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Charter Communications

USA

For some reason it says that I am in Warrior, AL.... Not true I am in northeast Alabama... Boaz to be exact......

For some reason it says that I am in Warrior, AL.... Not true I am in northeast Alabama... Boaz to be exact...

 – About 14 hours ago.

Charter Communications

Warrior, AL, USA

I use to love Charter but we found out yesterday that as of August 5, 2014 we are losing our local channels. We live about 45 minutes from Huntsville, Alabama and have been in their market from day 1...

I use to love Charter but we found out yesterday that as of August 5, 2014 we are losing our local channels. We live about 45 minutes from Huntsville, Alabama and have been in their market from day 1 but with this new forced digital, Charter has taken it upon themselves to make Birmingham our local market. It takes over an hour to drive to Birmingham from here and in the event of severe weather... Birmingham stations don't even mention us. Very disappointed - guess we'll be cancelling our Charter account!!!

 – About 14 hours ago.

Charter Communications

Rancho Cucamonga, CA, USA

SRSLY? Internet getting disconnected every 3 minutes? It sucks how we do not have any other option for internet service provider...

SRSLY? Internet getting disconnected every 3 minutes? It sucks how we do not have any other option for internet service provider

 – About 14 hours ago.

Charter Communications

Rochester, MN, USA

Save you sanity, stay away from Charter Communications. Email out more than you will be able to stand. Long waits to even get to talk to some kind of tech. Then tech come to your house every one of...

Save you sanity, stay away from Charter Communications. Email out more than you will be able to stand. Long waits to even get to talk to some kind of tech. Then tech come to your house every one of them tells you something different and none of them are correct! NIGHTMARE

 – About 15 hours ago.

Charter Communications

Marquette, MI, USA

Charter SUCKS..... website designed to keep you from calling a live person. Email is out frequently... Whoever is the CIO ought to be fired for not having redundant systems... Wait... that would make...

Charter SUCKS..... website designed to keep you from calling a live person. Email is out frequently... Whoever is the CIO ought to be fired for not having redundant systems... Wait... that would make sense and sense is something executiveslack...

 – About 16 hours ago.

Charter Communications

Medford, OR, USA

Charter customers for 14 years. To be fair, they were pretty reliable until their forced digital changeover a few months ago. Now, our email is down half of the time--and we have an internet business....

Charter customers for 14 years. To be fair, they were pretty reliable until their forced digital changeover a few months ago. Now, our email is down half of the time--and we have an internet business. Use your imagination. Charter is now about as reliable as Congress, but not as popular.

 – About 18 hours ago.

Charter Communications

USA

Fuck charter!! I got mailed a bill with MY addres on it so I called charter to pay the amount and I decided to use the goddamn automated version and I payed the bill. A few minutes later looking at...

Fuck charter!! I got mailed a bill with MY addres on it so I called charter to pay the amount and I decided to use the goddamn automated version and I payed the bill. A few minutes later looking at the bill and it's not my roommates name on the bill that the account is under but someone completely random. I call charter up again and explain the error and they tell me they can't tell me anything about EITHER accounts nor refund my money. It's so fucking simple, just cancel the payment and let me pay our bill but no they can't because I'm not the account holder. I then tell them to look at the payments for the last 6 months andu name is clearly the name on the card, but they still can't do shit about it! I eventually talk to a supervisor who wants me to fax over the receipt from the wrong payment to they can fix it. Yeah fucking righr! Goddamn fucking charter.

 – About 19 hours ago.

Charter Communications

Linn Creek, MO, USA

Just told that it will take 14 business days for my business internet to be relocated to the building next door. Really, 14 Biz days. In a small town like ours I would think you could get it done the...

Just told that it will take 14 business days for my business internet to be relocated to the building next door. Really, 14 Biz days. In a small town like ours I would think you could get it done the next day. Very unhappy with this company.

 – About 20 hours ago.

Charter Communications

Sparta, IL, USA

So, all day long I have been trying to get a hold of Charter Business Internet Support, each time that I called, I was placed on hold for well over 20 - 30 minutes. I am currently on my 5th try to get...

So, all day long I have been trying to get a hold of Charter Business Internet Support, each time that I called, I was placed on hold for well over 20 - 30 minutes. I am currently on my 5th try to get through and it's been 10 minutes so far. I would think they would want to take care of the business customers a little better than this...

 – About 1 Day ago.

Charter Communications

Saint Louis, MO, USA

Whilst watching three's company my TV glitches and turned to a porn!!! What if my children had been awake? Not OK! ...

Whilst watching three's company my TV glitches and turned to a porn!!! What if my children had been awake? Not OK!

 – About 1 Day ago.

Charter Communications

Roscoe, IL, USA

Customers for over 16 years. Since recent "upgrades" to service we've had trouble with the signal. Revolving door of technicians (hours of our time spent wasted for techs that don't...

Customers for over 16 years. Since recent "upgrades" to service we've had trouble with the signal. Revolving door of technicians (hours of our time spent wasted for techs that don't even bother to show up) who just blame the previous guy's work for the problem. When decided to cancel all services, they want to send service guy out to waste yet MORE of our time to remove their "permanent" hardware from our home. Oh, and for our "trouble", they took $20 off of our $149 monthly bill. Like we even received $20 worth of service this month...

 – About 1 Day ago.

Charter Communications

Moro, IL, USA

I love Charter. Sure they make a few mistakes here and there but they just upgraded my speeds for free from 30Mbps to 100Mbps....

I love Charter. Sure they make a few mistakes here and there but they just upgraded my speeds for free from 30Mbps to 100Mbps.

 – About 2 days ago.

Charter Communications

Genoa City, WI, USA

Wow. I just spent an hour on the phone trying to explain to the Charter rep why it is an unfair business practice to charge an $11.99 router lease for three years for a $25 router. When you...

Wow. I just spent an hour on the phone trying to explain to the Charter rep why it is an unfair business practice to charge an $11.99 router lease for three years for a $25 router. When you "lease" something, you eventually own it. I just hope congress regulates this industry at some point, they exploit consumers on a regular basis with absolutely no remorse.

 – About 2 days ago.

Charter Communications

Saint Louis, MO, USA

Charter's cable internet is less reliable than my Virgin Mobile phone as a hotspot. FFS get your crap together....

Charter's cable internet is less reliable than my Virgin Mobile phone as a hotspot. FFS get your crap together.

 – About 2 days ago.

Charter Communications

Watsonville, CA, USA

Charter is the worst company in America ! the suck...

Charter is the worst company in America ! the suck

 – About 3 days ago.

Charter Communications

USA

Just received the new bill. Went up again! looking to say good bye to Charter forever...

Just received the new bill. Went up again! looking to say good bye to Charter forever

 – About 3 days ago.

Charter Communications

Waterloo, IL, USA

BIG business and no accountability. Spend more on customer service and actual service rather than your commercials. ...

BIG business and no accountability. Spend more on customer service and actual service rather than your commercials.

 – About 3 days ago.

Charter Communications

Fort Worth, TX, USA

just got spectrum 2 days ago in fort worth. only the power, channel and volume key work on my cisco boxes. so no menu. i called twice but they forward it to a special
soectrum group which has...

just got spectrum 2 days ago in fort worth. only the power, channel and volume key work on my cisco boxes. so no menu. i called twice but they forward it to a special
soectrum group which has never called. Also there is no sound on my HDR recorder.
And the units keep turning themselves off. Anyone else having problems?

 – About 4 days ago.

Charter Communications

Kalamazoo, MI, USA

We were watching the new Greg Poehler show from Sweden On Demand because we missed one. It froze in the middle while playing a commercial Tried to restart, couldn't, it wanted to start at the...

We were watching the new Greg Poehler show from Sweden On Demand because we missed one. It froze in the middle while playing a commercial Tried to restart, couldn't, it wanted to start at the beginning. Turned everything off and waited (reboot), tried again, it wanted to start at the beginning. This isn't even a problem with our DVR, like usual. We figure On Demand should work. It didn't. We didn't want to turn off the sound and wait 15 minutes to let it catch up with us, so we just gave up. Couldn't finish the show, so we got less than we wanted. Like we have since we can no longer watch TV upstairs or down without extra fees because of the switch to all digital (need boxes for all TVs). So we're getting reduced service for the same $146 a month. Seriously? Wait - I did get the upstairs TV to get 3 local stations with rabbit ears and a digital converter, so I can watch the late news in bed before falling asleep.

If the Cable Kings didn't have live sports all sown up, we could switch to antenna and Hulu. Thanks for nothing, Charter. You suck.

 – About 4 days ago.

Charter Communications

Arroyo Grande, CA, USA

Charter communications no longer allow customer owned cable modems and forcing everyione to get digital cable boxes for tv service....

Charter communications no longer allow customer owned cable modems and forcing everyione to get digital cable boxes for tv service.

 – About 5 days ago.

Charter Communications

Anderson, SC, USA

Fucking bastards! Internet connectivity issues a dvr that constantly fucks up and says 8888 and makes the whole damn thing start all over with every channel saying too be announced on it. Seriously...

Fucking bastards! Internet connectivity issues a dvr that constantly fucks up and says 8888 and makes the whole damn thing start all over with every channel saying too be announced on it. Seriously these shitheads need too be sued already for their unprofessionalism and utter lack of regard for their customers.

 – About 5 days ago.

Charter Communications

USA

Slow, slow, slow. Then down, then down again. Charter is the dial up of cable. The beach is crowded in the summer. How's about enough bandwidth to check email at least. Horrible....

Slow, slow, slow. Then down, then down again. Charter is the dial up of cable. The beach is crowded in the summer. How's about enough bandwidth to check email at least. Horrible.

 – About 6 days ago.

Charter Communications

USA

Well after not being able to get online I decided to Google "Charter Internet" and look what I found!!!!!!!! A lot of people with the same problem but Charter tells me it's all good in my...

Well after not being able to get online I decided to Google "Charter Internet" and look what I found!!!!!!!! A lot of people with the same problem but Charter tells me it's all good in my area. Called for a tech to come out but can only get one tomorrow and it's 10:30 am so sounds like they are busy fixing outages to me. If I find a better optic I am gone!!!!!!! Any suggestions????? Fort Worth,TX

 – About 6 days ago.

Charter Communications

Billings, MT, USA

I pay $260 per month for garbage. Their internet is a fucking joke. Their On Demand hasn't changed in 10 years. Same menu and ridiculous music. I live in Montana so there's some bullshit...

I pay $260 per month for garbage. Their internet is a fucking joke. Their On Demand hasn't changed in 10 years. Same menu and ridiculous music. I live in Montana so there's some bullshit where it's not Charter. It's "Charter-West." This way we pay more than normal Charter customers and we don't get any of the same features like HBO GO. Charter is hands down the most corrupt mother fuckers out there. Oh yeah I almost forgot. I'm very good with computers and any other technology. It's so hilarious talking with their support. They treat you like you're 7 years old and know nothing. It's like something you see in a funny movie. The only answer they have for you is unplug the modem and router and plug it back in.

 – About 6 days ago.

Charter Communications

Hustisford, WI, USA

WHAT THE HELL IS A ONE TIME FEE.....I didn't order anything but there it appears on the bill....as a renter I can only have cable Dish/Direct TV not allowed....oh and they have a monopoly as far...

WHAT THE HELL IS A ONE TIME FEE.....I didn't order anything but there it appears on the bill....as a renter I can only have cable Dish/Direct TV not allowed....oh and they have a monopoly as far as internet goes..unless you want dial-up.... and since they don't have to compete outages are a regular occurrence.

 – About 1 Week ago.

Charter Communications

Oxford, MA, USA

these fucking assholes, yes talking to you SHITer, whoops did i say that out loud!!!
i originally got internet and now they want to steepen my rates to $50 a month for their shit service ok...

these fucking assholes, yes talking to you SHITer, whoops did i say that out loud!!!
i originally got internet and now they want to steepen my rates to $50 a month for their shit service ok i'm sorry i can have dial-up through AOL and a basic telephone line from Frontier that is slower for that $50 a month without any bullshit i'm disconnecting and paying off my final bill FUCK YYYYYOOOOOUUUUU CHARTER (SHITer)

 – About 1 Week ago.

Charter Communications

USA

Lander, Wyoming.
This is the most unstable ripoff I've seen. I pay for top of the tier service and I am lucky to get half, even off of prime time. This is without a doubt the worst company...

Lander, Wyoming.
This is the most unstable ripoff I've seen. I pay for top of the tier service and I am lucky to get half, even off of prime time. This is without a doubt the worst company I've seen. No, it isn't my line, router, home setup. I didn't have these problems with Optimum or Bresnan, only Charter. Yes, they may be the fourth largest provider, but this is only because they are a monopoly in the region and take an unfair advantage because of it. As the site states "Charter Sucks!"

 – About 1 Week ago.

Charter Communications

Medford, OR, USA

Switch to century Link, Fiber-optic 15 meg 29.99 it 50 times faster than Cunt Charters 30 meg cable SHIT, with .01% down time. FUUUUCCCCKKKKK YOUUUUU CHARTER...

Switch to century Link, Fiber-optic 15 meg 29.99 it 50 times faster than Cunt Charters 30 meg cable SHIT, with .01% down time. FUUUUCCCCKKKKK YOUUUUU CHARTER

 – About 1 Week ago.

Charter Communications

Fort Worth, TX, USA

It's 11:00 PM and I'm getting 0.5 down and 0.1 Up, Trying to watch some Hulu Plus and it just won't work, I have a wired connection and I have restarted the router and to no surprise...

It's 11:00 PM and I'm getting 0.5 down and 0.1 Up, Trying to watch some Hulu Plus and it just won't work, I have a wired connection and I have restarted the router and to no surprise it's just as slow, I hate every ISP right now and the FCC, I hate everyone involved in letting this terrible service continue.

 – About 1 Week ago.

Charter Communications

Medford, OR, USA

Charter ain't no friend of mine, they will fuck me over anytime, for a nickel or a dime, 50 bucks for overtime. Then the shitty Internet still won't work you worthless bastards. Hey CHARTER...

Charter ain't no friend of mine, they will fuck me over anytime, for a nickel or a dime, 50 bucks for overtime. Then the shitty Internet still won't work you worthless bastards. Hey CHARTER GO SUCK YOUR MOMS DICK!!!!!!! Phoenix, Oregon says FUCKKKKKK YOU CHARTER. Money money money you keep making it and we keep getting fucked in the ass. I fucking HATE Charter, I hope someone rips all your cable out you cocksuckers. Have to wait until signal comes back just to submit this, OMFG I have a bumper sticker that reads CHARTER SUCKS!!!!!!!!! Every time I see a crew of workers I stop and tell them what cunts they are.

 – About 1 Week ago.

Charter Communications

Medford, OR, USA

Phoenix, Oregon CHARTER SUCKS ASSHAIR, omfg better pay my bill that's for sure, but these son of whore botches don't give two shits when the Internet is down any time the sun is out. After...

Phoenix, Oregon CHARTER SUCKS ASSHAIR, omfg better pay my bill that's for sure, but these son of whore botches don't give two shits when the Internet is down any time the sun is out. After 8:00/9:00 pm it works okay, but lost so many jobs over their shit service. The Internet came back up for a minute here and there, but I just waited until I got a signal to submit this OMFG this is now my Homepage. They are whores like their Moms and losers like their Dads. The cables run from the main building into the ground right in the plain open, no casing or anything, buried in the ground just dropped the cable in the ditch. FUCK YOU CHARTER!!!!!!! YOU CUNTS!!!!

 – About 1 Week ago.

Charter Communications

Holland, MI, USA

charter is getting rid of half of our tv channels and trying to sell them back to us fuck you charter...

charter is getting rid of half of our tv channels and trying to sell them back to us fuck you charter

 – About 1 Week ago.

Charter Communications

Evansville, WI, USA

my fucking internet connection is never stable charter fucking sucks and they never fix the shit fuck off charter ...

my fucking internet connection is never stable charter fucking sucks and they never fix the shit fuck off charter

 – About 1 Week ago.

Charter Communications

Frisco, NC, USA

When your upload speeds are three times faster than download. There is an issue. They replaced drop line and speed dropped more WTF...

When your upload speeds are three times faster than download. There is an issue. They replaced drop line and speed dropped more WTF

 – About 1 Week ago.

Charter Communications

Lawrenceville, GA, USA

Fuck you charter and your fucking service charge and you cant even answer with your fat ass monkey hands
...

Fuck you charter and your fucking service charge and you cant even answer with your fat ass monkey hands

 – About 1 Week ago.

Charter Communications

Reno, NV, USA

No company will ever be hated more than Charter- We have been lied to, deceived, gouged and cheated on every contact we have had with Charter the last four years- I have to give them credit for one...

No company will ever be hated more than Charter- We have been lied to, deceived, gouged and cheated on every contact we have had with Charter the last four years- I have to give them credit for one thing- I would have sworn there could be no remaining different ways to cheat a customer-How wrong I was- Our remotes don't work, none of the buttons work, since the remote has only the cheapest worthless components- WE asked for new remotes- Charter made us pay for those, guess what, you are right, those don't work either- Another new ripoff is that if you are watching a movie you just paid for on on demand, and the endless weather alert comes on, Charter has it so that alert message kicks you out of the movie to a regular channel- so you get charged for a movie you never get to see- you may have noticed that Charter offered $60 billion dollars to purchase a company last month- guess where that $60 billion comes from- Of course there is no recourse of any kind available, but that is par for the course in the good old USA-There can never be a company more universally detested than Charter

 – About 1 Week ago.

Charter Communications

Reno, NV, USA

I just found out they've been slipping "service fees" into my bill. I haven't contacted them for service since the brought my cable boxes....

I just found out they've been slipping "service fees" into my bill. I haven't contacted them for service since the brought my cable boxes.

 – About 1 Week ago.

Charter Communications

Reno, NV, USA

4 fucking emergency announcements for the same fucking storm that's at least 40 miles away all in less than 2 hours. I'm pretty sure they only hire fucking retards there...

4 fucking emergency announcements for the same fucking storm that's at least 40 miles away all in less than 2 hours. I'm pretty sure they only hire fucking retards there

 – About 1 Week ago.

Charter Communications

Medford, OR, USA

Charter just flipped our channels around under a HD conversion pretext, took away ESPN Sportscenter which was part of my tier 2 package, and now want to sell it to me as an upgrade - after I already...

Charter just flipped our channels around under a HD conversion pretext, took away ESPN Sportscenter which was part of my tier 2 package, and now want to sell it to me as an upgrade - after I already had it.

Charter sucks!!

 – About 2 weeks ago.

Charter Communications

Helendale, CA, USA

LOL. This guys are clowns. I had requested their internet service, and they promised to have it installed on the 2nd. I take the day off from work so I could be here while they do. Tech shows...

LOL. This guys are clowns. I had requested their internet service, and they promised to have it installed on the 2nd. I take the day off from work so I could be here while they do. Tech shows up....nope. A different team has to run a line to the house. He makes some phone calls, and says they'll be out on the 3rd and take care of everything. I get home from work....haven't come by. Wife stayed home for this. Call at 4:30 in the afternoon and am told they will still be out. Call at 6pm and am told the record shows no one was at home. They then tell me the appointment was reschedule for the 5th. Really? No one schedule it with me. I tell them to cancel the order.

Charter shows up on the 10th to install the line. My wife tells them no thanks. Tech comes back to the door and asks if they can install the line "for future use". She tells them in no uncertain terms that they do not have permission to enter our property and they leave.

Today I get a phone call asking why I canceled my order. WTF Charter? Was my point not clear when I cancelled? They ask if they can see if they can make me an offer on service. Ok, sure - I'll listen. They make the offer and I say "Well, that's EXACTLY what I was going to pay anyway, so no thanks".

They ask if they can take some notes. Sure. Here's something you can put down. I ordered a service and your company did nothing, but give me BS all the way around. Your techs flat out lied that we were not home. You scheduled an appointment without consulting me. Then you brought a crew over to do the install after I canceled and five days later than it was supposed be. Finally told the tech I would rather sell my house and move to another town with a different cable company before I ever did business with Charter. "Put that in your notes and leave me alone. Have a good day. Bye."

 – About 2 weeks ago.

Charter Communications

Eau Claire, WI, USA

Wow, cancelled my tv services today after much resistance from charter. They have 60mb internet for less than what I pay for 30mb internet so they changed my services to save 5 dollars off of my...

Wow, cancelled my tv services today after much resistance from charter. They have 60mb internet for less than what I pay for 30mb internet so they changed my services to save 5 dollars off of my internet. The rep said it was an instantaneous change and told me to return the box as soon as I could. I returned it 20 minutes after the call... only to come back to see my internet still running at 20mbps. Talk to charter about it? Oh they are going to go ahead and keep charging me the extra 5 dollars until they decide to complete out the 'work order' on the tv services in another week. So not only do I get to go another week at 10mbps under what I'm paying for, but I also get to pay 5 dollars more for half of what a new subscriber gets. YAY Charter way to screw over your loyal customers once again!!!!

 – About 2 weeks ago.

Charter Communications

Albertville, AL, USA

Internet drops all the time. I live in Auburn Alabama and tech retards came three times and blamed it on weather. They said the wires under ground are getting too hot. I have to mention that its not...

Internet drops all the time. I live in Auburn Alabama and tech retards came three times and blamed it on weather. They said the wires under ground are getting too hot. I have to mention that its not that hot here. It rarely gets up to 90 degrees. Never get Charter. Worst call service (long process to even talk to a human) and their tech retards have no idea about what they do.

 – About 2 weeks ago.

Charter Communications

Victorville, CA, USA

Internet going dead constantly every 10 minutes, paying for ultra but getting 30 mbps instead of 100, dvr records terribly, channels seem to stutter or lag,very bad customer service and dumb founded...

Internet going dead constantly every 10 minutes, paying for ultra but getting 30 mbps instead of 100, dvr records terribly, channels seem to stutter or lag,very bad customer service and dumb founded technicians. Yeah, it's that bad. They also treat existing customers like shit. Terrible service and the whole taco. There's more, the sound quality is crap and it also lags or skips entirely . They always try to blame my devices when it's their shoddy ass service that just doesn't WORk as advertised. They owe me and my family. RIP charter.

 – About 2 weeks ago.

Charter Communications

Byron Center, MI, USA

Every night at around 12-12:30am, my internet drops randomly....

Every night at around 12-12:30am, my internet drops randomly.

 – About 2 weeks ago.

Charter Communications

Byron Center, MI, USA

charter forced me to drop my coaxial cable, and made me get a digital box thats only free for ayear, and any additional box is $6.99 a month...

charter forced me to drop my coaxial cable, and made me get a digital box thats only free for ayear, and any additional box is $6.99 a month

 – About 2 weeks ago.

Charter Communications

Chicago, IL, USA

Total bait and switch tactics, very bad company...

Total bait and switch tactics, very bad company

 – About 2 weeks ago.

Charter Communications

Fort Worth, TX, USA

Oh where to start. There internet was great when they finally got it working. I had crazy speed test from 50mbps to 3mbps until someone came out and replace the cables that where going into the...

Oh where to start. There internet was great when they finally got it working. I had crazy speed test from 50mbps to 3mbps until someone came out and replace the cables that where going into the apartment.
There cable on the other hand was down right horse shit. To them not prossing a payment over three months old to just down right shitty service. Every time I'd call I'd get someone that wasn't from the USA making communtions very hard.
Stay away from the cable service at all cost. There internet was good when it as working *slow clap*

 – About 2 weeks ago.

Charter Communications

Saint Louis, MO, USA

I am so sick of Charter. If it's not the cable messing up, it is the internet. I lose my internet connection at least twice a week and now AMC and a few other channels cut in and out. The sound...

I am so sick of Charter. If it's not the cable messing up, it is the internet. I lose my internet connection at least twice a week and now AMC and a few other channels cut in and out. The sound will go out and the screen will go black for a few seconds. I shouldn't have to download a freakin' Charter TV app just to be able to watch tv. This is ridiculous. I am paying $160 a month for internet that won't stay connected and tv that cuts in and out. Every time I call customer service, I get the same Asian sounding chick who has no idea what the hell she is doing. Customer service is useless!! Charter needs to get this shit together or else I will be switching to satellite and going to Verizon for my internet service.

 – About 2 weeks ago.

Charter Communications

Athens, GA, USA

I'm so sick of Charter. Their service is CRAP!! I had AT&T U-verse and LOVED it but had to drop it b/c the apartment complex I moved to only gets stupid Charter. Firstly, their cable interface...

I'm so sick of Charter. Their service is CRAP!! I had AT&T U-verse and LOVED it but had to drop it b/c the apartment complex I moved to only gets stupid Charter. Firstly, their cable interface looks like something from 1995...UPDATE YOUR SHIT!!! It's pathetic! My picture is always choppy and screwed despite their claim they've spent billions to upgrade their network. I hope they can get their money back. The DVR is crap; you can only record two programs at once and if you're recording two, you can't watch anything else. U-verse allows you to record up to four programs at once...Secondly, I thought their internet was great up until a few days ago. I'd never had an issue but now all of a sudden something is wrong with my signal. I did a speed test and though I'm paying for 20 Mbps, I'm getting LESS than 0.50 Mbps!! The tech came out and worked on it for nearly an hour and yet it's still pooping out on me. I'm so pissed off! This is garbage! I seriously want to cancel but I don't know who else I can get service from. I HATE CHARTER!! I want my freakin' U-verse back!!

 – About 2 weeks ago.

Charter Communications

Wausau, WI, USA

Less than a week ago we had a letter stating they were going all digital sometime in the future and we'd need extra boxes for the tvs to work. All of the sudden today we have no channels and no...

Less than a week ago we had a letter stating they were going all digital sometime in the future and we'd need extra boxes for the tvs to work. All of the sudden today we have no channels and no boxes yet to hook up. I guess its time to switch to satellite tv. I can't stand Charter!!! Every year the price went up and the number of channels we got went down.

 – About 2 weeks ago.

Charter Communications

Lebanon, IL, USA

Charter fix your shit. This disconnecting bull is getting on my last nerves. I count on you guys to much to keep me satisfy and all I want is my internet to stay on. ...

Charter fix your shit. This disconnecting bull is getting on my last nerves. I count on you guys to much to keep me satisfy and all I want is my internet to stay on.

 – About 2 weeks ago.

Charter Communications

Sand Lake, MI, USA

Charter has decided to encrypt their signal. That is one thing but they market as "converting to all digital" and that the digital TVs "can't receive digital signal." What a...

Charter has decided to encrypt their signal. That is one thing but they market as "converting to all digital" and that the digital TVs "can't receive digital signal." What a crock of crap. They are encrypting the signal to prevent "theft", plain and simple. In reality, it is a way to force people to use their set top boxes so that they can capture data on their customers. If they were providing the set top boxes then great but they want $7/month per box. Sure, you can get 2 boxes for free for a year but, in my hose, this means a $21/month price hike for nothing more than to provide Charter marketing data. I can go to DirecTV or Dish, pay the same $74 per month I pay now and get more channels. I have to live with the satellite set top boxes but it's like getting them for free since they would be the same price overall that I pay now.

Good by Charter, I will not miss you.

 – About 2 weeks ago.

Charter Communications

Billings, MT, USA

Billings MONATNA - Charter took over our once great system ran by Bresnan. Now it is horrible. I just moved to Century Link went from 30Mbps to 12Mbps. But having fast speeds means nothing if its not...

Billings MONATNA - Charter took over our once great system ran by Bresnan. Now it is horrible. I just moved to Century Link went from 30Mbps to 12Mbps. But having fast speeds means nothing if its not online. Have had 3 techs out not fixed. Called for the 40th time and requested a supervisor was told that I could not speak to one. Go figure.

 – About 2 weeks ago.

Charter Communications

Montgomery, AL, USA

This is outrageous were paying $59.99 a month for what's supposed to the fastest internet speed available with character and the internet has been disconnecting all weekend. I followed all the...

This is outrageous were paying $59.99 a month for what's supposed to the fastest internet speed available with character and the internet has been disconnecting all weekend. I followed all the steps given when this happens. So i'm then told to call Charter which want do me any good because one i'll just be connected to an automated system that keeps tell me to press this button then that button and after like 5 minutes i'll be redirected to the beginning and have to do it all over again. Second it's the weekend so if by some miracle of a chance (.01%) they send someone out it's double service fee for them to come check everything and just tell me they don't see any problem that it must be something we're doing when I know at least 5 other people with charter who's also have internet trouble.

 – About 2 weeks ago.

Charter Communications

Fort Worth, TX, USA

I've had Charter since January, 2014. It was fine for a month or two. Now, I cannot go ONE DAY without the internet cutting out on their end. They are so unhelpful and have no idea what's...

I've had Charter since January, 2014. It was fine for a month or two. Now, I cannot go ONE DAY without the internet cutting out on their end. They are so unhelpful and have no idea what's going on. After I make an appointment with a technician (because that's the only thing they will/can do), they call back to say, "Oh, so there actually was a problem on our end after all. We've canceled your appointment." Every. Single. Time.

 – About 2 weeks ago.

Charter Communications

Hartselle, AL, USA

Charter is full of shit. My Internet is doing what everyone else is doing! ..Nothing...

Charter is full of shit. My Internet is doing what everyone else is doing! ..Nothing

 – About 3 weeks ago.

Charter Communications

Pelham, AL, USA

Fucking charter sucks ass I've been a customer for over three years my monthly bill is $164.10 the service goes out ALL the time but the want compensate there customers for that but if your late...

Fucking charter sucks ass I've been a customer for over three years my monthly bill is $164.10 the service goes out ALL the time but the want compensate there customers for that but if your late on your payment they will turn your service off and blame it on the system on why they can't give you a 5 day extension I hope the bitches go bankrupt

 – About 3 weeks ago.

Charter Communications

Anderson, SC, USA

Stupid fucks now our volume on our television keeps going out.

We have too keep turning the tv off then turn it back on in order too get the volume back.

Then theres the...

Stupid fucks now our volume on our television keeps going out.

We have too keep turning the tv off then turn it back on in order too get the volume back.

Then theres the DVR boxes omg what pieces of shit those things are!

Either the stuff you record has issues doesn't tape fully freezes or breaks up the list is endless.

Digital my fucking ass by making everything digital you dipshits fucked up your already shitty service even further then it already was.

Dumbasses!

Yes I know this isn't the charter site but damnit I love too vent at these unprofessional con artists lol

 – About 3 weeks ago.

Charter Communications

Saint Louis, MO, USA

If I were a NEW customer, they are happy to give me a fair price (even digital boxes are only 6.99 versus the $10 I now pay). But, because I have been a LOYAL customer for 37 years, I get the shaft...

If I were a NEW customer, they are happy to give me a fair price (even digital boxes are only 6.99 versus the $10 I now pay). But, because I have been a LOYAL customer for 37 years, I get the shaft and have to pay the highest prices. I hate that there is no competition for charter!!!!!

 – About 3 weeks ago.

Charter Communications

Cadillac, MI, USA

Crazy ping spikes and crazy jitter for the last week.
Come on Charter get your shit together. PLEASE!
...

Crazy ping spikes and crazy jitter for the last week.
Come on Charter get your shit together. PLEASE!

 – About 3 weeks ago.

Charter Communications

Rockford, MI, USA

Rockford, MI, USA

Great internet, Great price. Shitty customer service. I have been keeping phone records for the past 33 days, and every single business day, they call me twice on my...

Rockford, MI, USA

Great internet, Great price. Shitty customer service. I have been keeping phone records for the past 33 days, and every single business day, they call me twice on my cell phone to solicit me TV service. I've called a total of 4 times to request I be removed from their marketing engine. Each time they swear I wont be called anymore. 2 more times today.

I'm cancelling my service and paying AT&T 2.5x the price just so I can have a company who cares about me the customer.

 – About 3 weeks ago.

Charter Communications

Rancho Cucamonga, CA, USA

FUCK CHARTER OVERPRICED LEECH SCRUM
...

FUCK CHARTER OVERPRICED LEECH SCRUM

 – About 3 weeks ago.

Charter Communications

Long Beach, CA, USA

I live in Long Beach, CA and while I like the service they're upping my monthly to $60. They're increasing the download speed to 60 mbps, which is very fast, but I don't need that speed....

I live in Long Beach, CA and while I like the service they're upping my monthly to $60. They're increasing the download speed to 60 mbps, which is very fast, but I don't need that speed. I'd like to stay at 30 mbps and stay at $45 per month. They're a monopoly in a way because Verizon might as well be dial-up speed.

 – About 3 weeks ago.

Charter Communications

Saint Louis, MO, USA

St Louis County, MO - do not use Charter if you are in the CityPlace area. It drops on a regular basis (minimum 3 times a week). This is ridiculous, we rely on a reliable internet connection as we...

St Louis County, MO - do not use Charter if you are in the CityPlace area. It drops on a regular basis (minimum 3 times a week). This is ridiculous, we rely on a reliable internet connection as we are a BUSINESS.

 – About 3 weeks ago.

Charter Communications

Madison, WI, USA

They have one of the most shittiest customer service ever. Internet is not bad but they try to take every penny from you. Fuck this company....

They have one of the most shittiest customer service ever. Internet is not bad but they try to take every penny from you. Fuck this company.

 – About 3 weeks ago.

Charter Communications

USA

Lander, Wyoming. This is just stupid.

http://www.pingtest.net/result/101531817.png

http://www.speedtest.net/my-result/3615001044...

Lander, Wyoming. This is just stupid.

http://www.pingtest.net/result/101531817.png

http://www.speedtest.net/my-result/3615001044

 – About 3 weeks ago.

Charter Communications

USA

Central Wyoming.
I pay for 30 Mbps down and 5 Mbps up. The connection is so unstable that it is frustrating.

Download Speed: 2.91 Mbps (0.36 MB/sec transfer rate)
Upload...

Central Wyoming.
I pay for 30 Mbps down and 5 Mbps up. The connection is so unstable that it is frustrating.

Download Speed: 2.91 Mbps (0.36 MB/sec transfer rate)
Upload Speed: 5.33 Mbps (0.67 MB/sec transfer rate)
Latency: 54 ms
Jitter: 63 ms
7/9/2014, 6:45:38 PM

 – About 3 weeks ago.

Charter Communications

Milledgeville, GA, USA

I have been a loyal Charter Communications customer since purchasing my home and I have issues with unresolved internet service. I pay for their Ultra Internet service, which features 100 Mbps...

I have been a loyal Charter Communications customer since purchasing my home and I have issues with unresolved internet service. I pay for their Ultra Internet service, which features 100 Mbps download speeds and up to 5 Mbps upload speed. Since the July 1, 2014 I have been without service because of a "Line Problem" within the Charter Communications main line a few blocks away from my home. Charter has validated that my home wiring is not the issue but their line, which requires a "Line Technician". Charter has informed me that a Line Technician will come out and correct the problem however after 9 days no issue has been resolved. I have contacted Charter every day and they inform me that they will get out to resolve the issue but no action has been taken. I have been told by Charter Supervisors that Charter will resolve the issue that day and they will call me back, however Charter has never contacted me and I must call Charter to see why their is no resolution to my issue. My concern is two fold, I am paying for a level of service that that say my home qualifies for yet I am not receiving that level of service and secondly the lack of customer service and support provided by this organization. I am told they will contact me and they fail to contact me, I am told that a technician will be out to resolve the issue each day yet after day 9 they are not. I hope that this will get someone's attention about the lack of service and support that Charter Communications is providing. A formal complaint has been sent to: BBB of E. Missouri & S. Illinois 211 N. Broadway, Ste 2060 Saint Louis, MO 63102 Phone: (314)645-3300 Fax: (314)645-2666 Email Address: bbb@stlouisbbb.org Website: www.stlouis.bbb.org

 – About 3 weeks ago.

Charter Communications

USA

I pay for 50 Mbps, yet I'm sitting here in front of my modem staring at a .07 Mbps speed test page ...

I pay for 50 Mbps, yet I'm sitting here in front of my modem staring at a .07 Mbps speed test page

 – About 3 weeks ago.

Charter Communications

Apple Valley, CA, USA

NO SEARCH FUNCTION
...

NO SEARCH FUNCTION

 – About 3 weeks ago.

Charter Communications

Great Falls, MT, USA

I'm sitting here right now watching Chapter Television. The sound constantly cuts out, the screen freezes, and my family is paying for this? Fuck you Charter. You're shit....

I'm sitting here right now watching Chapter Television. The sound constantly cuts out, the screen freezes, and my family is paying for this? Fuck you Charter. You're shit.

 – About 3 weeks ago.

Charter Communications

Kalamazoo, MI, USA

THIS IS SOME BULLSHIT THE CABLE KEEPS ON FREEZIBG AND THE CUSTMER SERVICE IS SHITTY...

THIS IS SOME BULLSHIT THE CABLE KEEPS ON FREEZIBG AND THE CUSTMER SERVICE IS SHITTY

 – About 3 weeks ago.

Charter Communications

Lakeview, MI, USA

Mancelona, MI, USA
Tired of waking up to attempt to use the internet, seeing the 1000+ ping spikes and not getting any help when calling, "everything is fine from our side" but this...

Mancelona, MI, USA
Tired of waking up to attempt to use the internet, seeing the 1000+ ping spikes and not getting any help when calling, "everything is fine from our side" but this issue only came up around 2 months ago, the same time they "upgraded" their packages. This company is one big scam, rating 1/10 would rather use mcdonalds internet

 – About 3 weeks ago.

Charter Communications

Ludington, MI, USA

Ludington, MI, USA
Since Charter upgraded to full digital capability, Cable TV lags considerably, Internet service lags considerably. Yet when you run their speed test, everything is reported to...

Ludington, MI, USA
Since Charter upgraded to full digital capability, Cable TV lags considerably, Internet service lags considerably. Yet when you run their speed test, everything is reported to you as working within normal parameters.

 – About 4 weeks ago.

Charter Communications

Swannanoa, NC, USA

To start this off, I make my living making youtube videos and livestreaming. Sadly all I can afford is the 30MB download and 5MB upload internet, and that works well for streaming. I have been unable...

To start this off, I make my living making youtube videos and livestreaming. Sadly all I can afford is the 30MB download and 5MB upload internet, and that works well for streaming. I have been unable to work for the past week though because my internet goes off for 5-15 minutes every 30 minutes and when it is up I get less than a meg upload and 5 megs download. "Seems there are no outages in your area. It may just be your computer." when I've tried several computers and also being that I specialize in networking I am certain its my dumbass ISP run by fucking monkeys throwing shit all over the damn place. Fuck you charter. Continue to burn my money.

 – About 4 weeks ago.

Charter Communications

Alexander City, AL, USA

everything about charter has gone to hell. customer service sucks and it is basically a rippoff and they get away with it because they have no compatition. I think they jumped the gun with this...

everything about charter has gone to hell. customer service sucks and it is basically a rippoff and they get away with it because they have no compatition. I think they jumped the gun with this "all digital" cable. My cable has been screwed up for two months. They sent tchs out to install neighbors cable, and they did! But in the process they diconnected mine, and do you think they would send techs right back to fix theyre mistake? NOOO. They schedule me a service call for three days later. I pay 250.00 per mnth for years now and thats how I get treasted. To hell with charter. I'm outta there as of Monday!

 – About 4 weeks ago.

Charter Communications

USA

Wyoming.
Paying for 30 Mbps down and 5 Mbps up.
Charter, are you even trying??? I would not say anything if this was the first time. But in reality it is near daily and several times a...

Wyoming.
Paying for 30 Mbps down and 5 Mbps up.
Charter, are you even trying??? I would not say anything if this was the first time. But in reality it is near daily and several times a day. I guess having a monopoly for an area gives you the ability to get away with this. Most business would go bankrupt from such shoddy service.

From Charters own speed test.

Last Result:
Download Speed: 0.15 Mbps (0.02 MB/sec transfer rate)
Upload Speed: 2.63 Mbps (0.33 MB/sec transfer rate)
Latency: 372 ms
Jitter: 214 ms
7/5/2014, 12:20:08 PM

 – About 4 weeks ago.

Charter Communications

Birmingham, AL, USA

It has been well over a month now and my internet service is still crappy....I scheduled service calls three different times and no one showed up!!!!!!!! The fourth time a tech finally arrived and...

It has been well over a month now and my internet service is still crappy....I scheduled service calls three different times and no one showed up!!!!!!!! The fourth time a tech finally arrived and said that I had a low signal at the tap and it would take a couple of days for it to be repaired....that was two weeks ago and still NOTHING!!!!!!!!!!! How can a company survive with such lousy service and so many inept employees. I have no other choice in cable/internet service so I am stuck unless I wish to go satellite,,,,,,,,,,Go to Hell Charter!!!!!!

 – About 4 weeks ago.

Charter Communications

Reno, NV, USA

Bill is too much....

Bill is too much.

 – About 4 weeks ago.

Charter Communications

USA

What I don't understand is why they buy stable companies that provide stable service and then turn the service to crap. Getting half the advertised bandwidth since they bought out the local...

What I don't understand is why they buy stable companies that provide stable service and then turn the service to crap. Getting half the advertised bandwidth since they bought out the local company, but billed for the full package. This is fraud or just poor business ethics

 – About 4 weeks ago.

Charter Communications

Helendale, CA, USA

Biggest bunch of ass clowns I've had to deal with. They were supposed to install on the 2nd. I took the day off from work so I could be there. Came out...Sorry, cannot install it. Need to run...

Biggest bunch of ass clowns I've had to deal with. They were supposed to install on the 2nd. I took the day off from work so I could be there. Came out...Sorry, cannot install it. Need to run a line to the house, this tech doesn't have the right cable to do it. Tech makes some calls, says a crew will be out on the 3rd.

I get home from work, wife says no one has shown up. I call Charter to see what the status is. I'm told they will still be out. Two hours later, I use their chat service to see what's going on. I'm finally told that the tech noted that no one was at home. Are you fucking kidding me? My wife was home all day. Absolutely LIED about no one being home.

I'm told they are rescheduled to come out on the 5th. REALLY? Was someone going to tell me? How do you reschedule something without the homeowner knowing about it? I tell them I want it done first thing this morning (the 4th). They say that won't be possible. I tell them they can install anytime on the 4th.

So, about an hour later, I contact support again to verify when they will come out. Still the 5th. I say, nope, they need to come out tomorrow (the 4th).

I'm probably not going to contact them again. If they come out today and actually manage to do what they are supposed to, I'll give them a shot.

If they show up tomorrow, I'll send them away at that point. "You have a work order for today? Sorry, I didn't agree to an installation today. Gotta run, bye."

They've wasted my time, I'll waste theirs. Fuck these guys. It's like I hired the Keystone Kops to install cable internet. I already have internet, I just wanted a faster connection than DSL, but you know what? I can deal with it. What I can't deal with is a company that lies repeatedly and has yet to actually do anything they said they would.

 – About 4 weeks ago.

Charter Communications

USA

The goddam charter internet @30mbps always goes to shit and drops a signal several times during the day now. What's worse is that it happened right near the end of several World Cup games. I hate...

The goddam charter internet @30mbps always goes to shit and drops a signal several times during the day now. What's worse is that it happened right near the end of several World Cup games. I hate you charter.
I switched modems and that was supposed to fix the problem. Right when the Costa Rica game went to penalty kicks it shuts off. During the USA v Belgium game it shut off during the first half Die charter

 – About 4 weeks ago.

Charter Communications

Grand Junction, CO, USA

I am so tired of being told that we customers in the mountain states don't have access to the apps that everyone else has because Charter employees are swamped with switching emails and who gives...

I am so tired of being told that we customers in the mountain states don't have access to the apps that everyone else has because Charter employees are swamped with switching emails and who gives a crap. I didn't ask for Optimum to be bought out or to switch emails. Piece of crap company!!

 – About 4 weeks ago.

Charter Communications

Spring Green, WI, USA

So glad (NOT) that charter has optimized their internet (our connection is slower than EVER) and now we have HD TV and have to pay $6.00 a box per TV so I can now watch it pixelate all the time, have...

So glad (NOT) that charter has optimized their internet (our connection is slower than EVER) and now we have HD TV and have to pay $6.00 a box per TV so I can now watch it pixelate all the time, have to use TWO remotes because the crap ones that Charter provided with the 'HD boxes) don't work for volume control and that every night it freezes up and goes out.

 – About 4 weeks ago.

Charter Communications

USA

Once again I'm staring at a blue screen reading this channel should be available shortly. I've lived in the same apartment going on 7 years now and had very little cable problems before the...

Once again I'm staring at a blue screen reading this channel should be available shortly. I've lived in the same apartment going on 7 years now and had very little cable problems before the digital switch. In the last month my cable goes out or is full of lines more times a week than in the past 7 years. Your new so called digital sucks and my picture looks no different only now I get charged a extra 7$ a month per box what a rip off! I also have no choice for another service since the landlord wont allow any dish services. Whom ever you are at corporate headquarters of charter that came up with the digital rip off your a over educated dumb ass. Call your college and ask for a refund.

 – About 4 weeks ago.

Charter Communications

Birmingham, AL, USA

Fuck charter cable. Shittiest internet I've ever had. Constantly disconnecting and poor customer service. I would send their company to the pits of Hell if possible. I surely would. ...

Fuck charter cable. Shittiest internet I've ever had. Constantly disconnecting and poor customer service. I would send their company to the pits of Hell if possible. I surely would.

 – About 4 weeks ago.

Charter Communications

since transition to digital, internet signal drops on average, once per hour. It takes about 15 minutes to reset modem, router and computer, to get signal back. Have had 2 technicians come inspect...

since transition to digital, internet signal drops on average, once per hour. It takes about 15 minutes to reset modem, router and computer, to get signal back. Have had 2 technicians come inspect connections at home, and both said everything is fine in house. Charter next sent a technician to check city pole, and supposedly fixed problem 3 days ago. I'm still having the same problem. switching to http://www.lafn.org/, for new internet service.

 – About 4 weeks ago.

Charter Communications

Minneapolis, MN, USA

My Internet goes out every night at 1am. I call tech support to see what up

Charter: "oh it will be fixed by tomorrow morning"

Me: "...Well I work the night...

My Internet goes out every night at 1am. I call tech support to see what up

Charter: "oh it will be fixed by tomorrow morning"

Me: "...Well I work the night shift, and this is my free time, this happens almost every night!"

Charter: " oh, well, I don't know....wait till morning I guess"

I don't know why, but every night my Internet goes out during the one time of day I'm free to relax play games and watch Netflix and charter seems to always be having "issues" with their network, and every time I call it's just a waste of time where I get no information what so ever.
Charter; waste of money.

 – About 4 weeks ago.

Charter Communications

Hartland, MI, USA

Well, I was't happy when they went full digital but I have to deal with it until something better comes up...but to make matters even worse, after a power outage the stupid box they sent me...

Well, I was't happy when they went full digital but I have to deal with it until something better comes up...but to make matters even worse, after a power outage the stupid box they sent me won't work anymore. So now that they've endcoded the cable, I have no T.V. None what so ever. Fuck Charter I can't believe this.

 – About 4 weeks ago.

Charter Communications

USA

Lander, WY.
I pay for 30 Mbps down and I'm lucky to average half of that during the day before evening prime time. After 4:30 pm MST it is unbearable (usually 1 Mbps or less). I've had...

Lander, WY.
I pay for 30 Mbps down and I'm lucky to average half of that during the day before evening prime time. After 4:30 pm MST it is unbearable (usually 1 Mbps or less). I've had three techs check things out and replace the modem, but still nothing has been fixed. Why? The problem is with Charter. There may have been a few issues with Optimum and Bresnan but they weren't chronic. Charter is horrible atm.

 – About 4 weeks ago.

Charter Communications

Porn loads too slow....

Porn loads too slow.

 – About 4 weeks ago.

Charter Communications

Rancho Cucamonga, CA, USA

30 seconds to load Google home page on this shitty fucking internet. 30 MBPS my ass! I'm switching to Fios tomorrow. Fuck you Charter!!!...

30 seconds to load Google home page on this shitty fucking internet. 30 MBPS my ass! I'm switching to Fios tomorrow. Fuck you Charter!!!

 – About 1 Month ago.

Charter Communications

Portage, MI, USA

Plus, the fucking internet goes out all the time. I have had to get a new router from these bitches twice this year so far. They are a fucking waste of space and I hope they go bankrupt....

Plus, the fucking internet goes out all the time. I have had to get a new router from these bitches twice this year so far. They are a fucking waste of space and I hope they go bankrupt.

 – About 1 Month ago.

Charter Communications

Portage, MI, USA

Charter sucks ass.

The motherfuckers did not warn me that they were going digital and that I would need a fucking box for the tv in my bedroom. So I told the fudgepackers that I needed a...

Charter sucks ass.

The motherfuckers did not warn me that they were going digital and that I would need a fucking box for the tv in my bedroom. So I told the fudgepackers that I needed a fucking box. They told me it would be 7-10 goddamn business days. So I waited 10 goddamn business days. I called them and OOPS they forgot to send it.

So I said I want a refund on my FUCKING cable BILL, assholes. And throw in some HBO and Showtime.

They pretty much told me to fuck off and there's not a goddamn thing I can do about it because it's the only cable company allowed in my complex. A MOTHERFUCKING MONOPOLY, I TELL YOU.

 – About 1 Month ago.

Charter Communications

La Crosse, WI, USA

Horrid comm company. Give us a choice, damnit! We don't need 16 shopping channels and 27 local programming channels. Go bankrupt and close up shop already so we can try someone else. Your...

Horrid comm company. Give us a choice, damnit! We don't need 16 shopping channels and 27 local programming channels. Go bankrupt and close up shop already so we can try someone else. Your internet never stays connected for more than 5 mins. Channels are always unavailable. $150 a month for this garbage? It's not work $5 a month. Dear CEO - - please get off your ass and fix this raggedy ass company before we mutiny!

 – About 1 Month ago.

Charter Communications

Hollis, NH, USA

Can't play a single fucking online game. Just lag, lag, disconnect, reconnect, lag. Terrible....

Can't play a single fucking online game. Just lag, lag, disconnect, reconnect, lag. Terrible.

 – About 1 Month ago.

Charter Communications

USA

Charter internet sucks so much! I play online and it disconnects gosh I'm playing a real good game and bam. You are disconnected. Pisses me off so much. You suck charter cable!!! Time warner is...

Charter internet sucks so much! I play online and it disconnects gosh I'm playing a real good game and bam. You are disconnected. Pisses me off so much. You suck charter cable!!! Time warner is way better. From north Carolina

 – About 1 Month ago.

Charter Communications

Laurens, SC, USA

Travelers Rest, SC USA

June 21, representative spent 6 hrs, ran a new TV line tried hard to fix, that must now be put under ground, have had many problems before, and evidently the other...

Travelers Rest, SC USA

June 21, representative spent 6 hrs, ran a new TV line tried hard to fix, that must now be put under ground, have had many problems before, and evidently the other service men took short approach. Still can't receive channels I did before thunder storm.

Alas, now I can receive internet, but can't send. No problem with this before visit.
I have been too busy this week to call and the hassell. I just want what I pay for.
It doesn't matter how fast something is or how many channels you can get, IF IT DOES NOT WORK who needs it? I think I will just read more. Charter truly, sucks.

 – About 1 Month ago.

Charter Communications

Pasadena, CA, USA

Wanted to watch FMC but the channel is out... this is a usual thing now, certain channels are "currently unavaliable - try again later". I'd surf the web instead but the internet goes out...

Wanted to watch FMC but the channel is out... this is a usual thing now, certain channels are "currently unavaliable - try again later". I'd surf the web instead but the internet goes out multiple times a day... and when you call and complain they tell you it's your fault.

FUCKING ASSHOLES!!!!!!!!!!!!!!!!!!1

 – About 1 Month ago.

Charter Communications

Portage, MI, USA

charter sucks a fucking dick i pay for 30mbps down and i get .50 mbps down fucking horrible provider...

charter sucks a fucking dick i pay for 30mbps down and i get .50 mbps down fucking horrible provider

 – About 1 Month ago.

Charter Communications

Rancho Cucamonga, CA, USA

Their DVR is really a VCR from 1981....

Their DVR is really a VCR from 1981.

 – About 1 Month ago.

Charter Communications

Ludington, MI, USA

I hate Charter! I hate monopolies ! Give me options so I can make my own choice!
...

I hate Charter! I hate monopolies ! Give me options so I can make my own choice!

 – About 1 Month ago.

Charter Communications

Ludington, MI, USA

Did I tell you that I HATE Charter! ...

Did I tell you that I HATE Charter!

 – About 1 Month ago.

Charter Communications

Denver, NC, USA

Staying in an RV park until January 2015. They've got (really sh**ty) Charter internet and the guy who runs the park won't stay in one place long enough for me to explain what the issue is....

Staying in an RV park until January 2015. They've got (really sh**ty) Charter internet and the guy who runs the park won't stay in one place long enough for me to explain what the issue is. CONSTANTLY going down, refusing to let anything connect back up (so it isn't just me) or running so slow it won't load even Yahoo. We called to see if we could get out own connection set up and they refuse saying "we haven't serviced that area in years"! Bullsh*t! I'm using your crappy connection right now!

 – About 1 Month ago.

Charter Communications

Vero Beach, FL, USA

Please read the story on Charter's Facebook page or on Yvonne Vargas-Gomez Facebook page. It appears she was on her way to a Charter office to pay her bill when a tornado warning sounded. The...

Please read the story on Charter's Facebook page or on Yvonne Vargas-Gomez Facebook page. It appears she was on her way to a Charter office to pay her bill when a tornado warning sounded. The clerk locked the door and refused to let Ms. Vargas-Gomez and her children inside as the tornado approached. Unbelievable company. They really suck! https://www.facebook.com/yvonne.vargasgomez?fref=ufi
or https://www.facebook.com/chartercom?hc_location=timeline&filter=2

 – About 1 Month ago.

Charter Communications

Edwardsville, IL, USA

Unstable connections, higher prices for "upgraded" connections that are still the exact same speed as before, and generally shitty Support staff. All for $120 a month. Thanks Charter,...

Unstable connections, higher prices for "upgraded" connections that are still the exact same speed as before, and generally shitty Support staff. All for $120 a month. Thanks Charter, you're the best. Even your automated response system sucks. When I say "NO" 5 times in a row and you still can't recognize it, at least give me a FUCKING NUMBERPAD OPTION you can understand.

 – About 1 Month ago.

Charter Communications

Saint Louis, MO, USA

connection is really unstable and cannot play online games - i get dropped every 10 minutes...

connection is really unstable and cannot play online games - i get dropped every 10 minutes

 – About 1 Month ago.

Charter Communications

Holland, MI, USA

Charter's TV service has the worst usability of all time. It's like they based their final functionality strictly upon what was easiest for them to implement.

Fuck you Charter....

Charter's TV service has the worst usability of all time. It's like they based their final functionality strictly upon what was easiest for them to implement.

Fuck you Charter. Unthoughtful bastards.

 – About 1 Month ago.

Charter Communications

Helena, MT, USA

Cable internet is the Wild West of an unregulated industry and Charter is it's worst outlaw. There needs to be better laws because I'm tired of being financially taped and pillaged every month...

Cable internet is the Wild West of an unregulated industry and Charter is it's worst outlaw. There needs to be better laws because I'm tired of being financially taped and pillaged every month by these unethical mega conglomerate corporations. Also, some guy named Ben in customer service is the biggest douche hound I have ever spoken to. He sounds like he needed a nasal surgery and he was rude. He should have been the face of charter. Charter sucks and Ben you suck, I hope you get shot canned from your glorious employer because charter could use less douche.

 – About 1 Month ago.

Charter Communications

USA

Just got internet service and it doesn't work. Awesome! You could. Have least waited a week prior to sucking. ...

Just got internet service and it doesn't work. Awesome! You could. Have least waited a week prior to sucking.

 – About 1 Month ago.

Charter Communications

Auburn, AL, USA

They just arbitrarily raised their prices for "up to 30 mbps" internet, and there is literally not other cable company in Lagrange GA. ...

They just arbitrarily raised their prices for "up to 30 mbps" internet, and there is literally not other cable company in Lagrange GA.

 – About 1 Month ago.

Charter Communications

Saint Louis, MO, USA

Our connection has gone down three times in the past 5 days. Yesterday it was down for 2 hours. This is in a BUSINESS environment. Do not use Charter if you need a reliable internet connection....

Our connection has gone down three times in the past 5 days. Yesterday it was down for 2 hours. This is in a BUSINESS environment. Do not use Charter if you need a reliable internet connection.

 – About 1 Month ago.

Charter Communications

Lawrenceville, GA, USA

Pathetic customer service at Charter again. Trying to establish new service and they did not show up for the installation 4 different times. When they finally showed up the installer had no clue what...

Pathetic customer service at Charter again. Trying to establish new service and they did not show up for the installation 4 different times. When they finally showed up the installer had no clue what he was doing and left a mess at my house. We had to call customer service just to complete the install our selves...
Suppose to port over my old number but they lost the order so now have to wait another week for them to figure it out.
Charter makes AT&T look like a great company and that is very hard to do...
Just unbelievably pathetic.....

 – About 1 Month ago.

Charter Communications

Ballwin, MO, USA

After swearing off Charter in 2007 due to horrible customer service and ongoing problems with their phone and internet services, in August 2012 I returned to their internet services due to the...

After swearing off Charter in 2007 due to horrible customer service and ongoing problems with their phone and internet services, in August 2012 I returned to their internet services due to the termination of DSL services in my area by AT&T. The experience was very good as was the internet service itself. Then, last week, when AT&T failed to repair my home phone line in a reasonable time, I had no problem changing that service to Charter. The installation went well except the technician did not have the backup battery I ordered. He said to call in to request one be dropped off and upon making the call, I was told it had to be installed professionally. An appointment was set 5 days later at a time that forced me to have to leave work early. No one showed up and when I called to ask why, they said the appointment was canceled in error and that if I still wished to have the battery backup installed I would need another appointment. When I told them that this time it would need to be at MY convenience, I was told that was not possible and the only times they had available were mid-morning. I angrily decided to forego the battery backup as I could not take off work in the middle of the day after having already taken off work once for this. Meanwhile, the distinctive ring feature I ordered for my fax line was not operational. After three tech support calls in which I was told something different each time, an escalated tech told me the other three techs did not know what they were talking about and that the account was never set up for distinctive ring at all. So while the reps on the phone are nice and say all of the right things, in the end the delivery of their product is poor and customer service is only marginally better than it was in 2007. Shame on Charter for treating customers like this, but more than that, shame on me for foolishly failing to stick to my conviction in 2007 to never again do business with them.

 – About 1 Month ago.

Charter Communications

Palisade, CO, USA

Quit hijacking the web pages I visit telling me to update my optimum.net e-mail to charter. I don't use it and I never have. The internet connection should be nothing more than a dumb pipe. I...

Quit hijacking the web pages I visit telling me to update my optimum.net e-mail to charter. I don't use it and I never have. The internet connection should be nothing more than a dumb pipe. I can block the offending IP address that the hijacking comes from using a firewall, but that makes it annoying as I often have to reload web pages (I get a blank page). This pisses me off. Also, if I am paying for 30mbit down and 5mbit up, then I should be getting that. Even more, quit calling me to add TV.

 – About 1 Month ago.

Charter Communications

Madison, WI, USA

Charter Communications regularly charges a bullshit late fee, to customers who sign up for automatic monthly payments in good faith, due to a ridiculously long sign up time ("about 45 days"),...

Charter Communications regularly charges a bullshit late fee, to customers who sign up for automatic monthly payments in good faith, due to a ridiculously long sign up time ("about 45 days"), and confusing-as-fuck descriptions of the auto pay status. Go to hell, Charter.

 – About 1 Month ago.

Charter Communications

De Forest, WI, USA

Spent 45 minutes chatting about my cable box not working. Right away I tell the lady that it will not shutoff with the remote or pressing the power button on the cable box. Twice she instructs me to...

Spent 45 minutes chatting about my cable box not working. Right away I tell the lady that it will not shutoff with the remote or pressing the power button on the cable box. Twice she instructs me to turn off the device with the remote or the power button. We have now come to the conclusion that my cable box is broken. Genius! Don't forget the fact Charter doesn't allow you to use HBO Go on Apple TV. Only provider to do that. Charter Blows!

 – About 1 Month ago.

Charter Communications

De Forest, WI, USA

Spent 45 minutes chatting about my cable box not working. Right away I tell the lady that it will not shutoff with the remote or pressing the power button on the cable box. Twice she instructs me to...

Spent 45 minutes chatting about my cable box not working. Right away I tell the lady that it will not shutoff with the remote or pressing the power button on the cable box. Twice she instructs me to turn off the device with the remote or the power button. We have now come to the conclusion that my cable box is broken. Genius! Don't forget the fact Charter doesn't allow you to use HBO Go on Apple TV. Only provider to do that. Charter Blows!

 – About 1 Month ago.

Charter Communications

Lander, WY, USA

Our cable box constantly cuts out, along with the internet yet they change you $200 a month!!!! What a bunch of shit!!!!!
Butte mt...

Our cable box constantly cuts out, along with the internet yet they change you $200 a month!!!! What a bunch of shit!!!!!
Butte mt

 – About 1 Month ago.

Charter Communications

De Forest, WI, USA

Bait and switch - Charter brings you in at a low rate for a year and nails you with higher rates - hoping you won't jump through the hoops necessary to leave. THEN, after you leave, you get...

Bait and switch - Charter brings you in at a low rate for a year and nails you with higher rates - hoping you won't jump through the hoops necessary to leave. THEN, after you leave, you get mailings that they want you back !!! Uggggggggg!!!!!!

 – About 1 Month ago.

Charter Communications

Webster, MA, USA

Charter is the worse.... incompetent, rude and stupid.
...

Charter is the worse.... incompetent, rude and stupid.

 – About 1 Month ago.

Charter Communications

Asheville, NC, USA

Overpriced and unstable internet connection. They should call it Charter Rectum. I am about to ditch them I'm just thankful I have other options. I feel bad for many people who don't that have...

Overpriced and unstable internet connection. They should call it Charter Rectum. I am about to ditch them I'm just thankful I have other options. I feel bad for many people who don't that have to deal with this greedy company.

 – About 1 Month ago.

Charter Communications

Vero Beach, FL, USA

Please keep us posted on the class action lawsuit. Would love to join in. CHARTER STINKS, pass it on......

Please keep us posted on the class action lawsuit. Would love to join in. CHARTER STINKS, pass it on...

 – About 1 Month ago.

Charter Communications

Saint Louis, MO, USA

Atlanta GA
We have business Internet and TV. The cable box they gave us looks like first generation and should be used as a boat anchor. The 80MB Internet we got barley reaches 24MB on a good...

Atlanta GA
We have business Internet and TV. The cable box they gave us looks like first generation and should be used as a boat anchor. The 80MB Internet we got barley reaches 24MB on a good day. During the day the Internet constantly goes out (for seconds or a few minutes at a time) but is totally annoying. I have to use my cell phone hotspot every day to compensate. I am seriously thinking about getting my badass Corp Attorney to start a class action suit.

 – About 1 Month ago.

Charter Communications

Minneapolis, MN, USA

Charter Supports sucks! They hung up on me just because they were incompetent and couldn't understand that I just got new service installed!...

Charter Supports sucks! They hung up on me just because they were incompetent and couldn't understand that I just got new service installed!

 – About 1 Month ago.

Charter Communications

Anderson, SC, USA

I work at a non profit organization. We have been without cable since march of 2014 and we are still without cable.
...

I work at a non profit organization. We have been without cable since march of 2014 and we are still without cable.

 – About 1 Month ago.

Charter Communications

USA

I pay for the fastest internet service offered by charter. My devices constantly drop off die to "unstable network." Technicians have been out to my property on more than one occasion only...

I pay for the fastest internet service offered by charter. My devices constantly drop off die to "unstable network." Technicians have been out to my property on more than one occasion only to tell me that because I'm on the edge of town, the bandwidth I'm paying for isn't making it to the house. So because of charters insufficient infrastructure, I have unstable internet that my devices can't maintain a connection with at any time over a 24 hour period. I was also told that fiber would be installed in my part of town sometime in the next 10 years.

 – About 1 Month ago.

Charter Communications

New Milford, CT, USA

A Mile stone and great day in my life as today I was able to cancel my service with Charter Communications.
Special Credit to those Operators that made the last 14 months horrible with customer...

A Mile stone and great day in my life as today I was able to cancel my service with Charter Communications.
Special Credit to those Operators that made the last 14 months horrible with customer service that lacked everything but a solution.
I was told after the first three months of calling from starting the service that the problem with slow internet and on demand that would not work was being looked into. I took Charters word for it...
12 months of the same low quality dismal horrible service lead way to a spike in bill. at that point I said forget this, Charter said they would send a technician out to see what the issue was finally and based on when the technician declared the problem started.
The technician came and said "THE EQUIPMENT IS OUT DATED AND SHOULD HAVE BEEN REPLACED AT THE TIME YOU SIGNED UP FOR SERVICE. WE DO NOT EVEN USE THIS EQUIPMENT ANYMORE." This is conclusive evidence that the equipment was faulty from day one.
So I am owed a 12 month credit.
When I finally got in touch with someone, they offered me a credit under $25. an insult and made themselves a lie.
Finally, 14 months later, after months and months of trying to have someone get back to me. here is a list of the worst of the worst at Charter Communications:
Judy Operator ID # OPH
Keven Operator ID # H45
Franklin Operator ID # V2iV
Keith Operator ID # 1DM
Joberto Operator ID # R7M
Allana Operator ID # JAY (She finally admitted the service was crap)
Will (Operator ID # WS3
There also was Operator's Robin, Katie, Olivia, Jenny & Dave (but do not have Operator ID's for them.

My oath to everyone is that I will never use Charter Communications again and I hope this horrible situation will stop at least one of you from signing up for their service.
Where is my credit Charter Communications? going on 14 months and still waiting...

 – About 1 Month ago.

Charter Communications

Richfield, WI, USA

SO SO SO SO SO many reasons! CHARTER SUCKS!!...

SO SO SO SO SO many reasons! CHARTER SUCKS!!

 – About 1 Month ago.

Charter Communications

Vero Beach, FL, USA

charterstinks.com...

 – About 1 Month ago.

Charter Communications

Vero Beach, FL, USA

This is a great website. I guess you had the same type of experience with this disgrace of a company as I did. Please visit my website (I am not competing against Charter-Sucks, in fact I did not...

This is a great website. I guess you had the same type of experience with this disgrace of a company as I did. Please visit my website (I am not competing against Charter-Sucks, in fact I did not even know it existed until I just googled it). My website is charterstinks.com, although I must agree, Charter "sucks" definitely is the way I feel.

Thank you and good luck.

 – About 1 Month ago.

Charter Communications

Goldendale, WA, USA

Is there some way to charge charter for fraud or not providing services that you paid fordaily !!!!!!!!! I love seahawks but think the owner is a horrible rich ba!! That does not give a ---- about...

Is there some way to charge charter for fraud or not providing services that you paid fordaily !!!!!!!!! I love seahawks but think the owner is a horrible rich ba!! That does not give a ---- about ththere customers!!!!กก!!!!!!!!!!








23vbw

 – About 1 Month ago.

Charter Communications

Suffolk, VA, USA

Just about the worst piece of shit provider I've ever had. Connection drops constantly, on top of that, during the actual times when I'm awake and working / studying the speeds are...

Just about the worst piece of shit provider I've ever had. Connection drops constantly, on top of that, during the actual times when I'm awake and working / studying the speeds are horrendously fucking slow and I NEVER from the day I've gotten it installed have gotten consistent service. I can't load a Facefuck page worth of shit but when going to their website their speed app says it's downloading at 2,1 MBps -- BULLSHIT. Fuck you Charter -- FUCK YOU.

 – About 1 Month ago.

Charter Communications

Houghton, MI, USA

They cannot seem to fix constant disconnects from their network, and constantly tell me that it's fine on their end, and there's clearly nothing wrong. It's total BS, and I'm...

They cannot seem to fix constant disconnects from their network, and constantly tell me that it's fine on their end, and there's clearly nothing wrong. It's total BS, and I'm absolutely sick of it. Had techs come to my apartment 4 times, and never fixed a damn thing. Wouldn't even replace the modem and router no matter how much I asked. Really sucks that they're the only broadband solution in my apartment building or I would've been gone a long time ago.

 – About 1 Month ago.

Charter Communications

Candler, NC, USA

Their website is godawful when you need to update your pay info. It doesn't actually update until like 2 years later and then you end up paying late fees and chatting with the reps on numerous...

Their website is godawful when you need to update your pay info. It doesn't actually update until like 2 years later and then you end up paying late fees and chatting with the reps on numerous occasions in the meantime.

 – About 1 Month ago.

Charter Communications

Templeton, CA, USA

They proclaim high-speed Internet connectivity, when in reality it's intermittent at best. Charter SUCKS! SUCKS! SUCKS! (and swallows)....

They proclaim high-speed Internet connectivity, when in reality it's intermittent at best. Charter SUCKS! SUCKS! SUCKS! (and swallows).

 – About 1 Month ago.

Charter Communications

Templeton, CA, USA

The absolute worst! The cable goes out daily (multiple times). The remote only works from about 3 inches away. Billed for additional charges (again and again) without receiving any justifiable...

The absolute worst! The cable goes out daily (multiple times). The remote only works from about 3 inches away. Billed for additional charges (again and again) without receiving any justifiable service.

 – About 1 Month ago.

Charter Communications

Waynesville, NC, USA

Charter are modern day thieves. They know there are no other cable/Internet providers in many areas yet give terrible service and have horrible attitudes about it. I cannot tell you how many times a...

Charter are modern day thieves. They know there are no other cable/Internet providers in many areas yet give terrible service and have horrible attitudes about it. I cannot tell you how many times a day my Internet will completely shut down thus requiring me to reset the router every time. My cable also goes completely out a various times due to "technical difficulties". I am getting fed up for paying for services I cannot use.

 – About 2 months ago.

Charter Communications

Columbus, GA, USA

Charter takes away my phone and internet services for DAYS at a time and everytime I call customer service they claim its a problem with my house and send a tech out, the tech looks at everything and...

Charter takes away my phone and internet services for DAYS at a time and everytime I call customer service they claim its a problem with my house and send a tech out, the tech looks at everything and says there is nothing wrong its something on charters end. But charter never fucking admits it and just keeps bouncing the problem around until someone finally gets off their ass and fixes it a few weeks later. Why am I paying for a service that I do not receive 50% of the time? Because of goverment sanctioned monolopys thats why! FUCK CHARTER

 – About 2 months ago.

Charter Communications

Alhambra, CA, USA

Horrible customer service. Purchased modems they recommend. Technicians will charge if they come out, why because most likely it is consumers fault. Get your ish together and stop dropping...

Horrible customer service. Purchased modems they recommend. Technicians will charge if they come out, why because most likely it is consumers fault. Get your ish together and stop dropping connections. Some of us actually have to work for a living. Plus stop calling me for your great promotions. I only use your internet, if i wanted TV or phone service I would have ordered it. Dont think you know us and tell us to purchase it because it is a great deal. Great deal for you. Question for charter employees...do you own charter? if not, why not?

 – About 2 months ago.

Charter Communications

Ellensburg, WA, USA

Digital upgrade mixed up my channels and now I have to pay for the stupid digital box just to get basic channels....

Digital upgrade mixed up my channels and now I have to pay for the stupid digital box just to get basic channels.

 – About 2 months ago.

Charter Communications

Spartanburg, SC, USA

Day 4 with partial email service. Can't tell what is or isn't going in or out. ...

Day 4 with partial email service. Can't tell what is or isn't going in or out.

 – About 2 months ago.

Charter Communications

Denver, CO, USA

Since Charter took over from Optimum in Grand Junction, CO my supposed 15 mb download speed drops to 1 in the evenings. My VOIP cuts out reallybad. Terrible...

Since Charter took over from Optimum in Grand Junction, CO my supposed 15 mb download speed drops to 1 in the evenings. My VOIP cuts out reallybad. Terrible

 – About 2 months ago.

Charter Communications

Irwin, PA, USA

so I USED to be a charter customer while I was active duty in the Marine Corps. As I was about to get out I was getting all my affairs in order before I left the state of North Carolina forever! I...

so I USED to be a charter customer while I was active duty in the Marine Corps. As I was about to get out I was getting all my affairs in order before I left the state of North Carolina forever! I went into the regional office to turn in my cable box, switch services with my old room mate and pay the final bill. I did all of this and was told I was no longer a charter customer woo hoo! After being home for about 2 weeks I get a call saying I owe them 85.00 dollars! wtf i payed 88.51 as my final bill! They told me no where in their records does it reflect my payment for the month of may. They keep trying to extort more money out of me but I will be damned if i ever ever pay them another penny fuck that company!

 – About 2 months ago.

Charter Communications

Monterey Park, CA, USA

Anyone who thinks businesses are naturally efficient has never had charter internet. I am paying $60 a month for excuses. ...

Anyone who thinks businesses are naturally efficient has never had charter internet. I am paying $60 a month for excuses.

 – About 2 months ago.

Charter Communications

Saint Charles, MO, USA

Greenville SC area.

Just spoke with a high level tech who is an actual Charter Supervisor (not a contracted one). He was sent out to handle a BBB complaint I made due to having major...

Greenville SC area.

Just spoke with a high level tech who is an actual Charter Supervisor (not a contracted one). He was sent out to handle a BBB complaint I made due to having major speed issues that have not been rectified for months. However finally it got fixed lol...its amazing what a BBB complaint will do for you

Anyways onto the main point.

He told me Charter is not upgrading us past ultra 100 Speed in this area for the unforeseeable future. HE said they are having issues getting faster upload and downloads with Charter....

What a bunch of crap in my opinion!

We pay so much for this tier just so I can have the fastest upload possible for cloud services and streaming and don't get me wrong but 5Mb upload is a joke.

How come we are getting screwed on the ultra 100 teir while 30Mb customers are getting a nice jump in speed?

Uploads are a joke with this company yet sadly I have no choice they are the only fast provider in my area and we dont get the fastest U verse service here.

Cmon Charter this is terrible. You boast a fiber rich network yet you cant even get uploads past the 5Mb mark and aren't increasing download for the high paying customers.

Please stop playing the evil corporate overlords and for once listen to and be kind to your paying customers.

Thanks.

 – About 2 months ago.

Charter Communications

Saint Charles, MO, USA

Greenville SC area.

Just spoke with a high level tech who is an actual Charter Supervisor (not a contracted one). He was sent out to handle a BBB complaint I made due to having major...

Greenville SC area.

Just spoke with a high level tech who is an actual Charter Supervisor (not a contracted one). He was sent out to handle a BBB complaint I made due to having major speed issues that have not been rectified for months. However finally it got fixed lol...its amazing what a BBB complaint will do for you

Anyways onto the main point.

He told me Charter is not upgrading us past ultra 100 Speed in this area for the unforeseeable future. HE said they are having issues getting faster upload and downloads with Charter....

What a bunch of crap in my opinion!

We pay so much for this tier just so I can have the fastest upload possible for cloud services and streaming and don't get me wrong but 5Mb upload is a joke.

How come we are getting screwed on the ultra 100 teir while 30Mb customers are getting a nice jump in speed?

Uploads are a joke with this company yet sadly I have no choice they are the only fast provider in my area and we dont get the fastest U verse service here.

Cmon Charter this is terrible. You boast a fiber rich network yet you cant even get uploads past the 5Mb mark and aren't increasing download for the high paying customers.

Please stop playing the evil corporate overlords and for once listen to and be kind to your paying customers.

Thanks.

 – About 2 months ago.

Charter Communications

Boiling Springs, SC, USA

Why the heck am i paying for cable thats down or has problems half of the time!!!!! URGH!!! IT SUCKS!!! AN OUTAGE ALMOST EVERY WEEK GET YOUR CRAP TOGETHER!!!!!...

Why the heck am i paying for cable thats down or has problems half of the time!!!!! URGH!!! IT SUCKS!!! AN OUTAGE ALMOST EVERY WEEK GET YOUR CRAP TOGETHER!!!!!

 – About 2 months ago.

Charter Communications

USA

Just went all digital here. And I now have to have another line just get any non-Charter equipment ie VCR, extra TV to work?And have to upgrade to a DVR to record my shows, instead of hooking up a VCR...

Just went all digital here. And I now have to have another line just get any non-Charter equipment ie VCR, extra TV to work?And have to upgrade to a DVR to record my shows, instead of hooking up a VCR or 2 to 1 line? Fuck that!

 – About 2 months ago.

Charter Communications

Saint Louis, MO, USA

Had a cable running from my front yard into the street and down around the corner in my neighborhood. It took FIVE MONTHS to get it buried by Charter. Now my internet speeds have been cut in half,...

Had a cable running from my front yard into the street and down around the corner in my neighborhood. It took FIVE MONTHS to get it buried by Charter. Now my internet speeds have been cut in half, with no explanation from Charter. They haven't a clue. Even had one of their techs at my home the other day, who agreed that the company is the worst.

 – About 2 months ago.

Charter Communications

Saint Paul, MN, USA

Charter is scum. Paying for 15 mb down and only getting 2......

Charter is scum. Paying for 15 mb down and only getting 2...

 – About 2 months ago.

Charter Communications

San Luis Obispo, CA, USA

not willing to even budge 1 cent on the prices for a long-time customer. prices go up and up and up, service goes down and down and down. no wonder so many people can't stand charter. ...

not willing to even budge 1 cent on the prices for a long-time customer. prices go up and up and up, service goes down and down and down. no wonder so many people can't stand charter.

 – About 2 months ago.

Charter Communications

Chino, CA, USA

I have to call in at least once a week and have them turn my cable box back on, have swapped out boxes a few times, they just let me use a used on that someone else turned in, what a joke...

I have to call in at least once a week and have them turn my cable box back on, have swapped out boxes a few times, they just let me use a used on that someone else turned in, what a joke

 – About 2 months ago.

Charter Communications

Grawn, MI, USA

There is no such thing as an experienced broadband tech. They pull guys in off the street, give them a 3 day training, run them ragged until they quit or find reasons to let them go after a year or...

There is no such thing as an experienced broadband tech. They pull guys in off the street, give them a 3 day training, run them ragged until they quit or find reasons to let them go after a year or two. I recently went to the local office where I worked and found 0 techs I recognized after leaving there just a few short years ago.

 – About 2 months ago.

Charter Communications

USA

Damn internet goes out every single day randomly from anywhere between 10 minutes and 3 hours. When I make a living by working from home and using the internet everyday, it's pretty damn annoying....

Damn internet goes out every single day randomly from anywhere between 10 minutes and 3 hours. When I make a living by working from home and using the internet everyday, it's pretty damn annoying. Every time I call charter I'm on hold for at least a half hour and they walk me through the same steps to reboot everything. Outrageous

 – About 2 months ago.

Charter Communications

Craig, CO, USA

What a POS "service" this is. I have spent 2 hours trying to convert my automatic pay account from optimum to charter, and because I can't find a code that does not exist on my receiver or...

What a POS "service" this is. I have spent 2 hours trying to convert my automatic pay account from optimum to charter, and because I can't find a code that does not exist on my receiver or modem, they won't allow me to convert it. What do I have to do to get these clowns to accept my automatic payment for their overpriced services? SUCK SUCK SUCK

 – About 2 months ago.

Charter Communications

Wenatchee, WA, USA

Charter was nice enough to come by 8am on a Sunday morning to do some work outside my apartment . It's my one day to sleep in! 8am really. No call , no advance notice. I go out and get goodie bing...

Charter was nice enough to come by 8am on a Sunday morning to do some work outside my apartment . It's my one day to sleep in! 8am really. No call , no advance notice. I go out and get goodie bing did I wake you up.

 – About 2 months ago.

Charter Communications

Montgomery, AL, USA

Holy JeBeeBus. Fucking charter is shady as hell. Fucking drops randomly all the fucking time. I always call in and Charter walks ne through the same damn process to reboot my system only for it to...

Holy JeBeeBus. Fucking charter is shady as hell. Fucking drops randomly all the fucking time. I always call in and Charter walks ne through the same damn process to reboot my system only for it to fail within hours. When asked to help, all they do is send out some peasant who has no control over the node in the area and shrugs his shoulders saying there's not much he can do. Fucking paying for shit servixe and shit quality.

 – About 2 months ago.

Charter Communications

Beloit, WI, USA

my internet has been in and out for the past week, i called charter, they sent out 2 techs who replaced my modem and left. the problem still persists! I am fed up with this company! anyone know a good...

my internet has been in and out for the past week, i called charter, they sent out 2 techs who replaced my modem and left. the problem still persists! I am fed up with this company! anyone know a good broadband besides charter---i am ready to even go that route over this shittty service i pay wayy to much for!!!

 – About 2 months ago.

Charter Communications

Cheyenne, WY, USA

My internet went down for half a day today. I don't want to pay for intermittent service. This is not Russia, and my internet should NOT just turn off and on. Fuck you Charter....

My internet went down for half a day today. I don't want to pay for intermittent service. This is not Russia, and my internet should NOT just turn off and on. Fuck you Charter.

 – About 2 months ago.

Charter Communications

Pendleton, OR, USA

Charter internet is glitchy as hell! Costs way too much for what I am getting. ...

Charter internet is glitchy as hell! Costs way too much for what I am getting.

 – About 2 months ago.

Charter Communications

Delavan, WI, USA

OMG......Charter does suck. I think a class action lawsuit is in order for having to pay for the service of renting a box for every TV. Also my internet is constantly UNSTABLE. Where is the government...

OMG......Charter does suck. I think a class action lawsuit is in order for having to pay for the service of renting a box for every TV. Also my internet is constantly UNSTABLE. Where is the government FCC in all this?

 – About 2 months ago.

Charter Communications

Bristol, TN, USA

Took me 50 minutes to download my Charter E-Mail, Then it would not open for another 5 minutes. Does anyone know how to speed it up?
It has always been real slow from day one, but this is...

Took me 50 minutes to download my Charter E-Mail, Then it would not open for another 5 minutes. Does anyone know how to speed it up?
It has always been real slow from day one, but this is awful.
I get faster download from my dialup connection.
From the looks of all the replays about Charter, I'm afraid they will be out of business soon, if things don't change. I have their whole package phone / TV / and internet.
I would love it if some company would come up with a package for TV, and let you pick out the things you want to watch, and leave all the other crap off.
I got me a good outside HD antenna and am going back to free broadcast TV and phone company that puts phone line in your house for my internet.

 – About 2 months ago.

Charter Communications

USA

I PAY FOR 100 DOWNLOAD SPEED, 5 UPLOAD AND ALL FUCKING DAY THE SPEED HAS BEEN BELOW FUCKING 1 MBPS....THIS ISN'T SURPRISING AT ALL CUZ IT HAPPENS ALL THE TIME...I'M GETTING RIPPED OFF BIG TIME...

I PAY FOR 100 DOWNLOAD SPEED, 5 UPLOAD AND ALL FUCKING DAY THE SPEED HAS BEEN BELOW FUCKING 1 MBPS....THIS ISN'T SURPRISING AT ALL CUZ IT HAPPENS ALL THE TIME...I'M GETTING RIPPED OFF BIG TIME PAYING $200 A MONTH FOR SHITTY SLOW ASS INTERNET AND TV=-( CHARTER SUCKS BIG FAT HAIRY BALLS

 – About 2 months ago.

Charter Communications

Kalamazoo, MI, USA

So this was my Charter Sucks post back in early April... Still no change now headed to the second week of June. Pathetic....

Portage, MI, USA

Upgraded to silver so I could...

So this was my Charter Sucks post back in early April... Still no change now headed to the second week of June. Pathetic....

Portage, MI, USA

Upgraded to silver so I could get Showtime after they FINALLY announced Showtime anytime was avail and surprise surprise the logins don't work. Called techs twice and they don't have any idea. Said and I'm QUOTING, "well, its still a new service that you didnt have before. They'll get it working sooner or later I'm sure." Will give it a week and ill finally call it quits and switch to directv and get a wireless genie system.

 – About 2 months ago.

Charter Communications

South Lake Tahoe, CA, USA

Fuck this assholes...

Fuck this assholes

 – About 2 months ago.

Charter Communications

USA

Fuck charter. My internet drops randomly and OFTEN. I usually have to manually reset that stupid pos modem. And sometimes it will take hours to come back. These fucking assholes charge like there is...

Fuck charter. My internet drops randomly and OFTEN. I usually have to manually reset that stupid pos modem. And sometimes it will take hours to come back. These fucking assholes charge like there is no tomorrow for such shitty service.

 – About 2 months ago.

Charter Communications

Auburn, AL, USA

Charter does really SUXA...

Charter does really SUXA$$. They regularly disable the internet service at midnight to do work w/o any notice of service interruption , the service goes down so often that I keep a calendar next to my desk top pc to mark the days for that month so as to request a refund for the lost days of service I was being charged for.

 – About 2 months ago.

Charter Communications

Malone, WI, USA

I'm curious how the FCC would let a Charter force everyone to use their cable box at additional costs to the consumer in order to receive a signal that you are already paying for? We need to...

I'm curious how the FCC would let a Charter force everyone to use their cable box at additional costs to the consumer in order to receive a signal that you are already paying for? We need to dismantle this Oligopoly, just as the telephone company's were dismantled. Open competition for the same service, not 1 cable provider, 1 DSL provider, and Satellite TV. We need multiple cable providers by choice of the consumer, only this will straighten things out.

 – About 2 months ago.

Charter Communications

Beloit, WI, USA

I live in Janesville Wisconsin. My cable has been laying on the ground, 300 feet of it, since the fall of 2013. It is June now! I have been begging them to come out here and do something!!! They...

I live in Janesville Wisconsin. My cable has been laying on the ground, 300 feet of it, since the fall of 2013. It is June now! I have been begging them to come out here and do something!!! They suck!!!!

 – About 2 months ago.

Charter Communications

USA

Auburn, Alabama
I fucking hate Charter. Their motto should be "The most shitty service, for the most shitty price!" Charter has gotten my bill wrong by $150 over and the people at my...

Auburn, Alabama
I fucking hate Charter. Their motto should be "The most shitty service, for the most shitty price!" Charter has gotten my bill wrong by $150 over and the people at my local Charter said that they couldnt fix it because "they didnt have the authority to comp it to normal and that if I wanted it comped, it would have to be sent to corparate and even then it probably wouldnt be comped." Such bullshit! Also the service is shitty. Especially the internet. I could definitely count on it not working every day around midnight and then at random spurts of the day when I am in the middle of something important. I hate charter so much. Fucking bitches.

 – About 2 months ago.

Charter Communications

USA

Charter is the worst company I have ever worked with in my entire existence. If you want a service that is really shitty and never actually works, this is the company you should be with.Also, if you...

Charter is the worst company I have ever worked with in my entire existence. If you want a service that is really shitty and never actually works, this is the company you should be with.Also, if you want a $250 bill when you only pay for $90 worth of shitty services, this is the place to go. When I had Charter, there was a time that I had to go up there 5 times in one month to try and fix the shit that they messed up. I have the utmost hatred for Charter Communications and all of the employees and also anyone who has their services. If you have Charter, you are a fucking asshole. I hate you Charter. I hate everything you stand for. I hate your existence. I fucking hate you, you fucking bitch.
-Leah

P.S.-did I mention I motherfucking hate you? Oh the things that I would do to put you out of business. I am going to stop now before you waste any more of my time.

 – About 2 months ago.

Charter Communications

San Luis Obispo, CA, USA

fuck em...

fuck em

 – About 2 months ago.

Charter Communications

Pearl River, LA, USA

Promotes reading books!!!...

Promotes reading books!!!

 – About 2 months ago.

Charter Communications

Fort Worth, TX, USA

charter sucks.take over 40 minutes to answer a call, they dont give a crap....

charter sucks.take over 40 minutes to answer a call, they dont give a crap.

 – About 2 months ago.

Charter Communications

Jonesboro, GA, USA

And fuck that portland bitch. ...

And fuck that portland bitch.

 – About 2 months ago.

Charter Communications

Jonesboro, GA, USA

They offer many on demand items only if you have HD....

They offer many on demand items only if you have HD.

 – About 2 months ago.

Charter Communications

Portland, OR, USA

Stop bitching and pay your bill you entitled shits. No one gives a fuck if you bill went up, mother fucker we have to eat too you know....

Stop bitching and pay your bill you entitled shits. No one gives a fuck if you bill went up, mother fucker we have to eat too you know.

 – About 2 months ago.

Charter Communications

Scottsbluff, NE, USA

We literally had to wait seven days to get our internet fixed, BE FASTER...

We literally had to wait seven days to get our internet fixed, BE FASTER

 – About 2 months ago.

Charter Communications

Palisade, CO, USA

They practice webpage hijacking. Not happy when trying to visit a site and a nice little banner is inserted into the site reminding me to "Update my optimum.net email to charter.net". I...

They practice webpage hijacking. Not happy when trying to visit a site and a nice little banner is inserted into the site reminding me to "Update my optimum.net email to charter.net". I don't use either. That and never getting advertised speeds, even at 3am. Advertised as 30 down and 4 up. Most of the time I get 10-15 down and maybe 2 up. Once in a while I do see 30 down and 4 up, but rarely With any other company that owned the cable service I use, I always was able to get the advertised speeds. Be it 1.5 down and 256k up 12 years ago or 15 down and 2 up before charter took over.

 – About 2 months ago.

Charter Communications

Casper, WY, USA

Pay for 30megs down and get only 1.5 tops. Ridiculous. They dont care when you call and it is always "something on my end" even though I have a new computer and router, plus it is hardwired....

Pay for 30megs down and get only 1.5 tops. Ridiculous. They dont care when you call and it is always "something on my end" even though I have a new computer and router, plus it is hardwired. Also the internet drops all the time. Never had these problems when it was Bresnan. All they do is screw over there customers, wish there was another choice in Casper, Wyoming.

 – About 2 months ago.

Charter Communications

Senoia, GA, USA

McDonough, Ga
The recent change is a text book example of how not to run a company. Bunch of unprofessional jerks, If you have a choice to change then feel lucky. Many in the Georgia area...

McDonough, Ga
The recent change is a text book example of how not to run a company. Bunch of unprofessional jerks, If you have a choice to change then feel lucky. Many in the Georgia area don't have a choice and due to their woefully unprofessional communication of needing new boxes by a certain date thousands were lined up at local offices waiting to get boxes. Now I ask you if it were me and a few more people then I would say it was my fault but I have gone back through the process and nothing in the process shows I did anything wrong. They have you by the big kahunas if you want cable.
Of course they will never admit that.....but hey you are only dealing with 10th level minions who have been told what to say to the throngs of irate customers. They haven't a clue just like the top management of Charter.
I waited 1 hour 40 minutes to get 3 boxes with rude people waiting on me and only to get them home and they don't work. One was really bad so I took it back and the lady had the gall to tell me I had to stand in line for another 2 hours to exchange a faulty box. After telling her many times I already stood in line and you gave me a faulty product and some of those waiting voiced support for me did she allow me to get an exchange on their POS box without waiting.
So far 3 days without cable.
I will stick it in their face the day I have a chance to change. Worst I have seen in my life.

 – About 2 months ago.

Charter Communications

USA

Charter sucks spent three days trying to get their digital shirt working got nothing dropped them...

Charter sucks spent three days trying to get their digital shirt working got nothing dropped them

 – About 2 months ago.

Charter Communications

Gillette, WY, USA

customer service at charter has rude, nasty, shitty ass people that are absolutely no help at all. i wish wyoming had some other freaking choices!!!...

customer service at charter has rude, nasty, shitty ass people that are absolutely no help at all. i wish wyoming had some other freaking choices!!!

 – About 2 months ago.

Charter Communications

Saint Peters, MO, USA

My charter internet keeps dropping. I try to play a simple POGO game and lose every time because the connection goes to "local only". Back and forth. Of course they will say it is not them....

My charter internet keeps dropping. I try to play a simple POGO game and lose every time because the connection goes to "local only". Back and forth. Of course they will say it is not them. But it is strange that I can use it all night long, as long as it is after midnight and it never loses connection. So in order to stay connected I have to use my internet after normal hours? What a bunch of BS. I've only had it for a month and I hate it!

 – About 2 months ago.

Charter Communications

USA

Just bought a new house to get away from Charter... Find out Verizon was mistaken and they don't actually offer fios there. Right as I find out that I'm gonna be stuck with Charter again,...

Just bought a new house to get away from Charter... Find out Verizon was mistaken and they don't actually offer fios there. Right as I find out that I'm gonna be stuck with Charter again, I'm unable to sign to start escrow because you guessed it... Charters SHIT service was down at the real estate office, and they were all freaking out because it had put them out of business for half a day already. Absolutely absurd. I don't understand how they can offer a "service" such as this, and have a monopoly, without having the pants sued off them. Charter is literally the worst company in existence. I would rather shoot myself in the face than worn for them or use their services again. I HATE HATE HATE charter with every fiber of my being.

 – About 2 months ago.

Charter Communications

USA

Internet, Phone and probably TV is down. With it being a normal thing for Charter i'm not sure why I even try. Please save us Google Fiber....

Internet, Phone and probably TV is down. With it being a normal thing for Charter i'm not sure why I even try. Please save us Google Fiber.

 – About 2 months ago.

Charter Communications

Manistee, MI, USA

I have charter business service..only company around here..for my motel business. Have lost thousands of dollars in lack of sales due to tv, phones and internet going down for the last two months....

I have charter business service..only company around here..for my motel business. Have lost thousands of dollars in lack of sales due to tv, phones and internet going down for the last two months. Called and talked to at least 25 different people, finally got promised free service for three months but I am losing more money every day with all the outages. A small business owner can do nothing but sit back and wait to lose their business

 – About 2 months ago.

Charter Communications

Medford, OR, USA

Fuck Charter, over the past 2 weeks whenever I try to play any game like League of Legends or Warframe the internet shits itself and when I call the dipshits they keep claiming everything is a problem...

Fuck Charter, over the past 2 weeks whenever I try to play any game like League of Legends or Warframe the internet shits itself and when I call the dipshits they keep claiming everything is a problem on my side while every other program is getting DL speeds of 3 MB or better. Net neutrality is dead.

 – About 2 months ago.

Charter Communications

Homer, GA, USA

Charter sale guy shows up at my door. He asks if he can use my bathroom. 20 minutes pass and a horrible smell exits my bathroom. I go and knock to see if this guy is still alive. Flush! Now my...

Charter sale guy shows up at my door. He asks if he can use my bathroom. 20 minutes pass and a horrible smell exits my bathroom. I go and knock to see if this guy is still alive. Flush! Now my plumbing is all backed up and no matter how hard I scrub that room I can't get rid of that smell. When i called customer service to complain they told me that this was some kind of regional sale representative.

 – About 2 months ago.

Charter Communications

Saint Charles, MO, USA

this has nothing to do with charter...

this has nothing to do with charter

 – About 2 months ago.

Charter Communications

USA

Charters down again for like the past 5 days for me I'm tired of dealing with this shit these guys don't care get a better service....

Charters down again for like the past 5 days for me I'm tired of dealing with this shit these guys don't care get a better service.

 – About 2 months ago.

Charter Communications

USA

This is the most horrible internet service I have ever had. Bresnan was good, optimum was not as good but charter sucks. I have to use my cell data because the connection is so poor between 6-9 pm....

This is the most horrible internet service I have ever had. Bresnan was good, optimum was not as good but charter sucks. I have to use my cell data because the connection is so poor between 6-9 pm. There is constantly an issue with our connection crapping out. They should change their name to Sharter because their service is exactly the combination of sh** and fart.

 – About 2 months ago.

Charter Communications

Yakima, WA, USA

Charter's autopay doesn't work with my account. They take my information, then don't notify me that the payment isn't working, then send me a late fee every month. It was all working...

Charter's autopay doesn't work with my account. They take my information, then don't notify me that the payment isn't working, then send me a late fee every month. It was all working fine until my card expired, then all of the sudden they act like I'm a delinquent. They suck.

 – About 2 months ago.

Charter Communications

Waterloo, IL, USA

Second sustained outage in as many weeks. Charter is full of shit. And good luck trying to contact them via social media channels. All you get is a drone response about calling the 24/7 number, which...

Second sustained outage in as many weeks. Charter is full of shit. And good luck trying to contact them via social media channels. All you get is a drone response about calling the 24/7 number, which sucks balls just as hard.

 – About 2 months ago.

Charter Communications

Stockbridge, GA, USA

Anybody who doesn't think this is not all about "Net Neutrality" is kidding themselves. This is what these companies do. They are losing money hand over fist. They are more...

Anybody who doesn't think this is not all about "Net Neutrality" is kidding themselves. This is what these companies do. They are losing money hand over fist. They are more importantly...losing control over media. They are dinosaurs. This is their solution to not only charge you more, but also regain that control.

I just did a speed test on a supposedly 30mbps down/4mbps up, and I got a whopping 4.64mbps down and 3.68mbps up. Our internet is constantly on and off. It's been that way since we got it.

Folks, we all better wake up and say something loud or else your favorite independent internet sites will be left in the dust and you'll have to watch the idiot box for the rest of your life.

http://www.savetheinternet.com

P.S. No I do not work for this site above but I am tired of this corporate bull sh*t.

 – About 2 months ago.

Charter Communications

Dexter, MI, USA

Charter's service in Ann Arbor area is so terrible. They don't seem to want to increase speeds. Had to vote with my feet and switch. They just don't seem to care....

Charter's service in Ann Arbor area is so terrible. They don't seem to want to increase speeds. Had to vote with my feet and switch. They just don't seem to care.

 – About 2 months ago.

Charter Communications

Cottage Grove, WI, USA

The stupid fucks say I have a modem that I don't even have. Then they say don't worry we won't charge you for it until next year. What morons....

The stupid fucks say I have a modem that I don't even have. Then they say don't worry we won't charge you for it until next year. What morons.

 – About 2 months ago.

Charter Communications

Riverton, WY, USA

durango, co no internet...

durango, co no internet

 – About 2 months ago.

Charter Communications

Missoula, MT, USA

Had Bresnan and Optimum service was reliable and speeds were fast enough that it made no difference ever since Charter took over it has been a nightmare nothing should have changed and yet the service...

Had Bresnan and Optimum service was reliable and speeds were fast enough that it made no difference ever since Charter took over it has been a nightmare nothing should have changed and yet the service has been incredibly slow (despite paying for the faster service) and unreliable seems like every night my service slows to a crawl for no apparent reason. I wish i could have Bresnan back Charter has been awful!

 – About 2 months ago.

Charter Communications

Sheboygan Falls, WI, USA

I called them to see what was available to reduce my bill because i only watch a handful of channels. The representative suggested additional services for $20 more a month. Good gravy!! They...

I called them to see what was available to reduce my bill because i only watch a handful of channels. The representative suggested additional services for $20 more a month. Good gravy!! They really listen to your concerns.....NOT!

 – About 2 months ago.

Charter Communications

Saint Louis, MO, USA

My Charter high speed internet keeps dropping every weekend and every time I call them they say it's my modem... I guess my modem likes to take the weekend off like most people...

My Charter high speed internet keeps dropping every weekend and every time I call them they say it's my modem... I guess my modem likes to take the weekend off like most people...

And then.. what's with the Charter cables hanging out on my neighbor's tree for a few years now? Is that a 21st century solution?!

 – About 2 months ago.

Charter Communications

Glendale, CA, USA

Fuck the bundle. If the phone decides to fuck up. EVERYTHING DOES...

Fuck the bundle. If the phone decides to fuck up. EVERYTHING DOES

 – About 2 months ago.

Charter Communications

USA

any sort of download takes hours or even days to complete. I dont understand how these retards havnt been sued for false advertising. im constantly having connection issues.. day in and day out... its...

any sort of download takes hours or even days to complete. I dont understand how these retards havnt been sued for false advertising. im constantly having connection issues.. day in and day out... its ridiculous...

 – About 2 months ago.

Charter Communications

Onalaska, WI, USA

I get the new digital box, connect it correctly, and guess what? It does not work! Surprise! I have to get a tech to come over. I cannot wiat. Why couldn't it be plug and play? ...

I get the new digital box, connect it correctly, and guess what? It does not work! Surprise! I have to get a tech to come over. I cannot wiat. Why couldn't it be plug and play?

 – About 2 months ago.

Charter Communications

Duncanville, TX, USA

Internet goes down AT LEAST once a day!...

Internet goes down AT LEAST once a day!

 – About 2 months ago.

Charter Communications

USA

They call your house no less than 10 times to confirm a service appointment, and then their guy doesn't show up. Maybe they should be calling to remind their own technicians!...

They call your house no less than 10 times to confirm a service appointment, and then their guy doesn't show up. Maybe they should be calling to remind their own technicians!

 – About 2 months ago.

Charter Communications

Pasadena, CA, USA

Can't even watch videos on Huffington Post cause of Charter's crappy "super fast" high speed internet....

Charter Fuckin' Sucks!!!...

Can't even watch videos on Huffington Post cause of Charter's crappy "super fast" high speed internet....

Charter Fuckin' Sucks!!!

 – About 2 months ago.

Charter Communications

Chicopee, MA, USA

I call Charter every other week reporting loss of connection and/or intermittent connectivity issues. I'm always offered the "we'll send a tech to your house", which I know is always a...

I call Charter every other week reporting loss of connection and/or intermittent connectivity issues. I'm always offered the "we'll send a tech to your house", which I know is always a waste of my time and the field tech's time. Every instance of connectivity issue has never been internal to my structure or fault of my own (not rented or leased) equipment. It is always an issue with so called "noise" in one of their "nodes" in the area. I don't have cable and exclusively do everything via ISP. As a result, I usually know when there's an issue before they do. I always ensure I get a days credit on my account for the loss or interruption of service. if it's issues on consecutive days, they will credit your account 1 week. It would be nice if they really fixed the issue versus constantly putting a band-aid on it. I have cancelled my account with them. to continue using them would costing me revenue.

 – About 3 months ago.

Charter Communications

Kalispell, MT, USA

We used to have Bresnan service up here in the Flathead. Then Optimum bought them. There was no change in service quality after the Optimum takeover, the internet was actually pretty good, even...

We used to have Bresnan service up here in the Flathead. Then Optimum bought them. There was no change in service quality after the Optimum takeover, the internet was actually pretty good, even during heavy useage time.

Then Charter took over about a month ago.. WOW. Huge difference. We now are lucky to get 5 megabits down and 1 up during the workday and it's even worse during 6pm-9pm. Our office internet is basically unusable during the evening with Charter. Usually ISPs use the 'last-mile' excuse to justify bad network speeds. In this case, nothing in the last-mile has changed...it's the core networks of Charter.

Thanks of the downgrade in service and an extra 20 bucks a month on the bill, Charter. I sure wish we could still get Bresnan or Optimum

 – About 3 months ago.

Charter Communications

Ballwin, MO, USA

I am going back to ATT DSLinternet, it never went down in 3 years! Charter is horrible, only had them 2 months....

I am going back to ATT DSLinternet, it never went down in 3 years! Charter is horrible, only had them 2 months.

 – About 3 months ago.

Charter Communications

Hickory, NC, USA

Can't do anything. Lame restrictions..... Can't watch or stream movies cause BS copyrights cause charter "really cares" about doing the right thing. Give me a break!...

Can't do anything. Lame restrictions..... Can't watch or stream movies cause BS copyrights cause charter "really cares" about doing the right thing. Give me a break!

 – About 3 months ago.

Charter Communications

Billings, MT, USA

I fuking hate charter cause we pay for shit internet. i hope they all fucking die and go to hell we need to uprise and get them to do something about it. instead of taking it up the ass...

I fuking hate charter cause we pay for shit internet. i hope they all fucking die and go to hell we need to uprise and get them to do something about it. instead of taking it up the ass

 – About 3 months ago.

Charter Communications

Saint Louis, MO, USA

omfg, today the internet keeps skipping in and out, why dey do dis?...

omfg, today the internet keeps skipping in and out, why dey do dis?

 – About 3 months ago.

Charter Communications

USA

So tired of not having Internet for days at a time. Can we get a reduction on our bill due to crappie internet. If we go an extra day of Internet they sure as heck would charge us for it. Can't...

So tired of not having Internet for days at a time. Can we get a reduction on our bill due to crappie internet. If we go an extra day of Internet they sure as heck would charge us for it. Can't wait to change companies. Prices keep going up with each name change and the only people that get discounts are new customers.
Montana

 – About 3 months ago.

Charter Communications

Scottsdale, AZ, USA

In Jackson Hole, Charter took over from Optimum which took over from Bresnan. Downhill all the way. With Charter, I can't see all my lines using their internet site. I can only block 12 slimy...

In Jackson Hole, Charter took over from Optimum which took over from Bresnan. Downhill all the way. With Charter, I can't see all my lines using their internet site. I can only block 12 slimy numbers per line (while Otimum let me block 30). I'd gladly pay to block 1,000 of those telemarketers! Anyway, I'm canceling all land lines and going to cellphone only. At least my iPhone lets me block all the slime I want. No more land line? I guess my kids were right when they never got one in the first place.

 – About 3 months ago.

Charter Communications

USA

Our area went to all digital a couple of days ago. I now can hardly use my internet because it's so slow. I called and they told me my current internet speed is no longer available and I would...

Our area went to all digital a couple of days ago. I now can hardly use my internet because it's so slow. I called and they told me my current internet speed is no longer available and I would be getting an upgraded speed. The problem is, this digital upgrade is going to cost me an additional $10 more per month. My old speed was plenty fast but they deliberately slowed it way down so that I'm forced to upgrade. Screw them, I'm canceling. This is total BS. I refuse to be hel hostage.

 – About 3 months ago.

Charter Communications

Southbridge, MA, USA

they are absolure fucking idiots! i call to add services and they tell me i cant because i have a past due bill.....the new bill JUST CUT TODAY!....how the fuck is that past due! so I pay it online,...

they are absolure fucking idiots! i call to add services and they tell me i cant because i have a past due bill.....the new bill JUST CUT TODAY!....how the fuck is that past due! so I pay it online, they call back and they tell me I need to wait 72 hours for it to clear. it was on my credit card and it cleared already!!!!!!! ask for a supervisor and after 15 minutes on hold am told that "if i dont pay my bill what do i expect" EXCUSE ME!!!!!!!!!!!! no way you are going to talk to me like that!!!!! asked for her supervisor immediately and surprise.....disconnected. tried calling back several times, operator reads notes, then i get disconnected each time. FUCK CHARTER! OVERPRICED! NO WAY AM I GOING TO DEAL WITH THEM ANY LONGER. we need competition from other companies so we are not HELD HOSTAGE

 – About 3 months ago.

Charter Communications

USA

My internet stop working often around 12 at night. When i call them I always get dumb or dumber on the phone. Ppl that r only working for a paycheck and useless in every other way. All they tell me is...

My internet stop working often around 12 at night. When i call them I always get dumb or dumber on the phone. Ppl that r only working for a paycheck and useless in every other way. All they tell me is that there is an outage and if there is anything else i need help with.

It seems like incompetence is the new standard. If there was an option i would certainly not use charter.

 – About 3 months ago.

Charter Communications

Butte, MT, USA

On demand is a joke. It just wastes your time and doesn't work. Charter treats existing customers as second class. Loyalty is rewarding with higher rates. ...

On demand is a joke. It just wastes your time and doesn't work. Charter treats existing customers as second class. Loyalty is rewarding with higher rates.

 – About 3 months ago.

Charter Communications

Whitmore Lake, MI, USA

Charter just went all digital and now I have to rent cable boxes to watch the service I already pay for on more. I'd be happy to go without and just stream in other rooms, but the connection is so...

Charter just went all digital and now I have to rent cable boxes to watch the service I already pay for on more. I'd be happy to go without and just stream in other rooms, but the connection is so slow.

 – About 3 months ago.

Charter Communications

Whitmore Lake, MI, USA

I can't believe it, they just went full digital on the tv and now I have to go get a new box (which I didn't need before) I wanted to be able to just want a couple channels while working on my...

I can't believe it, they just went full digital on the tv and now I have to go get a new box (which I didn't need before) I wanted to be able to just want a couple channels while working on my computer. Now, I'm going to have to pay extra for just wanting the realiy basic channels (2,4,7,9) don't care about the bells and whistles.

 – About 3 months ago.

Charter Communications

San Francisco, CA, USA

I ordered my new digital boxes on the 1st. The lady on the phone said they will be shipped right away...I received an email on the 1st saying that a follow up email with the tracking number will be...

I ordered my new digital boxes on the 1st. The lady on the phone said they will be shipped right away...I received an email on the 1st saying that a follow up email with the tracking number will be sent to me shortly. Today is the 6th, I still have not received any emails. I called Charter and the rep on the phone tells me that they do not send out tracking #'s? Really? The Charter email says you do. So I have her escalate the call and the technician states that they still have not shipped out the boxes and she is not sure why. She will escalate the issue and hopefully get it shipped out ASAP...The problem is that Charter went all Digital in my area today so now I cannot get any channels on my TV...Charter has given me problems every time i've had to deal with them, unfortunately i cannot get another provider because they have the area locked as far as cable providers go...I hate charter.

 – About 3 months ago.

Charter Communications

Butte, MT, USA

Charter has been a real pain this last few weeks in the internet department I mean very rarely ill get on and it will work like a charm but most of the time it is just horrible. You cant even get on...

Charter has been a real pain this last few weeks in the internet department I mean very rarely ill get on and it will work like a charm but most of the time it is just horrible. You cant even get on the web for anything but if you do it takes like 10 to 20 minutes to get the page up.

 – About 3 months ago.

Charter Communications

Big Rapids, MI, USA

Charter recently went to the all digital in our area. We lost apporximately 50 channels. I went from the Gold Package to the Standard package when my bill went up $40.00. I now pay for the standard...

Charter recently went to the all digital in our area. We lost apporximately 50 channels. I went from the Gold Package to the Standard package when my bill went up $40.00. I now pay for the standard package what I did for the larger package. My internet seems to be a problem as well. We are constantly getting booted off the internet. It is difficult for my children to research information for schoolwork, use netflix or gaming websites because of the sporatic internet availability. It also seems as if we now have several issues with the equipment. The repairman that comes to fix the issues is one of the few aspects of charter. He is always patient. He tries to go out of his way to fix the things that fail due to no fault of his.
Progress for Charter, was not a good thing! :(

 – About 3 months ago.

Charter Communications

Milpitas, CA, USA

Third night this week...no internet connection. And when it is working, it's slow...painfully fucking slow. They have me a 24 hour credit for the inconvenience, which is less than $2...great...

Third night this week...no internet connection. And when it is working, it's slow...painfully fucking slow. They have me a 24 hour credit for the inconvenience, which is less than $2...great thanks, that makes it all fucking better.

 – About 3 months ago.

Charter Communications

Fort Worth, TX, USA

tired of trying to get my internet fixed. I called charter several times now trying to get my dropped internet to be fixed and when they do checking on their side of course they do it when it comes...

tired of trying to get my internet fixed. I called charter several times now trying to get my dropped internet to be fixed and when they do checking on their side of course they do it when it comes back up and so they don't see anything. My neighbor also has charter and between us we had charter come out over 5 times in 3 months ( i alone had them come out 3 time). Nothing is wrong with my modem and my router both have been thoroughly tested and yet still all i get is dropped internet from you guys. I replaced my router 3 times and charter has replaced my modem 3 times. 12 dropped connections in one hour is more than bad enough. And when i lose Internet every night for 5 minutes yeah that's ridiculous.

 – About 3 months ago.

Charter Communications

East Tawas, MI, USA

Internet constantly drops all the time. I pay 50$ a month for internet that at most nights run slow as Dial up. Complete Garbage....

Internet constantly drops all the time. I pay 50$ a month for internet that at most nights run slow as Dial up. Complete Garbage.

 – About 3 months ago.

Charter Communications

Mukwonago, WI, USA

My sister has charter. I tried to contact them to help her with email problems. They sure make time warner look good (ouch!)....

My sister has charter. I tried to contact them to help her with email problems. They sure make time warner look good (ouch!).

 – About 3 months ago.

Charter Communications

Mukwonago, WI, USA

I cannot even send them an email with a comment on their service! Their website does everything to make this difficult. Clearly they don't care! Charter sucks!...

I cannot even send them an email with a comment on their service! Their website does everything to make this difficult. Clearly they don't care! Charter sucks!

 – About 3 months ago.

Charter Communications

West Covina, CA, USA

Down in Pasadena, CA. No one answering tech support. ...

Down in Pasadena, CA. No one answering tech support.

 – About 3 months ago.

Charter Communications

Missoula, MT, USA

Stopped 3 numbers that were telemarketers and then all my incalls were blocked for over a week and I had called them to fix it. Nothing done...

Stopped 3 numbers that were telemarketers and then all my incalls were blocked for over a week and I had called them to fix it. Nothing done

 – About 3 months ago.

Charter Communications

Oxford, MI, USA

Mine isn't so much billing or anything. It's the constant drops. They came two weeks ago to "upgrade" our connections, put on these new fancy boxes and such. Now we lose signals to the...

Mine isn't so much billing or anything. It's the constant drops. They came two weeks ago to "upgrade" our connections, put on these new fancy boxes and such. Now we lose signals to the tv all the time and the internet service drops constantly. I wish they'd get some competition so they could either shape up or ship out

 – About 3 months ago.

Charter Communications

Billings, MT, USA

Just spent 30 minutes on the phone after being transfered 7 times to someone that could help me to learn that payments can take up to 2 weeks to post. My service also disconnected beacuse I upgraded...

Just spent 30 minutes on the phone after being transfered 7 times to someone that could help me to learn that payments can take up to 2 weeks to post. My service also disconnected beacuse I upgraded my account (Residential -> Business) after losing features from optiumum boost. During the 2 and a half hour cutover we also lost internet, when it came back I had lost about 30% of my bandwidth.

 – About 3 months ago.

Charter Communications

Hood River, OR, USA

I love in a tiny ass town and the only damn provider is fucking charter, My internet drops about every 30 seconds. Every game I play I get about I don't know... 800 ping!? And youtube videos take...

I love in a tiny ass town and the only damn provider is fucking charter, My internet drops about every 30 seconds. Every game I play I get about I don't know... 800 ping!? And youtube videos take about 2 hours to buffer. Thanks Charter!

 – About 3 months ago.

Charter Communications

Boone, NC, USA

The tech support is fine, but the internet service is horrible. I just want to be able to use the internet without having drops every 2-3 minutes....

The tech support is fine, but the internet service is horrible. I just want to be able to use the internet without having drops every 2-3 minutes.

 – About 3 months ago.

Charter Communications

Boone, NC, USA

I fucking hate Charter. Internet always dropping?? FUCK FUCK FUCK I HATE YOU! I can't do anything! Always dropping! 8 drops in 17 minutes? NO!...

I fucking hate Charter. Internet always dropping?? FUCK FUCK FUCK I HATE YOU! I can't do anything! Always dropping! 8 drops in 17 minutes? NO!

 – About 3 months ago.

Charter Communications

Great Falls, MT, USA

OK,
so after the third call,
they did correct the problem which I knew they could,
if only they would try.

But three phone calls?????

And they have got...

OK,
so after the third call,
they did correct the problem which I knew they could,
if only they would try.

But three phone calls?????

And they have got to lose the "Perky charter girl"
that you have to listen to over and over and over
while you are on hold,
telling you how great Charter service is.

Not exactly what you want to listen to when you are having a problem with your service.

 – About 3 months ago.

Charter Communications

Helena, MT, USA

Oh and btw, the cost of my internet per month went down when i switched from Optimum to Charter....

Oh and btw, the cost of my internet per month went down when i switched from Optimum to Charter.

 – About 3 months ago.

Charter Communications

Helena, MT, USA

After reading quite a few of these posts. I have come to the conclusion that some of you have very good reasons for not liking charter and some of your have no idea what the hell you're talking...

After reading quite a few of these posts. I have come to the conclusion that some of you have very good reasons for not liking charter and some of your have no idea what the hell you're talking about. Ok first off, let me start by saying that Bresnan communications was a GREAT company however they were NOT bought out by Optimum. They were sold to Optimum because the board of directors from Bresnan didn't want to deal with it anymore. Optimum as some of you may know is...or rather was...Cablevision. A company FAR FAR worse than Charter ever will be. Secondly. Charter did NOT buy Optimum. Optimum decided that Optimum West wasn't in their best interest and asked if Charter wanted to buy it. They did. Charter for the past 3 months has been upgrading all of our old crappy coax/fo lines into straight fiber optic lines that Optimum promised up they were upgrading which they didn't so we CAN get things like HBO GO. It's not that Charter won't allow us, it's that the current infrastructure just simple won't allow it. They were also upgrading the system from DOCSYS 2.0 to DOCSYS 3.0 (for those that don't know what that is google it) Now, this is not to say that Charter doesn't have it's faults. Their customer support does suck royal donkey balls. When they made the initial switch from Optimum to Charter, my internet was down every night from around 6:30 to 11:30. After 3 customer service calls who didnt know shit and 2 service techs who told me that my line was clean with almost no noise, a friend of mine, lets call him "Bill" (who is a senior manager type tech for Bresnan/Optimum/Charter) told me that when they (the techs, not charter) started the switchover, they screwed up a router setting that was screwing up intermitten houses and that they were fixing them as fast as they could. A couple days later, i've had 30mbps dl and 5 mbps ul consistently. Now I am a fair man. I have not been a customer nearly as long as some of you. The rising costs they dont tell you about. Thats not exclusive to Charter. Thats every cable company I have ever used, including Bresnan. Now after reading a post below mine, i read this and i wanted to make one comment on it.

"Anytime services are out, you will only be given a credit for those days you are without service. Keep in mind, you must call in each day. So...if you're a new customer and you have $29.99 and one box at $6.99...it will be $36.98 divided by 30 days of service...to get the per day charge. If you make an unreasonable request, they will only laugh at you and talk about you after the call. I know I have for plain stupidity. "

My biggest issue with this was I waited a week before calling because I decided to give Charter the benefit of the doubt and presumed that the issue dealt with the switchover from Optimum to Charter. When i told them I had been having a weeks worth of issues, they told me they could only reimburse me for that day. Only after forcing them to escalate the issue, did someone higher up, reimburse for what ended up being a total of 10 days. Anyways. Im not saying you guys are necessarily wrong in how you feel. Just more that some of the facts were not straight.....and no i do not believe in paragraphs.

 – About 3 months ago.

Charter Communications

Madison, WI, USA

I was behind on my bill, today they shut off my service so I made the effort to pay. My service turns back on, but now suddenly out of nowhere my router doesn't work. Could they have done that? I...

I was behind on my bill, today they shut off my service so I made the effort to pay. My service turns back on, but now suddenly out of nowhere my router doesn't work. Could they have done that? I wouldn't put it past them :(

 – About 3 months ago.

Charter Communications

Maryville, TN, USA

forcing you to use there equipment, no personal owned modems allowed anymore and they don't carry the all in ones either. so much for choices. I need a new high speed internet provider....

forcing you to use there equipment, no personal owned modems allowed anymore and they don't carry the all in ones either. so much for choices. I need a new high speed internet provider.

 – About 3 months ago.

Charter Communications

USA

As a former Charter employee, I can say that we were never allowed to interact with our customers outside of work. If we did, we were subject to being fired. Now, that I'm no longer with the...

As a former Charter employee, I can say that we were never allowed to interact with our customers outside of work. If we did, we were subject to being fired. Now, that I'm no longer with the company, I can talk as much as I want. So...where do I start?

Oh I know!!! Most of you are retards. Most of you rant about your pricing. Guess what? If you read your bill, it will stat the price hikes at least a month in advance. Yes, the price DOES go up! No. A price will not stay locked in forever. Anyone guillable enough to believe that, should never be allowed to have sex and reproduce. The world has enough retards, why add another? Yes, the price does go up, and yes...we all know your income may not go up. Guess what? That's apart of inflation. You're talking about a good that is not a necessity.

To those complaining about random charges. You sign off on everything that is done by a tech. Don't try and claim you didn't know. Read what you sign. Yes, some of the techs are field techs and are shady as hell. Some won't tell you that the visit should be free, because if it's free, they don't get paid. So, ask if you're getting charged before they go, get their tech id and in writing. If you don't, it's your fault. The people over the phone that you talk to and set up appointments with, can NOT tell youwith 100% certainty, that you won't be charged.

Anytime services are out, you will only be given a credit for those days you are without service. Keep in mind, you must call in each day. So...if you're a new customer and you have $29.99 and one box at $6.99...it will be $36.98 divided by 30 days of service...to get the per day charge. If you make an unreasonable request, they will only laugh at you and talk about you after the call. I know I have for plain stupidity.

If you call in looking for a new price, you better have a good attitude. I know agents, including myself stopped trying to help customers because of their attitude. That's right! I've seen ways to cut customers bills by $70 per month and decided not to offer it to them because of their bad attitude. Show people respect. While you may be the customer, the person helping you has the power.

One of the last things I'd like to say is, PAY YOUR BILL. Don't call in asking for an extension because your services have been disconnected. It's your fault.

Lastly, I do agree. Charter does suck. I worked there for a while and hated it. They have double standards for employees compared to supervisors. 98% of the supervisors are useless. The services are not what they are claimed to be. They bash other companies when they have the same problems. I was ripped off by Charter, so don't feel bad.

 – About 3 months ago.

Charter Communications

Clarksville, TN, USA

If you get there service, they will cut the cable to whatever you had, then if you complain they will come back and repair the cable they cut, then charge you 45$ without telling you it would be a...

If you get there service, they will cut the cable to whatever you had, then if you complain they will come back and repair the cable they cut, then charge you 45$ without telling you it would be a charge for working on non charter equipment, and they will tell you over and over it's just charters policy and they can't do anything about that.

 – About 3 months ago.

Charter Communications

Dexter, MI, USA

GOD FUCKING DAMMIT UUUUUGH...

GOD FUCKING DAMMIT UUUUUGH

 – About 3 months ago.

Charter Communications

Dexter, MI, USA

Hulu and Netflix don't give you CNN, FOX, or any other news programming out there. Cable/satellite is a must for anybody who wants to watch any sort of live news channel....

Hulu and Netflix don't give you CNN, FOX, or any other news programming out there. Cable/satellite is a must for anybody who wants to watch any sort of live news channel.

 – About 3 months ago.

Charter Communications

Great Falls, MT, USA

They changed over the phone system last week, and my new message indicator quit working. So I call, and as expected they tell me it must be a problem with my phone. REALLY????? It worked fine for...

They changed over the phone system last week, and my new message indicator quit working. So I call, and as expected they tell me it must be a problem with my phone. REALLY????? It worked fine for eight years, but on the day of the upgrade it no longer does. HUM..... Then the lady hangs up on me...... So I call back to speak to someone else, and by the way, I am asked to enter my phone number three times........ ARGH. So the supervisor tells me he will investigate, and call me back on Monday. So here we are, wednesday morning, and nobody calls, and the light still does not work. I guess it's time to call for a third time, to likely hear yet again, that something is wrong with my phone. The golden age of cable is over, and they may do well to realize that when I cancel service I will not be back. I sure miss the days when our company was the family run Bresnan, which provided a very high quality service. ATTENTION CHARTER!!!!!!!!!!!! YOU SUCK!!!!!!!!!!!!!!!!!!

 – About 3 months ago.

Charter Communications

Butte, MT, USA

I can't believe I gave them the benefit of the doubt with the "switching over period" being the reason my internet is just constantly floundering suddenly at the end of this month after...

I can't believe I gave them the benefit of the doubt with the "switching over period" being the reason my internet is just constantly floundering suddenly at the end of this month after their notification letter came. I really don't appreciate having to reset my router and modem in different combinations every day when my service decides to take a nose-dive or reset randomly (assuming those methods work). Boasting doubled download speeds when it took me an hour to receive one single jpeg image, nevermind holding a skype call. What an utter joke. Seeing that there is a whole website dedicated to the slandering of this company really seals the deal, but I'm happy to know I'm not the only one wondering what the hell happened.

 – About 3 months ago.

Charter Communications

Kingsport, TN, USA

I have paid my bill on time for the past 3 months. Three different ways. Every single time my payment has been rejected and my services cut off. I have been charged over $100 for "rejected...

I have paid my bill on time for the past 3 months. Three different ways. Every single time my payment has been rejected and my services cut off. I have been charged over $100 for "rejected eft" even though they will not give me a reason why it was rejected. I have paid well over the balance I owe yet I am still in the negative according to them. Stay. Away.

 – About 3 months ago.

Charter Communications

Los Angeles, CA, USA

The picture and sound are breaking up more frequently since this change-over to all digital - suppose to be better picture and sound quality??? What a xxxx-ing joke!!! It's getting to the point...

The picture and sound are breaking up more frequently since this change-over to all digital - suppose to be better picture and sound quality??? What a xxxx-ing joke!!! It's getting to the point it's not watchable - trying to get them to come out and look at the problem is a waste of time. You have to go thru all these layers of nonsense to get to a live person, and then you can only hope the live person you get understands American English...

But they are sure wanting to sell you those bundled packages - I get calls from them wanting to sell me services several times a week. I ripped one caller a new xxx-hole, and told him your cable service sucks, and yet you want me to consider buying additional services??? ~LAUGHING~

Charter has got too big for it's pants, and needs to be taken down several notches!!!

 – About 3 months ago.

2017... ...reasons (and growing) why Charter Communications sucks...
Charter Communications 1.0 2017