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Charter® Communications Sucks!

@WeHateCharter
Frustrated with Charter® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 3,663 people in a public venting!
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Founded
1993
Address
400 Atlantic Street, Stamford CT 06901
President and Chief Executive Officer
Thomas M. Rutledge
Total Compensation (2015)
$16.4m (SEC DEF 14A Filing)

 – About 23 hours ago.

CUSTOMER SERVICE IS NON-EXISTENT. ROBO OPERATOR, & HOW ON EARTH CAN YOU ACCESS ONLINE TECH SUPPORT WHEN YOUR INTERNET IS DOWN???!!! I HATE CHARTER....

CUSTOMER SERVICE IS NON-EXISTENT. ROBO OPERATOR, & HOW ON EARTH CAN YOU ACCESS ONLINE TECH SUPPORT WHEN YOUR INTERNET IS DOWN???!!! I HATE CHARTER.

 – About 1 Day ago.

Can't get below 100 ping in CS:GO...

Can't get below 100 ping in CS:GO

 – About 2 days ago.

FUCKING STUPID 30 DOWN 2 UP AND 160 PING IN CSGO...

FUCKING STUPID 30 DOWN 2 UP AND 160 PING IN CSGO

 – About 2 days ago.

Schittyyyy customer service...

Schittyyyy customer service

 – About 2 days ago.

Cable TV out in San Luis Obispo. We went through this 2 months ago and they came out and replaced all the connections and both boxes. Did not help much, we lose sound all the time for 5 to 10...

Cable TV out in San Luis Obispo. We went through this 2 months ago and they came out and replaced all the connections and both boxes. Did not help much, we lose sound all the time for 5 to 10 seconds.
Now cable out completely, I rebooted the system twice.
Charter, you have big reliability problems, to say the least.

 – About 2 days ago.

Charter abdolutely sucks !
We just switched and the tv streaming is aweful .
There are long periods of silence and the image freezes . I had dish and direct tv and I can say that they were...

Charter abdolutely sucks !
We just switched and the tv streaming is aweful .
There are long periods of silence and the image freezes . I had dish and direct tv and I can say that they were amazing compared to Charter .
I want to cancel . Their internet is also sooooo slow . They are the worst company .

 – About 3 days ago.

AUDIO ISSUES, AGAIN! ONE WORD AND THEN 20 SECONDS OF SILENCE. Seems to be happening every night from 10 PM ET until the sun comes up....

AUDIO ISSUES, AGAIN! ONE WORD AND THEN 20 SECONDS OF SILENCE. Seems to be happening every night from 10 PM ET until the sun comes up.

 – About 3 days ago.

I have Charter Communications for Internet, but they call daily and hang up or tell me I need cable. Nobody needs their cable. Nothing to watch. They continue to harass me with these stupid calls. ...

I have Charter Communications for Internet, but they call daily and hang up or tell me I need cable. Nobody needs their cable. Nothing to watch. They continue to harass me with these stupid calls. I am old and poor and hate cable. Once they have your phone number they are absolutely horrible. No one can stop them. GET DISH OR AN ANTENNA. DON'T GIVE THEM YOUR PHONE NUMBER. YOU'LL BE SORRY IF YOU DON' T DO AS THEY SAY!n

 – About 3 days ago.

My television programming often has severe audio issues. Like right now: I hear a few words and then, there's 15-20 seconds of silence, another couple of words and silence again. Meanwhile,...

My television programming often has severe audio issues. Like right now: I hear a few words and then, there's 15-20 seconds of silence, another couple of words and silence again. Meanwhile, part of the video breaks up into pixels ... and if a complaint is called in, they'll do a "re-set" of the receiver which never, ever works. It simply doesn't get fixed, ever.

 – About 3 days ago.

HOW DOES CHARTER STAY IN BUSINESS?!?

Charter email is the worst webmail on the whole planet! Nothing about the new format works well. NOTHING! It's slow, it's unresponsive...

HOW DOES CHARTER STAY IN BUSINESS?!?

Charter email is the worst webmail on the whole planet! Nothing about the new format works well. NOTHING! It's slow, it's unresponsive (just like Charter customer service). You make changes to settings - but nothing changes. They have a feedback triangle in the bottom left of the email screen, and even that doesn't work well. HOPELESS! We've dropped Charter completely.

 – About 4 days ago.

Omg charter IS THE WORST!!! Easthampton, MA. Check out BrooklynFiber for a lovely (if cost prohibitive) anecdote. It's so soothing. Let's make Charter irrelevant!!! ...

Omg charter IS THE WORST!!! Easthampton, MA. Check out BrooklynFiber for a lovely (if cost prohibitive) anecdote. It's so soothing. Let's make Charter irrelevant!!!

 – About 4 days ago.

Carson City NV. I have been fighting with Charter since they supposedly upgraded everyone to 60 megs. So over 2 years now I have been told by customer service that I should be getting the advertised...

Carson City NV. I have been fighting with Charter since they supposedly upgraded everyone to 60 megs. So over 2 years now I have been told by customer service that I should be getting the advertised speed. So they transfer me over to a technician who can help me but they are all full of shit. I know what I am doing and there is nothing wrong on my end. I am now and have been stuck with the 30 megs, and with wireless you only get half that.

So, I cannot run more then 2 ps4's in my house at the same time. any more then that and someone will get kicked off. Forget trying to stream video "amazon fire TV" and play games in the other room.

The local Charter office has finally told me that they have the infrastructure all wired in but corporate has not made the decision to "flip the switch" in order to give us essentially what we are paying for. Now the thing that really pisses me off is that there are a few hot spots in my area that are getting the 60 megs. OK not a big deal, but I just recently had a friend move to Carson City and only a mile or two away in a shitty neighborhood and he is now getting the 60 megs. WTF!!!!! Funny they offer the 100 megs at my house but want to charge me 250$ to install the lines but it is available. maybe they should just do their job and uphold their end of the contract.

Fucken thieves the whole lot of them.






 – About 4 days ago.

Please bring Comcast to my town. I am not familiar with the process to make that happen, but how hard could it be?...

Please bring Comcast to my town. I am not familiar with the process to make that happen, but how hard could it be?

 – About 5 days ago.

Oh, and if the guy saying he works for charter is not trolling: News flash dipshit- my intelligence has nothing to do with my connection quality. I could be a vegetable or I could be Einstein- My...

Oh, and if the guy saying he works for charter is not trolling: News flash dipshit- my intelligence has nothing to do with my connection quality. I could be a vegetable or I could be Einstein- My connection would still drop because, oh shockers, you guys are too inept to handle the last mile!

 – About 5 days ago.

It says a ton about you Sharter, when even goddamn CONCAST is superior. Holy fucking shit, the amount of people on here who would prefer CONCAST! That's a sad day indeed, Sharter.

It says a ton about you Sharter, when even goddamn CONCAST is superior. Holy fucking shit, the amount of people on here who would prefer CONCAST! That's a sad day indeed, Sharter.

BTW, I don't show up as from my area because I have to use a VPN in order to get speeds faster than DIAL UP. FUCKING DIAL UP. Anyone else remember that shit? I have a neighbor who literally uses DIAL UP, because it's cheaper and just as good. Yet charter wastes money advertising to people who are already with charter. I swear, I never see an ad for another cable company. Always Charter or dish. YOU HAVE A FUCKING STRANGLEHOLD- YOU CAN STOP ADVERTISING, YOU SHITS! Maybe upgrade your goddamn infrastructure so that fucking NORTH KOREA doesn't have better internet than the USA! Too bad NK sucks in every other aspect. BUT THEY'VE GOT INTERNET FUCKING NAILED.

 – About 5 days ago.

Internet dropped again. 4 interruptions from a 2GB download.

Charter, you call yourself an internet service PROVIDER? Think again, sunshine. Think again. ...

Internet dropped again. 4 interruptions from a 2GB download.

Charter, you call yourself an internet service PROVIDER? Think again, sunshine. Think again.

 – About 5 days ago.

Internet has gone out 3 times in ten minutes! I assume because the internet connection is actually in use. I promise you that Charter is running the biggest fucking scam. Comcast, sign me up!

Internet has gone out 3 times in ten minutes! I assume because the internet connection is actually in use. I promise you that Charter is running the biggest fucking scam. Comcast, sign me up!

"Heh.... I bet if we charge them for internet, and disconnect it every time they use it, we can get paid for doing nothing! 'oh it's your router'.. Heh... hehehe.... 'Unplug your modem', that's a good one. OOoh Ooh! 'Restart your computer'. They'll never use a significant amount of bandwidth but we'll charge them for it."

What a fucking joke. Can someone tell me how to run my own wire to the internet backbone?

 – About 5 days ago.

Why is it that charter is one of the largest companies out there but their set top boxes suck? I used a comcast whole house dvr system the other day and it was amazing next to the charter garbage....

Why is it that charter is one of the largest companies out there but their set top boxes suck? I used a comcast whole house dvr system the other day and it was amazing next to the charter garbage. Plus their boxes are HUGE vs the comcast ones. What a monopoly.

 – About 5 days ago.

Charter Internet outages daily in Glendale CA, this company and their Internet service are garbage. ...

Charter Internet outages daily in Glendale CA, this company and their Internet service are garbage.

 – About 1 Week ago.

I'm watching the Blues Blackhawks hockey game and I'm not kidding, it's the only channel that does not work today! Suck it Charter!...

I'm watching the Blues Blackhawks hockey game and I'm not kidding, it's the only channel that does not work today! Suck it Charter!

 – About 1 Week ago.

Why aren't they offering the free HBO this weekend?...

Why aren't they offering the free HBO this weekend?

 – About 1 Week ago.

How the hell does this company stay in business, truly terrible. Have to use them at work and it goes down all the time. Constantly calling and having techs out to no avail. Affects the internet,...

How the hell does this company stay in business, truly terrible. Have to use them at work and it goes down all the time. Constantly calling and having techs out to no avail. Affects the internet, credit card machine and time clock. What a joke.

 – About 1 Week ago.

3 days of less than 2mbps download speed. It's supposed to be at least 30. Why don't they use email? I don't wanna sit there talking to a mindless zombie on a phone. They'll blame me...

3 days of less than 2mbps download speed. It's supposed to be at least 30. Why don't they use email? I don't wanna sit there talking to a mindless zombie on a phone. They'll blame me instead of fixing the problem on their end.

 – About 2 weeks ago.

I hate that they make you have all the channels you dont get in the guide. No way to hide those channels you dont get. We recently went to the office and dropped services to the basic... $160!!!! F...

I hate that they make you have all the channels you dont get in the guide. No way to hide those channels you dont get. We recently went to the office and dropped services to the basic... $160!!!! F Charter!

 – About 2 weeks ago.

Sent an email to Dan DeKalb (dan.dekalb@chartercom.com), Vice President of Customer Care detailing at least 12 issues, some major that I have experienced over the past 8 yrs. Received an email back...

Sent an email to Dan DeKalb (dan.dekalb@chartercom.com), Vice President of Customer Care detailing at least 12 issues, some major that I have experienced over the past 8 yrs. Received an email back from the director of corporate escalations asking me to call her to discuss my issues. Spoke to her today. Just like every other person at Charter, she was more concerned about viewing my account and taking notes to pass along to others than she was discussing my concerns. She spent the entire time trying to apologize (apologies don't fix or change anything!) and spewing corporate double speak. She would not discuss specific incidents and said they were committed to improving the customer experience. I almost fell off my chair laughing. She finally faked a need to get off the phone and hung up on me.

CHARTER SUCKS!!!!!!!!

 – About 2 weeks ago.

trying to get the stream tv service but not offered in Nashville, TN? WTF? This sucks...

trying to get the stream tv service but not offered in Nashville, TN? WTF? This sucks

 – About 2 weeks ago.

literally the worst fucking company of all time there has not been a SINGLE FUCKING DAY where the connection has been stable. suck my fucking cock u fucking retards there is a reason i pay 60 fucking...

literally the worst fucking company of all time there has not been a SINGLE FUCKING DAY where the connection has been stable. suck my fucking cock u fucking retards there is a reason i pay 60 fucking dollars a month and its not so u can take a steamy shit on my chest. i bet every fucking employee has to memorize the fucking nazi code because thats what this shitty fucking company is. FUCK

 – About 2 weeks ago.

Charter refused to honor original deal. $29.99 1 year $44.99 after. Instead billed at $59.99. #ThomasRutledge lining his pockets....

Charter refused to honor original deal. $29.99 1 year $44.99 after. Instead billed at $59.99. #ThomasRutledge lining his pockets.

 – About 2 weeks ago.

I'm going to end my life because of Charter® Communications!...

I'm going to end my life because of Charter® Communications!

 – About 2 weeks ago.

Constantly freezes and tiling all the time now the DVR won't record won't pause won't rewind customer service sucks worst service I've ever had going back to DirecTV...

Constantly freezes and tiling all the time now the DVR won't record won't pause won't rewind customer service sucks worst service I've ever had going back to DirecTV

 – About 2 weeks ago.

I had charter early 2000 in rancho cucamonga then i move get fios, come back in 2013 get directv for two years, then I crumbled relapsed f#/^ed up, and got charter for the dodgers, it was the same...

I had charter early 2000 in rancho cucamonga then i move get fios, come back in 2013 get directv for two years, then I crumbled relapsed f#/^ed up, and got charter for the dodgers, it was the same 1000 pound box with the same shi^^y guide the search sucks the dvr is out of date they just are bad. Then I cancel but I was told by charter please stay world box will be available in 6 months, 1 year later, still waiting?

 – About 2 weeks ago.

December 31, 2012. Cable goes out. My dad called charter, they said they wouldn't fix it for TWO WEEKS. That's when we decided to get a Dish. Happy freaking new year to me in 2013!...

December 31, 2012. Cable goes out. My dad called charter, they said they wouldn't fix it for TWO WEEKS. That's when we decided to get a Dish. Happy freaking new year to me in 2013!

 – About 2 weeks ago.

Whoever came up with the automated menu that Charter uses should seriously get Ebola. And whoever is in charge of such an incompetent company with a simply offensive customer experience should be too...

Whoever came up with the automated menu that Charter uses should seriously get Ebola. And whoever is in charge of such an incompetent company with a simply offensive customer experience should be too embarrassed to show their face in public. They dare have commercials making fun of satellite TV? Even two dixie cups with a string would be better that having to deal with the zombies who work for Charter. The services suck, the service sucks, and there are several diseases I'd rather get than have to deal with these jackasses ever again.

 – About 2 weeks ago.

SUCKIEST COMPANY EVER! Around May 10th if I want to continue to watch the TCM channel under my spectrum tv I will have to pay $12 dollars more! This station has been included in practically every...

SUCKIEST COMPANY EVER! Around May 10th if I want to continue to watch the TCM channel under my spectrum tv I will have to pay $12 dollars more! This station has been included in practically every cable channel lineup since the dawn of cable! But the assholes that Charter are they state "we discovered TV networks being authorized incorrectly" What does that even mean? This change is not affecting my friends channel lineup who lives a few miles away in a nearby town. I called the CSR number several times and of course got a different answer each time.I already don't watch 90% of the channels and now they are taking my favorite one away and putting it into a higher tier. Also the fact that you cannot dvr 2 programs and watch live tv is just insane in the 21st century. Our so called high speed internet also goes out on a regular basis. I really need to find a more affordable route to good tv and internet services along with company who gives a damn about their customers!

 – About 2 weeks ago.

Everyone here needs to report these issues. FCC, BBB, Attorney General.... If the merger for TWC and Brighthouse goes through we're all screwed. If you live in America we need to speak up and make...

Everyone here needs to report these issues. FCC, BBB, Attorney General.... If the merger for TWC and Brighthouse goes through we're all screwed. If you live in America we need to speak up and make it known that our problems aren't getting any better. My issues is, you call in and the automated system runs you through god knows what. If you ask for repair you get billing saying you need to make a payment. When you already have a pending payment. You whats worse those employees that have that annoying greeting. Look just answer my question and no don't ask me to take the freaking survey. Oh, one agent verifies your account then dumps you in a department that asks the same freaking questions. I understand my payments are behind but never been interrupted. Does anyone else get 10 calls a day about your payment after you already posted it? I believe this is a violation called harassment? Whatever I'm done, nite!

 – About 3 weeks ago.

My son says the internet kicks out at the same time every night.

I find it kicks out for a few minutes at a time all throughout the day.

Also, the screen briefly flickers to...

My son says the internet kicks out at the same time every night.

I find it kicks out for a few minutes at a time all throughout the day.

Also, the screen briefly flickers to blank black screen multiple times during every show.

WORST COMPANY EVER!!!

 – About 3 weeks ago.

OK I have finally decided to say goodbye to charter and you can too. I have purchased the Original JellyBean TV Streaming Media Player from Amazon link...

OK I have finally decided to say goodbye to charter and you can too. I have purchased the Original JellyBean TV Streaming Media Player from Amazon link here--->>>http://www.amazon.com/Original-JellyBean-Streaming-Media-Player/dp/B01D0FLDH0

Here's the thing I will have paid for this box in roughly two cable payments, my buddy let me borrow his for about 4 days and I have to say I am hooked. A couple of downsides -No local Channels, No recording. Thos are the two biggies.

But the pros far outweigh the cons-
Live Sports from across the globe
Free PPV's
Movies that are currently in the theatres
Android games on your tv
Facebook
Twitter
Skype
Music

OK Rant over oh yeah Charter Sucks!!

 – About 3 weeks ago.

I always have the internet issue. So far, i called them 20 times in 6 months. Whenever i call, they ask me to unplug modem and router. After troubleshooting they keep blaming my Router. Because of...

I always have the internet issue. So far, i called them 20 times in 6 months. Whenever i call, they ask me to unplug modem and router. After troubleshooting they keep blaming my Router. Because of them, I changed the router 3 times. Still no luck. They ask me to use their router so that it works well. And i have to pay 10$ roughly for their router even spending so much on router already. I don't know what to do or say! arguing or hanging up the phone doesn't help. Some, customer associates are so rude as well. They yell or blame me several times for the router.

Moreover, they charged me twice for the installation. The tech. said there wont be charges when he arrived. which I confirmed before getting the work done .When i spoke to the Manager, she said to confirm with the tech and waive the charges but that never happened. They over-charged me twice for the installation, where their internet signals were having issue and internet was not working.

So, far i don't have any issue with Cable. But all my 3 TV remote doesn't work on various occasions. They asked me to change the remote from the office. I have no time to waste!!!

I am really so upset with this company. Not sure, who can resolve this issue forever. I miss COMCAST :(

 – About 3 weeks ago.

Trying to make me pay 2 months worth for only owing 1 month. Now I don't have anyway to get internet....

Trying to make me pay 2 months worth for only owing 1 month. Now I don't have anyway to get internet.

 – About 3 weeks ago.

Charter is absolutely garbage. And that wouldn't be so bad... if it weren't for the fact that they have a total monopoly over the industry. Just about everywhere, they're the ONLY choice...

Charter is absolutely garbage. And that wouldn't be so bad... if it weren't for the fact that they have a total monopoly over the industry. Just about everywhere, they're the ONLY choice for high speed internet, which means paying RIDICULOUS prices on the shittiest service known to man. Outages are about as common as full moons, and if there isn't an outage, the internet may just simply stop working for you for no reason, or slow down to the speed of dial up. Their customer service is awful, their website is awful, their prices are awful, and their service is awful. The only thing good about it is when it DOES work, it's actually high speed, which you would fucking hope because that's more than what you pay for. If you don't need high speed internet or you have ANY kind of choice for high speed internet other than charter, TAKE IT. Even if you pay even MORE for fiber optic, it would be absolutely 150% worth it. MUCH better service, MUCHHHH better speed (fiber is the fastest form of internet) and you're getting SO MUCH better bang for your buck, because Charter abuses its monopolistic control of the high speed internet industry to overcharge for a truly shitty service.

Bottom line, TL;DR: If you have a choice, DO NOT UNDER ANY CIRCUMSTANCES GET CHARTER INTERNET.

 – About 3 weeks ago.

they suck...

they suck

 – About 4 weeks ago.

CHARTER is the worst thing that has ever happened there internet crashes constantly - Donnie ps fix you junk charter ...

CHARTER is the worst thing that has ever happened there internet crashes constantly - Donnie ps fix you junk charter

 – About 4 weeks ago.

Charter sucks. Their customer service department needs to be trained on giving a consistent story and their system needs to be fixed to actually service the customer....

Charter sucks. Their customer service department needs to be trained on giving a consistent story and their system needs to be fixed to actually service the customer.

 – About 4 weeks ago.

Charter's website is a piece of shit. The userface is clunky and there are a lot of crashes, making it harder for me to pay for their already overpriced internet service. It's like, what? You...

Charter's website is a piece of shit. The userface is clunky and there are a lot of crashes, making it harder for me to pay for their already overpriced internet service. It's like, what? You don't want my money that you've decided to jack the bill up with? You're a bunch of fucking morons, Charter.

 – About 4 weeks ago.

IRYTI

Charter suck you in with their FIRST year package pricing and then stick it to you in the second year with a substantial increase! When you are on social security, this makes things...

IRYTI

Charter suck you in with their FIRST year package pricing and then stick it to you in the second year with a substantial increase! When you are on social security, this makes things a little tough.

 – About 4 weeks ago.

Several years ago I left charter because a tech physically saluted me when I threatened to report his attitude problem. (He threw my remote control on the floor becacause I called to see if he was...

Several years ago I left charter because a tech physically saluted me when I threatened to report his attitude problem. (He threw my remote control on the floor becacause I called to see if he was going to show up....10 minutes after he was supposed to be there) He stole my home phone and took it outside and then got mad that I wouldn't let him back in to give it back to me. I was a woman home alone and there was no way I was opening the door again. Long story short, I switched to satellite. Fast forward to years later, living in a different city, my husband convinces me to try charter again. They give us some "great" deal and for bundling services.... For a year then our bill goes up almost double. Isn't that what they cause the competing of doing in their commercials? When we cancel and go to satellite again, they give us some crazy runaround and accuse us of keeping their modem. I don't have your stupid modem! Leave us alone! By the way, DirectTV just brought us into the 21st century! Loving how easy it is. I didn't realize how many extra steps we were taking just to watch on demand or record a show! Charter, you suck!!

 – About 4 weeks ago.

Um? We pay for the best service charter provides and if more than one person is on the internet, it slows down to old school DSL speed. ...

Um? We pay for the best service charter provides and if more than one person is on the internet, it slows down to old school DSL speed.

 – About 4 weeks ago.

Overcharged my credit card by $800 and gave me the run-around before claiming they can't return the money because the credit card hasn't been used for the payment before. Total BS becauseI...

Overcharged my credit card by $800 and gave me the run-around before claiming they can't return the money because the credit card hasn't been used for the payment before. Total BS becauseI paid the bill with that card a few months ago and have the statements to prove it. Told me I have dispute it with the bank to try to get the charge withdrawn. I can't wait to get rid of them as soon as I get my money back.

 – About 4 weeks ago.

Internet drops every five minutes. Lost all work, good bye charter.
Idiots came when I was not home with locked gate and buried cable through
garden area. Jerks...

Internet drops every five minutes. Lost all work, good bye charter.
Idiots came when I was not home with locked gate and buried cable through
garden area. Jerks

 – About 1 Month ago.

Jackson ,WY
I am fed up with this terrible company. You know you suck as a business when there is a website with your company name followed by sucks. Bill keeps getting higher and higher...

Jackson ,WY
I am fed up with this terrible company. You know you suck as a business when there is a website with your company name followed by sucks. Bill keeps getting higher and higher channels always cut out and what's worse is we're forced into it because they have a monopoly on the area! I don't understand why their able to get away with this

 – About 1 Month ago.

There service at night sucks I come home after 2nd shift and nothing month or internet again ...

There service at night sucks I come home after 2nd shift and nothing month or internet again

 – About 1 Month ago.

Calling Charter is futile because they are clueless! Their answer to everything is to send out a service tech. I have had service techs tell me the people we talk to on the phone go by scripts and do...

Calling Charter is futile because they are clueless! Their answer to everything is to send out a service tech. I have had service techs tell me the people we talk to on the phone go by scripts and do not know what they are talking about. I was told tonight that what I have been experiencing for over 2 weeks could not be happening. Well, it is! I keep losing my internet connection and On Demand cable services at the same time. To get them back, I have to unscrew the cable in the back of my modem then reconnect it. This is usually twice or more daily. As soon as I do that, both my On Demand services and Internet connection return. I had 3 Charter idiots all tell me that could not be happening. Yet, it is happening. I see a light start to flash on my DVR and that is when both my internet connection is lost and my On Demand gives me a 417 Error Code. Yet, I was told that was not possible as if I do not know what is going on in my own home. I cannot believe I am paying nearly $165.00 a month for this type of horrible service. Nothing makes me more angry than dealing with Charter. Their customer service is the worst!

 – About 1 Month ago.

They have no concept of tight budgets. I called in the other week and asked how they can help me lower the monthly bill. She actually suggested to cancel services. They are higher priced than Time...

They have no concept of tight budgets. I called in the other week and asked how they can help me lower the monthly bill. She actually suggested to cancel services. They are higher priced than Time Warner (I have TWC but manage my parents Charter). If Charter is approved to buyout TWC, I will find an alternative. Charter does not even have the features that the other guys do when it comes to technology so why the higher pricing?

 – About 1 Month ago.

Yes, they don't care about you! You are just a revenue stream. Don't just bitch about it, form a class action law suit, there are enough people here to do it. That and some hungry law firm...

Yes, they don't care about you! You are just a revenue stream. Don't just bitch about it, form a class action law suit, there are enough people here to do it. That and some hungry law firm that sees deep pockets, will probably work on contingency... That will make them take notice.

 – About 1 Month ago.

2 phone calls re: my bill
1 email re: my bill
1 postal bill re: my bill

service still connected

I only need to be told once the amount.

...

2 phone calls re: my bill
1 email re: my bill
1 postal bill re: my bill

service still connected

I only need to be told once the amount.

 – About 1 Month ago.

Charter sucks. I can't stay on the internet nor my on demand has quit. Known line issue for years. I know because I worked there...

Charter sucks. I can't stay on the internet nor my on demand has quit. Known line issue for years. I know because I worked there

 – About 1 Month ago.

It's March 27, 2016. Charter Free On Demand hasn't updated their programs for over a week now. No one at Charter seems to know why. This has occurred before but never this long. We have...

It's March 27, 2016. Charter Free On Demand hasn't updated their programs for over a week now. No one at Charter seems to know why. This has occurred before but never this long. We have had so many problems with Charter, their equipment, their people, etc. If there was another option we would cancel our service with them immediately!!! It's a horrible company!!!

 – About 1 Month ago.

Oh look, a modem that doesn't release DHCP's to wifi routers, I wonder why that is? And a tech support that refuses to give you static IP address info to bypass their money grubbing bullshit....

Oh look, a modem that doesn't release DHCP's to wifi routers, I wonder why that is? And a tech support that refuses to give you static IP address info to bypass their money grubbing bullshit. My only choice is be held hostage to use my wifi? Fuck charter, worst fucking company ever. I thought I had it bad when I had time warner cable, no, charter is by far much worst.

 – About 1 Month ago.

Charter Sucks!!! They have no respect for their customers. They believe everyone who calls them is guilty until proven innocent. They believe their policies are more important than their customers,...

Charter Sucks!!! They have no respect for their customers. They believe everyone who calls them is guilty until proven innocent. They believe their policies are more important than their customers, even ones who have been loyal for over 20 yrs. They also suck because they refuse to carry channels that customers want. I have tried for 3 years to get them to carry BeIN Sports so I could watch the US Mens National Soccer team away games. But will they? Of course not. and they blame it all on BeIN Sports!!!

Charter sucks!!!!

 – About 1 Month ago.

Charter,

I worked so hard this week. Each day felt like an eternity, but I plowed forward-- one foot after the another. Each time that I nearly gave in, I reminded myself of the...

Charter,

I worked so hard this week. Each day felt like an eternity, but I plowed forward-- one foot after the another. Each time that I nearly gave in, I reminded myself of the guilt-free tv binge I was going to reward myself with once I reached my goal. Onward I went knowing I was just that much closer to Season Two of Daredevil.

Oh I fucking hate you Charter. I want to... No! I deserve to be staring mindlessly at my tv as Daredevil beats the shit out of bad guys. But no. Instead here I am writing this goddamned letter. And now, Charter, I want to beat the shit out of you. I want to punch you in the fucking throat. Then I want to grab the back of your head and drive your face into my knee Muy Thai style. After you fall limp on the ground. I dare you to get back up. I NEED you to get back up. You have a debt to pay. And this is going to take a while.

Die Charter you evil fucking piece of shit corporation. Suck on my shit.

Thoughtfully,
Average Charter Customer

 – About 1 Month ago.

We're with Charter in Connecticut. Boy, they've got colossal gall to run ads on TV attacking other companies' service!!! Their incompetence and complete indifference to solving problems...

We're with Charter in Connecticut. Boy, they've got colossal gall to run ads on TV attacking other companies' service!!! Their incompetence and complete indifference to solving problems is beyond all bounds!!! Three weeks ago new neighbors moved in at the same address, and all hell broke loose -- I guess they aren't capable of dealing with more than one customer at the same address. First they disconnected everything of ours. A week later service was restored, and then we lost the cable & internet. That was restored, and then we lost our telephone. It's been two weeks since then and it still hasn't been restored. A worker came last Wednesday to fix it, and told us service would be restored in 48 hours. 8 days later still nothing. We've gone in person to the Charter office, called repeatedly to customer service, and even spoken to two different people at corporate HQ. Nobody cares, nobody wants to lift a finger to do anything. We didn't even receive an apology -- I got the impression that this situation is so common at Charter that they're accustomed to it happening. Basically everyone said the same thing -- you'll get your service back when you get it back, and nothing can be done to speed it up. And no apology. They just don't give a damn, even at corporate HQ. I can't urge potential customers strongly enough to stay away from Charter. In 64 years of life I've never encountered worse customer service!!!!! Everybody in that department from top to bottom should be fired

 – About 1 Month ago.

Must be great service in TN...their commercials for MT have 'testimonials' from all their southern customers...maybe they should ask someone local for a testimonial...probably can't find...

Must be great service in TN...their commercials for MT have 'testimonials' from all their southern customers...maybe they should ask someone local for a testimonial...probably can't find anyone.

 – About 1 Month ago.

STOP FUCKING CALLING ME TRICKING ME INTO BULLSHIT SURVEYS AND ASKING ME IF I WANT TO SAVE MONEY BY SWITCHING TO YOUR FUCKING BUNDLE NO I DON'T WANT TO PAY 29.99 A MONTH ONLY FOR IT TO GO TO 129.99...

STOP FUCKING CALLING ME TRICKING ME INTO BULLSHIT SURVEYS AND ASKING ME IF I WANT TO SAVE MONEY BY SWITCHING TO YOUR FUCKING BUNDLE NO I DON'T WANT TO PAY 29.99 A MONTH ONLY FOR IT TO GO TO 129.99 LATER AND STOP RAISING MY FUCKING RATE EVERY YEAR 54.99 FOR FUCKING INTERNET AFTER 3 YEARS IF ANYTHING THE LONGER I'M WITH YOU MY PRICE SHOULD GO DOWN........ NOT UP BUT OF COURSE MY OPTIONS ARE YOU OR FUCKING DSL.... SO I GUESS JUST KEEP RUBBING YOUR NIPPLES

 – About 1 Month ago.

I'm leaving Charter after 3 months. their interface is 10 years out of date. My internet speed is ok but they have blocked nearly all secondary channels from Roku (Syfy, Comedy Central, History,...

I'm leaving Charter after 3 months. their interface is 10 years out of date. My internet speed is ok but they have blocked nearly all secondary channels from Roku (Syfy, Comedy Central, History, A&E). I saved a few dollars switching to them but it has NOT been worth it. I guess it's back to AT&T Uverse

 – About 1 Month ago.

I just moved and the installer came out 3/16/16 at 4-5 pm time frame. Yesterday 3/21/16 I received my charter bill for a whole month plus installment so I called the customer service she said yes we...

I just moved and the installer came out 3/16/16 at 4-5 pm time frame. Yesterday 3/21/16 I received my charter bill for a whole month plus installment so I called the customer service she said yes we charge you a month in advance. This company truly sucks I havent had my cable five days and already a 200.00 bill. I think BBB is a better place to report this scam.

 – About 1 Month ago.

THANK GOD................my days of Charter are over with. Just made my final payment and I have no more dealings with these people. Their incompetent, rude, shitty e-mail program and service is now...

THANK GOD................my days of Charter are over with. Just made my final payment and I have no more dealings with these people. Their incompetent, rude, shitty e-mail program and service is now behind me. After 18 year of service, I'M DONE!! I will NEVER go back to these people again. I feel as I should celebrate. Drinks all a round.

 – About 1 Month ago.

I go to play me call of duty next hang I know I'm signed out ever 5 min with a error that should say hey moron get rid of chatter and switch to a real company god I hate these people when the guys...

I go to play me call of duty next hang I know I'm signed out ever 5 min with a error that should say hey moron get rid of chatter and switch to a real company god I hate these people when the guys come out I teach them how to set up a damn router pathetic company and horrible service

 – About 1 Month ago.

Athens, GA - Signed my elderly Mother up for TV, internet, and phone service with Charter in Feb. 2016. TV works ok for the most part. The problem is with the internet and phone service. Having to...

Athens, GA - Signed my elderly Mother up for TV, internet, and phone service with Charter in Feb. 2016. TV works ok for the most part. The problem is with the internet and phone service. Having to reboot the modem is turning out to be a daily problem. This is especially an issue as the phone is connected through the Cisco internet modem and is affected when the modem is not functioning properly. Power cycling the modem is the only solution I have found so far. For me this would not be too much of a burden, but for my elderly Mother it is a problem. I was thinking about switching my own internet service from AT&T Uverse as the speed/price ratio for Charter seems to be much better (AT&T 20Mbps/$60+ vs Charter 60+Mbps/$30 for internet part of the teaser combo package). But now I am hesitating because my AT&T Uverse has always been rock solid for me. Still, rebooting the Charter modem is not that big a deal for me so I may switch anyway. Decisions, decisions!

 – About 1 Month ago.

Really horrible customer service. Attempting to get any information on the services they offer is really horrible. Customer service representative told me that they were unable to talk about the...

Really horrible customer service. Attempting to get any information on the services they offer is really horrible. Customer service representative told me that they were unable to talk about the products they offer. Holy bejezus. You can't provide any information on the products you offer??? Wow. I'm glad I don't have charter as my cable provider. It seems like they don't want business. Think I'll go with another provider that can actually provide information about the services they offer.

 – About 1 Month ago.

Charters internet is fine, you should try power cycling your equipment every once in a blue moon. One thing that charter messed up was the crappy website for emails. Every time I call in there is a...

Charters internet is fine, you should try power cycling your equipment every once in a blue moon. One thing that charter messed up was the crappy website for emails. Every time I call in there is a known issue with something. Not able to send emails from safari. The website timing you out its been a known issue for 8 months whoever was responsible for the email program should be shot. Charter email is terrible but I suppose I am the one to blame. I changed my email I use to a gmail account and started forwarding all my emails to that email, and it is the best thing I have done.

 – About 1 Month ago.

Awesome that Charter advertises on the I hate charter site!...

Awesome that Charter advertises on the I hate charter site!

 – About 2 months ago.

Charter Sucks! The internet is crappy they increase your bill without any notifications and they monopolize areas and force you to use them. If you have ANY other options in your area go with that...

Charter Sucks! The internet is crappy they increase your bill without any notifications and they monopolize areas and force you to use them. If you have ANY other options in your area go with that option because no one sucks as much as Charter.

 – About 2 months ago.

They want me to pay for their spectrum silver to be able to watch TruTV. When I call to ask, I find out that this is only true is some markets, so I guess I live in the Fuck-you land for charter. ...

They want me to pay for their spectrum silver to be able to watch TruTV. When I call to ask, I find out that this is only true is some markets, so I guess I live in the Fuck-you land for charter. Only place I know where this channel is not part of basic fucking cable TV, YOU fucking SUCK charter

 – About 2 months ago.

They want me to pay for their spectrum silver to be able to watch TruTV. When I call to ask, I find out that this is only true is some markets, so I guess I live in the Fuck-you land for charter. ...

They want me to pay for their spectrum silver to be able to watch TruTV. When I call to ask, I find out that this is only true is some markets, so I guess I live in the Fuck-you land for charter. Only place I know where this channel is not part of basic fucking cable TV, YOU fucking SUCK charter

 – About 2 months ago.

Hey! You, yes- you!! Do you want shit tier internet that gets throttled unless you use a VPN? Do you want your internet to drop during important skype calls? Does never knowing how long the internet...

Hey! You, yes- you!! Do you want shit tier internet that gets throttled unless you use a VPN? Do you want your internet to drop during important skype calls? Does never knowing how long the internet will be up interest you? What about being advertised to about the services you know to be shit on TV. That's right, even if your TV isn't skipping around you are subjected to listening to these grandiose claims of the same service you're tired of. Well if you like any of what I've just said...

CHARTER COMMUNICATIONS IS FOR YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!

FUCK YOU CHARTER!!!!


As soon as I can I'm moving to an area which will have a different provider. Hopefully that one will not be anything like this one.

 – About 2 months ago.

Charter Spectrum is a price gouging organization of the first magnitude.
I live in Jackson Hole Wyoming and the tv service sucks. At times the
picture is great and then other times during...

Charter Spectrum is a price gouging organization of the first magnitude.
I live in Jackson Hole Wyoming and the tv service sucks. At times the
picture is great and then other times during the day it is fuzzy.

The hijacking after the first year of service is criminal. Service stays the
same, i e, crappy and the rates go through the roof.

I wonder why the FCC does not crack down on this piracy and run Charter
Spectrum out of town.

Calling to this company for information or technical is a waste of time. At one
time a tech tried to re-set my cable box remotely and killed it. I had to wait for
3 days for a tech to come to my apt and re-set the box.

I asked the company for a credit and was ignored
.

 – About 2 months ago.

Can't even watch my team CAROLINA FUCKING PLAY IN THE ACC TOURNAMENT shit keeps going out, I'm done with this fucked up company!!...

Can't even watch my team CAROLINA FUCKING PLAY IN THE ACC TOURNAMENT shit keeps going out, I'm done with this fucked up company!!

 – About 2 months ago.

Dumb fucks dont know their assholes from their earholes. Internet speeds suck, they have no clue how to configure a dual band router....

Dumb fucks dont know their assholes from their earholes. Internet speeds suck, they have no clue how to configure a dual band router.

 – About 2 months ago.

And now we're up to two outages tonight - http://metalheadny.blogspot.com/p/charter-sucks.html - there's the screenshots for the two fubars I've had since I've been home this evening...

And now we're up to two outages tonight - http://metalheadny.blogspot.com/p/charter-sucks.html - there's the screenshots for the two fubars I've had since I've been home this evening (will be putting one up each time this happens, tech support is a joke so maybe, just maybe public shaming will help... HA!)

 – About 2 months ago.

So here in Roxboro, NC, Charter is the only viable internet provider. Well, they were; now I am seriously considering the 10MBS DSL line as it will be significantly better than this shit that I am...

So here in Roxboro, NC, Charter is the only viable internet provider. Well, they were; now I am seriously considering the 10MBS DSL line as it will be significantly better than this shit that I am stuck with utilizing Charter for 'high speed internet.'

So here's the full story nice and summarized - We move here in July and cable TV and internet are installed within a few days. This gives me hope as in New York it took two weeks to get Time Warner to come out and hook us up. That was the end of the good news. We have a temporary supply line installed... that's draped across the fucking main road in our park and driven over daily. This is just temporary though as they'll be out to bury a fresh line in a few days. Three months later, this finally happens. This doesn't fix anything though as EVERY FUCKING NIGHT just before midnight, the internet doesn't quite die. It's just on its deahtbed with a ping of anywhere from 500-2500ms, downloads dropping to anywhere between .25mbs (that's DIAL UP FUCKING SPEED) and 5mbs and upload steady at about .5mbs.

This lasts for anywhere from 30 minutes to 10-15 hours if we don't call Charter and have them reset the hardware (resetting it myself doesn't always fix this issue, and yes, I know how.) And the best fucking answer I get from these god forsaken morons is "Well, I can send a technician out there Friday afternoon to look at it?" Well, as I fucking told you, this happens at midnight. You wanna send one out at midnight? No? Then shut the fuck up and FIX YOUR GOD DAMNED INFRASTRUCTURE!

Oh, and for the back-story, we're promised 60 megs down and 5 up. It's steady at about 25-30 megs down and 2-3 up - I'm ok with this. PISSED that I was flat out lied to as the fucking technician that installed our service and got us rolling said he checked the speeds and we're getting the promised 60. Bullshit. Wish I had checked before he left so I could have called him on his bullshit. Now we're capped at 15megs down and even the customer service reps I talk to tell me they've never heard of anything below 20 in our area. So what the fuck? Fuck these fucking fucked up ass fucks.

 – About 2 months ago.

I feel as though it will take an act of God for Charter to admit that the reason I have intermittent service is their fault. Something with the lines to my house or even the lines to my neighborhood....

I feel as though it will take an act of God for Charter to admit that the reason I have intermittent service is their fault. Something with the lines to my house or even the lines to my neighborhood. Unfortunately, they are the only ones I will go with. My other option if Frontier DSL and their best internet is Charter's worst - speed-wise. They are sending a line tech out in 2 days to check the lines. Mind you I have been complaining about this for 5 years now. I haven't been able to log into the web site either! I mean, ever!

 – About 2 months ago.

The cable TV goes in and out. But they never reimburse me for lost service. Then, I have trouble with the digital TV receivers and I waste my time with a robot from customer service because Charter...

The cable TV goes in and out. But they never reimburse me for lost service. Then, I have trouble with the digital TV receivers and I waste my time with a robot from customer service because Charter is too cheap to provide a real human. But, they still charge me extra for the receivers. They don't care if they waste your time with lousy service. This company is horrible.

 – About 2 months ago.

The worst fucking internet I have ever had. I miss Comcast. Fuck this company. ...

The worst fucking internet I have ever had. I miss Comcast. Fuck this company.

 – About 2 months ago.

Four of us, me amd my friends in different location in city of Auburn, Alabama has simultaneously disconnected and especially my internet was 'no internet' for 30 minutes. What the heck is...

Four of us, me amd my friends in different location in city of Auburn, Alabama has simultaneously disconnected and especially my internet was 'no internet' for 30 minutes. What the heck is wrong with Charter? We pay for just still-a-fucking-slow Internet to work but this Charter shit is slow as fuck and always get disconnected and discontinuous in Internet connection. WTF

 – About 2 months ago.

My internet seems to turn off every 15 minutes. Ever since the charter guy came out here 3 days ago it has been worse, and now I get only 5 Min of useful internet before I have to unplug my modem and...

My internet seems to turn off every 15 minutes. Ever since the charter guy came out here 3 days ago it has been worse, and now I get only 5 Min of useful internet before I have to unplug my modem and router. I'm on the phone with the lady now and she is telling me how This guy will have to come back out here and fuck around in my house for another few hours for $45. Last time he drilled a fucking 1.5inch hole in my hardwood floor to run a cable from the basement!!! It's the most obvious hole I've ever seen. Now she's telling me to talk to call belkin because she can't help me. I'm not an angry guy, nor am I a rude person, but This person brings the worst out of me.

 – About 2 months ago.

I can't stand that WITCH! " Who wants a contract?" I want to slap her!! My chest gets tight just listening to her twangy voice!!!! SHUT UP!!!!
I literally put my fingers in my ears...

I can't stand that WITCH! " Who wants a contract?" I want to slap her!! My chest gets tight just listening to her twangy voice!!!! SHUT UP!!!!
I literally put my fingers in my ears and sing just to keep myself from her that voice!!

 – About 2 months ago.

For the money I pay for charter especialy what I've seen on another cable companie (Comcast) get a lot, not stuck in ancient 5 yrs ago cable like charter is ...

For the money I pay for charter especialy what I've seen on another cable companie (Comcast) get a lot, not stuck in ancient 5 yrs ago cable like charter is

 – About 2 months ago.

I have a few long term problems with charter. The first started after I discontinued television service, but kept phone and internet: The signal would cut out randomly and then go out completely. That...

I have a few long term problems with charter. The first started after I discontinued television service, but kept phone and internet: The signal would cut out randomly and then go out completely. That happened on numerous occasions for multiple years and it actually destroyed my 4.0 GPA by keeping me from completing online homework on time. Why did it happen? They put a trap on the line to block the signal to the TV that I wouldn't have time for anyway, and the trap goes bad. They spent more money replacing the traps than they would ever get from me, but they just won't remove it. Now they use an encrypted digital signal so the traps are useless, but guess what? They won't remove the trap! I'm no longer a phone customer, relying entirely on cell phone, because when the internet randomly goes out the phone would as well and I had to call them so much I grew to rely on the cell phone more anyway.

More recently, they rebranded as "Charter Spectrum" - their website physically hurts my eyes due to the jumbo formatting and odd contrast. Just looking at their website causes me discomfort, but they can't seem to get anything to work right. So I wanted to pay my bill, and I log in, and then I get logged back out "due to inactivity" and on more than one occasion I get a late fee because I am not allowed to even SEE my due date, they don't mail me the bill, and won't tell me the information over the phone or chat without the pin that I didn't set up because they want it on the bill I am not allowed to access. As far as I am concerned, Charter Spectrum is just a scam to degrade the user experience and justify more fees.

 – About 2 months ago.

Had my internet going in and out forb two months! Finally had a service guy come out and fix it, one week later my cable is freezing! Frustrating!...

Had my internet going in and out forb two months! Finally had a service guy come out and fix it, one week later my cable is freezing! Frustrating!

 – About 2 months ago.

Charter sucks!...

Charter sucks!

 – About 2 months ago.

Charter will not allow us to have the Roku streaming tv service ALONE for $20.00 a month like they offered my friend 1 mile away in the same county. We cut our tv service off because it was going from...

Charter will not allow us to have the Roku streaming tv service ALONE for $20.00 a month like they offered my friend 1 mile away in the same county. We cut our tv service off because it was going from $65.00 a month to 70-something a month. We have Rokus, and have watched the streaming app when we had the tv service but they lied to us 3 times with 3 different lies about why they won't offer it to us. Actually, only ONE guy told us the truth. He said they won't give it to us because we just cut off our tv service. So it's punishment? Are you fucking kidding me? Just wait you fucking assholes, the day will come when other competitors arrive and we will be gone from charter! Lying pinheads!

 – About 2 months ago.

Despite sending a letter directly to Mr. Thomas M. Rutledge dated August 31, 2015, accompanied by a copy of my husband's death certificate showing that he passed away August of 2012, I received an...

Despite sending a letter directly to Mr. Thomas M. Rutledge dated August 31, 2015, accompanied by a copy of my husband's death certificate showing that he passed away August of 2012, I received an email today(My mailbox!) addressed to my late husband. In spite of the fact that this service was supposed to be in both our names, and I am the one paying for this service every month, they still seem to prefer leaving the service in the name of a person who has been deceased now for 3-1/2 years. The response I received when I called today was that "they could send me a form to fill out". I'm tired of fighting this battle and do not understand why Charter delights in harassing a widow who has been a good customer since the 1980's! I'm now checking other companies so I can switch.
Code: GRAVC

 – About 2 months ago.

They're ok...

They're ok

 – About 2 months ago.

Absolutely the worst tv/internet/land line phone company in the world! The have the worst service period. How can other companies offer multi room dvr with more then 2 recording at once but not...

Absolutely the worst tv/internet/land line phone company in the world! The have the worst service period. How can other companies offer multi room dvr with more then 2 recording at once but not Charter??? They have to most compressed picture ever also I have never seen so many pixelated shows in my life . I can hook up and antenna and get a better picture. Their Customer service people that I constantly get stuck with are complete fucktards. Someone needs to buy this company and make it right or buy it and close it down and write it off as a lost investment.

P.S. FUCK YOU CHARTER!

 – About 2 months ago.

FUCKING CHARTER FUCKING SET UP SOME FUCKING FIREWALL SHIT FOR NO FUCKING REASON AND I NOW I CAN'T DO MY FUCKING HOMEWORK AND SHIT. NOW I'M GONNA FUCKING FAIL MY FUCKING CLASSES. WHAT THE...

FUCKING CHARTER FUCKING SET UP SOME FUCKING FIREWALL SHIT FOR NO FUCKING REASON AND I NOW I CAN'T DO MY FUCKING HOMEWORK AND SHIT. NOW I'M GONNA FUCKING FAIL MY FUCKING CLASSES. WHAT THE LIVING FUCK IS THIS?!

 – About 2 months ago.

Unfortunately I have the bundle. Just finished writing an email to my son complete with attachments but before I could send, it kicked me out and everything was lost. Half hour I'll never get...

Unfortunately I have the bundle. Just finished writing an email to my son complete with attachments but before I could send, it kicked me out and everything was lost. Half hour I'll never get back. The other day I was cleaning up unwanted email and when I hit delete I lost all the email for the past 5 years. Fortunately I had moved the important stuff into folders so I still had that. Also, when I am writing an email and inserting an address I don't need to see every letter in my contact list for the first letter of the name I want. Who in the hell thought that was a good idea? If I hit b for Bob, that's all I want.

There's plenty more!!! Phone, Internet... It all sucks.

 – About 2 months ago.

Every time I hear that voice saying "who wants a contract" my ears cry. ...

Every time I hear that voice saying "who wants a contract" my ears cry.

 – About 2 months ago.

The only thing worse than charter are the assholes that work for them. Complete fucking retards that try to blame the problem on the people their ripping off. I can't wait til charter goes belly...

The only thing worse than charter are the assholes that work for them. Complete fucking retards that try to blame the problem on the people their ripping off. I can't wait til charter goes belly up and they're out of a job... I'm going to laugh my ass off and then punch them in the face when I see them on the corner begging for change.

 – About 2 months ago.

Charter sucks big balls. Forgot to record a few episodes of It's Always Sunny & went to watch them On Demand, but the shit was only in SD not HD. Decided I would download the FXNow app & just...

Charter sucks big balls. Forgot to record a few episodes of It's Always Sunny & went to watch them On Demand, but the shit was only in SD not HD. Decided I would download the FXNow app & just watch it on there in HD. TV-MA content is blocked by parental controls & according to the FXNow app site it is blocked by Charter & can only be unlocked by contacting Charter.

Called Charter & some asshole accused me of stealing channels stating that I don't have any of the FX networks when in fact I have all of them under my current subscription & to just drop the issue.

So, now I'm stuck with an app with blocked TV-MA content even though I'm 28 years old & shitty SD shows on demand.

And they wonder why people are dropping cable like a bad habit. Fucking morons.

 – About 2 months ago.

To USA, when you have a service such as this, and rely on it to provide you with even local information, which is paid for, and the service is NOT adequate, this is what happens. Nobody deserves...

To USA, when you have a service such as this, and rely on it to provide you with even local information, which is paid for, and the service is NOT adequate, this is what happens. Nobody deserves inadequate service for their money,!

 – About 2 months ago.

All of you are pathetic. I'd like to remind you that 200 years ago there was no such thing as tv or Internet or phone. Stop being so dramatic, pick up a book and read or go outside when you have...

All of you are pathetic. I'd like to remind you that 200 years ago there was no such thing as tv or Internet or phone. Stop being so dramatic, pick up a book and read or go outside when you have issues. Call, report it, as for a credit for the time you're out, and you'll get it as long as you call to say it's out, and go about your day.

 – About 2 months ago.

Hey, The phone service sucks right now...every time a call comes in it stutters in the beginning...whats the deal!...

Hey, The phone service sucks right now...every time a call comes in it stutters in the beginning...whats the deal!

 – About 2 months ago.

They don't work with any of the cable channels to do their "ToGo" programs. I pay for HBO. I want to be able to watch their programs on my stinkin' tablet! Wanna watch Food Network...

They don't work with any of the cable channels to do their "ToGo" programs. I pay for HBO. I want to be able to watch their programs on my stinkin' tablet! Wanna watch Food Network online when you miss a show you like? Too bad, Charter doesn't participate! Grr.

 – About 2 months ago.

Charter sucks in Grand Junction. Lag spikes, packet loss, slowdowns, etc. A tech comes out, puts a band-aid on and in 1 month, back to crappy service. This is most noticeable in the evenings. They...

Charter sucks in Grand Junction. Lag spikes, packet loss, slowdowns, etc. A tech comes out, puts a band-aid on and in 1 month, back to crappy service. This is most noticeable in the evenings. They have hardware that needs to be fixed but they don't listen to the customer.

 – About 2 months ago.

these people are worse then used car salesmen. Pleas save your selves a lot of trouble and NEVER get charter. their services suck! Their high speed internet is worse than Dial-up! they cant fix...

these people are worse then used car salesmen. Pleas save your selves a lot of trouble and NEVER get charter. their services suck! Their high speed internet is worse than Dial-up! they cant fix anything and then they send you to collections for $45!

 – About 2 months ago.

My internet goes out multiple times throughout the day. Granted, it only goes out for about 1-2 minutes at a time but it happens every 5-10 minutes so if you are in the middle of doing something...

My internet goes out multiple times throughout the day. Granted, it only goes out for about 1-2 minutes at a time but it happens every 5-10 minutes so if you are in the middle of doing something online, you have to restart it. Pain in the ass!! Why is it doing this? I mean we see 500 Charter/Spectrum commercials every day, talking about how great their internet is but it won't stay on consistently. What is that?

 – About 2 months ago.

*shows...

*shows

 – About 2 months ago.

On Demand isn't updating shoes. FML...

On Demand isn't updating shoes. FML

 – About 2 months ago.

I use TiVo and today I can't get live tv, anyone having the same problem?...

I use TiVo and today I can't get live tv, anyone having the same problem?

 – About 2 months ago.

Lost all three services phone, TV and internet for at least 7 hours on 2-16-16....

Lost all three services phone, TV and internet for at least 7 hours on 2-16-16.

 – About 2 months ago.

Charter spectrum loses a signal a few times a week. Sometimes for hours. They promised to credit the outages on my bill, but of course they never did. ...

Charter spectrum loses a signal a few times a week. Sometimes for hours. They promised to credit the outages on my bill, but of course they never did.

 – About 2 months ago.

Charter/ spectrum communications SUCK. they have promotions which are competitive at the onset but their promotions end after a year and that is when they take off like a rocket. My bill for internet...

Charter/ spectrum communications SUCK. they have promotions which are competitive at the onset but their promotions end after a year and that is when they take off like a rocket. My bill for internet , phone, and cable started off at $99. It is now $143. I have talked to 3 people about my escalating bill and they stood by their increase. As I could not see movement from them other than a Bowl Movement I arraigned with another TV provider for service only. I went back to charter customer retention and talked to both an agent and his supervisor. Because I unbundled my service they increased my internet charge $50 more. I understand about the bundled price change but $50 more is outrageous I offered to split the difference because of my loyalty. You already know what their answer was. I am going ahead with the change anyway and if I see a chance to get Rid of charter I will. I have been a loyal customer for over 10 years and they just don't care about us. They just care about their new customers and they make their living off of the backs of the loyal customers that put them where they are. Thanks charter we all appreciate your concern for us.

 – About 2 months ago.

I've called and waited on Charter at four separate appointments and still can't get internet set up!!!

Un-freaking-believeable!
...

I've called and waited on Charter at four separate appointments and still can't get internet set up!!!

Un-freaking-believeable!

 – About 3 months ago.

They are totally a rip off, I am paying $136.00 for the lowest Internet and tv package 3 years ago I was paying $76.00...

They are totally a rip off, I am paying $136.00 for the lowest Internet and tv package 3 years ago I was paying $76.00

 – About 3 months ago.

pos CANT EVEN PLAY 1 GAME ON MY B DAT CUZ CHARTER SUXKS AND MY PHONE KEEPS GOING OUT AT SAME TIMEFKEM ILL WOOP ALL THEIR ASSES...

pos CANT EVEN PLAY 1 GAME ON MY B DAT CUZ CHARTER SUXKS AND MY PHONE KEEPS GOING OUT AT SAME TIMEFKEM ILL WOOP ALL THEIR ASSES

 – About 3 months ago.

They Suck... and they're trying to by my local cable company bright house... which I love. I've used charter before up in wisconsin and HATE them...

They Suck... and they're trying to by my local cable company bright house... which I love. I've used charter before up in wisconsin and HATE them

 – About 3 months ago.

Unreliable. Always lose connection here in Sartell MN. Charter sucks!...

Unreliable. Always lose connection here in Sartell MN. Charter sucks!

 – About 3 months ago.

Enter in a disco pit the accont in someone else's name sales could give two shits they need the commission than you will get new customer rates ...

Enter in a disco pit the accont in someone else's name sales could give two shits they need the commission than you will get new customer rates

 – About 3 months ago.

Island Lake, IL, USA Jan 12, 2016 – About 3 weeks ago.
READ THIS TO GET A LOWER RATE

YOU MUST DEMAND TO SPEAK TO RETENTION

Billing agents can't do any promos...

Island Lake, IL, USA Jan 12, 2016 – About 3 weeks ago.
READ THIS TO GET A LOWER RATE

YOU MUST DEMAND TO SPEAK TO RETENTION

Billing agents can't do any promos on your account we are not allowed to transfer customers to our disconnect department unless you demand to disconnect everything today! They tell the billing agent we are to give the customer full rates and value you of their product on the account or we will be fired if we don't save them at full rates demand to enter in a disconnect retention department has what charter calls SAVE offers make sure you demand to disconnect. Speaking to supervisor in billing won't help you at all demand the retention department!!!

IF you call in and say you are shopping around we are not allowed to send you to disconnect only if you say I want to enter in a disconnect today if the agent say return your equipment to a local office and disconnect there REFUSE and say no I want to enter in one now than you will be transfer to our disconnect department to get a promo SAVE offer if you dot do this you'll never get one and be stuck in billing. Billing job is to save you without giving you any discount and keep you at full rates !
Island Lake, IL, USA Jan 12, 2016 – About 3 weeks ago.

 – About 3 months ago.

Hey charter I just don't give a fuck when you see me in the parking smoking two joints fucking the CEOs wife in the back seat I just don't give a fuck ...

Hey charter I just don't give a fuck when you see me in the parking smoking two joints fucking the CEOs wife in the back seat I just don't give a fuck

 – About 3 months ago.

Fond du lac call center strike come in 2016 RETWEET @chartercom #fdlstrike2016...

Fond du lac call center strike come in 2016 RETWEET @chartercom #fdlstrike2016

 – About 3 months ago.

#callcenterfonddulacpayus
#fuckyoubieker
Please tweet to charter communication ...

#callcenterfonddulacpayus
#fuckyoubieker
Please tweet to charter communication

 – About 3 months ago.

Fond du lac call center on strike for low wages fuck these ads whole they can buy time warner and cut our wages fuck you Greg Bieker ...

Fond du lac call center on strike for low wages fuck these ads whole they can buy time warner and cut our wages fuck you Greg Bieker

 – About 3 months ago.

Don't pay your bill put your account in false name and don't give fuck these cock suckers could care less about fraud your just number in these low life tom ceo cock sucking stock game numbers...

Don't pay your bill put your account in false name and don't give fuck these cock suckers could care less about fraud your just number in these low life tom ceo cock sucking stock game numbers

 – About 3 months ago.

Don't pay your bill put your account in false name and don't give fuck these cock suckers could care less about fraud your just number in these low life tom ceo cock sucking stock game numbers...

Don't pay your bill put your account in false name and don't give fuck these cock suckers could care less about fraud your just number in these low life tom ceo cock sucking stock game numbers

 – About 3 months ago.

Don't pay your bill put your account in false name and don't give fuck these cock suckers could care less about fraud your just number in these low life tom ceo cock sucking stock game numbers...

Don't pay your bill put your account in false name and don't give fuck these cock suckers could care less about fraud your just number in these low life tom ceo cock sucking stock game numbers

 – About 3 months ago.

I work for these stupid fucks fuck charter fuck them I hope these stupid fucks burn in mother fucking hell these people couldn't run a fucking company if they had too fuck the techs fuck them you...

I work for these stupid fucks fuck charter fuck them I hope these stupid fucks burn in mother fucking hell these people couldn't run a fucking company if they had too fuck the techs fuck them you stupid mother cock sucking pricks

 – About 3 months ago.

I work for these stupid fucks fuck charter fuck them I hope these stupid fucks burn in mother fucking hell these people couldn't run a fucking company if they had too fuck the techs fuck them you...

I work for these stupid fucks fuck charter fuck them I hope these stupid fucks burn in mother fucking hell these people couldn't run a fucking company if they had too fuck the techs fuck them you stupid mother cock sucking pricks

 – About 3 months ago.

Your commercial is so freaking annoying!!! "Who wants a contract?" If I was face to face if slap her that voice makes me cringe!! Shut up!!! Her voice is so freaking annoying!! ...

Your commercial is so freaking annoying!!! "Who wants a contract?" If I was face to face if slap her that voice makes me cringe!! Shut up!!! Her voice is so freaking annoying!!

 – About 3 months ago.

Charter is a monopoly in Northern Nevada and they know you have no other option if you need Internet so they gouge you with fees, jack your rates up after the first year, rape their long term, good...

Charter is a monopoly in Northern Nevada and they know you have no other option if you need Internet so they gouge you with fees, jack your rates up after the first year, rape their long term, good customers while they falsely advertise a lower monthly fee only available to new customers who pay an undisclosed, completely unnecessary installation charge. Charter is a corporate monopoly ripping off millions of customers, charging unjustifiably high rates, raking in criminally greedy profits, falsely advertising, treating customers with condescension and disrespect because they know the customer has no other options available, basically cheating people out of money with erroneous fees, penalties, service charges and other fictitious add-ons that are fraudulent by nature. The service they provide is not as promised, regularly fails, and service issues are ignored or covered up with lies. This corporation is criminal and is yet another company in violation of monopoly laws that government officials let slide because of their own vested financial interests as shareholders/investors, rotating executives, board members, etc. Charter representatives are rude, incompetent and dishonest. If you have any possible alternative to this greedy corporate profit monger TAKE IT.

 – About 3 months ago.

Fuck all these idiots praising Charter. If you don't have a problem with them, then why are you wasting your time on this page. These motherfuckers interest is slow as shit at least half the...

Fuck all these idiots praising Charter. If you don't have a problem with them, then why are you wasting your time on this page. These motherfuckers interest is slow as shit at least half the damn time. Everytime I check speedtest.net, the speed is never near what I'm supposed to be paying for.

 – About 3 months ago.

service out for 2 hours now.customer service busy signal.at least i dont have to see all those commercials where they talk about unreliable satellite service....

service out for 2 hours now.customer service busy signal.at least i dont have to see all those commercials where they talk about unreliable satellite service.

 – About 3 months ago.

I fucking hate charter, boxes shut off if you turn the channel too fast. No choices where I live. Actually a factor if I buy a new house....

I fucking hate charter, boxes shut off if you turn the channel too fast. No choices where I live. Actually a factor if I buy a new house.

 – About 3 months ago.

This is the worst cable company,unfortunately I have 2 options: charter or satellite and they know it! Charter constantly goes out ,freezes or looses volume I'm fricking sick of it,just got done...

This is the worst cable company,unfortunately I have 2 options: charter or satellite and they know it! Charter constantly goes out ,freezes or looses volume I'm fricking sick of it,just got done filing a complaint with the Better Buisiness Bureau!

 – About 3 months ago.

You people have no life. Get a real problem. I've had Charter for years and it's been wonderful. Get a job so you don't need to surf the Internet all day you entitled liberal idiots....

You people have no life. Get a real problem. I've had Charter for years and it's been wonderful. Get a job so you don't need to surf the Internet all day you entitled liberal idiots.

 – About 3 months ago.

4Mbps upload. Need I say more?...

4Mbps upload. Need I say more?

 – About 3 months ago.

Roseburg, Oregon

Triple play went out yesterday for over an hour. Good thing we had a cell phone to call it in. Woman answered in Florida says no reports, tech will come 'tomorrow...

Roseburg, Oregon

Triple play went out yesterday for over an hour. Good thing we had a cell phone to call it in. Woman answered in Florida says no reports, tech will come 'tomorrow between 5 and 7'. Not acceptable says I! She wrote a ticket to get someone out in 5 or so hours. Visited neighbors, all checked and their cable was out. Call it in, please! Tech shows up at 5:30 says a node(?) on a power line was shot out, massive outage. Really? I was the first to call it in? Listens to our gripe then leaves. Today out walking and see Charter up the road, going to dig up one lawn to fix cable access to another home, don't plan to knock out cable but it could happen. No apologies, not caring. Call Charter when home to get credit for outage yesterday. Says no credits unless over 4 hours out. I ask when that arbitrary rule went into effect so I can look it up on a bill. He says 'Oh, maybe 2 years ago, can't remember because I've been here so long.' No credit for me from the cable Nazis! I told him he was pathetic for having a job with the most hated cable company in the world for so many years and said I was going to send him bad energy all day today. Okay, at least when I think about it, anyway..... Dirty bastards!

 – About 3 months ago.

And besides that you think having charter's service sucks, try working for them ...

And besides that you think having charter's service sucks, try working for them

 – About 3 months ago.

you know what really sucks(aside from this website)all the pissed off people wasting their time blogging on this, hahahahahaha im not pissed off so I don't count, plus my service actually works...

you know what really sucks(aside from this website)all the pissed off people wasting their time blogging on this, hahahahahaha im not pissed off so I don't count, plus my service actually works lololololololololololololololololololololollololololololololololololollololoolollolol

 – About 3 months ago.

p.s. my charter works 24/7 just like the advertisements HAHAHAHAHAHAHAHA ...

p.s. my charter works 24/7 just like the advertisements HAHAHAHAHAHAHAHA

 – About 3 months ago.

you guys should start using your brain, and stop paying for something that clearly is causing you more trouble than its worth. or just keep paying for shitty service, cus you know that makes sense....

you guys should start using your brain, and stop paying for something that clearly is causing you more trouble than its worth. or just keep paying for shitty service, cus you know that makes sense.

 – About 3 months ago.

TV Guide on Charter Spectrum is really messing up my shows!!!!!

Example: Last Sunday Morning on CBS is 90 minutes. They now have it down for 60 min and something else the other 30...

TV Guide on Charter Spectrum is really messing up my shows!!!!!

Example: Last Sunday Morning on CBS is 90 minutes. They now have it down for 60 min and something else the other 30 minutes listed. It cuts off at 9am versus 9:30 am

Tonight January 25 2016 the first 9 minutes of NCIS was cut off so no use watching because it still got done at 8pm, I had recorded it and checked. Had to watch on Demand which sucks.

So many things wrong but the early cut off on all shows when I record and other things so many to mention I have to look into something else.

It is now to the point where I cannot even watch a whole show. Crazy. This is WHAT they do!!!! How can they get it so bad!!!! Ridiculous.

 – About 3 months ago.

It sucks....

It sucks.

 – About 3 months ago.

Have had intermittent phone coverage for days. Charter has no eta when service will be restored. Way to run a company!...

Have had intermittent phone coverage for days. Charter has no eta when service will be restored. Way to run a company!

 – About 3 months ago.

Paso Robles, CA

Internet going out every hour or so for a few minutes at a time....

Paso Robles, CA

Internet going out every hour or so for a few minutes at a time.

 – About 3 months ago.

Day 5.Still down in Georgia...

Day 5.Still down in Georgia

 – About 3 months ago.

Day 3.Charter still down in Cedartown,Ga...

Day 3.Charter still down in Cedartown,Ga

 – About 3 months ago.

No internet for 24 plus hours! No posts on their site about what the problem is our how long it could be to repair.... I cut all my $200+ services about 3 months ago and only use their internet, wish...

No internet for 24 plus hours! No posts on their site about what the problem is our how long it could be to repair.... I cut all my $200+ services about 3 months ago and only use their internet, wish there were better alternatives. Charter does suck, been over them for years!....ugh

 – About 3 months ago.

Down again in Cedartown Ga. 2x in 2 days...

Down again in Cedartown Ga. 2x in 2 days

 – About 3 months ago.

To the guy in Thompsons Station, TN. If you worked for Charter, you would know that wire maintenance does not cover your whims to move your modem or A/Os around, hence the word "maintenance"....

To the guy in Thompsons Station, TN. If you worked for Charter, you would know that wire maintenance does not cover your whims to move your modem or A/Os around, hence the word "maintenance". It only covers Charter-run cables that need replacement from normal age and wear and tear.
To the rest of you: Don't criticize something you don't fully understand. Do please tell me what company on this planet is perfect? And makes their customers happy 100% of the time. It is impossible. This site is cracking me up. You have no idea what must go on behind the scenes, 75% of which is out of Charters, and any other company's control. Such as the good ol FCC, who controls everything, not just censoring what comes through your TV, but things well beyond that.
You complain about your bill? Charter pays broadcast companies to receive their programming, so for those of you dreaming of an a la carte cable TV package, picking what you want, dream on, not gonna happen. Better off to switch to streaming if that's how you feel about it.

 – About 3 months ago.

Because Charter is Monopolistic, they get away with forcing a $29.99 monthly charge for a land line that no one every uses. If you drop the land line, they simply up the overall $ for your cable...

Because Charter is Monopolistic, they get away with forcing a $29.99 monthly charge for a land line that no one every uses. If you drop the land line, they simply up the overall $ for your cable server by $29.99 and tell you that you were getting a better package deal before! It is called bait and switch and screwing the customers.

 – About 3 months ago.

If you cut off your Charter TV because it is too high, do not expect them to give you their Spectrum TV service with Roku for $20.00 a month. They will keep this service from you. They are such...

If you cut off your Charter TV because it is too high, do not expect them to give you their Spectrum TV service with Roku for $20.00 a month. They will keep this service from you. They are such f***ing assholes!

 – About 3 months ago.

We have been back and forth between Charter and Centurylink. Every winter between december and april the service slows to a crawl every night. So we get sick of it and eventually go with Centurylink...

We have been back and forth between Charter and Centurylink. Every winter between december and april the service slows to a crawl every night. So we get sick of it and eventually go with Centurylink which is slower. Centurylink works fine, but then comes the massive marketing campaign from Charter. They push their crappy cable TV and phone and offer to save you 20 bucks on your internet. My wife always falls for it and then it works ok til november or december then sucks all winter. FU charter.

 – About 3 months ago.

Called to have cable modem moved from upstairs to downstairs (Pull coax through floor back to where it comes into house). They want to charge $45.00 to do this and I have wire maintenance. Worked for...

Called to have cable modem moved from upstairs to downstairs (Pull coax through floor back to where it comes into house). They want to charge $45.00 to do this and I have wire maintenance. Worked for three years at Charter and this is what you pay $4.50 a month for!!! Thugs!! My option now is to dumped their ass and go to Columbia Power and Water or AT@T

 – About 3 months ago.

Charter provides exactly the what you would expect from a monopolized municipal utility. They have no competition. In my area it's common to see wads of looped cable hanging from utility poles and...

Charter provides exactly the what you would expect from a monopolized municipal utility. They have no competition. In my area it's common to see wads of looped cable hanging from utility poles and defective splices and switches. The infrastructure is deprecated. And they don't really care. They have no competition. And what's with all the non-HD chanels? Does anyone really have an old 480i crt tv? They haven't up graded the boxes and menus because they don't have to. Internet is good when it's working. Lots of line noise, jitter, lost packets, and speed variance. In my area they use contractors for service and installation. The most troubling thing about Charter is their FU attitude. If you have to call in with a problem you will usually speak with a CS rep with an IQ only slightly higher than bean dip. They always try putting the problem off on the customer. I called once when the trash truck took out the cable line to report it. After I told the CS rep the cable was laying in the street, he asked me if I had tried resetting my modem. I can't wait for Google Fiber!!!

 – About 3 months ago.

I like how Charter offers special deals to their new customers, but for the long time great customers, they charge them higher rates!!!!
Some thanks huh???
I hope that Charter feels the...

I like how Charter offers special deals to their new customers, but for the long time great customers, they charge them higher rates!!!!
Some thanks huh???
I hope that Charter feels the pinch when customers start leaving them and then they fall into bankruptcy!
Oh, how I dream!!!!

 – About 3 months ago.

Charter Spectrum TV guide gets it ridiculously wrong so offer! Like listing Sunday PBS programming for Saturday. But this one rocks me...listing debate tonight January 17 2017 as Republican! ...

Charter Spectrum TV guide gets it ridiculously wrong so offer! Like listing Sunday PBS programming for Saturday. But this one rocks me...listing debate tonight January 17 2017 as Republican! Whaaaaaat????? Who does this stuff? Oh yeah...freeze factor soooo annoying!

 – About 3 months ago.

Your code does not work. Charter sucks!!!...

Your code does not work. Charter sucks!!!

 – About 3 months ago.

Hello :D Yes! Charter sucks! Its a shame the area we live ( Paso Robles Ca) only offers Direct TV or At&T Verizon will never be in our area due to contracts. Lucky we will be moving back...

Hello :D Yes! Charter sucks! Its a shame the area we live ( Paso Robles Ca) only offers Direct TV or At&T Verizon will never be in our area due to contracts. Lucky we will be moving back to Ventura County and be able to have Verizon again :D

 – About 3 months ago.

NO ON DEMAND SINCE JANUARY 6, 2016
NO EXCUSES
NO REASONS
BUT IF I DON'T PAY MY BILL I GET MY SERVICE STOPPED...

NO ON DEMAND SINCE JANUARY 6, 2016
NO EXCUSES
NO REASONS
BUT IF I DON'T PAY MY BILL I GET MY SERVICE STOPPED

 – About 4 months ago.

I had to cut my Charter TV with HD box off last month. I learned they have Spectrum streaming with a Roku 3 give away. I called and they told me since i cut my Tv service off recently I am not...

I had to cut my Charter TV with HD box off last month. I learned they have Spectrum streaming with a Roku 3 give away. I called and they told me since i cut my Tv service off recently I am not eligible for this $20.00 a month service. In other words, I cut them out of nearly $80.00 a month so they will keep this service from me? Then I got online and talked with "Crystal" and she told me that Charter does NOT offer that in my area as of yet. Really? I was watching all of those channels on a Roku since November 2015 while I had their TV services. When I told it this it told simply asked me if there was anything else it could do for me today. Liar! They are pissed becuause i can get their Spectrum streaming for $20.00 a month and I would be very contnet with it! If you have internet service go to USTVNow or Sling TV. They are both $20.00 a month, USTVNow goes up to 30 a month after the first 3 months but SlingTv does not. Hurt Charter as badly as you can! Use any and every service that will keep them from a profit!

 – About 4 months ago.

READ THIS TO GET A LOWER RATE

YOU MUST DEMAND TO SPEAK TO RETENTION

Billing agents can't do any promos on your account we are not allowed to transfer customers to our...

READ THIS TO GET A LOWER RATE

YOU MUST DEMAND TO SPEAK TO RETENTION

Billing agents can't do any promos on your account we are not allowed to transfer customers to our disconnect department unless you demand to disconnect everything today! They tell the billing agent we are to give the customer full rates and value you of their product on the account or we will be fired if we don't save them at full rates demand to enter in a disconnect retention department has what charter calls SAVE offers make sure you demand to disconnect. Speaking to supervisor in billing won't help you at all demand the retention department!!!

IF you call in and say you are shopping around we are not allowed to send you to disconnect only if you say I want to enter in a disconnect today if the agent say return your equipment to a local office and disconnect there REFUSE and say no I want to enter in one now than you will be transfer to our disconnect department to get a promo SAVE offer if you dot do this you'll never get one and be stuck in billing. Billing job is to save you without giving you any discount and keep you at full rates !

 – About 4 months ago.

Billing agent can't do any promos on your account we are not allowed to transfer customer to our disconnect department unless you demand to disconnect everything today! They tell the billing agent...

Billing agent can't do any promos on your account we are not allowed to transfer customer to our disconnect department unless you demand to disconnect everything today! They tell the billing agent we are to give the customer full rates and value you of their product on the account or we will be fired if we don't save them at full rates demand to enter in a disconnect retention department has what charter calls SAVE offers make sure you demand to disconnect. Speaking to supervisor in billing won't help you at all demand the retention department!!!

 – About 4 months ago.

Upset about your rate call and ask to speak to the real managers in the call center not supervisor managers!
Cheryl Meyer
Heather Peterson
Jen neighber
Karyn Merkel

Upset about your rate call and ask to speak to the real managers in the call center not supervisor managers!
Cheryl Meyer
Heather Peterson
Jen neighber
Karyn Merkel
Tel them to not cut wages at the fond Du lac call center
VP of the call center is Greg Bieker

 – About 4 months ago.

Call charter and tell them not to cut wages at the fond du lac wi call centers these greedy jerks are trying to cut our wages please please call charter and tell them we need American to be paid more...

Call charter and tell them not to cut wages at the fond du lac wi call centers these greedy jerks are trying to cut our wages please please call charter and tell them we need American to be paid more l. Call and demand to speak to Greg Bieker at the fond du lac call center and don't cut wage please we need your help to stop this America

 – About 4 months ago.

Charter call center VP Greg Bieker says they should pay their employees the same wage of mall workers! Call charter and tel them to stop cutting wages of the call center in Wisconsin and ask to speak...

Charter call center VP Greg Bieker says they should pay their employees the same wage of mall workers! Call charter and tel them to stop cutting wages of the call center in Wisconsin and ask to speak to Greg! Please do this we need to feed our families

 – About 4 months ago.

Fuck the fond du lac call center
To get a discount you MUST say disconnect my services to get to RET or you'll just speak to a billing rep and they will tell you to return your Equpiment to...

Fuck the fond du lac call center
To get a discount you MUST say disconnect my services to get to RET or you'll just speak to a billing rep and they will tell you to return your Equpiment to an local office. See billing is the first people you speak to demand they disconnect your account. Ask them what department they are in if its billing make sure you get to RET department they are trying to make billing save customers

 – About 4 months ago.

Fuck this place Cheryl Meyer is c**t that should have been fired along with HR. Sexual harassment from Cheryl numerous employees have quit just not to be under here. HR does nothing but suck her dirty...

Fuck this place Cheryl Meyer is c**t that should have been fired along with HR. Sexual harassment from Cheryl numerous employees have quit just not to be under here. HR does nothing but suck her dirty c**t

 – About 4 months ago.

So called hd channels are pixelated. Reciever constantly rebooting so all channels read to be announced. Have called to have adds at bottom of guide channel removed but they wont do it. Terrible...

So called hd channels are pixelated. Reciever constantly rebooting so all channels read to be announced. Have called to have adds at bottom of guide channel removed but they wont do it. Terrible service !!

 – About 4 months ago.

My wife has had Charter email for almost 15 years. In that time we have never been able to get her laptop email client software (Mac Mail) set up in a way that enables her to send email both from home...

My wife has had Charter email for almost 15 years. In that time we have never been able to get her laptop email client software (Mac Mail) set up in a way that enables her to send email both from home and while on the road securely (meaning over SSL, so passwords are not transmitted in the clear). It's like they are living in the 1980s. I've never seen anything like it. And when you call their Support line they have no idea what you're talking about. We really have to wean her off of this piece-of-crap email account, but when you've had it for 15 years and everyone sends you email at that address it's heard to cure yourself of it - it's like Lyme disease.

 – About 4 months ago.

This past week while watching our TV, it just shuts down. No power outage or bad weather to cause it. Now On Demand isn't loading any of the shows from this week - what good is it to pay for...

This past week while watching our TV, it just shuts down. No power outage or bad weather to cause it. Now On Demand isn't loading any of the shows from this week - what good is it to pay for added features when they aren't even up to date. And never mind trying to call to get anything corrected with some guy from India or wherever they're working from ! Come on guys, get your act together. I pay close to $200 a month for what?

 – About 4 months ago.

charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks...

charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks 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charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks charter sucks c

 – About 4 months ago.

Well for one 85% of the time is on the customer that thinks they know what there doing but you guys don't. So we get called out to fix your stupid lil problem that's not even charters fault...

Well for one 85% of the time is on the customer that thinks they know what there doing but you guys don't. So we get called out to fix your stupid lil problem that's not even charters fault but nope you just want to keep at it like you guys don't have anything better to do and they are a waste of oxygen if they have nothing better to do than play on the internet all damn day and bitch about charter over social media please jump off a bridge or go outside and do something the sun and fresh air won't kill them

 – About 4 months ago.

So the big question is. Will Thomas Rutledge (current CEO) resign on Feb 13th, 2016?

"Under the Rutledge Agreement, Mr. Rutledge is to serve as Charter’s President and Chief...

So the big question is. Will Thomas Rutledge (current CEO) resign on Feb 13th, 2016?

"Under the Rutledge Agreement, Mr. Rutledge is to serve as Charter’s President and Chief Executive Officer for a term expiring on February 13, 2016, with Mr. Rutledge entitled to resign for “Good Reason” (as defined in the Rutledge Agreement) if Charter does not renew the term on substantially similar terms and conditions (excluding the grant of equity or equity-based awards) for a one-year period after the end of the initial four-year term. Under the Rutledge Agreement, Mr. Rutledge is to receive a current base salary of $2,000,000 during the term."

Declared compensation for 2014 $16m. Disgusting.

http://www.sec.gov/Archives/edgar/data/1091667/000119312515097118/d888956ddef14a.htm

 – About 4 months ago.

EVERY single month and I mean EVERY single month I try to pay my bill online, I CANT! I have to go to live chat to fix it. Today, they told me to call an "888" number and guess what---...

EVERY single month and I mean EVERY single month I try to pay my bill online, I CANT! I have to go to live chat to fix it. Today, they told me to call an "888" number and guess what--- can't get through!!!! The first time it hung up on me and the second time I was on hold for 12 minutes before I hung up

 – About 4 months ago.

Yep, Charter sucks...big time. Like they take horrible ISP to a whole other level. It's like they're trying hard to have horrible customer service - failing with each and every interaction...

Yep, Charter sucks...big time. Like they take horrible ISP to a whole other level. It's like they're trying hard to have horrible customer service - failing with each and every interaction I've had with them over the past decade (wish I could leave, no other competitor in this area).

 – About 4 months ago.

Troubleshooting 101 - Don't assume everyone is using a Windows machine.... This was a problem 8 years ago when I would call... "Click on your START menu", " I don't have...

Troubleshooting 101 - Don't assume everyone is using a Windows machine.... This was a problem 8 years ago when I would call... "Click on your START menu", " I don't have one...", "What do you mean you don't have one? . . . Oh, you're on a Mac.

HELLO!?! Should be one of, if not the, FIRST question you ask someone when troubleshooting a computer/internet problem. It's a game to see how long it takes them to figure it out when they assume I'm on a PC. We're WAY beyond the PC-centric world of 20-30 years ago. No to mention that there are other systems as well...Chromebooks, for example. They obviously haven't changed the way they train their phone tech support staff in 15+ years. What a joke. A "Communications" company with some of the WORST communication possible.

 – About 4 months ago.

Just an FYI to some who post - not all of us have the option of going to a competitor of Charter. Some markets aren't large enough and in some markets Charter has the lion's share of data...

Just an FYI to some who post - not all of us have the option of going to a competitor of Charter. Some markets aren't large enough and in some markets Charter has the lion's share of data coming in so they have the best speeds. I would leave Charter in a heartbeat if there were competition here. Competition is good for business, but when you're basically the only show in town, you could care less - you're business is pretty locked in and at your mercy. Charter (formerly Optimum, formerly Bresnan...CharBroptiMum??? - any way you name it = crap.)

 – About 4 months ago.

Switched from SpeedConnect over a year ago due to slow internet speeds ie. 7 Mbps. Charter internet speed was great @ 60 Mbps download for 6 months. Then speeds started to deteriorate. I'm...

Switched from SpeedConnect over a year ago due to slow internet speeds ie. 7 Mbps. Charter internet speed was great @ 60 Mbps download for 6 months. Then speeds started to deteriorate. I'm currently questioning why they would do this? My speeds are now barely 10 Mbps download. What happened?

 – About 4 months ago.

Grrrrr - Customer service calls that get transferred between 4 states (when there's a call center in MY TOWN)!

"Courtesy" credit when you have an issue. Prices that suck.

Grrrrr - Customer service calls that get transferred between 4 states (when there's a call center in MY TOWN)!

"Courtesy" credit when you have an issue. Prices that suck.

Hey, here's a good idea... Try to blame the customer when YOU (Charter) didn't have things set up correctly with signals coming to the modem. Not in my pay grade to check on your equipment, Charter!

I've been asked to chase down service/installation van in my area to return a piece of equipment.

Website had wrong days/hours posted. I showed up during a time when it said they were open only to see they were closed (except for the call center upstairs, lights on). Imagine the surprise when I called and said, "Check your website for hours...now look out the window, here I am. You're supposed to be open to receive customers."

In my market, they know they have no competition who can match service/speed, therefore they have no incentive to do better. They essentially have a monopoly on the fiber cable running into our market - and they know it and could really care less if you have a problem.

 – About 4 months ago.

"Cablevision had the fastest average download speeds at 60 Mbps, with Charter and Verizon following with 50 Mbps, Cox with 40 Mbps and Comcast with 35 Mbps." - Where the hell did the FCC get...

"Cablevision had the fastest average download speeds at 60 Mbps, with Charter and Verizon following with 50 Mbps, Cox with 40 Mbps and Comcast with 35 Mbps." - Where the hell did the FCC get this information from !!! LOL - http://www.insidesources.com/fcc-confirms-youre-getting-the-internet-speeds-youre-paying-for/

 – About 4 months ago.

Been with Charter at this location, 13yrs. I've had outages, screen freezes and tiling since day one. 56 work orders later, completely rewired the residence and beyond, 27 new boxes and 3 DVR...

Been with Charter at this location, 13yrs. I've had outages, screen freezes and tiling since day one. 56 work orders later, completely rewired the residence and beyond, 27 new boxes and 3 DVR boxes, and still the same issues. I was told by the supervisor of technicians that Charter would work with me and keep my bill between 60 and $70 a month as long as I stay with them, gave me free DVR for life, admitting they cannot fix the cable issues. For 26 months they kept their word. Since then they've back tracked and now charge me $123 a month and I still have the same issues. They will not allow me to contact the CEO or COO to resolve this. I can't get satisfaction from them. Pathetic that the FCC or no other will force them to fix there product or get out of the business. Charter Communication, You Suck!!!! You lying low life assholes!!

 – About 4 months ago.

We'd had our DVR for many years, complaining about it frequently for not recording whole shows, not allowing us to delete shows, and screen freezes. Finally took the old malfunctioning DVR back...

We'd had our DVR for many years, complaining about it frequently for not recording whole shows, not allowing us to delete shows, and screen freezes. Finally took the old malfunctioning DVR back to the local Charter office and told them I assumed they MUST have better, more improved technology by now, since our unit was so old. She gave me a shrink-wrapped version of EXACTLY THE SAME THING and thanked me for my business.

As info, we pay $158 a month for internet, one DVR and one box, so we have wifi and 2 TVs that get signal. No HBO or special channels. Seems like a lot to us. We used to have 6 or 7 TVs connected around the house, but when they began scrambling their signal so they could "improve my entertainment experience," I could no longer use the bedroom or basement TVs, so I was paying more and getting less, even though they insisted otherwise.

Anyway, I brought the new DVR home. It took over a week to "learn" all the upcoming shows so they didn't appear as "To Be Announced" and the first time I recorded The Late Show (CBS), it only recorded the last minute of the show. Just like the old DVR.

Obviously, they've NOT used our monthly fees to invest in any new or better technology. In the next few years we'll be in a new house, and we plan to use broadcast and wifi only. Cutting the blood-sucking cable cord..........

 – About 4 months ago.

I'm really tired of the random slow down. Around 15 times per month, the internet just slows to a crawl. Paying for 60 mbs and getting 0.25 via wifi- with the latest NightHawk Netgear router.

I'm really tired of the random slow down. Around 15 times per month, the internet just slows to a crawl. Paying for 60 mbs and getting 0.25 via wifi- with the latest NightHawk Netgear router.

0.25 is not even half. I plugged it up to modem and got 4.95. I called charter, who said they would send someone- and if it wasn't their problem that there would be a service charge. Hilariously, instantly after receiving the call that someone was en route to service us, the internet kicks back in to 40 mbs. I call bullshit. I cancelled the serviceman, and literally an hour after , we are back to a much slower 10 mbs.

This isn't prime time hours, this is early morning 9:00 am.


Desperately searching for a new provider.

 – About 4 months ago.

Charter told me on the phone that they set my threshold for the Internet to 40mb/s US after I complained to them that the internet speed was slow and test results through Ethernet was only 18mb/s US. ...

Charter told me on the phone that they set my threshold for the Internet to 40mb/s US after I complained to them that the internet speed was slow and test results through Ethernet was only 18mb/s US. Well we pay for 60mb/s I asked why are we getting 40, she replied that charter only guarantees up to 40mb/s.. So you mean to say is that I pay for 60mb but you put the THRESHOLD to 40mb/s??? What in the fuck do you think I'm retarded charter??? We switched to you in hopes that we would have a good reliable and affordable Internet, what did we get?? A large line cut through our yard causing hundreds in damage to our lawn and now a P.O.S router that has to be unplugged to "reset the router" on nearly a daily basis. The representative said that it was due to our location, well umm No! Because we had no issues with the last Internet service or they router, we only had been paying $20 a more per month which they never had to tear up our yard as they used a ditch witch to feed the cable to our house from the junction box.

Switching to charter was such a huge mistake!!

 – About 4 months ago.

Ever see that commercial with that AT&T woman putting all those cable plugs in and the guy for Charter saying that charter spectrum is faster? OTHER WAY AROUND!!! Charter internet and WIFI SUCKS. They...

Ever see that commercial with that AT&T woman putting all those cable plugs in and the guy for Charter saying that charter spectrum is faster? OTHER WAY AROUND!!! Charter internet and WIFI SUCKS. They are the Atlanta Falcons of technology! They make you start cheering at first and leave you counting on the next time around. Charter is the equivalent of a man with erectile dysfunction since they can't satisfy anyone! Typewriters are more efficient since charter internet acts and IS slower than Barbara Walters!!! So sad that a nation advancing in a lot of technology allows Capitol Hill and Uncle Sam to have better internet while having Charter disservice us with their HQ (the Little House on the Prairie)!

 – About 4 months ago.

Internet's been down since afternoon on the 30th, I'm posting from B&N wifi. Fuckers aren't even trying at this point....

Internet's been down since afternoon on the 30th, I'm posting from B&N wifi. Fuckers aren't even trying at this point.

 – About 4 months ago.

I used to love Charter, they gave us fast speeds reliably... Until 8 months ago we started to have issues with outages every WEEK, after the issue was done with we had issues with our connection just...

I used to love Charter, they gave us fast speeds reliably... Until 8 months ago we started to have issues with outages every WEEK, after the issue was done with we had issues with our connection just dropping out making everyday tasks dreadful. After a month we stopped having outages and our internet was good for a few weeks until a new issue occurred, we were getting extreme packet loss and terrible upload speed almost .01 Mbps, we had a few technicians come in and tell us that we needed line work and that they would put it in the system for the line work to be done, 3 technicians told us the same story about how we needed line work but LIED, no line work was never done, at all. We had this issue for about 3 months and it finally ended for a month. Which this leads up to November, we again had the SAME issues for most of November and some of December. In December our internet was okay for a week now it is AWFUL again.

 – About 4 months ago.

Internet slows to crawl every night!...

Internet slows to crawl every night!

 – About 4 months ago.

Cannot believe I will be spending my New Year's Eve without Internet. Persistent problem since 5 days ago....

Cannot believe I will be spending my New Year's Eve without Internet. Persistent problem since 5 days ago.

 – About 4 months ago.

Their customer service is non-existent. They're incompetent and, quite frankly, don't care.

Dear Charter management, you need to read Raving Fans...which is a about companies...

Their customer service is non-existent. They're incompetent and, quite frankly, don't care.

Dear Charter management, you need to read Raving Fans...which is a about companies doing customer service the RIGHT WAY...so the fans rave about the positive rather make a custom page where people can vent about horrific service.

 – About 4 months ago.

Wow this packet loss is crazy.......

Wow this packet loss is crazy....

 – About 4 months ago.

BROKEN ASS INTERNET FUCK YOU CHARTER...

BROKEN ASS INTERNET FUCK YOU CHARTER

 – About 4 months ago.

Fucking Charter... they raise my rates and at the same time take away channels. Not to mention that those worthless cocksuckers have a monopoly in my area. The law allows it too. Unless you are within...

Fucking Charter... they raise my rates and at the same time take away channels. Not to mention that those worthless cocksuckers have a monopoly in my area. The law allows it too. Unless you are within city limits the only cable provider you can use is charter. Either go through them or use a dish which goes out and loses signal when the lightest rain or snow appears.FUCK CHARTER FUCK CHARTER FUCK CHARTER.... I fucking hate this shit company and those that run it deserve to be hanged.

 – About 4 months ago.

Paid my monthly dues and had to wait (AT LEAST) an additional two days for them to turn my internet back on. Fucking ridiculous....

Paid my monthly dues and had to wait (AT LEAST) an additional two days for them to turn my internet back on. Fucking ridiculous.

 – About 4 months ago.

I'm so sick of spotty service...

I'm so sick of spotty service

 – About 4 months ago.

Slow ass internet.
E-mail changes might be OK for smartphones but a joke on a real computer.
Arrogant people run this corp.10B13...

Slow ass internet.
E-mail changes might be OK for smartphones but a joke on a real computer.
Arrogant people run this corp.10B13

 – About 4 months ago.

Charter just charged a change of service fee of 29.99 in addition to 59.99 monthly bill in westport mass. The billing person was rude and sounded more like a used car salesman. He insisted we pay to...

Charter just charged a change of service fee of 29.99 in addition to 59.99 monthly bill in westport mass. The billing person was rude and sounded more like a used car salesman. He insisted we pay to activate wifi and claimed we hadnt been billed but in reality we were paying for it in the monthly fee. Why isnt the attorney general's office notified about these crooks?

 – About 4 months ago.

what a dis service to customers when they went to the present home page and email options
less service and a bigger price u be right charter.com s___

...

what a dis service to customers when they went to the present home page and email options
less service and a bigger price u be right charter.com s___

 – About 4 months ago.

To anyone here that is NOT complaining..leave the site and get bent. Now, my rant. I do NOT want 60mbps internet. I don't. Really. When I had 15 megs and then 30 megs I was truly happy AND it...

To anyone here that is NOT complaining..leave the site and get bent. Now, my rant. I do NOT want 60mbps internet. I don't. Really. When I had 15 megs and then 30 megs I was truly happy AND it seems NO faster now than when it was 15 and 30. They tell me, "we CANT slow it down. No you f*n liar, say what is true. You WONT slow it down for a lower price. They say the "can't" slow it down, by-God uncap that f*n modem one time and see what they do to you. And I also know someone who has had the same 5 meg speed for 8 years without price increase. By the way people, if your pissed about Charter's internet speed you should see this:
http://www.huffingtonpost.com/2014/10/31/internet-speeds_n_6078204.html
That should get you pissed. The entire country is feeling the Federal and big corp heal on their asses when it comes to internet speeds.
As for their telephone, I cannot in any way complain except that it hangs up on people about 20 - 50 times a year but it could be our wiring in the house. So kudos to Charter. Their home phone is very good and reasonably priced.
As for television subscription, I wish someone would pull the plug. Seriously.
Any person that keeps paying ANY cable company for the mind numbing, soul sucking, absolute television garbage should get every single thing they deserve, like being screwed over. And Charter is no exception. All of them do it. With a cactus condom and you pay them to do it. PLEASE think about this for one minute:
A: Cable companies charge enormous amounts of money for shit on TV. Then each non prime channel station runs commercials..and more commercials and do you ever wonder how much that station and it's owner gets for each of those commercials after paying royalties, actors, news anchors, etc?
Yea, they have a yacht inside the swimming pool on a yacht. And then they want more from you.
B: The Solution. I have it but no one or very few will do it. Cut that shit off. At the very least cut the TV and internet off. I will be this week. If everyone in the country would cut their cable and satellite off for one month we would see a change at the stations and at the cable companies. Good luck. And remember, cable services are like your divers licenses, it's a privilege so you ultimately are screwing yourselves out of peace and mind and money by paying the vampires that they are. Oh and one last thing..there was talk that cable companies we're going to try to get public access television removed from the free airwaves and make people pay a cable or satellite company each month to watch what is free. Does that make you see the kind of demons they are? Cut it off people. If you say I can't because I need it for school or work..then your screwed. They are the devils minions.Period.

 – About 4 months ago.

ironic about their fast internet commercials when thats not the case at all. the company is full of dickheads and its so goddamn slow at night or if someone is watching netflix...

ironic about their fast internet commercials when thats not the case at all. the company is full of dickheads and its so goddamn slow at night or if someone is watching netflix

 – About 4 months ago.

Stop giving this company money. Cable monopolies need to be sent to their graves. It's time to move forward....

Stop giving this company money. Cable monopolies need to be sent to their graves. It's time to move forward.

 – About 4 months ago.

worst fucking isp ever.... they should shut down. lag out every 10-20 seconds. ...

worst fucking isp ever.... they should shut down. lag out every 10-20 seconds.

 – About 4 months ago.

Charter Billing is now 3 short weeks after you pay it before it is due what the heck are they doing? to their charter customers?...

Charter Billing is now 3 short weeks after you pay it before it is due what the heck are they doing? to their charter customers?

 – About 4 months ago.

Once again, going from stuttering video to 10 minute pauses to barely able to pull up a damn web page. Customer support will inevitably tell me that my connection's fine or the usual restart your...

Once again, going from stuttering video to 10 minute pauses to barely able to pull up a damn web page. Customer support will inevitably tell me that my connection's fine or the usual restart your modem BS. Past time to stop giving money to these crooks and find a cheaper if cruddy alternative.

 – About 4 months ago.

Charter Sh*t Services, 23 December 2015, 21:30 Hours.
Merry Fuckin' Christmas to all. Rudolph will probably get the RUNS over Albuquerque again this year. I ain't gettin' no...

Charter Sh*t Services, 23 December 2015, 21:30 Hours.
Merry Fuckin' Christmas to all. Rudolph will probably get the RUNS over Albuquerque again this year. I ain't gettin' no presents either; #1 on the Naughty-List ... and damned proud of it. Truthfully, I'm not, but I'm a customer of Charter Services.

Don't you love that eunuch on the T.V. adverts, with all his empty promises.
Charter Spectrum, my Paduchas.
This evening, Charter Services is behaving normally. COZI, channel 195, is wheezing and coughing, freezing and pixelating. Figure it out; Charter has. Us elder's mostly watch it, and we're the most vulnerable; we're also the smallest audience. So, what does Charter Services care? NADA!

Upgrade the network, and cabling, here in the Upstate of SC? 30+ YEARS OLD? NO WAY; We is a secondary market. And we don't got any clout.
Public Service Commission? Sitting in their offices, gettin' serviced by the local whores that Charter is probably paying for. They're happy.

Fastest internet available? That's a lie. Only if Charter is in the mood, and their crumbling network can take the load. Watching ESPN Capital One Bowl week, and I've had to refresh 3 times over the last 90 minutes. That either freezes, or the connection is lost. More Charter Services of Sh*t.

Solution: Kidnap a 14 year old and let her/him/it cut the cord. What if we all did it. That's one up the You-Know-What for Charter Spectrum Sh*t Services.

Thank you for the opportunity to tirade.
Now, would someone, with the power, disassemble Charter Spectrum and replace it with an Entertainment provider that delivers the services they promise? Anyone? I'll be first in line to put my "John Hancock" to the agreement.

 – About 4 months ago.

Asked for discount because the service was terrible, they wouldn't give it so I said I'll leave. Basically they lost over 500$ a year of my money over a 10-20$ discount lol. They don't...

Asked for discount because the service was terrible, they wouldn't give it so I said I'll leave. Basically they lost over 500$ a year of my money over a 10-20$ discount lol. They don't care about their customers. F*** charter. I left and I feel good.

 – About 4 months ago.

Holy hell I just posted about bruins game and it says I'm in Washington well I'm not I am in new hampshire...

Holy hell I just posted about bruins game and it says I'm in Washington well I'm not I am in new hampshire

 – About 4 months ago.

Yip charter Def sucks. Every night I try to watch the bruin game when it's in and it goes all crackle black making weird sounds miss goals face offs it will go black at say 220 to go in the period...

Yip charter Def sucks. Every night I try to watch the bruin game when it's in and it goes all crackle black making weird sounds miss goals face offs it will go black at say 220 to go in the period when u blacks there 225 left in the period ughhh

 – About 4 months ago.

Charter cable in Flowery Branch, Georgia absolutely sucks. You talk with the morons in CS, and they basically lie. ...

Charter cable in Flowery Branch, Georgia absolutely sucks. You talk with the morons in CS, and they basically lie.

 – About 4 months ago.

I HATE THEM THEY ALWAYS LIE...I WAS TOLD WHEN I MOVED I COULD HAVE THE 29.99 SPECIAL IF I DID NOT STOP USING THEM AND BAM.....GOT MY BILL 58 BUCKS...NOW GONE UP TO 60+ AND ALL I HAVE IS FREAKING...

I HATE THEM THEY ALWAYS LIE...I WAS TOLD WHEN I MOVED I COULD HAVE THE 29.99 SPECIAL IF I DID NOT STOP USING THEM AND BAM.....GOT MY BILL 58 BUCKS...NOW GONE UP TO 60+ AND ALL I HAVE IS FREAKING INTERNET IN WHICH DOES NOT ALWAYS WORK..SO SICK OF COMPANY LIES,THE REP STATED TO ME THAT SHE COULD NOT SEE ANY PLACE WHERE THAT WAS OFFERED TO ME AT THE TIME OF MY CALL TO DIS CONNECT SERVICE FOR MY NEW PLACE...

OUT HERE WE HAVE LITTLE TO NO OPTIONS AS WELL ALMOST MAKES ME WANT TO JUST WATCH NETFLIX ON MY CELL PHONE ANS FORGOT THE 60 A MONTH CRAP BILL AND NO SERVICE AT ONE AM OR LATER.

 – About 4 months ago.

There billing sucks! They took my payment and applied it a different account and won't straighten it out without me faxing banking information to their cash management people to show it came out...

There billing sucks! They took my payment and applied it a different account and won't straighten it out without me faxing banking information to their cash management people to show it came out of my account. Sorry, it's not going to happen. They have to worst trained customer service in the biz. Fuck them!

 – About 4 months ago.

Signed up for cable. Specifically inquired about being able to watch tv on a laptop as I have vision problems and have trouble with the small screens on tablets and phones. I was told "no problem!...

Signed up for cable. Specifically inquired about being able to watch tv on a laptop as I have vision problems and have trouble with the small screens on tablets and phones. I was told "no problem! You can watch on any computer." Well, after my service was hooked up, I found that I was unable to watch on a computer. I called and was told that it's because I am located in the "Mountain States" area, and that service is not currently available to Charter customers in our region. So they will lie to get you to sign up and then not offer the services you were promised. Really shady business/sales practices, not to mention that the technology as far as remotes, DVR, etc. has not improved at all since I last had cable 10 years ago. Totally not worth it.

 – About 4 months ago.

I live in Fernley, NV.

I think they are having congestion problems in reno NV.


Lately I’ve been having problems with latency to datacenters that are close by and...

I live in Fernley, NV.

I think they are having congestion problems in reno NV.


Lately I’ve been having problems with latency to datacenters that are close by and should not have any problems. Please take a look at this tracert.

Tracing route to 98.143.159.138.static.quadranet.com [98.143.159.138]
over a maximum of 30 hops:

1

 – About 4 months ago.

I wish I could punch a charter operator in the fucking face!!! ...

I wish I could punch a charter operator in the fucking face!!!

 – About 4 months ago.

Yet another night, straight in a row, where around midnight, Charter decides to kill their connection. Yet again, unable to stream anything without video stopping after every second or two. Works...

Yet another night, straight in a row, where around midnight, Charter decides to kill their connection. Yet again, unable to stream anything without video stopping after every second or two. Works fine all day, and then always soon after midnight, goes to crap. Yep, that's Charter for you... if you plan on sitting up late, be ready for a connection which will not work. It has been this way for the past two hours now... finally just going to bed... cannot hardly even load Facebook... soon as something else is offered in our rural area, I'm switching to something more reliable.

 – About 4 months ago.

Our service in Billings Montana slows down to a crawl every night. This seems to be worse from Sept-April. Your customer service is truly as bad as it gets. ...

Our service in Billings Montana slows down to a crawl every night. This seems to be worse from Sept-April. Your customer service is truly as bad as it gets.

 – About 5 months ago.

Not even 9PM here, and the Charter's connection has become intermittent. It started this the other day, when it rained and has continued. Every time it rains, it seems something bad happens with...

Not even 9PM here, and the Charter's connection has become intermittent. It started this the other day, when it rained and has continued. Every time it rains, it seems something bad happens with Charter's connection. Perhaps they should fix their leaky roof in the server room???

Anyways, this site is on a 'forever loading' icon on my browser, and YouTube videos are being scaled down to play a resolution of 360 and even then, the video cannot buffer fast enough, so keeps stopping every 3-4 seconds until it can continue buffering.

Yes, this is the kind of service Charter gives, but hey, guess some type of service is better than nothing, so they keep that 99.9% uptime slogan, eh?

 – About 5 months ago.

I just spent 1.25 hours on the phone trying to get my Charter Communications Internet costs down. It went up 50% over night to 60.00. I asked them if they had a slower and cheaper speed that 60. ...

I just spent 1.25 hours on the phone trying to get my Charter Communications Internet costs down. It went up 50% over night to 60.00. I asked them if they had a slower and cheaper speed that 60. They said they do not. I said nothing for low income people. They said no. Back in the day the mom and pop locally ran cable companies actually cared about their customers because they were their neighbors., Charter Communications is no way a neighbor and by far the worst corporate monster of them all. The FCC lets them have a monopoly in most towns they serve. I once sent a letter to the FCC complaining about Charter and their sleezy practices. The FCC sent me back an email that said Charter could whatever they want.

 – About 5 months ago.

charter e-mail sucks because it won't keep my contact list on my e-mail page...

charter e-mail sucks because it won't keep my contact list on my e-mail page

 – About 5 months ago.

I want to tell the entire world how much I hate CHARTER. They suck! Where I live they have an exclusive monopoly and they act like it. They are abusive and obnoxious ! As soon as there is an...

I want to tell the entire world how much I hate CHARTER. They suck! Where I live they have an exclusive monopoly and they act like it. They are abusive and obnoxious ! As soon as there is an option, I will leave them in a heart beat! Charter Sucks!

 – About 5 months ago.

OH MY GOODNESS YOU PEOPLE ARE PATHETIC!!!...

OH MY GOODNESS YOU PEOPLE ARE PATHETIC!!!

 – About 5 months ago.

o wow yee yaw yang dang bang yall suck!...

o wow yee yaw yang dang bang yall suck!

 – About 5 months ago.

Service out in Roswell GA again.,.....

Service out in Roswell GA again.,..

 – About 5 months ago.

Dear USA, I don't have any other cable option but Charter where I live. There is NO competitor. They are my only option. So, with all due respect, please SHUT UP!...

Dear USA, I don't have any other cable option but Charter where I live. There is NO competitor. They are my only option. So, with all due respect, please SHUT UP!

 – About 5 months ago.

I have charter. My internet keeps going out. I called them & they told me that it was my wireless router so they would not be coming out to look at it so the problem continued. I found out recently...

I have charter. My internet keeps going out. I called them & they told me that it was my wireless router so they would not be coming out to look at it so the problem continued. I found out recently that it wasn't my wireless router because it is also happening to my desktop computer. I have complained but they refused to send someone out. I have written them letter with the dates & times that the internet went out but they haven't responded but I bet they will respond when I pay my cable bill but I will cut out the internet bill because I am not paying for what I don't receive. It is now cutting out every single day & for you assholes putting people down for complaining about Charter Communications, get off this site because this is supposed to be a place for people to feel safe to complain about something without you people calling them idiots. You like Charter Communications then get off this site because this is the site 3,439 reasons why it sucks. Now if it was 3,439 reasons I would like to stick my tongue up its ass until my nose turns brown then this would be for you but it doesn't say that now does it? So get out of here & stop putting people down for complaining. You are the losers with nothing better to do than to rag & troll for negative posts that you could leave hateful comments on. Charter sucks ass. Plain & simple. You don't like it? Well, tell it to someone who gives a damn because I don't.

 – About 5 months ago.

@Worcester, MA, USA- Well, then move somewhere else. You're the idiot still paying for services you don't like.. ...

@Worcester, MA, USA- Well, then move somewhere else. You're the idiot still paying for services you don't like..

 – About 5 months ago.

this is why i don't have cable you losers PLEBS...

this is why i don't have cable you losers PLEBS

 – About 5 months ago.

Grand Junction. Colorado Another day of crappy cable, it's on! it's off! it's on! it's off again, all day long! Worst cable company ever!...

Grand Junction. Colorado Another day of crappy cable, it's on! it's off! it's on! it's off again, all day long! Worst cable company ever!

 – About 5 months ago.

Trying to watch Thursday night football and the damn thing cuts out every 2 minutes, get your shit together!...

Trying to watch Thursday night football and the damn thing cuts out every 2 minutes, get your shit together!

 – About 5 months ago.

We were forced to get Charter when we moved to Glendale a few months ago and it has been a nightmare. The internet constantly goes down and restarting the modem and router repeatedly has no effect....

We were forced to get Charter when we moved to Glendale a few months ago and it has been a nightmare. The internet constantly goes down and restarting the modem and router repeatedly has no effect. They sent a guy out to our house to take a look after our first week here and he was nice - until we realized later that he had stolen personal items from our bedroom. If I had any other options for internet service I would use them but this is all that is available. Fuck Charter.

 – About 5 months ago.

@USA - you say for us to quit complaining and switch companies. Well, let's see, there's ONE other choice available to me. DSL. And since I live far away from the switching station, I MAY...

@USA - you say for us to quit complaining and switch companies. Well, let's see, there's ONE other choice available to me. DSL. And since I live far away from the switching station, I MAY get 2Mbps.

So for many of us, WE HAVE NO OTHER CHOICE AVAILABLE.

So TAKE A CHILL PILL!!!!

Oh wait, you're probably a Charter employee....

 – About 5 months ago.

First off, Charter email has to be the worst product out there shy of 28k dial up service. Slow, clunky, just bad.

Now the real reason of my complaint: We moved to Florida from St....

First off, Charter email has to be the worst product out there shy of 28k dial up service. Slow, clunky, just bad.

Now the real reason of my complaint: We moved to Florida from St. Louis two weeks ago and prior to moving contacted Charter twice as to what the disposition of our email accounts would be - No problem, they stay active for 60-90 days. TWO separate representatives told me this on two separate days. I asked about the message on the phone once we moved and was told by both rep's that we just needed to give them the phone number and they would put the Di Da DI -- the number you are trying to reach has changed, the new number is .......".
Gave them the number, they said it would be done.

Now I've moved, the email has quit working, the old phone number/call notes still has our old message on it and we can't retrieve the messages even though you can leave a message.

Called Charter to re-activate email or reset the voicemail pin and was told there is nothing they can do because the account was closed two weeks ago. They can't do anything with the number because it has been deactivated. Even though it hasn't and is still taking messages.

And the kicker - because I was dissatisfied with her answers, Kelly the Tech Service rep hung up on me at the end of the call and bypassed the customer satisfaction survey. HA - what at fncking B1tch. To he11 with Charter and good riddance. Glad I've moved and never have to deal with them again.

 – About 5 months ago.

Fuck Charter. I am fucking GLAD Google Fiber is coming to LA. ...

Fuck Charter. I am fucking GLAD Google Fiber is coming to LA.

 – About 5 months ago.

Charter's Network Admins feel an appropriate time to do server maintenance is around midnight or 1 AM at the latest... they hire a bunch of old-fart's who cannot do maintenance at a reasonable...

Charter's Network Admins feel an appropriate time to do server maintenance is around midnight or 1 AM at the latest... they hire a bunch of old-fart's who cannot do maintenance at a reasonable time such as 3-4 AM, and instead, do it while users are still 'trying' to use their service... it's a joke, really. Every time I have asked why they do maintenance at these times, they always tell me "our records show nothing was scheduled." Yeah right, it's just pure coincidence that it's always this EXACT same time my connection goes to crap, right? Charter maybe should hire people who do maintenance at the lowest peak hours... they've pulled this crap at midnight on Friday's, Saturday's before... Thanks Charter, you suck!

 – About 5 months ago.

Charter is full of braindead washups who font give a fuck about customers at all. They also wont allow me to use my router instead i have to fucking rent some bullshit from them that is an absolute...

Charter is full of braindead washups who font give a fuck about customers at all. They also wont allow me to use my router instead i have to fucking rent some bullshit from them that is an absolute peice of fucking shit and our god damn internet goes out every fucking second but charter wont do anything about it and they dont have a better router because theyre completely usesless and crooked. They are going to burn in the deepest levels of hell eternally drowing in satans piss

 – About 5 months ago.

You all that are complaining are idiots. You claim you "HATE" Charter.. SWITH COMPANIES!! You are the one who is paying for it. Find something else....

You all that are complaining are idiots. You claim you "HATE" Charter.. SWITH COMPANIES!! You are the one who is paying for it. Find something else.

 – About 5 months ago.

I have to say if people are using the modem and router charter gave you quit being cheap and buy your own. I get 60Mb/s consistent and never have had any trouble with cable or internet. Actually...

I have to say if people are using the modem and router charter gave you quit being cheap and buy your own. I get 60Mb/s consistent and never have had any trouble with cable or internet. Actually Charter is the best service I have ever used and I am running a ton of devices and a server. Just please give us higher upload speeds is all!!

 – About 5 months ago.

WTF Charter? You pump out all these LIES in your spectrum ads and can't back a fucking thing!!
Every since I've been a customer (about 15 years); Internet sucks, TV sucks, business...

WTF Charter? You pump out all these LIES in your spectrum ads and can't back a fucking thing!!
Every since I've been a customer (about 15 years); Internet sucks, TV sucks, business service sucks, email site is unusable and your customer service/techs suck the most.
What, do you think you're microsoft or something?
It's even more criminal that the government traps the consumer into using your sorry ass service.
Do use all a favor and sell your company to someone that actually knows what they're doing.

 – About 5 months ago.

Charter spectrum sucks sooo bad....I'm now using antennae TV...

Charter spectrum sucks sooo bad....I'm now using antennae TV

 – About 5 months ago.

During the past couple of months Charter commercials have gotten out of hand. During every commercial break, 1, 2, and frequently 3 back-to-back Charter commercials at each and every commercial break....

During the past couple of months Charter commercials have gotten out of hand. During every commercial break, 1, 2, and frequently 3 back-to-back Charter commercials at each and every commercial break. Day & night time, all cable networks and on locals.

I'm on Charter's Silver package & internet but, if the commercials don't cease (or let up) pretty soon - I plan on dropping Charter's cable TV completely so I don't have to watch/listen to them anymore.

Charter must be very worried about satellite the way most of the commercials are dogging out satellite, I'm seriously considering signing up for satellite for a few years so I can see for myself.

 – About 5 months ago.

So back in September I broke down and had Charter Cable TV hooked up, mainly because of football and Walking Dead. Lol. Three days ago it went digital in our area. Went to Charter in Davison...

So back in September I broke down and had Charter Cable TV hooked up, mainly because of football and Walking Dead. Lol. Three days ago it went digital in our area. Went to Charter in Davison before the changeover and got 4 new boxes and a modem for internet. Internet promises 60 mpbs. As of now I am ready to box all their equipment up and ship it back to their asses. Spent three days with no tv and on the phone for hours trying to get a human for help. Technician finally came today and fixed the tv set up and hooked up modem to router. Does it end there? Fuck no!!!! Tech never even checked if the internet was working. On the phone again. Lady on the phone said I was never set up for internet, they gave me the modem but didn't set it up. She said she fixed it. Internet is so slow I went back to Frontier connection. Not happy with Charter tv!!!!!!!!

 – About 5 months ago.

shitty charter tv! i want to watch one show a week, one that's all just one......and week after week, the damn thing freezes up while watching the walking dead....GRRRRRRRR! COME ON CHARTER YOU...

shitty charter tv! i want to watch one show a week, one that's all just one......and week after week, the damn thing freezes up while watching the walking dead....GRRRRRRRR! COME ON CHARTER YOU SUCK!!!!!!

 – About 5 months ago.

Price goes up as service stays the same, I'm in the wrong business. When questioned they say pay or leave, I say leave...and F___charter!
...

Price goes up as service stays the same, I'm in the wrong business. When questioned they say pay or leave, I say leave...and F___charter!

 – About 5 months ago.

I hate Charter as much as everyone else, but you do realize that the 60mbps download speed they advertise is in megabits? So your Megabyte download speed is your Megabit download speed divided by 8......

I hate Charter as much as everyone else, but you do realize that the 60mbps download speed they advertise is in megabits? So your Megabyte download speed is your Megabit download speed divided by 8... 60 / 8 = 7.5 MegaBybtes / second. ISP's advertise in Megabits. If you are a megabytes minded person the 60 down / 4 up speeds would be 7.5mb down / 0.5mb up.

 – About 5 months ago.

Was promised 60mbps, I barely get 8. Calling them is useless. Fuck this company!...

Was promised 60mbps, I barely get 8. Calling them is useless. Fuck this company!

 – About 5 months ago.

Charter Communications has been, without a doubt, the single most difficult vendor our restaurant has dealt with in the year and a half since we opened. Our business relies on a stable internet...

Charter Communications has been, without a doubt, the single most difficult vendor our restaurant has dealt with in the year and a half since we opened. Our business relies on a stable internet connection for a number of functions and systems, not the least of which is secure credit card processing.

Our internet drops every time there's a hint of inclement weather, even though it's supposedly a hard-wired connection into the building. We typically find ourselves forced to reboot the Charter modem multiple times a week, just in order to function. And, when there's a more serious outage, it takes DAYS for the issue to be resolved. In fact, it takes DAYS for a technician to even show up. Every single call on these issues requires that we start from scratch in terms of detailing the problem, scheduling repair service, etc. Then, when a tech finally does arrive, he's clueless as to what the issue is ... we must start again from scratch with him.

However, the most egregious problem of late came when we reported that a truck had knocked out an overhead cable run that killed our internet service immediately. Despite being told on 3 separate days that techs were being dispatched to address and repair the outage, nothing was fixed. This morning, 2 techs FINALLY showed up. We watched as they worked inside a box atop the pole. Then, the "lead" tech waltzed into our kitchen, into the office, looked at the modem and exclaimed, "All your lights are blinking so nothing is wrong with your service. What exactly did you want me to check out?"

As it turns out, we suddenly had internet service back despite the tech telling us that there never had been a problem and that they had made no repairs or adjustments. Mind you, we actually WITNESSED them working in the cable box atop the pole ... our internet service, which had been out for 4 days prior was suddenly and magically alive. Basically, the tech treated us like some sort of stupid idiots ... according to him "there never was a problem, nothing had to be fixed, we had had service all along." Several of us here are, in fact, quite tech savvy and, on this particular day, we had a network specialist in the house on some unrelated issues who happened to witness the same things we did. Not that we needed it, but he confirmed that the internet service was out prior to Charter's arrival and was only restored once the tech came down off his ladder.

We don't pretend to understand why this particular technician would behave in this manner, but suffice it to say this has left a horrible and lasting impression as far as a continued relationship with Charter goes.

 – About 5 months ago.

If Charter spent a fraction as much on their infrastructure and technology as they did their advertising, they might have a decent product. I had DirecTV for years, but had to switch to Charter when...

If Charter spent a fraction as much on their infrastructure and technology as they did their advertising, they might have a decent product. I had DirecTV for years, but had to switch to Charter when I moved. DirecTV is light years ahead of Charter, from their programming and reliability to their pricing and technology.

 – About 5 months ago.

Between shows that freeze then resume minutes later into the show, pictures breaking up, and show list that don't match what is on, it's making watching anything a chore! Don't get me...

Between shows that freeze then resume minutes later into the show, pictures breaking up, and show list that don't match what is on, it's making watching anything a chore! Don't get me started on the ancient DVR they gave us. If you want to watch a show you taped in one room then move to another room, I hope you taped it there too. The internet is beyond slow, although add someone watching TV and I hope you like buffering! So far the only thing their commercials that make fun of supposedly other companies failures is to point out there own. What a waste of money!

 – About 5 months ago.

Had Charter for years, and until the past few days I loved Charter. Very rarely had any issues at all. for the past few days it's been horrendous. Games? Forget it. Videos? Maybe if I'm lucky....

Had Charter for years, and until the past few days I loved Charter. Very rarely had any issues at all. for the past few days it's been horrendous. Games? Forget it. Videos? Maybe if I'm lucky. Giving them another week to sort it, then looking for a new service provider. Least they could do is explain what the hell is going on!

 – About 5 months ago.

We have been a customer of Charter since the beginning, going back to a point before I can remember. For the past, lets say ten years now, Charter has done nothing but screw the pooch. Service that...

We have been a customer of Charter since the beginning, going back to a point before I can remember. For the past, lets say ten years now, Charter has done nothing but screw the pooch. Service that hardly ever works right, and customer service that is limited in both intelligence and common courtesy. The channels are always acting up, losing sound, descrambling, and freezing. When calling the offices for support, you deal with people that do not know anything (one day I actually got four different answers to a problem). Charter's response to every problem is pretty much the same thing "We need to have a tech come and take a look." And of course it is always the customers fault, never Charter's. Just today I went to exchange a cable box, something that we do often because a Charter employee told me that the box's will often over heat and act up. This jerk behind the counter tells me that we have done this too often and have to have a tech come out and evaluate the problem. Things got heated, but managed to stay civil despite my growing urge to toss the box at the jerk. I am currently looking into finding another provider for my cable.

 – About 5 months ago.

For days and days.... the sucketh of Charter has besieged me.
It even broke my Netflix on my PS4. Network errors everywhere.
Getting anywhere from 7.9 -> 21mbps at advertised (60mbps)...

For days and days.... the sucketh of Charter has besieged me.
It even broke my Netflix on my PS4. Network errors everywhere.
Getting anywhere from 7.9 -> 21mbps at advertised (60mbps) "Spectrum"
If I had any other choice than these shitty monopolized people I would.

 – About 5 months ago.

Ever since we resubscribed to Charter after an unfortunate house fire, our Charter service has become MUCH MUCH worse. Before, it was perfectly fine, but now with their shitty "Spectrum"...

Ever since we resubscribed to Charter after an unfortunate house fire, our Charter service has become MUCH MUCH worse. Before, it was perfectly fine, but now with their shitty "Spectrum" plans it's become unbearable.

 – About 5 months ago.

The WiFi is actually beyond miserable! The Internet speed is constantly jumping from 80 - beyond 500!!!!!! How am I gonna play game wit that shitty speed?...

The WiFi is actually beyond miserable! The Internet speed is constantly jumping from 80 - beyond 500!!!!!! How am I gonna play game wit that shitty speed?

 – About 5 months ago.

For the past fucking week and a half the internet has been acting up. Whenever I wake up in the morning and turn my computer on, I have to disconnect the router so that I can connect to the internet....

For the past fucking week and a half the internet has been acting up. Whenever I wake up in the morning and turn my computer on, I have to disconnect the router so that I can connect to the internet. It says there is a connection, but whenever I try to connect to it, there's a problem. I know it's not my computer because this happens to every other device I own. I have to actually sync up when I reset the router so my girlfriend can get internet on her phone and I can have it on my computer. Today though, it's been acting the worst. Keeps saying I have an internet connection, but sites either don't load or take forever. According to Charter's own speed test, I have 40mb/s down. How in the fuck can that connection be slow? I feel like one day I'm going to pop a god damn aneurysm over this shit.

 – About 5 months ago.

Home service does not offer any upstream guarantee. Despite plugging 3 different devices directly into the modem, getting 100Mb+ down, apparently 120-180Kb up is acceptable (although completely...

Home service does not offer any upstream guarantee. Despite plugging 3 different devices directly into the modem, getting 100Mb+ down, apparently 120-180Kb up is acceptable (although completely unusable). I was told that I'd have to pay for a technician visit.

 – About 5 months ago.

Charter steaming app buffering like crazy! All other apps stream just fine. Charter cannot even stream over their own app on their own network!! LMAO...

Charter steaming app buffering like crazy! All other apps stream just fine. Charter cannot even stream over their own app on their own network!! LMAO

 – About 5 months ago.

So I was watching TV it was fuzzy and jumpy. Then a Charter Commercial Came On! It was fixed! Oh I stand corrected right after the commercial was done, It was fuzzy again. Oh and my internet hasten...

So I was watching TV it was fuzzy and jumpy. Then a Charter Commercial Came On! It was fixed! Oh I stand corrected right after the commercial was done, It was fuzzy again. Oh and my internet hasten worked for 3 days! Its back up now but 3 day 5 guys. OMG charter sucks! I think I may go back to Direct Tv and AT&T Internet and Phone!

 – About 5 months ago.

Fucking sucks. WiFi goes down at least once a month, TV service is patchy at best, and can't get a tech to come to the house on time to save my life. ...

Fucking sucks. WiFi goes down at least once a month, TV service is patchy at best, and can't get a tech to come to the house on time to save my life.

 – About 5 months ago.

WORST internet service I have ever had. The model literally disconnects every 30 mins. I can't even enjoy playing video game without this trash modem/internet ruining my god damn mood.

WORST internet service I have ever had. The model literally disconnects every 30 mins. I can't even enjoy playing video game without this trash modem/internet ruining my god damn mood.

I can't possibly come up with a cable company that is worse than charter.

 – About 5 months ago.

Nothing EVER works. On my HD box the OnDemand won't come up. (Oh the irony) and on all the tvs upstairs any time you change the channel it says "Channel not available" and you have to turn...

Nothing EVER works. On my HD box the OnDemand won't come up. (Oh the irony) and on all the tvs upstairs any time you change the channel it says "Channel not available" and you have to turn the box on and off until it finally comes in. I want to tear my hair out. Getting Charter = WORST.MISTAKE.EVER

 – About 6 months ago.

Audio keeps going out - call to report - can't troubleshoot if its not happening at that exact moment....really? Am I supposed to call every time the sounds stops (it's intermittent); by the...

Audio keeps going out - call to report - can't troubleshoot if its not happening at that exact moment....really? Am I supposed to call every time the sounds stops (it's intermittent); by the time I get through it will be back on.

On Demand shows pixelates - so much so that we end up changing to another channel

SO frustrating -esp. when my bill is $280 per month!!!

 – About 6 months ago.

every month they raise their cable TV prices , my bill is $2.00 more than it was last month , why ?????? I was trying to stay with cable TV , but it looks like I have to make a choice to maybe go to...

every month they raise their cable TV prices , my bill is $2.00 more than it was last month , why ?????? I was trying to stay with cable TV , but it looks like I have to make a choice to maybe go to Satellite soon .I'm on a fixed income and Charter must be against people like me .

 – About 6 months ago.

Charter sucks because they treat their techs like ****, and the people running the show don't have a ******* clue. Oh, and they are greedy bastards....

Charter sucks because they treat their techs like ****, and the people running the show don't have a ******* clue. Oh, and they are greedy bastards.

 – About 6 months ago.

45 days to set up auto-pay? Really? Are they still on pencil and paper over there? Or more likely just a ploy to collect late fees for their "hi speed" internet that isn't....

45 days to set up auto-pay? Really? Are they still on pencil and paper over there? Or more likely just a ploy to collect late fees for their "hi speed" internet that isn't.

 – About 6 months ago.

They've been advertising Spectrum for 2 years, but we still don't have it and the local office can't say when it will happen.I sent a letter to the CEO about this and not having The Golf...

They've been advertising Spectrum for 2 years, but we still don't have it and the local office can't say when it will happen.I sent a letter to the CEO about this and not having The Golf channel in HD. I received several phone calls from his staff, but they were pro forma, non-responsive, and confused at best. I think, however, they said only 10% of Texas has Charter, yet they continue to advertise Spectrum as if we all have it.

We don't have Fox Business channel, so we tried to stream the presidential debate last night. The video froze so frequently that it was unwatchable, which indicates our internet speed is slower than what Charter claims.

 – About 6 months ago.

Three months in and I figured I'd get used to the crap that is Charter after having to use it. DirectTV cannot get a signal. I'm cutting down trees in the spring. Charter completely blows. ...

Three months in and I figured I'd get used to the crap that is Charter after having to use it. DirectTV cannot get a signal. I'm cutting down trees in the spring. Charter completely blows. The cable menu SUCKS. Get in update please it blows so bad! Looks like something from 1970. Your video on demand sucks and always skips. TV Channel line up sucks. and your service is even worse. I hate the TV stuff so much. Movie selection in pay per view is such a pain to navigate. It is miserable. Catch up to everyone else please, you are way behind and you suck.

 – About 6 months ago.

Seriously Charter your amazing 60 MB Down can eat me. I barely get 3mb's a second when downloading from high bandwidth sites. Then your awesome 4mb up rivals that of a the first automobiles. 4mb!...

Seriously Charter your amazing 60 MB Down can eat me. I barely get 3mb's a second when downloading from high bandwidth sites. Then your awesome 4mb up rivals that of a the first automobiles. 4mb! Go eat a donut hole. You
're account management is so terrible I can't even believe you have a site. It is pointless. When I try to make changes or do anything it goes directly to call us! I don't want to call you. I don't like you.

 – About 6 months ago.

My god, the videos and page loads are soooo slow. Which I could get another provider!!...

My god, the videos and page loads are soooo slow. Which I could get another provider!!

 – About 6 months ago.

All those who have email issues. USE YAHOO or gmail! I would never use Charter email so you can have access to your email. Whats wrong with that?...

All those who have email issues. USE YAHOO or gmail! I would never use Charter email so you can have access to your email. Whats wrong with that?

 – About 6 months ago.

Ha. F. As i type this my words are lagging to show up. I pay 54.00 for something that should be around 50mbps or whatever that is and i have to sit around waiting for a page to load so i can scroll...

Ha. F. As i type this my words are lagging to show up. I pay 54.00 for something that should be around 50mbps or whatever that is and i have to sit around waiting for a page to load so i can scroll down or click a button. Then there is the type lag. Ive changed the modem, the router, called charter numerous times and they no longer send anyone out. Forget it. They say Its my problem not theirs ...and i dont have a choice. No other service provider operates this area except dish and i dont need a small satellite parked outside my small building to just use internet. Poor reps have to hear how much i hate that company. Anyone else get slow speeds that take you back to dial up days? If so lets get to the bottom if it and start a class action lawsuit. I want some money back for all the time spent waiting. Its not just one computer its all the compuers in my house. Getting a new computer wont make a difference. I HATE charter.

 – About 6 months ago.

so i bought a new c6300 netgear modem/router so i can actually get the internet speed i pay for so then i have to go thorugh this long setup by calling charter and shit so after talking on the phone...

so i bought a new c6300 netgear modem/router so i can actually get the internet speed i pay for so then i have to go thorugh this long setup by calling charter and shit so after talking on the phone for awhile and them telling me that their tech guys are getting my modem/router compatible with their system they tell me they will call back within 1 - 3 hours telling me its all setup after 5 hours i call back later to find out that the person i talked to was bull shitting everything and made it all up so i would hang up the phone and they kept telling me that had good routers and i should buy from them etc... complete bullshit

 – About 6 months ago.

Email service blows! Have not been able to log in for 2 days now. Enter email and password and it returns to the same friggin screen asking for email and password...WTF? Been terrible since "new...

Email service blows! Have not been able to log in for 2 days now. Enter email and password and it returns to the same friggin screen asking for email and password...WTF? Been terrible since "new and improved" format. Going to switch all my bills statements and stuff to Hotmail!

 – About 6 months ago.

These complaints mean nothing unless you file a lawsuit against Charter. Find several complaints similar to your and go to a lawyer and file a lawsuit againts this company THEN take the lawsuit to the...

These complaints mean nothing unless you file a lawsuit against Charter. Find several complaints similar to your and go to a lawyer and file a lawsuit againts this company THEN take the lawsuit to the largest TV News station in your area. They will not do a story unless they see a copy of the lawsuit. I am in Alabama and for the past 5 months to enter my driveway I have to look at my cable strung from one tree and across to another tree. My neighborhood has multi million dollar houses and we payed dearly for underground utilities to make things look nice. My house has been on the market for sale through all of this and this "poor service" is against standards and has affected the sale of my house. Any referrals to a solid trial lawyer licensed to practice in Alabama would be appreciated. I have all of this with Channel 12 News in Montgomery. My cell is 334.524.6683

 – About 6 months ago.

Well the amazing super speed Charter is at it again. Speed tests are at 411 and 420. I wish they would spend more on their commercials, so we could get even shittier service. They are such a joke. ...

Well the amazing super speed Charter is at it again. Speed tests are at 411 and 420. I wish they would spend more on their commercials, so we could get even shittier service. They are such a joke.

 – About 6 months ago.

Go to sign into my account on charter.com to pay my bill and get some fucking XML error when I hit login. Charter's fucking website has sucked FOREVER. For fuuuuuuuuucks sake, why do I get a...

Go to sign into my account on charter.com to pay my bill and get some fucking XML error when I hit login. Charter's fucking website has sucked FOREVER. For fuuuuuuuuucks sake, why do I get a runaround 50% of the time I want to log into my account? They'll BLOW UP MY FUCKING PHONE to ask where their money is, but when payday finally rolls around and I actually want to give charter my money, I can't. It's just fucking comical at this point.

 – About 6 months ago.

Central Massachusetts- can't get on the Charter.net web site to get mail this morning. ...

Central Massachusetts- can't get on the Charter.net web site to get mail this morning.

 – About 6 months ago.

Rochester Minnesota ,
I have talked to charter tech support about 12 times since they upgraded to the new email format . I have never been so disappointing in a product in my life as I am with...

Rochester Minnesota ,
I have talked to charter tech support about 12 times since they upgraded to the new email format . I have never been so disappointing in a product in my life as I am with charter email . They must have done very very minimum testing or zero testing with it before pushing it out to the masses. but that goes with charters MO . My biggest issue is my original folders that have a special charter in the name are not able be to opened and retrieve stored email , every week they say they are working on it, they ask to log in as me to see if they can access the folder and guess what they can't either , I ask to talk to second level support because the first line of nay sayers are useless in getting anything resolved, but they will never forward my call on , instead they tell me someone will call me back in 24hours. Guess what, no one every calls me back. The email format is very unfriendly, it is slow as hell, and sometime it takes up to two days before mail shows up in my inbox. What a pile o CRAP. Russ

 – About 6 months ago.

Shit is so bad, I have a constant 200 ping when connected to a game server. 95% of my games I own are unplayable and this is my only choice. Fuck charter....

Shit is so bad, I have a constant 200 ping when connected to a game server. 95% of my games I own are unplayable and this is my only choice. Fuck charter.

 – About 6 months ago.

Charter isn't a service provider but more so a provider of daily frustration....

Charter isn't a service provider but more so a provider of daily frustration.

 – About 6 months ago.

test...

test

 – About 6 months ago.

Why can't Charter have basic services like being able to see a log of incoming calls on its web site?...

Why can't Charter have basic services like being able to see a log of incoming calls on its web site?

 – About 6 months ago.

I hate charter, it is so frustrating watching a show, and loosing sound, and getting blips in the video, also my internet has gotten down to a crawl lately, for what we pay for their service you would...

I hate charter, it is so frustrating watching a show, and loosing sound, and getting blips in the video, also my internet has gotten down to a crawl lately, for what we pay for their service you would think you would get great service, but not with charter, there service stinks.

 – About 6 months ago.

Wow!

Never have I ever met such an unsuccessful, angry, non caring, company. As stated below, a can and string is looking better every single day! Since they have monopoly in our area,...

Wow!

Never have I ever met such an unsuccessful, angry, non caring, company. As stated below, a can and string is looking better every single day! Since they have monopoly in our area, they get to raise our rates ever so slightly every month, thinking we don't notice! Do not, and I mean do not get me started about their customer service. Seriously, I had to resubmit this just because their internet sucks. I hate them.

 – About 6 months ago.

They are the only choice I have, but a can and a string are looking like a perty good alternative. ...

They are the only choice I have, but a can and a string are looking like a perty good alternative.

 – About 6 months ago.

Former Charter employee. Never been so ashamed of company I've worked for....

Former Charter employee. Never been so ashamed of company I've worked for.

 – About 6 months ago.

Only when Grand Junction and other communities faced with this pernicious monopoly get their own publicly-owned and publicly-accountable internet services will we emerge from the dark ages.

Only when Grand Junction and other communities faced with this pernicious monopoly get their own publicly-owned and publicly-accountable internet services will we emerge from the dark ages.

So many other countries in the world have superior connectivity because this willy-nilly way Americans have of going about public utilities owned by corporate monopolies does not work.

I'd say Americans are suffering from a learning disability .

 – About 6 months ago.

Contacted Charter on 10/22 with regard to approximately 150 emails missing from my account from 9/29 - 10/22. Was told issue resolved in 48 hours. Contacted Charter on 10/23 to find status of issue...

Contacted Charter on 10/22 with regard to approximately 150 emails missing from my account from 9/29 - 10/22. Was told issue resolved in 48 hours. Contacted Charter on 10/23 to find status of issue and was told request was "escalated" and would take 72 hours. Contacted Charter 10/27 to find out status of issue and was told, again, "escalated" and 5-7 business days to resolve issue. Charter contacted me on 10/27 to request date, email address and time of missing emails so that they could check for them. In my misguided belief that Charter was a reliable company I did not archive my entire email list - and I'm guessing not a lot of people out there do either. I consider myself a fairly bright person - college and graduate degree; however, I am not able to memorize the email address, date and time of emails that Charter destroyed. I was then told by Charter that they cannot help me at all.

This is a ridiculous situation and seeing as Charter has time and time again shown itself to be a horrific organization, I should not be surprised.

Now I have the bonus of trying to contact clients with regard to their queries, orders and such and I know I am missing 9/10th of them.

The Charter television experience is a whole other bag of crazy.

 – About 6 months ago.

The level of frustration with their totally ignorant phone support had reached the breaking point.
There is a feature that allows one to block unwanted callers online. It allows 10 entires. The...

The level of frustration with their totally ignorant phone support had reached the breaking point.
There is a feature that allows one to block unwanted callers online. It allows 10 entires. The software is broken. It will not allow you to enter new phone numbers to replace old ones that no longer call. The dialog box says please enter a valid 10 digit number. I have called 6 times and they simply refuse to acknowledge the problem. They blame it on my lack of knowledge or a dated modem. This is a website problem and has nothing whatsoever to do with my phone or phone modem.
Further they refuse to credit my bill.

 – About 6 months ago.

I have been through customer service more time in the past three weeks than I can count! I have been trying to get a cable card for three weeks now. They say its ordered but never shipped, one three...

I have been through customer service more time in the past three weeks than I can count! I have been trying to get a cable card for three weeks now. They say its ordered but never shipped, one three separate occasions I had to call to order each time and it was not placed right in the system or some other ridiculous reason why it wasn't done properly. As per their request to drive down to the local office to pick one up, they didnt have one! FAIL again! As the clerk in the office gets attitude with me because of my anger and frustration at this point, granted I was angry nevertheless their job is to make things right and not get an attitude with me. SO here I am again...equipment I have purchased still in the box, Charter seemingly not to care because they can! Lobbyist and politicians have created a monopoly so that there is no direct competition. There should be competing cable companies in every market. And not be allowed to purchase a region. So lets see next week if Charter actually follows through!

 – About 6 months ago.

Try to use ANY other company you can find first before you sink to Charter because they suck WAY TOO MUCH to do business with! Took me 2 days to get my online account set up BUT then I found it was...

Try to use ANY other company you can find first before you sink to Charter because they suck WAY TOO MUCH to do business with! Took me 2 days to get my online account set up BUT then I found it was set up in a "Charter" way (didn't work anyway - Couldn't log on, etc). Then, every webpage I went to had a Charter Pop-Up advertisement (in my face like a virus - telling me how fantastic Charter is) Took me 2 more days to get the dumbasses to cancel the whole inline thing...LOL

 – About 6 months ago.

I was told by the charter rep to contact Apple to ask them why they did not give charter.com the correct settings for their SMTP server. Nevermind Apple Mail works fine with every other provider but...

I was told by the charter rep to contact Apple to ask them why they did not give charter.com the correct settings for their SMTP server. Nevermind Apple Mail works fine with every other provider but charter. I would be glad to troubleshoot your tech deficiencies. Where should I send the invoice to be paid for my service?

 – About 6 months ago.

Well, I've noticed that in VA they seem to like to throttle our speeds back every hour or so. Do not try to download more then one thing at a time on more then one PC. It's so frustrating...

Well, I've noticed that in VA they seem to like to throttle our speeds back every hour or so. Do not try to download more then one thing at a time on more then one PC. It's so frustrating watching my download speed go from 2 m/s to 0 kb/s over and over.... The internet is so unstable and unreliable.... You would think Verizon FiOS would be available in this area. Charter try to sell their internet here and other connections to I believe Cox and Cox wouldnt buy them because it was so poorly setup.

 – About 6 months ago.

This is the worst (successful) company in the history of the world. In a true competitive marketplace, they would be crushed because they suck so bad. But, as a monopoly provider, our various local...

This is the worst (successful) company in the history of the world. In a true competitive marketplace, they would be crushed because they suck so bad. But, as a monopoly provider, our various local governments have ensured that they can suck and still not give a rat's fuck. I wish Anonymous would bring these idiots to their knees, because I really have no idea how else to get their attention.

 – About 6 months ago.

When Charter isn't throttling the package I've paid for the past three years, and increasing prices, the continue to go off and on at random intervals of lasting degree. Sometimes Charter...

When Charter isn't throttling the package I've paid for the past three years, and increasing prices, the continue to go off and on at random intervals of lasting degree. Sometimes Charter likes to go out for 10 seconds, sometimes two hours, sometimes three weeks! But you never know, you'll get charged for the three weeks without usage anyways! We're switching to U-Verse soon; which I've heard isn't much better.
I hate internet monopolization. Cable companies shouldn't be providing internet. Internet companies should. Just like the rest of Europe. Hell, Germany gets better speed than we do, and the US is the goddamn country that constructed the internet!

 – About 6 months ago.

When I called Charter to complain about the e-mail I was belittled and told it was free and if I did not like it to use some other service. I tried to explain that I have the same work e-mail for 20...

When I called Charter to complain about the e-mail I was belittled and told it was free and if I did not like it to use some other service. I tried to explain that I have the same work e-mail for 20 years and that if I use a different service my business would suffer. My dial up service of old was quicker checking e-mails. No sympathy from them. For months my outbox listed the e-mails as from me. When I complained that it was stupid to list who they were from because the are all from me instead of who they went to they acted like I was i jerk. I also really resent when they know they have a problem to have the customer told to run diagnostic tests and actually try to blame it on the customers equipment.

 – About 6 months ago.

In response to Lakeview, Mn: We cancelled Charter TV some two years ago. Bought an indoor antenna to get over the air stations for the local news and then bought a Roku. We kept the Charter internet...

In response to Lakeview, Mn: We cancelled Charter TV some two years ago. Bought an indoor antenna to get over the air stations for the local news and then bought a Roku. We kept the Charter internet as it is very reliable and fast in our area. We subscribe to Netflix streaming for $8 or so a month; Acorn TV for some $35 per year which gives us British, Australian, etc. movies and TV; and also added the FoxNews, PBS, and many others channels to our Roku---all free. In addition, we stream all the movies, TV shows, etc. from all over the world via the internet connection and watch on our big screen telly. Streaming is the way to go---much cheaper than paying for a hundred plus channels you never watch---plus, did you know that just because you don't watch a channel that Charter cable carries, part of your monthly cable bill goes to all the channels? Thus, even if you don't watch a channel, they still get some of your money. Ask your kids how to set up streaming via the internet and about the Roku(about a hundred dollars). But, don't get the new Roku just released. The $79 one works just fine without all the bells and whistles on their new version. I still use an original version that I paid $29 for and it works fine. Good luck.

 – About 6 months ago.

Chater continues to find new ways to increase our monthly bill...so frustrating! Began with their cable service which has doubled over the last four years, then their internet offer that went from...

Chater continues to find new ways to increase our monthly bill...so frustrating! Began with their cable service which has doubled over the last four years, then their internet offer that went from $29 to $49 per month...on to, fast forward 12 mos, their mandatory you pay us to utilize a digital box that is necessary to receive our digital signal. Looking to find out of this trap or we'll charge whatever we want if you don't like it find someone else...of course, nothing else is offered in our area! I believe our kids are correct in saying "it's time to cut the cable" and get away from this entrapment!!

 – About 6 months ago.

They are horrible! I called in to have a cable box reinstalled on a rental (they took it off so I could paint the exterior. None of their limited 'menu' options sounded like a good fit but I...

They are horrible! I called in to have a cable box reinstalled on a rental (they took it off so I could paint the exterior. None of their limited 'menu' options sounded like a good fit but I was forced to picked one of the three. Naturally ended up in the wrong dept and was finally routed to the person that could help. unbelievable

If I ran my business like they run theirs I would be broke.

 – About 6 months ago.

So I end service with these idiots, turn in my equipment and give them my forwarding address to send any closing bills I may have. They assure me my account is settled. Cut to 5 months later. Boom,...

So I end service with these idiots, turn in my equipment and give them my forwarding address to send any closing bills I may have. They assure me my account is settled. Cut to 5 months later. Boom, collections account on my credit report from charter. Never got a phone call, email or closing bill in the mail. I called to inquire and they said they mailed it to my old address. Well that helps. The man on the phone assured me that if I paid it in full over the phone it would be deleted from my report so I did. Lie. Blatant lie. I contacted the collection agency they use and they refused to help me. Contacted charter again and they refused to help me. So now I am trying to dispute the whole thing through the credit agencies. This is beyond ridiculous. The main reason I made sure they had my forwarding address is because they have proven themselves incompetent countless times in the past. Now they have really screwed me over. Burn in hell, charter.