Map
Charter® Communications 1 out of 10 based on 2987 ratings.

Suwanee, GA, USA

 – About 9 hours ago.

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote...

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote control takes forever to respond. You push a button and you have time to get a sandwich before the TV responds. SO SLOW. All my other technology like iPhone, car, computer respond in like 1/2 a second. No, not charter. And you call them and they give you the run around.

Suwanee, GA, USA

 – About 9 hours ago.

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote...

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote control takes forever to respond. You push a button and you have time to get a sandwich before the TV responds. SO SLOW. All my other technology like iPhone, car, computer respond in like 1/2 a second. No, not charter. And you call them and they give you the run around.

Suwanee, GA, USA

 – About 9 hours ago.

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote...

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote control takes forever to respond. You push a button and you have time to get a sandwich before the TV responds. SO SLOW. All my other technology like iPhone, car, computer respond in like 1/2 a second. No, not charter. And you call them and they give you the run around.

USA

 – About 18 hours ago.

I live in Suwanee Ga and the internet, I pay for 30mb down, has slowed to unusable in the last few weeks. It's down for hours in the middle of the day and then speeds up late at night. I think...

I live in Suwanee Ga and the internet, I pay for 30mb down, has slowed to unusable in the last few weeks. It's down for hours in the middle of the day and then speeds up late at night. I think their equipment can't handle the increased speed offerings which probably attracted new customers. I'm typing this using my att hotspot out of necessity. The dvr they gave me is dog slow just changing channels. They were mostly good with occasional outages but now it's terrible across the board. I'm going to try att which is only 12mb in my area but hopefully consistently good.

Anderson, SC, USA

 – About 2 days ago.

UPDATE on my previous May 20 post ! Well, the never DID show up for the appointment (Wednesday, 20th) SOOO I figured they would CERTAINLY show up the next day ! I called them at noon on Thursday to...

UPDATE on my previous May 20 post ! Well, the never DID show up for the appointment (Wednesday, 20th) SOOO I figured they would CERTAINLY show up the next day ! I called them at noon on Thursday to find out WHAT THE HELL is going on ! They told me that the tech rescheduled the appointment ! (Say WHAT ?) for Friday, 22nd yesterday. I asked the girl WHY nobody bothered to take 2 minutes and call me and tell me this. she explained that since its an outside issue (install a grounding box to my outside connection at my house), that I don't even need to be there....I explained to her (for the THIRD TIME) that I DO need to be there to unluck the back gate and put the guard dog inside ! She said "Oh"...lol...clearly the lights on but nobody home in her world....ANYWAY, NOBODY SHOWED UP OR CALLED YESTERDAY so I called them AGAIN and THIS TIME some guy told me they DIDN'T EVEN HAVE an appointment for me yesterday and it was scheduled for next TUESDAY the 27th !! I told them they need to review ALL the calls I made to them that PROVES they had 2 appointments with me and NO SHOW !! The guy finally fessed up and admitted there was a foul-up. SOOOOO, he confirms my phone number and tells me he has just entered a "priority message" and one of their techs will call me within an hoiur and try to get this done....The time was approx. 6:50 pm last night.....Gues what ? You got it...NOBODY called or showed up....CHARTER SPECTRUM SUCKS BEYONG MAXIMUM SUCKAGE and not only are they incompetent but they are LIARS as well !! MAXIMUM SUCKAGE SPECTRUM (tm)

Flynn, TX, USA

 – About 3 days ago.

I am so frustrated with this charter account, I have to continually go to my gmail (which I pay nothing for) to be able to conduct any business or attachments with my email account. hate it. change...

I am so frustrated with this charter account, I have to continually go to my gmail (which I pay nothing for) to be able to conduct any business or attachments with my email account. hate it. change has got to come soon or even though I have had this email address for many years I will dump them!

Cheyenne, WY, USA

 – About 4 days ago.

I guess misery really does love company. Charter, like every other for-profit business, invests its resources in securing new customers and not in product quality.
The FTC seems to be...

I guess misery really does love company. Charter, like every other for-profit business, invests its resources in securing new customers and not in product quality.
The FTC seems to be populated exclusively by industry insiders, or soon to be insiders. No hope there!
Are we really the envy of the world as consumers of all things? What springs to mind is the catchphrase from the movie "Network", a dated yet relevant reference, where everyone opened their windows and shouted "I a mad as hell and won't take it anymore", or something to that effect.
In our collective mad dash to early adopt we have abandoned all notions of "quality". Who cares if it works as long as I have it?

I agree. Charter sucks. But is anything any better?

Anderson, SC, USA

 – About 4 days ago.

Anderson SC and charter sucks the worst ! they actually closed one of there offices here and now the waiting lines are unbearable at the one left....Every 3rd commercial on TV is charter spectrum...

Anderson SC and charter sucks the worst ! they actually closed one of there offices here and now the waiting lines are unbearable at the one left....Every 3rd commercial on TV is charter spectrum JAMMING their bullshit down our throats and WE have to pay for it with RIDICULOUS rates ! No such thing anymore as BASIC cable here...nope, if you want TV, you gotta pay 66/ month and another 56 (whatever) for internet...add taxes and bullshit = over 140 bucks a month....LOUSY service.....they told me they were coming today so I stayed home....at 3 pm I called them to tell them my time is just as valuable as theirs ! she told me they are still planning on coming and I verified my phone number....It's now 8:17 pm EST and they never showed up...no phone call, no NOTHING !! A totally wasted day waiting for shitty service....nice.....

Ironton, MO, USA

 – About 4 days ago.

Just went down to local cable office and the over brainiac informed me that I had been getting some of my services with them for free as it was a promo and now it was over .First of all they...

Just went down to local cable office and the over brainiac informed me that I had been getting some of my services with them for free as it was a promo and now it was over .First of all they overcharged me a year ago and I threatened to switch to dish so they offered me internet ( sloow) at 30.00 a. Mon. Today I get letter from this yeyhoo in marketing named DAVID ANDRESKI. And informed that internet jumped 30.00$ and cable another$ 20.00 ! What the F! Are we payin ? It's reruns anyway ! Charter I' m getting away from you you like a bad friend.😣

Tampa, FL, USA

 – About 5 days ago.

I'm in Ashland City, TN, and the consensus here is that charter fucking sucks. Since they have changed everything to charter spectrum, my channel lineup consists of 40 duplicated channels. Why the...

I'm in Ashland City, TN, and the consensus here is that charter fucking sucks. Since they have changed everything to charter spectrum, my channel lineup consists of 40 duplicated channels. Why the fuck am I paying for the same channel twice. Customer service were of no help saying its part of the new alignment, and we are not being charged. Bullshit!!!! I fucking hate charter. The phone service sucks ass, and the so-called caller id feature never works. Yet my cable bill continues to increase....I hate this shit!!!

USA

 – About 5 days ago.

So, I'm watching TV and all of a sudden the thing goes wacky. I thought maybe I was sitting on the remote or something, but it just decided to take a fit! After waiting about 10 minutes it finally...

So, I'm watching TV and all of a sudden the thing goes wacky. I thought maybe I was sitting on the remote or something, but it just decided to take a fit! After waiting about 10 minutes it finally came back on, channel 2. Luckily it wasn't something too important that I missed.

The other day I was trying to watch a news channel and it was doing the pixelization thing again. Annoying as hell, because the voices to sync with the crappy, corrupt picture. It was only one station, but of course it was the one that I wanted to watch. I hate to call them, because it's the same crap every time. You can't just call them an tell them to fix their stupid "dish". Yes "dish"!!! I have to go through though the whole thing of identifying myself, like that matters when the problem is on their side. Then, I have to listen to the incompetent person on the other side of the phone trying to diagnose and troubleshoot the problem like it is something wrong with my TV or cable box or something. I have to tell them, stop, "this is not a problem on my end, it is a problem on your end, I have called in the past for the same stupid issue and they have to reset something on your side and everything works after that". They always treat me like I'm stupid or just lying to them and don't want to believe me, but I tell them, "the problem is on your end, just fix it" and hang up!!! About 10 minutes later the problem is fixed.

Are they really that stupid or do they just like wasting people's time??? If a customer tells you there is a problem why wouldn't you check what they are telling you before arguing with them and pushing back against them??

Despite the fact that their service sucks, they continue to raise the cost of the monthly bill. I hate Charter!!! Luckily for them they are the only game in town. That is probably why they can suck, get away with it, and still hike your monthly bill. Dish is looking like a viable alternative. Charter trashes Dish on TV all the time, but Charter uses massive dishes for their service and the signal is affected by the weather. The big dishes are right down the street from my house at their local facility. Fraud!!! Dishonestly!!! Thieves!!! And stupid!!!

Traverse City, MI, USA

 – About 6 days ago.

hey everyone i just kinda wanted to see what everybody thought i work for a company that competes with charter on a daily basis and if anyone needs new service ASAP i can have it installed within 3...

hey everyone i just kinda wanted to see what everybody thought i work for a company that competes with charter on a daily basis and if anyone needs new service ASAP i can have it installed within 3 days with a better price and equipment for the home

djhmodding@gmail.com

Turlock, CA, USA

 – About 6 days ago.

they recently upgraded and now they want me to pay an extra $7 a month for rooms i have had cable in for free for over 20 years plus the 1 cable box i got is old and very very slow they are a big rip...

they recently upgraded and now they want me to pay an extra $7 a month for rooms i have had cable in for free for over 20 years plus the 1 cable box i got is old and very very slow they are a big rip off!!!!!!!!

 – About 1 Week ago.

Mark, Bay City MI

I have been with charter for years. before they offered 60 meg service as a free upgrade from the 30 meg free upgrade. I was upgraded to the 16 meg upgrade for free...

Mark, Bay City MI

I have been with charter for years. before they offered 60 meg service as a free upgrade from the 30 meg free upgrade. I was upgraded to the 16 meg upgrade for free from my first 5 meg service. I kept on getting notes that we are upgrading your service for free and I went to the next speed. A few weeks ago I noticed my speed was slow about 17 megs. After having steady 30 meg and then 60 meg download speeds. When I called they said my service was just charter internet and I only ever got 16 meg service. I said no I have the download speeds to prove my tests and they said it must have been a mistake. So now after years of going along fast I am now paying 53 bucks a month for 16 meg service. My next plan is to drop this and go to AT&T pay 29.99 and get 30 meg service the fastest speed they offer in my area. Then I will play the game with charter and go back and get the 60 meg service for 29.99 or 39.99 for 12 months and the go back to at&t or we have a 4g service here and stay on that then go back to charter. They don't give a crap about you to you are no longer their slave then they will kiss your rump to get you back. I have a few friends who have changed back and fourth at least 4 times each to get a better price. They could not get it through their head I did not ask for a better price but for the speed I was getting for the past 3 years. Charter the home of #1 customer disservice.

Rosemead, CA, USA

 – About 1 Week ago.

My channelssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss never come in...

My channelssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss never come in

Ash, NC, USA

 – About 1 Week ago.

Five different speed tests show slow speed of two MB.
Charter speed test says 45 MB.
I say bullshit.
Service is at a crawl...............

Surprise....................

Five different speed tests show slow speed of two MB.
Charter speed test says 45 MB.
I say bullshit.
Service is at a crawl...............

Surprise................. CHARTER SUCKS..........AGAIN!!!!!!!!!!!

Eau Claire, WI, USA

 – About 1 Week ago.

Cable is out again and no way to report! Plus a big severe weather day is coming and no TV is not good. I pay so much for this service and should get a refund for all the down time. They are the...

Cable is out again and no way to report! Plus a big severe weather day is coming and no TV is not good. I pay so much for this service and should get a refund for all the down time. They are the only one around here too and it is not fair!!

Traverse City, MI, USA

 – About 1 Week ago.

Thursday night accessed my Charter Email and deleted about a dozen unwanted letters. I have a bunch of letters I saved because of legal issues dealing with IRS & State of Michigan on back taxes.

Thursday night accessed my Charter Email and deleted about a dozen unwanted letters. I have a bunch of letters I saved because of legal issues dealing with IRS & State of Michigan on back taxes.
Saturday morn around 1:00 I accessed my Email and lo & behold, my mail page is blank, though it says 88 emails. It says 15 Emails in "trash" and that is blank. All the Emails "sent" by me are blank.
Went back at around 10:00 am and same thing except I now have 89 Emails, which means I'm not receiving new letters either.
Went to their "chat" with representative and talked to 3 different people taking about an hour & a half and gained nothing.
If those Emails are not retrieved I am going to be seriously angry. They have legal ramifications as I hired a tax attorney to fight back taxes and a lot of correspondence is in those Emails.
How could my Emails just POOOFF!! disappear like that?

Paris, TN, USA

 – About 1 Week ago.

FUCK CHARTER...

FUCK CHARTER

Paincourtville, LA, USA

 – About 2 weeks ago.

I had the same complaint as Montgomery, Ala. with On Demand in January, When I finally got a real person he told me to do a Google search for Charter On Demand Customer Service. It was a separate...

I had the same complaint as Montgomery, Ala. with On Demand in January, When I finally got a real person he told me to do a Google search for Charter On Demand Customer Service. It was a separate company. No such separate search showed up. I tried the online hep again but it could not understand my question. But On Demand got better now its the S@#ts again. Maybe they can understand DIRECT TV. I've had Charter for 15 years too long.

Elizabeth City, NC, USA

 – About 2 weeks ago.

Ridiculously expensive service.... We've been with Charter 15 years and nothing but problems. Their email service is abysmal . The only thing they're good at is is sending bills ... Even their...

Ridiculously expensive service.... We've been with Charter 15 years and nothing but problems. Their email service is abysmal . The only thing they're good at is is sending bills ... Even their seasonal discount is a ripp-oo... Time to say goodbye... Please, suggest alternative services in CONNECTICUT...

Pasadena, CA, USA

 – About 2 weeks ago.

Dc 20min periodically. F**k you Charter...

Dc 20min periodically. F**k you Charter

Madison, WI, USA

 – About 2 weeks ago.

Paris, Tn. We moved here from Florida, there we had Century Link Prism. WONDERFUL COMPANY , CABLE & INTERNET. We had several choices there, here we have one. Charter sucks, & they do not care. No...

Paris, Tn. We moved here from Florida, there we had Century Link Prism. WONDERFUL COMPANY , CABLE & INTERNET. We had several choices there, here we have one. Charter sucks, & they do not care. No Compatition, thats the PROBLEM. I hope they read these comments so they know how people really feel about them. What EVERYONE should do is put up a antena. Just for a little while, they might get the hint. We are really thinking of doing that for good, & rent movies. If Century would come into more areas they could hurt Charter.

USA

 – About 2 weeks ago.

Third time this week charter better get your s*** together I pay an enormous amount of my hard ear cash for this service. I can and will go elsewhere if you can't get your shit together!!!!!...

Third time this week charter better get your s*** together I pay an enormous amount of my hard ear cash for this service. I can and will go elsewhere if you can't get your shit together!!!!!

USA

 – About 2 weeks ago.

Third time this week charter better get your s*** together I pay an enormous amount of my hard ear cash for this service. I can and will go elsewhere if you can't get your shit together!!!!!...

Third time this week charter better get your s*** together I pay an enormous amount of my hard ear cash for this service. I can and will go elsewhere if you can't get your shit together!!!!!

 – About 2 weeks ago.

Words can't describe how much charter sucks. Internet disconnects more than it's connected. Upgraded, got a new router and nothing. We're home maybe 30% of the day. Internet is out 80% of...

Words can't describe how much charter sucks. Internet disconnects more than it's connected. Upgraded, got a new router and nothing. We're home maybe 30% of the day. Internet is out 80% of that 30%. Terrible!!!

Montgomery, AL, USA

 – About 2 weeks ago.

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!! ...

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!!

Montgomery, AL, USA

 – About 2 weeks ago.

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!! ...

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!!

Montgomery, AL, USA

 – About 2 weeks ago.

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!! ...

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!!

New York, NY, USA

 – About 3 weeks ago.

So tired of Internet outages in Casper with no explanation or offer to reimburse me for lost time. I rarely experienced outages with Bresnan or Optimum. And technical support? Forget about it. Last...

So tired of Internet outages in Casper with no explanation or offer to reimburse me for lost time. I rarely experienced outages with Bresnan or Optimum. And technical support? Forget about it. Last time I called for tech support I got the run around for TWO HOURS then was told they couldn't help because I am in Wyoming. Gave me another number to call, and spent yet another hour on the phone before I was told there was nothing they could do to help. CHARTER SUCKS!!!

Bay City, MI, USA

 – About 3 weeks ago.

They just pulled velocity from my service package and moved it up with out any notice of any kind at Midnight tonight. Was watching it then it popped up with a need to upgrade to view this channel....

They just pulled velocity from my service package and moved it up with out any notice of any kind at Midnight tonight. Was watching it then it popped up with a need to upgrade to view this channel. Talk about crooked business practice. Welcome to Corporate America where the few reign supreme over the many and do what ever they want.

Byron Center, MI, USA

 – About 3 weeks ago.

Alright. At the bottom of this post, we're told to enter a code. I thought, wtf, but did it anyway. Come to find out, my post is listed as coming from place other than where I live. Why would...

Alright. At the bottom of this post, we're told to enter a code. I thought, wtf, but did it anyway. Come to find out, my post is listed as coming from place other than where I live. Why would that be? I'm posting from Cullman, Alabama.

I see that I have to post another bogus code but I'm really posting from CULLMAN, ALABAMA.

Byron Center, MI, USA

 – About 3 weeks ago.

Charter is by far the worst service we ever had. I'm not exaggerating when I say that our TV was down more in our first six months with them than in ten years with DISH. They're putting all...

Charter is by far the worst service we ever had. I'm not exaggerating when I say that our TV was down more in our first six months with them than in ten years with DISH. They're putting all their $$$ into advertising while their infrastructure can't keep up with the customers they have.

We quit DISH mainly because our landline/internet with AT-and-freaking-T kept creeping up. It's a matter of choosing our poison. There's something to like and hate about every one of them, but we're dropping Charter.

Byron Center, MI, USA

 – About 3 weeks ago.

Charter is by far the worst service we ever had. I'm not exaggerating when I say that our TV was down more in our first six months with them than in ten years with DISH. They're putting all...

Charter is by far the worst service we ever had. I'm not exaggerating when I say that our TV was down more in our first six months with them than in ten years with DISH. They're putting all their $$$ into advertising while their infrastructure can't keep up with the customers they have.

We quit DISH mainly because our landline/internet with AT-and-freaking-T kept creeping up. It's a matter of choosing our poison. There's something to like and hate about every one of them, but we're dropping Charter.

Saint Louis, MO, USA

 – About 3 weeks ago.

nothing like paying for 30mbs and getting 2! charter sucks...

nothing like paying for 30mbs and getting 2! charter sucks

Birmingham, AL, USA

 – About 3 weeks ago.

TV service has been on the fritz all week and today, service has been out all day. At least Comcast will come fix the problem....

TV service has been on the fritz all week and today, service has been out all day. At least Comcast will come fix the problem.

Cody, WY, USA

 – About 3 weeks ago.

Piss poor company, if they would put as much time and effort into their phone service as they do their stupid recruiting commercials i may not be commenting here. the phone/internet and tv sucks. ...

Piss poor company, if they would put as much time and effort into their phone service as they do their stupid recruiting commercials i may not be commenting here. the phone/internet and tv sucks. have phone problems every week, today it was 3 hours, last week one day it was 8 hours. this is a business line and we cannot process credit cards, send/receive faxes or take care of online sales when this happens. i am going to have to go elsewhere for these services but am limited to charter and quest and they both are horrible companies to deal with.

 – About 3 weeks ago.

I just went through hell trying to have my dead grandmother's Charter service disconnected. Asked them to disconnect service in December and was told I had to send them a copy of her death...

I just went through hell trying to have my dead grandmother's Charter service disconnected. Asked them to disconnect service in December and was told I had to send them a copy of her death certificate.Why I had to do that when other services simply asked me a few questions, I don't know. Anyway I did that and asked for confirmation that the service had been cancelled. Nothing. Contacted the same supervisor twice more when I continued to receive a bill from them. Nothing. Called customer service tonight and was told that the death certificate was not sufficient to close the account. What the hell!!!
Put on hold while they searched obituaries to verify her death. Yes, REALLY. Do they not know what a death CERTIFICATE is?! After 20 minutes on hold, I asked if I could just email the d.c. to another supervisor to get this resolved. Sent the email to address provided and it bounced back. Kill me now.
It could have been my error, I admit, but I'm suspicious. Called Charter back and asked for the same agent since I had his name and ID, No can do, of course, since they have 3 different call centers. So I told the "new:" agent that I wasn't going through the whole spiel again- just stop sending me bills for an account holder who is dead and at an address that now belongs to someone else.
CHARTER SUCKS

Inman, SC, USA

 – About 3 weeks ago.

currently working on my second hour waiting for someone to answer in customer service
...

currently working on my second hour waiting for someone to answer in customer service

Laurel Bloomery, TN, USA

 – About 3 weeks ago.

https://www.credomobilize.com/petitions/kill-the-new-charter-time-warner-merger?source=facebook-share-button&time=1430738494...

https://www.credomobilize.com/petitions/kill-the-new-charter-time-warner-merger?source=facebook-share-button&time=1430738494

Laurel Bloomery, TN, USA

 – About 3 weeks ago.

https://www.credomobilize.com/petitions/kill-the-new-charter-time-warner-merger?source=facebook-share-button&time=1430738494...

https://www.credomobilize.com/petitions/kill-the-new-charter-time-warner-merger?source=facebook-share-button&time=1430738494

Mankato, MN, USA

 – About 3 weeks ago.

After proving to the Charter rep that the service issue was outside the building on the cable they are responsible for, they insisted they they need to come into my house to get the indoor cabling...

After proving to the Charter rep that the service issue was outside the building on the cable they are responsible for, they insisted they they need to come into my house to get the indoor cabling that has no issues so they could bill me for the whole service call.

Worcester, MA, USA

 – About 3 weeks ago.

Just the worst sometimes my channels don't come in I just hate charter all services are shit cable boxes squeek sometimes and the commercials just lie "fiber rich" my ass! fuck charter...

Just the worst sometimes my channels don't come in I just hate charter all services are shit cable boxes squeek sometimes and the commercials just lie "fiber rich" my ass! fuck charter slowest Internet (verizon isnt much better but my town doesnt have fios Internet as an option so I can't judge) I hope some big charter ceo or cfo or whatever sees this site someday because it's god awful

Wilmington, NC, USA

 – About 3 weeks ago.

Asheville, NC 28806. Time display on box froze up @ 4:12pm today May 3, 2015. Now it just shows 1:09pm and the guide is wiped out....

Asheville, NC 28806. Time display on box froze up @ 4:12pm today May 3, 2015. Now it just shows 1:09pm and the guide is wiped out.

Byron Center, MI, USA

 – About 3 weeks ago.

Yep. Every. Freaking. Day. Internet down again during peak usage time......told me it was a defective modem. Got a new one....same problem...every afternoon it quits working but about 9 pm it starts...

Yep. Every. Freaking. Day. Internet down again during peak usage time......told me it was a defective modem. Got a new one....same problem...every afternoon it quits working but about 9 pm it starts to work again. Screw charter and their monopoly in this area!

Valley Park, MO, USA

 – About 3 weeks ago.

Just got off the phone to make sure I got credit for the "non-fight" and was told if you don't call (& spend 45 minutes on hold & then with service) they were not going to give you the...

Just got off the phone to make sure I got credit for the "non-fight" and was told if you don't call (& spend 45 minutes on hold & then with service) they were not going to give you the credit. They know the service was out, but still make you call...worst customer service ever!

Saint Charles, MO, USA

 – About 3 weeks ago.

we want free service...

we want free service

Saint Louis, MO, USA

 – About 3 weeks ago.

St. Louis mo
LETS CLEAR THIS SHIT UP BITCH DO U KNOW WHAT WESITE U ON STOP CALLING ME UNEDUCATED CAUSE WHAT THAT MAKES YO DUMB ASS U ON HERE TOO bitch we DONT GOT DIRECT WE PAID FOR CHARTER U SO...

St. Louis mo
LETS CLEAR THIS SHIT UP BITCH DO U KNOW WHAT WESITE U ON STOP CALLING ME UNEDUCATED CAUSE WHAT THAT MAKES YO DUMB ASS U ON HERE TOO bitch we DONT GOT DIRECT WE PAID FOR CHARTER U SO FUCKING EDUCATED GO READ BOOK BITCH AND GET OFF THIS WEBSITE CAUSE WE GONE SAY HOW THE FUCK WE FEEL ABOUT CHARTER GIVING $20 credit ass THEY NEED TO GIVE EVERYONE 6 months free. CALL AND THREATING TO LEAVE THEY ASS EVERYONE DO IT IM 100% sure yo shit will be free too

Saint Louis, MO, USA

 – About 3 weeks ago.

St. Louis mo
FUCK CHARTER WHO THE GUCK ARE U YO TRLL ME WHAT LANGUAGE TO USE. Fuck charter FUCK CHARTER I WAITED AND PAID TOO MUCH MOTHER FUCKING MONEY FOR THIS FUCKING FIGHT AND THE ONLY THING...

St. Louis mo
FUCK CHARTER WHO THE GUCK ARE U YO TRLL ME WHAT LANGUAGE TO USE. Fuck charter FUCK CHARTER I WAITED AND PAID TOO MUCH MOTHER FUCKING MONEY FOR THIS FUCKING FIGHT AND THE ONLY THING YHEY CAN DO IS ISSUE A MOYJER FICKING REFUND or a $20 credit. Fuck charter THEY OWE MORE THAN THat SHITTY ASS AMOUNT WONT REPLACE THE FOOD I PAID FOR. FUCK CHARTER THEY SHOULD HAVE HAD THEY BEST TECHS AT WORK MADE SURE SHIT DIDNT GO WRONG. So ON THAT NOTE FUCK CHARTER

Omaha, NE, USA

 – About 3 weeks ago.

Cable was off from 8:01pm until 11:16pm CST in St Louis, Missouri. We were billed $89.99 for a PPV boxing event we saw VERY little of. Plus... had to miss the Spurs vs Clippers game and all other...

Cable was off from 8:01pm until 11:16pm CST in St Louis, Missouri. We were billed $89.99 for a PPV boxing event we saw VERY little of. Plus... had to miss the Spurs vs Clippers game and all other programming. Guarantee Charter will be getting an earful about this. We are demanding compensation.

USA

 – About 3 weeks ago.

Charter just screwed their customers again and the FCC won't do any anything to punish them. They should make Charter give all their customers a month of free service rather than a fine that the...

Charter just screwed their customers again and the FCC won't do any anything to punish them. They should make Charter give all their customers a month of free service rather than a fine that the government would take and spend on something stupid. Whoever is responsible for this outage/loss of service should be fired. MAKES ME WANT TO CHECK INTO DIRECT TV/DISH NETWORK!!!!!

Greer, SC, USA

 – About 3 weeks ago.

Bought PPV event for $89.99 as soon as Charter billed my account all service went OFF. I was told I would have to pay for the fight that I missed while my service was OFF from 8:00 pm till the best...

Bought PPV event for $89.99 as soon as Charter billed my account all service went OFF. I was told I would have to pay for the fight that I missed while my service was OFF from 8:00 pm till the best day and THEN I would be issued a credit. Charter should be shut down like any other Ponzie Scheme!!!!

O Fallon, MO, USA

 – About 3 weeks ago.

Foul service is no excuse for foul language. Too bad some people have such limited vocabularies. I'm sure their mothers are SO proud of them.
...

Foul service is no excuse for foul language. Too bad some people have such limited vocabularies. I'm sure their mothers are SO proud of them.

O Fallon, MO, USA

 – About 3 weeks ago.

Once again, Charter fails in the St. Louis area and beyond.

Last week it was internet. This week it's TV. Service went off shortly after 8 p.m. It is now 11:22. No service. Finally no...

Once again, Charter fails in the St. Louis area and beyond.

Last week it was internet. This week it's TV. Service went off shortly after 8 p.m. It is now 11:22. No service. Finally no busy signal on the 888 telephone number, but still can't get anyone on the line -- still holding.

So tired of increasing prices and decreasing service. Charter = Frustration and the very worst of customer service.

Fort Washington, PA, USA

 – About 3 weeks ago.


I also hate charter,why do we keep taking this ...


I also hate charter,why do we keep taking this

Greenville, SC, USA

 – About 3 weeks ago.

Charter SUCKS...

Charter SUCKS

USA

 – About 3 weeks ago.

FUUUUUUUCK CHARTER YOU FUCKING FUCK HEAD MOTHAFUCKAS!!!!!!!!!!!! I'VE BEEN WAITING FOR YEARS TO SEE THIS FIGHT AND YOUR SHITY ASS SYSTEM SHUTS DOWN RIGHT WHEN IT COMES ON!!!!!!!! FUCK YOU WITH A...

FUUUUUUUCK CHARTER YOU FUCKING FUCK HEAD MOTHAFUCKAS!!!!!!!!!!!! I'VE BEEN WAITING FOR YEARS TO SEE THIS FIGHT AND YOUR SHITY ASS SYSTEM SHUTS DOWN RIGHT WHEN IT COMES ON!!!!!!!! FUCK YOU WITH A SICK DICK! !!!!! THANKS BITCHES! !!!SMFH.

Franklinton, NC, USA

 – About 3 weeks ago.

charter sucks. Demand compensation people! Now where the hell are my rabbit ears?!!!!!...

charter sucks. Demand compensation people! Now where the hell are my rabbit ears?!!!!!

Franklinton, NC, USA

 – About 3 weeks ago.

charter sucks. Demand compensation people! Now where the hell are my rabbit ears?!!!!!...

charter sucks. Demand compensation people! Now where the hell are my rabbit ears?!!!!!

Seale, AL, USA

 – About 3 weeks ago.

Hey guy in Greer pay your Bill my neighbor watching fight right now. He is on direct t.v.. take off your charter badge and quit crying your company sucks!...

Hey guy in Greer pay your Bill my neighbor watching fight right now. He is on direct t.v.. take off your charter badge and quit crying your company sucks!

Newton, NC, USA

 – About 3 weeks ago.

I hate CHARTER!!

FUCKING LYING BASTARDS!

NO TV AT ALL RIGHT NOW BEFORE THE BIG FIGHT!

CHARTER DISCONNECTED THEIR 877 NUMBER!!

FUCKING...

I hate CHARTER!!

FUCKING LYING BASTARDS!

NO TV AT ALL RIGHT NOW BEFORE THE BIG FIGHT!

CHARTER DISCONNECTED THEIR 877 NUMBER!!

FUCKING BASTARDS!!!

DO ANY OF THEM EVEN HAVE A MOTHER?

CHARTER KNEW THAT THE FIGHT WAS COMING FOR MONTHS. THEIR EXECS ARE LAZY FUCKING BASTARDS WHO WHERE BORN DEAD IN THE WHOMB!!

I WANT ALL THE CHARTER EXECS TO DIE !!!

Seale, AL, USA

 – About 3 weeks ago.

Thanks charter my grandfather boxed in the navy. WiI he is very excited at 91 his bday present is cant watch the fight because you're system is down. If his gun turret would have went down we...

Thanks charter my grandfather boxed in the navy. WiI he is very excited at 91 his bday present is cant watch the fight because you're system is down. If his gun turret would have went down we would be watching Japanese ping pong championship or German weightlifting.

Greer, SC, USA

 – About 3 weeks ago.

It is so funny reading these ridiculous and uneducated people complain about charter. FYI..... Directv, Time Warner, and dish network are all down as well!!!! And they did not cut off their phone...

It is so funny reading these ridiculous and uneducated people complain about charter. FYI..... Directv, Time Warner, and dish network are all down as well!!!! And they did not cut off their phone lines. They are busy because half of the country called in at once! I called 10 times and it finally rang. I was on hold for 30 minutes, but I did speak to someone. DO YOUR RESEARCH PEOPLE !!!

Suffolk, VA, USA

 – About 3 weeks ago.

Charter tv for business went down at 9:01pm EST. Coincidentially the same time Mayweather FIGHT scheduled to start. No service calls being accepted. Bet service returns miraculously when FIGHT ends....

Charter tv for business went down at 9:01pm EST. Coincidentially the same time Mayweather FIGHT scheduled to start. No service calls being accepted. Bet service returns miraculously when FIGHT ends.

Saint Peters, MO, USA

 – About 3 weeks ago.

Charter totally sucks! No customer support whatsoever. Cable is out once again! And when do we ever get rebates for all the times that the service is out? Never, that's when. Saturday night...

Charter totally sucks! No customer support whatsoever. Cable is out once again! And when do we ever get rebates for all the times that the service is out? Never, that's when. Saturday night in St. Louis, MO and no t.v. Should have gone out I guess. Charter SUCKS!

Maryville, IL, USA

 – About 3 weeks ago.

for the second day my tv goes off and i get a error screen stating the station will be available soon,,,,,,,,,on every station. The last time this happened my tv was down for over 30 minutes. Today...

for the second day my tv goes off and i get a error screen stating the station will be available soon,,,,,,,,,on every station. The last time this happened my tv was down for over 30 minutes. Today i am trying to watch the basketball playoffs and i come back from ordering a pizza and i get the same message on every station. I am unable to get a real person at charter,,,,,,their customer service is terrible. I am going to end my subscription as soon as i get another provider,,,,,,charter sucks

Spartanburg, SC, USA

 – About 3 weeks ago.

Charter PPV fight NOT WORKING. Their service sucks we watched 5 minutes of the fight and nothing. No way to contact them. They help options are all down. I will not pay for the fight I am not...

Charter PPV fight NOT WORKING. Their service sucks we watched 5 minutes of the fight and nothing. No way to contact them. They help options are all down. I will not pay for the fight I am not seeing!!!

Saint Louis, MO, USA

 – About 3 weeks ago.

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit...

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit all of this shit fuck. i cant afford that direct tv shit tho i mean damn

Saint Louis, MO, USA

 – About 3 weeks ago.

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit...

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit all of this shit fuck. i cant afford that direct tv shit tho i mean damn

Saint Louis, MO, USA

 – About 3 weeks ago.

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit...

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit all of this shit fuck. i cant afford that direct tv shit tho i mean damn

Saint Louis, MO, USA

 – About 3 weeks ago.

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit...

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit all of this shit fuck. i cant afford that direct tv shit tho i mean damn

Saint Louis, MO, USA

 – About 3 weeks ago.

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit...

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit all of this shit fuck. i cant afford that direct tv shit tho i mean damn

Saint Louis, MO, USA

 – About 3 weeks ago.

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit...

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit all of this shit fuck. i cant afford that direct tv shit tho i mean damn

Taylors, SC, USA

 – About 3 weeks ago.

Charter is down in Simpsonville. Their service is horrible. They have cut their customer service line off. Their fees are outrageous for their sorry service....

Charter is down in Simpsonville. Their service is horrible. They have cut their customer service line off. Their fees are outrageous for their sorry service.

Greenville, SC, USA

 – About 3 weeks ago.

Internet down almost daily Saturday PM Cable down missed games
they should really look to replace the top managers
thank God I don't have any stock in this loser...

Internet down almost daily Saturday PM Cable down missed games
they should really look to replace the top managers
thank God I don't have any stock in this loser

Asheville, NC, USA

 – About 3 weeks ago.

MAY 2, 2015....CHARTER DOWN AGAIN. Hey guys with this service I can't beleive you are still in business......

MAY 2, 2015....CHARTER DOWN AGAIN. Hey guys with this service I can't beleive you are still in business...

Monroe, MI, USA

 – About 3 weeks ago.

The new 'charter.net' is awefull. Good luck truing to program the DVR..
At least 10 steps backward


Setup Your Recording
We apologize. We are unable to process...

The new 'charter.net' is awefull. Good luck truing to program the DVR..
At least 10 steps backward


Setup Your Recording
We apologize. We are unable to process your request at this time. Please try again later.

Long Beach, CA, USA

 – About 3 weeks ago.

Charter service sucks!!! just missed 30 min of a game because of the crapping equipment and services!
...

Charter service sucks!!! just missed 30 min of a game because of the crapping equipment and services!

Casper, WY, USA

 – About 3 weeks ago.

Since charter has taken over my email service from Bresnan, I constantly get email messages 5 hours or more later than when they were sent. Isn't that just lovely if you are waiting for an...

Since charter has taken over my email service from Bresnan, I constantly get email messages 5 hours or more later than when they were sent. Isn't that just lovely if you are waiting for an important email.

Byron Center, MI, USA

 – About 3 weeks ago.

Internet goes down daily. I must reboot my modem/router everyday. Sometimes several times a day. I call once before, but they didn't fix the problem. Since their customer service sucks, I chose to...

Internet goes down daily. I must reboot my modem/router everyday. Sometimes several times a day. I call once before, but they didn't fix the problem. Since their customer service sucks, I chose to just deal with it. But since it has gotten worse I became fed up with it and finally called again. They refused to give me a credit because it took me too long to call in the problem even though they have the records and confirmed with me that my internet goes down daily!

I haaaaaaaaaaattttttttttttttttttttttttttttttttteeeeeeeeeeeeeeeeeeeeee Charter!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Billings, MT, USA

 – About 3 weeks ago.

fuck fucking charter thats it...

fuck fucking charter thats it

San Luis Obispo, CA, USA

 – About 4 weeks ago.

My reception is actually worse since Charter went all digital. Off and on freezing of picture or sound or both which is frustrating because you miss whole sentences and scenes. This did not happen...

My reception is actually worse since Charter went all digital. Off and on freezing of picture or sound or both which is frustrating because you miss whole sentences and scenes. This did not happen when the cable was plugged directly into the TV. The receiver makes everything slower. Haven't been happy with cable since it went all digital.

Birmingham, AL, USA

 – About 4 weeks ago.

For other Alabamians: Three Fox programs I watch have been brought up to date on On Demand. Nothing else I watch or check has been, though.

I really appreciate the information from...

For other Alabamians: Three Fox programs I watch have been brought up to date on On Demand. Nothing else I watch or check has been, though.

I really appreciate the information from other people in the state. It shows there is a big state-wide (at least) problem. I still think they should credit every single customer with $5 or $10 a month until time they get On Demand working properly.

Park Rapids, MN, USA

 – About 4 weeks ago.

I agree, I think failed telemarketers are hired by charter to run the customer service department....

I agree, I think failed telemarketers are hired by charter to run the customer service department.

Albertville, AL, USA

 – About 4 weeks ago.

they hire dumb ppl and act dumb on purpose so they can get away with the shit they do...

they hire dumb ppl and act dumb on purpose so they can get away with the shit they do

Shelbyville, TN, USA

 – About 4 weeks ago.

They need two promotions to be considered an idiot
...

They need two promotions to be considered an idiot

Shelbyville, TN, USA

 – About 4 weeks ago.

Constant picture freezing. Sketchy internet. Forced to buy suckass phone. No decent customer service. Lies about refunds. Horrible idiotic commercials. It would be great if the dumasses at charter...

Constant picture freezing. Sketchy internet. Forced to buy suckass phone. No decent customer service. Lies about refunds. Horrible idiotic commercials. It would be great if the dumasses at charter would read these blogs and make some changes. Too bad they aren't smart enough

Milwaukee, WI, USA

 – About 4 weeks ago.

I just got off chat line at Charter. I asked simple question.... what is rate for basic cable for elderly person near Janesville, Wisconsin. He kept demanding my mother-in-law's address so he...

I just got off chat line at Charter. I asked simple question.... what is rate for basic cable for elderly person near Janesville, Wisconsin. He kept demanding my mother-in-law's address so he could see what she is paying.

WOULD NOT, COULD NOT tell me how much cable costs!

They want to play games.

Gilbert, AZ, USA

 – About 4 weeks ago.

I worked for Charter for quite a few years. All I can say is read the fine print and ask EVERY question. Get clarification on "promos" and how long they last. Good luck! ...

I worked for Charter for quite a few years. All I can say is read the fine print and ask EVERY question. Get clarification on "promos" and how long they last. Good luck!

Byron Center, MI, USA

 – About 4 weeks ago.

I'm not exaggerating when I say that our TV has been down more in the few months we've been with Charter than in ten years with DISH. These people put all their money into commercials when...

I'm not exaggerating when I say that our TV has been down more in the few months we've been with Charter than in ten years with DISH. These people put all their money into commercials when their infrastructure can't handle the customers they have now. Nothing works well...sluggish DVR, crappy software, and we have to constantly re-select our favorite menu. With DISH, the menu stays unless we change it. Going back to DISH.

Huntingdon, TN, USA

 – About 4 weeks ago.

I hate being trapped by the monopoly of charter in our area. I'll go to lesser service jsut to get away from Paul Allen and his ilk...

I hate being trapped by the monopoly of charter in our area. I'll go to lesser service jsut to get away from Paul Allen and his ilk

Saint Peters, MO, USA

 – About 4 weeks ago.

I have a relative who used to work for Charter. Believe me they are as frustrated as you. Please don't be mean to the agents - they are stuck with what corporate makes them do. ...

I have a relative who used to work for Charter. Believe me they are as frustrated as you. Please don't be mean to the agents - they are stuck with what corporate makes them do.

Pasadena, CA, USA

 – About 4 weeks ago.

In some parts of Pasadena, CA, Charter Cable is the only available ISP. I pay for 60 Mbps, but for the last year, I never got above 20. I called them, I chatted online, I bought a new router, I bought...

In some parts of Pasadena, CA, Charter Cable is the only available ISP. I pay for 60 Mbps, but for the last year, I never got above 20. I called them, I chatted online, I bought a new router, I bought a new modem, I checked and re-checked my settings. Finally, on a whim, I called one more time tonight. The customer service rep said... "Oh I see your problem. You've been paying for 60 Mbps, but only set up for 30 Mbps the whole time!" She laughed liked I WOULD BE PLEASED. She generously offered to credit me a whopping 8 dollars for last months bill.

Charter is disgusting. I spoke with at least three separate people about this problem, ALL OF WHOM CONFIRMED I WAS PAYING FOR 60 Mbps. Apparently, they only care about what I'm paying, and could care less about what service I was getting.

Rawlins, WY, USA

 – About 4 weeks ago.

Charter is total shit, can't even use my internet between 8:00-10:00 PM because charters crappy network cant handle a town with 60,000 people in it.

Not to mention the non stop...

Charter is total shit, can't even use my internet between 8:00-10:00 PM because charters crappy network cant handle a town with 60,000 people in it.

Not to mention the non stop harassing and calls to my cell phone to buy their garbage pay TV and 1800's telegram service.

Hampstead, NC, USA

 – About 4 weeks ago.

I work from home thus Charter is VITAL not only to my job security, but my job performance. On Tuesday and Wednesday of this week, April 21st and 22nd 2015- my phone service was down completely for...

I work from home thus Charter is VITAL not only to my job security, but my job performance. On Tuesday and Wednesday of this week, April 21st and 22nd 2015- my phone service was down completely for two solid days, requiring me to burn two hard earned, precious days of vacation. (Sneads Ferry NC) Yesterday, after coming back from lunch to sign in here from home, back to work, my internet, phone, and cable went down. It took until 1am to repair those services, costing me another half day of vacation, hundreds of dollars in sales this week and what do I get from customer service?? INCOMPETENCE, transferring me to 11 different people, telling me it was my equipment at first and not an outage and making an appt, giving me a so called Supervisor who swore she would call me back right away and never did, no empathy, HORRIBLE, NASTY, ROTTEN customer service on top of losing 2.5 days of vacation this week alone. How many people can afford to burn that much vacation over the complete INCOMPETENCE of a crappy company??? I'm so outraged over what took place this week and then they want to give me 1.75 credit on my bill after they literally cost me over 1000.00 this week??? REALLLLLLLLLLLLLLLLY?!! I'm searching to see if we have another provider here.. I'm done with Charter, DONE.. HAD IT.. WORST COMPANY , DO NOT CHOOSE CHARTER if you have another choice.

Hampstead, NC, USA

 – About 4 weeks ago.

I work from home thus Charter is VITAL not only to my job security, but my job performance. On Tuesday and Wednesday of this week, April 21st and 22nd 2015- my phone service was down completely for...

I work from home thus Charter is VITAL not only to my job security, but my job performance. On Tuesday and Wednesday of this week, April 21st and 22nd 2015- my phone service was down completely for two solid days, requiring me to burn two hard earned, precious days of vacation. (Sneads Ferry NC) Yesterday, after coming back from lunch to sign in here from home, back to work, my internet, phone, and cable went down. It took until 1am to repair those services, costing me another half day of vacation, hundreds of dollars in sales this week and what do I get from customer service?? INCOMPETENCE, transferring me to 11 different people, telling me it was my equipment at first and not an outage and making an appt, giving me a so called Supervisor who swore she would call me back right away and never did, no empathy, HORRIBLE, NASTY, ROTTEN customer service on top of losing 2.5 days of vacation this week alone. How many people can afford to burn that much vacation over the complete INCOMPETENCE of a crappy company??? I'm so outraged over what took place this week and then they want to give me 1.75 credit on my bill after they literally cost me over 1000.00 this week??? REALLLLLLLLLLLLLLLLY?!! I'm searching to see if we have another provider here.. I'm done with Charter, DONE.. HAD IT.. WORST COMPANY , DO NOT CHOOSE CHARTER if you have another choice.

Montgomery, AL, USA

 – About 1 Month ago.

Auburn,AL

I could hardly believe it; Charter actually updated some CBS and NBC shows yesterday. There are now listings for April. That's as far as I checked....

Auburn,AL

I could hardly believe it; Charter actually updated some CBS and NBC shows yesterday. There are now listings for April. That's as far as I checked.

Monroe, CT, USA

 – About 1 Month ago.

I switch to Charter in CT from what I thought was bad service from Frontier. My modem has dropped weekly. Of course then I get into an argument with a service support person who tells me how the...

I switch to Charter in CT from what I thought was bad service from Frontier. My modem has dropped weekly. Of course then I get into an argument with a service support person who tells me how the internet works and that my router does not sync up correctly with the internet. Of course the solution is to pay for their router. By the way I cannot dial out to some international numbers. The virtual assistant is useless as well. Now that Comcast is not going though with merger with TWC it looks like I am stuck with crappy frontier or crappier charter. This industry needs more competition.

Auburn, AL, USA

 – About 1 Month ago.

Opelika here -- no On Demand updates since last month. If you call they give you the same insulting speech about how the technicians are working diligently to fix the problem. It's read from a...

Opelika here -- no On Demand updates since last month. If you call they give you the same insulting speech about how the technicians are working diligently to fix the problem. It's read from a script. Luckily in Opelika we have another option. I'm switching as soon as I get the chance.

Prattville, AL, USA

 – About 1 Month ago.

Auburn, AL

Still no updates for On Demand here. I wondered if it stopped about the time when they began advertising Spectrum.

We have only the one cable system here....

Auburn, AL

Still no updates for On Demand here. I wondered if it stopped about the time when they began advertising Spectrum.

We have only the one cable system here.

Birmingham, AL, USA

 – About 1 Month ago.

Is there anyone in Alabama for whom On Demand is updating? It seems to me the problems started when they began displaying the promo/advert video in the upper right again. Since we pay for On Demand...

Is there anyone in Alabama for whom On Demand is updating? It seems to me the problems started when they began displaying the promo/advert video in the upper right again. Since we pay for On Demand as part of our packages, is there any way we can force them to refund $5 off of everyone's monthly bill until they correct the problem?

Stratford, CT, USA

 – About 1 Month ago.

Just had another customer service call with Charter and even though my expectations are EXTREMELY LOW before calling, it got worse! I dont EVER want to use Charter email - dont want anyone to...

Just had another customer service call with Charter and even though my expectations are EXTREMELY LOW before calling, it got worse! I dont EVER want to use Charter email - dont want anyone to associated ME with THEM, so I refuse to use it. The new system will "eventually" require me to use their email to signon and pay my bill, and I was merely trying to find out that date. I asked the rep FOUR TIMES to transfer me to a supervisor since she had NO IDEA how to respond, and continued to use the words eventually, maybe, sometime, and at some point. I told her that those words were vague and that didnt give me any real information and asked for a supervisor. I was put on hold (6 minutes!) and the same gal came back on again, but with no supervisor. I asked again to please connect me, she then started in again with "eventually" and "OH! LOOKIE HERE (omg) your state has already been converted over so you will be required to use your charter email to sign on. I told her that my old signon worked fine. "Well it will eventually move over to require it". EVENTUALLY ISNT A DATE. I asked again. More rubbish nonsense from the rep, then I demanded a supervisor who finally came on the line and was also clueless. Said when my state is converted over. blah blah blah.. I told her the other (genius) told me that my state is converted. "Oh yeah it is", well "eventually you will have to use it".
I will dance a jig when Verizon Fios is in my area. Right now I have the option of having to speak with Charter occasionally and pay $186 a month for the first tier of channels plus Starz and internet in order to have good speeds. AT&T has DSL which is alarmingly slow and nothing we could stand for a day let alone a month.
Charter has one of the worst customer service experiences I have ever had with any consumer product - ever.

USA

 – About 1 Month ago.

I'm in Cleburne, Tx and I am DONE with Charter! I'm looking for an alternative RIGHT NOW!!!!! They will get NO MORE of our hard earned money for their CRAPPY INTERNET!!!! It is always going in...

I'm in Cleburne, Tx and I am DONE with Charter! I'm looking for an alternative RIGHT NOW!!!!! They will get NO MORE of our hard earned money for their CRAPPY INTERNET!!!! It is always going in and out and when a service tech comes out....they ALL "always" try to blame the OUTAGE PROBLEMS a on OUR router!!!!....and when you do searches on them....you find that they do EVERYONE ELSE the VERY SAME WAY!!!!....I am SICK of their crap and crappy service and RUDE tech people!....we're DONE!!!!!!

USA

 – About 1 Month ago.

People cut the Cord! Charter sucks, we all know that. Liberate yourself...

People cut the Cord! Charter sucks, we all know that. Liberate yourself

Selma, AL, USA

 – About 1 Month ago.

Auburn, AL

The On Demand worked well when I first started using it 6 months ago. Now it has not updated in a month. For some programs there are now no shows listed at all....

Auburn, AL

The On Demand worked well when I first started using it 6 months ago. Now it has not updated in a month. For some programs there are now no shows listed at all.

Covington, LA, USA

 – About 1 Month ago.

HD out on several channels!!! Gotta watch on SD... Till charter gets their shit together! ...

HD out on several channels!!! Gotta watch on SD... Till charter gets their shit together!

Montgomery, AL, USA

 – About 1 Month ago.

I live in Montgomery Alabama and it's been over a month without on demand. I have a pace box and it's still happening. ...

I live in Montgomery Alabama and it's been over a month without on demand. I have a pace box and it's still happening.

Arroyo Grande, CA, USA

 – About 1 Month ago.

OH MY GOODNESS!
My poor husband, may he rest in peace, died almost two years ago. It took me time to get over his passing, but when I had problems with my CABLE I called Charter that they...

OH MY GOODNESS!
My poor husband, may he rest in peace, died almost two years ago. It took me time to get over his passing, but when I had problems with my CABLE I called Charter that they told me I couldn't do anything until I brought in his death certificate, and the boxes. NOTHING I COULD DO because it was in his name.
So I finally make it in with the death certificate and the kid asks me a ton of questions.
I ask him "now are you SURE I won't lose anything of my late husband by making this change? I ONLY want to put this account into my name. I do not want to wipe out my husbands account. I want to keep all of the email addresses and etc"
He tells me not to worry nothing will change.
I get home and I have a phone call from Charter.
They want to speak to a Miss (my MAIDEN NAME)
I tell them "that is not may name and has not been my name in over twenty years. Why are you calling me that?"
"Because you opened a new account with us ,and we are sending out the trucks tomorrow to hook you up"
I told them NO
I am only changing BOXES.
I do not need TRUCKS here.
And I need you to put my name back to the way it was! I lost my husband but I am NOT changing my name.
I cannot imagine if I had tried to do this ANY SOONER it would have KILLED ME
So they tell me that they cannot change it over the phone!!!!!
They have to have me come in (I live TWENTY MILES AWAY) and show my ID to prove that I am really the person I HAVE BEEN FOR TWENTY YEARS?
I freaked out and made them connect me to a supervisor, then another one and finally they acted like they were doing me a great big favor by LETTING ME KEEP MY REAL NAME WITHOUT HAVING TO PROVE IT TO THEM
I showed the kid my DRIVER'S LICENSE WHILE I WAS THERE!
Why he changed my name only HE knows.
He asked me my maiden name and I thought he needed it for security purposes or something.
SO I get home , and my TV goes off.
They cut off my cable
I had to call and they had to start it over again.
I was really annoyed by that, but that is nothing.
I was on an important PM on my computer last night, she suddenly my Wi Fi went dead.
I called CHARTER and the man told me they discontinued it without starting the new account up.
He had me go read him the ROUTER number?
And said "sorry that won't work. They didn't give you a new router"?
I said no
He said well you can get a free one, but you will have to go in person to pick it up
AND they are not open until day after tomorrow
SO I HAD TO BUY A ROUTER BECAUSE I NEEDED MY INTERENT
I LOST AN ENTIRE DAY OF WORK THANKS TO THEM
And while I am here?
I have been getting ADS for CHANNELS that I ALREADY PAY FOR
During the finale of the Walking Dead?
They asked me IF I WOULD LIKE TO PAY TO WATCH THAT CHANNEL THAT I AM ALREADY PAYING FOR AT THE MOST CRUCIAL PART OF THE SHOW
I went insane with rage.
But when you call to complain?
Whenver I say "agent"
The stupid robot says "You want to disconnect your service. Please hold" and goes into a long story about how I can disconnect my service or start new service OR speak to an AGENT as soon as they transfer me.
I am not making this up.
This is a TRUE STORY
I have had SO MANY ISSUES WITH THEM?
That my AMAZON PARROT SCREAMS OUT THE WORDS AGENT AGENT AGENT AGENT AGENT in my voice.
And then he says other things I cannot write here.
I HATE CHARTER SO MUCH
THE MOMENT I can change to anything else?
I am GONE
And I will NEVER look back
I live in Los Osos, where we have very few choices it is tranquil and peaceful here
But I am constantly jacked up and screaming.
I TRULY hate CHARTER.
I am so glad I was able to comment here.
One of my FB friends gave me this link
Even if NOBODY READS THIS
I think by blood pressure just dropped by several points.
I am so sorry to ANYONE who is stuck with them right now.
I feel your pain
I do.

Birmingham, AL, USA

 – About 1 Month ago.

To the guy in Montgomery, AL. I have two boxes, one Motorola, one Pace. Neither has updated On Demand in three weeks.
And now, today, my Internet connection is as slow as molasses....

To the guy in Montgomery, AL. I have two boxes, one Motorola, one Pace. Neither has updated On Demand in three weeks.
And now, today, my Internet connection is as slow as molasses.

Gilroy, CA, USA

 – About 1 Month ago.

dude my freaking internet just refuses to access certain sites. it's doing this new thing where when i enter a website it automatically goes to "cannot connect to website" before actually...

dude my freaking internet just refuses to access certain sites. it's doing this new thing where when i enter a website it automatically goes to "cannot connect to website" before actually connecting to the website... charter sucks...

Pasadena, CA, USA

 – About 1 Month ago.

These mother fuckers told me a tech would be here 8-1000 am today so I waited and just after 1000 I called and was told tech said no one was home. I was so pissed and so they said a new tech would be...

These mother fuckers told me a tech would be here 8-1000 am today so I waited and just after 1000 I called and was told tech said no one was home. I was so pissed and so they said a new tech would be here 1-300pm then at 2:30 I called and was told a tech would be here 3-500 pm I hate Charter and will now get rid of them. I will see what legal action can be taken and will do so if possible.

Montgomery, AL, USA

 – About 1 Month ago.

Just learned that after a month without new OnDemand programs it's now a problem with Motorola cable boxes not updating. The suggestion that I was given while Waiting for this to be worked out...

Just learned that after a month without new OnDemand programs it's now a problem with Motorola cable boxes not updating. The suggestion that I was given while Waiting for this to be worked out was to subscribe to HULU! If that wasn't ridiculously funny to me, I'd be upset.

USA

 – About 1 Month ago.

Charter won't forward my emails even one day after I cancel my account.
I am willing to pay, but Charter says NOT NO BUT H$LL NO !!!!!!...

Charter won't forward my emails even one day after I cancel my account.
I am willing to pay, but Charter says NOT NO BUT H$LL NO !!!!!!

Pinckney, MI, USA

 – About 1 Month ago.

Prices rise constantly, while the use experience gets worse. Content is worse. Unnavigable, ancient, slow, sloppy channel menu. Contact 4 reps and you'll get 4 different answers. What's...

Prices rise constantly, while the use experience gets worse. Content is worse. Unnavigable, ancient, slow, sloppy channel menu. Contact 4 reps and you'll get 4 different answers. What's wrong with you, Charter?

Charter's entire business philosophy is to market you to death, and grab as much of your money as possible, and then raise rates on you constantly, all while delivering an awful product and user experience. Morons.

If you buy just internet, they despise you for it. I pay $60 a month for internet, and receive never-ending "promotions" which are all designed to hook you into a really high monthly rate after the promo.

I would never use their email. Never do that, people. Because you will eventually lose that charter address. Get Gmail, or a .me account through Apple.

Pinckney, MI, USA

 – About 1 Month ago.

The channel menu is horrendous. You have to scroll through all these channels which say "you are currently not subscribed to this channel." When scrolling through favorites, it constantly...

The channel menu is horrendous. You have to scroll through all these channels which say "you are currently not subscribed to this channel." When scrolling through favorites, it constantly stops you and tells you to upgrade. It's impossible to use, ultra slow, ugly, pieced together. Charter refuses to make the menu nice to use. It's because they aren't capable.

I'm not subscribing to your double play, and your triple play, you morons. The only thing keeping you from going out of business is your internet service.

In my whole life Charter is the worst company I have ever seen, in every possible way. They have no plan, no structure, nothing. Their commercials are the worst hodge-podge garbage crap I've ever seen.

Never subscribing to cable, ever again.

Saint Cloud, MN, USA

 – About 1 Month ago.

Charter E-Mail sucks. I can NEVER send an E-Mail with an attachment. It NEVER works. I follow Charter's instructions for sending an E-Mail with an attachment and it just will not send. All I get...

Charter E-Mail sucks. I can NEVER send an E-Mail with an attachment. It NEVER works. I follow Charter's instructions for sending an E-Mail with an attachment and it just will not send. All I get is the "Sending Message" spinning clock, then it completely quits.

Saint Louis, MO, USA

 – About 1 Month ago.

I have, against my will, been a Charter "customer" ever since Dimension Cable Services was somehow... replaced... in my community back in the early 90's, and now it is the only CATV...

I have, against my will, been a Charter "customer" ever since Dimension Cable Services was somehow... replaced... in my community back in the early 90's, and now it is the only CATV company that we can have. I have heard really bad things about other companies (Time Warner, Comcast, etc.) so I may make the decision to just dump CATV altogether and finally get a DISH. However... I hear bad things about THOSE companies too. Geez... ever since television went full DIGITAL, it would appear that EVERYTHING SUCKS NOW!

I don't watch a lot of tv anymore, especially the movie channels (which I dropped a few year ago, thanks in part to NetFlix) but watching simple network tv, and maybe a handful of cable channels shouldn't be a hassle... or so I thought... because no sooner did I "trim the fat" off of my cable bill by getting rid of everything PREMIUM, and having only the bare-bones channels, including my phone and Internet (package deal), I am still paying almost $200 a month!!!
Not only this, but the channels that I USED to get with BASIC cable are now a part of a tier that is NO LONGER a part of the BASIC cable package... like the Military channel, SyFy, and other HD-ready channels. It was as if Charter is... getting back at me... for trimming my bill. So... subpar BASIC cable + DVR, phone and Internet... and might I add, I am using my OWN modem... is STILL costing me close to 200 bucks a month?? Really??!? I think that my choice is clear.

Cheyenne, WY, USA

 – About 1 Month ago.

No HBO go in Wyoming . Why, why why???...

No HBO go in Wyoming . Why, why why???

USA

 – About 1 Month ago.

Spoke with Charter about updating our router to get faster internet speed. Charter says that if we change our package we "will get every channel charter offers" and pay less money. ...

Spoke with Charter about updating our router to get faster internet speed. Charter says that if we change our package we "will get every channel charter offers" and pay less money. Afterwards, our hbo and showtime apps don't work any longer and charter says that we were lucky they worked in the first place. Plus, we still don't get all the channels and when we called about it, we were told that we still don't have the right subscription to get all the channels.

Hamilton, MT, USA

 – About 1 Month ago.

Nothing works.....nothing. Cable is always out, Internet is slow and their email system usually won't even open. I hate it, as soon as I can switch to dish I will...

Nothing works.....nothing. Cable is always out, Internet is slow and their email system usually won't even open. I hate it, as soon as I can switch to dish I will

Hamilton, MT, USA

 – About 1 Month ago.

Nothing works.....nothing. Cable is always out, Internet is slow and their email system usually won't even open. I hate it, as soon as I can switch to dish I will...

Nothing works.....nothing. Cable is always out, Internet is slow and their email system usually won't even open. I hate it, as soon as I can switch to dish I will

Ocilla, GA, USA

 – About 1 Month ago.

After finally getting on demand. ... the shows never update.. the season has already ended two weeks ago and they only have up to episode 7 up. There are TWELVE episodes. This is on ALL the premium...

After finally getting on demand. ... the shows never update.. the season has already ended two weeks ago and they only have up to episode 7 up. There are TWELVE episodes. This is on ALL the premium channels. Fuck charter.

Cheboygan, MI, USA

 – About 1 Month ago.

i agree as my favorite HallMark channels are getting worst more so on weekend. ...

i agree as my favorite HallMark channels are getting worst more so on weekend.

Cheboygan, MI, USA

 – About 1 Month ago.

i agree as my favorite HallMark channels are getting worst more so on weekend. ...

i agree as my favorite HallMark channels are getting worst more so on weekend.

Cheboygan, MI, USA

 – About 1 Month ago.

i agree as my favorite HallMark channels are getting worst more so on weekend. ...

i agree as my favorite HallMark channels are getting worst more so on weekend.

Rancho Cucamonga, CA, USA

 – About 1 Month ago.

Just moved in and had decent-to-bad internet connection before. Switched to Charter and it's a piece of fucking shit... Even worse than my old internet. I have never been disconnected SO MANY...

Just moved in and had decent-to-bad internet connection before. Switched to Charter and it's a piece of fucking shit... Even worse than my old internet. I have never been disconnected SO MANY TIMES in my life before. It's good for 1 minute and then-boom-nothing loads. I would rather have no internet connection at all then this fucking shitty garbage.

Georgetown, GA, USA

 – About 1 Month ago.

Charter should be shut down!...

Charter should be shut down!

Georgetown, GA, USA

 – About 1 Month ago.

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I...

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I hate that I ever got it. The people have done a great job of providing better customer assistance, but it can't change that it is a terrible product. The online instructions are pathetic.

Georgetown, GA, USA

 – About 1 Month ago.

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I...

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I hate that I ever got it. The people have done a great job of providing better customer assistance, but it can't change that it is a terrible product. The online instructions are pathetic.

Georgetown, GA, USA

 – About 1 Month ago.

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I...

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I hate that I ever got it. The people have done a great job of providing better customer assistance, but it can't change that it is a terrible product. The online instructions are pathetic.

Montgomery, AL, USA

 – About 1 Month ago.

They haven't updated their on demand in over a month. They say they download it as soon as the networks make it available.mmi suppose that every network on the planet Earth has decided not to...

They haven't updated their on demand in over a month. They say they download it as soon as the networks make it available.mmi suppose that every network on the planet Earth has decided not to upload their content in a month. Keep up the good work...

Douglas, MA, USA

 – About 1 Month ago.

Cannot use HBO GO on my Amazon FireTV on only 2 cable providers, Charter and Comcast. WTF...

Cannot use HBO GO on my Amazon FireTV on only 2 cable providers, Charter and Comcast. WTF

Greer, SC, USA

 – About 1 Month ago.

Charter is the biggest piece of shit company in the fucking world, i can't even watch youtube videos without it buffering for 3 hours you bitch ass twats i hope you rot in your on feces and your...

Charter is the biggest piece of shit company in the fucking world, i can't even watch youtube videos without it buffering for 3 hours you bitch ass twats i hope you rot in your on feces and your company collapses to the fucking ground and burns into ashes that i will with sweep up throw in a god damn smoothie and eat

Greer, SC, USA

 – About 1 Month ago.

Charter is the biggest piece of shit company in the fucking world, i can't even watch youtube videos without it buffering for 3 hours you bitch ass twats i hope you rot in your on feces and your...

Charter is the biggest piece of shit company in the fucking world, i can't even watch youtube videos without it buffering for 3 hours you bitch ass twats i hope you rot in your on feces and your company collapses to the fucking ground and burns into ashes that i will with sweep up throw in a god damn smoothie and eat

Belleville, IL, USA

 – About 1 Month ago.

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!...

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!

Belleville, IL, USA

 – About 1 Month ago.

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!...

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!

Belleville, IL, USA

 – About 1 Month ago.

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!...

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!

Belleville, IL, USA

 – About 1 Month ago.

fast internet wont fix a slow computer...

fast internet wont fix a slow computer

Kingsport, TN, USA

 – About 1 Month ago.

Since the digital upgrade or whatever, any watching tv on the HD channels is enough to make me want to punch a turtle. It almost constantly spazzes out. Either the picture zaps around and goes snowy...

Since the digital upgrade or whatever, any watching tv on the HD channels is enough to make me want to punch a turtle. It almost constantly spazzes out. Either the picture zaps around and goes snowy or the audio freaks out and it sounds like I'm getting messages from the mothership. Tonight I recorded a show on my DVR and tried to run it back...the audio went in and out the entire time! It was unwatchable! SO annoying!

Victorville, CA, USA

 – About 1 Month ago.

they never give you credit for anything, they just charge you more for nothing!!
The internet is sooo slow and if on facebook it closes everything else. they gave me a "promo" they said...

they never give you credit for anything, they just charge you more for nothing!!
The internet is sooo slow and if on facebook it closes everything else. they gave me a "promo" they said but it costs more than just the regular price for all 3 services and then they just raised my prices. The taxes are over 20% of just the cable fees alone, my rep said that the taxes should always be the same asa well as the charges..NOT!! THEY SEND OUT TECHS THAT ARE CONTRACTERS AND DON'T KNOW SH... ALWAYS ASK FOR A CHARTER TECH THAT IS EMPLOYEED BY CHARTER, THAT HELPS INSTEAD OF THE GOON THERE FOR 7HTRS JUSTTO INSTALL THE CABLE NOT EVEN THE INTERNET OR PHONE!!! DUMBASS'S.

Midland, MI, USA

 – About 2 months ago.

I had repeat failures of my modem. I was told my personal devise was showing sins of dying. I asked a few times if there was an outage or work being done. I was told no, not in my location. I told...

I had repeat failures of my modem. I was told my personal devise was showing sins of dying. I asked a few times if there was an outage or work being done. I was told no, not in my location. I told them that they had some fraudulent people in trucks with thier brand doing something down my road and that I would call the police to get rid of the fake workers and I was hung up on. Needless to say, modem symptoms cleared after a month. My devices were just malfunctioning due to thier deeds. They need techs that can answer questions and not read a script. I major in Networking. I'm tired of being the one to guide them on how to fix something from the symptoms I notice.

Cerritos, CA, USA

 – About 2 months ago.

" there's an outage in your area"
oh great, that's the answer I wanted to hear??!?!??!??!?!!

I was told that they will make some payment adjustment for the time...

" there's an outage in your area"
oh great, that's the answer I wanted to hear??!?!??!??!?!!

I was told that they will make some payment adjustment for the time period I was affected by the outage. I will see if it's true when I receive my next bill. Why do we make on time payments for such poor quality of service??!!!

Grand Junction, CO, USA

 – About 2 months ago.

WELL WELL WELL!!! CHARTER YOU FUCKING DICK HOLES! I MEASURED 20 POSPS (PIECES OF SHIT PER SECOND IN MY TERMS) ON THEIR OWN FUCKING WEBSITE!!! I NOMINATE CHARTER AS THE WORST INTERNET/SHIT PROVIDER...

WELL WELL WELL!!! CHARTER YOU FUCKING DICK HOLES! I MEASURED 20 POSPS (PIECES OF SHIT PER SECOND IN MY TERMS) ON THEIR OWN FUCKING WEBSITE!!! I NOMINATE CHARTER AS THE WORST INTERNET/SHIT PROVIDER EVER. SWITCHING TO CENTURYLINK IMMEDIATELY! ALSO, COMMERCIAL LADY GO FUCK YOURSELF IN THE PUSSY!!!

Boone, NC, USA

 – About 2 months ago.

My Charter internet service in Fairview, NC is so slow. I pay for the fasted internet service and most of the time it is slower then DSL. ...

My Charter internet service in Fairview, NC is so slow. I pay for the fasted internet service and most of the time it is slower then DSL.

USA

 – About 2 months ago.

Charter just bought Bright House in the Tampa Bay area. Fuck them assholes. They haven't made the switch yet, but fuck them. I just thought I can jump on the band wagon....

Charter just bought Bright House in the Tampa Bay area. Fuck them assholes. They haven't made the switch yet, but fuck them. I just thought I can jump on the band wagon.

Ashland, OR, USA

 – About 2 months ago.

Most annoying commercials on television. I kicked them to the curb several years ago for the worst customer and TV service ever.
PLEASE STOP SHOWING THOSE COMMERCIALS!!!!!...

Most annoying commercials on television. I kicked them to the curb several years ago for the worst customer and TV service ever.
PLEASE STOP SHOWING THOSE COMMERCIALS!!!!!

USA

 – About 2 months ago.

Charter and Comcast are one and the same because they are
abso-fucking-lutely terrible at providing a reliable internet connection. GET YOUR COCKS OUT OF YOUR ASSES AND SEND OUT A TECH WHO...

Charter and Comcast are one and the same because they are
abso-fucking-lutely terrible at providing a reliable internet connection. GET YOUR COCKS OUT OF YOUR ASSES AND SEND OUT A TECH WHO KNOWS WHAT THE FUCK THEYRE DOING!

Wisconsin Rapids, WI, USA

 – About 2 months ago.

My Charter Internet tends to die every night right around midnight when I'm in Skype calls to friends and family serving overseas. Charter insists that there is no problem, or that "they...

My Charter Internet tends to die every night right around midnight when I'm in Skype calls to friends and family serving overseas. Charter insists that there is no problem, or that "they can't find a problem". To their credit, the techs both on the phone and in person are usually pretty friendly, but that's about where the good news ends.

Lucky for me I live in an area with more than one cable provider, so the Charter offices here still have to play nice unlike some of the other ISP's out there with their monopolies.

Nebo, NC, USA

 – About 2 months ago.

Greenville customer service is worthless. Churn churn churn!!...

Greenville customer service is worthless. Churn churn churn!!

Nebo, NC, USA

 – About 2 months ago.

Greenville customer service is worthless. Churn churn churn!!...

Greenville customer service is worthless. Churn churn churn!!

Nebo, NC, USA

 – About 2 months ago.

Greenville customer service is worthless. Churn churn churn!!...

Greenville customer service is worthless. Churn churn churn!!

Kissimmee, FL, USA

 – About 2 months ago.

I MUST ADMIT THIS IS AN INTERESTING SITE. SO MANY PEOPLE COMPLAINING AND NO ONE TELLING ANY ONE OF HOW TO FIX IT.
WELL I GOT NEWS FOR YOU BUT IF YOU WANT THE ANSWER I AM INTO GAMING. VISIT...

I MUST ADMIT THIS IS AN INTERESTING SITE. SO MANY PEOPLE COMPLAINING AND NO ONE TELLING ANY ONE OF HOW TO FIX IT.
WELL I GOT NEWS FOR YOU BUT IF YOU WANT THE ANSWER I AM INTO GAMING. VISIT MILLENNIUMCHESS WRITE TO BOB AND HE WILL TELL YOU FOR FREE WHAT YOU CAN DO. I HEAR THAT CHRATER IS BUYING BRIGHT HOUSE HERE IN FLORIDA. OH BOY WE ARE IN FOR SOME ISSUES AND I WILL USE MY LOADED GUNS( FIGURE OF SPEACH) TO ATTACK VIA THE HELP OF OUR GOVERNMENT. FIRST THING YOU MUST DO IS KEEP TRACK OF ALL YOUR COMMUNICATIONS GET NAMES COMPANY ID NUMBERS FROM THOSE YOU SPEAK WITH. LOOKING FORWARD TO HEARING FROM YOU SOON. YOU WILL BE AMAZES THE HELP I AM GIVING AWAY FREE!

Oshkosh, WI, USA

 – About 2 months ago.

Charter, If you play the stupid, idiotic commercial with the people dancing around the office one more time I am going to blow my fucking head off and instruct my loved ones to ship my dead body to...

Charter, If you play the stupid, idiotic commercial with the people dancing around the office one more time I am going to blow my fucking head off and instruct my loved ones to ship my dead body to you to replace whomever created it. I, dead, will be able to do a better job, I'm sure of it. ps. The pirate commercial....How the fuck do they get the cable to the ship? Is the person in charge at your company retarded? You know, there are sheltered workshops for people like that.

Saint Louis, MO, USA

 – About 2 months ago.

Charter failed to honor 12-month promo after upgrading and then going back.
No mention of losing the promo when upgrading. Upgrading is as easy as clicking your remote, but downgrading requires...

Charter failed to honor 12-month promo after upgrading and then going back.
No mention of losing the promo when upgrading. Upgrading is as easy as clicking your remote, but downgrading requires calling in. Shame on you, Charter. I'll be looking for alternative services for internet.

Waunakee, WI, USA

 – About 2 months ago.

Bullshit! I bet this site is run by Charter just to gather info. FUCK CHARTER!!!!
I will NOT abide by your new TOS. I am a Tech too...want to play games? Lets go, your techs are no match for me,...

Bullshit! I bet this site is run by Charter just to gather info. FUCK CHARTER!!!!
I will NOT abide by your new TOS. I am a Tech too...want to play games? Lets go, your techs are no match for me, believe me! Just to solve the issue about this site and make sure...i will get the info. If not than i apologize to the owners of this site. Fuck you John, Heather and Steve...ooops!!!

Auburn, MA, USA

 – About 2 months ago.

seriously charter EAT A DICK.. your service isn't worth what i pay every month..too bad there isn't another option. seriously though EAT THE BIGGEST DICK you can find because what the fuck...

seriously charter EAT A DICK.. your service isn't worth what i pay every month..too bad there isn't another option. seriously though EAT THE BIGGEST DICK you can find because what the fuck i'm trying to watch a tv show and wow shocker i can't watch the last 10 minutes because your shitty service keeps cutting out..fuck you and CHOKE on that FAT DICK YOU EAT..FUCK YOU..

Auburn, MA, USA

 – About 2 months ago.

while watching a show the audio and or video freezes so i get one or the other..half the time the audio cuts out so i have to perfect the art of lip reading.. then the other half of the time the video...

while watching a show the audio and or video freezes so i get one or the other..half the time the audio cuts out so i have to perfect the art of lip reading.. then the other half of the time the video freezes so all i get is sound and then i have to sit there and wonder what the hell just happened. or the cable box just freezes and i have to unplug it and sit there and wait for it to re-initialize..

Suwanee, GA, USA

 – About 2 months ago.

CHARTER, I fucking hate you and all the fucking people who answer the fucking phone and the entire fucking charter business model and customer relations team. You should fucking die and not be eve...

CHARTER, I fucking hate you and all the fucking people who answer the fucking phone and the entire fucking charter business model and customer relations team. You should fucking die and not be eve allowed to live again.

Suwanee, GA, USA

 – About 2 months ago.

CHARTER, I fucking hate you and all the fucking people who answer the fucking phone and the entire fucking charter business model and customer relations team. You should fucking die and not be eve...

CHARTER, I fucking hate you and all the fucking people who answer the fucking phone and the entire fucking charter business model and customer relations team. You should fucking die and not be eve allowed to live again.

Victorville, CA, USA

 – About 2 months ago.

FUCK YOU CHARTER!!!!!!!!!!!!!!...

FUCK YOU CHARTER!!!!!!!!!!!!!!

Victorville, CA, USA

 – About 2 months ago.

FUCK YOU CHARTER!!!!!!!!!!!!!!...

FUCK YOU CHARTER!!!!!!!!!!!!!!

Plattsburgh, NY, USA

 – About 2 months ago.

Charter email is a major pain in the ass. I can't delete any emails! I can't send any emails. I own a small business and this is my main account for everything. I have to forward my emails...

Charter email is a major pain in the ass. I can't delete any emails! I can't send any emails. I own a small business and this is my main account for everything. I have to forward my emails to a yahoo account in order to respond. Can someone tell me if I am doing something wrong?

Medford, OR, USA

 – About 2 months ago.

Charter in Phoenix, Oregon SUCKS SO BAD. Every time the heat gets above 65f we get a lost signal until after 8 and 9 pm. They come out and tell us there is no problem. HOLY CRAP ARE THESE PEOPLE FOR...

Charter in Phoenix, Oregon SUCKS SO BAD. Every time the heat gets above 65f we get a lost signal until after 8 and 9 pm. They come out and tell us there is no problem. HOLY CRAP ARE THESE PEOPLE FOR REAL?

Trumbull, CT, USA

 – About 2 months ago.

Charter email service is just miserable to deal with. The presentation is a mess, navigating is a pain; attachments don't open, but if I forward them to my gmail it's not a problem....

Charter email service is just miserable to deal with. The presentation is a mess, navigating is a pain; attachments don't open, but if I forward them to my gmail it's not a problem.

Cheyenne, WY, USA

 – About 2 months ago.

Stupid Charter signal terrible in Cheyenne...

Stupid Charter signal terrible in Cheyenne

Lenoir, NC, USA

 – About 2 months ago.

The reason Charter Communications does not care about current customers is due to the Comcast/TWC merger. When this happens Charter and Comcast are going to sell/trade their customers, so why fix what...

The reason Charter Communications does not care about current customers is due to the Comcast/TWC merger. When this happens Charter and Comcast are going to sell/trade their customers, so why fix what will belong to another company shortly.

One example of Comcast's plans: A new Carolinas Region will be led by Tim Collins and will be headquartered in Charlotte. It will combine Comcast, TWC and Charter systems in North and South Carolina, including Charleston, Columbia, Charlotte, Raleigh-Durham, Greenville and Greensboro. Comcast’s Western Virginia and Savannah, Georgia systems will also become part of this Region.

Read this article for more details of swapping and selling customers.

http://www.multichannel.com/news/cable-operators/comcast-reorganize-regional-structure/386917

Greer, SC, USA

 – About 2 months ago.

For 4 months Charter has been unable to deliver reliable Internet. I pay for the 100Mb plan and suffer a 40% or better packet loss rate which renders the Internet unusable. When you call to complain...

For 4 months Charter has been unable to deliver reliable Internet. I pay for the 100Mb plan and suffer a 40% or better packet loss rate which renders the Internet unusable. When you call to complain they nicely send someone out who after fiddling around replacing modems or charging me $50 to rewire my home leaves. My problem continues unchanged. Watching Netflix or Hulu is impossible. This problem extends to my entire neighborhood but due to the way Charter deals with issues they are unable to see the pattern. Their call system only understands 'tree', what they are incapable of is seeing the 'forest'. I called yesterday asked the person could they look at my neighborhood to see the pattern of complaints. Their system is not capable of that. I asked could she look at how many times I have called recently and the actions taken so far, she was unable to do even that. Here is the irony, my next door neighbor scheduled a tech to come out and once again fail to resolve the problem on Monday, I too on Saturday schedules a tech for Monday. Even with two service calls about internet literally next door to each other, Charter is clueless to the idea the problem might not be in my home nor my neighbor's but in something common to the neighborhood.
Utterly incompetent. I work in IT in an industry where we are not a protected monopoly and I would have been fired months ago if I continued to fail to resolve issues like this on my company network and yet Charter promotes people like this.

Prattville, AL, USA

 – About 2 months ago.

The New Charter e-mail is the worst I have ever seen...I have to go to G-mail
to get my Charter e-mail.....Everytime I turn on the TV they are telling me how great they are !!!!!!Bullshit..If...

The New Charter e-mail is the worst I have ever seen...I have to go to G-mail
to get my Charter e-mail.....Everytime I turn on the TV they are telling me how great they are !!!!!!Bullshit..If the damn thing isn't broke don't fuck with it !!!!!!!!!!!

Auburn, AL, USA

 – About 2 months ago.

Fucking charter email. Not only has it been the biggest hassle for me to simply sign in out of any email I've ever had, but now it won't fucking load on my computer at all. It never worked on...

Fucking charter email. Not only has it been the biggest hassle for me to simply sign in out of any email I've ever had, but now it won't fucking load on my computer at all. It never worked on my phone or other devices because its "not supported" or some shit. Now when I sign in it just constantly says "please wait" while nothing fucking happens. It's always been the slowest, shittiest, buggiest piece of shit I've ever had the displeasure of having. Only reason I'm even here to bitch is cause I need to verify my PSN account and the goddamn thing is set to my email. Fuck you charter, and fuck you charter email. Seriously. FUCK!!!

 – About 2 months ago.

For the second time in as many weeks, no phone support available because "all our agents are busy" Last time this went on for TWO DAYS! And now, I can't even log in or change my password...

For the second time in as many weeks, no phone support available because "all our agents are busy" Last time this went on for TWO DAYS! And now, I can't even log in or change my password because the system doesn't recognize my email, last name or zip code. What in God's name is going on there? Charter, if you're listening, you've got some major problems. Have all the CSRs quit in disgust?

Shelbyville, TN, USA

 – About 2 months ago.

error code 462 while trying to watch reruns of simpsons. according to the website no such code exist. oh yea. by the way. the virtual assistant does not like foul language. to bad. fuck you....

error code 462 while trying to watch reruns of simpsons. according to the website no such code exist. oh yea. by the way. the virtual assistant does not like foul language. to bad. fuck you. brainless idiots.

TX, USA

 – About 2 months ago.

So gaming with charter is the most horrible experience ive had so far with an internet provider especially MMORPGs i keep getting kicked off every 3-5 min i did speed test other than ookla saying im...

So gaming with charter is the most horrible experience ive had so far with an internet provider especially MMORPGs i keep getting kicked off every 3-5 min i did speed test other than ookla saying im getting 20 download out of the 60 im paying for when i call them they say its cause im not connected to the modem. I've tried it no help still. useless company.

TX, USA

 – About 2 months ago.

So gaming with charter is the most horrible experience ive had so far with an internet provider especially MMORPGs i keep getting kicked off every 3-5 min i did speed test other than ookla saying im...

So gaming with charter is the most horrible experience ive had so far with an internet provider especially MMORPGs i keep getting kicked off every 3-5 min i did speed test other than ookla saying im getting 20 download out of the 60 im paying for when i call them they say its cause im not connected to the modem. I've tried it no help still. useless company.

Fletcher, NC, USA

 – About 2 months ago.

There are no other Internet provider choices in Suffolk Virginia than Charter. I think the City Council is on the Charter payroll.

Anyone who uses Charter knows why it sucks, no need to...

There are no other Internet provider choices in Suffolk Virginia than Charter. I think the City Council is on the Charter payroll.

Anyone who uses Charter knows why it sucks, no need to expound on my current woes, just know

Charter Sucks

Suffolk, VA, USA

 – About 2 months ago.

New Coke was a better idea than new charter. Great difficulty sending attachments. It has reported that my email did not go out and then sometimes I will get a response from the person to whom I had...

New Coke was a better idea than new charter. Great difficulty sending attachments. It has reported that my email did not go out and then sometimes I will get a response from the person to whom I had sent the email. I then check the sent email and it does not show the emails I have sent.
Many times it fails to delete and move. When I click to open an email, usually it will open another email.
When I compose an email, Charter suggests that Charter is sending the email, not me. I have to change it every time. No more dragging emails to files nor contact people to the address line in an outgoing email.
New charter homepage carries no news, no music radio, no place for Facebook, no way to review sports matter.
The main thing the new charter page does is to extol the fact that now you can pay your bill more easily. WOW.
It appears to me that the email page was designed by a person who has never sent or read an email.
All drafts in the list of drafts are dated the same day. Incredibly stupid.
No longer an option to see the source of the email or the path of the email. Maybe I am wrong about this, but I have yet to find it.
Charter.net is a defective product. I have used them for years but I think those days are coming to an end. I don't know how I can save all of my old emails, but I am looking into.
Drafts show who made the draft (ME!!!) but not to whom the email is addressed. Again absolute stupidity.
I want to shoot the person who instructed the agents to use the term "migrate." What pompous word for the disaster of moving from an old webpage to a new webpage.
Thank you for putting up this website.


Thanks for putting this website up.

Grand Island, NE, USA

 – About 2 months ago.

We are getting charged for Movies On Demand that we are not ordering. It has happened twice and Charter keeps telling us it is being order from our remote in our house even though we are NOT ordering...

We are getting charged for Movies On Demand that we are not ordering. It has happened twice and Charter keeps telling us it is being order from our remote in our house even though we are NOT ordering these movies (we have ordered movies via On Demand, but not these). Is this happening to anyone else?

Turlock, CA, USA

 – About 2 months ago.

Charter is refusing to port my business phone lines to T Mobile.... "the address is incorrect" T Mobile gave them the Address that's on my bill BUT that address isn't "right"...

Charter is refusing to port my business phone lines to T Mobile.... "the address is incorrect" T Mobile gave them the Address that's on my bill BUT that address isn't "right" The name HAS to be all "upper case" AND there HAS to be a "CBN" in the address.... which is not in our postal address... CBN stands for Charter Business Network now why would I or T Mobile know to but that in the Port request? THEN there has to be a comma after my city "which also has to be in upper case".... it has to be STE not Suite and so on....

The charter business phones never had a call log.... tech support was nonexistent.... the first time I tried to port the charter "business phones" to T Mobile.... I was never able to get a call through to them about WHY they refused to release our phone numbers.... on this port attempt I DID HAVE someone from Charter take the call!

Then there was the install of the "business" phone ah service but I'll let someone else add their message on what a mess that was....

Asheville, NC, USA

 – About 2 months ago.

For months,Charter has been intermittently blocking Google pages and searches. Yahoo works fine. Most siteswork fine. I've changed DNS. Settings to google public DNS and to Open DNS... No...

For months,Charter has been intermittently blocking Google pages and searches. Yahoo works fine. Most siteswork fine. I've changed DNS. Settings to google public DNS and to Open DNS... No change. Speeds are dropping and pings are growing slowly too.

Asheville, NC, USA

 – About 2 months ago.

For months,Charter has been intermittently blocking Google pages and searches. Yahoo works fine. Most siteswork fine. I've changed DNS. Settings to google public DNS and to Open DNS... No...

For months,Charter has been intermittently blocking Google pages and searches. Yahoo works fine. Most siteswork fine. I've changed DNS. Settings to google public DNS and to Open DNS... No change. Speeds are dropping and pings are growing slowly too.

Long Beach, CA, USA

 – About 2 months ago.

My internet connection has been intermittently dropping for the past 2 weeks. I even purchased a brand new modem, hoping it would help just a little, but to no avail. I'm getting extremely...

My internet connection has been intermittently dropping for the past 2 weeks. I even purchased a brand new modem, hoping it would help just a little, but to no avail. I'm getting extremely frustrated as having a stable internet connection is very important to me in regards to my work.

Alton, IL, USA

 – About 2 months ago.

after having given them a suspension that endured for four years, i signed up with charter again and their installer proceeded to turn the outside of my house into a circuit breadboard. this was a...

after having given them a suspension that endured for four years, i signed up with charter again and their installer proceeded to turn the outside of my house into a circuit breadboard. this was a manifestation of passive aggressive on the intaller's part as vindication for my cancellation of the whole order the prior day when he refused to replace a suspected internally broken cable. The sales representative had assured me that would be no problem. they sent the same guy back the following day. There's no need or place for such spiteful unprofessionalism.

South Lake Tahoe, CA, USA

 – About 2 months ago.

two years and still no HBO go support for apple tv fuck you assholes
...

two years and still no HBO go support for apple tv fuck you assholes

Lenoir, NC, USA

 – About 2 months ago.

Charter email can barely send one attachment per email. More than one is impossible. Try it and see for yourself....

Charter email can barely send one attachment per email. More than one is impossible. Try it and see for yourself.

Rancho Cucamonga, CA, USA

 – About 2 months ago.

CHARTER FN SUCKS...

CHARTER FN SUCKS

Montgomery, AL, USA

 – About 2 months ago.

They just changed our channel lineup without notification. I was assured the agreement I made previously wouldn't be changed. Guess I was gullible to trust them. Looking for other alternatives...

They just changed our channel lineup without notification. I was assured the agreement I made previously wouldn't be changed. Guess I was gullible to trust them. Looking for other alternatives now.

Worcester, MA, USA

 – About 2 months ago.

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!
...

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!

Worcester, MA, USA

 – About 2 months ago.

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!
...

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!

Worcester, MA, USA

 – About 2 months ago.

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!
...

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!

Cheyenne, WY, USA

 – About 2 months ago.

As usual the video keeps pixelating. Talk to charter and they say it is my problem although my sister has the same problem at exactly the same time and she lives two miles away! Bresnan never had...

As usual the video keeps pixelating. Talk to charter and they say it is my problem although my sister has the same problem at exactly the same time and she lives two miles away! Bresnan never had the problem, what did they do? Replace their equipment with equipment from Bangladesh??

Fort Worth, TX, USA

 – About 2 months ago.

Oh look, prices increase again but internet service still goes down frequently! Such bullshit...

Oh look, prices increase again but internet service still goes down frequently! Such bullshit

Edwardsville, IL, USA

 – About 2 months ago.

ok....went 3 days last week without being able to check my "new" charter email...and i do agree that the new format sucks...the old one was cool..why fix what isnt broken...especially when...

ok....went 3 days last week without being able to check my "new" charter email...and i do agree that the new format sucks...the old one was cool..why fix what isnt broken...especially when they have so many other things that are broken...why not fix/change those things instead...anyway..after getting the buffer wheel of death nonstop for 3 days when trying to access my email..and after numerous calls to try and resolve it with the response that "engineers are working on it"...i finally spoke to someone that seemed like they had their act together..at first i thought i had maybe misdialed and reached a different company by accident...if you cannot access your email...try hitting F5...that did the trick...so simple...anyway works fine now...have not had email problems since hitting F5...still hate the new format...and doesnt change all of their other numerous issues...but at least i can now use something that i am paying an arm and a leg for...

Holland, MI, USA

 – About 2 months ago.

Started Charter with Internet only in late 2010 at a rate of $19.99/mo. Went to $24.99, then $29.99, then they said the rate was going to $39.99 and the speed would double from 15mbps to 30. Lies,...

Started Charter with Internet only in late 2010 at a rate of $19.99/mo. Went to $24.99, then $29.99, then they said the rate was going to $39.99 and the speed would double from 15mbps to 30. Lies, never got better than the 15. Now, as of March 2015, they've announced the $39.99 a month rate will go to $59.99 per month. Are you kidding me! Crazy rate increases. Get me outta here Charter, you suck!

Pittsburgh, PA, USA

 – About 2 months ago.

We oppose subsidizing television programming that we do not want or use. Being charged for ‘packages’ of programming (religious, sports, home shopping, infomercial, and faux news as...

We oppose subsidizing television programming that we do not want or use. Being charged for ‘packages’ of programming (religious, sports, home shopping, infomercial, and faux news as examples) that we will never use, and being denied programming that we DO want because it doesn't fit into a pre-determined 'package' is nothing less than legalized corporate extortion. We petition for a regulation of the television provider industry, to mandate them to stop charging for and forcing unwanted programming on subscribers, and begin programs offering 'ala carte' packaging based on actual buyer desires and use.

Will you sign and share my petition? Click here to add your name:

http://petitions.moveon.org/sign/television-providers?source=c.fwd&r_by=126709

William Mann
Pittsburgh, PA

Montgomery, AL, USA

 – About 2 months ago.

Update: It's almost five now. And they said they'd be here at 3. SUPERB JOB GUYS! I mean, it's not as if we have lives too!...

Update: It's almost five now. And they said they'd be here at 3. SUPERB JOB GUYS! I mean, it's not as if we have lives too!

Montgomery, AL, USA

 – About 2 months ago.

I've been waiting an HOUR for the guy to just come and plug in our internet modem. I could've spent that hour at my grandfathers which I had planned to do before my father had called earlier...

I've been waiting an HOUR for the guy to just come and plug in our internet modem. I could've spent that hour at my grandfathers which I had planned to do before my father had called earlier in the day asking me to come by because they said they would be here "around 3." It's now four fucking o'clock people. There's no one here. I'm sitting here pissed and feeding off my neighbor's internet. This shit shouldn't be legal.

MI, USA

 – About 2 months ago.

Charter email was down all weekend. I could login and send feedback which was likely ignored but I could not access my inbox. I called Charters and got the idiotic fembot "Email. Oh I see there is...

Charter email was down all weekend. I could login and send feedback which was likely ignored but I could not access my inbox. I called Charters and got the idiotic fembot "Email. Oh I see there is an important notice (which they never put on the Charter login page) about email... then another fembot came on that was garbled... Delete all browser cookies, history, and cache...Huh? Why? Anyway it did not fix the problem. Charter email has anyways been poor and it just gets worse which each new Charter portal rollout.

Holland, MI, USA

 – About 3 months ago.

4 days email down - "working" now - only it's hard to see what improvement the "new" email is over the old - can't click on size column anymore to sort by size HOW THE HECK I...

4 days email down - "working" now - only it's hard to see what improvement the "new" email is over the old - can't click on size column anymore to sort by size HOW THE HECK I CLEAN UP EMAIL SPACE IF I CANT SORT BY SIZE !!!

Fond Du Lac, WI, USA

 – About 3 months ago.

Cannot stand the fact that I have to pay xtra for DVR. When recording is done the box does not shut off. I dvr two things at once and cannot watch another program - hell all I get is a black screen...

Cannot stand the fact that I have to pay xtra for DVR. When recording is done the box does not shut off. I dvr two things at once and cannot watch another program - hell all I get is a black screen half the time. I liked AT & T but when I moved shitty charter is all I could get. They never have weekends for HBO, Showtime etc like AT & T does. I could go on but what is the point? They got us exactly where they want us!

Bridgeport, CT, USA

 – About 3 months ago.

No email for 6 days now. Customer service said engineering is working on it. Could barely understand what the rep was even saying. This is criminal....

No email for 6 days now. Customer service said engineering is working on it. Could barely understand what the rep was even saying. This is criminal.

Saint Louis, MO, USA

 – About 3 months ago.

This new email format is horrid! And the new homepage is....what the hell? Watch TV or pay my bill? All kinds problems. It wasn't broken so why did you decide to try to "fix it"? You...

This new email format is horrid! And the new homepage is....what the hell? Watch TV or pay my bill? All kinds problems. It wasn't broken so why did you decide to try to "fix it"? You failed miserably Charter. And you're really pissing people off.

Fairview Heights, IL, USA

 – About 3 months ago.

no email for 4 days and trying to fine a way to speak with someone - so much BS...

no email for 4 days and trying to fine a way to speak with someone - so much BS

Knoxville, TN, USA

 – About 3 months ago.

Three days without being able to access E-Mail and the only information I get from a "real-live" Charter Representative is that Engineering is working on it. Not at all pleased with the...

Three days without being able to access E-Mail and the only information I get from a "real-live" Charter Representative is that Engineering is working on it. Not at all pleased with the "New Charter.Net" that they sprung on us last week without warning. Totally disgusted

Reno, NV, USA

 – About 3 months ago.

thay dont care...

thay dont care

Simpsonville, SC, USA

 – About 3 months ago.

BTW, I just left shitty AT&T U-verse (which I've had for about 5 years now) for Charter, even though I have heard just as many bad things for both. AT&T raised my rates and was wanting to charge...

BTW, I just left shitty AT&T U-verse (which I've had for about 5 years now) for Charter, even though I have heard just as many bad things for both. AT&T raised my rates and was wanting to charge me $65/month for 24/mbps service, while Charter is at least offering 60/mbps for $30/month for 12 months with no contract. Even if my speed ends up being half of what I'm paying for, it will still be faster and cheaper than AT&T. My U-verse service never hit higher than about 18/mbps even though they swore it wasn't shared and was "piped straight in". These past few months it was closer to about 7/mbps speed. At least when I had 6/mbps DSL it actually got that speed all the time. Why can't companies just be honest and tell you what they can really offer, and charge you accordingly, instead of lying to your face about their prices and speeds, and then fucking you over a few month's into your deal?

Simpsonville, SC, USA

 – About 3 months ago.

BTW, you all know that the recent FCC ruling is only going to make your internet service suck more ass. Forget whatever amount you are paying to get because they are going to spread out the speed to...

BTW, you all know that the recent FCC ruling is only going to make your internet service suck more ass. Forget whatever amount you are paying to get because they are going to spread out the speed to everyone so that broke ass people will have just as much bandwidth as corporations.

Edwardsville, IL, USA

 – About 3 months ago.

Glen Carbon, Il. - have been a charter customer for several years and everything worked pretty good for the most part. email was cool...liked the webpage..able to do alot of things i like on it.. then...

Glen Carbon, Il. - have been a charter customer for several years and everything worked pretty good for the most part. email was cool...liked the webpage..able to do alot of things i like on it.. then 2 days ago..out of nowhere, i get this new charter.net sprung on me...i HATE the webpage..and now today, i cannot get my email to work..i sign on and click check email...and i get the buffer wheel of death...i tried signing on and off again several times...still no email.. then i tried the online virtual support which was fucking useless... so i tried the live chat option....i waited for 2 hours and no one ever responded at the other end... seriously pissed...so i googled "why does my charter email suck now"...and the first thing that popped up was this site...so i started reading...now i feel better informed as to what is actually goin on here...its not just ME!!! will immediately begin researching my other options and am bailing on charter asap...not going to put myself through alot of the frustration that i see many of you have experienced over time...thank you guys for helpin out...CHARTER DOES SUCK!!!!!!!

Ballwin, MO, USA

 – About 3 months ago.

The "new" Charter E-mail is almost useless, that is when it is working. They went from a system that worked to one that is almost impossible to use. I need to find another provider, every fix...

The "new" Charter E-mail is almost useless, that is when it is working. They went from a system that worked to one that is almost impossible to use. I need to find another provider, every fix they make only makes things worse.

Spring, TX, USA

 – About 3 months ago.

I have to use this shit company because its the only one in my area I wish they just let the company die and someone better take over because they're dumb fucks that don't know what they are...

I have to use this shit company because its the only one in my area I wish they just let the company die and someone better take over because they're dumb fucks that don't know what they are doing literally at least once a month the internet does shit. Why pay for this? Customers should get a discount for having to go through this shit or not pay for having that happen. Its way too often.

Athens, GA, USA

 – About 3 months ago.

I'm at my sister's. Should have a MAXIMUM of 200 latency with her internet. I'm pinging at over 3000. OVER THREE THOUSAND!!! On multiple tests. The average is over 500. The average should...

I'm at my sister's. Should have a MAXIMUM of 200 latency with her internet. I'm pinging at over 3000. OVER THREE THOUSAND!!! On multiple tests. The average is over 500. The average should be less than 100. What the...?! She's paying for their max broadband, and can't even USE any of it. I'm afraid to look at the packet loss. Thank God I don't have Charter. This would drive me absolutely insane.

Belgrade, MT, USA

 – About 3 months ago.

Cant believe there isn't more complaints!!...

Cant believe there isn't more complaints!!

Belgrade, MT, USA

 – About 3 months ago.

no email again....... shit stain of the isp world....

no email again....... shit stain of the isp world.

Saint Louis, MO, USA

 – About 3 months ago.

Charter, for raising the price of my internet over and over without reason, and throttling me for no reason, get cancer....of the genitalia. All of you....

Charter, for raising the price of my internet over and over without reason, and throttling me for no reason, get cancer....of the genitalia. All of you.

Kennewick, WA, USA

 – About 3 months ago.

So Charter Internet has went down 4 times this week. I work from home and cannot afford the internet to constantly drop. I called customer service and they recommend I get Charter Business. Why would...

So Charter Internet has went down 4 times this week. I work from home and cannot afford the internet to constantly drop. I called customer service and they recommend I get Charter Business. Why would I pay for that crap when their residential is crap in the first place? They also recently changes their website and I can no longer log in to pay my bill. I had to call their terrible customer service robot and it could not recognize my voice saying 'Yes' on the first call.

Craig, CO, USA

 – About 3 months ago.

Every single evening my connection slows down. I'll be the only one using it, to game via XBox Live, and in the evenings, I can't play, because Charter can't handle traffic at PEAK TIMES....

Every single evening my connection slows down. I'll be the only one using it, to game via XBox Live, and in the evenings, I can't play, because Charter can't handle traffic at PEAK TIMES. Don't promise me speeds you can't maintain. Why am I paying you? You aren't holding up your end of the bargain!

Their FAQ lists ways to "Deal" with slow speeds in the evening, and it is just bullet point after bullet point of excuses and cheap answers.

How about you actually provide solid service? Why do ISPs just suck in general. Comcast is horrible start-to-finish. Charter is no better. Why can't there be a decent ISP for decent folks? Why are they all a bunch of jerk-off companies?

Fuckin' Charter.

Monroe, CT, USA

 – About 3 months ago.

If you were just a Basic TV customer, with just one TV w/o a box, you just put the cable into the back of the TV, b4 the complete digital conversion at the end of 2014, and you are now supposed to be...

If you were just a Basic TV customer, with just one TV w/o a box, you just put the cable into the back of the TV, b4 the complete digital conversion at the end of 2014, and you are now supposed to be getting the new Digital Box free for 2 years (5 years on Medicaid), Check Your Bill, they are trying to sneak it thru as only 1 year of a free box, and India didn't know what I was talking about, now I have to go to the local office to fix it.....SNEAKY

Lawrenceville, GA, USA

 – About 3 months ago.

Charter is always down at night when I am up. We were without power for 2 days but the whole time had internet. Now it is back to down all the time or seeming slow. Charter Spectrum while faster...

Charter is always down at night when I am up. We were without power for 2 days but the whole time had internet. Now it is back to down all the time or seeming slow. Charter Spectrum while faster loading it tends to go down every so often or I have to restart the modem cause it is constantly getting plugged. It takes 30 calls before they do anything...

Ludington, MI, USA

 – About 3 months ago.

Have I told everyone how Charter Sucks today!




...

Have I told everyone how Charter Sucks today!




Clarksville, TN, USA

 – About 3 months ago.

No NBA TV or League pass. Seriously the only thing I hater about the army is moving into Chart Cable are. They are the worst cable provider I've ever had....

No NBA TV or League pass. Seriously the only thing I hater about the army is moving into Chart Cable are. They are the worst cable provider I've ever had.

Saint Louis, MO, USA

 – About 3 months ago.

Not only does Charter not care about their customers they call us liars when talking to customer service and they are the ones lying they couldn't even find my account in their computer and I had...

Not only does Charter not care about their customers they call us liars when talking to customer service and they are the ones lying they couldn't even find my account in their computer and I had to read them a serial number off the internet modem and the issue didn't get resolved when I called the next day they couldn't find my account again when I told them how they found it the day before I was told Charter doesn't do that and I had to argue after being told that over and over again they just can't comprehend or admit they are mistaken. Their service sucks it's hard to watch TV when you have no audio. Customer service even told me that I must be with Com.cast since they couldn't find my account on their computer. I find it pretty hard to be with Com.cast when Charter is franchised in my city (or is that a monopoly?)

I e-mailed them and told them I wasn't paying the tax they decided to add to our bills until my audio issues were resolved well 3 visits to me then the whole apartment building losing cable and ten more visits to the building I think they might have it fixed it has been a month now. After a year of not paying that extra tax they sent me a shut off notice and I had to ignore them and they wrote me a letter saying a tech was going to come and pick up the modems. I was waiting for a day and time but they just shut me off in the middle of the night. When they were trying to collect they hacked in to my computer and put a pop-up of my bill overdue when I was playing a game on a website that sounds illegal to me INVASION OF PRIVACY seems about right. I would like to see all Charter customers pay a little less on their bill. The only way to open their eyes and to be heard is to have majority customer effort of shorting them of the money they think they deserve. Thanks for letting me voice my opinion. Mark Cuban pleas buy out Charter Spectrum!!!

Waynesville, NC, USA

 – About 3 months ago.

They suck they just want more money, no discounts, this is best deal ever what is my opition to change to something better?...

They suck they just want more money, no discounts, this is best deal ever what is my opition to change to something better?

Saint Louis, MO, USA

 – About 3 months ago.

@Charter Suckcations PLEASE Stop Throttling my internet connection. I'm about to STOP You all together. I will run MASSIVE Amounts of Bandwidth all day and SHUT You down in this area. Then I will...

@Charter Suckcations PLEASE Stop Throttling my internet connection. I'm about to STOP You all together. I will run MASSIVE Amounts of Bandwidth all day and SHUT You down in this area. Then I will cancel. K Thanks Bye

Saint Louis, MO, USA

 – About 3 months ago.

I'm a 25 year, without ever switching, Charter customer. I've put up with a LOT being their customer for that long but Charters new eMail is like the Unaffordable Care act. Nobody wanted it...

I'm a 25 year, without ever switching, Charter customer. I've put up with a LOT being their customer for that long but Charters new eMail is like the Unaffordable Care act. Nobody wanted it yet they seem to think they know whats best for us. Did they not try this stuff out before they crammed it down our throats? Is Obama running Charter now? If AT&T would get there act together and give me the UVerse option, available to the people across the street form me, I'd switch in a heartbeat.

Missoula, MT, USA

 – About 3 months ago.

Trying to watch Avalanche hockey on Altitude, terrible reception and can not get any answers....

Trying to watch Avalanche hockey on Altitude, terrible reception and can not get any answers.

Saint Louis, MO, USA

 – About 3 months ago.

Only new users get deals. I pay $180/month for the least amount of cable I have ever had!! I am dumping TV--keeping internet and maybe getting satellite. I still would spend less and have more...

Only new users get deals. I pay $180/month for the least amount of cable I have ever had!! I am dumping TV--keeping internet and maybe getting satellite. I still would spend less and have more channels.

Billings, MT, USA

 – About 3 months ago.

Chat session with Charter about services not provided in Colorado. As always, expected nothing from Charter, got nothing.
You: It’s been a year and a half since Charter took over and...

Chat session with Charter about services not provided in Colorado. As always, expected nothing from Charter, got nothing.
You: It’s been a year and a half since Charter took over and wrecked our cable service in Colorado. The Charter website claims you will let us know when HBO GO is available here, but I find that hard to believe. Will it EVER be available here, or is that just another Charter lie?
Charter Customer Representative [Lalaine]: I apologize for the inconvenience.
Charter Customer Representative [Lalaine]: At this time, Charter's TV On the Go services such as HBO Go, Watch ESPN and NBC Sports Network are NOT available for our customers in Colorado, Montana, Utah and Wyoming. We will notify you when it does become available in these states. We apologize for any inconvenience..
You: That's what I read. So it really won't EVER be available, since 1.5 years have gone by?
You: Give me an actual expected time, please.
Charter Customer Representative [Lalaine]: Currently we do not have an estimated time of when will it be available in your area. We appreciate your patience while we work to resolve this.
We can immediately give you an update by giving you a call once HBO GO is available. Is the phone number, xxx-xxx-xxxx, the best number to call you for this notification?
You: Yes - can I expect a call in the next few weeks?
Charter Customer Representative [Lalaine]: I really do apologize but we don't have any expected time.
You: That confirms it: NEVER. Charter treats Colorado like bastard step-children. You just don't care about us. We're just another acquisition.
Charter Customer Representative [Lalaine]: I understand that you are previously from Optimum/Bresnan company and I would like to welcome you to Charter, Kirk. We have designated a team who handles previous Optimum/Bresnan customers. You may call 877-273-7626 for further assistance regarding your account. You may also visit www.charter.com/optimum for more details.
You: No thanks. I've spent hours on hold with them, and gotten nowhere there either. Charter just doesn't care.
Charter Customer Representative [Lalaine]: Rest assured that we value your feedback. We will certainly take your comments into consideration as we continue to improve our service.
You: Please have a supervisor call me at their earliest convenience to let me know the time schedule for implementing HBO GO in Colorado. Thanks.

Richland, WA, USA

 – About 3 months ago.

Still can't get on your stupid new website--which has been new for awhile now--tired of going in circles. Fix your idiotic website!!!!!!!!!!!...

Still can't get on your stupid new website--which has been new for awhile now--tired of going in circles. Fix your idiotic website!!!!!!!!!!!

Hickory, NC, USA

 – About 3 months ago.

you are so unbelievably fucking terrible at literally everything, fix your goddamn internet. there's no reason that we're paying for the absolute fastest internet offered in our area (60mbps),...

you are so unbelievably fucking terrible at literally everything, fix your goddamn internet. there's no reason that we're paying for the absolute fastest internet offered in our area (60mbps), and only getting 2-3mbps. fuck you, scumbags.

Sheboygan, WI, USA

 – About 3 months ago.

Holy cow! I stood in sub-zero temps today, outside of the local Charter franchise, with a sign, reading: CHARTER: World's Worst Customer Service. Then, my brain froze and I suddenly realized: I...

Holy cow! I stood in sub-zero temps today, outside of the local Charter franchise, with a sign, reading: CHARTER: World's Worst Customer Service. Then, my brain froze and I suddenly realized: I live at one of the busiest intersections, on the busiest street in my town. I also have a 5' high retaining wall that would look great with an 8'x3' banner. I will get more "views" per day for my banner than most local billboards. I can warn the whole darn town not to deal with them. I'm buying paint tomorrow.

Belgrade, MT, USA

 – About 3 months ago.

Gonna post everyday my email doesn't work , but calling them today...

Gonna post everyday my email doesn't work , but calling them today

Holmen, WI, USA

 – About 3 months ago.

Sharter internet is great if u like connection dropping 2-3 times per hr. #bums...

Sharter internet is great if u like connection dropping 2-3 times per hr. #bums

Belgrade, MT, USA

 – About 3 months ago.

Charter is the worst email ever , I had bresnan who changed to charter and now just trying to check email is a huge chore. Cant even log in right now. They also tore up my yard for fiber optics and it...

Charter is the worst email ever , I had bresnan who changed to charter and now just trying to check email is a huge chore. Cant even log in right now. They also tore up my yard for fiber optics and it still looks like crap and sprinklers are leaning and don't work right. Over charging bastards for terrible services

Bethel, CT, USA

 – About 3 months ago.

@Missoula - https://sites.google.com/site/emails4corporations/index/By-Industry/telecommunication - Stefan.Anninger@chartercom.com might be a little more direct or even the CEO...

@Missoula - https://sites.google.com/site/emails4corporations/index/By-Industry/telecommunication - Stefan.Anninger@chartercom.com might be a little more direct or even the CEO thomas.rutledge@chartercom.com ! :-)

Missoula, MT, USA

 – About 3 months ago.

Found one!

Stefan Anninger | Investor Relations | investor@chartercom.com...

Found one!

Stefan Anninger | Investor Relations | investor@chartercom.com

Missoula, MT, USA

 – About 3 months ago.

Impossible to find a customer service email address! Just wanted to give friendly feedback. But now I'm just irritated....

Impossible to find a customer service email address! Just wanted to give friendly feedback. But now I'm just irritated.

USA

 – About 3 months ago.

Charter is an evil, evil company - like ALL cable companies are...and just when I thought I couldn't hate them any more than I already do, they go all digital!!! I pay (way too much) for 2 HD/DVR...

Charter is an evil, evil company - like ALL cable companies are...and just when I thought I couldn't hate them any more than I already do, they go all digital!!! I pay (way too much) for 2 HD/DVR boxes, internet, and phone - and I have been for over 5 years, I'm not trying to rip anyone off here and I'm not stealing cable.

They already encrypt the lines so people who aren't paying for service cant just plug in and watch TV but they have to milk every last cent out of their loyal customers and try to tell me I now need a cable box for EVERY room. Screw that, I don't have the room in my basement (where I only watch the weather and occasionally the news) for a cable box and I sure as hell don't want to pay for a box I'll never use.

I think it's a really crappy deal here and if my wife wouldn't kill me, I would gladly shut down the service altogether.

F&*% YOU CHARTER, GO CHOKE ON A DICK!!

Grand Junction, CO, USA

 – About 3 months ago.

CHARTER .........how do we get rid of it in Grand Junction ? The e-mail times out if you have an attachment. Every other provider works better. We need Charter to leave town !...

CHARTER .........how do we get rid of it in Grand Junction ? The e-mail times out if you have an attachment. Every other provider works better. We need Charter to leave town !

Loveland, CO, USA

 – About 3 months ago.

Grand Junction Colorado, Charter is the worst cable company EVER! Every Saturday after 8:00 PM the picture is messed up, 12 weeks in a row now, WTF! Get your act together or get the fuck out of town...

Grand Junction Colorado, Charter is the worst cable company EVER! Every Saturday after 8:00 PM the picture is messed up, 12 weeks in a row now, WTF! Get your act together or get the fuck out of town BIZNATCH!

Grand Junction, CO, USA

 – About 3 months ago.

Charters webmail will not let me forward emails with out errors The website is awful!! there are no options to control anything,,When I tried to export my contacts to a vcard file,, they all came up...

Charters webmail will not let me forward emails with out errors The website is awful!! there are no options to control anything,,When I tried to export my contacts to a vcard file,, they all came up as my email address!!! WTF!!! get your Kindergardner engineers to fix your shit!!! you worthless SOB's,,Back to Outlook for me,

Eden, WI, USA

 – About 3 months ago.

in wisconsin i was able to call and randomly get the mexico city call center,,,i was able to lie and manipulate my way into an account and get full access. they told me that was impossible. the reason...

in wisconsin i was able to call and randomly get the mexico city call center,,,i was able to lie and manipulate my way into an account and get full access. they told me that was impossible. the reason i did it was because it was done to my account but they couldnt verify that or who talked to who etc. sooo fucked at charter!!

Brookings, OR, USA

 – About 3 months ago.

The Charter Triple Play ad with a group of bobbleheads prancing around the office is so annoying I want to scream. If you want to really experience the stupidity of it, watch it without the sound...

The Charter Triple Play ad with a group of bobbleheads prancing around the office is so annoying I want to scream. If you want to really experience the stupidity of it, watch it without the sound on!!!

Kenosha, WI, USA

 – About 3 months ago.

Perhaps they can play that damn Triple Play commercial for the inmates at Guantanamo instead of Waterboarding.....Oops; I'm sorry! Comparatively, that would be cruel and inhumane punishment!...

Perhaps they can play that damn Triple Play commercial for the inmates at Guantanamo instead of Waterboarding.....Oops; I'm sorry! Comparatively, that would be cruel and inhumane punishment! Douche Bags!

Kenosha, WI, USA

 – About 3 months ago.

I live in southeast Wisconsin and Charter is fairly new here. If I have to see and listen to that mother fucking Triple Play commercial one more time I'm going to have a psychotic episode!...

I live in southeast Wisconsin and Charter is fairly new here. If I have to see and listen to that mother fucking Triple Play commercial one more time I'm going to have a psychotic episode! ...999...999...999...999...999.........IT'S EASILY THE MOST ANNOYING COMMERCIAL IN THE HISTORY OF TV COMMERCIALS! Warnwr is gone so we're forced to go with these clowns if we want cable....looks like I'll never have cable again....I won't even talk to those people until they stop torturing potential customers with that damn commercial!...Talk about nails on a chalk board!

Jackson, WY, USA

 – About 3 months ago.

It would be great if Charter spent a little less money on advertising and a little more on customer service. If there was not a mountain behind my house I would dump them in a second!...

It would be great if Charter spent a little less money on advertising and a little more on customer service. If there was not a mountain behind my house I would dump them in a second!

Birmingham, AL, USA

 – About 3 months ago.

Cullman,Alabama

Pixelation, audio cut-outs, or simply take you service down. My wife bundled telephone, tv, and internet. When they go down, I am isolated. And it's everyone in...

Cullman,Alabama

Pixelation, audio cut-outs, or simply take you service down. My wife bundled telephone, tv, and internet. When they go down, I am isolated. And it's everyone in Cullman with problems !! So keep rubbing your nipples charter (intentionally spelled lower case) (South Park reference), you won't always be around.

Grand Junction, CO, USA

 – About 3 months ago.

Palisade Co. 81526 - Charter- bad service again. Last night the service was out again. It started having problems around 9pm and I could not complete a speed test. Nor could I stream. I went a...

Palisade Co. 81526 - Charter- bad service again. Last night the service was out again. It started having problems around 9pm and I could not complete a speed test. Nor could I stream. I went a purchased a "PEPLINK" router. The allows me to use both Century Link and Charter. It costs me $100 a month. But I am rarly ever down completely. I did have to disconnect Charter. Not only was it not working properly, it was crushing all the bandwidth. I hate cable and Telco companies.

Grand Junction, CO, USA

 – About 3 months ago.

Charter is completely disingenuous, which is a nice way of saying they are fibbers. When i call to complain one of their shills feeds you a line about what they will do and promptly do nothing. Maybe...

Charter is completely disingenuous, which is a nice way of saying they are fibbers. When i call to complain one of their shills feeds you a line about what they will do and promptly do nothing. Maybe they will send one of their local shill to to polish the apple a little more , but change nothing.
The only way to get their attention is to somehow get to their pocket book. Any ideas?

Sneads Ferry, NC, USA

 – About 3 months ago.

I have charter and now I can't pay my bill because someone spelled my name wrong....

I have charter and now I can't pay my bill because someone spelled my name wrong.

Sneads Ferry, NC, USA

 – About 3 months ago.

I have charter and now I can't pay my bill because someone spelled my name wrong....

I have charter and now I can't pay my bill because someone spelled my name wrong.

Sneads Ferry, NC, USA

 – About 3 months ago.

I have charter and now I can't pay my bill because someone spelled my name wrong....

I have charter and now I can't pay my bill because someone spelled my name wrong.

Scottsdale, AZ, USA

 – About 3 months ago.

OK Charter, I have a home in Montrose Co. and I'm sick of your crappy ass service! All I hear around me are complaints. Let's change your billing like this. For simple math we'll say my...

OK Charter, I have a home in Montrose Co. and I'm sick of your crappy ass service! All I hear around me are complaints. Let's change your billing like this. For simple math we'll say my bill is $90/mo. If my service is out 1 day a month you bill me $3.00 less or $87 for that month. If the service is out 3 days(which for you is easy to do) that month you bill me $81 for that month. Will then see how long your crappy ass service will stay like that. I truly hope you care enough to read what customers say about you, fix it clowns. Montrose town council, fix the problem, you're clowns too.

Scottsdale, AZ, USA

 – About 3 months ago.

Listen Charter you pieces of garbage, fix your flipping system! Get it together or we the people will get rid of you, you truly suck...

Listen Charter you pieces of garbage, fix your flipping system! Get it together or we the people will get rid of you, you truly suck

Scottsdale, AZ, USA

 – About 3 months ago.

Listen Charter you pieces of garbage, fix your flipping system! Get it together or we the people will get rid of you, you truly suck...

Listen Charter you pieces of garbage, fix your flipping system! Get it together or we the people will get rid of you, you truly suck

Tampa, FL, USA

 – About 3 months ago.

They lie all the time I cancelled services and they're still sending me bills and sent a bill collector to my home and he was about 5'4 400 lb smart ass who demanded I give him $1000 dollars I...

They lie all the time I cancelled services and they're still sending me bills and sent a bill collector to my home and he was about 5'4 400 lb smart ass who demanded I give him $1000 dollars I punched him in the face and called the cops charter was ordered not to send anyone else or bills to my home but they still send bills that I do not owe them

Montrose, CO, USA

 – About 3 months ago.

ATTN Charter internet customer:
We should all pay our bills in increments. Tomorrow pay $2, then pay $7, following that pay 12¢ and so on until your bill is paid. When they ask what you are...

ATTN Charter internet customer:
We should all pay our bills in increments. Tomorrow pay $2, then pay $7, following that pay 12¢ and so on until your bill is paid. When they ask what you are doing, tell them you are paying in the same manner that they provide service.... Little (mostly disappointing) bits at a time.
But every time you pay, promise them you will give them way more next time .... See how long they put up with it!
Oh, yeah.... Pay only in pennies.

Billings, MT, USA

 – About 3 months ago.

This is kinda more a Comedy Central rant than a Charter one, but I wanted to stream an episode from Comedy Central, but it needed my TV provider login first. Charter isn't listed with them, so CC...

This is kinda more a Comedy Central rant than a Charter one, but I wanted to stream an episode from Comedy Central, but it needed my TV provider login first. Charter isn't listed with them, so CC just says "We're working on getting more providers to participate." FUCK YOU, you're giving it away for free anyway, just let me watch it!

But still, why aren't you participating Charter?

Orlando, FL, USA

 – About 3 months ago.

Quit calling me. I don't want your service. Not happy with your service so STOP CALLING!!!!...

Quit calling me. I don't want your service. Not happy with your service so STOP CALLING!!!!

Saint Louis, MO, USA

 – About 3 months ago.

Cant stand the new website, cant tell what programs are scheduled, or what series, in the old website you could see what programs and series you had recorded, this website is awful.

I...

Cant stand the new website, cant tell what programs are scheduled, or what series, in the old website you could see what programs and series you had recorded, this website is awful.

I will be changing services ASAP

Belmont, MI, USA

 – About 3 months ago.

Not able to access Starz,Showtime and others online when subscribed to these through Charter. Most if not all on demand channels subscribed to through Charter are not offered in HD. Starz HD through...

Not able to access Starz,Showtime and others online when subscribed to these through Charter. Most if not all on demand channels subscribed to through Charter are not offered in HD. Starz HD through Charter's on demand service lacks in quality(picture is pixelated and unsharp).

USA

 – About 3 months ago.

I will not ever switch to Charter. Fuck your Charter Spectrum annoying ass commercials. May you all eat shit and die. Seriously my whole family hates your company because your annoying commercials...

I will not ever switch to Charter. Fuck your Charter Spectrum annoying ass commercials. May you all eat shit and die. Seriously my whole family hates your company because your annoying commercials that air a million times a day.

Long Beach, CA, USA

 – About 3 months ago.

HEY CHARTER.
FUCK YOU.
Your inconsistent internet has been skipping out on me 20+ times a day.
And this isn't the first time it's happened!

I actually stopped...

HEY CHARTER.
FUCK YOU.
Your inconsistent internet has been skipping out on me 20+ times a day.
And this isn't the first time it's happened!

I actually stopped calling to complain (check my customer record) because every time I try to get things fixed, all you do is send out some incompetent asshole who tries to reset our modem, then scratches his head and says we're fixed and we get slapped with a bill a couple weeks later.

THEN we have to call you to dispute the charge because we are NOT PAYING for you to come and FIX YOUR OWN SERVICE.

Charter you blow.
I hope your whole fucking company falls deep into the ground and no one is forced to use your shit service ever again.

So glad I'm moving out of your service area.
Never again. Fuck You. Fuck Charter.

Grand Junction, CO, USA

 – About 3 months ago.

I take money out of my pocket and throw it into the sky
The Mb turn into Kb turn into lies
& that GLAD BAM speed test you got is............ O-ridge-a-nul

POO
...

I take money out of my pocket and throw it into the sky
The Mb turn into Kb turn into lies
& that GLAD BAM speed test you got is............ O-ridge-a-nul

POO

Saint Louis, MO, USA

 – About 3 months ago.

New all-in-one website sucks!!! Very slow. Doubles the time required to read and/or delete. I liked to old news page where I could QUICKLY scan the news stories and the QUICKLY review my email. ...

New all-in-one website sucks!!! Very slow. Doubles the time required to read and/or delete. I liked to old news page where I could QUICKLY scan the news stories and the QUICKLY review my email. Now it takes longer. Why can't things that work well enough JUST BE LEFT AS IS????

Lee, NH, USA

 – About 3 months ago.

I absolutely HATE this low service company.... I hope they go bankrupt tomorrow and are being bought by someone with a higher level of customer-service........

I absolutely HATE this low service company.... I hope they go bankrupt tomorrow and are being bought by someone with a higher level of customer-service.....

Chesterfield, MO, USA

 – About 3 months ago.

Charter absolutely blows. I can't believe I'm paying this much for this crap. It's absolute donkey shit and I can't do anything because of Charter. It always disconnects, especially...

Charter absolutely blows. I can't believe I'm paying this much for this crap. It's absolute donkey shit and I can't do anything because of Charter. It always disconnects, especially during important times. It has caused be so much frustration that I should file a lawsuit against them because of this crap.

Ellensburg, WA, USA

 – About 4 months ago.

I hate charter they have a monopoly in kititass county they charge me up the but and the internet service sucks ...

I hate charter they have a monopoly in kititass county they charge me up the but and the internet service sucks

Lake Mary, FL, USA

 – About 4 months ago.

SlingTV invite accepted! https://www.sling.com/ $20 p/mnth. Whahooo! No more cable!!! ...

SlingTV invite accepted! https://www.sling.com/ $20 p/mnth. Whahooo! No more cable!!!

Saint Charles, MO, USA

 – About 4 months ago.

NOT a fan of the new web page. I used to enjoy reading the news on my computer.... AND being able to check my e-mails while doing so. It really is terrible............

NOT a fan of the new web page. I used to enjoy reading the news on my computer.... AND being able to check my e-mails while doing so. It really is terrible.........

Ash, NC, USA

 – About 4 months ago.

It seems that Charter doesn't believe in newer amplifiers to boost their speed, especially for apartments... ...

It seems that Charter doesn't believe in newer amplifiers to boost their speed, especially for apartments...

Ash, NC, USA

 – About 4 months ago.

Long time customer.
They raised the rates,
so I called and said "why not give your long time customer a break"
Too bad so sad...... no break!

So I cut the...

Long time customer.
They raised the rates,
so I called and said "why not give your long time customer a break"
Too bad so sad...... no break!

So I cut the cable and discontinued T.V. service.
Don't miss it at all!
Now I get calls and crap in the mail saying they would be happy to give me the lower price.

TOO LATE!!!!!!!

I think Charter may well be the next Titanic........ Big iceberg looming ahead
but they refuse to see it.........

Oh by the way........... charter sucks big time!!!!!!!!!!

Columbia, TN, USA

 – About 4 months ago.

Direct TV baby that the ticket I cut the cord from these ass clowns cant be happier i don't have to see those stupid commercials every 2 minuets Installed 6 months ago not one problem with any...

Direct TV baby that the ticket I cut the cord from these ass clowns cant be happier i don't have to see those stupid commercials every 2 minuets Installed 6 months ago not one problem with any thing use att for internet never drop or offline who the fuck uses a land-line anymore use your cell for home service

Columbia, TN, USA

 – About 4 months ago.

I work for charter were taught to blame the customer for their problems so we can charge the 49.99 fee to come to your house even if it is on our end like the modem or other things bad line etc we are...

I work for charter were taught to blame the customer for their problems so we can charge the 49.99 fee to come to your house even if it is on our end like the modem or other things bad line etc we are told to look for a reason to charge the fee and make up things like you need a new line run inside your house so there is another fee and the wire maintenance fee for 5.99 a month is the biggest joke of all trust me your never covered by this kind of insurance. were told to go through every room in your house so we can up sell you a service and a lot of guys take it to their advantage looking through your stuff while your in another room it happens everyday who does this never I MEAN NEVER LET A TECHNICIAN GO INTO ANOTHER ROOM WITHOUT YOUR PRESCIENCE.one more thing we don't care if we fix your problem or not its called job security the more trouble calls the better for us The dispatcher will always take our side if you call and complain about your service call.

USA

 – About 4 months ago.

I wouldn't ever use Charter if it was my only choice because of one reason. Their irritating obnoxious commercial!!!!!! They must all be related to the bosses. ...

I wouldn't ever use Charter if it was my only choice because of one reason. Their irritating obnoxious commercial!!!!!! They must all be related to the bosses.

Grand Junction, CO, USA

 – About 4 months ago.

Never had any serious internet problems until these clowns took over. Now it's week after week of high pings and 3mbps - 0.3mbps download speeds during the evenings, making it beyond worthless for...

Never had any serious internet problems until these clowns took over. Now it's week after week of high pings and 3mbps - 0.3mbps download speeds during the evenings, making it beyond worthless for streaming video and gaming. Charter is absolute garbage.

West Covina, CA, USA

 – About 4 months ago.

The people at Charter are nothing but snakes and liars.. It is the only service in my are where I can bundle no FiOs. So I have to use them or have nothing.

1. intermittent internet "...

The people at Charter are nothing but snakes and liars.. It is the only service in my are where I can bundle no FiOs. So I have to use them or have nothing.

1. intermittent internet " told it was my router " I have purchased 5 routers and finally resolved the issue by taking one of their routers " 40 dollar WiFi activation and 6 dollars a month ". They are just thief's

2. They cant convert my account over to the NEW Charter 10 people have tried and I get OMG an error or Lies that it cant be done. No level of technician to assist me so a year with no email access. " BUT I CAN PAY THE BILL ON LINE THOUGH

3. They have missed 3 appointments and charged me for one that the technician did nothing other then tell me it was my router. Again I have purchased 5 routers it will only work with their router or a 300 dollar A/B/N/G/.

4. Showing up at my house un announced multiple times in the evening. I was charged for service calls and had to have them removed it takes a month to remove if they choose to remove it.

Don't be fooled Charter is screwing you and thousands of other customers and they know it 40 dollars at 100 thousand customers is 4 million in revenue. I have no problem paying for what I want but I do expect to get what I pay for..

Auburn, AL, USA

 – About 4 months ago.

I just want a steady fucking connection...

I just want a steady fucking connection

Bethel, CT, USA

 – About 4 months ago.

@Green Bay. Or better yet... stefan.anninger@charter.com...

@Green Bay. Or better yet... stefan.anninger@charter.com

Green Bay, WI, USA

 – About 4 months ago.

If you want to cause an Executive a headache start complaining to Stefan Anninger, Investor Relations, at Investor@Chartercom.com. Make a higher up in the ivory tower feel the pain of POOR customer...

If you want to cause an Executive a headache start complaining to Stefan Anninger, Investor Relations, at Investor@Chartercom.com. Make a higher up in the ivory tower feel the pain of POOR customer service.

Traverse City, MI, USA

 – About 4 months ago.

i have always had a private unlisted number, charter published it along with my address. they said they would give me a free new number because it was their fault, what about my address they...

i have always had a private unlisted number, charter published it along with my address. they said they would give me a free new number because it was their fault, what about my address they published?

now i get calls all day and night from bill collectors for the guy who had this number last, not to mention 10 phone solicitors a day, finally getting off their call lists so that has gone down.

i get charged for any little screw up that happens (see my other review), what recourse do i have

here is the site to get on do not call list


https://www.donotcall.gov/Register/Reg.aspx

Traverse City, MI, USA

 – About 4 months ago.

last month my credit card got compromised, so i called charter to pay with a routing number. for some reason after i was told, your payment was accepted, something happened and it wasn't.

last month my credit card got compromised, so i called charter to pay with a routing number. for some reason after i was told, your payment was accepted, something happened and it wasn't.

2 weeks late i got a shutoff notice, so i called right away to see what was going on. evidently the the account number or routing number was wrong.

i'm a dissabled vet and i'm on a very tight very fixed income. charter said np we will waive the late charge, i thought ok that's good. they did waive the fee, but i got a 25 dollar fee they will not waive called rejected EFT payment charge.

can only get charter here. never has been a different company unless you want satallite or AT&T. they can charge anything they want anytime they want. there is no compitition to keep them in check. 25 isnt much for some but it's 3-4 meals at least for others. greedy basterds, hope your yacht sinks.

Marietta, GA, USA

 – About 4 months ago.

CHARTERS AWSOME 38mbs 7 up...

CHARTERS AWSOME 38mbs 7 up

USA

 – About 4 months ago.

Most of the time when people are complaining about price increses, its due to promotions. When you sign up for charter, they tell you that the price they are giving you is a discount from the standard...

Most of the time when people are complaining about price increses, its due to promotions. When you sign up for charter, they tell you that the price they are giving you is a discount from the standard rate for the first year or two, but you ARE told about them. I understand that you hear a great deal and sign up for it, but everyone is informed about the promotions, but I understand how you can forget about them after a year. And do you guys forget about taxes? Your bill can raise a whole $10-$20 just from taxes depending on where you live. You guys can complain all you want, but you do realize people are complaing about every service out there and there are websites for every company.

USA

 – About 4 months ago.

Most of the time when people are complaining about price increses, its due to promotions. When you sign up for charter, they tell you that the price they are giving you is a discount from the standard...

Most of the time when people are complaining about price increses, its due to promotions. When you sign up for charter, they tell you that the price they are giving you is a discount from the standard rate for the first year or two, but you ARE told about them. I understand that you hear a great deal and sign up for it, but everyone is informed about the promotions, but I understand how you can forget about them after a year. And do you guys forget about taxes? Your bill can raise a whole $10-$20 just from taxes depending on where you live. You guys can complain all you want, but you do realize people are complaing about every service out there and there are websites for every company.

Clifton, CO, USA

 – About 4 months ago.

Another rate increase this past month to 59.99 in Grand Junction, CO for internet only. Screw Charter, I hope the city of Grand Junction looks into other providers and eventually sends them packing. ...

Another rate increase this past month to 59.99 in Grand Junction, CO for internet only. Screw Charter, I hope the city of Grand Junction looks into other providers and eventually sends them packing. I would pay 59.99 to another company just to have the satisfaction of seeing them loose the whole city to a competitor.

Wausau, WI, USA

 – About 4 months ago.

This guys are dreaming Charter is too big to care so if you have a another choice I suggest you take it as I have. Perhaps if they lose a few thousand customers it may give them pause but probably not...

This guys are dreaming Charter is too big to care so if you have a another choice I suggest you take it as I have. Perhaps if they lose a few thousand customers it may give them pause but probably not they will just raise the rates on those who are left.

 – About 4 months ago.

The "new" Charter homepage SUCKS!!!
They must have paid the developer no more than $7.00 to make the page.
There's nothing on it but how to make payments to them.

The "new" Charter homepage SUCKS!!!
They must have paid the developer no more than $7.00 to make the page.
There's nothing on it but how to make payments to them.
Where's all the stock market reports, map directions, news, search feature, and the rest.
They tried to make the email like Gmail. The old way was much easier to use.
Their homepage & email now sucks as bad as their service.
I also have their phone service & it sucks.
Thank God I have Directv.

Trion, GA, USA

 – About 4 months ago.

Im in Maryville, TN. Dont know why the heading sets me as Trion, GA. Anyways, I bet if ANY other Cable provider came into our town, Charter would immediately either have to pack up and leave, or...

Im in Maryville, TN. Dont know why the heading sets me as Trion, GA. Anyways, I bet if ANY other Cable provider came into our town, Charter would immediately either have to pack up and leave, or actually care about their cable service. I mean really, I bet they would have to close up shop and leave. HAHA!! Such a shame of a company

Trion, GA, USA

 – About 4 months ago.

I want to know who makes the movie listing explanations. Have you ever noticed its like a teenager giving their two cents on the movie? Is this charter's doing? I just thought it had to be,...

I want to know who makes the movie listing explanations. Have you ever noticed its like a teenager giving their two cents on the movie? Is this charter's doing? I just thought it had to be, because HBO or Cinemax or the others would not be so trivial and juvenile. I just had to see if anyone else had noticed this. Oh yeah, and Charter is the absolute WORST company i have ever had to deal with. Constant Internet interruptions and the techs that come out are basically uneducated in their field. If their hand-held magic device says its OK, they dont care. I actually had a technician bring a list of internet speeds that they claimed was my actual speeds over the last month. Now to a customer that had a bad enough issue to actually allow one of their "techs" to breach my door, it basically enraged me for his ass to be in my house telling me I had NO problem. And it was internet hiccups and constant lag spikes that was the problem, but since he was so professional he didnt even bother to know why he was there. I am moving because I need the Internet, and if I have to do business with Charter anymore I will have a heart attack.

USA

 – About 4 months ago.

Anyone else experiencing emails being deleted off of Charter's email server? I still have a bresnan mail account and Charter still says they can't integrate with 3rd party email clients. Why...

Anyone else experiencing emails being deleted off of Charter's email server? I still have a bresnan mail account and Charter still says they can't integrate with 3rd party email clients. Why not? How long have they been in the email business?

Saint Louis, MO, USA

 – About 4 months ago.

Today Charter Communications experienced a nationwide outage for phone service. Nationwide! Work was boring as a result! But that's not all. No siree. Coincidentally, they also managed to rob me...

Today Charter Communications experienced a nationwide outage for phone service. Nationwide! Work was boring as a result! But that's not all. No siree. Coincidentally, they also managed to rob me of nearly $840 today! I haven't had any Charter service in about 10 years. Great work Charter! Keep mailing me solicitations for your lack luster service. I'll keep recycling them. ‪#‎chartercommunicationssucks‬

Grand Junction, CO, USA

 – About 4 months ago.

i hate charter...

i hate charter

Eau Claire, WI, USA

 – About 4 months ago.

Oh God - down again!
I'm calling ATT to see what they can do.
I'm a phone call center based business - not much business today with no phones for an entire shift (8...

Oh God - down again!
I'm calling ATT to see what they can do.
I'm a phone call center based business - not much business today with no phones for an entire shift (8 hours)...............

Eau Claire, WI, USA

 – About 4 months ago.

Same here in Central Wisconsin - damn service is out once a week and for a small business like mine - we rely on phones that work.

It's been 7 hours so far today and nothing still....

Same here in Central Wisconsin - damn service is out once a week and for a small business like mine - we rely on phones that work.

It's been 7 hours so far today and nothing still. Can't get ahold of anybody @ charter - their recording says they are experiencing a "Nationwide Outage"

WOW! That has to piss off like 20 million people!!

USA

 – About 4 months ago.

Charter sucks. Still being billed after closing my account. Customer service sucks too....

Charter sucks. Still being billed after closing my account. Customer service sucks too.

Madison, WI, USA

 – About 4 months ago.

Charter ads are so stupid and repetitive. I won't ever get charter. Way to costly besides ! Stop sending mail to me every day

Mad in Madison WI...

Charter ads are so stupid and repetitive. I won't ever get charter. Way to costly besides ! Stop sending mail to me every day

Mad in Madison WI

Farmington, MO, USA

 – About 4 months ago.

I am trying to run a small family owned restaurant. Money is tight. It does not help that Charter phone keeps going out at lunch time. This is the 3rd time in a month we have no phones to take call in...

I am trying to run a small family owned restaurant. Money is tight. It does not help that Charter phone keeps going out at lunch time. This is the 3rd time in a month we have no phones to take call in orders and no credit card machine. People don't want to give out all their credit card info anymore. I don't blame them. So we have to turn away people with only credit cards and no call in orders!! CHARTER SUCKS. They won't even answer their d____ phone to offer some sort of explanation.

Livingston, MT, USA

 – About 4 months ago.

I just called them to ask why they raised their rates again and my internet isn't even working?! Apparently there was a statement somewhere on the last bill saying they were raising their rates,...

I just called them to ask why they raised their rates again and my internet isn't even working?! Apparently there was a statement somewhere on the last bill saying they were raising their rates, wow it's amazing I missed that because of course I, like everyone else, always read everything on the bill. Woman I spoke with was not helpful at all! I HATE Charter!

Columbia, MO, USA

 – About 4 months ago.

Why is this company valued so high for stock? shouldn't their price reflect their service, ie zero?...

Why is this company valued so high for stock? shouldn't their price reflect their service, ie zero?

Rochester, MI, USA

 – About 4 months ago.

Does anyone know how to turn off the nearly random audio/video pop ups (i.e. "Hey guys!!! Watch this show or that show tonight" ) which have my computer screaming from across the room or in...

Does anyone know how to turn off the nearly random audio/video pop ups (i.e. "Hey guys!!! Watch this show or that show tonight" ) which have my computer screaming from across the room or in the middle of an important meeting? It happens when I am on the Charter.net homepage.

Is this a Charter issue or can I change a setting in my Internet Explorer to end this cacophony? Any help or advice will be greatly appreciated.

I can't leave the computer in Mute all day because I need the audio active for actual work.

By the way, CHARTER SUCKS.

Gold Beach, OR, USA

 – About 4 months ago.

Did y'all know part of are money for the bill is for the government. "FRANCHISE".. WE ARE NOT having CABLE.... EFF ON THAT....

Did y'all know part of are money for the bill is for the government. "FRANCHISE".. WE ARE NOT having CABLE.... EFF ON THAT.

Chesterfield, MO, USA

 – About 4 months ago.

Random outages all the time. My speed instantly goes from 30mbps to under one megabyte. WTF. Worst cable company hands down! Google we need you....

Random outages all the time. My speed instantly goes from 30mbps to under one megabyte. WTF. Worst cable company hands down! Google we need you.
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