Map

 – About 3 hours ago.

The "new" Charter homepage SUCKS!!!
They must have paid the developer no more than $7.00 to make the page.
There's nothing on it but how to make payments to them.

The "new" Charter homepage SUCKS!!!
They must have paid the developer no more than $7.00 to make the page.
There's nothing on it but how to make payments to them.
Where's all the stock market reports, map directions, news, search feature, and the rest.
They tried to make the email like Gmail. The old way was much easier to use.
Their homepage & email now sucks as bad as their service.
I also have their phone service & it sucks.
Thank God I have Directv.

Trion, GA, USA

 – About 9 hours ago.

Im in Maryville, TN. Dont know why the heading sets me as Trion, GA. Anyways, I bet if ANY other Cable provider came into our town, Charter would immediately either have to pack up and leave, or...

Im in Maryville, TN. Dont know why the heading sets me as Trion, GA. Anyways, I bet if ANY other Cable provider came into our town, Charter would immediately either have to pack up and leave, or actually care about their cable service. I mean really, I bet they would have to close up shop and leave. HAHA!! Such a shame of a company

Trion, GA, USA

 – About 9 hours ago.

I want to know who makes the movie listing explanations. Have you ever noticed its like a teenager giving their two cents on the movie? Is this charter's doing? I just thought it had to be,...

I want to know who makes the movie listing explanations. Have you ever noticed its like a teenager giving their two cents on the movie? Is this charter's doing? I just thought it had to be, because HBO or Cinemax or the others would not be so trivial and juvenile. I just had to see if anyone else had noticed this. Oh yeah, and Charter is the absolute WORST company i have ever had to deal with. Constant Internet interruptions and the techs that come out are basically uneducated in their field. If their hand-held magic device says its OK, they dont care. I actually had a technician bring a list of internet speeds that they claimed was my actual speeds over the last month. Now to a customer that had a bad enough issue to actually allow one of their "techs" to breach my door, it basically enraged me for his ass to be in my house telling me I had NO problem. And it was internet hiccups and constant lag spikes that was the problem, but since he was so professional he didnt even bother to know why he was there. I am moving because I need the Internet, and if I have to do business with Charter anymore I will have a heart attack.

USA

 – About 15 hours ago.

Anyone else experiencing emails being deleted off of Charter's email server? I still have a bresnan mail account and Charter still says they can't integrate with 3rd party email clients. Why...

Anyone else experiencing emails being deleted off of Charter's email server? I still have a bresnan mail account and Charter still says they can't integrate with 3rd party email clients. Why not? How long have they been in the email business?

Saint Louis, MO, USA

 – About 16 hours ago.

Today Charter Communications experienced a nationwide outage for phone service. Nationwide! Work was boring as a result! But that's not all. No siree. Coincidentally, they also managed to rob me...

Today Charter Communications experienced a nationwide outage for phone service. Nationwide! Work was boring as a result! But that's not all. No siree. Coincidentally, they also managed to rob me of nearly $840 today! I haven't had any Charter service in about 10 years. Great work Charter! Keep mailing me solicitations for your lack luster service. I'll keep recycling them. ‪#‎chartercommunicationssucks‬

Grand Junction, CO, USA

 – About 16 hours ago.

i hate charter...

i hate charter

Eau Claire, WI, USA

 – About 17 hours ago.

Oh God - down again!
I'm calling ATT to see what they can do.
I'm a phone call center based business - not much business today with no phones for an entire shift (8...

Oh God - down again!
I'm calling ATT to see what they can do.
I'm a phone call center based business - not much business today with no phones for an entire shift (8 hours)...............

Eau Claire, WI, USA

 – About 17 hours ago.

Same here in Central Wisconsin - damn service is out once a week and for a small business like mine - we rely on phones that work.

It's been 7 hours so far today and nothing still....

Same here in Central Wisconsin - damn service is out once a week and for a small business like mine - we rely on phones that work.

It's been 7 hours so far today and nothing still. Can't get ahold of anybody @ charter - their recording says they are experiencing a "Nationwide Outage"

WOW! That has to piss off like 20 million people!!

USA

 – About 18 hours ago.

Charter sucks. Still being billed after closing my account. Customer service sucks too....

Charter sucks. Still being billed after closing my account. Customer service sucks too.

Madison, WI, USA

 – About 20 hours ago.

Charter ads are so stupid and repetitive. I won't ever get charter. Way to costly besides ! Stop sending mail to me every day

Mad in Madison WI...

Charter ads are so stupid and repetitive. I won't ever get charter. Way to costly besides ! Stop sending mail to me every day

Mad in Madison WI

Farmington, MO, USA

 – About 20 hours ago.

I am trying to run a small family owned restaurant. Money is tight. It does not help that Charter phone keeps going out at lunch time. This is the 3rd time in a month we have no phones to take call in...

I am trying to run a small family owned restaurant. Money is tight. It does not help that Charter phone keeps going out at lunch time. This is the 3rd time in a month we have no phones to take call in orders and no credit card machine. People don't want to give out all their credit card info anymore. I don't blame them. So we have to turn away people with only credit cards and no call in orders!! CHARTER SUCKS. They won't even answer their d____ phone to offer some sort of explanation.

Livingston, MT, USA

 – About 20 hours ago.

I just called them to ask why they raised their rates again and my internet isn't even working?! Apparently there was a statement somewhere on the last bill saying they were raising their rates,...

I just called them to ask why they raised their rates again and my internet isn't even working?! Apparently there was a statement somewhere on the last bill saying they were raising their rates, wow it's amazing I missed that because of course I, like everyone else, always read everything on the bill. Woman I spoke with was not helpful at all! I HATE Charter!

Columbia, MO, USA

 – About 22 hours ago.

Why is this company valued so high for stock? shouldn't their price reflect their service, ie zero?...

Why is this company valued so high for stock? shouldn't their price reflect their service, ie zero?

Rochester, MI, USA

 – About 1 Day ago.

Does anyone know how to turn off the nearly random audio/video pop ups (i.e. "Hey guys!!! Watch this show or that show tonight" ) which have my computer screaming from across the room or in...

Does anyone know how to turn off the nearly random audio/video pop ups (i.e. "Hey guys!!! Watch this show or that show tonight" ) which have my computer screaming from across the room or in the middle of an important meeting? It happens when I am on the Charter.net homepage.

Is this a Charter issue or can I change a setting in my Internet Explorer to end this cacophony? Any help or advice will be greatly appreciated.

I can't leave the computer in Mute all day because I need the audio active for actual work.

By the way, CHARTER SUCKS.

Gold Beach, OR, USA

 – About 1 Day ago.

Did y'all know part of are money for the bill is for the government. "FRANCHISE".. WE ARE NOT having CABLE.... EFF ON THAT....

Did y'all know part of are money for the bill is for the government. "FRANCHISE".. WE ARE NOT having CABLE.... EFF ON THAT.

Chesterfield, MO, USA

 – About 1 Day ago.

Random outages all the time. My speed instantly goes from 30mbps to under one megabyte. WTF. Worst cable company hands down! Google we need you....

Random outages all the time. My speed instantly goes from 30mbps to under one megabyte. WTF. Worst cable company hands down! Google we need you.

Springdale, SC, USA

 – About 2 days ago.

This is in Pendleton, Oregon. Of 1,310 speed test samples of my Charter internet between 1/1/2015 and 1/29/2015, 63% of the samples yielded the download speed I am paying for AND 51% of the samples...

This is in Pendleton, Oregon. Of 1,310 speed test samples of my Charter internet between 1/1/2015 and 1/29/2015, 63% of the samples yielded the download speed I am paying for AND 51% of the samples yielded the upload speed I am paying for. 3% of the samples yielded no connectivity at all. THIS IS NOT WHAT I AM PAYING FOR!!!

Springdale, SC, USA

 – About 2 days ago.

Of 1,310 speed test samples of my Charter internet between 1/1/2015 and 1/29/2015, 63% of the samples yielded the download speed I am paying for AND 51% of the samples yielded the upload speed I am...

Of 1,310 speed test samples of my Charter internet between 1/1/2015 and 1/29/2015, 63% of the samples yielded the download speed I am paying for AND 51% of the samples yielded the upload speed I am paying for. 3% of the samples yielded no connectivity at all. I AM NOT GETTING WHAT I AM PAYING FOR!

Oldenburg, IN, USA

 – About 3 days ago.

The Charter Spectrum commercial sucks with all the bimbos and guys singing and dancing around. Very annoying!!!...

The Charter Spectrum commercial sucks with all the bimbos and guys singing and dancing around. Very annoying!!!

Anderson, SC, USA

 – About 3 days ago.

USA

Jan26, 2015 – About 2 days ago.



It's kind of funny hearing people complain about paying 54.99 for 60mg internet when I only have the...

USA

Jan26, 2015 – About 2 days ago.



It's kind of funny hearing people complain about paying 54.99 for 60mg internet when I only have the "luxury" of paying almost 70 dollars for just a 40mg internet that barely gets 10mg if I am lucky when they won't even do anything to change it but it is the only option I have. Plus I am stuck in a contract for a year. Consider how good your situation actually is before you complain about the price it is. Especially when you aren't even stuck in a contract. If you really hate the services so much then drop them. I would trade you in a heartbeat to be paying only 54.99 for what should be a 60 mg .

This is the USA I was responding too the one who referred too us as BITCHING ABOUT THE INTERNET.

Anderson, SC, USA

 – About 3 days ago.

I also love how the damn dvr fucks up now now it keeps missing shows we record saying its encountered a FATAL HARDWARE ERROR.

Charter fuckheads!

Oh and what exactly is this...

I also love how the damn dvr fucks up now now it keeps missing shows we record saying its encountered a FATAL HARDWARE ERROR.

Charter fuckheads!

Oh and what exactly is this new digital cable supposed too be in the first place?

Oh you mean the fucking glitches screen freezing and tearing into another scene means the quality is HD?!


Fucking imbeciles.

Anderson, SC, USA

 – About 3 days ago.

@ USA shutup you idiot we have been dealing with this for a LONG time with Charter so shut the fuck up about us BITCHING about the internet....

@ USA shutup you idiot we have been dealing with this for a LONG time with Charter so shut the fuck up about us BITCHING about the internet.

Anderson, SC, USA

 – About 3 days ago.

Worst fucking internet EVER!

Constantly saying limited disconnecting etc...

Fuck you Charter I swear you assholes need too be sued ...AGAIN!...

Worst fucking internet EVER!

Constantly saying limited disconnecting etc...

Fuck you Charter I swear you assholes need too be sued ...AGAIN!

USA

 – About 4 days ago.

This useless Internet connection drops out at least twice a week for hours for no good reason but I'm paying for every minute of the month. ...

This useless Internet connection drops out at least twice a week for hours for no good reason but I'm paying for every minute of the month.

Livingston, MT, USA

 – About 4 days ago.

they raised their rates, AGAIN, without warning and the internet isn't even faster. I hate this company!...

they raised their rates, AGAIN, without warning and the internet isn't even faster. I hate this company!

Cape Girardeau, MO, USA

 – About 4 days ago.

Charter sucks,seems to fit well. I cant stand the stupid commercials anymore,enough already !!!!!!! By the way,quit sending me all the junk in the mail,imagine how much lower everyones bill would not...

Charter sucks,seems to fit well. I cant stand the stupid commercials anymore,enough already !!!!!!! By the way,quit sending me all the junk in the mail,imagine how much lower everyones bill would not having to pay for all this crap!

And another thing too,quit calling me from youre 623-223-5564 number ,there is never anyone on the other end, JUST STOP already !!!!

By the way,they have a monopoly in my area,thought that was illegal?

Washburn, MO, USA

 – About 4 days ago.

Never able to reach a person when calling charter. They're never going to send a tech out unless you answer a million questions. most of which are completely irrelevant. Just a large waste of...

Never able to reach a person when calling charter. They're never going to send a tech out unless you answer a million questions. most of which are completely irrelevant. Just a large waste of time, money, and stress induced process.

Washburn, MO, USA

 – About 4 days ago.

Never able to reach a person when calling charter. They're never going to send a tech out unless you answer a million questions. most of which are completely irrelevant. Just a large waste of...

Never able to reach a person when calling charter. They're never going to send a tech out unless you answer a million questions. most of which are completely irrelevant. Just a large waste of time, money, and stress induced process.

Watertown, WI, USA

 – About 4 days ago.

charter cox suckers!...

charter cox suckers!

Watertown, WI, USA

 – About 4 days ago.

"i called charter on 26th told them i couldn't make payment till 28th. woke up on 27th no cable. it's clear to me they don't care about there customers FUCK YOU charter you have...

"i called charter on 26th told them i couldn't make payment till 28th. woke up on 27th no cable. it's clear to me they don't care about there customers FUCK YOU charter you have received my last payment, Direct TV on the 15th of feb for installation again FUCK YOU CHARTER COX SUCKERS

Mike Larson disabled vet!

USA

 – About 5 days ago.

It's kind of funny hearing people complain about paying 54.99 for 60mg internet when I only have the "luxury" of paying almost 70 dollars for just a 40mg internet that barely gets 10mg if...

It's kind of funny hearing people complain about paying 54.99 for 60mg internet when I only have the "luxury" of paying almost 70 dollars for just a 40mg internet that barely gets 10mg if I am lucky when they won't even do anything to change it but it is the only option I have. Plus I am stuck in a contract for a year. Consider how good your situation actually is before you complain about the price it is. Especially when you aren't even stuck in a contract. If you really hate the services so much then drop them. I would trade you in a heartbeat to be paying only 54.99 for what should be a 60 mg internet. Just quit your bitching about the internet.

Rosemount, MN, USA

 – About 5 days ago.

Charter just increased my internet only fee from 49.99 to 54.99. I pay 54.99 per month for cable internet. Waaay too much!...

Charter just increased my internet only fee from 49.99 to 54.99. I pay 54.99 per month for cable internet. Waaay too much!

Casper, WY, USA

 – About 6 days ago.

Cable Guy Who Wants To Help :)

Potential help from former cable guy. I make NO claims :( that I like Charter but only want to provide help to frustrated Charter customers :)

Cable Guy Who Wants To Help :)

Potential help from former cable guy. I make NO claims :( that I like Charter but only want to provide help to frustrated Charter customers :)

1. In response to "Internet going out when it rains" ? First, check all connections from splitters to ground block and make sure their tight and have good 1 GHZ splitters, rg-6 fittings and good rg6 cable. Then, if still having problems have a tech check for "noise"(any competent tech should know what that term means) inside the house and out. If still having problems. "Noise" ( frequency other than the "comfortable" low 23-30 mhz a modem likes) is being disturbed at . Levels about this freq WILL CAUSE PROBLEMS!!! If, that's not the problem, have the "drop" or feed cable from a tap to your house changed and make sure you have the latest modem 3.0. If you have anymore problems it is probably and "active" like an amplifier, mini-bridger or node causing the problem. In addition it could just be bad unresponsive modems. Get all the aforementioned things check first before swapping modem :)

 – About 6 days ago.

They claimed to have given us higher internet speeds for free (as if). Ever since their supposed speed increase, connectivity has been worse than ever....

They claimed to have given us higher internet speeds for free (as if). Ever since their supposed speed increase, connectivity has been worse than ever.

Kenly, NC, USA

 – About 6 days ago.

For the past few months my ping hasn't dropped below 300. Called someone to come fix it, first thing he does is open THEIR speedtest, proceeds to play Candy Crush on his Ipad for the 15 minutes it...

For the past few months my ping hasn't dropped below 300. Called someone to come fix it, first thing he does is open THEIR speedtest, proceeds to play Candy Crush on his Ipad for the 15 minutes it takes for their piece of shit speedtest to run, and of course THEIR speedtest says everything's fine. After showing him multiple other tests saying that my ping is absolute garbage, he says that those sites can't be trusted for accuracy.

USA

 – About 1 Week ago.

Paying for 60Mbps (20GB/hr), but I've spent the last 10 hours trying to download a file that size....

Paying for 60Mbps (20GB/hr), but I've spent the last 10 hours trying to download a file that size.

Birmingham, AL, USA

 – About 1 Week ago.

I love how a simple rain storm takes my internet and cable completely offline. Especially, considering the advertisements bashing satellite TV. Charter is a complete and utter joke, that does the bare...

I love how a simple rain storm takes my internet and cable completely offline. Especially, considering the advertisements bashing satellite TV. Charter is a complete and utter joke, that does the bare minimum to keep their services "working" they don't care if the internet is slow, and the quality of the TV is glitchy, just as long as it's on. If this were the power company having rolling black outs or your water company sending sewage through your drinking water, I bet they'd have themselves in deep sh*t, but low and behold! internet is not considered a utility, so feel free to enjoy your monopoly while it lasts, because it won't, and when you're bankrupt in 10 years we'll all have a collective sigh of relief knowing corporate monopolies like you can't take advantage of the common man any longer.

Ash, NC, USA

 – About 1 Week ago.

Charter speed test shows 65mb!
Every other speed test shows less than 10 max!
I tried at least 7 other speed tests..........
LESS THAN 10 MAXX!!!!!!!!
Can anyone say...

Charter speed test shows 65mb!
Every other speed test shows less than 10 max!
I tried at least 7 other speed tests..........
LESS THAN 10 MAXX!!!!!!!!
Can anyone say FRAUD!!!!!!!!!!!!!!!!!!!!

Missoula, MT, USA

 – About 1 Week ago.

These dumb bastards turn down the internet just out side of Missoula from 5-12 for absolutley no reason...

These dumb bastards turn down the internet just out side of Missoula from 5-12 for absolutley no reason

Hammond, LA, USA

 – About 1 Week ago.

It seems like every other week, there is a problem with this crappy service. You guys suck!!!!!!!...

It seems like every other week, there is a problem with this crappy service. You guys suck!!!!!!!

Oxford, MA, USA

 – About 1 Week ago.

some of this is general, some of this is about the so-called improved site.

a) internet, for me, IS truly 60MB. overpriced, but nothing I can do about that except go without, so I...

some of this is general, some of this is about the so-called improved site.

a) internet, for me, IS truly 60MB. overpriced, but nothing I can do about that except go without, so I pay.

b) television, for me, like everyone, is TOO MANY channels I do not want. HDTV box will NOT properly scale non-HD channels on HDTV's.

c) I had preferred using the internet-side of the television service, as more flexible, BUT premium channels do NOT allow me to turn off HD (like Netflix, EPIX, Amazon, and Hulu does) plus many channels will not load at all. and see below, too.

d) the new site SUCKS!!!! I repeat, the new site SUCKS!!!!!!!!! no homepage for news, and HORRIBLE navigation for online TV viewing, and a greatly-reduced amount of available content, to boot. once again, the new site SUCKS!!!!!!!!!!

we're keeping the internet, which IS overpriced but stable and fast in our area, but we're definitely exploring other television options.

note: we're in Coos Bay OR, 97420, just in case location isn't accurate

Lynwood, CA, USA

 – About 1 Week ago.

I ordered service on the 17th it was set up the 19th I cancelled service on the 21st. They're still trying to charge me. First off the mexican guy they sent needed my help figuring out how to...

I ordered service on the 17th it was set up the 19th I cancelled service on the 21st. They're still trying to charge me. First off the mexican guy they sent needed my help figuring out how to install the box THEN he didnt even bring the cords or remote I provided my own cords installed on my own while he was on the phone asking his supervisor about the remote he left filthy black hand marks across my white walls and was horrible over all. THEN these dumb fucks sent out more technicians one after another to fix each others mistakes. LITERALLY 4 TECHS had to come out. I requested my number remain private they gave my home phone number out. I called to set security pin four times as well and literally had to keep calling in to fix that because each time the numbers were NOT the numbers i had chosen. I hope and wish that the CEO of charter is viciously raped by a pack of sex deprived gorillas.

Rochester, MN, USA

 – About 1 Week ago.

Their new site is a joke. Couldn't even pay my bill. They've since rolled the site back - so now they can take money.

Their internet service in my area is actually awesome. ...

Their new site is a joke. Couldn't even pay my bill. They've since rolled the site back - so now they can take money.

Their internet service in my area is actually awesome. Their customer service, on the other hand, blows goats.

Cleburne, TX, USA

 – About 1 Week ago.

would be nice if they had some concern toward existing customers -- real a holes to deal with. ...

would be nice if they had some concern toward existing customers -- real a holes to deal with.

Sartell, MN, USA

 – About 1 Week ago.

We need to take a stand as consumers, may 1st, let's get everyone to cancel their cable until the white collar thugs who own it should fix crappy cable, DVR, internet, horrible cable access in...

We need to take a stand as consumers, may 1st, let's get everyone to cancel their cable until the white collar thugs who own it should fix crappy cable, DVR, internet, horrible cable access in home for ipod, iphone use streams evey 3 sec reimburse everyone consume 6 mos of free cable, and they to to fix services, provide quality service with better customer service. So no lies, no bs, no over charging and under giving of faster internet. CONSUMERS TAKE CHARGR, COMPLSIN AND CANCEL MAY 1, 3015

Suttons Bay, MI, USA

 – About 2 weeks ago.

Charter is a piece of shit! They are tracking my ip address and sending stupid emails to my father who is obviously too old to understand they are fake and full of shit. Die charter die. ...

Charter is a piece of shit! They are tracking my ip address and sending stupid emails to my father who is obviously too old to understand they are fake and full of shit. Die charter die.

Madison, WI, USA

 – About 2 weeks ago.

It says a lot about how they view customers that they aren't embarrassed by this website....

It says a lot about how they view customers that they aren't embarrassed by this website.

Madison, WI, USA

 – About 2 weeks ago.

They force me to use a cable box that doesn't work....

They force me to use a cable box that doesn't work.

Madison, WI, USA

 – About 2 weeks ago.

They talked us into buying a new router when the old one not only worked, but was less hackable....

They talked us into buying a new router when the old one not only worked, but was less hackable.

Joplin, MO, USA

 – About 2 weeks ago.

I'm about to shove my cable line up charters ass and use them for my WiFi router. They charge $5 a month to borrow a router when you can buy one for $25, then they want to charge another $40...

I'm about to shove my cable line up charters ass and use them for my WiFi router. They charge $5 a month to borrow a router when you can buy one for $25, then they want to charge another $40 "activation fee" when they really just want more money.

Lagrange, GA, USA

 – About 2 weeks ago.

I dropped their TV package when the price went up 40% in one jump. The internet was good so I kept it. Now they call every day and won't stop. So I am going to drop the internet as well. ...

I dropped their TV package when the price went up 40% in one jump. The internet was good so I kept it. Now they call every day and won't stop. So I am going to drop the internet as well. Stupid company! I've been a Charter customer for fourteen years.

USA

 – About 2 weeks ago.

I LOVE CHARTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
...

I LOVE CHARTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

USA

 – About 2 weeks ago.

I LOVE CHARTER!!!!!!!!!!...

I LOVE CHARTER!!!!!!!!!!

Choteau, MT, USA

 – About 2 weeks ago.

I really would like to use the Phone On-line Manager..their webbased tool for setting call forwarding, voicemail etc, except it has never worked. When I call tech support, they say "yep.. it...

I really would like to use the Phone On-line Manager..their webbased tool for setting call forwarding, voicemail etc, except it has never worked. When I call tech support, they say "yep.. it doesn't work, we don't know why, don't know when it will be fixed."

Missoula, MT, USA

 – About 2 weeks ago.

In August of 2014, Charter said that customers would see an increase in Internet Speed from 30mb/s to 60mb/s after the digital conversion was complete in December AT NO ADDITIONAL COST. I don't...

In August of 2014, Charter said that customers would see an increase in Internet Speed from 30mb/s to 60mb/s after the digital conversion was complete in December AT NO ADDITIONAL COST. I don't think they understand English very well. Beginning with the next bill, the price of Internet Service increased from 54.99 to 59.99 per month. No warning, no notice, no explanation. Just increased cost. What is it going to take until people decide it is important to put controls on this company. There is no one to talk to or any way it appears to have in impact on this problem. Charter's solution if you are not happy with their wonderful customer service is to disconnect you. Frustrating as hell.

Saint Louis, MO, USA

 – About 2 weeks ago.

I have been a Charter Business customer for less than 8 months after having AT&T for 8 years. It is faster I am not going to lie but the internet drops at least once a day and my phone calls are being...

I have been a Charter Business customer for less than 8 months after having AT&T for 8 years. It is faster I am not going to lie but the internet drops at least once a day and my phone calls are being told my number is disconnected from time to tim. Yes it is a technical issue but never had this problem before Charter. Going back to land line with ATT and deal with the slower internet speed. Oh, One quick thing about their customer service was having a rep actually tell me "Sir, If you will just calm down and be quiet for a moment I will attempt to help you!" . This was after being transferred 3 times... Charter in my opinion is TERRIBLE.

Hurst, TX, USA

 – About 2 weeks ago.

Cameron
Ok fuck charter... I'm in north richland hills, Tx and I've called customer support and tried to fix my wifi problem many times with charter... They claim to reset my modem shit...

Cameron
Ok fuck charter... I'm in north richland hills, Tx and I've called customer support and tried to fix my wifi problem many times with charter... They claim to reset my modem shit black box which is the same as unplugging it to reset.. From my bedroom my PS3 or laptops or sonos system won't work. I get 1.8 meg in the bedroom.. I pay for 60 meg that's a crock of shit.. The tech told me to plug in hard wired and all of a sudden I got 50 meg. But do they expect me to plug everything in? No he tells me it's my routers fault well guess what I just bought a new 200$ router because of the last phone call.. Did exactly the same thing with the new router as the old one.. But now it's my new routers fault and I need to call the router company i finished the call with "there's mo contracts correct" he says "yes sir why" I said " because I'll be calling AT&T to get my uverse back cuz I never had any problems with them and they send techs out and there customer service actually solve problems" oh and on top of that my remotes stopped working to my cable boxes so I can even watch TV WTF?? But they have to transfer you to te TV department to get a remote too fuck charter AND FUCK YOU FLOYD KNOBBS I DO CALL IN AND GET SHIT IN RETURN

Billings, MT, USA

 – About 2 weeks ago.

In Billings they set up a speed test server so everyone with slow speeds can be told they are getting their correct speed. But its still slow as hell and on speedtest.net we are still only getting a...

In Billings they set up a speed test server so everyone with slow speeds can be told they are getting their correct speed. But its still slow as hell and on speedtest.net we are still only getting a couple megs down at night if we are lucky. This service sucks from every possible angle and any idiot trying to defend it is a moron.

Bozeman, MT, USA

 – About 2 weeks ago.

Stupid, incompetent idiots. After they bought out Bresnan, they can't even migrate email addresses into the new system, causing hundreds here to lose their Bresnan addresses> And their web mail...

Stupid, incompetent idiots. After they bought out Bresnan, they can't even migrate email addresses into the new system, causing hundreds here to lose their Bresnan addresses> And their web mail page is a sad joke.

Saint Louis, MO, USA

 – About 2 weeks ago.

Just a couple more bucks increase due to costs when economically Charter should be seeing an increase in their profits if nothing else by the money saved in fuel costs alone, and I'll consider...

Just a couple more bucks increase due to costs when economically Charter should be seeing an increase in their profits if nothing else by the money saved in fuel costs alone, and I'll consider going back to ATT with one of their new customer specials! I remember Charter harping NO increase in cost to the consumer, no added fees, yet you will move up from 30 meg to 60, now, a month or so later after I actually saw an increase in speed, Bam blindsided by an added $5 per month unannounced added to my bill.

Long Beach, CA, USA

 – About 2 weeks ago.

it's so freakin unstable. google.com was not loading, I though google was down....

it's so freakin unstable. google.com was not loading, I though google was down.

Grand Junction, CO, USA

 – About 3 weeks ago.

You never when your e-mail is going to be accessible or whether your composed e-mails are actually delivered.Their home page is a poor excuse`and not worth the time. The service overall is sketchy at...

You never when your e-mail is going to be accessible or whether your composed e-mails are actually delivered.Their home page is a poor excuse`and not worth the time. The service overall is sketchy at best and nonexistent at it`s worst. Charter stinks!

Ash, NC, USA

 – About 3 weeks ago.

Sounds like Floyds Knobs works for Charter.............

Sounds like Floyds Knobs works for Charter..........

Bethel, CT, USA

 – About 3 weeks ago.

Great customer service there from Floyds Knobs LOL. ...

Great customer service there from Floyds Knobs LOL.

Floyds Knobs, IN, USA

 – About 3 weeks ago.

do any of you fucktards call in, or do you just come on here and bitch and dont do anyting to fix the issue?...

do any of you fucktards call in, or do you just come on here and bitch and dont do anyting to fix the issue?

Floyds Knobs, IN, USA

 – About 3 weeks ago.

also its still 54.99 for 60mbps like it was for 30mbps. quit bitching that you got doubled in speed for free when i pay $70 a month for 30mbps with TWC....

also its still 54.99 for 60mbps like it was for 30mbps. quit bitching that you got doubled in speed for free when i pay $70 a month for 30mbps with TWC.

Floyds Knobs, IN, USA

 – About 3 weeks ago.

how about instead of saying speed suck you guys actually learn how to bypass your router before running speed tests. majority of the time, its router updates or your router is 5 years old which in...

how about instead of saying speed suck you guys actually learn how to bypass your router before running speed tests. majority of the time, its router updates or your router is 5 years old which in tech years is more like 10. Learn about technology before you bitch.

Paxton, MA, USA

 – About 3 weeks ago.

also why does digital have to be the way? they used to use just the cable. Now you need a box ? OK can I purchase one ? NO ? But I have to pay 6.99 a month to use ? for the rest of my life ? so That...

also why does digital have to be the way? they used to use just the cable. Now you need a box ? OK can I purchase one ? NO ? But I have to pay 6.99 a month to use ? for the rest of my life ? so That means in 20 years I have bought 10 boxes but still don't own ? PURE BS.

Paxton, MA, USA

 – About 3 weeks ago.

So the difference from 30 mbps to 60 mbps ? just the number. It's still 4.3 for upload speed. They raised the price and made it "faster" for speed. Bunch of hooey....

So the difference from 30 mbps to 60 mbps ? just the number. It's still 4.3 for upload speed. They raised the price and made it "faster" for speed. Bunch of hooey.

Ash, NC, USA

 – About 3 weeks ago.

HAVE NOT HAD TO WATCH ANY LAME COMMERCIALS!!!!!!!!!!! GEEEEZ!!!!!!!!!...

HAVE NOT HAD TO WATCH ANY LAME COMMERCIALS!!!!!!!!!!! GEEEEZ!!!!!!!!!

Ash, NC, USA

 – About 3 weeks ago.

Not sure why it says I am in Ash NC,
I am in Great Falls Montana.
And I meant to say I have had to watch ANY lame charter commercials in six weeks.....

Not sure why it says I am in Ash NC,
I am in Great Falls Montana.
And I meant to say I have had to watch ANY lame charter commercials in six weeks.....
YAHOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!

Ash, NC, USA

 – About 3 weeks ago.

5.6 m tonight, last night, the night before. 60 m???? For who???
Best part of cutting cable, is I haven't seen and lame Charter commercials for six weeks!!!! YAHOO!!!!!!!!!!!!!!!!!...

5.6 m tonight, last night, the night before. 60 m???? For who???
Best part of cutting cable, is I haven't seen and lame Charter commercials for six weeks!!!! YAHOO!!!!!!!!!!!!!!!!!

Cape Girardeau, MO, USA

 – About 3 weeks ago.

Fucking sick of the obnoxious commercials that are played EVERY god damn commercial break! ...

Fucking sick of the obnoxious commercials that are played EVERY god damn commercial break!

Stoughton, WI, USA

 – About 3 weeks ago.

Still waiting for the 30 M now they say 60 M, wow speed test shows 18-25 M. some days only 8-12 M. Really and I pay for 30 M. OK I'm done. ...

Still waiting for the 30 M now they say 60 M, wow speed test shows 18-25 M. some days only 8-12 M. Really and I pay for 30 M. OK I'm done.

Pepperell, MA, USA

 – About 3 weeks ago.

E-mail gives a white screen, going on 5 days now. But joy of joys, they "hope to have it fixed by the end of the month." Unfortunately, I forgot to ask which month. It would be great if...

E-mail gives a white screen, going on 5 days now. But joy of joys, they "hope to have it fixed by the end of the month." Unfortunately, I forgot to ask which month. It would be great if SOMEONE in the company knew how to run a web/software development project.

Blowing Rock, NC, USA

 – About 3 weeks ago.

All I need is internet. No TV. 42.99 to 59.99 after a year. Now its 64.99 in 2014. So much for being thrifty....

All I need is internet. No TV. 42.99 to 59.99 after a year. Now its 64.99 in 2014. So much for being thrifty.

Cheyenne, WY, USA

 – About 3 weeks ago.

It seems like just about every ISP I have ever had suffers from gross criminal incompetence. Charter is just one in a long line. WHEN will those criminals be prosecuted accordingly?

I...

It seems like just about every ISP I have ever had suffers from gross criminal incompetence. Charter is just one in a long line. WHEN will those criminals be prosecuted accordingly?

I share the internet with my neighbor. Charter internet got so bad that I often just had to give up on using the net for a while. The wireless connection between her machine and mine has always been solid. I motivated her to complain about it, then it got right again. Shortly after, her modem died. After jerking her around, costing her time off from work and depriving her of online income for 11 days, they finally came up with a modem. Now, we are back to the same old, pitiful "service". Useless. Now she must waste more time trying to extract their head(s) from their rectum(s).

When will an honest, quality (?) internet provider come along? WHY must they ALL be so very incompetent?

West Richland, WA, USA

 – About 3 weeks ago.

Charter cant even load a Facebook page. internet cuts out. charge way too much. noting but a pain to deal with. Oh and Centurylink sucks too....

Charter cant even load a Facebook page. internet cuts out. charge way too much. noting but a pain to deal with. Oh and Centurylink sucks too.

Riverton, WY, USA

 – About 3 weeks ago.

We pay a pretty exorbitant fee for what is supposedly 60MPBS. I rarely get more than 15, and during peak hours get less than 5. What's REALLY fucking annoying about it is that they're the only...

We pay a pretty exorbitant fee for what is supposedly 60MPBS. I rarely get more than 15, and during peak hours get less than 5. What's REALLY fucking annoying about it is that they're the only high-speed provider in the area because they bought out the other one that used to be around, and guess what -- that former provider, whose lines and equipment were all absorbed by Charter in the buyout, always gave the exact speeds advertised. So the problem is definitely not technical, or a matter of capacity. The conclusion that I've come to is this: they're fuckheads, and can go fuck themselves.

Athens, GA, USA

 – About 3 weeks ago.

FUCK U CHARTER FOR OVER CHARGING ME. U POS...

FUCK U CHARTER FOR OVER CHARGING ME. U POS

Duluth, GA, USA

 – About 3 weeks ago.

These fuckfaces give me continually garbage service. Internet that is much slower than what I pay for and is prone to complete service interruptions. Ever since I called to cancel my cable, they keep...

These fuckfaces give me continually garbage service. Internet that is much slower than what I pay for and is prone to complete service interruptions. Ever since I called to cancel my cable, they keep calling me (using numbers with my local area code) with new upgrade offers. Fuck this company.

Roscoe, IL, USA

 – About 3 weeks ago.

Not even worth calling to complain. They know they have a monopoly and don't care. I've been running pretty much at dial-up speed for the past few days and I'm sure that if I call them...

Not even worth calling to complain. They know they have a monopoly and don't care. I've been running pretty much at dial-up speed for the past few days and I'm sure that if I call them they will tell me "must be a problem on your end, we aren't having any problems"

Fort Worth, TX, USA

 – About 3 weeks ago.

Called to get information on when I'd be receiving my supposedly free upgrade to
60 mbps and was told it wasn't available where I live. Asked for a time frame of when that would take...

Called to get information on when I'd be receiving my supposedly free upgrade to
60 mbps and was told it wasn't available where I live. Asked for a time frame of when that would take effect and was told they don't know. Paying $60 for 30 mbps when others are paying the same money for higher speeds. Fucking fucksticks.

Alabaster, AL, USA

 – About 3 weeks ago.

Charter has THE WORST ROUTING EVER from Birmingham AL. If I want to connect to a server out west I need to route over to Atlanta, then up through Virginia THEN shoot over to DALLAS/CHICAGO/LA. And if...

Charter has THE WORST ROUTING EVER from Birmingham AL. If I want to connect to a server out west I need to route over to Atlanta, then up through Virginia THEN shoot over to DALLAS/CHICAGO/LA. And if that isn't bad enough, it goes through GTT nodes which I assume are AT&T nodes with cause ping spikes to anywhere. Especially Chicago/Texas.

If you play any games that require good ping, fuck charter and move somewhere else. They have a complete monopoly here.

Beloit, WI, USA

 – About 3 weeks ago.

Charter's rates are ridiculous. once the introductory offer expires, they charge almost double their rates. Such a underhanded way to do business....

Charter's rates are ridiculous. once the introductory offer expires, they charge almost double their rates. Such a underhanded way to do business.

Grand Junction, CO, USA

 – About 3 weeks ago.

pissed off that the HD YouTube of Georgia v So Carolina 2014 game keeps lowering itself to dial up speed. getting too regular for my taste. somebody recommend options, and not dish thank you.

pissed off that the HD YouTube of Georgia v So Carolina 2014 game keeps lowering itself to dial up speed. getting too regular for my taste. somebody recommend options, and not dish thank you.
pokey old grand junction co

Grand Junction, CO, USA

 – About 3 weeks ago.

81507...

81507

Asheville, NC, USA

 – About 4 weeks ago.

I have been without e-mail for 4 days now, screens blank regardless of browser or computer.....this is a mess! Is it their system or service or something else????? Really getting tired of this and...

I have been without e-mail for 4 days now, screens blank regardless of browser or computer.....this is a mess! Is it their system or service or something else????? Really getting tired of this and I have clients I can't get to.

Riverside, CA, USA

 – About 4 weeks ago.

Speed sucks, and they have no one to compete with them, so no reason to improve. Time to move to Bulgaria where they get 10x faster internet for less than 50% of the cost. :P...

Speed sucks, and they have no one to compete with them, so no reason to improve. Time to move to Bulgaria where they get 10x faster internet for less than 50% of the cost. :P

Riverside, CA, USA

 – About 4 weeks ago.

Charter sucks so much. They have a 'legal' monopoly in my area, dsl is only 'competition'. Seems to be normal around much of the USA. One cable provider, one dsl provider. No idea why...

Charter sucks so much. They have a 'legal' monopoly in my area, dsl is only 'competition'. Seems to be normal around much of the USA. One cable provider, one dsl provider. No idea why the government allows this. Speed sucks, and they have no one to compete with them, so no reason to improve. Time to move to Bulgaria where they get 10x faster internet for less than 50% of the cost. :P

Menomonie, WI, USA

 – About 4 weeks ago.

How do I pay my bill? Every time I click "pay bill" it brings me back to the damn login. How many fucking times do they need me to log in? Fuck it, I'm not paying......

How do I pay my bill? Every time I click "pay bill" it brings me back to the damn login. How many fucking times do they need me to log in? Fuck it, I'm not paying...

Pepperell, MA, USA

 – About 4 weeks ago.

New e-mail "app" released at pre-Beta level, worst piece of crap I've come across in almost 30 years of using e-mail. But wait, there's more! Local e-mail server has been down for 8...

New e-mail "app" released at pre-Beta level, worst piece of crap I've come across in almost 30 years of using e-mail. But wait, there's more! Local e-mail server has been down for 8 hours, called to try to get credit for today, they tell me "because e-mail is free, when don't give credit." Apparently, I look like an idiot over the telephone. If it were "free" they wouldn't charge for the upkeep, which I'm pretty sure they fold into their fees.

Peru, NY, USA

 – About 4 weeks ago.

Who the fuck needs phone service? and you only offer up to 30 mbps? not worth any fucking money....

Who the fuck needs phone service? and you only offer up to 30 mbps? not worth any fucking money.

Lake Mary, FL, USA

 – About 4 weeks ago.

$DISH to release #SlingTV internet streaming TV. For $20 p/mnth. So long cable! http://m.mic.com/articles/107738/the-future-of-tv-is-here-and-it-s-only-20-a-month...

$DISH to release #SlingTV internet streaming TV. For $20 p/mnth. So long cable! http://m.mic.com/articles/107738/the-future-of-tv-is-here-and-it-s-only-20-a-month

Victorville, CA, USA

 – About 4 weeks ago.

Redid their web site, now you need a Harvard degree just to pay your dam bill. Click "Pay My Bill" and it keeps sending you back to "Sign In.." WT?...

Redid their web site, now you need a Harvard degree just to pay your dam bill. Click "Pay My Bill" and it keeps sending you back to "Sign In.." WT?

Grand Junction, CO, USA

 – About 4 weeks ago.

My contact list was buried under discarded emails due to poor software design. For about two days every time I deleted something the file was put in My Contacts instead of Trash. When I contacted...

My contact list was buried under discarded emails due to poor software design. For about two days every time I deleted something the file was put in My Contacts instead of Trash. When I contacted Charter the customer support lady was nice but did not know what she was doing. Later when they called back the guy my Dad talked to said their was nothing wrong with the contacts folder-WRONG. I had to fix the problem my self. Also the "rate your customer service rep" questionnaire did not ask about their technical skills. Seriously considering new provider.

Belleville, IL, USA

 – About 4 weeks ago.

charter can suck my left nut ...

charter can suck my left nut

Pasadena, CA, USA

 – About 4 weeks ago.

FUCK CHARTER AND FUCK THIS SITE!!!!!! STOP TAKING DOWN MY POSTS YOU FUCKING ASSHOLES!!!!!!!!!!!!!!!!!!!!!!!!!!...

FUCK CHARTER AND FUCK THIS SITE!!!!!! STOP TAKING DOWN MY POSTS YOU FUCKING ASSHOLES!!!!!!!!!!!!!!!!!!!!!!!!!!

Ash, NC, USA

 – About 4 weeks ago.

Charter internet service SUCKS! Our internet drops several times a day and has done this for more than year, ever since Charter took over from Optimum. Each time, we have to reboot their modem. If it...

Charter internet service SUCKS! Our internet drops several times a day and has done this for more than year, ever since Charter took over from Optimum. Each time, we have to reboot their modem. If it isn't dropping, its so slow that we can't stream a thing. They advertise up to 60 mbps but at times we get only 4 mps!

I've filed a complaint with the FCC and I urge others to do the same. Maybe with enough complaints, Charter will be forced to do something. The online complaint form is at: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824

Onalaska, WI, USA

 – About 4 weeks ago.

Charter is ridiculous. I have never had such terrible customer service or just internet service in general! In this day and age there is no reason for the amount of disruptions in my service. Go ahead...

Charter is ridiculous. I have never had such terrible customer service or just internet service in general! In this day and age there is no reason for the amount of disruptions in my service. Go ahead and keep coming out with a faster speed that no one needs, but god forbid we figure out how to make a connection that works properly!! You guys suck!

Newnan, GA, USA

 – About 4 weeks ago.

They raised everyone's internet bill $5 a month, after calling me twice a month for the past year and saying, "we are raising your internet speed to 60mpbs and will NOT be charging your...

They raised everyone's internet bill $5 a month, after calling me twice a month for the past year and saying, "we are raising your internet speed to 60mpbs and will NOT be charging your more". Now 2015 rolls around, and they raise everyone's bill because of "rising costs". Rising costs of what exactly? And it's not like I can change my ISP to Time Warner since you monopolize cities so there's no competition. I also like how new customers get great deals, but those of us that have been with them for years get nothing for our loyalty. Way to stick it to your customers Charter...

Duluth, MN, USA

 – About 4 weeks ago.

Randomly increasing prices without increased service? Check. Saying "You will have the chance to review me after this call" and then refusing to hang up the phone so I can review them? Check....

Randomly increasing prices without increased service? Check. Saying "You will have the chance to review me after this call" and then refusing to hang up the phone so I can review them? Check. Price gouging when there are no other competitors in the area? Check. Slimy bastards.

New Albany, IN, USA

 – About 4 weeks ago.

No probs here. ...

No probs here.

Hesperia, CA, USA

 – About 4 weeks ago.

My bill just increased 5 dollars a month with the explanation of "rising costs". BULLSHIT. Costs are lower than ever for them. They have the infrastructure in place and fuel prices are low....

My bill just increased 5 dollars a month with the explanation of "rising costs". BULLSHIT. Costs are lower than ever for them. They have the infrastructure in place and fuel prices are low. They are greedy and disgusting. Recently they announced a "free" internet speed increase. My speed was fine, but now they increase my bill for no friggin reason. Damn I wish I had another choice. FCC rules have really screwed US citizens.

Montrose, CO, USA

 – About 4 weeks ago.

Charter sucks because they over charge you for simple services and the DVR recordings freeze with no way to recover, add that to the live T.V freezing. Switching to DISH. Will be getting more...

Charter sucks because they over charge you for simple services and the DVR recordings freeze with no way to recover, add that to the live T.V freezing. Switching to DISH. Will be getting more services for 30%less money!

Grand Junction, CO, USA

 – About 4 weeks ago.

Tiresome. About to go into week 4 without e-mail. Every time I call I get the same thing.
"We are escalating this matter..." And another week goes by and nothing. There are two...

Tiresome. About to go into week 4 without e-mail. Every time I call I get the same thing.
"We are escalating this matter..." And another week goes by and nothing. There are two email boxes we have not had access to for nearly FOUR weeks! I understand that there can be tech issues-that's part of life, but what is upsetting is how long it is taking to resolve,,,

Somerset, KY, USA

 – About 4 weeks ago.

Every Sunday evening my net just suddenly just slows down to about nothing and now this new system charter is using sucks. I cant pay my bill because its saying my account settings is to low and...

Every Sunday evening my net just suddenly just slows down to about nothing and now this new system charter is using sucks. I cant pay my bill because its saying my account settings is to low and won't let me up it even though that's the only account.

Medford, OR, USA

 – About 4 weeks ago.

Charter is one of the worst cable companies I have ever had. Slow horrible internet, television that freezes once in a while and makes loud burst noises on some cable channels (mostly Turner-owned...

Charter is one of the worst cable companies I have ever had. Slow horrible internet, television that freezes once in a while and makes loud burst noises on some cable channels (mostly Turner-owned networks like CNN and TBS); as well as bad customer service.
But the one thing that grates me about Charter "Spectrum" is the god-awful commercials they have.
"Charter Spectrum Triple Play!!...844-455-2999!!" One of the worst friggin commercials I have ever seen in my LIFE! Charter-Ators singing and dancing about TV, internet and phone all being $29.99. Here in Yakima, all of my locals love to play this commercial up to 6+ times a day. And it airs on the local cable channel breaks as the "Double Play"! Give me a break Charter. The dancing choreography is awful, the song makes me want to throw my TV out the window, and I don't know hardly anyone who would think of enjoying this horrible POS commercial.
Last year, they aired another crap singing commercial with motorcycle dudes and stupid "Cable Angels". The office ad has aired for over 6 months now. Give it up Charter. I'm sick of it. About ready to call my local stations and tell them to get rid of this commercial once and for all.

Polson, MT, USA

 – About 4 weeks ago.

Email account still down since 12-12-2014 it was a bresnan.net account, they seem not to give a shit, Sorry it is a known issue,, Fuck Them!!...

Email account still down since 12-12-2014 it was a bresnan.net account, they seem not to give a shit, Sorry it is a known issue,, Fuck Them!!

Dudley, MA, USA

 – About 1 Month ago.

I cant pay on their website because every time i sign in it signs me out ...

I cant pay on their website because every time i sign in it signs me out

Vaughn, MT, USA

 – About 1 Month ago.

My mother lives in Great Falls.It seems like Charter is it as far as cable companys here. She is old and lives on a very tight budget.This company is charging her 32.00 for basic cable which was 24.99...

My mother lives in Great Falls.It seems like Charter is it as far as cable companys here. She is old and lives on a very tight budget.This company is charging her 32.00 for basic cable which was 24.99 when she started. She gets very few stations and most arent even worth watching.She cant hear to well and I feel like Charter took advantage. When she tried to call and find out why her bill keeps going up they give her aline of garbage.Tax for that,fee for this. We dont have taxs here in Montana! Iv tried to find a cable company here ,one that she could afford,and their are none.Charter has bought them all up. She cant have dish in her apartment house,so what now? I cant stand this company and yes there service sucks!!!!!!! Is there help for her?

Carson City, NV, USA

 – About 1 Month ago.

Rate increased by $5 per month without any warning. Looks like I'm going to cancel my service for a more reasonable provider. Oh wait...I can't! Fucking dingoes. ...

Rate increased by $5 per month without any warning. Looks like I'm going to cancel my service for a more reasonable provider. Oh wait...I can't! Fucking dingoes.

Redding, CA, USA

 – About 1 Month ago.

I started off by getting 60 Mbs right, not to shabby really good, then I got half, HALF A FUCKING MEGA BYTE WTF and Im still paying the same amount canceling my charter account tomorrow, Charter is...

I started off by getting 60 Mbs right, not to shabby really good, then I got half, HALF A FUCKING MEGA BYTE WTF and Im still paying the same amount canceling my charter account tomorrow, Charter is shit

Roscoe, IL, USA

 – About 1 Month ago.

Awful service, I am constantly getting down time at least every 10 minutes, I am a gamer and this is absolute hell to deal with basically making gaming unplayable.

We pay for 30 MB DL 5...

Awful service, I am constantly getting down time at least every 10 minutes, I am a gamer and this is absolute hell to deal with basically making gaming unplayable.

We pay for 30 MB DL 5 UL and get 10 MB DL 2 MB UL. Horrible service, never go with it.
Sadly it is the only service in our area.

Rancho Cucamonga, CA, USA

 – About 1 Month ago.

heey, why don't we all stop bitching about fuckin stupid retarded charter, get off our asses, cancel the fucken service for good, and stop giving these fuckers our money!!...

heey, why don't we all stop bitching about fuckin stupid retarded charter, get off our asses, cancel the fucken service for good, and stop giving these fuckers our money!!

Mcdonough, GA, USA

 – About 1 Month ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 1 Month ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 1 Month ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 1 Month ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 1 Month ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 1 Month ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 1 Month ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Jackson, WY, USA

 – About 1 Month ago.

My internet dies every Monday. I am so sick of Charter...

My internet dies every Monday. I am so sick of Charter

Vallejo, CA, USA

 – About 1 Month ago.

They are beaners....

They are beaners.

Anderson, SC, USA

 – About 1 Month ago.

FIX YOU INTERNET CHARTER! YOU'RE ACTUALLY NOT ABLE TO PROVIDENCE WHAT WE'RE PAYING FOR! THIS IS APPROACHING LAWSUIT TERRITORY! ...

FIX YOU INTERNET CHARTER! YOU'RE ACTUALLY NOT ABLE TO PROVIDENCE WHAT WE'RE PAYING FOR! THIS IS APPROACHING LAWSUIT TERRITORY!

Cheyenne, WY, USA

 – About 1 Month ago.

http://www.speedtest.net/my-result/4018297666
here. this says it all Charter Internet really does suck. they couldn't find their ass in a snowstorm with both hands. I so wish there were...

http://www.speedtest.net/my-result/4018297666
here. this says it all Charter Internet really does suck. they couldn't find their ass in a snowstorm with both hands. I so wish there were other options here. and for what they charge maybe i should build my own cable company.

Wilson, WY, USA

 – About 1 Month ago.

Wow! I have a house in Marin County,Ca and thought Comcast was beyond bad but when I got up to my house in Jackson,Wy for Xmas I found that 3 of my older TV's had no cable service and the 2...

Wow! I have a house in Marin County,Ca and thought Comcast was beyond bad but when I got up to my house in Jackson,Wy for Xmas I found that 3 of my older TV's had no cable service and the 2 HDTV's w/ cable boxes had service. Also the HD quality on several HD channels looks like basic TV. AWFUL.. Did Charter shut off service to non HD TV's since Sept 2014 and require everyone to upgrade to HDTV w/ cable boxes? Comcast basically did something similar to that. Any thoughts will be most appreciated.
All cable companies are greedy w/ poor customer service because they know you have very few other options..

Menomonie, WI, USA

 – About 1 Month ago.

I don't have near enough time to give all my examples of why Charter sucks. But I agree; Charter Sucks....

I don't have near enough time to give all my examples of why Charter sucks. But I agree; Charter Sucks.

Jackson, WY, USA

 – About 1 Month ago.

Charter wanted to take SIX DAYS to come out and replace a failed modem. After I raised hell with them, they gave me "VIP" service and came out the next day. Charter sucks....

Charter wanted to take SIX DAYS to come out and replace a failed modem. After I raised hell with them, they gave me "VIP" service and came out the next day. Charter sucks.

Duluth, MN, USA

 – About 1 Month ago.

Doubled the cost of my 1 speed only internet this year! Now they want another rate increase 'just because'. I'm sure in another month they will change the agreement again and start...

Doubled the cost of my 1 speed only internet this year! Now they want another rate increase 'just because'. I'm sure in another month they will change the agreement again and start charging for the modem I have to use. Use your own modem and oh jeez, it just happens to cycle about 50 times a day! Dropping the internet constantly! Yeah they said 'we have nothing to do with that.'

Jackson, WY, USA

 – About 1 Month ago.

I just got rid of Charter at my home in Dallas for unreliable service which degenerated into no service the "line" techs and the "in house techs" argued for two months over whose fault...

I just got rid of Charter at my home in Dallas for unreliable service which degenerated into no service the "line" techs and the "in house techs" argued for two months over whose fault it was that my service was "intermittent." Finally got tired of the BS and got ATT.
Now, at my home in WY, Charter just took over Bresnan and it's the same crap. Bresnan was slow but reliable. Charter is slower and unreliable. Its hard to believe that now I'm fighting the same battle with morons that can't even spell Charter. How does a company get away with being able to take your money and fail to perform a service?

Washington, DC, USA

 – About 1 Month ago.

I have the same issue about getting a signal and call up and as everyone has said before they can't do a think There is a reason they are #4 They do not try at all and should be bought out...

I have the same issue about getting a signal and call up and as everyone has said before they can't do a think There is a reason they are #4 They do not try at all and should be bought out

Canon City, CO, USA

 – About 1 Month ago.

We have the same Thunderbird can't send emails problem - for the last 8 days. We pay a lot for this crappy service and need an alternative....

We have the same Thunderbird can't send emails problem - for the last 8 days. We pay a lot for this crappy service and need an alternative.

Saint Louis, MO, USA

 – About 1 Month ago.

Aaahhhhh Tuning Adapter Day (again). No need to call tech support as NO ONE at Charter has ANY idea of how their Tuning Adapters work or what does or doesn't prevent them from connecting to the...

Aaahhhhh Tuning Adapter Day (again). No need to call tech support as NO ONE at Charter has ANY idea of how their Tuning Adapters work or what does or doesn't prevent them from connecting to the Charter System.

Mine got powered off today and it's been over 45 minutes of power cycling and reconnecting to my Tivo and it still cannot get itself on the Charter cable system.

Tech support would like to schedule someone to come out and look at it (as if having a Charter Tech stare at it would be better than me staring at it) but that would be a waste of time.

Morgan Hill, CA, USA

 – About 1 Month ago.

Literally one percent of the 100 mbps I am paying for. Fucking incredible. These morons should be the first against the wall....

Literally one percent of the 100 mbps I am paying for. Fucking incredible. These morons should be the first against the wall.

Milwaukee, WI, USA

 – About 1 Month ago.

Charter just sucks!! No email through the entire holiday weekend!!...

Charter just sucks!! No email through the entire holiday weekend!!

Hesperia, CA, USA

 – About 1 Month ago.

their new email program is useless for those of us with macs...

their new email program is useless for those of us with macs

Saint Louis, MO, USA

 – About 1 Month ago.

A simple task such as email server imap functionality is something so difficult for Charter!!!

Can't use POP because their email servers only allow one POP connection (No one is...

A simple task such as email server imap functionality is something so difficult for Charter!!!

Can't use POP because their email servers only allow one POP connection (No one is allowed to have a computer AND a Smart Phone let alone a Tablet).

How ridiculously stupid!!

My email client has set "IMAP server hasn't responded for 60 seconds. Do you want to wait another 60 seconds?"

They really should pull the plug on this companies legal monopoly and give it to AT&T or Comcast.

Billings, MT, USA

 – About 1 Month ago.

Just found out that North Korea's internet outage had nothing to do with terrorism.... they just have Charter internet service....

Just found out that North Korea's internet outage had nothing to do with terrorism.... they just have Charter internet service.

USA

 – About 1 Month ago.

My roommates and I have had Charter internet for over a year now. At our old house, it wasn't terrible, but it wasn't anything to write home about either. Now at our new house, it's like...

My roommates and I have had Charter internet for over a year now. At our old house, it wasn't terrible, but it wasn't anything to write home about either. Now at our new house, it's like pulling teeth. The connection dies every hour or so, seemingly like clockwork, and no matter how many times you power cycle the modem and router, it takes its sweet time reconnecting. We've had repairmen come out THREE SEPARATE TIMES to no avail. The problems persist.

On top of that, even when the internet works, it works poorly. Download speeds are regularly sub-300 Kbps and God forbid we have more than one device streaming content, or else the video slows to a crawl and the quality dips to nil. Oh, and online gaming? Get ready for server issues and lag.

We're paying for broadband cable and getting sub-DSL speeds and quality. It's absolutely unacceptable. My outdated phone's outdated 3G connection is better and oftentimes faster than Charter. That's ridiculous.

I'm honestly considering switching to Century Link DSL. The overall speed would be way lower but at least it WORKS!!!

South Lake Tahoe, CA, USA

 – About 1 Month ago.

Here is this mornings ultra high speed internet test. Not even dial up speed. The field supervisor admits they have an overloaded router but they refuse to replace it. On a day like today everyone in...

Here is this mornings ultra high speed internet test. Not even dial up speed. The field supervisor admits they have an overloaded router but they refuse to replace it. On a day like today everyone in the neighborhood is online. I tried to watch a tv episode on Apple TV and is said it would take 2 hours and 47 minutes to download. When they work the service is great, but when it is broken they blame the use.

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Ashland, OR, USA

 – About 1 Month ago.

About Thunderbird...you're getting actually sent out of a remote point. Like Medford Ore>>Seattle, WA. So your IP address for e-mail purposes is most likely not the one you know. Sit and...

About Thunderbird...you're getting actually sent out of a remote point. Like Medford Ore>>Seattle, WA. So your IP address for e-mail purposes is most likely not the one you know. Sit and ponder.

Ashland, OR, USA

 – About 1 Month ago.

Oh, Charter, may I count the ways I miss thee...
none.
8]-...

Oh, Charter, may I count the ways I miss thee...
none.
8]-

Missoula, MT, USA

 – About 1 Month ago.

We went from Bresnan to Optimum to Charter, but still had Bresnan email in addition to Charter. We have used Thunderbird from the very beginning with Bresnan. Everything worked fine (as far as I...

We went from Bresnan to Optimum to Charter, but still had Bresnan email in addition to Charter. We have used Thunderbird from the very beginning with Bresnan. Everything worked fine (as far as I know), until the recent Bresnan-to-Charter switch. The Bresnan email sometimes appeared to send normally, but then I found out the emails weren't being received. I received different results if I logged into my bresnan email from the charter website. Emailing still didn't work, but I got error messages and timeouts. Then I found new port settings for POP on Charter's support site. I very carefully reconfigured both our accounts in Thunderbird, and then NOTHING WORKED!!! I have wasted a lot of time sending/receiving test emails to/from Bresnan and Charter. I do like Charter triple play with only one bill and fast internet, but this is wearing me down. That works well for Charter, because now I'm too tired to deal with finding new cable/internet/phone service.

Honolulu, HI, USA

 – About 1 Month ago.

If no one paid their bill until the problems are gone...things would probably move faster. As soon as we get Dish Network running Charter is gone. Their commercial with the lawyer is full of...

If no one paid their bill until the problems are gone...things would probably move faster. As soon as we get Dish Network running Charter is gone. Their commercial with the lawyer is full of misinformation and outright lies. I have Dish network at my other house. It has worked just fine. I do not have a 2 year contract and my rates have not gone up. When I leave for a couple of months I just ask them to turn it off. They then charge $5/month as a maintenance fee and will turn it back on at my request.

Bozeman, MT, USA

 – About 1 Month ago.

Can no longer use Thunderbird as my email client thanks to Charter. I can receive mail but can't send, they seem to be blocking the (SMTP Outgoing port 25) Have to use their crappy...

Can no longer use Thunderbird as my email client thanks to Charter. I can receive mail but can't send, they seem to be blocking the (SMTP Outgoing port 25) Have to use their crappy poorly-designed web page for my mail? Grrrrrr. Charting a new high in LOWS.

USA

 – About 1 Month ago.

Been going on 10 days now trying to get installation done at my new home. Guess we'll be watching DVD's for the holiday's!!! "Well sir it's close to the holiday's and we might...

Been going on 10 days now trying to get installation done at my new home. Guess we'll be watching DVD's for the holiday's!!! "Well sir it's close to the holiday's and we might not be able to get it done." NO SHIT!!! That's why I scheduled it 10 days and 7 visits ago!!!! AHHHHH, never been so frustrated! Don't worry, I'll pay the 4G overage charges as well. Thanks for nothing!

Polson, MT, USA

 – About 1 Month ago.

Talked to a rep 3 days ago she said she could fix my email account, I gave her my info and she worked on it for about 45 minutes then said she would have to escalate the problem and would call me...

Talked to a rep 3 days ago she said she could fix my email account, I gave her my info and she worked on it for about 45 minutes then said she would have to escalate the problem and would call me back, about three hours later she called back and said it still could not be fixed but she would call me the next day with an update, two days and no update,,,down since 12-12-14 come on Charter get your shit together,
anyway I have changed all my online info now and will be going to another provider, as Charter sucks soooo bad!

Morgan Hill, CA, USA

 – About 1 Month ago.

I have four devices that I use simultaneously and I can barely use HALF OF ONE AT A TIME....

I have four devices that I use simultaneously and I can barely use HALF OF ONE AT A TIME.

Morgan Hill, CA, USA

 – About 1 Month ago.

I have found that pages actually load better if I open a new tab and Google key phrases such as 'why is Charter so fucked' or 'charter you fucking piece of shit', which is how I found...

I have found that pages actually load better if I open a new tab and Google key phrases such as 'why is Charter so fucked' or 'charter you fucking piece of shit', which is how I found this site. Bless you. You are doing superior holiday work to the geriatric fuckwits running Charter.

Wausau, WI, USA

 – About 1 Month ago.

Charter is the absolute worst cable provider I have ever had to deal with. Their website sucks, their internet constantly slows down, and their prices are absolutely ridiculous. Not to mention they...

Charter is the absolute worst cable provider I have ever had to deal with. Their website sucks, their internet constantly slows down, and their prices are absolutely ridiculous. Not to mention they have some of the worst customer service I have ever seen. Screw Charter.

Montrose, CO, USA

 – About 1 Month ago.

Montrose,CO, USA

I don't see that Charter is as good as they advertise to be. I don't have lightning fast speed, this email situation is pathetic, I too cant access mine for over...

Montrose,CO, USA

I don't see that Charter is as good as they advertise to be. I don't have lightning fast speed, this email situation is pathetic, I too cant access mine for over a week. A lot of problems and issues across the board, but they can sure raise the rates and say "Oh well". They have such a monopoly on the cable business that there is not much choice otherwise. The local office is dud central, with no personality people behind the desk that only tell you that you have to call the 1-800 number if there is a problem.

Johnson Creek, WI, USA

 – About 1 Month ago.

when i turned in my equipment, the lady said i owe 144 bucks, now because it took them two weeks to say they disconnected me, they want 344 bucks ! basturds !
i think they will be out buiseness...

when i turned in my equipment, the lady said i owe 144 bucks, now because it took them two weeks to say they disconnected me, they want 344 bucks ! basturds !
i think they will be out buiseness soon

Grand Junction, CO, USA

 – About 1 Month ago.

Okay, 10 days without e-mail-thanks to their "seamless" transition from Bresnan to Charter...with no known solution in sight. SIGH...

Okay, 10 days without e-mail-thanks to their "seamless" transition from Bresnan to Charter...with no known solution in sight. SIGH

Smyrna, GA, USA

 – About 1 Month ago.

why cant i pay my bill online anymore?? every time i click my bill or my account the link redirects me to log in again.. and then i do and my account locks up because ive logged in too many times and...

why cant i pay my bill online anymore?? every time i click my bill or my account the link redirects me to log in again.. and then i do and my account locks up because ive logged in too many times and i end up having to call them. i seriously hate charter so much and there are no other options in my area.

Birmingham, AL, USA

 – About 1 Month ago.

I'm the only one on my network and my hardwired Xbox One is only downloading at 4Mbps! I'm paying for 60Mbps!...

I'm the only one on my network and my hardwired Xbox One is only downloading at 4Mbps! I'm paying for 60Mbps!

Trumbull, CT, USA

 – About 1 Month ago.

Charters new website / email really sucks!...

Charters new website / email really sucks!

Grand Junction, CO, USA

 – About 1 Month ago.

Great! About 15 mins after posting my problems with charter internet problems, the sound has gone out on the t.v., the picture is in black and white and there are purple and green lines running...

Great! About 15 mins after posting my problems with charter internet problems, the sound has gone out on the t.v., the picture is in black and white and there are purple and green lines running horizontally across the screen. You guys are like the Obamacare of service providers.

Cerritos, CA, USA

 – About 1 Month ago.

Paying $40 a month of "60 mbps" internet... find out im receiving less than 30 mbps on the daily. What the fuck. Technician comes and changes shit, get 60 mbps wired, 40 > mbps wireless. Then...

Paying $40 a month of "60 mbps" internet... find out im receiving less than 30 mbps on the daily. What the fuck. Technician comes and changes shit, get 60 mbps wired, 40 > mbps wireless. Then the router decides to fuck itself over. Fucking real. Charter is a bullshit company they can go kill themselves holy fuck fuck fuck fuck fuck fuck charter horseshit

Grand Junction, CO, USA

 – About 1 Month ago.

Same here, can't access my bresnan acct. lost all my contacts, pics etc. that I had saved into folders. Have called and been told they didn't know when I'd be able to get into my old...

Same here, can't access my bresnan acct. lost all my contacts, pics etc. that I had saved into folders. Have called and been told they didn't know when I'd be able to get into my old acct.. Called again and was told it would be 7-10 days before the old acct. would "migrate" to my new charter address. Have family in Montrose and they are having the same problem. They called and were told it would be about 24 hrs. Over a week later still nothing "migrating".

Grand Junction, CO, USA

 – About 1 Month ago.

No notice of change, no e-mail for over a week, no one seems to care, service people have no answers, force to upgrade to HD boxes, and my package now has less of what I want for more money ( no music...

No notice of change, no e-mail for over a week, no one seems to care, service people have no answers, force to upgrade to HD boxes, and my package now has less of what I want for more money ( no music channels) reception not that much better. I am just about ready to let them have it all back and save my self $150 plus a month! Can somebody help us out here?

Evansville, WY, USA

 – About 1 Month ago.

No mention of Wyoming outage. No email for over a week. No notice of changeover. Worst service ever. Nothing on news here -- WHY?...

No mention of Wyoming outage. No email for over a week. No notice of changeover. Worst service ever. Nothing on news here -- WHY?

Canon City, CO, USA

 – About 1 Month ago.

Canon City, CO......Same scenario, Bresnan customer; Optimum victim and now Charter victim. First bad news, boxes replace analog service. Second, rate increases. Now, no mobile email for 500,000...

Canon City, CO......Same scenario, Bresnan customer; Optimum victim and now Charter victim. First bad news, boxes replace analog service. Second, rate increases. Now, no mobile email for 500,000 customers because of poor planning! Their numbers, not mine. Ever time I call, there is a different solution that hasn't worked for a week. Charter customer service even suggested moving to another provider.

USA

 – About 1 Month ago.

Can't log onto my bresnan e-mail account for days. Tried to convert e-mail to Charter (maybe the last Bresnan hold out) and even that failed. Let's not mention Charter cutting analog TV so us...

Can't log onto my bresnan e-mail account for days. Tried to convert e-mail to Charter (maybe the last Bresnan hold out) and even that failed. Let's not mention Charter cutting analog TV so us over the air users (unplugged cable to save$$$) are now forced back to paying for cable TV. Hate em, Hate em, Hate em!!

Fruita, CO, USA

 – About 1 Month ago.

Does anyone know who we can register a complaint with other then Charter? They don't care they still get their money. Article in The Daily Sentinel gave me this address. Changing to another...

Does anyone know who we can register a complaint with other then Charter? They don't care they still get their money. Article in The Daily Sentinel gave me this address. Changing to another email service can't get into our emails over 2 weeks now.

Fruita, CO, USA

 – About 1 Month ago.

Charter is the worst cable company. Here are the reasons:
1.My husband has not been able to get into his email account since November.
They keep telling him to call back. Supposedly it...

Charter is the worst cable company. Here are the reasons:
1.My husband has not been able to get into his email account since November.
They keep telling him to call back. Supposedly it has been escalated.
A week ago it has effected my email. Now I can't get to my emails, folders etc.
We call every 4 or 5 days. On the phone for at least an hour to no avail. They are working on it.
TV service is just as bad. Screen freezes. Didn't have local channels for about 4 hours. We have to call about once a week for a TV problem. You always get a recording saying problems in the area. I have learned that is the recording you always get. If you stay on the line 20 minutes later and finally talk to an agent you can get it reset after all. Now I ask for credit for not having any service during that time period. Supposed to be on the next bill. Maybe if everyone asked for a credit for poor service it would improve??? By the way I was told email is a free service they offer so I guess that is ok for it to be non functioning. We are changing to basic and using Netflic and similar services. The movies on the channels are so old now and repeated numerous times. Pacific Rim was on 4 channels at the same time. The amount we pay is too much for the lack of service. You can buy antennas for local channels for your extra TV.'s.

Butte, MT, USA

 – About 1 Month ago.

E-mail not working for a week. High priced monopoly with pitiful customer service....

E-mail not working for a week. High priced monopoly with pitiful customer service.

Cheyenne, WY, USA

 – About 1 Month ago.

http://www.speedtest.net/result/4002009346.png
says it all. internet speeds that stink. i can get faster speeds with dial up. it's like this almost all the time....

http://www.speedtest.net/result/4002009346.png
says it all. internet speeds that stink. i can get faster speeds with dial up. it's like this almost all the time.

Butte, MT, USA

 – About 1 Month ago.

Been a loyal customer since Bresnan (boy I miss Bresnan) came to Grand Junction.
They were courteous and attentive to issues. Never had one bad experience with Bresnan.
But this Charter...

Been a loyal customer since Bresnan (boy I miss Bresnan) came to Grand Junction.
They were courteous and attentive to issues. Never had one bad experience with Bresnan.
But this Charter outfit is just a PIA from the start.
Customer service reps are terse at best, and seem to want to direct you to another source to correct their problems. And charge you for it. I will never know how many emails and important documents are lost, never to be seen again. Charter has lied about that too saying nothing got lost or misplaced, I noticed a bunch of my contact info has disappeared now. This just gets better every day huh?

Does anyone know if there is a Federal complaint that the public can access to do something about Charters heavy handed, monopolizing ambitions?
Perhaps it is time we petition the State and Federal lawmakers to break up Charter like they did with AT&T and so many other interstate companies, that abused their customers.
A class action law suite maybe?
Is charter owned by American interests? It's almost like the owners are from Bangladesh and they seem to be of the mindset that just " ignore them, and they will go away".
I am certainly looking into another provider for my TV, ISP and phone. And look fwd to the day, soon, that I can take all my Charter garbage in a bag, down to our local Charter store set it on the floor and say see ya later Charter.

Tom
Grand Junction CO

Grand Junction, CO, USA

 – About 1 Month ago.

Charter is the worst provider I've ever experienced. Horrible customer service, rising bill every month although I'm supposed to be in a contract, and no tech support whatsoever. VERY...

Charter is the worst provider I've ever experienced. Horrible customer service, rising bill every month although I'm supposed to be in a contract, and no tech support whatsoever. VERY disappointed, unfortunately they're our only local cable providers.

Butte, MT, USA

 – About 1 Month ago.

i truly HATE charter cable and internet service! the first thing in the morning is the worst for internet.... it took 45 seconds for my homepage to load just this a.m.
as far as the channel...

i truly HATE charter cable and internet service! the first thing in the morning is the worst for internet.... it took 45 seconds for my homepage to load just this a.m.
as far as the channel line-up, I think it is ridiculous that boomerang and up channels are no longer available to view without an upgrade and yet it appears that numerous Spanish-language channels have been made available! HELLO! I don't speak SPANISH!! there are SO MANY stupid ;blocked; channels in the line-up that you have to scroll thru the guide for 10 minutes just to find a channel that is actually available for viewing. and why are there so many repeated channels??? I don't give a rat's ass whether the channel is in HD, and neither do my kids!! isn't there a way to ONLY HAVE THE CHANNELS THAT ARE AVAILABLE TO US LOW-LEVEL PAYERS ON OUR GUIDE SO WE DON'T WASTE OUR TIME SEEING THE ' NOT AUTHORIZED' NOTICE!!! I hate that we are being monopolized by a company that couldn't care LESS about their customers! I hate that there is no-one willing to hear our concerns and work with us to make it better.

Grand Junction, CO, USA

 – About 1 Month ago.

Where are my addresses?? I have ZERO CONTACTS in my contact folder! REALLY, HOW CAN I CONTACT ALL OF THE PEOPLE THAT I NEED TO REACH? CHARTER SUCKS. I RETURNED THE "FREE" BOX THAT I GOT FOR...

Where are my addresses?? I have ZERO CONTACTS in my contact folder! REALLY, HOW CAN I CONTACT ALL OF THE PEOPLE THAT I NEED TO REACH? CHARTER SUCKS. I RETURNED THE "FREE" BOX THAT I GOT FOR A MONTH AFTER TALKING TO A TECH ON THE PHONE FOR 3 HOURS. IT STILL DIDN'T WORK. DOES CHARTER PAY FOR MY TIME TRYING TO INSTALL IT? NO, OF COURSE NOT. CHARTER...YOU SHOULD BE SUED! LETS START SOME KIND OF ACTION HERE. ANYONE IN? westjody@bresnan.net

Polson, MT, USA

 – About 1 Month ago.

Grand Junction customer for 13 years ,, no more, you stupid fucks, still no email accounts working, it's not rocket science,,you managed to fuck it all up in a day ,, no backup plan, you should...

Grand Junction customer for 13 years ,, no more, you stupid fucks, still no email accounts working, it's not rocket science,,you managed to fuck it all up in a day ,, no backup plan, you should all be fired. if this was Japan you would kill yourselves,

Polson, MT, USA

 – About 1 Month ago.

Charter still trying to downplay the issue, read the Sentinel, makes it sound like the issue is resolved, I have had no email since the 12th,, all my online accounts are hosed,cannot get conformation...

Charter still trying to downplay the issue, read the Sentinel, makes it sound like the issue is resolved, I have had no email since the 12th,, all my online accounts are hosed,cannot get conformation of orders, Thanks Charter for the Christmas screwing!!! I'll be leaving you now,

Butte, MT, USA

 – About 1 Month ago.

I came to the grand valley 25 years ago--went to the building on foresite & got tv service. never been late paying my bill !
Do I deserve this ! No email-if I do get it-its screwed up like...

I came to the grand valley 25 years ago--went to the building on foresite & got tv service. never been late paying my bill !
Do I deserve this ! No email-if I do get it-its screwed up like hogans goat! Where is some other cable companys ?? Never seen such boonboggle in my life !
jmiddleton1@bresnan.net

Roswell, GA, USA

 – About 1 Month ago.

charter is the 0.01% that hand sanitizer can't clean...

charter is the 0.01% that hand sanitizer can't clean

Roswell, GA, USA

 – About 1 Month ago.

charter shits tsunamis...

charter shits tsunamis

Roswell, GA, USA

 – About 1 Month ago.

charter shot MLK...

charter shot MLK

Roswell, GA, USA

 – About 1 Month ago.

[12:42:23 AM] Kenneth Kwan: charter is the reason why we can have nice thing...

[12:42:23 AM] Kenneth Kwan: charter is the reason why we can have nice thing

Roswell, GA, USA

 – About 1 Month ago.

charter is cancer...

charter is cancer

Elkhorn, WI, USA

 – About 1 Month ago.

Charter Communications Sucks Terribly in Wisconsin, number 2 behind California in complaints!
My internet went down. The reps tried to claim my problem was in my home in an attempt to charge me...

Charter Communications Sucks Terribly in Wisconsin, number 2 behind California in complaints!
My internet went down. The reps tried to claim my problem was in my home in an attempt to charge me for the service call. The next morning I asked my new neighbor if they had a problem. They told me they had a new install and the installer had to come out again to fix a problem he couldn't fix the day before. Long story short -the vice president of Charter called me after venting my wrath discovering that the installer cut off service for the entire neighborhood. But they still wanted to charge me for a home visit. I made them cancel the appointment, but not after going through call after call complaining that they have no idea how to treat customers. They could tell that no signal was returning from two separate modems mid afternoon the day before, but no clue that the entire neighborhood was lost at the exact time the installer screwed everybody's service for 48 hours. Wisconsin leads the Midwest in complaints and only is outdone by California with 7 times the population. California=38,332,521 /Wisconsin=5,742,713. How is that even possible? It's because they suck so bad and are a ripoff!

Billings, MT, USA

 – About 1 Month ago.

I can remember years ago how much I hated the phone company but that was nothing compared to these blood suckers. If they are not careful, they too will end up being victims of their own greed. ...

I can remember years ago how much I hated the phone company but that was nothing compared to these blood suckers. If they are not careful, they too will end up being victims of their own greed.

Saint Louis, MO, USA

 – About 1 Month ago.

Charter website went tablet friendly and broke my access 3 months in a row had to call to pay my bill, first tech support person said outage, wait it out, second tech told me that accounts now need...

Charter website went tablet friendly and broke my access 3 months in a row had to call to pay my bill, first tech support person said outage, wait it out, second tech told me that accounts now need separate logins for email access than for everything else do she tried setting up this added access, broke all my apps like HBO go and still couldn't log in to pay, third tech said second tech was ill informed, tried to fix, can pay my bill but none of the apps work.

You suck

Honolulu, HI, USA

 – About 1 Month ago.

Just found that my wife's address book is FUBAR. I will not be paying my Charter bill this month. They will have a hard time explaining to the judge why anyone should pay them. As soon as I get...

Just found that my wife's address book is FUBAR. I will not be paying my Charter bill this month. They will have a hard time explaining to the judge why anyone should pay them. As soon as I get Dish Network online....Charter is history. Hopefully business's that are affected will sue.

Polson, MT, USA

 – About 1 Month ago.

• Your existing email address will not change. Also, your saved emails, folders and contacts will be saved and carried over.
Sincerely,
Carl Leuschner

KARL LOOSER!!...

• Your existing email address will not change. Also, your saved emails, folders and contacts will be saved and carried over.
Sincerely,
Carl Leuschner

KARL LOOSER!!

Polson, MT, USA

 – About 1 Month ago.

From Charters Letter,, Lying Asshole,,

. There will be no interruption to your email access and functionality during this period.

If you have any questions about the...

From Charters Letter,, Lying Asshole,,

. There will be no interruption to your email access and functionality during this period.

If you have any questions about the upgrade, contact us anytime.

Thank you for being a great customer.

Sincerely,
Carl Leuschner

Grand Junction, CO, USA

 – About 1 Month ago.

After 10 years with bresnan and charter this turn over by charter , has made my mind up about going to another internet provider. Charter has no clue of what they are doing. I have never seen any...

After 10 years with bresnan and charter this turn over by charter , has made my mind up about going to another internet provider. Charter has no clue of what they are doing. I have never seen any company let something get away from them so bad. The people from tech support have no clue how to fix anything. They just say i have to send this to higher god can't help you with your mess!!!!!

Honolulu, HI, USA

 – About 1 Month ago.

Try the settings I came up with in the Honolulu post....

Try the settings I came up with in the Honolulu post.

Grand Junction, CO, USA

 – About 1 Month ago.

http://billingsgazette.com/business/features/email-outage-hits-charter-customers/article_768438c2-f59b-580e-b905-efcccb3871a4.html...

http://billingsgazette.com/business/features/email-outage-hits-charter-customers/article_768438c2-f59b-580e-b905-efcccb3871a4.html

Grand Junction, CO, USA

 – About 1 Month ago.

Found this story online, Tries to down play how wide the outage is , also says all bresnan emails were turned off after we were notified,, That is SHIT they said emails would keep on working no...

Found this story online, Tries to down play how wide the outage is , also says all bresnan emails were turned off after we were notified,, That is SHIT they said emails would keep on working no problem!! ASSHOLES,
FIRE ANDERSON the liar

Officials at Charter Communications say they are working to fix problems with the email system for customers with Bresnan.net addresses in Montana.

“We are experiencing an interruption in customers’ ability to send and receive emails throughout certain areas in Montana. This is affecting Internet customers with Bresnan.net email addresses only. Charter or Optimum email addresses are functioning properly. Our technicians are currently working to correct the problem. Total number of Internet customers affected and estimated time of repair is not known,” Charter spokesman John Miller said in a written statement.

Last Friday, all Bresnan email addresses were turned off and converted to the Charter platform after customers had received notice, company spokesman Brian Anderson said.



Grand Junction, CO, USA

 – About 1 Month ago.

My Emails in Helena have also been down since last Friday -- ONE WEEK! As some of you have done, I've been on the phone each and every day (2-4 hours each day). And the amazing thing is that each...

My Emails in Helena have also been down since last Friday -- ONE WEEK! As some of you have done, I've been on the phone each and every day (2-4 hours each day). And the amazing thing is that each one gives me new settings to put in and NONE have worked. Charter's "trouble shooters" are absolutely the most incapable techs I have ever encountered. I'm on the phone with them again and I've been transferred 3 times and am still on hold. I have iPad, iPhone, and a mac with Mac Mail. None of them work. Worst part is that some emails get through and some don't. Anyone have ideas on what would be good replacement. Charter has been in Helena only a short time and nobody in town likes them. I even got the runaround from the local manager. THEY SUCK>

Grand Junction, CO, USA

 – About 1 Month ago.

OK Charter you screwed us all over, so the large sucking sound you hear is everyone leaving you! email down for a week, so now I have a gmail account,, YOU STINK!...

OK Charter you screwed us all over, so the large sucking sound you hear is everyone leaving you! email down for a week, so now I have a gmail account,, YOU STINK!

Polson, MT, USA

 – About 1 Month ago.

OK 6 days with out email!! "we are working hard on that" Well I have a hard on for you!!! because you suck!...

OK 6 days with out email!! "we are working hard on that" Well I have a hard on for you!!! because you suck!

Honolulu, HI, USA

 – About 1 Month ago.

After spending a lot of time I was finally able to receive but not send on my phone and send but not receive on my computer. Today I spoke with 5 different Tech Supp people. Each gave me different...

After spending a lot of time I was finally able to receive but not send on my phone and send but not receive on my computer. Today I spoke with 5 different Tech Supp people. Each gave me different port numbers, said it was the "latest" info and that the person I spoke with before was wrong. After using the last techs port numbers, neither my phone or my computer would send or receive. I just finished about 3 hours of trying things on my own and I think everything works. Try these...Laptop = Incoming...mobile.charter.net....Port 993...SSL/ Outgoing...mail.bresnan.net ...Port 465...SSL...Out requires authentication...Use same user name to send and receive.

Phone...Incoming.mail.bresnan.net....Port 110...No security/ Outgoing...Mobile.charter.net...Port 993...SSL(accept all certificates.

Good Luck, hope it works.

First they screw up my cable TV and I lose a couple of favorite channels, and now they screw up my e-mail. But all is not bad...at least my bill keeps going up.

Saint Charles, MO, USA

 – About 1 Month ago.

Having Charter is like having a part time job. Just today tried paying my bill, but the online system keeps throwing me back to the log on. Gave up and called but they wanted an additional $5 to take...

Having Charter is like having a part time job. Just today tried paying my bill, but the online system keeps throwing me back to the log on. Gave up and called but they wanted an additional $5 to take my money over the phone. Screw that. Called back into their automated system and got all the way payment acceptance, but then was immediately transferred to some dude who explained the payment didn't take. Charter sucks. Always has and always will.

Red Lodge, MT, USA

 – About 1 Month ago.

You want your money? I want the services I am paying for!! Crooks!...

You want your money? I want the services I am paying for!! Crooks!

Polson, MT, USA

 – About 1 Month ago.

5 days no email? Charter is not able to do a simple function like email! the web interface was designed by a 5 year old click on Colorado, Wyoming , Montana customers click here and say page cannot...

5 days no email? Charter is not able to do a simple function like email! the web interface was designed by a 5 year old click on Colorado, Wyoming , Montana customers click here and say page cannot be found what a joke , fire the lot of them,

Polson, MT, USA

 – About 1 Month ago.

Good bye Charter! You *ucked me for the last time! will be moving to Centurylink and direct TV.. they can't suck as bad as you! no email address working for 5 days. You should of just told us the...

Good bye Charter! You *ucked me for the last time! will be moving to Centurylink and direct TV.. they can't suck as bad as you! no email address working for 5 days. You should of just told us the truth , we are shutting down bresnan.net and they will not work anymore, so move them to gmail.. you lying bastards! fire them all

Taunton, MA, USA

 – About 1 Month ago.

Charter sucks! Been without internet and phone since nov. 14....today is dec. 17, 2014.....still nothing. Customer service sucks!...

Charter sucks! Been without internet and phone since nov. 14....today is dec. 17, 2014.....still nothing. Customer service sucks!

Bozeman, MT, USA

 – About 1 Month ago.

Bresnan email folks- Has anyone got their MacMail and mobile devises to get emails? I spent Friday, Saturday, Monday, Tuesday talking to these clowns from Charter and I get different mail server names...

Bresnan email folks- Has anyone got their MacMail and mobile devises to get emails? I spent Friday, Saturday, Monday, Tuesday talking to these clowns from Charter and I get different mail server names and port numbers each time I talk to them.
Please post if you figured how to get these to work.
Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks!

West Branch, MI, USA

 – About 1 Month ago.

Charter and there new system TOTALLY sucks !!! You can not login get to your mail nothing !! The service is bad and the software is worse !! ...

Charter and there new system TOTALLY sucks !!! You can not login get to your mail nothing !! The service is bad and the software is worse !!

Bay City, MI, USA

 – About 1 Month ago.

kiss my ass...

kiss my ass

Polson, MT, USA

 – About 1 Month ago.

I have had this address since I started with cable, the address thing is crap, any excuse in a crisis, since Friday I have no emails on accounts I've had for years,, all my friends and family as...

I have had this address since I started with cable, the address thing is crap, any excuse in a crisis, since Friday I have no emails on accounts I've had for years,, all my friends and family as well as business and prospects have this email account to contact me,, Thanks a bunch Charter!!

Cheyenne, WY, USA

 – About 1 Month ago.

Latest I heard from the call center rep was any bresnan email accounts that were created at a previous street address were not automatically transferred. They say they are still manually transferring...

Latest I heard from the call center rep was any bresnan email accounts that were created at a previous street address were not automatically transferred. They say they are still manually transferring these "orphaned" and should have them done by Friday. Crossing my fingers.

Victorville, CA, USA

 – About 1 Month ago.

Charter is a complete outrage. They offer 60mbps download speed, but you never download with more than 10 at a time. Not to mention all the downtime. For the past week I've been getting less than...

Charter is a complete outrage. They offer 60mbps download speed, but you never download with more than 10 at a time. Not to mention all the downtime. For the past week I've been getting less than 1.5mbps. This is such a shitty company

USA

 – About 1 Month ago.

Dear Charter, It is not my wireless router, it's your piece of shit network. So far in the last 3 weeks my cable has gone out, frozen, distorted the audio & video, my internet has dropped...

Dear Charter, It is not my wireless router, it's your piece of shit network. So far in the last 3 weeks my cable has gone out, frozen, distorted the audio & video, my internet has dropped countless times, and now I can't connect via a lovely VPN that I was connected to all day. I've reset, unplugged, patted my head and rubbed my tummy. Seriously, fix your shit! I had to call in and yell at the customer service guy tonight to get a tech to come fix this shit. Are you kidding me??

USA

 – About 1 Month ago.

Charter fucking sucks. 1 whole complete month of them saying I'm in an outage. I work in IT. If I had a service in an outage for paying customers I would fucking lose my job. Troubleshoot the damn...

Charter fucking sucks. 1 whole complete month of them saying I'm in an outage. I work in IT. If I had a service in an outage for paying customers I would fucking lose my job. Troubleshoot the damn issue stop giving blanket platitudes. You fucking suck. I hope you all fucking die in a mattress fire.

Ludington, MI, USA

 – About 1 Month ago.

Have I told everyone today that Charter Sucks! I hate that company. ...

Have I told everyone today that Charter Sucks! I hate that company.

Belgrade, MT, USA

 – About 1 Month ago.

Ditto on the bresnan e-mail "seamless conversion. I should have converted everything to gmail years ago. I see direct tv and an alternative internet service in my near future....

Ditto on the bresnan e-mail "seamless conversion. I should have converted everything to gmail years ago. I see direct tv and an alternative internet service in my near future.

USA

 – About 2 months ago.

I have had it with limited internet, upgrades that cause more problems and a conversion from Bresnan to Charter account nightmares!!! You have to have your account number every time you need...

I have had it with limited internet, upgrades that cause more problems and a conversion from Bresnan to Charter account nightmares!!! You have to have your account number every time you need something done since their system is 'currently off at the moment.' Well Bresnan/Optimum/Charter... After having email with you for over 12 years... I QUIT

USA

 – About 2 months ago.

Anyone former Bresnan customers get mobile.charter.net to work? I've followed countless instructions without success. It appears they did not move over accounts or passwords to their mobile...

Anyone former Bresnan customers get mobile.charter.net to work? I've followed countless instructions without success. It appears they did not move over accounts or passwords to their mobile authentication.

Grand Junction, CO, USA

 – About 2 months ago.

The BULLSHIT they told us!!
You will be able to access your email, send and receive email messages, access messages in your folders, and create new email folders during the transition...

The BULLSHIT they told us!!
You will be able to access your email, send and receive email messages, access messages in your folders, and create new email folders during the transition period.
For more information, please refer to the frequently asked questions listed below:
As a former Bresnan customer, do I have to sign in to Connect.Charter.net and update my password to continue receiving my email?
No, you will only have to update your password if you sign in to Connect.Charter.net. If you update your
password on Connect.Charter.net, you will also need to update your password in any third‐party email you may use.

Grand Junction, CO, USA

 – About 2 months ago.

Grand Junction Colorado
Charter Sucks!! No Outlook email access since Friday, Reps pretend to be clueless,
Charter will not "fess up" that they screwed up big time.
The...

Grand Junction Colorado
Charter Sucks!! No Outlook email access since Friday, Reps pretend to be clueless,
Charter will not "fess up" that they screwed up big time.
The only way to kill this beast is one person at a time, leave Charter to die its slow painful death.

Fond Du Lac, WI, USA

 – About 2 months ago.

Didn't like Charter before but now their new mail format is terrible! Slow, cumbersome and hard to download attachments!...

Didn't like Charter before but now their new mail format is terrible! Slow, cumbersome and hard to download attachments!

Gardendale, AL, USA

 – About 2 months ago.

Take big one charter. I am a employee and they are now forcing us to work only Sunday-Thursday or Tuesday-Saturday. What a joke. Thank you for ruining my life. Cocksuckers. ...

Take big one charter. I am a employee and they are now forcing us to work only Sunday-Thursday or Tuesday-Saturday. What a joke. Thank you for ruining my life. Cocksuckers.

Jackson, WY, USA

 – About 2 months ago.

I'll join the rant. I'm an original Bresnan customer; had a Bresnan email address since the company began. Got an email last Thursday from Charter saying they were switching Bresnan accounts...

I'll join the rant. I'm an original Bresnan customer; had a Bresnan email address since the company began. Got an email last Thursday from Charter saying they were switching Bresnan accounts over to their portal, and that there would be no interruption in service. Friday morning the email stopped working. I talked to their customer service twice that day. The first person said I should go to their website and change my password and that that should sove the email problem. Didn't. Second dude admitted they had fucked everything up and were "trying to figure out how to fix it." That was Friday night. It still doesn't work. Guess we will be migrating our email to another server. I encourage others to bail on this company too. just a bunch of lying losers.

Billings, MT, USA

 – About 2 months ago.

Finally have laptop email (bresnan.net) working after 4 days but does anyone know how to fix bresnan.net email on a Droid? The instructions given do not work. So far, Charter is lousy all the way...

Finally have laptop email (bresnan.net) working after 4 days but does anyone know how to fix bresnan.net email on a Droid? The instructions given do not work. So far, Charter is lousy all the way around; Email not working and terrible communication before the migration, Internet is slow compared to Optimum, Cable...included in what I am paying for HBO and Showtime is the capability to watch on demand from my phone but Charter hasn't turned that feature on yet in Montana and rep. said no clue when it would be available. Only wanted that because On Demand doesn't have programming that HBO says is available On Demand...apparently only where they feel like making certain shows available. Not to mention having to rent the box forever. Definitely time to shop around unless they want to reduce my bill for awhile for all of the terrible service. SO Disgusted to pay over $200 per month for this.

Polson, MT, USA

 – About 2 months ago.

No email for four days? Grand Junction Colorado, Oh well we will put up with it because we are stupid! Holiday plans from family, no response, emergencies. no response.. class action suit? I think so!...

No email for four days? Grand Junction Colorado, Oh well we will put up with it because we are stupid! Holiday plans from family, no response, emergencies. no response.. class action suit? I think so! sue the bastards :)

Polson, MT, USA

 – About 2 months ago.

From the email I received "You will be able to log into your new Charter account using your existing Bresnan user ID and password". Lies! Lies! Lies!! all pop3 and smtp servers are down,, no...

From the email I received "You will be able to log into your new Charter account using your existing Bresnan user ID and password". Lies! Lies! Lies!! all pop3 and smtp servers are down,, no outlook support, website wont let you login and the reps say it should be working, WTF? for this great service we pay top dollar!! no info on outage,, what a cover up,, I am an IT tech ,, this is the worst I have ever seen.. Bye Bye Charter

Billings, MT, USA

 – About 2 months ago.

Charter is the worst! The prices go up. The speed goes down. Because they won't upgrade their own equipment, they are charging us $8 per month per box. You can not buy the box; you must rent...

Charter is the worst! The prices go up. The speed goes down. Because they won't upgrade their own equipment, they are charging us $8 per month per box. You can not buy the box; you must rent the box for eternity. What a scam!

Billings, MT, USA

 – About 2 months ago.

My husband works for Charter, and let me tell you, since the change over to digital, we have had nothing but fucking headaches trying to deal with the customer service people, half of whom seem to...

My husband works for Charter, and let me tell you, since the change over to digital, we have had nothing but fucking headaches trying to deal with the customer service people, half of whom seem to think that we are not eligible for "add on packages" to our cable service, the others who seem to think we are, and those in between. They are all a bunch of freaking morons. I had to argue with them that we have "the whole smash" in programming and yet half the channels we were eligible for were turned off to us as "unauthorized." Also, instead of just automatically switching over their employees accounts from Cablevision to Charter accounts, they sent out a vague email saying the employees would have to do it themselves, which lead to all sorts of confusion and stupidity. So, once we got our account switched over, it took TWO WEEKS to get our service back to almost normal. No one in their customer service department seems to know what is going on. I've talked to four different people and all four of them have had different answers to the same question.

And might I add that the female customer service folk seem to be rude, nasty and bitchy if you ask them a question. Every time I call them, I pray to get a guy, because the guys are generally cooler and more easy going.

Arvada, CO, USA

 – About 2 months ago.

Bresnan was great. Charter email SUCKS! I lost all emails and no real help from Charter except apologies. Will probably just go to Gmail and drop the email address I have used for 10 years. What a...

Bresnan was great. Charter email SUCKS! I lost all emails and no real help from Charter except apologies. Will probably just go to Gmail and drop the email address I have used for 10 years. What a pain in the ass> Why didn't they test things before the rolled out this "seamless" change, it's about as seamless as my ass!

Casper, WY, USA

 – About 2 months ago.

OMG. Thanks charter for screwing up my email account. Been working on it now for 4 days trying to get everything to work. Their browser based email is absolutely pathetic, not to mention slower than...

OMG. Thanks charter for screwing up my email account. Been working on it now for 4 days trying to get everything to work. Their browser based email is absolutely pathetic, not to mention slower than molasses in January.. Got minimal help on the phone (which didn't work) using Thunderbird as my email client.
Not to mention screwing up all the channels.

Grand Junction, CO, USA

 – About 2 months ago.

Bresnan > to Optimim > and now to Charter all within this last 10 years or so... and Charter by far has THE WORST "Customer Service" of any of the previous suppliers (IF YOU CAN EVEN GET A...

Bresnan > to Optimim > and now to Charter all within this last 10 years or so... and Charter by far has THE WORST "Customer Service" of any of the previous suppliers (IF YOU CAN EVEN GET A HOLD OF ANYBODY )... They come into town and tell everyone how they are going to "Give" us soo much more... but then when they flip the switch on, it doesn't work... or you don't get that programming there... or all the extra channels they promised are Asian or Mexican ( I'm in MT )... OR WORST OF ALL... They raise the rates again for lesser service, and now we cant even get on our Bresanan email w/o starting fresh with totally new computer hardware & software upgrades... I would drop these guys in a heart-beat if there was any better competition... Charter knows there isn't any so they continue to feed us all of their BS...

Cody, WY, USA

 – About 2 months ago.

Billings, MT Charter email sucks and is unacceptable. Looking for alternatives. Anyone happy with other providers? OR do they all suck? ATT to Bresnan and Dish and now bundled with Charter. I am ready...

Billings, MT Charter email sucks and is unacceptable. Looking for alternatives. Anyone happy with other providers? OR do they all suck? ATT to Bresnan and Dish and now bundled with Charter. I am ready to say enough.

Billings, MT, USA

 – About 2 months ago.

I took cable out because the bill went through the roof all of a sudden. I now wish there was an alternative to their internet service. The speed is slowing daily...the service is dropped all the time...

I took cable out because the bill went through the roof all of a sudden. I now wish there was an alternative to their internet service. The speed is slowing daily...the service is dropped all the time and loading a page is so slow. Really do not like this company at all. The worst part is they don't listen to the customers. It is always our fault when something goes wrong...not theirs.

Bozeman, MT, USA

 – About 2 months ago.

People that have Bresnan email accounts are screwed! Charter so sucks! Unless, as the guy who posted that they have been hacked (which happened to my Bresnan account a couple months ago which they...

People that have Bresnan email accounts are screwed! Charter so sucks! Unless, as the guy who posted that they have been hacked (which happened to my Bresnan account a couple months ago which they lied that it didn't). Email has been down for over 3 days!! It's still a mess!

USA

 – About 2 months ago.

Just spent an hour on the phone with these idiots. My internet is down and they blamed my computer and told me to call that company. It's not my computer. It's them....

Just spent an hour on the phone with these idiots. My internet is down and they blamed my computer and told me to call that company. It's not my computer. It's them.

Prattville, AL, USA

 – About 2 months ago.

so I think charter went down because of a DNS hack. Not sure. but Charter is not releasing the info to the public which is a strong indicator that there's an ongoing investigation. Not really...

so I think charter went down because of a DNS hack. Not sure. but Charter is not releasing the info to the public which is a strong indicator that there's an ongoing investigation. Not really charters fault about the outage. things break. Buuuuuut it's a major blow to their customers by not releasing that intel. I am an IT Net Ops guy for another major enterprise network. And it looks bad for Charter when they call me for advise. This says they need to look into their training program. Maybe even rethink their troubleshooting strategy and getting a 3 tier tech support instead of a 1 tier.

Montrose, CO, USA

 – About 2 months ago.

Just got moved to the new email type. It loads very slowly and only shows 4 messages at a time. Not happy!...

Just got moved to the new email type. It loads very slowly and only shows 4 messages at a time. Not happy!

Whitefish, MT, USA

 – About 2 months ago.

Charter stopped supporting Bresnan.net accounts? I was told everything would be seemless, Now I have no email service, right before the Holidays ,,, and logging into Charter.net is a joke, I tired...

Charter stopped supporting Bresnan.net accounts? I was told everything would be seemless, Now I have no email service, right before the Holidays ,,, and logging into Charter.net is a joke, I tired calling and I'm not holding for more than 10 minutes to talk with someone.

Polson, MT, USA

 – About 2 months ago.

Charter stopped supporting Bresnan.net accounts? I was told everything would be seemless, Now I have no email service, right before the Holidays ,,, and logging into Charter.net is a joke, the...

Charter stopped supporting Bresnan.net accounts? I was told everything would be seemless, Now I have no email service, right before the Holidays ,,, and logging into Charter.net is a joke, the accounts don't work there either... only one old account from the early 2001s ...They will be getting my equipment back!! Just because we are Charter West,, we get second rate service,, Fire the Charter West management!!!

Portage, MI, USA

 – About 2 months ago.

I can't believe that Charter is screwing up their email AGAIN. It is horrid. I can't even pull it up most of the time. You can't review your contact list addresses for more than 4...

I can't believe that Charter is screwing up their email AGAIN. It is horrid. I can't even pull it up most of the time. You can't review your contact list addresses for more than 4 seconds and they vanish. You can't view any more than a few new emails on the screen at a time. And on top of everything, they have the nerve to just throw you into this new crap and give you no outlet to tell them your opinion on what they've done. It's like you're dealing with the government. We will definitely go over to A T and T after this. I really hate Charter.

Trumbull, CT, USA

 – About 2 months ago.

New charter email format is worse than the old format. Can't open attachments; "An error occurred, Please contact site administrator." Who that? Charter Virtual Support Expert is...

New charter email format is worse than the old format. Can't open attachments; "An error occurred, Please contact site administrator." Who that? Charter Virtual Support Expert is useless

Bozeman, MT, USA

 – About 2 months ago.

Charter really, really sucks! Email has been down for two days now!! I'm canceling their crappy service!!...

Charter really, really sucks! Email has been down for two days now!! I'm canceling their crappy service!!

Ash, NC, USA

 – About 2 months ago.

No I am not in Ash, NC... in California. Site coding is messed up....

No I am not in Ash, NC... in California. Site coding is messed up.

Ash, NC, USA

 – About 2 months ago.

No I am not in Ash, NC... in California. Site coding is messed up....

No I am not in Ash, NC... in California. Site coding is messed up.

Ash, NC, USA

 – About 2 months ago.

Called in about interruptions in service...told to wait a few days and see if it gets better. LOL....

Called in about interruptions in service...told to wait a few days and see if it gets better. LOL.

New Hartford, CT, USA

 – About 2 months ago.

So sick of this SHIT!! It's always something.its the internet running slow or down the tv Freezes or DVD won't record show. NOW I got a smart Tv and my screen blinks. Called ASS HOLES, sent...

So sick of this SHIT!! It's always something.its the internet running slow or down the tv Freezes or DVD won't record show. NOW I got a smart Tv and my screen blinks. Called ASS HOLES, sent douchbag out. GET THIS, my tv is to SMART for there boxes!!!! You fucking kidding me. Spent a lot of money on TV for this shit with charter... Fuck this going DISH....... WTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTF........

Butte, MT, USA

 – About 2 months ago.

Paid the bill and they won't stop calling....

Paid the bill and they won't stop calling.

Pelham, AL, USA

 – About 2 months ago.

Charter sucks because it constantly goes out. They'll never admit a problem, they'll never replace a line, they'll keep boasting about their speeds but then your connection constantly...

Charter sucks because it constantly goes out. They'll never admit a problem, they'll never replace a line, they'll keep boasting about their speeds but then your connection constantly drops, and degrades to the point you've replaced all your own equipment, and in the mean time they send you through the "troubleshooting" steps over and over without solving an issue, they treat you like dirt because they can, because they have a monopoly over the area and they know you have to put up with their sub-par services.

Bozeman, MT, USA

 – About 2 months ago.

Charter sucks! They had a security breach with my email and initially said the security was breached and then when I called back they denied it. After 2 months they are still giving me the run around...

Charter sucks! They had a security breach with my email and initially said the security was breached and then when I called back they denied it. After 2 months they are still giving me the run around and won't return my calls.

Now they changed the email service stupidly don't have the new settings for those who use MacMail.

 – About 2 months ago.

'pay per view' often doesn't even work and I get some stupid message like not now come back later Also, when it is working, you have to scroll through a list of movies available -...

'pay per view' often doesn't even work and I get some stupid message like not now come back later Also, when it is working, you have to scroll through a list of movies available - there's no search option!!! Are you kidding??? And they abbreviate the title most asininely .
Just now trying to call my local office for hours and the prompts keep asking me if i want NEW SERVICE!!!!!!!!!!! NO!!!!!!!!!!!!!!!!!!!!!! I WANT TO TALK TO A PERSON!!!!!!!!!!!!!!!!!!!!!!!!!!!
Often the picture is very pixelated - especially in the middle of a good movie or basketball game - and the only channel affected is the one we're trying to watch.
The only cable option in my area period. Or they'd never get a dime of mine ever again, ffs

Union, MO, USA

 – About 2 months ago.

spikes of 300-500 ping during online gaming. why do i pay 45 dollars for this shit? google fiber save me....

spikes of 300-500 ping during online gaming. why do i pay 45 dollars for this shit? google fiber save me.

Saint Louis, MO, USA

 – About 2 months ago.

Nothing like changing e mail format to piss everyone off.What a pain....

Nothing like changing e mail format to piss everyone off.What a pain.

Saint Louis, MO, USA

 – About 2 months ago.

Latency, latency, latency....

Latency, latency, latency.

Bronx, NY, USA

 – About 2 months ago.

Charter drops my Internet connection anytime I start watching netflix.. should be criminal....

Charter drops my Internet connection anytime I start watching netflix.. should be criminal.

Kingsport, TN, USA

 – About 2 months ago.

Has anyone else had terrible blips and random static since they've moved to all digital? In the last couple of months, suddenly I have not been able to watch 1 show all the way through without a...

Has anyone else had terrible blips and random static since they've moved to all digital? In the last couple of months, suddenly I have not been able to watch 1 show all the way through without a break in the connection. Bleeps and bloops and the screen freezes up then carries on. Freaking frustrating.

Chesterfield, MO, USA

 – About 2 months ago.

I'm getting awesome Charter service. Right now I only have 12% packet loss and can barely load web pages. This crap has been going on for almost six months now and I was fortunate enough to have...

I'm getting awesome Charter service. Right now I only have 12% packet loss and can barely load web pages. This crap has been going on for almost six months now and I was fortunate enough to have almost four weeks of normal working internet before it completely blew to hell. How this company stays in business is beyond be except I guess they have that duopoly and when ATT doesn't service an area people have NO CHOICE. FOOK CHARTER.

Billings, MT, USA

 – About 2 months ago.

In Montana, Charter isn't actually Charter...it's Charter WEST. So, if I Google any information about Charter (billing, service plans, etc.) most of the time I am lead to a website that...

In Montana, Charter isn't actually Charter...it's Charter WEST. So, if I Google any information about Charter (billing, service plans, etc.) most of the time I am lead to a website that doesn't apply to me. But it does give me a little sneak of of how if I didn't live in Montana, the package that have is actually 30% less than I am paying.

Beyond that, there's the added insult of not having HBO GO (or similar apps) offered here, which lessens the value of paying for HBO. And, Charter made a big deal about how they're doubling their internet speeds this year with the new "Spectrum," rollout, but who knows when/if they'll offer that through Charter West.

With no real competition here, they really don't need to care that the whole goddamn state hates them. I would totally switch to FiOS if it was offered here (Sidenote - Verizon also kinda has a monopoly in this State since the only competitor is ATT, with very spotty service).

Give us a break, Charter! Not everyone here is some backwoods hick! Some of us have real internet needs here.

New Milford, CT, USA

 – About 2 months ago.

Worst service ever. Guy installing boxes to my house had to change out 3 different boxes before finding one that worked. These new piece of shit cisco boxes are just refurbished boxes and actually use...

Worst service ever. Guy installing boxes to my house had to change out 3 different boxes before finding one that worked. These new piece of shit cisco boxes are just refurbished boxes and actually use more electricity than most common household items. FUCK YOU CHARTER on my 7th box of the year. Going to dish network or direct tv.

Grand Junction, CO, USA

 – About 2 months ago.

Charter went digital and know we get less channels but the bill went up! Oh sure you can up grade and get the channels but the bill would be even more! Charter dose not know it yet but we are dropping...

Charter went digital and know we get less channels but the bill went up! Oh sure you can up grade and get the channels but the bill would be even more! Charter dose not know it yet but we are dropping them and going with Direct TV.

Denton, TX, USA

 – About 2 months ago.

Horrible latency issues for the last 6 months with no end in sight. Had 6 or 7 Techs out to try to fix it, which was inconvenient and completely unproductive. They play dumb when you ask them about...

Horrible latency issues for the last 6 months with no end in sight. Had 6 or 7 Techs out to try to fix it, which was inconvenient and completely unproductive. They play dumb when you ask them about how oversold their nodes are. The problem is sporadic so they try to make me feel like an idiot when I call. "I'm sorry sir I'm just not seeing the issue that you're having." Right. I'm sure you don't. 10%-20% Packet loss and 1000ms latency makes it difficult to do anything really. Charter is absolutely horrible.

Reno, NV, USA

 – About 2 months ago.

This is the worst service I have ever encountered. The main office has the service and spreads it throughout wifi to the main office...it`s so bad presently it`s like being on a 1984 Macintosh...

This is the worst service I have ever encountered. The main office has the service and spreads it throughout wifi to the main office...it`s so bad presently it`s like being on a 1984 Macintosh Computer. They consistently have problems because they spend millions on adverts instead of Infrastructure. The`re Base of Operations is in Los Angeles. If I had them as a buyer I would sue them for Non-Fulfillment -NO JOKE!

Saint Louis, MO, USA

 – About 2 months ago.

I left AT&T Uverse last year and went to Charter because of server latency issues. AT&T sent me a letter claiming it wasn't their fault. Charter worked very nicely for awhile but for the last six...

I left AT&T Uverse last year and went to Charter because of server latency issues. AT&T sent me a letter claiming it wasn't their fault. Charter worked very nicely for awhile but for the last six or seven months I have a lot of problems with latency from them. I called the 800 tech line two and sometimes three days a week trying to get some resolution, which never happened what I did get in the last two months, was 8 service people came to my house, they replaced the modem two times and completely replaced the cable from pole in the alley into my home twice. I finally got so fed up that I filed a complaint with the BBB and two days later got a call from someone high up in the food chain at Charter. They sent a line tech and a supervisor out and got one more new modem making this the third one and still not fixing the issue. From what I have been able to gleen from various other blogs is that they have too many subscribers using nodes that are incapable of handling the load. They call it "oversold node". A node which is meant to handle say, 200 homes is working on 500 or 600. When I asked about this they act surprised and don't really say one way or the other if this is correct. When I ask if anyone else is having problems they tell me "no there aren't". Unfortunately we have only two choices for "somewhat" economical high speed internet in St. Louis and neither are worth rats feces. Anyone with ongoing issues should file a complaint with the City and the BBB. The more that speak up the better the chance of we getting what we pay for.

Hesperia, CA, USA

 – About 2 months ago.

Fort Worth``` Just had an update that is awful.
old format allowed me to view the guide while watching tv. now huge guide with small screen in corner.
Tried searching to see when Sons of...

Fort Worth``` Just had an update that is awful.
old format allowed me to view the guide while watching tv. now huge guide with small screen in corner.
Tried searching to see when Sons of Anarchy would replay on FX no longer a service, however it did show a tile that would allow Me to pay $7 to see an episode from last season. This is truly the most suck company I hqve ever done business with

Black Mountain, NC, USA

 – About 2 months ago.

Trying to go online to change credit card # on autopay, the signon screen bounces right back to signon screen. It took a phone call to change the card number, which of course with Charter as opposed...

Trying to go online to change credit card # on autopay, the signon screen bounces right back to signon screen. It took a phone call to change the card number, which of course with Charter as opposed to the rest of the world will not take effect for 40 days. WTF?! A change like that should take seconds and not a month and a half. Meaning I not only had to pay by phone this month but I'll need to remember to do it again next month.

Thibodaux, LA, USA

 – About 2 months ago.

My Charter internet only connects when it's in the mood. Which is mostly never....

My Charter internet only connects when it's in the mood. Which is mostly never.

Traverse, MI, USA

 – About 2 months ago.

trying to pay my bill on the new charter website i had to sign into. everytime i click on "my bill" it takes me back to a login screen again.... over and over. Ive paid online for years with...

trying to pay my bill on the new charter website i had to sign into. everytime i click on "my bill" it takes me back to a login screen again.... over and over. Ive paid online for years with no problems and for some reason I can't figure it out today...

Wausau, WI, USA

 – About 2 months ago.

WHAT THE FUCK IS WRONG WITH CHARTER'S INTERNET. OH MY FUCKING GOD. THE CEO BETTER FUCKING FIX THIS SHIT. IM SICK OF BEING ABLE TO CONNECT TO MY FUCKING INTERNET 1/3 OF THE TIME. WORST COMPANY...

WHAT THE FUCK IS WRONG WITH CHARTER'S INTERNET. OH MY FUCKING GOD. THE CEO BETTER FUCKING FIX THIS SHIT. IM SICK OF BEING ABLE TO CONNECT TO MY FUCKING INTERNET 1/3 OF THE TIME. WORST COMPANY EVER. CHARTER ARE FULL OF PEOPLE BLINDED BY GREED THAT CANT PROVIDE THE PROMISING SERVICE THEY PROMISED. HEY CHARTER CEO, GET NEW TECHS THAT KNOW HOW TO FIX SHIT. YOUR FUCKING TECHS SUCK BLACK COCKS. HELL, HIRE ME. I'D BE ABLE TO FIX SHIT BETTER THAN YOUR SO CALLED TECHS. GARBAGE ASS PEOPLE AND GARBAGE ASS COMPANY. FEEL FREE TO SUCK A DOUBLE ENDED DILDO, BITCHES.

USA

 – About 2 months ago.

Charter sucks a huge black dick...

Charter sucks a huge black dick

Sartell, MN, USA

 – About 2 months ago.

Stupid worthless fucking charter website...

Stupid worthless fucking charter website

Sartell, MN, USA

 – About 2 months ago.

Stupid worthless fucking charter website...

Stupid worthless fucking charter website

Cerritos, CA, USA

 – About 2 months ago.

I called Charter just to ask a question, and the next thing I know,I am getting a call about the "change" I made, and then I notice a $2.00 charge on the bill for a "change".

I called Charter just to ask a question, and the next thing I know,I am getting a call about the "change" I made, and then I notice a $2.00 charge on the bill for a "change".

The Internet is slower than the one I had with Uverse.

My mother signed up for Charter, and the guy they sent out could not speak English, it was really pathetic. I had to speak Spanish to him to get him to understand that the Internet was not working, but the telephone was ok, duh! He was so stupid he kept saying, "the phone it work". Finally I had to explain en espanol, that we need either the wireless hookup or use an ethernet cable. I had to literally put the cord in his hand so his lazy behind would plug it in. I didnt want wireless for her, since I had purchased an adaptor already for her computer, but I just said screw it!

Alas, this is the high priced monster called Charter. They will suck you in with no contracts, but the headaches make you realize that they may be the worst cable out there.

And they have a search feature that is a total joke, You really have to go online to do program searches, what??? You can't search by typing in the movie or program you want to see like Dish, or Uverse, what???

Bronx, NY, USA

 – About 2 months ago.

Holy shit I'm not alone I'm trying to play wow arena it just started first match DC now my Internet is just going nuts....

Holy shit I'm not alone I'm trying to play wow arena it just started first match DC now my Internet is just going nuts.

Auburn, AL, USA

 – About 2 months ago.

fuck charter their internet is so shit, also the girl on the left is hot...

fuck charter their internet is so shit, also the girl on the left is hot

Jacksonville, NC, USA

 – About 2 months ago.

Charter internet sucks!!!! It disconnects when I play online. I want to kill you charter! Gosh you guys suck! Read all the comments charter, you guys suck so much ...

Charter internet sucks!!!! It disconnects when I play online. I want to kill you charter! Gosh you guys suck! Read all the comments charter, you guys suck so much

Eau Claire, WI, USA

 – About 2 months ago.

Charter sucks!!! 2 months with internet down! Every time I talk to customer service, I want to pull my hair out. Does anyone know another fast internet option?...

Charter sucks!!! 2 months with internet down! Every time I talk to customer service, I want to pull my hair out. Does anyone know another fast internet option?

New Milford, CT, USA

 – About 2 months ago.

Huge amounts of packet loss ever since they did the digital switchover in Northern, NY. ...

Huge amounts of packet loss ever since they did the digital switchover in Northern, NY.

Slidell, LA, USA

 – About 2 months ago.

Always disconnects during online gaming. Worst internet provider ever....

Always disconnects during online gaming. Worst internet provider ever.

USA

 – About 2 months ago.

They just used ferguson mo. To get out of an appointment we made a week ago for in the middle of the day NO where near ferguson. On top of that they wouldn't come until Wednesday just to hook up...

They just used ferguson mo. To get out of an appointment we made a week ago for in the middle of the day NO where near ferguson. On top of that they wouldn't come until Wednesday just to hook up freaking Internet . Suck my ass charter

Montrose, CO, USA

 – About 2 months ago.

Charter? ACK!
Their phone reps are always so nice and apologetic - too bad they don't know half of what is going on (or maybe NOT going on ) at our home. The technicians never show up but...

Charter? ACK!
Their phone reps are always so nice and apologetic - too bad they don't know half of what is going on (or maybe NOT going on ) at our home. The technicians never show up but fail to call when they can't make it. Right now we have one tv that will not work, NO phone service at all ( which is a problem when my husband is on hospital call no one can call him via the emergency number.)
Friday was the fourth time in a row that no one has showed up to fix what they promised. When I called Charter, the woman I spoke with said my appointment had been cancelled and the earliest they could get to me would be December 5th. REALLY?
Wouldn't you think that if you'b been on their schedule they'd turn over a giant boulder to make you a priority?
Wrong. This is Charter we're talking about..
As soon as we decide on another option (as in anything but Charter) we are cancelling the whole thing. I doubt they'll care.
Good luck if you have Charter. I wouldn't recommend it to my worst enemy.

New Boston, MI, USA

 – About 2 months ago.

Charter is the worst communications company i have dealt with. I can't even pay my bill on line. Every time I click "my bill" it goes to another log-on page. I have to call around once a...

Charter is the worst communications company i have dealt with. I can't even pay my bill on line. Every time I click "my bill" it goes to another log-on page. I have to call around once a moth because I loose "on Demand" on one or more boxes. The survey doesn';t ask you about charter service, only about the poor person that has a crap service to work with.

Rochester, MN, USA

 – About 2 months ago.

Seriously, I really really want charter to go down, It has been 2 weeks since I have had stable internet, all because they decided to go digital. I had 2 techs come out and tell me that the wiring is...

Seriously, I really really want charter to go down, It has been 2 weeks since I have had stable internet, all because they decided to go digital. I had 2 techs come out and tell me that the wiring is old in our building and that is why my modem keeps resetting itself. Then 2 days after the tech comes out, charter acknowledges an outage in the area....which it has been 3 days since they announced the outage. I just want to be able to do my homework for school without getting disconnected from the internet every 5-15 minutes and losing all my work. Next person I see that works at charter I am going to ask them about it and if they give me some bullshit response I am literally going to beat the living shit out of them. I am tired of this fucking monopoly bullshit. Fuck Charter.

Slidell, LA, USA

 – About 2 months ago.

It dropps 15 frames whenever i am watching youtube, and my brother is playing PS$...

It dropps 15 frames whenever i am watching youtube, and my brother is playing PS$

Cookeville, TN, USA

 – About 2 months ago.

Agreed, I've been waiting 4 a week to hear back from IT as to why after 3 yrs. & I can't manage my dvr thru my laptop anymore. The reason I pay $155 a month, since I'm only home 6-8 days a...

Agreed, I've been waiting 4 a week to hear back from IT as to why after 3 yrs. & I can't manage my dvr thru my laptop anymore. The reason I pay $155 a month, since I'm only home 6-8 days a month. Man am I ENOJADO.

Bozeman, MT, USA

 – About 2 months ago.

I'm from Chicago and moved to Bozeman Mt. I have Charter and it is the WORST. What a load of crap. $150 a month for shit service. Cable my ass.. The Charter dishes are off of Babcock street.. I...

I'm from Chicago and moved to Bozeman Mt. I have Charter and it is the WORST. What a load of crap. $150 a month for shit service. Cable my ass.. The Charter dishes are off of Babcock street.. I CAN NOT believe that Charter can't get their act together so we can have HBOGO.. really this is 2014. AND OnDemand.. no ABC or CBS.. REALLY??? These young kids on the service line DO NOT know how to handle a person that works hard to pay for service and then I get sass because these kids still live at home at the age of 30 and their parents pay the bills. UNBELIEVABLE. You think Charter would at least train them to handle customers that are pissed about their shitty service. A tech came to my house for an issue and he made a few calls (took 45 minutes) I was told that I should have access to HBOGO on my laptop... got it worked out then I was able to ..YES .. log on to HBOGO from my laptop in my living room yesterday(I live in Bozeman) and I watched 4 episodes of season 4 Game of Thrones. I then log into HBOGO today and BAM.. can NOT connect.. I call Charter.. the girl in Billings was able to access HBOGO on her end on her laptop but not I. I get transferred and I'm told.. oops it was a fluke.. you might get it off and on because they are upgrading... WHAT A CROCK OF SHIT.. CHARTER>> SIGN THE DAMN CONTRACT WITH HBO AND FLIP THE SWITCH!!!! THIS IS BULL SHIT AND I HATE THIS COMPANY!!!! So disgusted!!!

Saint Louis, MO, USA

 – About 2 months ago.

Just moved to Texas two months ago. Not knowing any better, Charter was the cable company of choice. Since the original install, I've had them out here three different times and they have replaced...

Just moved to Texas two months ago. Not knowing any better, Charter was the cable company of choice. Since the original install, I've had them out here three different times and they have replaced every cable leading to the house. The house is new, so I would hope the wire is good inside. My TV breaks up and pixels BAD and we can't even watch TV anymore. Bye Charter, going with Dish or DirecTV

Cottage Hills, IL, USA

 – About 2 months ago.

LISTEN CLOSELY
CHARTER IS TRYING TO SCREW YOU UNTIL YOU ONLY ACCEPT TV THRU CABLE.
THATS RIGHT- LESS OR NO STREAMING
Switch your cable modem out from the " converged" model...

LISTEN CLOSELY
CHARTER IS TRYING TO SCREW YOU UNTIL YOU ONLY ACCEPT TV THRU CABLE.
THATS RIGHT- LESS OR NO STREAMING
Switch your cable modem out from the " converged" model Cisco to the older ( biut better) Motorola - or other that they do NOT HAVE access to,
Change your DNS to https://www.opendns.com
It's easy, free, and Charter can't touch you

USA

 – About 2 months ago.

Internet has gone out yet again, worst service ever with no alternative available! ...

Internet has gone out yet again, worst service ever with no alternative available!

USA

 – About 2 months ago.

Internet has gone out yet again, worst service ever with no alternative available! ...

Internet has gone out yet again, worst service ever with no alternative available!

Atascadero, CA, USA

 – About 2 months ago.

They constantly throttle my connection. Web pages won't load for days on end. EAT A BAG OF DICKS CHARTER...

They constantly throttle my connection. Web pages won't load for days on end. EAT A BAG OF DICKS CHARTER

Ash, NC, USA

 – About 2 months ago.

Very very slow, I had someone come over to fix and it still slow dumb..
...

Very very slow, I had someone come over to fix and it still slow dumb..

Opelika, AL, USA

 – About 2 months ago.

I'm currently getting fucked by Charter cable. It doesn't appear they like me streaming directv on demand over their network and since net neutrality doesn't exist, they can do whatever...

I'm currently getting fucked by Charter cable. It doesn't appear they like me streaming directv on demand over their network and since net neutrality doesn't exist, they can do whatever they want. Thankfully I have no options so I can actually complain about this first world problem! ‪#‎thanksObama‬ for not fixing it yet.

Auburn, AL, USA

 – About 2 months ago.

Just sitting at home on a casual Saturday night trying to watch some Netflix, oh wait! Chater sucks and it wont load... classic...

Just sitting at home on a casual Saturday night trying to watch some Netflix, oh wait! Chater sucks and it wont load... classic

Birmingham, AL, USA

 – About 2 months ago.

4 DNS outages and 1 week without internet in my 3 months of internet service, and I can't pay my bill because the website is stuck in a login loop [login screen -> charter homepage -> any account...

4 DNS outages and 1 week without internet in my 3 months of internet service, and I can't pay my bill because the website is stuck in a login loop [login screen -> charter homepage -> any account related link -> login screen].

Uverse may have been a fraction of the speed for the same price, but at least it always worked and they didn't make it hard for me to give them my money.

South Lake Tahoe, CA, USA

 – About 2 months ago.

Still no pac 12 network football season is almost over. Fuck these assholes ...

Still no pac 12 network football season is almost over. Fuck these assholes

Pasco, WA, USA

 – About 2 months ago.

Maybe when Comcast takes over for the chapter 11 Charter we'll get real service again. Charter just lies an lies to you about their great service, yeah right....

Maybe when Comcast takes over for the chapter 11 Charter we'll get real service again. Charter just lies an lies to you about their great service, yeah right.

USA

 – About 2 months ago.

Charter is the worst. Internet goes in and out and seems slower than dsl. I cannot stream without constant lagtime. I have a cable strung across my yard that has been there since last march. Rude...

Charter is the worst. Internet goes in and out and seems slower than dsl. I cannot stream without constant lagtime. I have a cable strung across my yard that has been there since last march. Rude service personnel that do not repair problems. I am looking for an alternative.

Madison, WI, USA

 – About 2 months ago.

HOLY SHIT CHARTER! YOU SUCK DICK! FUCK YOU!...

HOLY SHIT CHARTER! YOU SUCK DICK! FUCK YOU!

Wilmington, NC, USA

 – About 2 months ago.

my name is your moma...

my name is your moma

Wilmington, NC, USA

 – About 2 months ago.

charter sucks balls simple as that they have monopolized the area im in so no excape. unless I want satellite then if a pigeon shits within 10 miles that goes out, I want time warner back. were my...

charter sucks balls simple as that they have monopolized the area im in so no excape. unless I want satellite then if a pigeon shits within 10 miles that goes out, I want time warner back. were my cable isn't in scrambled squares my 60mbs worked not fucking 7mbs. when I call and complain im told we cant promise speed so I say but you can charge me for it. seems that this is a nationwide problem in all there markets.

 – About 2 months ago.

Slow. As. Fuck....

Slow. As. Fuck.

Holland, MI, USA

 – About 2 months ago.

Charters web site is currently not working. Can't see my bill, it just loops back to the login page, over and over and over!!!!...

Charters web site is currently not working. Can't see my bill, it just loops back to the login page, over and over and over!!!!

Missoula, MT, USA

 – About 2 months ago.

Sigh. If there was an option to Charter I would be gone. Internet service has a gone done hill....

Sigh. If there was an option to Charter I would be gone. Internet service has a gone done hill.

Billings, MT, USA

 – About 2 months ago.

!!! At this time, Charter's TV On the Go services such as HBO Go, Watch ESPN and NBC Sports Network are NOT available for our customers in Colorado, Montana, Utah and Wyoming. We will notify you...

!!! At this time, Charter's TV On the Go services such as HBO Go, Watch ESPN and NBC Sports Network are NOT available for our customers in Colorado, Montana, Utah and Wyoming. We will notify you when it does become available in these states. We apologize for any inconvenience..!!!

I have been harrasing Charter for over a year about this. Each time I call and inquire about when it will be offered I am told they are working on offering it to these areas. The only alternative I have is Satellite which Is slower and has worse coverage than Charter. I can't wait until there is a U-verse or Fios alternative offered here.

Trion, GA, USA

 – About 2 months ago.

This stupid new website blows so much. I've spent the last 45 mins resetting my password 10 times and talking to customer service in a live chat (who reset my password also). After that, still...

This stupid new website blows so much. I've spent the last 45 mins resetting my password 10 times and talking to customer service in a live chat (who reset my password also). After that, still can't log into email. live chat again, reset password again, and miraculously works. I think the loser I talked to first time didn't do jack. And all this bullshit mail? are you kidding me? You can send me 10 emails a day and 100 letters about buying freaking TV or phone service, but can't make a website that will load in less than 30 seconds? Dear God charter, I want you to die a miserable death of lawsuits and angry mobs outside your stores.

North Platte, NE, USA

 – About 2 months ago.

And yet again the Internet speeds are down to 1 mb/s! Though they fixed this a month ago, but obviously they don't give a shit about their promised speeds which were supposed to go from 30 to 60...

And yet again the Internet speeds are down to 1 mb/s! Though they fixed this a month ago, but obviously they don't give a shit about their promised speeds which were supposed to go from 30 to 60 mb/s! FUCK THIS COMPANY! If there was an alternate provider with decent speeds you bet I would jump ship immediately, we've already taken out the cable for direct tv, now time for the internet!

O Fallon, MO, USA

 – About 2 months ago.

Charter is great! ... When it actually works. Which, if you can't tell by the other comments here, is not very often. Between the frequent blackouts and massive ping-spikes, it's incredible...

Charter is great! ... When it actually works. Which, if you can't tell by the other comments here, is not very often. Between the frequent blackouts and massive ping-spikes, it's incredible they've managed to keep so many customers for so long. Perhaps it's their helpful customer service reps... Or something like that.

Pasadena, CA, USA

 – About 3 months ago.

Cable has gone out multiple times this week alone. I love watching a blank TV... How is this company even in business???

I'm switching to Direct TV.

So Long...

Cable has gone out multiple times this week alone. I love watching a blank TV... How is this company even in business???

I'm switching to Direct TV.

So Long Assholes!!!!!!!!!!!!!!!!!!!!!
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