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Charter® Communications 1 out of 10 based on 2877 ratings.

Pasadena, CA, USA

 – About 2 hours ago.

These mother fuckers told me a tech would be here 8-1000 am today so I waited and just after 1000 I called and was told tech said no one was home. I was so pissed and so they said a new tech would be...

These mother fuckers told me a tech would be here 8-1000 am today so I waited and just after 1000 I called and was told tech said no one was home. I was so pissed and so they said a new tech would be here 1-300pm then at 2:30 I called and was told a tech would be here 3-500 pm I hate Charter and will now get rid of them. I will see what legal action can be taken and will do so if possible.

Montgomery, AL, USA

 – About 11 hours ago.

Just learned that after a month without new OnDemand programs it's now a problem with Motorola cable boxes not updating. The suggestion that I was given while Waiting for this to be worked out...

Just learned that after a month without new OnDemand programs it's now a problem with Motorola cable boxes not updating. The suggestion that I was given while Waiting for this to be worked out was to subscribe to HULU! If that wasn't ridiculously funny to me, I'd be upset.

USA

 – About 1 Day ago.

Charter won't forward my emails even one day after I cancel my account.
I am willing to pay, but Charter says NOT NO BUT H$LL NO !!!!!!...

Charter won't forward my emails even one day after I cancel my account.
I am willing to pay, but Charter says NOT NO BUT H$LL NO !!!!!!

Pinckney, MI, USA

 – About 2 days ago.

Prices rise constantly, while the use experience gets worse. Content is worse. Unnavigable, ancient, slow, sloppy channel menu. Contact 4 reps and you'll get 4 different answers. What's...

Prices rise constantly, while the use experience gets worse. Content is worse. Unnavigable, ancient, slow, sloppy channel menu. Contact 4 reps and you'll get 4 different answers. What's wrong with you, Charter?

Charter's entire business philosophy is to market you to death, and grab as much of your money as possible, and then raise rates on you constantly, all while delivering an awful product and user experience. Morons.

If you buy just internet, they despise you for it. I pay $60 a month for internet, and receive never-ending "promotions" which are all designed to hook you into a really high monthly rate after the promo.

I would never use their email. Never do that, people. Because you will eventually lose that charter address. Get Gmail, or a .me account through Apple.

Pinckney, MI, USA

 – About 2 days ago.

The channel menu is horrendous. You have to scroll through all these channels which say "you are currently not subscribed to this channel." When scrolling through favorites, it constantly...

The channel menu is horrendous. You have to scroll through all these channels which say "you are currently not subscribed to this channel." When scrolling through favorites, it constantly stops you and tells you to upgrade. It's impossible to use, ultra slow, ugly, pieced together. Charter refuses to make the menu nice to use. It's because they aren't capable.

I'm not subscribing to your double play, and your triple play, you morons. The only thing keeping you from going out of business is your internet service.

In my whole life Charter is the worst company I have ever seen, in every possible way. They have no plan, no structure, nothing. Their commercials are the worst hodge-podge garbage crap I've ever seen.

Never subscribing to cable, ever again.

Saint Cloud, MN, USA

 – About 4 days ago.

Charter E-Mail sucks. I can NEVER send an E-Mail with an attachment. It NEVER works. I follow Charter's instructions for sending an E-Mail with an attachment and it just will not send. All I get...

Charter E-Mail sucks. I can NEVER send an E-Mail with an attachment. It NEVER works. I follow Charter's instructions for sending an E-Mail with an attachment and it just will not send. All I get is the "Sending Message" spinning clock, then it completely quits.

Saint Louis, MO, USA

 – About 4 days ago.

I have, against my will, been a Charter "customer" ever since Dimension Cable Services was somehow... replaced... in my community back in the early 90's, and now it is the only CATV...

I have, against my will, been a Charter "customer" ever since Dimension Cable Services was somehow... replaced... in my community back in the early 90's, and now it is the only CATV company that we can have. I have heard really bad things about other companies (Time Warner, Comcast, etc.) so I may make the decision to just dump CATV altogether and finally get a DISH. However... I hear bad things about THOSE companies too. Geez... ever since television went full DIGITAL, it would appear that EVERYTHING SUCKS NOW!

I don't watch a lot of tv anymore, especially the movie channels (which I dropped a few year ago, thanks in part to NetFlix) but watching simple network tv, and maybe a handful of cable channels shouldn't be a hassle... or so I thought... because no sooner did I "trim the fat" off of my cable bill by getting rid of everything PREMIUM, and having only the bare-bones channels, including my phone and Internet (package deal), I am still paying almost $200 a month!!!
Not only this, but the channels that I USED to get with BASIC cable are now a part of a tier that is NO LONGER a part of the BASIC cable package... like the Military channel, SyFy, and other HD-ready channels. It was as if Charter is... getting back at me... for trimming my bill. So... subpar BASIC cable + DVR, phone and Internet... and might I add, I am using my OWN modem... is STILL costing me close to 200 bucks a month?? Really??!? I think that my choice is clear.

Cheyenne, WY, USA

 – About 4 days ago.

No HBO go in Wyoming . Why, why why???...

No HBO go in Wyoming . Why, why why???

USA

 – About 5 days ago.

Spoke with Charter about updating our router to get faster internet speed. Charter says that if we change our package we "will get every channel charter offers" and pay less money. ...

Spoke with Charter about updating our router to get faster internet speed. Charter says that if we change our package we "will get every channel charter offers" and pay less money. Afterwards, our hbo and showtime apps don't work any longer and charter says that we were lucky they worked in the first place. Plus, we still don't get all the channels and when we called about it, we were told that we still don't have the right subscription to get all the channels.

Hamilton, MT, USA

 – About 5 days ago.

Nothing works.....nothing. Cable is always out, Internet is slow and their email system usually won't even open. I hate it, as soon as I can switch to dish I will...

Nothing works.....nothing. Cable is always out, Internet is slow and their email system usually won't even open. I hate it, as soon as I can switch to dish I will

Hamilton, MT, USA

 – About 5 days ago.

Nothing works.....nothing. Cable is always out, Internet is slow and their email system usually won't even open. I hate it, as soon as I can switch to dish I will...

Nothing works.....nothing. Cable is always out, Internet is slow and their email system usually won't even open. I hate it, as soon as I can switch to dish I will

Ocilla, GA, USA

 – About 6 days ago.

After finally getting on demand. ... the shows never update.. the season has already ended two weeks ago and they only have up to episode 7 up. There are TWELVE episodes. This is on ALL the premium...

After finally getting on demand. ... the shows never update.. the season has already ended two weeks ago and they only have up to episode 7 up. There are TWELVE episodes. This is on ALL the premium channels. Fuck charter.

Cheboygan, MI, USA

 – About 1 Week ago.

i agree as my favorite HallMark channels are getting worst more so on weekend. ...

i agree as my favorite HallMark channels are getting worst more so on weekend.

Cheboygan, MI, USA

 – About 1 Week ago.

i agree as my favorite HallMark channels are getting worst more so on weekend. ...

i agree as my favorite HallMark channels are getting worst more so on weekend.

Cheboygan, MI, USA

 – About 1 Week ago.

i agree as my favorite HallMark channels are getting worst more so on weekend. ...

i agree as my favorite HallMark channels are getting worst more so on weekend.

Rancho Cucamonga, CA, USA

 – About 1 Week ago.

Just moved in and had decent-to-bad internet connection before. Switched to Charter and it's a piece of fucking shit... Even worse than my old internet. I have never been disconnected SO MANY...

Just moved in and had decent-to-bad internet connection before. Switched to Charter and it's a piece of fucking shit... Even worse than my old internet. I have never been disconnected SO MANY TIMES in my life before. It's good for 1 minute and then-boom-nothing loads. I would rather have no internet connection at all then this fucking shitty garbage.

Georgetown, GA, USA

 – About 1 Week ago.

Charter should be shut down!...

Charter should be shut down!

Georgetown, GA, USA

 – About 1 Week ago.

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I...

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I hate that I ever got it. The people have done a great job of providing better customer assistance, but it can't change that it is a terrible product. The online instructions are pathetic.

Georgetown, GA, USA

 – About 1 Week ago.

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I...

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I hate that I ever got it. The people have done a great job of providing better customer assistance, but it can't change that it is a terrible product. The online instructions are pathetic.

Georgetown, GA, USA

 – About 1 Week ago.

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I...

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I hate that I ever got it. The people have done a great job of providing better customer assistance, but it can't change that it is a terrible product. The online instructions are pathetic.

Montgomery, AL, USA

 – About 1 Week ago.

They haven't updated their on demand in over a month. They say they download it as soon as the networks make it available.mmi suppose that every network on the planet Earth has decided not to...

They haven't updated their on demand in over a month. They say they download it as soon as the networks make it available.mmi suppose that every network on the planet Earth has decided not to upload their content in a month. Keep up the good work...

Douglas, MA, USA

 – About 1 Week ago.

Cannot use HBO GO on my Amazon FireTV on only 2 cable providers, Charter and Comcast. WTF...

Cannot use HBO GO on my Amazon FireTV on only 2 cable providers, Charter and Comcast. WTF

Greer, SC, USA

 – About 1 Week ago.

Charter is the biggest piece of shit company in the fucking world, i can't even watch youtube videos without it buffering for 3 hours you bitch ass twats i hope you rot in your on feces and your...

Charter is the biggest piece of shit company in the fucking world, i can't even watch youtube videos without it buffering for 3 hours you bitch ass twats i hope you rot in your on feces and your company collapses to the fucking ground and burns into ashes that i will with sweep up throw in a god damn smoothie and eat

Greer, SC, USA

 – About 1 Week ago.

Charter is the biggest piece of shit company in the fucking world, i can't even watch youtube videos without it buffering for 3 hours you bitch ass twats i hope you rot in your on feces and your...

Charter is the biggest piece of shit company in the fucking world, i can't even watch youtube videos without it buffering for 3 hours you bitch ass twats i hope you rot in your on feces and your company collapses to the fucking ground and burns into ashes that i will with sweep up throw in a god damn smoothie and eat

Belleville, IL, USA

 – About 1 Week ago.

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!...

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!

Belleville, IL, USA

 – About 1 Week ago.

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!...

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!

Belleville, IL, USA

 – About 1 Week ago.

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!...

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!

Belleville, IL, USA

 – About 1 Week ago.

fast internet wont fix a slow computer...

fast internet wont fix a slow computer

Kingsport, TN, USA

 – About 1 Week ago.

Since the digital upgrade or whatever, any watching tv on the HD channels is enough to make me want to punch a turtle. It almost constantly spazzes out. Either the picture zaps around and goes snowy...

Since the digital upgrade or whatever, any watching tv on the HD channels is enough to make me want to punch a turtle. It almost constantly spazzes out. Either the picture zaps around and goes snowy or the audio freaks out and it sounds like I'm getting messages from the mothership. Tonight I recorded a show on my DVR and tried to run it back...the audio went in and out the entire time! It was unwatchable! SO annoying!

Victorville, CA, USA

 – About 1 Week ago.

they never give you credit for anything, they just charge you more for nothing!!
The internet is sooo slow and if on facebook it closes everything else. they gave me a "promo" they said...

they never give you credit for anything, they just charge you more for nothing!!
The internet is sooo slow and if on facebook it closes everything else. they gave me a "promo" they said but it costs more than just the regular price for all 3 services and then they just raised my prices. The taxes are over 20% of just the cable fees alone, my rep said that the taxes should always be the same asa well as the charges..NOT!! THEY SEND OUT TECHS THAT ARE CONTRACTERS AND DON'T KNOW SH... ALWAYS ASK FOR A CHARTER TECH THAT IS EMPLOYEED BY CHARTER, THAT HELPS INSTEAD OF THE GOON THERE FOR 7HTRS JUSTTO INSTALL THE CABLE NOT EVEN THE INTERNET OR PHONE!!! DUMBASS'S.

Midland, MI, USA

 – About 1 Week ago.

I had repeat failures of my modem. I was told my personal devise was showing sins of dying. I asked a few times if there was an outage or work being done. I was told no, not in my location. I told...

I had repeat failures of my modem. I was told my personal devise was showing sins of dying. I asked a few times if there was an outage or work being done. I was told no, not in my location. I told them that they had some fraudulent people in trucks with thier brand doing something down my road and that I would call the police to get rid of the fake workers and I was hung up on. Needless to say, modem symptoms cleared after a month. My devices were just malfunctioning due to thier deeds. They need techs that can answer questions and not read a script. I major in Networking. I'm tired of being the one to guide them on how to fix something from the symptoms I notice.

Cerritos, CA, USA

 – About 1 Week ago.

" there's an outage in your area"
oh great, that's the answer I wanted to hear??!?!??!??!?!!

I was told that they will make some payment adjustment for the time...

" there's an outage in your area"
oh great, that's the answer I wanted to hear??!?!??!??!?!!

I was told that they will make some payment adjustment for the time period I was affected by the outage. I will see if it's true when I receive my next bill. Why do we make on time payments for such poor quality of service??!!!

Grand Junction, CO, USA

 – About 1 Week ago.

WELL WELL WELL!!! CHARTER YOU FUCKING DICK HOLES! I MEASURED 20 POSPS (PIECES OF SHIT PER SECOND IN MY TERMS) ON THEIR OWN FUCKING WEBSITE!!! I NOMINATE CHARTER AS THE WORST INTERNET/SHIT PROVIDER...

WELL WELL WELL!!! CHARTER YOU FUCKING DICK HOLES! I MEASURED 20 POSPS (PIECES OF SHIT PER SECOND IN MY TERMS) ON THEIR OWN FUCKING WEBSITE!!! I NOMINATE CHARTER AS THE WORST INTERNET/SHIT PROVIDER EVER. SWITCHING TO CENTURYLINK IMMEDIATELY! ALSO, COMMERCIAL LADY GO FUCK YOURSELF IN THE PUSSY!!!

Boone, NC, USA

 – About 1 Week ago.

My Charter internet service in Fairview, NC is so slow. I pay for the fasted internet service and most of the time it is slower then DSL. ...

My Charter internet service in Fairview, NC is so slow. I pay for the fasted internet service and most of the time it is slower then DSL.

USA

 – About 1 Week ago.

Charter just bought Bright House in the Tampa Bay area. Fuck them assholes. They haven't made the switch yet, but fuck them. I just thought I can jump on the band wagon....

Charter just bought Bright House in the Tampa Bay area. Fuck them assholes. They haven't made the switch yet, but fuck them. I just thought I can jump on the band wagon.

Ashland, OR, USA

 – About 2 weeks ago.

Most annoying commercials on television. I kicked them to the curb several years ago for the worst customer and TV service ever.
PLEASE STOP SHOWING THOSE COMMERCIALS!!!!!...

Most annoying commercials on television. I kicked them to the curb several years ago for the worst customer and TV service ever.
PLEASE STOP SHOWING THOSE COMMERCIALS!!!!!

USA

 – About 2 weeks ago.

Charter and Comcast are one and the same because they are
abso-fucking-lutely terrible at providing a reliable internet connection. GET YOUR COCKS OUT OF YOUR ASSES AND SEND OUT A TECH WHO...

Charter and Comcast are one and the same because they are
abso-fucking-lutely terrible at providing a reliable internet connection. GET YOUR COCKS OUT OF YOUR ASSES AND SEND OUT A TECH WHO KNOWS WHAT THE FUCK THEYRE DOING!

Wisconsin Rapids, WI, USA

 – About 2 weeks ago.

My Charter Internet tends to die every night right around midnight when I'm in Skype calls to friends and family serving overseas. Charter insists that there is no problem, or that "they...

My Charter Internet tends to die every night right around midnight when I'm in Skype calls to friends and family serving overseas. Charter insists that there is no problem, or that "they can't find a problem". To their credit, the techs both on the phone and in person are usually pretty friendly, but that's about where the good news ends.

Lucky for me I live in an area with more than one cable provider, so the Charter offices here still have to play nice unlike some of the other ISP's out there with their monopolies.

Nebo, NC, USA

 – About 2 weeks ago.

Greenville customer service is worthless. Churn churn churn!!...

Greenville customer service is worthless. Churn churn churn!!

Nebo, NC, USA

 – About 2 weeks ago.

Greenville customer service is worthless. Churn churn churn!!...

Greenville customer service is worthless. Churn churn churn!!

Nebo, NC, USA

 – About 2 weeks ago.

Greenville customer service is worthless. Churn churn churn!!...

Greenville customer service is worthless. Churn churn churn!!

Kissimmee, FL, USA

 – About 3 weeks ago.

I MUST ADMIT THIS IS AN INTERESTING SITE. SO MANY PEOPLE COMPLAINING AND NO ONE TELLING ANY ONE OF HOW TO FIX IT.
WELL I GOT NEWS FOR YOU BUT IF YOU WANT THE ANSWER I AM INTO GAMING. VISIT...

I MUST ADMIT THIS IS AN INTERESTING SITE. SO MANY PEOPLE COMPLAINING AND NO ONE TELLING ANY ONE OF HOW TO FIX IT.
WELL I GOT NEWS FOR YOU BUT IF YOU WANT THE ANSWER I AM INTO GAMING. VISIT MILLENNIUMCHESS WRITE TO BOB AND HE WILL TELL YOU FOR FREE WHAT YOU CAN DO. I HEAR THAT CHRATER IS BUYING BRIGHT HOUSE HERE IN FLORIDA. OH BOY WE ARE IN FOR SOME ISSUES AND I WILL USE MY LOADED GUNS( FIGURE OF SPEACH) TO ATTACK VIA THE HELP OF OUR GOVERNMENT. FIRST THING YOU MUST DO IS KEEP TRACK OF ALL YOUR COMMUNICATIONS GET NAMES COMPANY ID NUMBERS FROM THOSE YOU SPEAK WITH. LOOKING FORWARD TO HEARING FROM YOU SOON. YOU WILL BE AMAZES THE HELP I AM GIVING AWAY FREE!

Oshkosh, WI, USA

 – About 3 weeks ago.

Charter, If you play the stupid, idiotic commercial with the people dancing around the office one more time I am going to blow my fucking head off and instruct my loved ones to ship my dead body to...

Charter, If you play the stupid, idiotic commercial with the people dancing around the office one more time I am going to blow my fucking head off and instruct my loved ones to ship my dead body to you to replace whomever created it. I, dead, will be able to do a better job, I'm sure of it. ps. The pirate commercial....How the fuck do they get the cable to the ship? Is the person in charge at your company retarded? You know, there are sheltered workshops for people like that.

Saint Louis, MO, USA

 – About 3 weeks ago.

Charter failed to honor 12-month promo after upgrading and then going back.
No mention of losing the promo when upgrading. Upgrading is as easy as clicking your remote, but downgrading requires...

Charter failed to honor 12-month promo after upgrading and then going back.
No mention of losing the promo when upgrading. Upgrading is as easy as clicking your remote, but downgrading requires calling in. Shame on you, Charter. I'll be looking for alternative services for internet.

Waunakee, WI, USA

 – About 3 weeks ago.

Bullshit! I bet this site is run by Charter just to gather info. FUCK CHARTER!!!!
I will NOT abide by your new TOS. I am a Tech too...want to play games? Lets go, your techs are no match for me,...

Bullshit! I bet this site is run by Charter just to gather info. FUCK CHARTER!!!!
I will NOT abide by your new TOS. I am a Tech too...want to play games? Lets go, your techs are no match for me, believe me! Just to solve the issue about this site and make sure...i will get the info. If not than i apologize to the owners of this site. Fuck you John, Heather and Steve...ooops!!!

Auburn, MA, USA

 – About 3 weeks ago.

seriously charter EAT A DICK.. your service isn't worth what i pay every month..too bad there isn't another option. seriously though EAT THE BIGGEST DICK you can find because what the fuck...

seriously charter EAT A DICK.. your service isn't worth what i pay every month..too bad there isn't another option. seriously though EAT THE BIGGEST DICK you can find because what the fuck i'm trying to watch a tv show and wow shocker i can't watch the last 10 minutes because your shitty service keeps cutting out..fuck you and CHOKE on that FAT DICK YOU EAT..FUCK YOU..

Auburn, MA, USA

 – About 3 weeks ago.

while watching a show the audio and or video freezes so i get one or the other..half the time the audio cuts out so i have to perfect the art of lip reading.. then the other half of the time the video...

while watching a show the audio and or video freezes so i get one or the other..half the time the audio cuts out so i have to perfect the art of lip reading.. then the other half of the time the video freezes so all i get is sound and then i have to sit there and wonder what the hell just happened. or the cable box just freezes and i have to unplug it and sit there and wait for it to re-initialize..

Suwanee, GA, USA

 – About 3 weeks ago.

CHARTER, I fucking hate you and all the fucking people who answer the fucking phone and the entire fucking charter business model and customer relations team. You should fucking die and not be eve...

CHARTER, I fucking hate you and all the fucking people who answer the fucking phone and the entire fucking charter business model and customer relations team. You should fucking die and not be eve allowed to live again.

Suwanee, GA, USA

 – About 3 weeks ago.

CHARTER, I fucking hate you and all the fucking people who answer the fucking phone and the entire fucking charter business model and customer relations team. You should fucking die and not be eve...

CHARTER, I fucking hate you and all the fucking people who answer the fucking phone and the entire fucking charter business model and customer relations team. You should fucking die and not be eve allowed to live again.

Victorville, CA, USA

 – About 3 weeks ago.

FUCK YOU CHARTER!!!!!!!!!!!!!!...

FUCK YOU CHARTER!!!!!!!!!!!!!!

Victorville, CA, USA

 – About 3 weeks ago.

FUCK YOU CHARTER!!!!!!!!!!!!!!...

FUCK YOU CHARTER!!!!!!!!!!!!!!

Plattsburgh, NY, USA

 – About 3 weeks ago.

Charter email is a major pain in the ass. I can't delete any emails! I can't send any emails. I own a small business and this is my main account for everything. I have to forward my emails...

Charter email is a major pain in the ass. I can't delete any emails! I can't send any emails. I own a small business and this is my main account for everything. I have to forward my emails to a yahoo account in order to respond. Can someone tell me if I am doing something wrong?

Medford, OR, USA

 – About 3 weeks ago.

Charter in Phoenix, Oregon SUCKS SO BAD. Every time the heat gets above 65f we get a lost signal until after 8 and 9 pm. They come out and tell us there is no problem. HOLY CRAP ARE THESE PEOPLE FOR...

Charter in Phoenix, Oregon SUCKS SO BAD. Every time the heat gets above 65f we get a lost signal until after 8 and 9 pm. They come out and tell us there is no problem. HOLY CRAP ARE THESE PEOPLE FOR REAL?

Trumbull, CT, USA

 – About 3 weeks ago.

Charter email service is just miserable to deal with. The presentation is a mess, navigating is a pain; attachments don't open, but if I forward them to my gmail it's not a problem....

Charter email service is just miserable to deal with. The presentation is a mess, navigating is a pain; attachments don't open, but if I forward them to my gmail it's not a problem.

Cheyenne, WY, USA

 – About 4 weeks ago.

Stupid Charter signal terrible in Cheyenne...

Stupid Charter signal terrible in Cheyenne

Lenoir, NC, USA

 – About 4 weeks ago.

The reason Charter Communications does not care about current customers is due to the Comcast/TWC merger. When this happens Charter and Comcast are going to sell/trade their customers, so why fix what...

The reason Charter Communications does not care about current customers is due to the Comcast/TWC merger. When this happens Charter and Comcast are going to sell/trade their customers, so why fix what will belong to another company shortly.

One example of Comcast's plans: A new Carolinas Region will be led by Tim Collins and will be headquartered in Charlotte. It will combine Comcast, TWC and Charter systems in North and South Carolina, including Charleston, Columbia, Charlotte, Raleigh-Durham, Greenville and Greensboro. Comcast’s Western Virginia and Savannah, Georgia systems will also become part of this Region.

Read this article for more details of swapping and selling customers.

http://www.multichannel.com/news/cable-operators/comcast-reorganize-regional-structure/386917

Greer, SC, USA

 – About 4 weeks ago.

For 4 months Charter has been unable to deliver reliable Internet. I pay for the 100Mb plan and suffer a 40% or better packet loss rate which renders the Internet unusable. When you call to complain...

For 4 months Charter has been unable to deliver reliable Internet. I pay for the 100Mb plan and suffer a 40% or better packet loss rate which renders the Internet unusable. When you call to complain they nicely send someone out who after fiddling around replacing modems or charging me $50 to rewire my home leaves. My problem continues unchanged. Watching Netflix or Hulu is impossible. This problem extends to my entire neighborhood but due to the way Charter deals with issues they are unable to see the pattern. Their call system only understands 'tree', what they are incapable of is seeing the 'forest'. I called yesterday asked the person could they look at my neighborhood to see the pattern of complaints. Their system is not capable of that. I asked could she look at how many times I have called recently and the actions taken so far, she was unable to do even that. Here is the irony, my next door neighbor scheduled a tech to come out and once again fail to resolve the problem on Monday, I too on Saturday schedules a tech for Monday. Even with two service calls about internet literally next door to each other, Charter is clueless to the idea the problem might not be in my home nor my neighbor's but in something common to the neighborhood.
Utterly incompetent. I work in IT in an industry where we are not a protected monopoly and I would have been fired months ago if I continued to fail to resolve issues like this on my company network and yet Charter promotes people like this.

Prattville, AL, USA

 – About 4 weeks ago.

The New Charter e-mail is the worst I have ever seen...I have to go to G-mail
to get my Charter e-mail.....Everytime I turn on the TV they are telling me how great they are !!!!!!Bullshit..If...

The New Charter e-mail is the worst I have ever seen...I have to go to G-mail
to get my Charter e-mail.....Everytime I turn on the TV they are telling me how great they are !!!!!!Bullshit..If the damn thing isn't broke don't fuck with it !!!!!!!!!!!

Auburn, AL, USA

 – About 1 Month ago.

Fucking charter email. Not only has it been the biggest hassle for me to simply sign in out of any email I've ever had, but now it won't fucking load on my computer at all. It never worked on...

Fucking charter email. Not only has it been the biggest hassle for me to simply sign in out of any email I've ever had, but now it won't fucking load on my computer at all. It never worked on my phone or other devices because its "not supported" or some shit. Now when I sign in it just constantly says "please wait" while nothing fucking happens. It's always been the slowest, shittiest, buggiest piece of shit I've ever had the displeasure of having. Only reason I'm even here to bitch is cause I need to verify my PSN account and the goddamn thing is set to my email. Fuck you charter, and fuck you charter email. Seriously. FUCK!!!

 – About 1 Month ago.

For the second time in as many weeks, no phone support available because "all our agents are busy" Last time this went on for TWO DAYS! And now, I can't even log in or change my password...

For the second time in as many weeks, no phone support available because "all our agents are busy" Last time this went on for TWO DAYS! And now, I can't even log in or change my password because the system doesn't recognize my email, last name or zip code. What in God's name is going on there? Charter, if you're listening, you've got some major problems. Have all the CSRs quit in disgust?

Shelbyville, TN, USA

 – About 1 Month ago.

error code 462 while trying to watch reruns of simpsons. according to the website no such code exist. oh yea. by the way. the virtual assistant does not like foul language. to bad. fuck you....

error code 462 while trying to watch reruns of simpsons. according to the website no such code exist. oh yea. by the way. the virtual assistant does not like foul language. to bad. fuck you. brainless idiots.

TX, USA

 – About 1 Month ago.

So gaming with charter is the most horrible experience ive had so far with an internet provider especially MMORPGs i keep getting kicked off every 3-5 min i did speed test other than ookla saying im...

So gaming with charter is the most horrible experience ive had so far with an internet provider especially MMORPGs i keep getting kicked off every 3-5 min i did speed test other than ookla saying im getting 20 download out of the 60 im paying for when i call them they say its cause im not connected to the modem. I've tried it no help still. useless company.

TX, USA

 – About 1 Month ago.

So gaming with charter is the most horrible experience ive had so far with an internet provider especially MMORPGs i keep getting kicked off every 3-5 min i did speed test other than ookla saying im...

So gaming with charter is the most horrible experience ive had so far with an internet provider especially MMORPGs i keep getting kicked off every 3-5 min i did speed test other than ookla saying im getting 20 download out of the 60 im paying for when i call them they say its cause im not connected to the modem. I've tried it no help still. useless company.

Fletcher, NC, USA

 – About 1 Month ago.

There are no other Internet provider choices in Suffolk Virginia than Charter. I think the City Council is on the Charter payroll.

Anyone who uses Charter knows why it sucks, no need to...

There are no other Internet provider choices in Suffolk Virginia than Charter. I think the City Council is on the Charter payroll.

Anyone who uses Charter knows why it sucks, no need to expound on my current woes, just know

Charter Sucks

Suffolk, VA, USA

 – About 1 Month ago.

New Coke was a better idea than new charter. Great difficulty sending attachments. It has reported that my email did not go out and then sometimes I will get a response from the person to whom I had...

New Coke was a better idea than new charter. Great difficulty sending attachments. It has reported that my email did not go out and then sometimes I will get a response from the person to whom I had sent the email. I then check the sent email and it does not show the emails I have sent.
Many times it fails to delete and move. When I click to open an email, usually it will open another email.
When I compose an email, Charter suggests that Charter is sending the email, not me. I have to change it every time. No more dragging emails to files nor contact people to the address line in an outgoing email.
New charter homepage carries no news, no music radio, no place for Facebook, no way to review sports matter.
The main thing the new charter page does is to extol the fact that now you can pay your bill more easily. WOW.
It appears to me that the email page was designed by a person who has never sent or read an email.
All drafts in the list of drafts are dated the same day. Incredibly stupid.
No longer an option to see the source of the email or the path of the email. Maybe I am wrong about this, but I have yet to find it.
Charter.net is a defective product. I have used them for years but I think those days are coming to an end. I don't know how I can save all of my old emails, but I am looking into.
Drafts show who made the draft (ME!!!) but not to whom the email is addressed. Again absolute stupidity.
I want to shoot the person who instructed the agents to use the term "migrate." What pompous word for the disaster of moving from an old webpage to a new webpage.
Thank you for putting up this website.


Thanks for putting this website up.

Grand Island, NE, USA

 – About 1 Month ago.

We are getting charged for Movies On Demand that we are not ordering. It has happened twice and Charter keeps telling us it is being order from our remote in our house even though we are NOT ordering...

We are getting charged for Movies On Demand that we are not ordering. It has happened twice and Charter keeps telling us it is being order from our remote in our house even though we are NOT ordering these movies (we have ordered movies via On Demand, but not these). Is this happening to anyone else?

Turlock, CA, USA

 – About 1 Month ago.

Charter is refusing to port my business phone lines to T Mobile.... "the address is incorrect" T Mobile gave them the Address that's on my bill BUT that address isn't "right"...

Charter is refusing to port my business phone lines to T Mobile.... "the address is incorrect" T Mobile gave them the Address that's on my bill BUT that address isn't "right" The name HAS to be all "upper case" AND there HAS to be a "CBN" in the address.... which is not in our postal address... CBN stands for Charter Business Network now why would I or T Mobile know to but that in the Port request? THEN there has to be a comma after my city "which also has to be in upper case".... it has to be STE not Suite and so on....

The charter business phones never had a call log.... tech support was nonexistent.... the first time I tried to port the charter "business phones" to T Mobile.... I was never able to get a call through to them about WHY they refused to release our phone numbers.... on this port attempt I DID HAVE someone from Charter take the call!

Then there was the install of the "business" phone ah service but I'll let someone else add their message on what a mess that was....

Asheville, NC, USA

 – About 1 Month ago.

For months,Charter has been intermittently blocking Google pages and searches. Yahoo works fine. Most siteswork fine. I've changed DNS. Settings to google public DNS and to Open DNS... No...

For months,Charter has been intermittently blocking Google pages and searches. Yahoo works fine. Most siteswork fine. I've changed DNS. Settings to google public DNS and to Open DNS... No change. Speeds are dropping and pings are growing slowly too.

Asheville, NC, USA

 – About 1 Month ago.

For months,Charter has been intermittently blocking Google pages and searches. Yahoo works fine. Most siteswork fine. I've changed DNS. Settings to google public DNS and to Open DNS... No...

For months,Charter has been intermittently blocking Google pages and searches. Yahoo works fine. Most siteswork fine. I've changed DNS. Settings to google public DNS and to Open DNS... No change. Speeds are dropping and pings are growing slowly too.

Long Beach, CA, USA

 – About 1 Month ago.

My internet connection has been intermittently dropping for the past 2 weeks. I even purchased a brand new modem, hoping it would help just a little, but to no avail. I'm getting extremely...

My internet connection has been intermittently dropping for the past 2 weeks. I even purchased a brand new modem, hoping it would help just a little, but to no avail. I'm getting extremely frustrated as having a stable internet connection is very important to me in regards to my work.

Alton, IL, USA

 – About 1 Month ago.

after having given them a suspension that endured for four years, i signed up with charter again and their installer proceeded to turn the outside of my house into a circuit breadboard. this was a...

after having given them a suspension that endured for four years, i signed up with charter again and their installer proceeded to turn the outside of my house into a circuit breadboard. this was a manifestation of passive aggressive on the intaller's part as vindication for my cancellation of the whole order the prior day when he refused to replace a suspected internally broken cable. The sales representative had assured me that would be no problem. they sent the same guy back the following day. There's no need or place for such spiteful unprofessionalism.

South Lake Tahoe, CA, USA

 – About 1 Month ago.

two years and still no HBO go support for apple tv fuck you assholes
...

two years and still no HBO go support for apple tv fuck you assholes

Lenoir, NC, USA

 – About 1 Month ago.

Charter email can barely send one attachment per email. More than one is impossible. Try it and see for yourself....

Charter email can barely send one attachment per email. More than one is impossible. Try it and see for yourself.

Rancho Cucamonga, CA, USA

 – About 1 Month ago.

CHARTER FN SUCKS...

CHARTER FN SUCKS

Montgomery, AL, USA

 – About 1 Month ago.

They just changed our channel lineup without notification. I was assured the agreement I made previously wouldn't be changed. Guess I was gullible to trust them. Looking for other alternatives...

They just changed our channel lineup without notification. I was assured the agreement I made previously wouldn't be changed. Guess I was gullible to trust them. Looking for other alternatives now.

Worcester, MA, USA

 – About 1 Month ago.

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!
...

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!

Worcester, MA, USA

 – About 1 Month ago.

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!
...

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!

Worcester, MA, USA

 – About 1 Month ago.

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!
...

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!

Cheyenne, WY, USA

 – About 1 Month ago.

As usual the video keeps pixelating. Talk to charter and they say it is my problem although my sister has the same problem at exactly the same time and she lives two miles away! Bresnan never had...

As usual the video keeps pixelating. Talk to charter and they say it is my problem although my sister has the same problem at exactly the same time and she lives two miles away! Bresnan never had the problem, what did they do? Replace their equipment with equipment from Bangladesh??

Fort Worth, TX, USA

 – About 1 Month ago.

Oh look, prices increase again but internet service still goes down frequently! Such bullshit...

Oh look, prices increase again but internet service still goes down frequently! Such bullshit

Edwardsville, IL, USA

 – About 1 Month ago.

ok....went 3 days last week without being able to check my "new" charter email...and i do agree that the new format sucks...the old one was cool..why fix what isnt broken...especially when...

ok....went 3 days last week without being able to check my "new" charter email...and i do agree that the new format sucks...the old one was cool..why fix what isnt broken...especially when they have so many other things that are broken...why not fix/change those things instead...anyway..after getting the buffer wheel of death nonstop for 3 days when trying to access my email..and after numerous calls to try and resolve it with the response that "engineers are working on it"...i finally spoke to someone that seemed like they had their act together..at first i thought i had maybe misdialed and reached a different company by accident...if you cannot access your email...try hitting F5...that did the trick...so simple...anyway works fine now...have not had email problems since hitting F5...still hate the new format...and doesnt change all of their other numerous issues...but at least i can now use something that i am paying an arm and a leg for...

Holland, MI, USA

 – About 1 Month ago.

Started Charter with Internet only in late 2010 at a rate of $19.99/mo. Went to $24.99, then $29.99, then they said the rate was going to $39.99 and the speed would double from 15mbps to 30. Lies,...

Started Charter with Internet only in late 2010 at a rate of $19.99/mo. Went to $24.99, then $29.99, then they said the rate was going to $39.99 and the speed would double from 15mbps to 30. Lies, never got better than the 15. Now, as of March 2015, they've announced the $39.99 a month rate will go to $59.99 per month. Are you kidding me! Crazy rate increases. Get me outta here Charter, you suck!

Pittsburgh, PA, USA

 – About 1 Month ago.

We oppose subsidizing television programming that we do not want or use. Being charged for ‘packages’ of programming (religious, sports, home shopping, infomercial, and faux news as...

We oppose subsidizing television programming that we do not want or use. Being charged for ‘packages’ of programming (religious, sports, home shopping, infomercial, and faux news as examples) that we will never use, and being denied programming that we DO want because it doesn't fit into a pre-determined 'package' is nothing less than legalized corporate extortion. We petition for a regulation of the television provider industry, to mandate them to stop charging for and forcing unwanted programming on subscribers, and begin programs offering 'ala carte' packaging based on actual buyer desires and use.

Will you sign and share my petition? Click here to add your name:

http://petitions.moveon.org/sign/television-providers?source=c.fwd&r_by=126709

William Mann
Pittsburgh, PA

Montgomery, AL, USA

 – About 1 Month ago.

Update: It's almost five now. And they said they'd be here at 3. SUPERB JOB GUYS! I mean, it's not as if we have lives too!...

Update: It's almost five now. And they said they'd be here at 3. SUPERB JOB GUYS! I mean, it's not as if we have lives too!

Montgomery, AL, USA

 – About 1 Month ago.

I've been waiting an HOUR for the guy to just come and plug in our internet modem. I could've spent that hour at my grandfathers which I had planned to do before my father had called earlier...

I've been waiting an HOUR for the guy to just come and plug in our internet modem. I could've spent that hour at my grandfathers which I had planned to do before my father had called earlier in the day asking me to come by because they said they would be here "around 3." It's now four fucking o'clock people. There's no one here. I'm sitting here pissed and feeding off my neighbor's internet. This shit shouldn't be legal.

MI, USA

 – About 1 Month ago.

Charter email was down all weekend. I could login and send feedback which was likely ignored but I could not access my inbox. I called Charters and got the idiotic fembot "Email. Oh I see there is...

Charter email was down all weekend. I could login and send feedback which was likely ignored but I could not access my inbox. I called Charters and got the idiotic fembot "Email. Oh I see there is an important notice (which they never put on the Charter login page) about email... then another fembot came on that was garbled... Delete all browser cookies, history, and cache...Huh? Why? Anyway it did not fix the problem. Charter email has anyways been poor and it just gets worse which each new Charter portal rollout.

Holland, MI, USA

 – About 1 Month ago.

4 days email down - "working" now - only it's hard to see what improvement the "new" email is over the old - can't click on size column anymore to sort by size HOW THE HECK I...

4 days email down - "working" now - only it's hard to see what improvement the "new" email is over the old - can't click on size column anymore to sort by size HOW THE HECK I CLEAN UP EMAIL SPACE IF I CANT SORT BY SIZE !!!

Fond Du Lac, WI, USA

 – About 1 Month ago.

Cannot stand the fact that I have to pay xtra for DVR. When recording is done the box does not shut off. I dvr two things at once and cannot watch another program - hell all I get is a black screen...

Cannot stand the fact that I have to pay xtra for DVR. When recording is done the box does not shut off. I dvr two things at once and cannot watch another program - hell all I get is a black screen half the time. I liked AT & T but when I moved shitty charter is all I could get. They never have weekends for HBO, Showtime etc like AT & T does. I could go on but what is the point? They got us exactly where they want us!

Bridgeport, CT, USA

 – About 1 Month ago.

No email for 6 days now. Customer service said engineering is working on it. Could barely understand what the rep was even saying. This is criminal....

No email for 6 days now. Customer service said engineering is working on it. Could barely understand what the rep was even saying. This is criminal.

Saint Louis, MO, USA

 – About 1 Month ago.

This new email format is horrid! And the new homepage is....what the hell? Watch TV or pay my bill? All kinds problems. It wasn't broken so why did you decide to try to "fix it"? You...

This new email format is horrid! And the new homepage is....what the hell? Watch TV or pay my bill? All kinds problems. It wasn't broken so why did you decide to try to "fix it"? You failed miserably Charter. And you're really pissing people off.

Fairview Heights, IL, USA

 – About 1 Month ago.

no email for 4 days and trying to fine a way to speak with someone - so much BS...

no email for 4 days and trying to fine a way to speak with someone - so much BS

Knoxville, TN, USA

 – About 1 Month ago.

Three days without being able to access E-Mail and the only information I get from a "real-live" Charter Representative is that Engineering is working on it. Not at all pleased with the...

Three days without being able to access E-Mail and the only information I get from a "real-live" Charter Representative is that Engineering is working on it. Not at all pleased with the "New Charter.Net" that they sprung on us last week without warning. Totally disgusted

Reno, NV, USA

 – About 1 Month ago.

thay dont care...

thay dont care

Simpsonville, SC, USA

 – About 1 Month ago.

BTW, I just left shitty AT&T U-verse (which I've had for about 5 years now) for Charter, even though I have heard just as many bad things for both. AT&T raised my rates and was wanting to charge...

BTW, I just left shitty AT&T U-verse (which I've had for about 5 years now) for Charter, even though I have heard just as many bad things for both. AT&T raised my rates and was wanting to charge me $65/month for 24/mbps service, while Charter is at least offering 60/mbps for $30/month for 12 months with no contract. Even if my speed ends up being half of what I'm paying for, it will still be faster and cheaper than AT&T. My U-verse service never hit higher than about 18/mbps even though they swore it wasn't shared and was "piped straight in". These past few months it was closer to about 7/mbps speed. At least when I had 6/mbps DSL it actually got that speed all the time. Why can't companies just be honest and tell you what they can really offer, and charge you accordingly, instead of lying to your face about their prices and speeds, and then fucking you over a few month's into your deal?

Simpsonville, SC, USA

 – About 1 Month ago.

BTW, you all know that the recent FCC ruling is only going to make your internet service suck more ass. Forget whatever amount you are paying to get because they are going to spread out the speed to...

BTW, you all know that the recent FCC ruling is only going to make your internet service suck more ass. Forget whatever amount you are paying to get because they are going to spread out the speed to everyone so that broke ass people will have just as much bandwidth as corporations.

Edwardsville, IL, USA

 – About 1 Month ago.

Glen Carbon, Il. - have been a charter customer for several years and everything worked pretty good for the most part. email was cool...liked the webpage..able to do alot of things i like on it.. then...

Glen Carbon, Il. - have been a charter customer for several years and everything worked pretty good for the most part. email was cool...liked the webpage..able to do alot of things i like on it.. then 2 days ago..out of nowhere, i get this new charter.net sprung on me...i HATE the webpage..and now today, i cannot get my email to work..i sign on and click check email...and i get the buffer wheel of death...i tried signing on and off again several times...still no email.. then i tried the online virtual support which was fucking useless... so i tried the live chat option....i waited for 2 hours and no one ever responded at the other end... seriously pissed...so i googled "why does my charter email suck now"...and the first thing that popped up was this site...so i started reading...now i feel better informed as to what is actually goin on here...its not just ME!!! will immediately begin researching my other options and am bailing on charter asap...not going to put myself through alot of the frustration that i see many of you have experienced over time...thank you guys for helpin out...CHARTER DOES SUCK!!!!!!!

Ballwin, MO, USA

 – About 1 Month ago.

The "new" Charter E-mail is almost useless, that is when it is working. They went from a system that worked to one that is almost impossible to use. I need to find another provider, every fix...

The "new" Charter E-mail is almost useless, that is when it is working. They went from a system that worked to one that is almost impossible to use. I need to find another provider, every fix they make only makes things worse.

Spring, TX, USA

 – About 1 Month ago.

I have to use this shit company because its the only one in my area I wish they just let the company die and someone better take over because they're dumb fucks that don't know what they are...

I have to use this shit company because its the only one in my area I wish they just let the company die and someone better take over because they're dumb fucks that don't know what they are doing literally at least once a month the internet does shit. Why pay for this? Customers should get a discount for having to go through this shit or not pay for having that happen. Its way too often.

Athens, GA, USA

 – About 1 Month ago.

I'm at my sister's. Should have a MAXIMUM of 200 latency with her internet. I'm pinging at over 3000. OVER THREE THOUSAND!!! On multiple tests. The average is over 500. The average should...

I'm at my sister's. Should have a MAXIMUM of 200 latency with her internet. I'm pinging at over 3000. OVER THREE THOUSAND!!! On multiple tests. The average is over 500. The average should be less than 100. What the...?! She's paying for their max broadband, and can't even USE any of it. I'm afraid to look at the packet loss. Thank God I don't have Charter. This would drive me absolutely insane.

Belgrade, MT, USA

 – About 1 Month ago.

Cant believe there isn't more complaints!!...

Cant believe there isn't more complaints!!

Belgrade, MT, USA

 – About 1 Month ago.

no email again....... shit stain of the isp world....

no email again....... shit stain of the isp world.

Saint Louis, MO, USA

 – About 1 Month ago.

Charter, for raising the price of my internet over and over without reason, and throttling me for no reason, get cancer....of the genitalia. All of you....

Charter, for raising the price of my internet over and over without reason, and throttling me for no reason, get cancer....of the genitalia. All of you.

Kennewick, WA, USA

 – About 1 Month ago.

So Charter Internet has went down 4 times this week. I work from home and cannot afford the internet to constantly drop. I called customer service and they recommend I get Charter Business. Why would...

So Charter Internet has went down 4 times this week. I work from home and cannot afford the internet to constantly drop. I called customer service and they recommend I get Charter Business. Why would I pay for that crap when their residential is crap in the first place? They also recently changes their website and I can no longer log in to pay my bill. I had to call their terrible customer service robot and it could not recognize my voice saying 'Yes' on the first call.

Craig, CO, USA

 – About 2 months ago.

Every single evening my connection slows down. I'll be the only one using it, to game via XBox Live, and in the evenings, I can't play, because Charter can't handle traffic at PEAK TIMES....

Every single evening my connection slows down. I'll be the only one using it, to game via XBox Live, and in the evenings, I can't play, because Charter can't handle traffic at PEAK TIMES. Don't promise me speeds you can't maintain. Why am I paying you? You aren't holding up your end of the bargain!

Their FAQ lists ways to "Deal" with slow speeds in the evening, and it is just bullet point after bullet point of excuses and cheap answers.

How about you actually provide solid service? Why do ISPs just suck in general. Comcast is horrible start-to-finish. Charter is no better. Why can't there be a decent ISP for decent folks? Why are they all a bunch of jerk-off companies?

Fuckin' Charter.

Monroe, CT, USA

 – About 2 months ago.

If you were just a Basic TV customer, with just one TV w/o a box, you just put the cable into the back of the TV, b4 the complete digital conversion at the end of 2014, and you are now supposed to be...

If you were just a Basic TV customer, with just one TV w/o a box, you just put the cable into the back of the TV, b4 the complete digital conversion at the end of 2014, and you are now supposed to be getting the new Digital Box free for 2 years (5 years on Medicaid), Check Your Bill, they are trying to sneak it thru as only 1 year of a free box, and India didn't know what I was talking about, now I have to go to the local office to fix it.....SNEAKY

Lawrenceville, GA, USA

 – About 2 months ago.

Charter is always down at night when I am up. We were without power for 2 days but the whole time had internet. Now it is back to down all the time or seeming slow. Charter Spectrum while faster...

Charter is always down at night when I am up. We were without power for 2 days but the whole time had internet. Now it is back to down all the time or seeming slow. Charter Spectrum while faster loading it tends to go down every so often or I have to restart the modem cause it is constantly getting plugged. It takes 30 calls before they do anything...

Ludington, MI, USA

 – About 2 months ago.

Have I told everyone how Charter Sucks today!




...

Have I told everyone how Charter Sucks today!




Clarksville, TN, USA

 – About 2 months ago.

No NBA TV or League pass. Seriously the only thing I hater about the army is moving into Chart Cable are. They are the worst cable provider I've ever had....

No NBA TV or League pass. Seriously the only thing I hater about the army is moving into Chart Cable are. They are the worst cable provider I've ever had.

Saint Louis, MO, USA

 – About 2 months ago.

Not only does Charter not care about their customers they call us liars when talking to customer service and they are the ones lying they couldn't even find my account in their computer and I had...

Not only does Charter not care about their customers they call us liars when talking to customer service and they are the ones lying they couldn't even find my account in their computer and I had to read them a serial number off the internet modem and the issue didn't get resolved when I called the next day they couldn't find my account again when I told them how they found it the day before I was told Charter doesn't do that and I had to argue after being told that over and over again they just can't comprehend or admit they are mistaken. Their service sucks it's hard to watch TV when you have no audio. Customer service even told me that I must be with Com.cast since they couldn't find my account on their computer. I find it pretty hard to be with Com.cast when Charter is franchised in my city (or is that a monopoly?)

I e-mailed them and told them I wasn't paying the tax they decided to add to our bills until my audio issues were resolved well 3 visits to me then the whole apartment building losing cable and ten more visits to the building I think they might have it fixed it has been a month now. After a year of not paying that extra tax they sent me a shut off notice and I had to ignore them and they wrote me a letter saying a tech was going to come and pick up the modems. I was waiting for a day and time but they just shut me off in the middle of the night. When they were trying to collect they hacked in to my computer and put a pop-up of my bill overdue when I was playing a game on a website that sounds illegal to me INVASION OF PRIVACY seems about right. I would like to see all Charter customers pay a little less on their bill. The only way to open their eyes and to be heard is to have majority customer effort of shorting them of the money they think they deserve. Thanks for letting me voice my opinion. Mark Cuban pleas buy out Charter Spectrum!!!

Waynesville, NC, USA

 – About 2 months ago.

They suck they just want more money, no discounts, this is best deal ever what is my opition to change to something better?...

They suck they just want more money, no discounts, this is best deal ever what is my opition to change to something better?

Saint Louis, MO, USA

 – About 2 months ago.

@Charter Suckcations PLEASE Stop Throttling my internet connection. I'm about to STOP You all together. I will run MASSIVE Amounts of Bandwidth all day and SHUT You down in this area. Then I will...

@Charter Suckcations PLEASE Stop Throttling my internet connection. I'm about to STOP You all together. I will run MASSIVE Amounts of Bandwidth all day and SHUT You down in this area. Then I will cancel. K Thanks Bye

Saint Louis, MO, USA

 – About 2 months ago.

I'm a 25 year, without ever switching, Charter customer. I've put up with a LOT being their customer for that long but Charters new eMail is like the Unaffordable Care act. Nobody wanted it...

I'm a 25 year, without ever switching, Charter customer. I've put up with a LOT being their customer for that long but Charters new eMail is like the Unaffordable Care act. Nobody wanted it yet they seem to think they know whats best for us. Did they not try this stuff out before they crammed it down our throats? Is Obama running Charter now? If AT&T would get there act together and give me the UVerse option, available to the people across the street form me, I'd switch in a heartbeat.

Missoula, MT, USA

 – About 2 months ago.

Trying to watch Avalanche hockey on Altitude, terrible reception and can not get any answers....

Trying to watch Avalanche hockey on Altitude, terrible reception and can not get any answers.

Saint Louis, MO, USA

 – About 2 months ago.

Only new users get deals. I pay $180/month for the least amount of cable I have ever had!! I am dumping TV--keeping internet and maybe getting satellite. I still would spend less and have more...

Only new users get deals. I pay $180/month for the least amount of cable I have ever had!! I am dumping TV--keeping internet and maybe getting satellite. I still would spend less and have more channels.

Billings, MT, USA

 – About 2 months ago.

Chat session with Charter about services not provided in Colorado. As always, expected nothing from Charter, got nothing.
You: It’s been a year and a half since Charter took over and...

Chat session with Charter about services not provided in Colorado. As always, expected nothing from Charter, got nothing.
You: It’s been a year and a half since Charter took over and wrecked our cable service in Colorado. The Charter website claims you will let us know when HBO GO is available here, but I find that hard to believe. Will it EVER be available here, or is that just another Charter lie?
Charter Customer Representative [Lalaine]: I apologize for the inconvenience.
Charter Customer Representative [Lalaine]: At this time, Charter's TV On the Go services such as HBO Go, Watch ESPN and NBC Sports Network are NOT available for our customers in Colorado, Montana, Utah and Wyoming. We will notify you when it does become available in these states. We apologize for any inconvenience..
You: That's what I read. So it really won't EVER be available, since 1.5 years have gone by?
You: Give me an actual expected time, please.
Charter Customer Representative [Lalaine]: Currently we do not have an estimated time of when will it be available in your area. We appreciate your patience while we work to resolve this.
We can immediately give you an update by giving you a call once HBO GO is available. Is the phone number, xxx-xxx-xxxx, the best number to call you for this notification?
You: Yes - can I expect a call in the next few weeks?
Charter Customer Representative [Lalaine]: I really do apologize but we don't have any expected time.
You: That confirms it: NEVER. Charter treats Colorado like bastard step-children. You just don't care about us. We're just another acquisition.
Charter Customer Representative [Lalaine]: I understand that you are previously from Optimum/Bresnan company and I would like to welcome you to Charter, Kirk. We have designated a team who handles previous Optimum/Bresnan customers. You may call 877-273-7626 for further assistance regarding your account. You may also visit www.charter.com/optimum for more details.
You: No thanks. I've spent hours on hold with them, and gotten nowhere there either. Charter just doesn't care.
Charter Customer Representative [Lalaine]: Rest assured that we value your feedback. We will certainly take your comments into consideration as we continue to improve our service.
You: Please have a supervisor call me at their earliest convenience to let me know the time schedule for implementing HBO GO in Colorado. Thanks.

Richland, WA, USA

 – About 2 months ago.

Still can't get on your stupid new website--which has been new for awhile now--tired of going in circles. Fix your idiotic website!!!!!!!!!!!...

Still can't get on your stupid new website--which has been new for awhile now--tired of going in circles. Fix your idiotic website!!!!!!!!!!!

Hickory, NC, USA

 – About 2 months ago.

you are so unbelievably fucking terrible at literally everything, fix your goddamn internet. there's no reason that we're paying for the absolute fastest internet offered in our area (60mbps),...

you are so unbelievably fucking terrible at literally everything, fix your goddamn internet. there's no reason that we're paying for the absolute fastest internet offered in our area (60mbps), and only getting 2-3mbps. fuck you, scumbags.

Sheboygan, WI, USA

 – About 2 months ago.

Holy cow! I stood in sub-zero temps today, outside of the local Charter franchise, with a sign, reading: CHARTER: World's Worst Customer Service. Then, my brain froze and I suddenly realized: I...

Holy cow! I stood in sub-zero temps today, outside of the local Charter franchise, with a sign, reading: CHARTER: World's Worst Customer Service. Then, my brain froze and I suddenly realized: I live at one of the busiest intersections, on the busiest street in my town. I also have a 5' high retaining wall that would look great with an 8'x3' banner. I will get more "views" per day for my banner than most local billboards. I can warn the whole darn town not to deal with them. I'm buying paint tomorrow.

Belgrade, MT, USA

 – About 2 months ago.

Gonna post everyday my email doesn't work , but calling them today...

Gonna post everyday my email doesn't work , but calling them today

Holmen, WI, USA

 – About 2 months ago.

Sharter internet is great if u like connection dropping 2-3 times per hr. #bums...

Sharter internet is great if u like connection dropping 2-3 times per hr. #bums

Belgrade, MT, USA

 – About 2 months ago.

Charter is the worst email ever , I had bresnan who changed to charter and now just trying to check email is a huge chore. Cant even log in right now. They also tore up my yard for fiber optics and it...

Charter is the worst email ever , I had bresnan who changed to charter and now just trying to check email is a huge chore. Cant even log in right now. They also tore up my yard for fiber optics and it still looks like crap and sprinklers are leaning and don't work right. Over charging bastards for terrible services

Bethel, CT, USA

 – About 2 months ago.

@Missoula - https://sites.google.com/site/emails4corporations/index/By-Industry/telecommunication - Stefan.Anninger@chartercom.com might be a little more direct or even the CEO...

@Missoula - https://sites.google.com/site/emails4corporations/index/By-Industry/telecommunication - Stefan.Anninger@chartercom.com might be a little more direct or even the CEO thomas.rutledge@chartercom.com ! :-)

Missoula, MT, USA

 – About 2 months ago.

Found one!

Stefan Anninger | Investor Relations | investor@chartercom.com...

Found one!

Stefan Anninger | Investor Relations | investor@chartercom.com

Missoula, MT, USA

 – About 2 months ago.

Impossible to find a customer service email address! Just wanted to give friendly feedback. But now I'm just irritated....

Impossible to find a customer service email address! Just wanted to give friendly feedback. But now I'm just irritated.

USA

 – About 2 months ago.

Charter is an evil, evil company - like ALL cable companies are...and just when I thought I couldn't hate them any more than I already do, they go all digital!!! I pay (way too much) for 2 HD/DVR...

Charter is an evil, evil company - like ALL cable companies are...and just when I thought I couldn't hate them any more than I already do, they go all digital!!! I pay (way too much) for 2 HD/DVR boxes, internet, and phone - and I have been for over 5 years, I'm not trying to rip anyone off here and I'm not stealing cable.

They already encrypt the lines so people who aren't paying for service cant just plug in and watch TV but they have to milk every last cent out of their loyal customers and try to tell me I now need a cable box for EVERY room. Screw that, I don't have the room in my basement (where I only watch the weather and occasionally the news) for a cable box and I sure as hell don't want to pay for a box I'll never use.

I think it's a really crappy deal here and if my wife wouldn't kill me, I would gladly shut down the service altogether.

F&*% YOU CHARTER, GO CHOKE ON A DICK!!

Grand Junction, CO, USA

 – About 2 months ago.

CHARTER .........how do we get rid of it in Grand Junction ? The e-mail times out if you have an attachment. Every other provider works better. We need Charter to leave town !...

CHARTER .........how do we get rid of it in Grand Junction ? The e-mail times out if you have an attachment. Every other provider works better. We need Charter to leave town !

Loveland, CO, USA

 – About 2 months ago.

Grand Junction Colorado, Charter is the worst cable company EVER! Every Saturday after 8:00 PM the picture is messed up, 12 weeks in a row now, WTF! Get your act together or get the fuck out of town...

Grand Junction Colorado, Charter is the worst cable company EVER! Every Saturday after 8:00 PM the picture is messed up, 12 weeks in a row now, WTF! Get your act together or get the fuck out of town BIZNATCH!

Grand Junction, CO, USA

 – About 2 months ago.

Charters webmail will not let me forward emails with out errors The website is awful!! there are no options to control anything,,When I tried to export my contacts to a vcard file,, they all came up...

Charters webmail will not let me forward emails with out errors The website is awful!! there are no options to control anything,,When I tried to export my contacts to a vcard file,, they all came up as my email address!!! WTF!!! get your Kindergardner engineers to fix your shit!!! you worthless SOB's,,Back to Outlook for me,

Eden, WI, USA

 – About 2 months ago.

in wisconsin i was able to call and randomly get the mexico city call center,,,i was able to lie and manipulate my way into an account and get full access. they told me that was impossible. the reason...

in wisconsin i was able to call and randomly get the mexico city call center,,,i was able to lie and manipulate my way into an account and get full access. they told me that was impossible. the reason i did it was because it was done to my account but they couldnt verify that or who talked to who etc. sooo fucked at charter!!

Brookings, OR, USA

 – About 2 months ago.

The Charter Triple Play ad with a group of bobbleheads prancing around the office is so annoying I want to scream. If you want to really experience the stupidity of it, watch it without the sound...

The Charter Triple Play ad with a group of bobbleheads prancing around the office is so annoying I want to scream. If you want to really experience the stupidity of it, watch it without the sound on!!!

Kenosha, WI, USA

 – About 2 months ago.

Perhaps they can play that damn Triple Play commercial for the inmates at Guantanamo instead of Waterboarding.....Oops; I'm sorry! Comparatively, that would be cruel and inhumane punishment!...

Perhaps they can play that damn Triple Play commercial for the inmates at Guantanamo instead of Waterboarding.....Oops; I'm sorry! Comparatively, that would be cruel and inhumane punishment! Douche Bags!

Kenosha, WI, USA

 – About 2 months ago.

I live in southeast Wisconsin and Charter is fairly new here. If I have to see and listen to that mother fucking Triple Play commercial one more time I'm going to have a psychotic episode!...

I live in southeast Wisconsin and Charter is fairly new here. If I have to see and listen to that mother fucking Triple Play commercial one more time I'm going to have a psychotic episode! ...999...999...999...999...999.........IT'S EASILY THE MOST ANNOYING COMMERCIAL IN THE HISTORY OF TV COMMERCIALS! Warnwr is gone so we're forced to go with these clowns if we want cable....looks like I'll never have cable again....I won't even talk to those people until they stop torturing potential customers with that damn commercial!...Talk about nails on a chalk board!

Jackson, WY, USA

 – About 2 months ago.

It would be great if Charter spent a little less money on advertising and a little more on customer service. If there was not a mountain behind my house I would dump them in a second!...

It would be great if Charter spent a little less money on advertising and a little more on customer service. If there was not a mountain behind my house I would dump them in a second!

Birmingham, AL, USA

 – About 2 months ago.

Cullman,Alabama

Pixelation, audio cut-outs, or simply take you service down. My wife bundled telephone, tv, and internet. When they go down, I am isolated. And it's everyone in...

Cullman,Alabama

Pixelation, audio cut-outs, or simply take you service down. My wife bundled telephone, tv, and internet. When they go down, I am isolated. And it's everyone in Cullman with problems !! So keep rubbing your nipples charter (intentionally spelled lower case) (South Park reference), you won't always be around.

Grand Junction, CO, USA

 – About 2 months ago.

Palisade Co. 81526 - Charter- bad service again. Last night the service was out again. It started having problems around 9pm and I could not complete a speed test. Nor could I stream. I went a...

Palisade Co. 81526 - Charter- bad service again. Last night the service was out again. It started having problems around 9pm and I could not complete a speed test. Nor could I stream. I went a purchased a "PEPLINK" router. The allows me to use both Century Link and Charter. It costs me $100 a month. But I am rarly ever down completely. I did have to disconnect Charter. Not only was it not working properly, it was crushing all the bandwidth. I hate cable and Telco companies.

Grand Junction, CO, USA

 – About 2 months ago.

Charter is completely disingenuous, which is a nice way of saying they are fibbers. When i call to complain one of their shills feeds you a line about what they will do and promptly do nothing. Maybe...

Charter is completely disingenuous, which is a nice way of saying they are fibbers. When i call to complain one of their shills feeds you a line about what they will do and promptly do nothing. Maybe they will send one of their local shill to to polish the apple a little more , but change nothing.
The only way to get their attention is to somehow get to their pocket book. Any ideas?

Sneads Ferry, NC, USA

 – About 2 months ago.

I have charter and now I can't pay my bill because someone spelled my name wrong....

I have charter and now I can't pay my bill because someone spelled my name wrong.

Sneads Ferry, NC, USA

 – About 2 months ago.

I have charter and now I can't pay my bill because someone spelled my name wrong....

I have charter and now I can't pay my bill because someone spelled my name wrong.

Sneads Ferry, NC, USA

 – About 2 months ago.

I have charter and now I can't pay my bill because someone spelled my name wrong....

I have charter and now I can't pay my bill because someone spelled my name wrong.

Scottsdale, AZ, USA

 – About 2 months ago.

OK Charter, I have a home in Montrose Co. and I'm sick of your crappy ass service! All I hear around me are complaints. Let's change your billing like this. For simple math we'll say my...

OK Charter, I have a home in Montrose Co. and I'm sick of your crappy ass service! All I hear around me are complaints. Let's change your billing like this. For simple math we'll say my bill is $90/mo. If my service is out 1 day a month you bill me $3.00 less or $87 for that month. If the service is out 3 days(which for you is easy to do) that month you bill me $81 for that month. Will then see how long your crappy ass service will stay like that. I truly hope you care enough to read what customers say about you, fix it clowns. Montrose town council, fix the problem, you're clowns too.

Scottsdale, AZ, USA

 – About 2 months ago.

Listen Charter you pieces of garbage, fix your flipping system! Get it together or we the people will get rid of you, you truly suck...

Listen Charter you pieces of garbage, fix your flipping system! Get it together or we the people will get rid of you, you truly suck

Scottsdale, AZ, USA

 – About 2 months ago.

Listen Charter you pieces of garbage, fix your flipping system! Get it together or we the people will get rid of you, you truly suck...

Listen Charter you pieces of garbage, fix your flipping system! Get it together or we the people will get rid of you, you truly suck

Tampa, FL, USA

 – About 2 months ago.

They lie all the time I cancelled services and they're still sending me bills and sent a bill collector to my home and he was about 5'4 400 lb smart ass who demanded I give him $1000 dollars I...

They lie all the time I cancelled services and they're still sending me bills and sent a bill collector to my home and he was about 5'4 400 lb smart ass who demanded I give him $1000 dollars I punched him in the face and called the cops charter was ordered not to send anyone else or bills to my home but they still send bills that I do not owe them

Montrose, CO, USA

 – About 2 months ago.

ATTN Charter internet customer:
We should all pay our bills in increments. Tomorrow pay $2, then pay $7, following that pay 12¢ and so on until your bill is paid. When they ask what you are...

ATTN Charter internet customer:
We should all pay our bills in increments. Tomorrow pay $2, then pay $7, following that pay 12¢ and so on until your bill is paid. When they ask what you are doing, tell them you are paying in the same manner that they provide service.... Little (mostly disappointing) bits at a time.
But every time you pay, promise them you will give them way more next time .... See how long they put up with it!
Oh, yeah.... Pay only in pennies.

Billings, MT, USA

 – About 2 months ago.

This is kinda more a Comedy Central rant than a Charter one, but I wanted to stream an episode from Comedy Central, but it needed my TV provider login first. Charter isn't listed with them, so CC...

This is kinda more a Comedy Central rant than a Charter one, but I wanted to stream an episode from Comedy Central, but it needed my TV provider login first. Charter isn't listed with them, so CC just says "We're working on getting more providers to participate." FUCK YOU, you're giving it away for free anyway, just let me watch it!

But still, why aren't you participating Charter?

Orlando, FL, USA

 – About 2 months ago.

Quit calling me. I don't want your service. Not happy with your service so STOP CALLING!!!!...

Quit calling me. I don't want your service. Not happy with your service so STOP CALLING!!!!

Saint Louis, MO, USA

 – About 2 months ago.

Cant stand the new website, cant tell what programs are scheduled, or what series, in the old website you could see what programs and series you had recorded, this website is awful.

I...

Cant stand the new website, cant tell what programs are scheduled, or what series, in the old website you could see what programs and series you had recorded, this website is awful.

I will be changing services ASAP

Belmont, MI, USA

 – About 2 months ago.

Not able to access Starz,Showtime and others online when subscribed to these through Charter. Most if not all on demand channels subscribed to through Charter are not offered in HD. Starz HD through...

Not able to access Starz,Showtime and others online when subscribed to these through Charter. Most if not all on demand channels subscribed to through Charter are not offered in HD. Starz HD through Charter's on demand service lacks in quality(picture is pixelated and unsharp).

USA

 – About 2 months ago.

I will not ever switch to Charter. Fuck your Charter Spectrum annoying ass commercials. May you all eat shit and die. Seriously my whole family hates your company because your annoying commercials...

I will not ever switch to Charter. Fuck your Charter Spectrum annoying ass commercials. May you all eat shit and die. Seriously my whole family hates your company because your annoying commercials that air a million times a day.

Long Beach, CA, USA

 – About 2 months ago.

HEY CHARTER.
FUCK YOU.
Your inconsistent internet has been skipping out on me 20+ times a day.
And this isn't the first time it's happened!

I actually stopped...

HEY CHARTER.
FUCK YOU.
Your inconsistent internet has been skipping out on me 20+ times a day.
And this isn't the first time it's happened!

I actually stopped calling to complain (check my customer record) because every time I try to get things fixed, all you do is send out some incompetent asshole who tries to reset our modem, then scratches his head and says we're fixed and we get slapped with a bill a couple weeks later.

THEN we have to call you to dispute the charge because we are NOT PAYING for you to come and FIX YOUR OWN SERVICE.

Charter you blow.
I hope your whole fucking company falls deep into the ground and no one is forced to use your shit service ever again.

So glad I'm moving out of your service area.
Never again. Fuck You. Fuck Charter.

Grand Junction, CO, USA

 – About 2 months ago.

I take money out of my pocket and throw it into the sky
The Mb turn into Kb turn into lies
& that GLAD BAM speed test you got is............ O-ridge-a-nul

POO
...

I take money out of my pocket and throw it into the sky
The Mb turn into Kb turn into lies
& that GLAD BAM speed test you got is............ O-ridge-a-nul

POO

Saint Louis, MO, USA

 – About 2 months ago.

New all-in-one website sucks!!! Very slow. Doubles the time required to read and/or delete. I liked to old news page where I could QUICKLY scan the news stories and the QUICKLY review my email. ...

New all-in-one website sucks!!! Very slow. Doubles the time required to read and/or delete. I liked to old news page where I could QUICKLY scan the news stories and the QUICKLY review my email. Now it takes longer. Why can't things that work well enough JUST BE LEFT AS IS????

Lee, NH, USA

 – About 2 months ago.

I absolutely HATE this low service company.... I hope they go bankrupt tomorrow and are being bought by someone with a higher level of customer-service........

I absolutely HATE this low service company.... I hope they go bankrupt tomorrow and are being bought by someone with a higher level of customer-service.....

Chesterfield, MO, USA

 – About 2 months ago.

Charter absolutely blows. I can't believe I'm paying this much for this crap. It's absolute donkey shit and I can't do anything because of Charter. It always disconnects, especially...

Charter absolutely blows. I can't believe I'm paying this much for this crap. It's absolute donkey shit and I can't do anything because of Charter. It always disconnects, especially during important times. It has caused be so much frustration that I should file a lawsuit against them because of this crap.

Ellensburg, WA, USA

 – About 2 months ago.

I hate charter they have a monopoly in kititass county they charge me up the but and the internet service sucks ...

I hate charter they have a monopoly in kititass county they charge me up the but and the internet service sucks

Lake Mary, FL, USA

 – About 2 months ago.

SlingTV invite accepted! https://www.sling.com/ $20 p/mnth. Whahooo! No more cable!!! ...

SlingTV invite accepted! https://www.sling.com/ $20 p/mnth. Whahooo! No more cable!!!

Saint Charles, MO, USA

 – About 2 months ago.

NOT a fan of the new web page. I used to enjoy reading the news on my computer.... AND being able to check my e-mails while doing so. It really is terrible............

NOT a fan of the new web page. I used to enjoy reading the news on my computer.... AND being able to check my e-mails while doing so. It really is terrible.........

Ash, NC, USA

 – About 2 months ago.

It seems that Charter doesn't believe in newer amplifiers to boost their speed, especially for apartments... ...

It seems that Charter doesn't believe in newer amplifiers to boost their speed, especially for apartments...

Ash, NC, USA

 – About 2 months ago.

Long time customer.
They raised the rates,
so I called and said "why not give your long time customer a break"
Too bad so sad...... no break!

So I cut the...

Long time customer.
They raised the rates,
so I called and said "why not give your long time customer a break"
Too bad so sad...... no break!

So I cut the cable and discontinued T.V. service.
Don't miss it at all!
Now I get calls and crap in the mail saying they would be happy to give me the lower price.

TOO LATE!!!!!!!

I think Charter may well be the next Titanic........ Big iceberg looming ahead
but they refuse to see it.........

Oh by the way........... charter sucks big time!!!!!!!!!!

Columbia, TN, USA

 – About 2 months ago.

Direct TV baby that the ticket I cut the cord from these ass clowns cant be happier i don't have to see those stupid commercials every 2 minuets Installed 6 months ago not one problem with any...

Direct TV baby that the ticket I cut the cord from these ass clowns cant be happier i don't have to see those stupid commercials every 2 minuets Installed 6 months ago not one problem with any thing use att for internet never drop or offline who the fuck uses a land-line anymore use your cell for home service

Columbia, TN, USA

 – About 2 months ago.

I work for charter were taught to blame the customer for their problems so we can charge the 49.99 fee to come to your house even if it is on our end like the modem or other things bad line etc we are...

I work for charter were taught to blame the customer for their problems so we can charge the 49.99 fee to come to your house even if it is on our end like the modem or other things bad line etc we are told to look for a reason to charge the fee and make up things like you need a new line run inside your house so there is another fee and the wire maintenance fee for 5.99 a month is the biggest joke of all trust me your never covered by this kind of insurance. were told to go through every room in your house so we can up sell you a service and a lot of guys take it to their advantage looking through your stuff while your in another room it happens everyday who does this never I MEAN NEVER LET A TECHNICIAN GO INTO ANOTHER ROOM WITHOUT YOUR PRESCIENCE.one more thing we don't care if we fix your problem or not its called job security the more trouble calls the better for us The dispatcher will always take our side if you call and complain about your service call.

USA

 – About 2 months ago.

I wouldn't ever use Charter if it was my only choice because of one reason. Their irritating obnoxious commercial!!!!!! They must all be related to the bosses. ...

I wouldn't ever use Charter if it was my only choice because of one reason. Their irritating obnoxious commercial!!!!!! They must all be related to the bosses.

Grand Junction, CO, USA

 – About 2 months ago.

Never had any serious internet problems until these clowns took over. Now it's week after week of high pings and 3mbps - 0.3mbps download speeds during the evenings, making it beyond worthless for...

Never had any serious internet problems until these clowns took over. Now it's week after week of high pings and 3mbps - 0.3mbps download speeds during the evenings, making it beyond worthless for streaming video and gaming. Charter is absolute garbage.

West Covina, CA, USA

 – About 2 months ago.

The people at Charter are nothing but snakes and liars.. It is the only service in my are where I can bundle no FiOs. So I have to use them or have nothing.

1. intermittent internet "...

The people at Charter are nothing but snakes and liars.. It is the only service in my are where I can bundle no FiOs. So I have to use them or have nothing.

1. intermittent internet " told it was my router " I have purchased 5 routers and finally resolved the issue by taking one of their routers " 40 dollar WiFi activation and 6 dollars a month ". They are just thief's

2. They cant convert my account over to the NEW Charter 10 people have tried and I get OMG an error or Lies that it cant be done. No level of technician to assist me so a year with no email access. " BUT I CAN PAY THE BILL ON LINE THOUGH

3. They have missed 3 appointments and charged me for one that the technician did nothing other then tell me it was my router. Again I have purchased 5 routers it will only work with their router or a 300 dollar A/B/N/G/.

4. Showing up at my house un announced multiple times in the evening. I was charged for service calls and had to have them removed it takes a month to remove if they choose to remove it.

Don't be fooled Charter is screwing you and thousands of other customers and they know it 40 dollars at 100 thousand customers is 4 million in revenue. I have no problem paying for what I want but I do expect to get what I pay for..

Auburn, AL, USA

 – About 2 months ago.

I just want a steady fucking connection...

I just want a steady fucking connection

Bethel, CT, USA

 – About 2 months ago.

@Green Bay. Or better yet... stefan.anninger@charter.com...

@Green Bay. Or better yet... stefan.anninger@charter.com

Green Bay, WI, USA

 – About 2 months ago.

If you want to cause an Executive a headache start complaining to Stefan Anninger, Investor Relations, at Investor@Chartercom.com. Make a higher up in the ivory tower feel the pain of POOR customer...

If you want to cause an Executive a headache start complaining to Stefan Anninger, Investor Relations, at Investor@Chartercom.com. Make a higher up in the ivory tower feel the pain of POOR customer service.

Traverse City, MI, USA

 – About 2 months ago.

i have always had a private unlisted number, charter published it along with my address. they said they would give me a free new number because it was their fault, what about my address they...

i have always had a private unlisted number, charter published it along with my address. they said they would give me a free new number because it was their fault, what about my address they published?

now i get calls all day and night from bill collectors for the guy who had this number last, not to mention 10 phone solicitors a day, finally getting off their call lists so that has gone down.

i get charged for any little screw up that happens (see my other review), what recourse do i have

here is the site to get on do not call list


https://www.donotcall.gov/Register/Reg.aspx

Traverse City, MI, USA

 – About 2 months ago.

last month my credit card got compromised, so i called charter to pay with a routing number. for some reason after i was told, your payment was accepted, something happened and it wasn't.

last month my credit card got compromised, so i called charter to pay with a routing number. for some reason after i was told, your payment was accepted, something happened and it wasn't.

2 weeks late i got a shutoff notice, so i called right away to see what was going on. evidently the the account number or routing number was wrong.

i'm a dissabled vet and i'm on a very tight very fixed income. charter said np we will waive the late charge, i thought ok that's good. they did waive the fee, but i got a 25 dollar fee they will not waive called rejected EFT payment charge.

can only get charter here. never has been a different company unless you want satallite or AT&T. they can charge anything they want anytime they want. there is no compitition to keep them in check. 25 isnt much for some but it's 3-4 meals at least for others. greedy basterds, hope your yacht sinks.

Marietta, GA, USA

 – About 2 months ago.

CHARTERS AWSOME 38mbs 7 up...

CHARTERS AWSOME 38mbs 7 up

USA

 – About 2 months ago.

Most of the time when people are complaining about price increses, its due to promotions. When you sign up for charter, they tell you that the price they are giving you is a discount from the standard...

Most of the time when people are complaining about price increses, its due to promotions. When you sign up for charter, they tell you that the price they are giving you is a discount from the standard rate for the first year or two, but you ARE told about them. I understand that you hear a great deal and sign up for it, but everyone is informed about the promotions, but I understand how you can forget about them after a year. And do you guys forget about taxes? Your bill can raise a whole $10-$20 just from taxes depending on where you live. You guys can complain all you want, but you do realize people are complaing about every service out there and there are websites for every company.

USA

 – About 2 months ago.

Most of the time when people are complaining about price increses, its due to promotions. When you sign up for charter, they tell you that the price they are giving you is a discount from the standard...

Most of the time when people are complaining about price increses, its due to promotions. When you sign up for charter, they tell you that the price they are giving you is a discount from the standard rate for the first year or two, but you ARE told about them. I understand that you hear a great deal and sign up for it, but everyone is informed about the promotions, but I understand how you can forget about them after a year. And do you guys forget about taxes? Your bill can raise a whole $10-$20 just from taxes depending on where you live. You guys can complain all you want, but you do realize people are complaing about every service out there and there are websites for every company.

Clifton, CO, USA

 – About 2 months ago.

Another rate increase this past month to 59.99 in Grand Junction, CO for internet only. Screw Charter, I hope the city of Grand Junction looks into other providers and eventually sends them packing. ...

Another rate increase this past month to 59.99 in Grand Junction, CO for internet only. Screw Charter, I hope the city of Grand Junction looks into other providers and eventually sends them packing. I would pay 59.99 to another company just to have the satisfaction of seeing them loose the whole city to a competitor.

Wausau, WI, USA

 – About 2 months ago.

This guys are dreaming Charter is too big to care so if you have a another choice I suggest you take it as I have. Perhaps if they lose a few thousand customers it may give them pause but probably not...

This guys are dreaming Charter is too big to care so if you have a another choice I suggest you take it as I have. Perhaps if they lose a few thousand customers it may give them pause but probably not they will just raise the rates on those who are left.

 – About 3 months ago.

The "new" Charter homepage SUCKS!!!
They must have paid the developer no more than $7.00 to make the page.
There's nothing on it but how to make payments to them.

The "new" Charter homepage SUCKS!!!
They must have paid the developer no more than $7.00 to make the page.
There's nothing on it but how to make payments to them.
Where's all the stock market reports, map directions, news, search feature, and the rest.
They tried to make the email like Gmail. The old way was much easier to use.
Their homepage & email now sucks as bad as their service.
I also have their phone service & it sucks.
Thank God I have Directv.

Trion, GA, USA

 – About 3 months ago.

Im in Maryville, TN. Dont know why the heading sets me as Trion, GA. Anyways, I bet if ANY other Cable provider came into our town, Charter would immediately either have to pack up and leave, or...

Im in Maryville, TN. Dont know why the heading sets me as Trion, GA. Anyways, I bet if ANY other Cable provider came into our town, Charter would immediately either have to pack up and leave, or actually care about their cable service. I mean really, I bet they would have to close up shop and leave. HAHA!! Such a shame of a company

Trion, GA, USA

 – About 3 months ago.

I want to know who makes the movie listing explanations. Have you ever noticed its like a teenager giving their two cents on the movie? Is this charter's doing? I just thought it had to be,...

I want to know who makes the movie listing explanations. Have you ever noticed its like a teenager giving their two cents on the movie? Is this charter's doing? I just thought it had to be, because HBO or Cinemax or the others would not be so trivial and juvenile. I just had to see if anyone else had noticed this. Oh yeah, and Charter is the absolute WORST company i have ever had to deal with. Constant Internet interruptions and the techs that come out are basically uneducated in their field. If their hand-held magic device says its OK, they dont care. I actually had a technician bring a list of internet speeds that they claimed was my actual speeds over the last month. Now to a customer that had a bad enough issue to actually allow one of their "techs" to breach my door, it basically enraged me for his ass to be in my house telling me I had NO problem. And it was internet hiccups and constant lag spikes that was the problem, but since he was so professional he didnt even bother to know why he was there. I am moving because I need the Internet, and if I have to do business with Charter anymore I will have a heart attack.

USA

 – About 3 months ago.

Anyone else experiencing emails being deleted off of Charter's email server? I still have a bresnan mail account and Charter still says they can't integrate with 3rd party email clients. Why...

Anyone else experiencing emails being deleted off of Charter's email server? I still have a bresnan mail account and Charter still says they can't integrate with 3rd party email clients. Why not? How long have they been in the email business?

Saint Louis, MO, USA

 – About 3 months ago.

Today Charter Communications experienced a nationwide outage for phone service. Nationwide! Work was boring as a result! But that's not all. No siree. Coincidentally, they also managed to rob me...

Today Charter Communications experienced a nationwide outage for phone service. Nationwide! Work was boring as a result! But that's not all. No siree. Coincidentally, they also managed to rob me of nearly $840 today! I haven't had any Charter service in about 10 years. Great work Charter! Keep mailing me solicitations for your lack luster service. I'll keep recycling them. ‪#‎chartercommunicationssucks‬

Grand Junction, CO, USA

 – About 3 months ago.

i hate charter...

i hate charter

Eau Claire, WI, USA

 – About 3 months ago.

Oh God - down again!
I'm calling ATT to see what they can do.
I'm a phone call center based business - not much business today with no phones for an entire shift (8...

Oh God - down again!
I'm calling ATT to see what they can do.
I'm a phone call center based business - not much business today with no phones for an entire shift (8 hours)...............

Eau Claire, WI, USA

 – About 3 months ago.

Same here in Central Wisconsin - damn service is out once a week and for a small business like mine - we rely on phones that work.

It's been 7 hours so far today and nothing still....

Same here in Central Wisconsin - damn service is out once a week and for a small business like mine - we rely on phones that work.

It's been 7 hours so far today and nothing still. Can't get ahold of anybody @ charter - their recording says they are experiencing a "Nationwide Outage"

WOW! That has to piss off like 20 million people!!

USA

 – About 3 months ago.

Charter sucks. Still being billed after closing my account. Customer service sucks too....

Charter sucks. Still being billed after closing my account. Customer service sucks too.

Madison, WI, USA

 – About 3 months ago.

Charter ads are so stupid and repetitive. I won't ever get charter. Way to costly besides ! Stop sending mail to me every day

Mad in Madison WI...

Charter ads are so stupid and repetitive. I won't ever get charter. Way to costly besides ! Stop sending mail to me every day

Mad in Madison WI

Farmington, MO, USA

 – About 3 months ago.

I am trying to run a small family owned restaurant. Money is tight. It does not help that Charter phone keeps going out at lunch time. This is the 3rd time in a month we have no phones to take call in...

I am trying to run a small family owned restaurant. Money is tight. It does not help that Charter phone keeps going out at lunch time. This is the 3rd time in a month we have no phones to take call in orders and no credit card machine. People don't want to give out all their credit card info anymore. I don't blame them. So we have to turn away people with only credit cards and no call in orders!! CHARTER SUCKS. They won't even answer their d____ phone to offer some sort of explanation.

Livingston, MT, USA

 – About 3 months ago.

I just called them to ask why they raised their rates again and my internet isn't even working?! Apparently there was a statement somewhere on the last bill saying they were raising their rates,...

I just called them to ask why they raised their rates again and my internet isn't even working?! Apparently there was a statement somewhere on the last bill saying they were raising their rates, wow it's amazing I missed that because of course I, like everyone else, always read everything on the bill. Woman I spoke with was not helpful at all! I HATE Charter!

Columbia, MO, USA

 – About 3 months ago.

Why is this company valued so high for stock? shouldn't their price reflect their service, ie zero?...

Why is this company valued so high for stock? shouldn't their price reflect their service, ie zero?

Rochester, MI, USA

 – About 3 months ago.

Does anyone know how to turn off the nearly random audio/video pop ups (i.e. "Hey guys!!! Watch this show or that show tonight" ) which have my computer screaming from across the room or in...

Does anyone know how to turn off the nearly random audio/video pop ups (i.e. "Hey guys!!! Watch this show or that show tonight" ) which have my computer screaming from across the room or in the middle of an important meeting? It happens when I am on the Charter.net homepage.

Is this a Charter issue or can I change a setting in my Internet Explorer to end this cacophony? Any help or advice will be greatly appreciated.

I can't leave the computer in Mute all day because I need the audio active for actual work.

By the way, CHARTER SUCKS.

Gold Beach, OR, USA

 – About 3 months ago.

Did y'all know part of are money for the bill is for the government. "FRANCHISE".. WE ARE NOT having CABLE.... EFF ON THAT....

Did y'all know part of are money for the bill is for the government. "FRANCHISE".. WE ARE NOT having CABLE.... EFF ON THAT.

Chesterfield, MO, USA

 – About 3 months ago.

Random outages all the time. My speed instantly goes from 30mbps to under one megabyte. WTF. Worst cable company hands down! Google we need you....

Random outages all the time. My speed instantly goes from 30mbps to under one megabyte. WTF. Worst cable company hands down! Google we need you.

Springdale, SC, USA

 – About 3 months ago.

This is in Pendleton, Oregon. Of 1,310 speed test samples of my Charter internet between 1/1/2015 and 1/29/2015, 63% of the samples yielded the download speed I am paying for AND 51% of the samples...

This is in Pendleton, Oregon. Of 1,310 speed test samples of my Charter internet between 1/1/2015 and 1/29/2015, 63% of the samples yielded the download speed I am paying for AND 51% of the samples yielded the upload speed I am paying for. 3% of the samples yielded no connectivity at all. THIS IS NOT WHAT I AM PAYING FOR!!!

Springdale, SC, USA

 – About 3 months ago.

Of 1,310 speed test samples of my Charter internet between 1/1/2015 and 1/29/2015, 63% of the samples yielded the download speed I am paying for AND 51% of the samples yielded the upload speed I am...

Of 1,310 speed test samples of my Charter internet between 1/1/2015 and 1/29/2015, 63% of the samples yielded the download speed I am paying for AND 51% of the samples yielded the upload speed I am paying for. 3% of the samples yielded no connectivity at all. I AM NOT GETTING WHAT I AM PAYING FOR!

Oldenburg, IN, USA

 – About 3 months ago.

The Charter Spectrum commercial sucks with all the bimbos and guys singing and dancing around. Very annoying!!!...

The Charter Spectrum commercial sucks with all the bimbos and guys singing and dancing around. Very annoying!!!

Anderson, SC, USA

 – About 3 months ago.

USA

Jan26, 2015 – About 2 days ago.



It's kind of funny hearing people complain about paying 54.99 for 60mg internet when I only have the...

USA

Jan26, 2015 – About 2 days ago.



It's kind of funny hearing people complain about paying 54.99 for 60mg internet when I only have the "luxury" of paying almost 70 dollars for just a 40mg internet that barely gets 10mg if I am lucky when they won't even do anything to change it but it is the only option I have. Plus I am stuck in a contract for a year. Consider how good your situation actually is before you complain about the price it is. Especially when you aren't even stuck in a contract. If you really hate the services so much then drop them. I would trade you in a heartbeat to be paying only 54.99 for what should be a 60 mg .

This is the USA I was responding too the one who referred too us as BITCHING ABOUT THE INTERNET.

Anderson, SC, USA

 – About 3 months ago.

I also love how the damn dvr fucks up now now it keeps missing shows we record saying its encountered a FATAL HARDWARE ERROR.

Charter fuckheads!

Oh and what exactly is this...

I also love how the damn dvr fucks up now now it keeps missing shows we record saying its encountered a FATAL HARDWARE ERROR.

Charter fuckheads!

Oh and what exactly is this new digital cable supposed too be in the first place?

Oh you mean the fucking glitches screen freezing and tearing into another scene means the quality is HD?!


Fucking imbeciles.

Anderson, SC, USA

 – About 3 months ago.

@ USA shutup you idiot we have been dealing with this for a LONG time with Charter so shut the fuck up about us BITCHING about the internet....

@ USA shutup you idiot we have been dealing with this for a LONG time with Charter so shut the fuck up about us BITCHING about the internet.

Anderson, SC, USA

 – About 3 months ago.

Worst fucking internet EVER!

Constantly saying limited disconnecting etc...

Fuck you Charter I swear you assholes need too be sued ...AGAIN!...

Worst fucking internet EVER!

Constantly saying limited disconnecting etc...

Fuck you Charter I swear you assholes need too be sued ...AGAIN!

USA

 – About 3 months ago.

This useless Internet connection drops out at least twice a week for hours for no good reason but I'm paying for every minute of the month. ...

This useless Internet connection drops out at least twice a week for hours for no good reason but I'm paying for every minute of the month.

Livingston, MT, USA

 – About 3 months ago.

they raised their rates, AGAIN, without warning and the internet isn't even faster. I hate this company!...

they raised their rates, AGAIN, without warning and the internet isn't even faster. I hate this company!

Cape Girardeau, MO, USA

 – About 3 months ago.

Charter sucks,seems to fit well. I cant stand the stupid commercials anymore,enough already !!!!!!! By the way,quit sending me all the junk in the mail,imagine how much lower everyones bill would not...

Charter sucks,seems to fit well. I cant stand the stupid commercials anymore,enough already !!!!!!! By the way,quit sending me all the junk in the mail,imagine how much lower everyones bill would not having to pay for all this crap!

And another thing too,quit calling me from youre 623-223-5564 number ,there is never anyone on the other end, JUST STOP already !!!!

By the way,they have a monopoly in my area,thought that was illegal?

Washburn, MO, USA

 – About 3 months ago.

Never able to reach a person when calling charter. They're never going to send a tech out unless you answer a million questions. most of which are completely irrelevant. Just a large waste of...

Never able to reach a person when calling charter. They're never going to send a tech out unless you answer a million questions. most of which are completely irrelevant. Just a large waste of time, money, and stress induced process.

Washburn, MO, USA

 – About 3 months ago.

Never able to reach a person when calling charter. They're never going to send a tech out unless you answer a million questions. most of which are completely irrelevant. Just a large waste of...

Never able to reach a person when calling charter. They're never going to send a tech out unless you answer a million questions. most of which are completely irrelevant. Just a large waste of time, money, and stress induced process.

Watertown, WI, USA

 – About 3 months ago.

charter cox suckers!...

charter cox suckers!

Watertown, WI, USA

 – About 3 months ago.

"i called charter on 26th told them i couldn't make payment till 28th. woke up on 27th no cable. it's clear to me they don't care about there customers FUCK YOU charter you have...

"i called charter on 26th told them i couldn't make payment till 28th. woke up on 27th no cable. it's clear to me they don't care about there customers FUCK YOU charter you have received my last payment, Direct TV on the 15th of feb for installation again FUCK YOU CHARTER COX SUCKERS

Mike Larson disabled vet!

USA

 – About 3 months ago.

It's kind of funny hearing people complain about paying 54.99 for 60mg internet when I only have the "luxury" of paying almost 70 dollars for just a 40mg internet that barely gets 10mg if...

It's kind of funny hearing people complain about paying 54.99 for 60mg internet when I only have the "luxury" of paying almost 70 dollars for just a 40mg internet that barely gets 10mg if I am lucky when they won't even do anything to change it but it is the only option I have. Plus I am stuck in a contract for a year. Consider how good your situation actually is before you complain about the price it is. Especially when you aren't even stuck in a contract. If you really hate the services so much then drop them. I would trade you in a heartbeat to be paying only 54.99 for what should be a 60 mg internet. Just quit your bitching about the internet.

Rosemount, MN, USA

 – About 3 months ago.

Charter just increased my internet only fee from 49.99 to 54.99. I pay 54.99 per month for cable internet. Waaay too much!...

Charter just increased my internet only fee from 49.99 to 54.99. I pay 54.99 per month for cable internet. Waaay too much!

Casper, WY, USA

 – About 3 months ago.

Cable Guy Who Wants To Help :)

Potential help from former cable guy. I make NO claims :( that I like Charter but only want to provide help to frustrated Charter customers :)

Cable Guy Who Wants To Help :)

Potential help from former cable guy. I make NO claims :( that I like Charter but only want to provide help to frustrated Charter customers :)

1. In response to "Internet going out when it rains" ? First, check all connections from splitters to ground block and make sure their tight and have good 1 GHZ splitters, rg-6 fittings and good rg6 cable. Then, if still having problems have a tech check for "noise"(any competent tech should know what that term means) inside the house and out. If still having problems. "Noise" ( frequency other than the "comfortable" low 23-30 mhz a modem likes) is being disturbed at . Levels about this freq WILL CAUSE PROBLEMS!!! If, that's not the problem, have the "drop" or feed cable from a tap to your house changed and make sure you have the latest modem 3.0. If you have anymore problems it is probably and "active" like an amplifier, mini-bridger or node causing the problem. In addition it could just be bad unresponsive modems. Get all the aforementioned things check first before swapping modem :)

 – About 3 months ago.

They claimed to have given us higher internet speeds for free (as if). Ever since their supposed speed increase, connectivity has been worse than ever....

They claimed to have given us higher internet speeds for free (as if). Ever since their supposed speed increase, connectivity has been worse than ever.

Kenly, NC, USA

 – About 3 months ago.

For the past few months my ping hasn't dropped below 300. Called someone to come fix it, first thing he does is open THEIR speedtest, proceeds to play Candy Crush on his Ipad for the 15 minutes it...

For the past few months my ping hasn't dropped below 300. Called someone to come fix it, first thing he does is open THEIR speedtest, proceeds to play Candy Crush on his Ipad for the 15 minutes it takes for their piece of shit speedtest to run, and of course THEIR speedtest says everything's fine. After showing him multiple other tests saying that my ping is absolute garbage, he says that those sites can't be trusted for accuracy.

USA

 – About 3 months ago.

Paying for 60Mbps (20GB/hr), but I've spent the last 10 hours trying to download a file that size....

Paying for 60Mbps (20GB/hr), but I've spent the last 10 hours trying to download a file that size.

Birmingham, AL, USA

 – About 3 months ago.

I love how a simple rain storm takes my internet and cable completely offline. Especially, considering the advertisements bashing satellite TV. Charter is a complete and utter joke, that does the bare...

I love how a simple rain storm takes my internet and cable completely offline. Especially, considering the advertisements bashing satellite TV. Charter is a complete and utter joke, that does the bare minimum to keep their services "working" they don't care if the internet is slow, and the quality of the TV is glitchy, just as long as it's on. If this were the power company having rolling black outs or your water company sending sewage through your drinking water, I bet they'd have themselves in deep sh*t, but low and behold! internet is not considered a utility, so feel free to enjoy your monopoly while it lasts, because it won't, and when you're bankrupt in 10 years we'll all have a collective sigh of relief knowing corporate monopolies like you can't take advantage of the common man any longer.

Ash, NC, USA

 – About 3 months ago.

Charter speed test shows 65mb!
Every other speed test shows less than 10 max!
I tried at least 7 other speed tests..........
LESS THAN 10 MAXX!!!!!!!!
Can anyone say...

Charter speed test shows 65mb!
Every other speed test shows less than 10 max!
I tried at least 7 other speed tests..........
LESS THAN 10 MAXX!!!!!!!!
Can anyone say FRAUD!!!!!!!!!!!!!!!!!!!!

Missoula, MT, USA

 – About 3 months ago.

These dumb bastards turn down the internet just out side of Missoula from 5-12 for absolutley no reason...

These dumb bastards turn down the internet just out side of Missoula from 5-12 for absolutley no reason

Hammond, LA, USA

 – About 3 months ago.

It seems like every other week, there is a problem with this crappy service. You guys suck!!!!!!!...

It seems like every other week, there is a problem with this crappy service. You guys suck!!!!!!!

Oxford, MA, USA

 – About 3 months ago.

some of this is general, some of this is about the so-called improved site.

a) internet, for me, IS truly 60MB. overpriced, but nothing I can do about that except go without, so I...

some of this is general, some of this is about the so-called improved site.

a) internet, for me, IS truly 60MB. overpriced, but nothing I can do about that except go without, so I pay.

b) television, for me, like everyone, is TOO MANY channels I do not want. HDTV box will NOT properly scale non-HD channels on HDTV's.

c) I had preferred using the internet-side of the television service, as more flexible, BUT premium channels do NOT allow me to turn off HD (like Netflix, EPIX, Amazon, and Hulu does) plus many channels will not load at all. and see below, too.

d) the new site SUCKS!!!! I repeat, the new site SUCKS!!!!!!!!! no homepage for news, and HORRIBLE navigation for online TV viewing, and a greatly-reduced amount of available content, to boot. once again, the new site SUCKS!!!!!!!!!!

we're keeping the internet, which IS overpriced but stable and fast in our area, but we're definitely exploring other television options.

note: we're in Coos Bay OR, 97420, just in case location isn't accurate

Lynwood, CA, USA

 – About 3 months ago.

I ordered service on the 17th it was set up the 19th I cancelled service on the 21st. They're still trying to charge me. First off the mexican guy they sent needed my help figuring out how to...

I ordered service on the 17th it was set up the 19th I cancelled service on the 21st. They're still trying to charge me. First off the mexican guy they sent needed my help figuring out how to install the box THEN he didnt even bring the cords or remote I provided my own cords installed on my own while he was on the phone asking his supervisor about the remote he left filthy black hand marks across my white walls and was horrible over all. THEN these dumb fucks sent out more technicians one after another to fix each others mistakes. LITERALLY 4 TECHS had to come out. I requested my number remain private they gave my home phone number out. I called to set security pin four times as well and literally had to keep calling in to fix that because each time the numbers were NOT the numbers i had chosen. I hope and wish that the CEO of charter is viciously raped by a pack of sex deprived gorillas.

Rochester, MN, USA

 – About 3 months ago.

Their new site is a joke. Couldn't even pay my bill. They've since rolled the site back - so now they can take money.

Their internet service in my area is actually awesome. ...

Their new site is a joke. Couldn't even pay my bill. They've since rolled the site back - so now they can take money.

Their internet service in my area is actually awesome. Their customer service, on the other hand, blows goats.

Cleburne, TX, USA

 – About 3 months ago.

would be nice if they had some concern toward existing customers -- real a holes to deal with. ...

would be nice if they had some concern toward existing customers -- real a holes to deal with.

Sartell, MN, USA

 – About 3 months ago.

We need to take a stand as consumers, may 1st, let's get everyone to cancel their cable until the white collar thugs who own it should fix crappy cable, DVR, internet, horrible cable access in...

We need to take a stand as consumers, may 1st, let's get everyone to cancel their cable until the white collar thugs who own it should fix crappy cable, DVR, internet, horrible cable access in home for ipod, iphone use streams evey 3 sec reimburse everyone consume 6 mos of free cable, and they to to fix services, provide quality service with better customer service. So no lies, no bs, no over charging and under giving of faster internet. CONSUMERS TAKE CHARGR, COMPLSIN AND CANCEL MAY 1, 3015

Suttons Bay, MI, USA

 – About 3 months ago.

Charter is a piece of shit! They are tracking my ip address and sending stupid emails to my father who is obviously too old to understand they are fake and full of shit. Die charter die. ...

Charter is a piece of shit! They are tracking my ip address and sending stupid emails to my father who is obviously too old to understand they are fake and full of shit. Die charter die.

Madison, WI, USA

 – About 3 months ago.

It says a lot about how they view customers that they aren't embarrassed by this website....

It says a lot about how they view customers that they aren't embarrassed by this website.

Madison, WI, USA

 – About 3 months ago.

They force me to use a cable box that doesn't work....

They force me to use a cable box that doesn't work.

Madison, WI, USA

 – About 3 months ago.

They talked us into buying a new router when the old one not only worked, but was less hackable....

They talked us into buying a new router when the old one not only worked, but was less hackable.

Joplin, MO, USA

 – About 3 months ago.

I'm about to shove my cable line up charters ass and use them for my WiFi router. They charge $5 a month to borrow a router when you can buy one for $25, then they want to charge another $40...

I'm about to shove my cable line up charters ass and use them for my WiFi router. They charge $5 a month to borrow a router when you can buy one for $25, then they want to charge another $40 "activation fee" when they really just want more money.

Lagrange, GA, USA

 – About 3 months ago.

I dropped their TV package when the price went up 40% in one jump. The internet was good so I kept it. Now they call every day and won't stop. So I am going to drop the internet as well. ...

I dropped their TV package when the price went up 40% in one jump. The internet was good so I kept it. Now they call every day and won't stop. So I am going to drop the internet as well. Stupid company! I've been a Charter customer for fourteen years.

USA

 – About 3 months ago.

I LOVE CHARTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
...

I LOVE CHARTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

USA

 – About 3 months ago.

I LOVE CHARTER!!!!!!!!!!...

I LOVE CHARTER!!!!!!!!!!

Choteau, MT, USA

 – About 3 months ago.

I really would like to use the Phone On-line Manager..their webbased tool for setting call forwarding, voicemail etc, except it has never worked. When I call tech support, they say "yep.. it...

I really would like to use the Phone On-line Manager..their webbased tool for setting call forwarding, voicemail etc, except it has never worked. When I call tech support, they say "yep.. it doesn't work, we don't know why, don't know when it will be fixed."

Missoula, MT, USA

 – About 3 months ago.

In August of 2014, Charter said that customers would see an increase in Internet Speed from 30mb/s to 60mb/s after the digital conversion was complete in December AT NO ADDITIONAL COST. I don't...

In August of 2014, Charter said that customers would see an increase in Internet Speed from 30mb/s to 60mb/s after the digital conversion was complete in December AT NO ADDITIONAL COST. I don't think they understand English very well. Beginning with the next bill, the price of Internet Service increased from 54.99 to 59.99 per month. No warning, no notice, no explanation. Just increased cost. What is it going to take until people decide it is important to put controls on this company. There is no one to talk to or any way it appears to have in impact on this problem. Charter's solution if you are not happy with their wonderful customer service is to disconnect you. Frustrating as hell.

Saint Louis, MO, USA

 – About 3 months ago.

I have been a Charter Business customer for less than 8 months after having AT&T for 8 years. It is faster I am not going to lie but the internet drops at least once a day and my phone calls are being...

I have been a Charter Business customer for less than 8 months after having AT&T for 8 years. It is faster I am not going to lie but the internet drops at least once a day and my phone calls are being told my number is disconnected from time to tim. Yes it is a technical issue but never had this problem before Charter. Going back to land line with ATT and deal with the slower internet speed. Oh, One quick thing about their customer service was having a rep actually tell me "Sir, If you will just calm down and be quiet for a moment I will attempt to help you!" . This was after being transferred 3 times... Charter in my opinion is TERRIBLE.

Hurst, TX, USA

 – About 3 months ago.

Cameron
Ok fuck charter... I'm in north richland hills, Tx and I've called customer support and tried to fix my wifi problem many times with charter... They claim to reset my modem shit...

Cameron
Ok fuck charter... I'm in north richland hills, Tx and I've called customer support and tried to fix my wifi problem many times with charter... They claim to reset my modem shit black box which is the same as unplugging it to reset.. From my bedroom my PS3 or laptops or sonos system won't work. I get 1.8 meg in the bedroom.. I pay for 60 meg that's a crock of shit.. The tech told me to plug in hard wired and all of a sudden I got 50 meg. But do they expect me to plug everything in? No he tells me it's my routers fault well guess what I just bought a new 200$ router because of the last phone call.. Did exactly the same thing with the new router as the old one.. But now it's my new routers fault and I need to call the router company i finished the call with "there's mo contracts correct" he says "yes sir why" I said " because I'll be calling AT&T to get my uverse back cuz I never had any problems with them and they send techs out and there customer service actually solve problems" oh and on top of that my remotes stopped working to my cable boxes so I can even watch TV WTF?? But they have to transfer you to te TV department to get a remote too fuck charter AND FUCK YOU FLOYD KNOBBS I DO CALL IN AND GET SHIT IN RETURN

Billings, MT, USA

 – About 3 months ago.

In Billings they set up a speed test server so everyone with slow speeds can be told they are getting their correct speed. But its still slow as hell and on speedtest.net we are still only getting a...

In Billings they set up a speed test server so everyone with slow speeds can be told they are getting their correct speed. But its still slow as hell and on speedtest.net we are still only getting a couple megs down at night if we are lucky. This service sucks from every possible angle and any idiot trying to defend it is a moron.

Bozeman, MT, USA

 – About 3 months ago.

Stupid, incompetent idiots. After they bought out Bresnan, they can't even migrate email addresses into the new system, causing hundreds here to lose their Bresnan addresses> And their web mail...

Stupid, incompetent idiots. After they bought out Bresnan, they can't even migrate email addresses into the new system, causing hundreds here to lose their Bresnan addresses> And their web mail page is a sad joke.

Saint Louis, MO, USA

 – About 3 months ago.

Just a couple more bucks increase due to costs when economically Charter should be seeing an increase in their profits if nothing else by the money saved in fuel costs alone, and I'll consider...

Just a couple more bucks increase due to costs when economically Charter should be seeing an increase in their profits if nothing else by the money saved in fuel costs alone, and I'll consider going back to ATT with one of their new customer specials! I remember Charter harping NO increase in cost to the consumer, no added fees, yet you will move up from 30 meg to 60, now, a month or so later after I actually saw an increase in speed, Bam blindsided by an added $5 per month unannounced added to my bill.

Long Beach, CA, USA

 – About 3 months ago.

it's so freakin unstable. google.com was not loading, I though google was down....

it's so freakin unstable. google.com was not loading, I though google was down.

Grand Junction, CO, USA

 – About 3 months ago.

You never when your e-mail is going to be accessible or whether your composed e-mails are actually delivered.Their home page is a poor excuse`and not worth the time. The service overall is sketchy at...

You never when your e-mail is going to be accessible or whether your composed e-mails are actually delivered.Their home page is a poor excuse`and not worth the time. The service overall is sketchy at best and nonexistent at it`s worst. Charter stinks!

Ash, NC, USA

 – About 3 months ago.

Sounds like Floyds Knobs works for Charter.............

Sounds like Floyds Knobs works for Charter..........

Bethel, CT, USA

 – About 3 months ago.

Great customer service there from Floyds Knobs LOL. ...

Great customer service there from Floyds Knobs LOL.

Floyds Knobs, IN, USA

 – About 3 months ago.

do any of you fucktards call in, or do you just come on here and bitch and dont do anyting to fix the issue?...

do any of you fucktards call in, or do you just come on here and bitch and dont do anyting to fix the issue?

Floyds Knobs, IN, USA

 – About 3 months ago.

also its still 54.99 for 60mbps like it was for 30mbps. quit bitching that you got doubled in speed for free when i pay $70 a month for 30mbps with TWC....

also its still 54.99 for 60mbps like it was for 30mbps. quit bitching that you got doubled in speed for free when i pay $70 a month for 30mbps with TWC.

Floyds Knobs, IN, USA

 – About 3 months ago.

how about instead of saying speed suck you guys actually learn how to bypass your router before running speed tests. majority of the time, its router updates or your router is 5 years old which in...

how about instead of saying speed suck you guys actually learn how to bypass your router before running speed tests. majority of the time, its router updates or your router is 5 years old which in tech years is more like 10. Learn about technology before you bitch.

Paxton, MA, USA

 – About 3 months ago.

also why does digital have to be the way? they used to use just the cable. Now you need a box ? OK can I purchase one ? NO ? But I have to pay 6.99 a month to use ? for the rest of my life ? so That...

also why does digital have to be the way? they used to use just the cable. Now you need a box ? OK can I purchase one ? NO ? But I have to pay 6.99 a month to use ? for the rest of my life ? so That means in 20 years I have bought 10 boxes but still don't own ? PURE BS.

Paxton, MA, USA

 – About 3 months ago.

So the difference from 30 mbps to 60 mbps ? just the number. It's still 4.3 for upload speed. They raised the price and made it "faster" for speed. Bunch of hooey....

So the difference from 30 mbps to 60 mbps ? just the number. It's still 4.3 for upload speed. They raised the price and made it "faster" for speed. Bunch of hooey.

Ash, NC, USA

 – About 3 months ago.

HAVE NOT HAD TO WATCH ANY LAME COMMERCIALS!!!!!!!!!!! GEEEEZ!!!!!!!!!...

HAVE NOT HAD TO WATCH ANY LAME COMMERCIALS!!!!!!!!!!! GEEEEZ!!!!!!!!!

Ash, NC, USA

 – About 3 months ago.

Not sure why it says I am in Ash NC,
I am in Great Falls Montana.
And I meant to say I have had to watch ANY lame charter commercials in six weeks.....

Not sure why it says I am in Ash NC,
I am in Great Falls Montana.
And I meant to say I have had to watch ANY lame charter commercials in six weeks.....
YAHOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!

Ash, NC, USA

 – About 3 months ago.

5.6 m tonight, last night, the night before. 60 m???? For who???
Best part of cutting cable, is I haven't seen and lame Charter commercials for six weeks!!!! YAHOO!!!!!!!!!!!!!!!!!...

5.6 m tonight, last night, the night before. 60 m???? For who???
Best part of cutting cable, is I haven't seen and lame Charter commercials for six weeks!!!! YAHOO!!!!!!!!!!!!!!!!!

Cape Girardeau, MO, USA

 – About 3 months ago.

Fucking sick of the obnoxious commercials that are played EVERY god damn commercial break! ...

Fucking sick of the obnoxious commercials that are played EVERY god damn commercial break!

Stoughton, WI, USA

 – About 3 months ago.

Still waiting for the 30 M now they say 60 M, wow speed test shows 18-25 M. some days only 8-12 M. Really and I pay for 30 M. OK I'm done. ...

Still waiting for the 30 M now they say 60 M, wow speed test shows 18-25 M. some days only 8-12 M. Really and I pay for 30 M. OK I'm done.

Pepperell, MA, USA

 – About 3 months ago.

E-mail gives a white screen, going on 5 days now. But joy of joys, they "hope to have it fixed by the end of the month." Unfortunately, I forgot to ask which month. It would be great if...

E-mail gives a white screen, going on 5 days now. But joy of joys, they "hope to have it fixed by the end of the month." Unfortunately, I forgot to ask which month. It would be great if SOMEONE in the company knew how to run a web/software development project.

Blowing Rock, NC, USA

 – About 3 months ago.

All I need is internet. No TV. 42.99 to 59.99 after a year. Now its 64.99 in 2014. So much for being thrifty....

All I need is internet. No TV. 42.99 to 59.99 after a year. Now its 64.99 in 2014. So much for being thrifty.

Cheyenne, WY, USA

 – About 3 months ago.

It seems like just about every ISP I have ever had suffers from gross criminal incompetence. Charter is just one in a long line. WHEN will those criminals be prosecuted accordingly?

I...

It seems like just about every ISP I have ever had suffers from gross criminal incompetence. Charter is just one in a long line. WHEN will those criminals be prosecuted accordingly?

I share the internet with my neighbor. Charter internet got so bad that I often just had to give up on using the net for a while. The wireless connection between her machine and mine has always been solid. I motivated her to complain about it, then it got right again. Shortly after, her modem died. After jerking her around, costing her time off from work and depriving her of online income for 11 days, they finally came up with a modem. Now, we are back to the same old, pitiful "service". Useless. Now she must waste more time trying to extract their head(s) from their rectum(s).

When will an honest, quality (?) internet provider come along? WHY must they ALL be so very incompetent?

West Richland, WA, USA

 – About 3 months ago.

Charter cant even load a Facebook page. internet cuts out. charge way too much. noting but a pain to deal with. Oh and Centurylink sucks too....

Charter cant even load a Facebook page. internet cuts out. charge way too much. noting but a pain to deal with. Oh and Centurylink sucks too.

Riverton, WY, USA

 – About 3 months ago.

We pay a pretty exorbitant fee for what is supposedly 60MPBS. I rarely get more than 15, and during peak hours get less than 5. What's REALLY fucking annoying about it is that they're the only...

We pay a pretty exorbitant fee for what is supposedly 60MPBS. I rarely get more than 15, and during peak hours get less than 5. What's REALLY fucking annoying about it is that they're the only high-speed provider in the area because they bought out the other one that used to be around, and guess what -- that former provider, whose lines and equipment were all absorbed by Charter in the buyout, always gave the exact speeds advertised. So the problem is definitely not technical, or a matter of capacity. The conclusion that I've come to is this: they're fuckheads, and can go fuck themselves.

Athens, GA, USA

 – About 3 months ago.

FUCK U CHARTER FOR OVER CHARGING ME. U POS...

FUCK U CHARTER FOR OVER CHARGING ME. U POS

Duluth, GA, USA

 – About 3 months ago.

These fuckfaces give me continually garbage service. Internet that is much slower than what I pay for and is prone to complete service interruptions. Ever since I called to cancel my cable, they keep...

These fuckfaces give me continually garbage service. Internet that is much slower than what I pay for and is prone to complete service interruptions. Ever since I called to cancel my cable, they keep calling me (using numbers with my local area code) with new upgrade offers. Fuck this company.

Roscoe, IL, USA

 – About 3 months ago.

Not even worth calling to complain. They know they have a monopoly and don't care. I've been running pretty much at dial-up speed for the past few days and I'm sure that if I call them...

Not even worth calling to complain. They know they have a monopoly and don't care. I've been running pretty much at dial-up speed for the past few days and I'm sure that if I call them they will tell me "must be a problem on your end, we aren't having any problems"

Fort Worth, TX, USA

 – About 3 months ago.

Called to get information on when I'd be receiving my supposedly free upgrade to
60 mbps and was told it wasn't available where I live. Asked for a time frame of when that would take...

Called to get information on when I'd be receiving my supposedly free upgrade to
60 mbps and was told it wasn't available where I live. Asked for a time frame of when that would take effect and was told they don't know. Paying $60 for 30 mbps when others are paying the same money for higher speeds. Fucking fucksticks.

Alabaster, AL, USA

 – About 3 months ago.

Charter has THE WORST ROUTING EVER from Birmingham AL. If I want to connect to a server out west I need to route over to Atlanta, then up through Virginia THEN shoot over to DALLAS/CHICAGO/LA. And if...

Charter has THE WORST ROUTING EVER from Birmingham AL. If I want to connect to a server out west I need to route over to Atlanta, then up through Virginia THEN shoot over to DALLAS/CHICAGO/LA. And if that isn't bad enough, it goes through GTT nodes which I assume are AT&T nodes with cause ping spikes to anywhere. Especially Chicago/Texas.

If you play any games that require good ping, fuck charter and move somewhere else. They have a complete monopoly here.

Beloit, WI, USA

 – About 3 months ago.

Charter's rates are ridiculous. once the introductory offer expires, they charge almost double their rates. Such a underhanded way to do business....

Charter's rates are ridiculous. once the introductory offer expires, they charge almost double their rates. Such a underhanded way to do business.

Grand Junction, CO, USA

 – About 3 months ago.

pissed off that the HD YouTube of Georgia v So Carolina 2014 game keeps lowering itself to dial up speed. getting too regular for my taste. somebody recommend options, and not dish thank you.

pissed off that the HD YouTube of Georgia v So Carolina 2014 game keeps lowering itself to dial up speed. getting too regular for my taste. somebody recommend options, and not dish thank you.
pokey old grand junction co

Grand Junction, CO, USA

 – About 3 months ago.

81507...

81507

Asheville, NC, USA

 – About 3 months ago.

I have been without e-mail for 4 days now, screens blank regardless of browser or computer.....this is a mess! Is it their system or service or something else????? Really getting tired of this and...

I have been without e-mail for 4 days now, screens blank regardless of browser or computer.....this is a mess! Is it their system or service or something else????? Really getting tired of this and I have clients I can't get to.

Riverside, CA, USA

 – About 3 months ago.

Speed sucks, and they have no one to compete with them, so no reason to improve. Time to move to Bulgaria where they get 10x faster internet for less than 50% of the cost. :P...

Speed sucks, and they have no one to compete with them, so no reason to improve. Time to move to Bulgaria where they get 10x faster internet for less than 50% of the cost. :P

Riverside, CA, USA

 – About 3 months ago.

Charter sucks so much. They have a 'legal' monopoly in my area, dsl is only 'competition'. Seems to be normal around much of the USA. One cable provider, one dsl provider. No idea why...

Charter sucks so much. They have a 'legal' monopoly in my area, dsl is only 'competition'. Seems to be normal around much of the USA. One cable provider, one dsl provider. No idea why the government allows this. Speed sucks, and they have no one to compete with them, so no reason to improve. Time to move to Bulgaria where they get 10x faster internet for less than 50% of the cost. :P

Menomonie, WI, USA

 – About 3 months ago.

How do I pay my bill? Every time I click "pay bill" it brings me back to the damn login. How many fucking times do they need me to log in? Fuck it, I'm not paying......

How do I pay my bill? Every time I click "pay bill" it brings me back to the damn login. How many fucking times do they need me to log in? Fuck it, I'm not paying...

Pepperell, MA, USA

 – About 3 months ago.

New e-mail "app" released at pre-Beta level, worst piece of crap I've come across in almost 30 years of using e-mail. But wait, there's more! Local e-mail server has been down for 8...

New e-mail "app" released at pre-Beta level, worst piece of crap I've come across in almost 30 years of using e-mail. But wait, there's more! Local e-mail server has been down for 8 hours, called to try to get credit for today, they tell me "because e-mail is free, when don't give credit." Apparently, I look like an idiot over the telephone. If it were "free" they wouldn't charge for the upkeep, which I'm pretty sure they fold into their fees.

Peru, NY, USA

 – About 3 months ago.

Who the fuck needs phone service? and you only offer up to 30 mbps? not worth any fucking money....

Who the fuck needs phone service? and you only offer up to 30 mbps? not worth any fucking money.

Lake Mary, FL, USA

 – About 3 months ago.

$DISH to release #SlingTV internet streaming TV. For $20 p/mnth. So long cable! http://m.mic.com/articles/107738/the-future-of-tv-is-here-and-it-s-only-20-a-month...

$DISH to release #SlingTV internet streaming TV. For $20 p/mnth. So long cable! http://m.mic.com/articles/107738/the-future-of-tv-is-here-and-it-s-only-20-a-month

Victorville, CA, USA

 – About 3 months ago.

Redid their web site, now you need a Harvard degree just to pay your dam bill. Click "Pay My Bill" and it keeps sending you back to "Sign In.." WT?...

Redid their web site, now you need a Harvard degree just to pay your dam bill. Click "Pay My Bill" and it keeps sending you back to "Sign In.." WT?

Grand Junction, CO, USA

 – About 3 months ago.

My contact list was buried under discarded emails due to poor software design. For about two days every time I deleted something the file was put in My Contacts instead of Trash. When I contacted...

My contact list was buried under discarded emails due to poor software design. For about two days every time I deleted something the file was put in My Contacts instead of Trash. When I contacted Charter the customer support lady was nice but did not know what she was doing. Later when they called back the guy my Dad talked to said their was nothing wrong with the contacts folder-WRONG. I had to fix the problem my self. Also the "rate your customer service rep" questionnaire did not ask about their technical skills. Seriously considering new provider.

Belleville, IL, USA

 – About 3 months ago.

charter can suck my left nut ...

charter can suck my left nut

Pasadena, CA, USA

 – About 3 months ago.

FUCK CHARTER AND FUCK THIS SITE!!!!!! STOP TAKING DOWN MY POSTS YOU FUCKING ASSHOLES!!!!!!!!!!!!!!!!!!!!!!!!!!...

FUCK CHARTER AND FUCK THIS SITE!!!!!! STOP TAKING DOWN MY POSTS YOU FUCKING ASSHOLES!!!!!!!!!!!!!!!!!!!!!!!!!!

Ash, NC, USA

 – About 3 months ago.

Charter internet service SUCKS! Our internet drops several times a day and has done this for more than year, ever since Charter took over from Optimum. Each time, we have to reboot their modem. If it...

Charter internet service SUCKS! Our internet drops several times a day and has done this for more than year, ever since Charter took over from Optimum. Each time, we have to reboot their modem. If it isn't dropping, its so slow that we can't stream a thing. They advertise up to 60 mbps but at times we get only 4 mps!

I've filed a complaint with the FCC and I urge others to do the same. Maybe with enough complaints, Charter will be forced to do something. The online complaint form is at: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824

Onalaska, WI, USA

 – About 3 months ago.

Charter is ridiculous. I have never had such terrible customer service or just internet service in general! In this day and age there is no reason for the amount of disruptions in my service. Go ahead...

Charter is ridiculous. I have never had such terrible customer service or just internet service in general! In this day and age there is no reason for the amount of disruptions in my service. Go ahead and keep coming out with a faster speed that no one needs, but god forbid we figure out how to make a connection that works properly!! You guys suck!

Newnan, GA, USA

 – About 3 months ago.

They raised everyone's internet bill $5 a month, after calling me twice a month for the past year and saying, "we are raising your internet speed to 60mpbs and will NOT be charging your...

They raised everyone's internet bill $5 a month, after calling me twice a month for the past year and saying, "we are raising your internet speed to 60mpbs and will NOT be charging your more". Now 2015 rolls around, and they raise everyone's bill because of "rising costs". Rising costs of what exactly? And it's not like I can change my ISP to Time Warner since you monopolize cities so there's no competition. I also like how new customers get great deals, but those of us that have been with them for years get nothing for our loyalty. Way to stick it to your customers Charter...

Duluth, MN, USA

 – About 3 months ago.

Randomly increasing prices without increased service? Check. Saying "You will have the chance to review me after this call" and then refusing to hang up the phone so I can review them? Check....

Randomly increasing prices without increased service? Check. Saying "You will have the chance to review me after this call" and then refusing to hang up the phone so I can review them? Check. Price gouging when there are no other competitors in the area? Check. Slimy bastards.

New Albany, IN, USA

 – About 3 months ago.

No probs here. ...

No probs here.

Hesperia, CA, USA

 – About 3 months ago.

My bill just increased 5 dollars a month with the explanation of "rising costs". BULLSHIT. Costs are lower than ever for them. They have the infrastructure in place and fuel prices are low....

My bill just increased 5 dollars a month with the explanation of "rising costs". BULLSHIT. Costs are lower than ever for them. They have the infrastructure in place and fuel prices are low. They are greedy and disgusting. Recently they announced a "free" internet speed increase. My speed was fine, but now they increase my bill for no friggin reason. Damn I wish I had another choice. FCC rules have really screwed US citizens.

Montrose, CO, USA

 – About 3 months ago.

Charter sucks because they over charge you for simple services and the DVR recordings freeze with no way to recover, add that to the live T.V freezing. Switching to DISH. Will be getting more...

Charter sucks because they over charge you for simple services and the DVR recordings freeze with no way to recover, add that to the live T.V freezing. Switching to DISH. Will be getting more services for 30%less money!

Grand Junction, CO, USA

 – About 3 months ago.

Tiresome. About to go into week 4 without e-mail. Every time I call I get the same thing.
"We are escalating this matter..." And another week goes by and nothing. There are two...

Tiresome. About to go into week 4 without e-mail. Every time I call I get the same thing.
"We are escalating this matter..." And another week goes by and nothing. There are two email boxes we have not had access to for nearly FOUR weeks! I understand that there can be tech issues-that's part of life, but what is upsetting is how long it is taking to resolve,,,

Somerset, KY, USA

 – About 4 months ago.

Every Sunday evening my net just suddenly just slows down to about nothing and now this new system charter is using sucks. I cant pay my bill because its saying my account settings is to low and...

Every Sunday evening my net just suddenly just slows down to about nothing and now this new system charter is using sucks. I cant pay my bill because its saying my account settings is to low and won't let me up it even though that's the only account.

Medford, OR, USA

 – About 4 months ago.

Charter is one of the worst cable companies I have ever had. Slow horrible internet, television that freezes once in a while and makes loud burst noises on some cable channels (mostly Turner-owned...

Charter is one of the worst cable companies I have ever had. Slow horrible internet, television that freezes once in a while and makes loud burst noises on some cable channels (mostly Turner-owned networks like CNN and TBS); as well as bad customer service.
But the one thing that grates me about Charter "Spectrum" is the god-awful commercials they have.
"Charter Spectrum Triple Play!!...844-455-2999!!" One of the worst friggin commercials I have ever seen in my LIFE! Charter-Ators singing and dancing about TV, internet and phone all being $29.99. Here in Yakima, all of my locals love to play this commercial up to 6+ times a day. And it airs on the local cable channel breaks as the "Double Play"! Give me a break Charter. The dancing choreography is awful, the song makes me want to throw my TV out the window, and I don't know hardly anyone who would think of enjoying this horrible POS commercial.
Last year, they aired another crap singing commercial with motorcycle dudes and stupid "Cable Angels". The office ad has aired for over 6 months now. Give it up Charter. I'm sick of it. About ready to call my local stations and tell them to get rid of this commercial once and for all.

Polson, MT, USA

 – About 4 months ago.

Email account still down since 12-12-2014 it was a bresnan.net account, they seem not to give a shit, Sorry it is a known issue,, Fuck Them!!...

Email account still down since 12-12-2014 it was a bresnan.net account, they seem not to give a shit, Sorry it is a known issue,, Fuck Them!!

Dudley, MA, USA

 – About 4 months ago.

I cant pay on their website because every time i sign in it signs me out ...

I cant pay on their website because every time i sign in it signs me out

Vaughn, MT, USA

 – About 4 months ago.

My mother lives in Great Falls.It seems like Charter is it as far as cable companys here. She is old and lives on a very tight budget.This company is charging her 32.00 for basic cable which was 24.99...

My mother lives in Great Falls.It seems like Charter is it as far as cable companys here. She is old and lives on a very tight budget.This company is charging her 32.00 for basic cable which was 24.99 when she started. She gets very few stations and most arent even worth watching.She cant hear to well and I feel like Charter took advantage. When she tried to call and find out why her bill keeps going up they give her aline of garbage.Tax for that,fee for this. We dont have taxs here in Montana! Iv tried to find a cable company here ,one that she could afford,and their are none.Charter has bought them all up. She cant have dish in her apartment house,so what now? I cant stand this company and yes there service sucks!!!!!!! Is there help for her?

Carson City, NV, USA

 – About 4 months ago.

Rate increased by $5 per month without any warning. Looks like I'm going to cancel my service for a more reasonable provider. Oh wait...I can't! Fucking dingoes. ...

Rate increased by $5 per month without any warning. Looks like I'm going to cancel my service for a more reasonable provider. Oh wait...I can't! Fucking dingoes.

Redding, CA, USA

 – About 4 months ago.

I started off by getting 60 Mbs right, not to shabby really good, then I got half, HALF A FUCKING MEGA BYTE WTF and Im still paying the same amount canceling my charter account tomorrow, Charter is...

I started off by getting 60 Mbs right, not to shabby really good, then I got half, HALF A FUCKING MEGA BYTE WTF and Im still paying the same amount canceling my charter account tomorrow, Charter is shit

Roscoe, IL, USA

 – About 4 months ago.

Awful service, I am constantly getting down time at least every 10 minutes, I am a gamer and this is absolute hell to deal with basically making gaming unplayable.

We pay for 30 MB DL 5...

Awful service, I am constantly getting down time at least every 10 minutes, I am a gamer and this is absolute hell to deal with basically making gaming unplayable.

We pay for 30 MB DL 5 UL and get 10 MB DL 2 MB UL. Horrible service, never go with it.
Sadly it is the only service in our area.

Rancho Cucamonga, CA, USA

 – About 4 months ago.

heey, why don't we all stop bitching about fuckin stupid retarded charter, get off our asses, cancel the fucken service for good, and stop giving these fuckers our money!!...

heey, why don't we all stop bitching about fuckin stupid retarded charter, get off our asses, cancel the fucken service for good, and stop giving these fuckers our money!!

Mcdonough, GA, USA

 – About 4 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 4 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 4 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 4 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 4 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 4 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 4 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Jackson, WY, USA

 – About 4 months ago.

My internet dies every Monday. I am so sick of Charter...

My internet dies every Monday. I am so sick of Charter

Vallejo, CA, USA

 – About 4 months ago.

They are beaners....

They are beaners.

Anderson, SC, USA

 – About 4 months ago.

FIX YOU INTERNET CHARTER! YOU'RE ACTUALLY NOT ABLE TO PROVIDENCE WHAT WE'RE PAYING FOR! THIS IS APPROACHING LAWSUIT TERRITORY! ...

FIX YOU INTERNET CHARTER! YOU'RE ACTUALLY NOT ABLE TO PROVIDENCE WHAT WE'RE PAYING FOR! THIS IS APPROACHING LAWSUIT TERRITORY!

Cheyenne, WY, USA

 – About 4 months ago.

http://www.speedtest.net/my-result/4018297666
here. this says it all Charter Internet really does suck. they couldn't find their ass in a snowstorm with both hands. I so wish there were...

http://www.speedtest.net/my-result/4018297666
here. this says it all Charter Internet really does suck. they couldn't find their ass in a snowstorm with both hands. I so wish there were other options here. and for what they charge maybe i should build my own cable company.
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