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Charter Communications

Ludington, MI, USA

Charter Chat just spins...waiting over twenty minutes now.

...

Charter Chat just spins...waiting over twenty minutes now.

 – About 3 hours ago.

Charter Communications

Cedar City, UT, USA

My Story -
I have had Charter triple play on and off again for several years now. For the past 9 month or so I've only had charter internet service, until recently. I decided to upgrade back...

My Story -
I have had Charter triple play on and off again for several years now. For the past 9 month or so I've only had charter internet service, until recently. I decided to upgrade back into the triple play for NFL season. The installer came to my house 9/4 to hook me up. Before he arrived, my internet connection worked fine. It took him about 20 minutes to do the hook-up and he was gone. no sooner does he pull away, I go to get back onto the internet and low and behold, NO INTERNET CONNECTION!!! Now I ask you, whose fault would you believe it to be if I had connection before the installer arrived but none after he left? Well I turned around and called Charter to have the repairman return back to my house to fix the problem he had created. After most of the day he finally returned and fixed the problem. he never actually explained to me what the problem was, but I was happy to have it resolved. About a week and a half later I receive a bill from charter for the addition charges for the triple play and an extra 35.00 service fee??? When I called again to have them explain the additional charges to me, they claimed that the 35.00 fee was a fee for having the repair man having to return to my house to fix the problem that he created. CAN YOU BELIVE THAT BS? they actually claimed that it was my device that screwed up NOT the technician. Well after an hour and a half of going back and forth and demanding that I would not pay the 35, they finally agreed to remove the payment. one of the worst experiences I have ever had to deal with working with charter. They think they own a monopoly on the cable service and they think they can push their customers around and charge them whatever they want whenever they want. I mfine with having only internet, I still watch whatever I want whenever I want

 – About 2 days ago.

Charter Communications

Lapeer, MI, USA

I thought Comcast was bad until I had to deal with what we should really call Charter Paid Outages & Slowdowns Corp. rather than Charter Internet. I used to get frustrated when the net would be down...

I thought Comcast was bad until I had to deal with what we should really call Charter Paid Outages & Slowdowns Corp. rather than Charter Internet. I used to get frustrated when the net would be down for an hour using Comcast, now that seems like a far-away utopia given how bad Charter is. The only thing reliable about them is their horrible customer service and lack of net stability.

 – About 3 days ago.

Charter Communications

Gilroy, CA, USA

Definitely WAY too expensive for what is delivered. Customer service is a travesty.

But hey... essentially, as a division of Comcast(?), it's essentially a monopoly--my family and I...

Definitely WAY too expensive for what is delivered. Customer service is a travesty.

But hey... essentially, as a division of Comcast(?), it's essentially a monopoly--my family and I have really no other CHOICE regarding digital packages, as... our city/area doesn't GET service in any other fashion.

What that means is... there is one type of orange for you at the store. Don't like it? Too bad. That's the only kind. Rotten or not, take it or leave it.

It's a bummer, as... I TRIED to find a local/home brew type of service, as I used to GREATLY enjoy those when I was younger... but no, they've all been eaten up by greedy corporations who "want it all".

Can't find the little guys anymore... only traces of their old sites, and what they used to be before they went belly up due to being unable to MARKET and advertise like mad, as compared to Comcast/Charter.

Such bullshit. More advertising and flashier models with makeup in your promo photos don't add up to BETTER PRODUCTS.

 – About 3 days ago.

Charter Communications

Holland, MI, USA

My ping is double and my download is half and as a competitive pro gamer this is troubling. Charter issues happen weekly -_- ...

My ping is double and my download is half and as a competitive pro gamer this is troubling. Charter issues happen weekly -_-

 – About 3 days ago.

Charter Communications

Lake Mary, FL, USA

I would rather get a colonoscopy than deal with charter customer service!...

I would rather get a colonoscopy than deal with charter customer service!

 – About 3 days ago.

Charter Communications

Birmingham, AL, USA

I have had Charter TV for over 30 years. No real problems (but for the ever increasing rate and "FEE" hikes). Recently got fed up with AT&T crap so left DSL and land line for Charter...

I have had Charter TV for over 30 years. No real problems (but for the ever increasing rate and "FEE" hikes). Recently got fed up with AT&T crap so left DSL and land line for Charter Internet. No problem except that Charter decided to go all digital so they could cash in on charging for a cable decoder box for every TV in your home. OK, so I ordered the boxes to be delivered before the deadline. No boxes. Finally got a real person and asked why the boxes were not here? "Oh, I see the order was not completed no boxes were shipped" No apologies, no Sorry bout that, Not even a Oops!, We screwed up. only that I would have to drive 15 miles to the Charter "SERVICE" center to get my boxes.( Eight days, NO TV! ) The lines were out thru the parking lot and police were directing traffic!. ( I guess they didn't get their boxes shipped either!) I left and returned a week later (15 days, NO TV!) only to wait in line for 1hr 2mins before I finally got to a window. ( Credit where due, She was very polite, apologized for the long wait ). Brought the boxes home, installed them. One worked, The other two did not. I spent several hours on and off the phone with Charter and was finally able to get the "REFRESH" option on their web site to enable the other two boxes. Then noticed that the pictures on all three TV's were "tiling" and freezing up. Again, long periods off phone calls to Charter and finally a Techie had me refresh the boxes (Again!) through my on line account at which time, they finally began to work properly ( Most of the time anyway).
Finally after numerous problems with my Straight Talk home phone service(Don't go there either!), I made a very bad decision to switch to Charter Phone. That was supposed to have been installed on 09/08/2014. They did not show up. After finally reaching a live person on my cell phone. They told me that there was a problem with the porting of my old land line from Straight Talk to Charter. ( When I switched from Verizon cell phone to Straight Talk, it took less that 20 mins while I was on the phone to complete the setup.) After numerous calls and several hours wasted, I was told they couldn't perform the port forwarding until 09/25/2014. That's 18 more days with no phone service. "Oh, Hello! On 09/09/2014, a young black man with whom, English was evidently his 3rd of 4th language showed up to install the phone! (????). Somewhat confused, I allowed him to view my setup and he made a phone call to Charter (On his phone of course!) who informed him that the port forwarding had not been completed and would not be performed until 09/25/2014 (Duh!). Evidently their internal communications are not very efficient either as the service man showed up to perform work which was not re-scheduled until 18 days later! I called Straight Talk to ask why the port forwarding request from Charter was taking so long to process. The agent informed me that there was NO record of any request for the forwarding of my existing port to Charter! ( WTF?) Why do they promise "service" and then completely disregard and/or ignore all agreements that were made? Miss a payment and see how fast they work to get what they want. If Direct TV didn't have those damnable 2 year contracts and hidden fees, I would already be there! What exactly is the FCC supposed to "Govern" anyway? Even the BBB should be on their corporate butts! Oh yeah, I have already filed a complaint with the local BBB and the FCC concerning their deplorable business practices.

 – About 4 days ago.

Charter Communications

New Britain, CT, USA

We have charter in Bozeman Mt.........they weren't the best before the change to all digital, but now they're HORRIBLE slow internet, cables all wierd with less channels, on demand sucks the...

We have charter in Bozeman Mt.........they weren't the best before the change to all digital, but now they're HORRIBLE slow internet, cables all wierd with less channels, on demand sucks the worst. Now there's commercials in tv anytime and you cant fast forward pause or rewind anymore! That was the best part about charter so we're changing providers asap! Charter you suck!!

 – About 5 days ago.

Charter Communications

Fort Worth, TX, USA

Could not even order mayweather fight due to spectrum
...

Could not even order mayweather fight due to spectrum

 – About 5 days ago.

Charter Communications

Grand Junction, CO, USA

Charter told me back in July of 2014 that in 2 weeks I was going to get speeds 50 megs download speeds. Here it is September of 2014 and still and I am still getting 30 megs downlaod speeds. Charter...

Charter told me back in July of 2014 that in 2 weeks I was going to get speeds 50 megs download speeds. Here it is September of 2014 and still and I am still getting 30 megs downlaod speeds. Charter is nothing but Liers!!!!!!!!!!!!!!!!!

 – About 5 days ago.

Charter Communications

Grand Junction, CO, USA

Comcast is bad but Charter internet Sucks Worse. I have my own cable -Motorola- )They will not allow for me to use my own modem. The give you this POS Arris modem that is NOT a Wireless Modem. Then...

Comcast is bad but Charter internet Sucks Worse. I have my own cable -Motorola- )They will not allow for me to use my own modem. The give you this POS Arris modem that is NOT a Wireless Modem. Then They wanted to charge me for 5 bux a month for a Wireless Router. What a rip off! That's 60 bux a year. So I went an bought a Wireless router for 20 bux. To be honest Even though Comcast is bad for the internet service . If Comcast was in my area here in western Colorado I would drop Charter in heart beat. Charter Sucks! And Comcast is Cheaper Than Charter!

 – About 5 days ago.

Charter Communications

Saint Louis, MO, USA

Gone as high up the ladder with Charter as I can and they still refuse to admit my slow internet is on their end. I have neighbors with the same slow internet can't get faster than 10 meg and much...

Gone as high up the ladder with Charter as I can and they still refuse to admit my slow internet is on their end. I have neighbors with the same slow internet can't get faster than 10 meg and much of the time it is less than 2m lately. My coworkers are complaining too so I think it is city wide and now finding this site and seeing people having same issue nation wide. Why are they giving customers such a hard time?! Why have I had to miss 2 days of work and wages to no avail? They still fix nothing and don't admit their problem? They are a monopoly and don't care as long as the money keeps coming in. I wish I had another so called High Speed choice. 24 years with Charter and the service has never been worse.

 – About 6 days ago.

Charter Communications

Sidney, NE, USA

having speeds of around 1mbps during evening hours! supposedly finally going all digital here according to repair guy even though that was suppose to happen a few years ago. speeds still haven't...

having speeds of around 1mbps during evening hours! supposedly finally going all digital here according to repair guy even though that was suppose to happen a few years ago. speeds still haven't improved and if anything are getting worse. don't get charter unless you like them throttling your speeds and spying on your network!

 – About 1 Week ago.

Charter Communications

Milford, MA, USA

Charter Cable service here in Douglas MA is the worst! Our town must be in bed with someone because it's all we have here... Now Charter is forcing all the customers to buy boxes to use their...

Charter Cable service here in Douglas MA is the worst! Our town must be in bed with someone because it's all we have here... Now Charter is forcing all the customers to buy boxes to use their TV's We need some competition here in Douglas.... I just want to use my tv...

 – About 1 Week ago.

Charter Communications

Birmingham, AL, USA

Why do I have to get a phone to get the best price? I don't want it!...

Why do I have to get a phone to get the best price? I don't want it!

 – About 1 Week ago.

Charter Communications

North Platte, NE, USA

Paying for 30mbps, getting 1-5 for about a month now. Called them and had guys come by two times with nothing more the usual bullshit. Supposedly speeding up at end of last month and never happened,...

Paying for 30mbps, getting 1-5 for about a month now. Called them and had guys come by two times with nothing more the usual bullshit. Supposedly speeding up at end of last month and never happened, actually getting worse. This dl rate is horrible.

 – About 1 Week ago.

Charter Communications

Park Rapids, MN, USA

Charter is garbs, fuck sake....

Charter is garbs, fuck sake.

 – About 1 Week ago.

Charter Communications

Glendale, CA, USA

Paying for 30mbps, getting 1.74. Now I don't expect to always be at 30.... but 1.74 is really fucking bad. This isn't uncommon either....

Paying for 30mbps, getting 1.74. Now I don't expect to always be at 30.... but 1.74 is really fucking bad. This isn't uncommon either.

 – About 1 Week ago.

Charter Communications

Lakeville, MN, USA

I'm supposedly paying for 30 mbps... on some days (and this happens OFTEN!) i get LESS THAN 1mbps!!! WTF!!!! W..T..F!?!?!...

I'm supposedly paying for 30 mbps... on some days (and this happens OFTEN!) i get LESS THAN 1mbps!!! WTF!!!! W..T..F!?!?!

 – About 1 Week ago.

Charter Communications

South Lake Tahoe, CA, USA

No Oakland A's games and I live in their MSA. Charter will not carry CSBA because it is owned by Comcast. I cannot get A's games on local TV and I cannot get them on MLB from Apple TV because...

No Oakland A's games and I live in their MSA. Charter will not carry CSBA because it is owned by Comcast. I cannot get A's games on local TV and I cannot get them on MLB from Apple TV because they are blacked out.
No PAC 12 Network. I want my WA huskies games goddammit

 – About 1 Week ago.

Charter Communications

Fort Worth, TX, USA

Worst internet service I've ever had!! My smart tv skips constantly at least a few times a day.. Never had this problem with AT&T. I live in down town ft worth so a major area. I've had...

Worst internet service I've ever had!! My smart tv skips constantly at least a few times a day.. Never had this problem with AT&T. I live in down town ft worth so a major area. I've had modem, connection and cables checked.. They have complete outages about once ever two months, currently changing to AT&T. When you call they make up excuses. How are they not out of business???

 – About 1 Week ago.

Charter Communications

USA

Daily the charter internet slows down to a point where it is unusable from 5PM onwards (PC, Netflix, have to switch to cellular network on phone instead of wifi). If there were another option in my...

Daily the charter internet slows down to a point where it is unusable from 5PM onwards (PC, Netflix, have to switch to cellular network on phone instead of wifi). If there were another option in my area for internet providers I would have switched to just about anyone else long ago. When you finally do get in touch with customer service, the people on the payroll are idiots and won't admit there is a problem. Somehow the internet slowdown is something I'm doing? How so Mr. customer service rep, What am I doing that is slowing down my internet speed while I am not using it?

 – About 1 Week ago.

Charter Communications

Athens, GA, USA

charter sux because they never provide their programming schedule to outside sources. As a result, any cable lineup changes are not reflected in any third party tv listings.
...

charter sux because they never provide their programming schedule to outside sources. As a result, any cable lineup changes are not reflected in any third party tv listings.

 – About 1 Week ago.

Charter Communications

Bethel, CT, USA

@Chilton, WI, USA. Would love to see a #DropCharter day. Would be a great way of showing the cable companies that customers do matter! Their stock price keeps rising, and presumably the fat-cats are...

@Chilton, WI, USA. Would love to see a #DropCharter day. Would be a great way of showing the cable companies that customers do matter! Their stock price keeps rising, and presumably the fat-cats are enjoying that as we all suffer with mediocre to terrible service.

 – About 1 Week ago.

Charter Communications

USA

I have been a Charter customer since February 2014, this is the worst company I have ever dealt with their customer support have no idea what’s going on they read from a script and do not listen to...

I have been a Charter customer since February 2014, this is the worst company I have ever dealt with their customer support have no idea what’s going on they read from a script and do not listen to their customers. We got cable TV, Internet, and phone we had DirecTV for over seven years customer service was great they came out and installed all wiring and their boxes in every room we asked them to with no charge and barely had outages even in rain and snow whether cannot say that about charter communications if we get just a little bit arraign our Internet, phone and cable goes out when charter first came out and installed our cable it worked pretty good no complaints. Charter then had a group come out and bury the cable and every since that time we have not had consistent Internet or phone service we try to call customer service at first but after spending an hour on the phone and then blaming our equipment when they could not even get into their equipment to their computers for a while we quit calling and just dealt with the problem but here in the last three weeks we call every time our Internet goes out which is about 30 other day and all customer service does is read from a script you’re lucky if you can get one that can understand or speak English you have to cost the asked for a supervisor. I’m seriously thinking about getting in touch with some friends and putting ads in every newspaper in the state of Alabama and the surrounding states that charter communications are in asking people if they have the same problems. Since my wife is a lawyer we are seriously thinking about a class action lawsuit for charter communications maybe if we can get enough people involved to get this lawsuit filed charter communications will finally step up and give all of us the service that we pay for, I know I get very sick and upset every time I see one of charter communications commercials let stand up together and force charter communications to give us what we pay for. I would love to have the opportunity to talk to the corporate office and the CEO of charter communication

 – About 1 Week ago.

Charter Communications

Chilton, WI, USA

Ya kno every once in a while we have a day where nobody buys gas to drop gas prices! I think there should be a day where everyone cancels their charter and switches. Charter has been getting away with...

Ya kno every once in a while we have a day where nobody buys gas to drop gas prices! I think there should be a day where everyone cancels their charter and switches. Charter has been getting away with raping america in their ass and its bullshyt. Call it a protest or w/e u call it but if charter lost all of their costumers they would have to make changes!!!

 – About 2 weeks ago.

Charter Communications

Chilton, WI, USA

Fuck charter. They came and installed about two weeks ago since the day they hooked me up its been not stop cutting in snd out on the tv and the internet quits working all the time. Ya kno if they...

Fuck charter. They came and installed about two weeks ago since the day they hooked me up its been not stop cutting in snd out on the tv and the internet quits working all the time. Ya kno if they were cheap I'd expext it but they want to charge u out the ass!

 – About 2 weeks ago.

Charter Communications

Deatsville, AL, USA

Complete outage for southwest Michigan since friday with zero eta on restoration... Absolutely horrible....

Complete outage for southwest Michigan since friday with zero eta on restoration... Absolutely horrible.

 – About 2 weeks ago.

Charter Communications

Chicago, IL, USA

Everytime it rains or a thunder storm the cable goes out. Pain in the ass to reset the damn modem and router. I'm going back to slow DSL, at least it works....

Everytime it rains or a thunder storm the cable goes out. Pain in the ass to reset the damn modem and router. I'm going back to slow DSL, at least it works.

 – About 2 weeks ago.

Charter Communications

Anderson, SC, USA

Charter is not immune to weather. Cable lines get cut,
Chewed and nicked. Water gets in. Also hot and cold temps can cause issues. When the plant is operating properly and everything is...

Charter is not immune to weather. Cable lines get cut,
Chewed and nicked. Water gets in. Also hot and cold temps can cause issues. When the plant is operating properly and everything is installed correctly it is very reliable. The internet isn't slow, most of your computers are. Getting boxes on every tv eliminated theft, free up a bunch of space from removing analog from the network and is allowing charter to increase the output of hsi speeds as well as the number of hd channels broadcasted

 – About 2 weeks ago.

Charter Communications

Oxford, MA, USA

Thais has to be the biggest bunch of horse shit cable company. We never had a problem with the cable until they made us get those boxes that we had to have because they were going to HD. Then they...

Thais has to be the biggest bunch of horse shit cable company. We never had a problem with the cable until they made us get those boxes that we had to have because they were going to HD. Then they tell you that you can get a box for $6 a month that's not HD. What the hell!?!?!? I will be calling direct in the morning

 – About 2 weeks ago.

Charter Communications

Birmingham, AL, USA

Charter says cable is immune to weather. Explain consent slowness when it rains then......

Charter says cable is immune to weather. Explain consent slowness when it rains then...

 – About 2 weeks ago.

Charter Communications

Cullman, AL, USA

I have had service with them in Alabama for about 4 years now and i use it for streaming/gaming. This is literally the worst company i have ever encountered. In 2 different residents i have lived in i...

I have had service with them in Alabama for about 4 years now and i use it for streaming/gaming. This is literally the worst company i have ever encountered. In 2 different residents i have lived in i have probably had a tech come out about 40 times in 4 years. Nothing ever gets fixed... EVER! I don't get the speeds i'm paying for and the shit is never working properly. Fuck them

 – About 2 weeks ago.

Charter Communications

Dandridge, TN, USA

FUCK HER RIGHT IN HER PUSSY...

FUCK HER RIGHT IN HER PUSSY

 – About 2 weeks ago.

Charter Communications

Dandridge, TN, USA

My fucking cable with charter is getting worse everyday., don't really have alot of problems with internet but... TV is constantly going out and my cable box just resets itself when it's...

My fucking cable with charter is getting worse everyday., don't really have alot of problems with internet but... TV is constantly going out and my cable box just resets itself when it's feeling like it.... FUCK HER RIGHT IN HER PUSSY!!!!!!!!

 – About 2 weeks ago.

Charter Communications

Butte, MT, USA

I am getting consistently thrown off the internet and experience "tiling" on my TV so bad I can't even watch it! Charter sent a serviceman out Sunday, the following Tuesday, and the...

I am getting consistently thrown off the internet and experience "tiling" on my TV so bad I can't even watch it! Charter sent a serviceman out Sunday, the following Tuesday, and the following Thursday. The guy on Thursday checked and said my signal is good and they must have fixed the line up the street. . .JOKE!!! Still experiencing the same problems. . .for a mere $200, you too can have this. Looking for an alternative internet/cable provider in Grand Junction, CO. . .anyone know of one???

 – About 2 weeks ago.

Charter Communications

La Crosse, WI, USA

Charter has been a pain in my ass for over 1.5 years. our prices for basic expanded were pretty good, but then they jacked it up to 136 bucks. Then after the all digital switch, I understood I could...

Charter has been a pain in my ass for over 1.5 years. our prices for basic expanded were pretty good, but then they jacked it up to 136 bucks. Then after the all digital switch, I understood I could get an extra hd box free for a year but when I got my next bill they jacked the price up 30 bucks. When I called Customer service they told me the extra 30 bucks came from the hd box. When I told them I was told it was free, they refused to give me my money back. Unfortunately I'm stuck with charter now because Centurylink is worse, Satellite is expensive and Mediacom does not cover my part of the town.

 – About 2 weeks ago.

Charter Communications

Saint Louis, MO, USA

I have been waiting 7 days for Charter to come to my home to boost the signal OUTSIDE the house. Each day, I'm told that I have an "open" service order. At 9:00pm or after every evening,...

I have been waiting 7 days for Charter to come to my home to boost the signal OUTSIDE the house. Each day, I'm told that I have an "open" service order. At 9:00pm or after every evening, I phone and ask when my order was completed that day. "Ah, Mr. X, the service has been rescheduled to tomorrow". From my viewpoint, no one at Charter is escalating the problem so that it is taken care of. I've had 3 in-home visits by Charter tech who all say the same thing; the signal coming into the home is inadequate to support cable and internet without interruption. I have been told by the tech that a signal booster or amplifier, installed outside the home, is the answer. Yesterday, a Charter service tech showed up with a bucket truck. OMG, he's on the pole at my neighbor's house. I walk out to ask him if he is here to work on my service order. He says, yes. I tell him that he's at the wrong house! He calls his supervisor and hands me the phone. I speak to the supervisor who listens and tells me he will investigate and phone me back. It's 18 hours ago. I'm still waiting for my call-back.

 – About 2 weeks ago.

Charter Communications

Opelika, AL, USA

Anyone having issues in Auburn Alabama? My videos and webpages are taking longer than usual to load......

Anyone having issues in Auburn Alabama? My videos and webpages are taking longer than usual to load...

 – About 2 weeks ago.

Charter Communications

Mcdonough, GA, USA

Charter here in Georgia is terrible. Since they recently switched everything over t0 HD the internet speeds are just a little better than dial up. Went to their physical office and customer service...

Charter here in Georgia is terrible. Since they recently switched everything over t0 HD the internet speeds are just a little better than dial up. Went to their physical office and customer service on site was rude and uncaring. Handed me a new modem which did not solve the problem. How can our politicians give a company a monopoly in an area and then allow them to give the worst service of any industry?

 – About 2 weeks ago.

Charter Communications

Southampton, MA, USA

Charter has to be the biggest waste of money in the world. The selection of movies and TV shows on demand is pathetic. Forget about watching more than 4-5 shows in a series. After 10 years of having...

Charter has to be the biggest waste of money in the world. The selection of movies and TV shows on demand is pathetic. Forget about watching more than 4-5 shows in a series. After 10 years of having charter and paying 200+ for the bundle I finally dropped my home phone and fought my way into a 1 year contract at the introductory rate. It's unbelievable that someone who has never had charter can get a special rate, but since I've been a customer for a decade that I don't qualify for special pricing. Enough about price. The signal sucks too. I want to watch mlb tv and I pay for the channel but most of the time it doesn't come in. Several channels don't come in properly. If I call and speak to someone about the issues they normally suggest unp lugging the box after wasting my time on other bullshit that doesn't work. Thanks for your help I don't know how I would have come up with unp lugging it on my own.

 – About 2 weeks ago.

Charter Communications

Charleston, WV, USA

Completely unsure how that located me in WV when I'm in AL lol. I blame Charter......

Completely unsure how that located me in WV when I'm in AL lol. I blame Charter...

 – About 3 weeks ago.

Charter Communications

Charleston, WV, USA

Seriously... It's constantly down or something. Why pay for something that never works? It's almost 1 a.m. here and I cannot sleep, so naturally I wanna watch something. I'm 27 and the...

Seriously... It's constantly down or something. Why pay for something that never works? It's almost 1 a.m. here and I cannot sleep, so naturally I wanna watch something. I'm 27 and the only channel that's working is playing Doc McStuffins. Not what I had in mind. And phone and internet have been messed up for days, but no help from Charter. Freakin fed up with this bs.

 – About 3 weeks ago.

Charter Communications

Reno, NV, USA

Some start a petition at change.org! Tell congress we need an end to the devil!...

Some start a petition at change.org! Tell congress we need an end to the devil!

 – About 3 weeks ago.

Charter Communications

Houghton, MI, USA

They are the only cable provider in my apartment complex. Right now cable and internet is costing me $87... and that is at their discounted price! After 6 months it'll cost me in the neighborhood...

They are the only cable provider in my apartment complex. Right now cable and internet is costing me $87... and that is at their discounted price! After 6 months it'll cost me in the neighborhood of $120. They also air Charter Internet/Cable/Phone commercials during almost every commercial break on almost every channel, usually advertising a lower price than I have to pay!

 – About 3 weeks ago.

Charter Communications

Livingston, MT, USA

Agree with most recent post. Went through this crap already. No security code. Called, hold forever. Finally set up account months ago. Still won't work. Service and cost are horrible. No...

Agree with most recent post. Went through this crap already. No security code. Called, hold forever. Finally set up account months ago. Still won't work. Service and cost are horrible. No competition. Never get an answer on the phone. Can't do anything on line. Just got the mandatory set top boxes. 2 hours and multiple phone calls to install. Missoula, MT

 – About 3 weeks ago.

Charter Communications

Casper, WY, USA

No security code on my bill. Can't set up an account. Can't find out how much extra a DVR would cost per month. Can't reach ANYONE by phone. Hate, hate, hate them! Only game in town, so...

No security code on my bill. Can't set up an account. Can't find out how much extra a DVR would cost per month. Can't reach ANYONE by phone. Hate, hate, hate them! Only game in town, so they can do exactly as they please. And WHY all the endless advertisements for Charter when there's no alternative!!!

 – About 3 weeks ago.

Charter Communications

Birmingham, AL, USA

I just want internet! I am forced into a stupid bundle. They tell me the phone part is worth $29.99, then sell it by itself for $14.99....

I just want internet! I am forced into a stupid bundle. They tell me the phone part is worth $29.99, then sell it by itself for $14.99.

 – About 3 weeks ago.

Charter Communications

Saint Cloud, MN, USA

Fuck'em....

Fuck'em.

 – About 3 weeks ago.

Charter Communications

WI, USA

Internet is fucked....

Internet is fucked.

 – About 3 weeks ago.

Charter Communications

Easthampton, MA, USA

Fucking hate Charter! My cable is out, they are not answering the phone, can't contact them online. They say there is an outage but it's been 75 and sunny for the past week. I think they are...

Fucking hate Charter! My cable is out, they are not answering the phone, can't contact them online. They say there is an outage but it's been 75 and sunny for the past week. I think they are just pissed because our town is switching to Comcast. Probably not much better but I don't care. I fucking hate Charter! They've been thorns in my side for too many years. Fuck them! Cable sucks and they are the worst. Can't get satellite because of the condo associations rules. Fuck Charter! I'm so pissed right now. Wish I had the CEO's address. Piece of shit! Fuck them!

 – About 3 weeks ago.

Charter Communications

Crestline, CA, USA

I have NEVER done this in my life - but these guys are unbelievable - so, Charter confirmed with me 3 times on the phone (took over 3 hours of my time to get this clear as a bell) with 6 different...

I have NEVER done this in my life - but these guys are unbelievable - so, Charter confirmed with me 3 times on the phone (took over 3 hours of my time to get this clear as a bell) with 6 different representatives: "sir, your bill has gone up $27 per month because the 1st year promotional rate has ended and you are now on your 2nd year rate" - so, did anyone explain that when I signed up? NO - here are the 3 options my Charter rep explained to me on how I can reduce my rate: #1. Reduce your services, cut back back channels, return some equipment - So, Reduce the quality of our product and we will reduce your bill. #2. Go compare with our competitors to see if you can get anything better - nice customer service there! and #3. here's the best one of all - DISCONNECT YOUR SERVICE FOR 30 DAYS, and we'll be able to get your the promotional rate for another year, go ahead, people do it all the time. That is the wonderful customer service I am receiving from a company that i just spent $2000 with over the last year. Yes, Virginia, I will be contacting your competitors to compare service - and posting this at least 1000 times on every blog i can find - have a nice day sir!

 – About 3 weeks ago.

Charter Communications

Morristown, TN, USA

Columbia Tennessee Internet is as slow as the early 90's and they have the nerve when i call a complain to try to sell me something else get a grip lets fix my problem first then sell me something...

Columbia Tennessee Internet is as slow as the early 90's and they have the nerve when i call a complain to try to sell me something else get a grip lets fix my problem first then sell me something have had techs out here many many times and still when they leave it is as slow as ever they tell me that its my computer guess what idiots its brand new just bought it last week nothing installed but what is already on it out of the box i have the latest processor and its my computer even there own laptops are pulling the same speed thats why i'm cutting ties with these idiots

 – About 3 weeks ago.

Charter Communications

Atlanta, GA, USA

Standing in line to pay a bill for my internet which hasn't worked all day, and I'm one of 22 people standing in line. There are 2 charter people working behind the counter and they're...

Standing in line to pay a bill for my internet which hasn't worked all day, and I'm one of 22 people standing in line. There are 2 charter people working behind the counter and they're getting to a new customer every 4-6 mins. Why do I have to wait to give people money for a product that doesn't even work.

 – About 3 weeks ago.

Charter Communications

Slidell, LA, USA

Sweet Christ do I hate Charter. I've only lived here for 3 or so weeks, and I've had decent internet for maybe 70% tops. It goes down at least twice a week, and other days it's got dial-up...

Sweet Christ do I hate Charter. I've only lived here for 3 or so weeks, and I've had decent internet for maybe 70% tops. It goes down at least twice a week, and other days it's got dial-up speed. I'm not asking for fucking Google Fiber, just some consistency. Comcast is more reliable than these shitheads. Not to mention I live on in the sticks, so Charter is my only option. I have a lot of things I need to do from home on my computer, and I essentially have to pray that the Charter gods are gonna bless me with what I fucking pay for that day. Shit is goddamned ridiculous, and it's upsetting that they can get away with it with no repercussions.

 – About 3 weeks ago.

Charter Communications

Atlanta, GA, USA

Standing in line to pay a bill for my internet which hasn't worked all day, and I'm one of 22 people standing in line. There are 2 charter people working behind the counter and they're...

Standing in line to pay a bill for my internet which hasn't worked all day, and I'm one of 22 people standing in line. There are 2 charter people working behind the counter and they're getting to a new customer every 4-6 mins. Why do I have to wait to give people money for a product that doesn't even work.

 – About 3 weeks ago.

Charter Communications

Atlanta, GA, USA

So I got tired of paying $160/m for poor channel selection and terrible reception, and I decided to cancel my cable service and only do internet. After spending time on the phone with a guy, who's...

So I got tired of paying $160/m for poor channel selection and terrible reception, and I decided to cancel my cable service and only do internet. After spending time on the phone with a guy, who's IQ was similar to the number of decent channels I had while charter, I was told to go to my nearest store location. I stood in line for about 20 minutes, and Finally I got to a rather "pleasant" person who addressed me in a lovely accent that seamlessly blended Ebonics and gibberish. This string of nonsense came from a 4 1/2 ft tall rather stocky redneck woman, who politely asked me "why you want to cancel yur service?!" I told her that I didn't see the point in paying for a service I wasn't enjoying and that I was happier just using the internet service. She tried to explain why it was a good deal, and at this point I thought surely she didn't understand the English I was speaking. (Being born and raised in Alabama, I feel I can point out the short comings of it's worthless citizens.) I finally got through to her, and she canceled my service. The following actually happened, I shit you not! Within 10 seconds of canceling my service, she felt the need to ask me if I was interested in bundling my current internet with phone service and CABEL!!! Normally I don't have too many WTF moments, but what the fuck! I come in to cancel a service and then I get asked if I would like to resubscribe the same service. There are no words to describe the level of incompetency and lack of good business practice. Charter really needs to get it together with there quality of product and more importantly their employees.

Signed a "pleasant" customer

 – About 3 weeks ago.

Charter Communications

Northport, AL, USA

You would think in a college town, reliable internet would be easy to come by. As I sit here, my internet is on par with dial-up while my HD channels/on-demand are out. Thanks Charter! ...

You would think in a college town, reliable internet would be easy to come by. As I sit here, my internet is on par with dial-up while my HD channels/on-demand are out. Thanks Charter!

 – About 3 weeks ago.

Charter Communications

Atlanta, GA, USA

Standing in line to pay a bill for my internet which hasn't worked all day, and I'm one of 22 people standing in line. There are 2 charter people working behind the counter and they're...

Standing in line to pay a bill for my internet which hasn't worked all day, and I'm one of 22 people standing in line. There are 2 charter people working behind the counter and they're getting to a new customer every 4-6 mins. Why do I have to wait to give people money for a product that doesn't even work.

 – About 3 weeks ago.

Charter Communications

Pinckney, MI, USA

Their website is designed to NOT ALLOW customer service - ever!

I have tried to reset my Id/password 8 times with their help, and I remain locked-out. I absolutely cannot wait until I...

Their website is designed to NOT ALLOW customer service - ever!

I have tried to reset my Id/password 8 times with their help, and I remain locked-out. I absolutely cannot wait until I can dump them. They are not even trying to have customer service. I still can't change lots of things that really suck about them.


HELLO CHARTER!!! If you let people do what you promise them to be able to do, you would spend a lot less on advertising - to everyone who already wants to leave. WTF. I assume they are plastered idiots, based on ALL objective evidence. My signal is weak, too. It drops the HD box every night.

I think U-verse is coming. Cannot wait! Intelligent people would not choose Charter, given a choice.

- D

 – About 3 weeks ago.

Charter Communications

Lake Mary, FL, USA

Testing...

Testing

 – About 3 weeks ago.

Charter Communications

Burbank, CA, USA

Having explosive diarrhea is more satisfying than having charter cable. The kind of diarrhea that burns your asshole because you ate too much hot sauce for lunch. That flushing feeling and cold sweat...

Having explosive diarrhea is more satisfying than having charter cable. The kind of diarrhea that burns your asshole because you ate too much hot sauce for lunch. That flushing feeling and cold sweat as you rush to the toilet type of shit. You know where you have your butt cheeks clinched and have your hand pushed against your asshole because its the last line of defense before your colin unleashes one of the worst feelings on earth. Yes this is better than having Charter.

I have been on this rock hurling through the milky way galaxy for a long time and I have ever been subjected to such incompetence. A border collie is more articulate than Charters best customer service representative. Who trains their installation technicians? Monkeys that throw poop at each other? Three different cable boxes and 3 service calls in 2 months and all I see on the screen are images that look like 3d puzzles! Playing scrabble is more entertaining because I CAN SEE IT!

As Dean Wormer would say. “Charter Cable…. zero point zero”

 – About 3 weeks ago.

Charter Communications

Saint Louis, MO, USA

My internet has gone down every day for 28 straight days now. I've been on the phone with them almost every day trying to figure out what is happening. They have sent techs out 7 or 8 times...

My internet has gone down every day for 28 straight days now. I've been on the phone with them almost every day trying to figure out what is happening. They have sent techs out 7 or 8 times already and it still doesn't work. No one has a clue and they treat me like an idiot. On 3 separate occasions they didn't even bother to show up to the appointment. I hate this company.

 – About 3 weeks ago.

Charter Communications

Fort Worth, TX, USA

Can someone please explain to me why Charter is only proving there damn watch anywhere chartertv app on apple and android devices? its so frustrating! it feels as though businesses think you can...

Can someone please explain to me why Charter is only proving there damn watch anywhere chartertv app on apple and android devices? its so frustrating! it feels as though businesses think you can only put apps on those. We have windows phones and tablets and desktops but can't use their app on any of it.

 – About 3 weeks ago.

Charter Communications

Hoover, AL, USA

What kind of business refuses to publish prices on its services? It is absolutely impossible to find rates on any Charter TV packages aside from the introductory bundles online, nor do the telephone...

What kind of business refuses to publish prices on its services? It is absolutely impossible to find rates on any Charter TV packages aside from the introductory bundles online, nor do the telephone CSRs seem able to furnish either prices or channel details, nor can pricing be found in Charter Communications offices. I just want to know how much it will cost for the BBC channels, the Plex suite and TV Japan. How difficult can this be? For Charter, it seems, it is the most difficult thing imaginable.

 – About 3 weeks ago.

Charter Communications

Hollister, CA, USA

We should all get together and form our own ANTENNA COMPANY! Money talks with these billion dollar companies. If they start to lose customers they might (just might) stop ripping off the customer...

We should all get together and form our own ANTENNA COMPANY! Money talks with these billion dollar companies. If they start to lose customers they might (just might) stop ripping off the customer with these ridiculous charges - like $11.99 for DVR service; in addition to the $6.99 for the "box". Are you kidding me?

IT'S TIME TO FIGHT BACK PEOPLE!!

 – About 3 weeks ago.

Charter Communications

USA

43BNN...

43BNN

 – About 3 weeks ago.

Charter Communications

Lincoln City, OR, USA

ARE YOU KIDDING ME??? Some channels - same dang show on alllll day and 10, 11, 12 year old series - FULL HOUSE?? Really? UGH>> MY mind is blown by the horrible options - forensics and cook offs and...

ARE YOU KIDDING ME??? Some channels - same dang show on alllll day and 10, 11, 12 year old series - FULL HOUSE?? Really? UGH>> MY mind is blown by the horrible options - forensics and cook offs and crazy Utube clip shows. duhhhhhh

 – About 3 weeks ago.

Charter Communications

Butte, MT, USA

Charter SUCKS!!!!! Internet goes out multiple times a day, EVERY darn day!!! And I have to reset my cable box when i want to watch On Demand???? Why should I have to pay so freaking much for a...

Charter SUCKS!!!!! Internet goes out multiple times a day, EVERY darn day!!! And I have to reset my cable box when i want to watch On Demand???? Why should I have to pay so freaking much for a service that DOESN'T work properly. Totally screwing the people and their money for their CRAPPY "product".

 – About 3 weeks ago.

Charter Communications

Lake Saint Louis, MO, USA

Seriously fuck these guys with a burning fucking passion. This is my first day of having charter in 8 years. I switched from Uverse to spectrum. I couldn't be more pissed of at life. Went a month...

Seriously fuck these guys with a burning fucking passion. This is my first day of having charter in 8 years. I switched from Uverse to spectrum. I couldn't be more pissed of at life. Went a month without internet the moment I get it I seriously cant even connect my pc the guy was a inconsiderate dick. Only one of my computers work and of course its not my laptop its the burner computer sitting in the fucking corner. Modem wont even work. Send me a hunk of junk modem that overheats in 10 seconds. Tried going to there website to get help all it gave me was automated help which tried all of its recommendations. Didn't do shit. Shuffeled through 5 hours of shit finally found a help line. The man named "Geno" obviously had not a fucking care in the world refused to help Me cause I couldn't wake my step dad up to get his account info and all he told me was the same thing the automated help told me LITERATELY READING IT FROM A SCREEN. Couldn't even ask any questions about why 4 gateways pop up why I cant connect. And I top of that I would tell him I already restarted all the shit and he'd ask me...Have you tried refreshing the modem. And I just said fuck you. There is no excuse for a company with that kind of terrible customer service. I am fucking ashamed to live in this world with these mother fuckers running a industry. See you guys later im going to go masturbate with sand paper and deep throat a cactus hopefully if the internal bleeding doesn't get to me the cyanide pills ill be choking down will. I also herd alcoholism is good this time of year. If it gets me away from these guys thank god.

 – About 3 weeks ago.

Charter Communications

Gilroy, CA, USA

WORST SERVICE EVER. I have been a happy customer for over 10 years. Today they dropped boxes in my house, I found out they have been charging me for services I did not order for years and I got...

WORST SERVICE EVER. I have been a happy customer for over 10 years. Today they dropped boxes in my house, I found out they have been charging me for services I did not order for years and I got "disconnected" 4 times tonight. They also billed me for 6 months for a router when I told them I had my own and sent the receipt proving it

I am nowhere near done. Suddenly after having 1 remote for my TV, I now have 2. Does the power button work? No, it turns off their box. leaves the TV on. Volume? No. Anything? No. Does it have a Samsung Smart TV button uhhh no. Completely ruined years of support and satisfaction

Then I am told that I have been charged for HBO and Cinemax two channels I never ordered and have never watched (Charter, you can look through your viewed hours logs and you will see ZERO!)

By the way, got so sick of arguing about the router, I ended up eating the cost of $5.95 per month for who knows how many months, Nice
training on wearing the customer down.

On top of all of this, the installer could not figure out how to do a nice job so after hours of installing my own stuff years ago, wire ties and all to make it look nice., I have a ghetto box on a 45 degree angle with wires everywhere. My entire TV experience has been screwed to the point where I am ready to rip it all out and demand refunds for channels I did not order, a router that I did not ask for and more

Same experience, I had basic, no boxes, 1 remote and all was fine. Now $6.99 per month for something I did not want, they charged me for HBO and Cinemanx and don't get me started on the router rent for a router I bought. Got mysteriously disconnected 4 times trying to resolve. Loved Charter for years, despise them now. Considering Dish for the first time ever

 – About 3 weeks ago.

Charter Communications

Missoula, MT, USA

Hurry up with Google Fiber already!...

Hurry up with Google Fiber already!

 – About 3 weeks ago.

Charter Communications

Monroe, CT, USA

Charter applied recent updates and now big problems. Here in CT. they kindly provided a new channel bar and every TV MUST have a box or NOGO. They will give a free box for 1 year for any TV that was...

Charter applied recent updates and now big problems. Here in CT. they kindly provided a new channel bar and every TV MUST have a box or NOGO. They will give a free box for 1 year for any TV that was cable only, no box, like my fourth TV.

Now, here's the big problem, when I change channels, periodically I get a busy channel and black screen. Charter help desk instructs me to re-load box. Guess what, I have to follow this procedure multiple times a day. Tech came over today and said I was SOL. This is a known problem produced from recent upgrades and no fix yet. Charter really sucks, they take your money and crappy service.

 – About 3 weeks ago.

Charter Communications

USA

charter is trying to be the next comcast,have to have new digital box for better service but can,t get to work and then spend an hour and a half on phone with customer nonservice and have to wait...

charter is trying to be the next comcast,have to have new digital box for better service but can,t get to work and then spend an hour and a half on phone with customer nonservice and have to wait until next day for service rep to show up. oh yeah had to go to local charter office to get a rep to schedule service call will get rid of charter asap!!!

 – About 3 weeks ago.

Charter Communications

Saint Louis, MO, USA

is it still down in Birmingham? I did not have service this mornign....

is it still down in Birmingham? I did not have service this mornign.

 – About 3 weeks ago.

Charter Communications

Cookeville, TN, USA

Was watching TVLAND HD, it shut off and said that the channel was no longer available and that I would have to upgrade. Obviously too many people watching TVLAND so they have moved it to their...

Was watching TVLAND HD, it shut off and said that the channel was no longer available and that I would have to upgrade. Obviously too many people watching TVLAND so they have moved it to their premium package so they can squeeze another $40 a month from you

 – About 3 weeks ago.

Charter Communications

Auburn, AL, USA

My internet on campus and at my apartment has constantly been unreliable and constantly crashes. It has made me redo several questions on my HW because when I submitted my answers, the service would...

My internet on campus and at my apartment has constantly been unreliable and constantly crashes. It has made me redo several questions on my HW because when I submitted my answers, the service would crap out and make my computer throw a DNS error, forcing me to restart the section.

 – About 3 weeks ago.

Charter Communications

USA

No wifi since Friday. This is Monday night. Calling for tech support is a waste of time. Automated messages are no help and wait times are long. Their lack of information throughout this outage has...

No wifi since Friday. This is Monday night. Calling for tech support is a waste of time. Automated messages are no help and wait times are long. Their lack of information throughout this outage has been deplorable.

 – About 3 weeks ago.

Charter Communications

Opelika, AL, USA

The google DNS isnt working anymore :-( ...

The google DNS isnt working anymore :-(

 – About 3 weeks ago.

Charter Communications

East Prairie, MO, USA

Charter in Lake Saint Louis , Missouri is terrible.Just did the speed test 5.3 mps..supposed to be getting up to 30..Try to call and complain and the line is always busy...They are a consumer...

Charter in Lake Saint Louis , Missouri is terrible.Just did the speed test 5.3 mps..supposed to be getting up to 30..Try to call and complain and the line is always busy...They are a consumer rip-off..

 – About 3 weeks ago.

Charter Communications

Knoxville, TN, USA

Spoke to a worthless 1st level tech. Stupid sassy bitch made me want to cancel my Service....

Spoke to a worthless 1st level tech. Stupid sassy bitch made me want to cancel my Service.

 – About 3 weeks ago.

Charter Communications

Ringgold, GA, USA

No internet for 2 days equals major brain constipation.

Charter fags....

No internet for 2 days equals major brain constipation.

Charter fags.

 – About 3 weeks ago.

Charter Communications

Kearney, NE, USA

fuckin reterded Charter...

fuckin reterded Charter

 – About 4 weeks ago.

Charter Communications

Kearney, NE, USA

u mad bro?...

u mad bro?

 – About 4 weeks ago.

Charter Communications

Columbus, GA, USA

We will not forget today when the power company offers high speed internet.
Chatanooga speeds are incredible, because of the competition.
I wont forget the sucky service. EVER.....

We will not forget today when the power company offers high speed internet.
Chatanooga speeds are incredible, because of the competition.
I wont forget the sucky service. EVER..

 – About 4 weeks ago.

Charter Communications

Knoxville, TN, USA

well charter won't charge us for anything because my cousin threaten to sacrifice them to his god Aka Lord Jashin...

well charter won't charge us for anything because my cousin threaten to sacrifice them to his god Aka Lord Jashin

 – About 4 weeks ago.

Charter Communications

Hampton, GA, USA

@knoxville
Yes I admit customer service is very poor. It's not that I'm trying to put down anyone but when I explain what you or any other customers need to do when a tech gets there to...

@knoxville
Yes I admit customer service is very poor. It's not that I'm trying to put down anyone but when I explain what you or any other customers need to do when a tech gets there to help u and the tech find a resolution I don't need someone to back fire at me and call me a "puppet" go read my first two post from trussville, al I was very helpful.

 – About 4 weeks ago.

Charter Communications

Cleburne, TX, USA

Thanks to Anderson in SC!
I came here to bitch and found a helpful tool.
I hope I remember and apply this in other aspects.
...

Thanks to Anderson in SC!
I came here to bitch and found a helpful tool.
I hope I remember and apply this in other aspects.

 – About 4 weeks ago.

Charter Communications

Buford, GA, USA

No internet in flowery branch, GA WTF am I paying them for?...

No internet in flowery branch, GA WTF am I paying them for?

 – About 4 weeks ago.

Charter Communications

Marietta, GA, USA

Kiss my slow ass service.. Charter dont care, they just sitting collecting money .. All you doing is making Comcast look like a champ. You are killing your company..
Whoever has stock in this...

Kiss my slow ass service.. Charter dont care, they just sitting collecting money .. All you doing is making Comcast look like a champ. You are killing your company..
Whoever has stock in this .. Better jump ship ..

 – About 4 weeks ago.

Charter Communications

USA

FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU...

FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!!

 – About 4 weeks ago.

Charter Communications

Knoxville, TN, USA

@ Pinson, AL

Wow, I thought this was a site to vent your frustrations about Charter and their customer service. Or lack thereof. Granted most people don't know all of the ins...

@ Pinson, AL

Wow, I thought this was a site to vent your frustrations about Charter and their customer service. Or lack thereof. Granted most people don't know all of the ins and outs of what I takes for the service to work, but at the same time you have to admit that the level of customer service is far below substandard.

 – About 4 weeks ago.

Charter Communications

Pinson, AL, USA

@anderson s.c.
On the disconnect of a disabled person. So there disabled they shouldn't be disconnected if they don't pay there bill? Hmmm and let's say it was a mistake I would put...

@anderson s.c.
On the disconnect of a disabled person. So there disabled they shouldn't be disconnected if they don't pay there bill? Hmmm and let's say it was a mistake I would put my job on it that charter had credit given to him/her.



 – About 4 weeks ago.

Charter Communications

Pinson, AL, USA

@anderson, SC
You are a dumbass. I'm a puppet? Go ahead switch providers you still have problems, we live in a imperfect world. It's cable thousands of miles of cable,there is bound to...

@anderson, SC
You are a dumbass. I'm a puppet? Go ahead switch providers you still have problems, we live in a imperfect world. It's cable thousands of miles of cable,there is bound to be a problem somewhere. Maybe making a list like I suggested would get u fixed quicker, instead your that dumbass customer who calls over and over and over and it turns out it's your shitty router you use, or voltage feeding off your house we have told you about 100 times to get fixed. One tech comes out gets familiar with it and says bear with me and work with me an you call I. The next day and get someone new who doesn't know what is going on. I tell you what you give me your address I'll come up to s.c. And fix your problem and make you look like a fool. Us "puppets" know a hell of a lot more then you will ever know.so please save me, you, and this company time an money and switch to direct or att or whoever, but then you wouldn't be saving money though.......and I still ask if you hate it so much hy r u still with charter? Let me guess it happens mostly at night? Peak hours? 7-9 pm? Then request someone come out then and watch it instead of 3-5 where we will not see any problems.

 – About 4 weeks ago.

Charter Communications

Union, SC, USA

> I'm the one who posted the Google DNS solution.

I forgot to mention two things;
1: I find it faster to use Google's DNS constantly, seeing as it's way faster than...

> I'm the one who posted the Google DNS solution.

I forgot to mention two things;
1: I find it faster to use Google's DNS constantly, seeing as it's way faster than Charter's. There's no real reason to switch back after(if?) they fix it.

2: You can actually connect to other DNS servers as well, if Google's get's crowded and slows down(It'd take a lot, but still possible). OpenDNS is one which I've tested and seems decent. Since mobile networks work(Even if they're incredibly slow), you can search for some more. There's quite a few.

 – About 4 weeks ago.

Charter Communications

Saint Louis, MO, USA

Anyone know why all the charter tech help numbers are giving busy signal? Ive tried over a dozen different numbers. All busy and unable to reach even a recording...

Anyone know why all the charter tech help numbers are giving busy signal? Ive tried over a dozen different numbers. All busy and unable to reach even a recording

 – About 4 weeks ago.

Charter Communications

High Ridge, MO, USA

Consistently down for the past 4 hours, good thing I'm not taking online courses....

Consistently down for the past 4 hours, good thing I'm not taking online courses.

 – About 4 weeks ago.

Charter Communications

Opelika, AL, USA

Thank you to everyone that suggested the google DNS trick :-). Slow connection speeds every night and weekend. Looks like ill be switching to another internet provider as soon as this promotion is...

Thank you to everyone that suggested the google DNS trick :-). Slow connection speeds every night and weekend. Looks like ill be switching to another internet provider as soon as this promotion is over...

 – About 4 weeks ago.

Charter Communications

USA

Charter sucks ass! If they weren't my only option, I would have left years ago. How can an Internet provider of their scale not have a DES structure that works and is survivable to a storm or...

Charter sucks ass! If they weren't my only option, I would have left years ago. How can an Internet provider of their scale not have a DES structure that works and is survivable to a storm or two. They need to hire some network design engineers that have a freak in clue! Pathetic and sad customer support.

 – About 4 weeks ago.

Charter Communications

Atlanta, GA, USA

Second outage within a month, fuck you charter....

Second outage within a month, fuck you charter.

 – About 4 weeks ago.

Charter Communications

USA

McDonough,GA
Omg! Thankd for the Google DNS info. I'm on the internet now. You saved me from getting a failing grade. Thank you!...

McDonough,GA
Omg! Thankd for the Google DNS info. I'm on the internet now. You saved me from getting a failing grade. Thank you!

 – About 4 weeks ago.

Charter Communications

USA

Sick of Charter....
Going with DSL ...

Sick of Charter....
Going with DSL

 – About 4 weeks ago.

Charter Communications

USA

Down in Decatur, AL.. If I had a choice, Charter would be in the rear view mirror....

Down in Decatur, AL.. If I had a choice, Charter would be in the rear view mirror.

 – About 4 weeks ago.

Charter Communications

Brainerd, MN, USA

Two lengthy outages in the past month. What a joke of a company. ...

Two lengthy outages in the past month. What a joke of a company.

 – About 4 weeks ago.

Charter Communications

Rochester, MN, USA

No internet in MN.....charter sucks balls...

No internet in MN.....charter sucks balls

 – About 4 weeks ago.

Charter Communications

Union, SC, USA

For those of you having this problem, there is a a relatively simple fix for it.. until Charter get's their shit together.
Change your DNS to connect to Google's. For windows, simply...

For those of you having this problem, there is a a relatively simple fix for it.. until Charter get's their shit together.
Change your DNS to connect to Google's. For windows, simply access your network's properties(Network and Sharing> Click your network>Click properties on the lower part> Click on Internet Protocol version 4(TCP/IPV4)> At the bottom part, click the checkbox for "Use the following DNS server addresses"> On the first row, enter an 8 in each spot(To a total of 4, which should look like 8.8.8.8).> Go to the next row, and do the same... but type in 8.8.4.4> Click OK, OK, then close.

For now, this is the only solution I've found. Not sure how viable it is, or for how long it'll work... but hey, it works for now. :D

 – About 4 weeks ago.

Charter Communications

Chicago, IL, USA

Charter completely sucks ass. Nothing but problems since I've switched to spectrum.. Overpriced bullshit - I want my money back!...

Charter completely sucks ass. Nothing but problems since I've switched to spectrum.. Overpriced bullshit - I want my money back!

 – About 4 weeks ago.

Charter Communications

Springfield, MA, USA

No internet again in MA - down last night, up today, down again tonight. WORST INTERNET PROVIDER EVER! Thank God my biz runs on Verizon!...

No internet again in MA - down last night, up today, down again tonight. WORST INTERNET PROVIDER EVER! Thank God my biz runs on Verizon!

 – About 4 weeks ago.

Charter Communications

Madison, WI, USA

No internet in Madison wi...

No internet in Madison wi

 – About 4 weeks ago.

Charter Communications

La Crosse, WI, USA

No internet for past 8 hours. Called over 100 times getting only busy signals. Finally connected and advised by recording that they are "fixing" the outage. No ETA given. Now on hold for over...

No internet for past 8 hours. Called over 100 times getting only busy signals. Finally connected and advised by recording that they are "fixing" the outage. No ETA given. Now on hold for over an hour to speak to representative.

 – About 4 weeks ago.

Charter Communications

Lithonia, GA, USA

No Internet in lawrenceville, Ga. Charter takes the gangbang of black cocks. I hope everyone in the company gets syphilis along with their children. ...

No Internet in lawrenceville, Ga. Charter takes the gangbang of black cocks. I hope everyone in the company gets syphilis along with their children.

 – About 4 weeks ago.

Charter Communications

USA

The Internet has been down since mid afternoon. I've not tried calling them because I know it will resolve nothing. ...

The Internet has been down since mid afternoon. I've not tried calling them because I know it will resolve nothing.

 – About 4 weeks ago.

Charter Communications

Deatsville, AL, USA

In Michigan fantasy football draft and charter service falls short. No Internet. Even better all the service lines have a busy signal. Great business charter! ...

In Michigan fantasy football draft and charter service falls short. No Internet. Even better all the service lines have a busy signal. Great business charter!

 – About 4 weeks ago.

Charter Communications

USA

Fuck you charter!!! Worst cable company ever by far. I hate them and cancelled my cable...

Fuck you charter!!! Worst cable company ever by far. I hate them and cancelled my cable

 – About 4 weeks ago.

Charter Communications

Stockbridge, GA, USA

No internet in flowery branch, GA WTF am I paying them for?...

No internet in flowery branch, GA WTF am I paying them for?

 – About 4 weeks ago.

Charter Communications

Stevens Point, WI, USA

Up and Down since 3pm this afternoon!! ...

Up and Down since 3pm this afternoon!!

 – About 4 weeks ago.

Charter Communications

Chicago, IL, USA

Charter still out in Madison, Wi. Something very weird going on. Did they get hacked?...

Charter still out in Madison, Wi. Something very weird going on. Did they get hacked?

 – About 4 weeks ago.

Charter Communications

Shasta Lake, CA, USA

Tried calling, got busy signal on every number I could find...slow to no internet in Redding, CA...

Tried calling, got busy signal on every number I could find...slow to no internet in Redding, CA

 – About 4 weeks ago.

Charter Communications

Montgomery, AL, USA

From Montgomery, AL too. It's been like this since this afternoon :/...

From Montgomery, AL too. It's been like this since this afternoon :/

 – About 4 weeks ago.

Charter Communications

USA

Montgomery, AL

No service.. it seems company wide. Do u think this is a government kind of thing? It's never been so wide spread....

Montgomery, AL

No service.. it seems company wide. Do u think this is a government kind of thing? It's never been so wide spread.

 – About 4 weeks ago.

Charter Communications

USA

No internet since 3pm in Glendale, CA. This is stupid....

No internet since 3pm in Glendale, CA. This is stupid.

 – About 4 weeks ago.

Charter Communications

USA

Hampstead, nc down. Second night in a row. Canceled all charter services effective tomorrow....

Hampstead, nc down. Second night in a row. Canceled all charter services effective tomorrow.

 – About 4 weeks ago.

Charter Communications

USA

Internet service is down and when I call I only review a busy signal! Are they even taking calls? Hell I just paid my damn bill today!...

Internet service is down and when I call I only review a busy signal! Are they even taking calls? Hell I just paid my damn bill today!

 – About 4 weeks ago.

Charter Communications

La Crosse, WI, USA

nevermind...still sketchy here...fuck this company....

nevermind...still sketchy here...fuck this company.

 – About 4 weeks ago.

Charter Communications

USA

WTF ??? It's been 5 hrs . No internet , called every possible number no one answers ... Now I'm watching their commercial how great their services is... Fuck that shit ... For $150 a mnth we...

WTF ??? It's been 5 hrs . No internet , called every possible number no one answers ... Now I'm watching their commercial how great their services is... Fuck that shit ... For $150 a mnth we deserve a better and reliable service ......

 – About 4 weeks ago.

Charter Communications

Traverse, MI, USA

Call tomorrow and ask for a $20. CREDIT, for lost service. I have received it before. Sometimes you have to ask for the billing department if you get an awkward person on the phone....

Call tomorrow and ask for a $20. CREDIT, for lost service. I have received it before. Sometimes you have to ask for the billing department if you get an awkward person on the phone.

 – About 4 weeks ago.

Charter Communications

Leeds, AL, USA

Change your that, it is broken and can't reach any domains or links. ...

Change your that, it is broken and can't reach any domains or links.

 – About 4 weeks ago.

Charter Communications

USA

McDonough, GA
I hope this massive problem is fixed by the morning! ...

McDonough, GA
I hope this massive problem is fixed by the morning!

 – About 4 weeks ago.

Charter Communications

La Crosse, WI, USA

seems to be back in SE WI...but still acn't get through to cust service...

seems to be back in SE WI...but still acn't get through to cust service

 – About 4 weeks ago.

Charter Communications

Leeds, AL, USA

Just came back online in Columbus Georgia, going to set up DNS....

Just came back online in Columbus Georgia, going to set up DNS.

 – About 4 weeks ago.

Charter Communications

Cleburne, TX, USA

Low quality all around. Let me just say if they were an electric service provider, then hand operated appliances would be necessary ! ...

Low quality all around. Let me just say if they were an electric service provider, then hand operated appliances would be necessary !

 – About 4 weeks ago.

Charter Communications

Canby, OR, USA

Charter sucks. Internet down again. No customer service. Charter is terrible. Got to find a reliable server. Charter sucks...

Charter sucks. Internet down again. No customer service. Charter is terrible. Got to find a reliable server. Charter sucks

 – About 4 weeks ago.

Charter Communications

USA

Charter WTF! No support message, no tech support, nada. Right in da middle of my sh#t you go down!...

Charter WTF! No support message, no tech support, nada. Right in da middle of my sh#t you go down!

 – About 4 weeks ago.

Charter Communications

Chicago, IL, USA

They have no information on what's going on or how long the internet will be out. Busy signal every time I try to call. Their web site is no help. Their chat doesn't work. Who's in charge...

They have no information on what's going on or how long the internet will be out. Busy signal every time I try to call. Their web site is no help. Their chat doesn't work. Who's in charge of their support? Give them the big fucken boot! Dip shits! Screw this shit company!

 – About 4 weeks ago.

Charter Communications

Florence, OR, USA

CHARTER SUCKS, ISN'T THAT THE TRUTH NO SERVICE FOR HOURS, NOT MUCH BETTER WHEN IT WORKS...

CHARTER SUCKS, ISN'T THAT THE TRUTH NO SERVICE FOR HOURS, NOT MUCH BETTER WHEN IT WORKS

 – About 4 weeks ago.

Charter Communications

Leeds, AL, USA

Hey!! I am in Georgia not Alabama, what is wrong with GPS...

Hey!! I am in Georgia not Alabama, what is wrong with GPS

 – About 4 weeks ago.

Charter Communications

Glen Carbon, IL, USA

Charter BLOWS!!! Hanging on a dead phone line with no message for ice 20 minutes after the POS IVR put me on HOLD HELL!!
...

Charter BLOWS!!! Hanging on a dead phone line with no message for ice 20 minutes after the POS IVR put me on HOLD HELL!!

 – About 4 weeks ago.

Charter Communications

Saint Cloud, MN, USA

Yeah, i had to use OpenDNS to get my internet to work today. Their DNS servers are out for the country. Charter sucks....

Yeah, i had to use OpenDNS to get my internet to work today. Their DNS servers are out for the country. Charter sucks.

 – About 4 weeks ago.

Charter Communications

Chicago, IL, USA

Whelp! Now the Google DNS is not working either...Internet down, still busy on their shitty hotline....St. Louis MO...

Whelp! Now the Google DNS is not working either...Internet down, still busy on their shitty hotline....St. Louis MO

 – About 4 weeks ago.

Charter Communications

Auburn Hills, MI, USA

Charter internet is down since last 30 minutes in Kalamazoo, MI and I can't find where to log or call an outage .......

Charter internet is down since last 30 minutes in Kalamazoo, MI and I can't find where to log or call an outage ....

 – About 4 weeks ago.

Charter Communications

Leeds, AL, USA

Columbus Georgia. No internet and down all afternoon. Can't reach tech support. ...

Columbus Georgia. No internet and down all afternoon. Can't reach tech support.

 – About 4 weeks ago.

Charter Communications

Opelika, AL, USA

Down in Auburn, AL...

Down in Auburn, AL

 – About 4 weeks ago.

Charter Communications

La Crosse, WI, USA

no service and I get a busy signal instead of any customer service?! a recorded message wouild be bullshit enough, but to basically tell yopur customers to "fuck off" instead? just when I...

no service and I get a busy signal instead of any customer service?! a recorded message wouild be bullshit enough, but to basically tell yopur customers to "fuck off" instead? just when I thought this cmpany couldn't be any worse! WTF

 – About 4 weeks ago.

Charter Communications

USA

Welp there goes my internet!...

Welp there goes my internet!

 – About 4 weeks ago.

Charter Communications

USA

Internet down -->greenville sc...

Internet down -->greenville sc

 – About 4 weeks ago.

Charter Communications

USA

No internet connection >:-(...

No internet connection >:-(

 – About 4 weeks ago.

Charter Communications

USA

The busy signal is killing me! Charter is the absolute worst. Haven't had Internet for hours and who knows when it's coming back. The fact that I see people posting from multiple states...

The busy signal is killing me! Charter is the absolute worst. Haven't had Internet for hours and who knows when it's coming back. The fact that I see people posting from multiple states doesn't make me feel any better that they'll have this solved quickly....can't even answer they're damn phone or put a message on their website

 – About 4 weeks ago.

Charter Communications

USA

Internet was fine up until 4 hours ago then went to complete shit. The busy signal on customer service is nice, a pre recorded message saying "hey! We are trying to get our shit together, please...

Internet was fine up until 4 hours ago then went to complete shit. The busy signal on customer service is nice, a pre recorded message saying "hey! We are trying to get our shit together, please be patient" would be worlds better than a busy signal.

 – About 4 weeks ago.

Charter Communications

Onalaska, WI, USA

Their internet has been either slow or constantly dropping since they rolled out their new bundled package. There is no way I would put them in charge of my phone, tv, and internet. ...

Their internet has been either slow or constantly dropping since they rolled out their new bundled package. There is no way I would put them in charge of my phone, tv, and internet.

 – About 4 weeks ago.

Charter Communications

Athens, GA, USA

Google DNS works awesome......

Google DNS works awesome...

 – About 4 weeks ago.

Charter Communications

Athens, GA, USA

Switched to the google DNS...still on hold though...3 hours 46 minutes and counting...

Switched to the google DNS...still on hold though...3 hours 46 minutes and counting

 – About 4 weeks ago.

Charter Communications

Greenville, SC, USA

internet has been shitting itself for months. On for 30 minutes, out for 30, every hour of the day..called 15+ times to no avail. Now its been out all night supposedly all across the country so their...

internet has been shitting itself for months. On for 30 minutes, out for 30, every hour of the day..called 15+ times to no avail. Now its been out all night supposedly all across the country so their solution is to cut the customer support line so that people can't call in and ditch their garbage service once and for all.


PS~i now "rent" my cable box per month and when i DVR shows, they are butchered with offset video/audio, checkered, lagged, or completely frozen displays intermittently throughout all shows.

 – About 4 weeks ago.

Charter Communications

USA

Here in St Louis I took a risk with Charter and got the super awesome 100 mbps service. Now I know what it's like to have a Jaguar. When it works it's great, but it's broken half the time....

Here in St Louis I took a risk with Charter and got the super awesome 100 mbps service. Now I know what it's like to have a Jaguar. When it works it's great, but it's broken half the time. Back to Uverse for me.

 – About 4 weeks ago.

Charter Communications

USA

Its funny how there customer service line hangs up before it even rings.
...

Its funny how there customer service line hangs up before it even rings.

 – About 4 weeks ago.

Charter Communications

Denton, TX, USA

I agree.. down with Charter. They blow. internet down....

I agree.. down with Charter. They blow. internet down.

 – About 4 weeks ago.

Charter Communications

La Crosse, WI, USA

Charter sucks! Can't get a hold of anyone, all phone lines busy and no internet service ...

Charter sucks! Can't get a hold of anyone, all phone lines busy and no internet service

 – About 4 weeks ago.

Charter Communications

Weaverville, NC, USA

Go on your routers settings internet page and change the DNS settings to 8.8.8.8...

Go on your routers settings internet page and change the DNS settings to 8.8.8.8

 – About 4 weeks ago.

Charter Communications

Osage Beach, MO, USA

I solved it be setting up a free DNS in my router. ...

I solved it be setting up a free DNS in my router.

 – About 4 weeks ago.

Charter Communications

King George, VA, USA

I recenrly moved and got charter cable/internet. It has been a nightmare ever sincw. They have the WORST service, customer service, everything that i have EVER had to deal with. Saying this as i have...

I recenrly moved and got charter cable/internet. It has been a nightmare ever sincw. They have the WORST service, customer service, everything that i have EVER had to deal with. Saying this as i have lived in several places. There have been so many problems i can't even begin. Currently, i am not able to get my internet to connect. Have called numerous times. The first time, I waited 35 mins for someone to answer the phone. Then, when they did, it was someone who could hardly speak english. Then, when i tokd him the problem, he hung up. Have called back numerous times. It has been answered by the recording. Adter about 10 mins, it would hang up. Unreal. I have work to do and can't do it. I am going ro have my service disconnected. They are horrible in so many ways.

 – About 4 weeks ago.

Charter Communications

USA

Amen...

Amen

 – About 4 weeks ago.

Charter Communications

Granite Falls, NC, USA

Fuck charter....

Fuck charter.

 – About 4 weeks ago.

Charter Communications

USA

119 minutes and counting...

119 minutes and counting

 – About 4 weeks ago.

Charter Communications

Chicago, IL, USA

STL. INTERNET DOWN ,& DEAD!
Need GOOGLE FIBER same as KC ...

STL. INTERNET DOWN ,& DEAD!
Need GOOGLE FIBER same as KC

 – About 4 weeks ago.

Charter Communications

Janesville, WI, USA

im more than annoyed. i have a smart tv so literally cannot do ANYTHING. ..seriously!?!they make the customer service line busy... what a fucking joke. ...

im more than annoyed. i have a smart tv so literally cannot do ANYTHING. ..seriously!?!they make the customer service line busy... what a fucking joke.

 – About 4 weeks ago.

Charter Communications

USA

I am in lawrenceville ga, at least it says "USA"...

I am in lawrenceville ga, at least it says "USA"

 – About 4 weeks ago.

Charter Communications

Carrollton, GA, USA

Google DNS 8.8.8.8 works. You're welcome, America!!! :D ...

Google DNS 8.8.8.8 works. You're welcome, America!!! :D

 – About 4 weeks ago.

Charter Communications

USA

95 minutes and counting...on hold...

95 minutes and counting...on hold

 – About 4 weeks ago.

Charter Communications

Chicago, IL, USA

Internet drops seem worst everyday since so their so call update. Constantly need to reset modem. Not able get through to tech support. Even when you do, they tell you to reset modem. Getting worst...

Internet drops seem worst everyday since so their so call update. Constantly need to reset modem. Not able get through to tech support. Even when you do, they tell you to reset modem. Getting worst daily!

 – About 4 weeks ago.

Charter Communications

Tampa, FL, USA

I'm in Georgia you dumbass! Tampa really! ?!...

I'm in Georgia you dumbass! Tampa really! ?!

 – About 4 weeks ago.

Charter Communications

USA

On hold for 88 minutes and counting...Internet in and out all day, I wish another internet service was available in my area, as opposed to distinct "no competition" lines. Next neighborhood...

On hold for 88 minutes and counting...Internet in and out all day, I wish another internet service was available in my area, as opposed to distinct "no competition" lines. Next neighborhood over gets comcast...I am in envy

 – About 4 weeks ago.

Charter Communications

Tampa, FL, USA

WTF am I paying for? This is BS...

WTF am I paying for? This is BS

 – About 4 weeks ago.

Charter Communications

Birmingham, AL, USA

Homewood AL
Same deal - internet in and out and no way to report it, no way to speak to anyone and the virtual assistant is a fucking waste of time...

Homewood AL
Same deal - internet in and out and no way to report it, no way to speak to anyone and the virtual assistant is a fucking waste of time

 – About 4 weeks ago.

Charter Communications

Holmen, WI, USA

They must have closed down shop. Internet is down & getting a busy signal on all lines....

They must have closed down shop. Internet is down & getting a busy signal on all lines.

 – About 4 weeks ago.

Charter Communications

Mauldin, SC, USA

internet goes down on a regular basis. is down right now, bored to death and their helpline isn't working. fuck you charter, had better service with bloody time-warner....

internet goes down on a regular basis. is down right now, bored to death and their helpline isn't working. fuck you charter, had better service with bloody time-warner.

 – About 4 weeks ago.

Charter Communications

USA

Internet down...fast busy when dialing customer service...tired of this bs especially for the cost...looking into other high speed internet options...

Internet down...fast busy when dialing customer service...tired of this bs especially for the cost...looking into other high speed internet options

 – About 4 weeks ago.

Charter Communications

Auburn, AL, USA

Since I moved here and started Charter, watch weekend my service has gone down for no less than two hours. This is false advertising. Charter is selling a service they know they cannot provide....

Since I moved here and started Charter, watch weekend my service has gone down for no less than two hours. This is false advertising. Charter is selling a service they know they cannot provide.

 – About 4 weeks ago.

Charter Communications

Chicago, IL, USA

Edwardsville Internet outage. all tech support lines busy. Charter get your shit together!...

Edwardsville Internet outage. all tech support lines busy. Charter get your shit together!

 – About 4 weeks ago.

Charter Communications

Chicago, IL, USA

PS I am in stl, not Chicago. ...

PS I am in stl, not Chicago.

 – About 4 weeks ago.

Charter Communications

Chicago, IL, USA

Charter internet down, their phones are busy. 2nd weekend this month we have had outages....

Charter internet down, their phones are busy. 2nd weekend this month we have had outages.

 – About 4 weeks ago.

Charter Communications

Suffolk, VA, USA

CHarter is the worrrrst. I hate you. YOur servers are running window 95 stop pretending; we NEED google FIBER in WISCONSIN....

CHarter is the worrrrst. I hate you. YOur servers are running window 95 stop pretending; we NEED google FIBER in WISCONSIN.

 – About 4 weeks ago.

Charter Communications

Suffolk, VA, USA

Internet and phone went down cuz its raining....

Internet and phone went down cuz its raining.

 – About 4 weeks ago.

Charter Communications

Whitinsville, MA, USA

any one else having trouble setting their "power-on" channel to a HD channel, such as 785? It defaults to just 5 when I try to put in 785 as the default channel for the TV to come on to...

any one else having trouble setting their "power-on" channel to a HD channel, such as 785? It defaults to just 5 when I try to put in 785 as the default channel for the TV to come on to

 – About 4 weeks ago.

Charter Communications

Clio, MI, USA

Their spam filters allow all the spammers to spam me, yet, when I try to report the spammers, their mail filters tell me I cannot send mail, due to it being spam and it filtered. Apparently, their...

Their spam filters allow all the spammers to spam me, yet, when I try to report the spammers, their mail filters tell me I cannot send mail, due to it being spam and it filtered. Apparently, their spam filters only work against the customers, but not the spammers themselves.

 – About 4 weeks ago.

Charter Communications

Bozeman, MT, USA

Issue #1 - Just waited 17:31 minutes to speak to a CSA. No notice whether there even IS someone taking calls. I gave up.

Issue #2 - I WAS calling to complain that the Mountain States...

Issue #1 - Just waited 17:31 minutes to speak to a CSA. No notice whether there even IS someone taking calls. I gave up.

Issue #2 - I WAS calling to complain that the Mountain States (like Montana where I live) doesn't receive HBO GO because of reason?? Who knows??

Issue #3 - I've called them before...several weeks ago in fact...asking about Issue #2. I wanted to know when we can receive this service and for someone to contact me about that. They sent me a standard form e-mail that explained nothing I didn't already know.

Issue #4 - When you call their number to sign up for service...BAM...a human on the phone regardless of the day or time. Ask that person for help with an issue? You get an "I can't help you with that" response followed by a transfer to a CSA agent which half the time ends up in Issue #1 above.

Issue #5 - Their commercials tout how much better their service is that Direct TV. However, Direct TV offers HBO GO AND NFL Ticket, among other nice services that Charter currently does not.

Issue #6 - For those lucky Charter customers who DON'T live in Mountain states, they get HBO GO....unless of course you want to watch it on your Apple TV. Then its no dice.

Issue #7 - Charter offers no credits or refunds to their customers (like myself) who don't receive HBO GO even though we pay the same price as their customers do in other parts of the country. I'm hoping someone sues them for a class action lawsuit. They deserve it.

 – About 4 weeks ago.

Charter Communications

USA

Glad I just started paying these guys about a week ago, already had loss of connection at least four times, including right now, and they are telling me to pay a price much higher than I agreed to on...

Glad I just started paying these guys about a week ago, already had loss of connection at least four times, including right now, and they are telling me to pay a price much higher than I agreed to on my bill. Ah, the wonders of becoming an adult.

 – About 4 weeks ago.

Charter Communications

Bridgewater, CT, USA

charter sucks balls. my service drops like every half hour!...

charter sucks balls. my service drops like every half hour!

 – About 4 weeks ago.

Charter Communications

Auburn Hills, MI, USA

Charter has the rudest employees ever! They charged me for channels I do not even have, and when I told them I don't have that level of service, I was called a liar. I told them I know what...

Charter has the rudest employees ever! They charged me for channels I do not even have, and when I told them I don't have that level of service, I was called a liar. I told them I know what channels I have and was then called an idiot. Is this an acceptable way to speak to customers?!?!? Well, guess what, Charter? I now have no level of service because I'm not doing business with a company who allows employees to verbally abuse their customers!

 – About 4 weeks ago.

Charter Communications

Madison, WI, USA

Interweb keeps dropping. It's now an every day occurrence....

Interweb keeps dropping. It's now an every day occurrence.

 – About 4 weeks ago.

Charter Communications

Madison, WI, USA

I lIke Charter... ...

I lIke Charter...

 – About 4 weeks ago.

Charter Communications

USA

This is the third time Charter internet has been down, I went offline on Xbox Live in the middle of a paid Call of Duty tournament match and now I caused my team to lose due to this problem! Shitty...

This is the third time Charter internet has been down, I went offline on Xbox Live in the middle of a paid Call of Duty tournament match and now I caused my team to lose due to this problem! Shitty ass internet !

 – About 4 weeks ago.

Charter Communications

Kearney, NE, USA

I'm paying $87 for 2 TVA for cable. I can't even get local stations on my TVs w out boxes. I'm disgusted with Charter because they give you no choice. I can't afford to add two more...

I'm paying $87 for 2 TVA for cable. I can't even get local stations on my TVs w out boxes. I'm disgusted with Charter because they give you no choice. I can't afford to add two more boxes. Sure, they give you one year free...In one year they will jack the price for those 2 boxes. The cost of living goes up and up but my salary stays the same.

 – About 4 weeks ago.

Charter Communications

Springdale, SC, USA

lying sacks of shit. They actually tried to tell me that MY modem was theirs, and I owed them for years of rent on it. They never do what they say, cannot deliver service and constantly raise prices...

lying sacks of shit. They actually tried to tell me that MY modem was theirs, and I owed them for years of rent on it. They never do what they say, cannot deliver service and constantly raise prices to pay for smart ass tv ads that suck.
I HATE CHARTER

 – About 1 Month ago.

Charter Communications

Kalamazoo, MI, USA

Fox channel doesn't ever work right, it's always jumpy and scrambled. I have to watch my favorite shows on demand and can't fast forward through the commercials or rewind to see the good...

Fox channel doesn't ever work right, it's always jumpy and scrambled. I have to watch my favorite shows on demand and can't fast forward through the commercials or rewind to see the good parts over . . . CHARTER SUCKS!

 – About 1 Month ago.

Charter Communications

Northborough, MA, USA

I switch from FIOS because the prices just got too high. My expectations were low. The service is inferior. Too much money for all the Internet inconsistency, TV channel outages, etc. The few...

I switch from FIOS because the prices just got too high. My expectations were low. The service is inferior. Too much money for all the Internet inconsistency, TV channel outages, etc. The few calls into support have resulted in wrong information and frustration. On the plus side...Install only took two tries and amazingly, my bill was exactly what they said it would be.

 – About 1 Month ago.

Charter Communications

Holden, MA, USA

constant drops in service, if you play internet games do not get charter internet. also charter please stop the commercials the sell the company as the best in the business, that is bullshit. terms...

constant drops in service, if you play internet games do not get charter internet. also charter please stop the commercials the sell the company as the best in the business, that is bullshit. terms like "fiber rich network" is the kind of misleading advertising jargon that makes me turn off my television. you have sold me second-rate service while increasing my bill for years and this is my honest opinion.

 – About 1 Month ago.

Charter Communications

USA

Charter has the worst customer service and return policies I have ever been in contact with. I paid a $70 fee to have services connected and was told I'd have to wait over a week for them to come...

Charter has the worst customer service and return policies I have ever been in contact with. I paid a $70 fee to have services connected and was told I'd have to wait over a week for them to come and connect them. I decided that was too long and wanted a refund credited back to my card. Well I was told I have to wait 6 weeks for them to send me a $70 check. What a bunch of BS. Glad I went with a satellite. Still waiting on my credit.

 – About 1 Month ago.

Charter Communications

Collinsville, IL, USA

In the 9 years I have been with Charter, I can't tell you how many times they have made a "mistake" charge. No other company I've ever been with makes constant mistakes like this. They...

In the 9 years I have been with Charter, I can't tell you how many times they have made a "mistake" charge. No other company I've ever been with makes constant mistakes like this. They are usually quick to take it off, but if you assume you are being charged right, that's money in their pockets!

 – About 1 Month ago.

Charter Communications

Leeds, AL, USA

Charters internet has been unstable for several weeks. Testing from speedtest.charter.com it shows on the connection graph that there is constant dropoff of connection, which affects all on line...

Charters internet has been unstable for several weeks. Testing from speedtest.charter.com it shows on the connection graph that there is constant dropoff of connection, which affects all on line gaming, causing interruption in connection, every several minutes, sometimes more frequently. It even causes problems with charter phone connectivity. I have had Charter technicians here to test connectivity on the node on the pole outside and there is substantial packet loss. I honestly believe that this is an issue for every Charter customer, across the US. And yes, at night between the hours of 11 pm and 7 am, the problem is even worse. I found a graph on the internet that shows that Charters internet connectivity t gets substantially worse at night time. We all, as Charter customers, pay 200 bucks a month for a bundle that is supposed to provide us with high speed internet up to 60 mgs of download speed, but they do not tell us that there is constant intermittant dropoff in connectivity, which causes problems with gaming, with video, and with overall connectivity to web sites, as well as causes the charter phone to drop calls, you simply lose connection while talking on the phone. This problem has been going on, here, for several weeks.

 – About 1 Month ago.

Charter Communications

Opelousas, LA, USA

Asked Charter to send me a printout of my services calls and the "notes" that customer service reps make when I call. I was told (after working my way up the food chain) that I would have to...

Asked Charter to send me a printout of my services calls and the "notes" that customer service reps make when I call. I was told (after working my way up the food chain) that I would have to subpoena them in order to get them. Was told that it was an internal company document. Interesting...

 – About 1 Month ago.

Charter Communications

Rochester, MN, USA

I worked for Charter and recently quit, they treat their employees like crap! I have severe anxiety and was fired for it. Even though I had approved FMLA from my doctor, I missed a couple days and...

I worked for Charter and recently quit, they treat their employees like crap! I have severe anxiety and was fired for it. Even though I had approved FMLA from my doctor, I missed a couple days and they "had to let me go"And their rules are so stupid. We are supposed to rush to troubleshoot and if that doesn't work send out a tech right away and if we take longer than 6-7 minutes per call we get docked points. Yep we are graded for how long we are on the phone, if we are helping someone for 10 or more minutes we get a supervisor sent over to question us, I had elderly/disabled customers alot and it takes some time to troubleshoot and be curtious and offer every solution I can before charging the customer and sending out a tech! Charter is just plain rude, unfair, and has unrealistic goals for their "employees"

 – About 1 Month ago.

Charter Communications

Morristown, TN, USA

my TV, phone and internet went up, I am ready to cancel them! and their Commericals with that guy are very stupid!
...

my TV, phone and internet went up, I am ready to cancel them! and their Commericals with that guy are very stupid!

 – About 1 Month ago.

Charter Communications

USA

If you are going to "schedule" a maintinence, why not share it with the rest of the world? Is it funny to you? Is this your little occasional joke you play on your customers? "Hehe, they...

If you are going to "schedule" a maintinence, why not share it with the rest of the world? Is it funny to you? Is this your little occasional joke you play on your customers? "Hehe, they have no idea we're about to pull the plug, and what are they gonna do about it? Nothing!"
If they weren't the only available ISP out here, I'd cancel in a heartbeat.

 – About 1 Month ago.

Charter Communications

TN, USA

Internet sucks. 30mbs my ass. I may get 10 on a get day. Usually less than one when I actually need some speed.

Cable isn't much better. HBO which is just about worthless goes out all...

Internet sucks. 30mbs my ass. I may get 10 on a get day. Usually less than one when I actually need some speed.

Cable isn't much better. HBO which is just about worthless goes out all the time and the channel lineup sucks. Half the channels just show infomercials and the other half have the same five dumb shows all the time.

They are overpriced too. The only reason I even bother with them is cable and internet are included in my rent. I'm thinking about getting internet somewhere else even though my internet from Charter is free!!!!!

 – About 1 Month ago.

Charter Communications

San Diego, CA, USA

I cancelled Charter because over the past 7 years, they have slowly increased my rates on cable, phone, and internet and they all suck. Charter sold my phone number to telemarketers and the cable is...

I cancelled Charter because over the past 7 years, they have slowly increased my rates on cable, phone, and internet and they all suck. Charter sold my phone number to telemarketers and the cable is spotty and the internet is hit or miss. When I called them, their response was "Well, we don't make you sign a contract". I would rather sign a contract and KNOW what I am paying versus not having a contract and Charter raise my rates whenever they want. When I called to cancel and go to DIRECTV, the Charter rep started offering me deals and discounts then. I asked why wasn't I offered this before and Charter replied "we are a for profit company and just don't offer discounts to everyone". So I replied "You offer discounts to every new customer" and they said "Oh, that's different". Once they realized they wouldn't keep me as a customer, the Charter rep became very angry and was a real smartass. When I went to take my cable boxes back, there were over 50 people in line doing the same thing. Guess everyone has figured out that Charter values new customers over existing loyal ones.

 – About 1 Month ago.

Charter Communications

San Diego, CA, USA

I cancelled Charter because over the past 7 years, they have slowly increased my rates on cable, phone, and internet and they all suck. Charter sold my phone number to telemarketers and the cable is...

I cancelled Charter because over the past 7 years, they have slowly increased my rates on cable, phone, and internet and they all suck. Charter sold my phone number to telemarketers and the cable is spotty and the internet is hit or miss. When I called them, their response was "Well, we don't make you sign a contract". I would rather sign a contract and KNOW what I am paying versus not having a contract and Charter raise my rates whenever they want. When I called to cancel and go to DIRECTV, the Charter rep started offering me deals and discounts then. I asked why wasn't I offered this before and Charter replied "we are a for profit company and just don't offer discounts to everyone". So I replied "You offer discounts to every new customer" and they said "Oh, that's different". Once they realized they wouldn't keep me as a customer, the Charter rep became very angry and was a real smartass. When I went to take my cable boxes back, there were over 50 people in line doing the same thing. Guess everyone has figured out that Charter values new customers over existing loyal ones.

 – About 1 Month ago.

Charter Communications

Billings, MT, USA

no contract... ...

no contract...

 – About 1 Month ago.

Charter Communications

Cheyenne, WY, USA

Internet drops ever 2 minutes, endless charter commercials, they make you bundle with a house phone, and they still blame it all on the fucking weather. ...

Internet drops ever 2 minutes, endless charter commercials, they make you bundle with a house phone, and they still blame it all on the fucking weather.

 – About 1 Month ago.

Charter Communications

Bozeman, MT, USA

Currently getting 1 mbps DL speed. 1. ONE! Paying for 30. ...

Currently getting 1 mbps DL speed. 1. ONE! Paying for 30.

 – About 1 Month ago.

Charter Communications

Grand Junction, CO, USA

It was fine until a little over a month ago. I pay for there "boost" but can only get even basic stable net after 2am to 11am. Anytime after those times I can't even watch youtube without...

It was fine until a little over a month ago. I pay for there "boost" but can only get even basic stable net after 2am to 11am. Anytime after those times I can't even watch youtube without studdering or watch streams. It is impossible for me to play any online games (LoL, Dawngate, etc) unless NO ONE TOUCHES the net from another device or if I have anything streaming from music to streams. I use to watch 1-2 streams at max quality as I played league while my girlfriend played Minecraft on her friends server. It's so god damn bad.

 – About 1 Month ago.

Charter Communications

Templeton, CA, USA

What an absolute terrible company and service. I guess it's run by a bunch of cocksuckers and jizz swallowers. That's why nobody can answer a phone or actually speak. ...

What an absolute terrible company and service. I guess it's run by a bunch of cocksuckers and jizz swallowers. That's why nobody can answer a phone or actually speak.

 – About 1 Month ago.

Charter Communications

Allentown, PA, USA

Charter is now driving a "digital upgrade" down our throats that mandates the "rental" ($7/box/month) for each TV in the house. Problem is that I don't want the premium services...

Charter is now driving a "digital upgrade" down our throats that mandates the "rental" ($7/box/month) for each TV in the house. Problem is that I don't want the premium services on every TV in the house. I am sure Charter has visions of dollar signs from their phony rental fee and people ordering their overpriced ON DEMAND movies. For me, however, I will be - for the first time - looking into Roku, Chromecast, and other internet options to replace Charter. Classic example of pushing your customers away. Monopoly businesses will eventually fail; always!!

 – About 1 Month ago.

Charter Communications

Fort Worth, TX, USA

Azle, Texas

I started having problems the first part of June with my Internet connection going off and on and my TV freezing up and the voice going off and on. Today on August 12 I...

Azle, Texas

I started having problems the first part of June with my Internet connection going off and on and my TV freezing up and the voice going off and on. Today on August 12 I still have a problem and I've asked for updates and no one even will call me back to update me of the problem. I was just told that on August 17 they would again bill me for the full amount of my service even though they tell me they would not be out to bury a new line until after August 18. This company should be banned from doing business in every state in the union. Thanks for nothing Charter!

 – About 1 Month ago.

Charter Communications

Deatsville, AL, USA

I hate the random intermittent Internet outages. On for 2 days off for 4. On for 4 days off for 3 so annoying. Figure the shit out charter. ...

I hate the random intermittent Internet outages. On for 2 days off for 4. On for 4 days off for 3 so annoying. Figure the shit out charter.

 – About 1 Month ago.

Charter Communications

Lincoln, NE, USA

I've been trying to get my internet fixed for a month. I heard from another provider in town that Charter only has 30 megabits in to my town, and they are trying to sell 30 megabits to many...

I've been trying to get my internet fixed for a month. I heard from another provider in town that Charter only has 30 megabits in to my town, and they are trying to sell 30 megabits to many residents (not enough bandwidth for everyone) - but of course they won't admit that. The attached link is my collection of notes to date - enjoy.

https://www.evernote.com/shard/s37/sh/1e5497f7-cc45-424a-8b46-946725b59af7/63df2fccbd150aaa6e646daa59029933

 – About 1 Month ago.

Charter Communications

Pasadena, CA, USA

Seriously though, Yeah, I just cancelled my Charter TV because of their "switch to upgrade the network". They want you to rent an additional box for each TV to decrypt the scrambled signal...

Seriously though, Yeah, I just cancelled my Charter TV because of their "switch to upgrade the network". They want you to rent an additional box for each TV to decrypt the scrambled signal that was put into place to prevent cable TV theft. Don't tell me the analog platform was upgraded to save bandwidth and upgrade the network. Charter did it to prevent service theft and then a double whammy, you get to charge customers extra to decrypt the signal. It's a win-win. I see why Charter went bankrupt in 2009. They provide no incentive to keep current customers there. I called because I was paying $160.00 JUST FOR CATV and Internet. The CSR and CSR Supervisor basically told me to kick rocks. We aren't lowering your bill. In turn, Charter completely lost my business (when, if they would have lowered my bill, say $20 or so, I would have been happy and charter would have still been getting my $160.00.) Now they don't get ANY of my money. Childishly ran company. Will never go back again. I Hope the Charter CEO and or research team reads this too.

 – About 1 Month ago.

Charter Communications

Pasadena, CA, USA

I don't know who that chick is on the left side of the screen with the blue eyes but damn she's pretty.. Don't know whats up with her flat mouth though,.. That looks kinda weird, but...

I don't know who that chick is on the left side of the screen with the blue eyes but damn she's pretty.. Don't know whats up with her flat mouth though,.. That looks kinda weird, but still, i'd do her.. She's hot :)

 – About 1 Month ago.

Charter Communications

Escanaba, MI, USA

Customer service website looks like made by a 6 year old learning to program and forces you to solve problems with a real person, which is also a problem finding someone who can give you honest...

Customer service website looks like made by a 6 year old learning to program and forces you to solve problems with a real person, which is also a problem finding someone who can give you honest answers about billing addresses, etc. It is like they are forced to use the same out of date software provided to users online. Guess the CEO does not want to loose golf money paying for website improvements, so they simply loose customers who say screw it and start watching DVDs and simply using the cell phone for necessary internet.

 – About 1 Month ago.

Charter Communications

Rancho Cucamonga, CA, USA

No other ISP has ever made me want to shove my dick so far down the ceo's throat that he chokes and dies. Take this into consideration if you want to purchase internet from charter....

No other ISP has ever made me want to shove my dick so far down the ceo's throat that he chokes and dies. Take this into consideration if you want to purchase internet from charter.

 – About 1 Month ago.

Charter Communications

Hesperia, CA, USA

I try to play games online with charter internet, but I can't because it cuts out every 3 minutes, im not even exaggerating.
...

I try to play games online with charter internet, but I can't because it cuts out every 3 minutes, im not even exaggerating.

 – About 1 Month ago.

Charter Communications

Birmingham, AL, USA

Anyone now how to get Charter to put a connection box on the power pole outside my house? They ran their cable line down the main street and my house sits on one of side streets (the cable goes right...

Anyone now how to get Charter to put a connection box on the power pole outside my house? They ran their cable line down the main street and my house sits on one of side streets (the cable goes right by my house) but they say they cannot connect it because they would have to "build the line". Okay, there are 12 homes that want cable but you can't put a junction box in to give them access, but the guy in the old trailer you want to give him cable?

 – About 1 Month ago.

Charter Communications

Anderson, SC, USA

@Trussville AL Usa you are another Charter puppet another talking box for them.

Save it plenty of us have seen the REAL Charter and what its actually about .

Did you know...

@Trussville AL Usa you are another Charter puppet another talking box for them.

Save it plenty of us have seen the REAL Charter and what its actually about .

Did you know they canceled the service of a man who was disabled? Of course not Charter is not the problem WE are its so obvious thats what you are implying.

 – About 1 Month ago.

Charter Communications

Trussville, AL, USA

To all customers, going digital was goverment forced by our once president George bush. Every cable provider has till the end of the year to be all digital. So stop saying charter "forced"...

To all customers, going digital was goverment forced by our once president George bush. Every cable provider has till the end of the year to be all digital. So stop saying charter "forced" digital. To the customer in warrior there is a office in Gardendale that would more than happy to provide you with boxes. I have worked in warrior and honestly you won't get anything better or cheaper in that area. So go ahead and switch to direct or dish or even att with only DSL in warrior and we will see you back in a year or less

 – About 1 Month ago.

Charter Communications

Trussville, AL, USA

I work for this company everyone hates, honestly there is nothing wrong with charter, when a tech comes out you need to make him walk thru every process of trouble shooting. Some techs are good and...

I work for this company everyone hates, honestly there is nothing wrong with charter, when a tech comes out you need to make him walk thru every process of trouble shooting. Some techs are good and some actually care. If I could fix everyone's problems I would. It will also help techs if you have tiling write down what time and channel so we can see a pattern, same for internet. This is an imperfect world, I have worked in every feild and cable is the best to go. Next time a tech comes out ask them to shoot your house for noise. If the noise is less then -47.0 then they will need to fix it and about 80 percent of the problems will disappear. Keep calm and press on.

 – About 1 Month ago.

Charter Communications

Anderson, SC, USA

Fort Worth, TX, USA
You guys are stupid, it depends where your live to get good internet. Internet is amazing. My friends always tell me that my internet is good. Nothing beats charter. Simple...

Fort Worth, TX, USA
You guys are stupid, it depends where your live to get good internet. Internet is amazing. My friends always tell me that my internet is good. Nothing beats charter. Simple and fast

Shut the fuck up we arent stupid we are realistic and honest you are just one of the many zombies willing too put up with all this bullshit from this pathetic company.

 – About 1 Month ago.

Charter Communications

Mankato, MN, USA

do NOT trust Mankato Charter TV with your money!!!! worst cable ever....

do NOT trust Mankato Charter TV with your money!!!! worst cable ever.

 – About 1 Month ago.

Charter Communications

Mankato, MN, USA

why does charter tv in mankato not answer questions? just take money then shut you down to blue screen at least three days with no explanation!!!!!!...

why does charter tv in mankato not answer questions? just take money then shut you down to blue screen at least three days with no explanation!!!!!!

 – About 1 Month ago.

Charter Communications

Mankato, MN, USA

why only blue screen with mankato charter tv since aug 3rd? no warning no explanation. today is aug 6th 2o14. started only blue screen at 3:30am on aug 3rd 2014...

why only blue screen with mankato charter tv since aug 3rd? no warning no explanation. today is aug 6th 2o14. started only blue screen at 3:30am on aug 3rd 2014

 – About 1 Month ago.

Charter Communications

Fort Worth, TX, USA

You guys are stupid, it depends where your live to get good internet. Internet is amazing. My friends always tell me that my internet is good. Nothing beats charter. Simple and fast...

You guys are stupid, it depends where your live to get good internet. Internet is amazing. My friends always tell me that my internet is good. Nothing beats charter. Simple and fast

 – About 1 Month ago.

Charter Communications

Garden City, AL, USA

I should have known that with Charter nothing is simple. I cannot get my new required digital set box to work. The screen says that My digital service has been disconnected. I spent an hour with...

I should have known that with Charter nothing is simple. I cannot get my new required digital set box to work. The screen says that My digital service has been disconnected. I spent an hour with customer service= another waste of time. I wish we had some other option around here. It took me over 2 weeks of calls and servicemen to get my internet hooked up in June! GRRRRRRRRRRRRRRRR Frustration to the max.

 – About 1 Month ago.

Charter Communications

Campobello, SC, USA

Internet keeps on dropping and dropping! Charter Spectrum my ass!!! Worst cable provider and worst technical support. Habitual liars!!! ...

Internet keeps on dropping and dropping! Charter Spectrum my ass!!! Worst cable provider and worst technical support. Habitual liars!!!

 – About 1 Month ago.

Charter Communications

Glendale, CA, USA

internet keeps dropping out and always very frustrating to stream video and game on...

internet keeps dropping out and always very frustrating to stream video and game on

 – About 1 Month ago.

Charter Communications

Chicopee, MA, USA

Charter is the worse fucking cable company around. Every night when i'm watching T.V. the Fucking Box Resets and Charter does its up dates. Then few hours later that fucking Blasted Public Service...

Charter is the worse fucking cable company around. Every night when i'm watching T.V. the Fucking Box Resets and Charter does its up dates. Then few hours later that fucking Blasted Public Service channel screams about if this had been an actual emergency If it was a emergency. I wouldn't wait around for my fucking government to save me Chances are they created the emergency like Katrina & 9/11
All so when watching some channels the picture gets slowed and drops in and out.
My fucking corrupted town only allows charter so I have no choice and the Dish is just as bad. What ever happened to good company's that wanted to provide a good service at a reasonable price?? all we have now is Corporate Greed and fucking CROOKS

 – About 1 Month ago.

Charter Communications

USA

Fucking charter comm in Los angles sucks ass. Internet keeps dropping. When is the Feds going to fucking deregulate so we can choose different vendors in steadying of being locked in. ...

Fucking charter comm in Los angles sucks ass. Internet keeps dropping. When is the Feds going to fucking deregulate so we can choose different vendors in steadying of being locked in.

 – About 1 Month ago.

Charter Communications

Montgomery, AL, USA

Hey I live in Albertville, AL and I'm back again this week to. So I'm supposed to be getting 100mbps and I'm getting a whopping 0.8. Yeah that's right 0.8 with 3 different speed...

Hey I live in Albertville, AL and I'm back again this week to. So I'm supposed to be getting 100mbps and I'm getting a whopping 0.8. Yeah that's right 0.8 with 3 different speed test's neither me nor any of my neighbors have working internet. Chapter came out 2 weeks ago and said the problem was because of our neighbors (who also have charter) then they supposedly fixed the issue (the fix that only lasted a day), they came out again last week with a different guy saying once AGAIN THE PROBLEM WAS BECAUSE OF OUR NEIGBORS!! WE CALL AGAIN TODAY ARE PUT ON HOLD ONLY TO BE TOLD YOU GUESSED IT THE PROBLEM WAS BECAUSE OF OUR NEIGBORS!!

 – About 2 months ago.

Charter Communications

Georgetown, GA, USA

Our Charter cable has been freezing up all afternoon. WTF?? Just switched from AT&T Uverse since they went up on my bill. Been with AT&T for over 4 years and loved them. Thinking about paying the...

Our Charter cable has been freezing up all afternoon. WTF?? Just switched from AT&T Uverse since they went up on my bill. Been with AT&T for over 4 years and loved them. Thinking about paying the extra and going the f!@k back!

 – About 2 months ago.

Charter Communications

Great Falls, MT, USA

They need more hd channels and need to fix the freezes. Nothing more annoying than a show you are into starts freezing and gets pixelated. ...

They need more hd channels and need to fix the freezes. Nothing more annoying than a show you are into starts freezing and gets pixelated.

 – About 2 months ago.

Charter Communications

Scottsboro, AL, USA

Auburn, this is Cullman, Alabama. War Eagle. ditto your remarks. Charter, tell us when the lights go out or when you plan on dimming them. Please....

Auburn, this is Cullman, Alabama. War Eagle. ditto your remarks. Charter, tell us when the lights go out or when you plan on dimming them. Please.

 – About 2 months ago.

Charter Communications

Scottsboro, AL, USA

Okay, it's been almost 24 hours now that my internet connection with Charter is at .05 mps. So why am I paying for 100 mps at a monthly cost of $100? Is this the cost of going all digital for...

Okay, it's been almost 24 hours now that my internet connection with Charter is at .05 mps. So why am I paying for 100 mps at a monthly cost of $100? Is this the cost of going all digital for Charter cable tv? If so, why is my internet speed affected?

 – About 2 months ago.

Charter Communications

Opelika, AL, USA

Tonight, in Auburn, Alabama, Charter's high speed internet service is giving us just 5.95 Mbps...

... that sucks a big donkey dyk!...

Tonight, in Auburn, Alabama, Charter's high speed internet service is giving us just 5.95 Mbps...

... that sucks a big donkey dyk!

 – About 2 months ago.

Charter Communications

Chesterfield, MO, USA

why advertise 30mbps yet at max i get 1.5, what a load of shit!...

why advertise 30mbps yet at max i get 1.5, what a load of shit!

 – About 2 months ago.

Charter Communications

Denver, NC, USA

More internet connectivity issues, nearly 24hrs straight at this point. This has been rampant for the entire county since yesterday. Now it's some type of wonderful DNS/Routing issue that is...

More internet connectivity issues, nearly 24hrs straight at this point. This has been rampant for the entire county since yesterday. Now it's some type of wonderful DNS/Routing issue that is borking 1/2 the internet and causing the other half to be slow like 56K... Way to use my $100+ a month Charter

 – About 2 months ago.

Charter Communications

Lincolnton, NC, USA

Denver, NC. Internet connection dies. Internet phone does not work. Charter chat does not work. Email works sometimes and can access some sites - sometimes....

Denver, NC. Internet connection dies. Internet phone does not work. Charter chat does not work. Email works sometimes and can access some sites - sometimes.

 – About 2 months ago.

Charter Communications

Terrell, NC, USA

Internet goes out multiple times every week for a few hours. Cannot connect to certain websites. Skype call quality dropping due to internet being utter shit....

Internet goes out multiple times every week for a few hours. Cannot connect to certain websites. Skype call quality dropping due to internet being utter shit.

 – About 2 months ago.

Charter Communications

Schaumburg, IL, USA

FWIW... Charter installed my cable services without grounding them. The result was damage to my circuit box. My electrician & a charter tech came to my home, a few hours apart. The electrician arrived...

FWIW... Charter installed my cable services without grounding them. The result was damage to my circuit box. My electrician & a charter tech came to my home, a few hours apart. The electrician arrived first but could not figure out how the circuits were blown. He was able to fix the circuits but did not check the circuit that Charter's amplifier was using. When the Charter tech came to my home after the electrician had left, he scrutinized the situation and diagnosed it as the result of my Charter services not being grounded on installation. He hooked-up a ground box and told me that should remedy the situation. He then told me that other homes in the area also had cable installed without grounding. I then informed the electrician what he Charter tech told me and he said, That explains it then!". I then called-up Charter to inquire about compensation for the money I spent on the electrician. A supervisor informed me that the tech who diagnosed the problem was not actually a "Charter" tech. He told me he was a "third party" and I would have to sue him for my damages. I asked him if it was Charter's policy to send techs to customers homes under the guise as a Charter "agent" who are not agents of Charter? His response was to tell me that my damage claim was "denied and then he hung up on me. A woman who was listening in on the call from Risk Management called me back to tell me that the supervisor was wrong and that "research" had to be conducted to discern who damaged what. Without coming to my home, without gathering any evidence and without speaking to my electrician, I was informed AGAIN, that my damage case was "denied". Again, I spent many more hours, countless hours, attempting to go over the heads of numerous Charter supervisors & Risk management people to no avail. Meanwhile, Charter's amplifier was dangling from my basement ceiling and connected via an extension chord to an outlet designated to a working circuit. I called Charter to see if they could tend to it. They sent a tech over and all he said he could do was secure some dangling wires to studs in my basement and that his supervisor must look at it because it was over his head. His supervisor called me and told me HE would do the research and evidence gathering Charter never did. He told me he was "local" and he would take care of it for me. We mad an appointment for him to come and take pics and gather evidence. He was a no-show. I emailed him 4 times with no response and left him messages on his voice mail that he did not return either. Again, I was again subjected to countless hours on the phone seeking assistance. Finally I was contacted by someone in the "damage department". She told me SHE would gather evidence and have someone take pics of the damage. She scheduled an appointment and again, no one came. I called her to inquire why no one showed-up for the appointment and she told me another woman in the damage department must call me. So I called he and was told, "no", she must make the appointment. Before I could call her back again, I rec'd a DENIAL LETTER via email. I called her up to inquire how I could be "denied" when NO ONE HAS COME TO LOOK AT THE DAMAGE YET? She talked over me and hung-up. It was back to the phone, countless hours spent in the Charter maze of hell looking for customer service. Finally another woman from Risk Management called me back. She arranged for 2 supervisors to come and inspect the damage. They did. I was asked to provide some documentation as well before they would decide on my damage claim being accepted or not. I had questions about the documentation they requested I provide and it took me 4 hours (2 hours one day & 2 hours the next) to get a message to the woman I was to provide the documentation to. I had to go through the woman in the damage dept (who had already denied my claim w/o conducting research) to contact the woman to whom I had questions for in regards to the documentation she requested. Instead of forwarding my questions to her or asking her to contact me so I could ask her those questions myself, she informed me she was denying my claim because the Charter equipment was not damaged. I informed her my dishwasher, dryer, refrigerator, were not damaged either, it was the circuit boc, and that THEIR tech, (a tech they were trying to tell me was not affiliated with Charter and was no longer with the company & who diagnosed their gross negligence - not grounding their services - and installed a ground box to prevent future damage to my circuit box), was who diagnosed the Charter installer's GROSS NEGLIGENCE. I was hung-up on again. I filed a case with the BBB. I informed Charter that, per their agreement, arbitration was next & that was on their dime. I told Charter that either in a lawsuit after arbitration, or IN arbitration, I would get the ID of the tech who WAS an "agent" of Charter (per their agreement) and who diagnosed Charter's gross negligence, not grounding their services upon installation. They then offered to cover me for the costs of repairing their damage. No "I'm sorry", no recompense for the hours upon hours I spent on the phone, etc... to the END I was hung-up on on treated like a POS. Anyone dealing with this company must understand... they will STALL, they will rush to DENY your claims/allegations, they will treat you like garbage right after they apologize for how poorly the previous Charter shill treated you. Make sure you get all their names, all their ID numbers. DOCUMENT EVERYTHING & READ THEIR AGREEMENT TERMS. They count on you not having read them to d*ck you around (at least in my experience). Go to the BBB where their acts against you can be made public. Shine a light on how this corporation treats its customers. They depend on you to give-up and they will do everything in their power to MAKE you give up. DO NOT.

 – About 2 months ago.

Charter Communications

Cameron, NC, USA

God i hate Charter internet!!!! Every time a storm comes around it's always knocked down. And when you are a singer that has 8 days to learn a song for a wedding, I need internet that is fast and...

God i hate Charter internet!!!! Every time a storm comes around it's always knocked down. And when you are a singer that has 8 days to learn a song for a wedding, I need internet that is fast and durable. Charter doesn't do any of that for me. Charter is horrible!!!!! >:(

 – About 2 months ago.

Charter Communications

Mandeville, LA, USA

Abita Springs LA
i pay for this 30mbps shit thats only .70 right now. i call these glorified fucktards and they say everything is fine in the area and the techs say all the equipment is...

Abita Springs LA
i pay for this 30mbps shit thats only .70 right now. i call these glorified fucktards and they say everything is fine in the area and the techs say all the equipment is working.OBVIOUSLY FUCKING NOT or you wouldnt be on my goddamn speeddial.i hope whoever runs this shitty ripoff of a company ends up in a medical journal for getting some never before seen bone cancer that makes their bones paper thin and brittle and fall down the up escalator.fucking racket is what it is.goddamn techs might as well be teamsters.FUCK YOU CHARTER i will start firebombing your work crews!!!

 – About 2 months ago.

Charter Communications

Saint Louis, MO, USA

I think all the people on here are just little bitches, always something to bitch about and want everything for free....

I think all the people on here are just little bitches, always something to bitch about and want everything for free.

 – About 2 months ago.

Charter Communications

Newberry, MI, USA

Ishpeming, MI

I'm 47 years old, my Dad is 82. I have never heard my Dad throw out the F-bomb until yesterday when he was telling me how Charter is going digital and now he'll have...

Ishpeming, MI

I'm 47 years old, my Dad is 82. I have never heard my Dad throw out the F-bomb until yesterday when he was telling me how Charter is going digital and now he'll have to pay to rent the digital to analog boxes. He's pissed!!

 – About 2 months ago.

Charter Communications

USA

For some reason it says that I am in Warrior, AL.... Not true I am in northeast Alabama... Boaz to be exact......

For some reason it says that I am in Warrior, AL.... Not true I am in northeast Alabama... Boaz to be exact...

 – About 2 months ago.

Charter Communications

Warrior, AL, USA

I use to love Charter but we found out yesterday that as of August 5, 2014 we are losing our local channels. We live about 45 minutes from Huntsville, Alabama and have been in their market from day 1...

I use to love Charter but we found out yesterday that as of August 5, 2014 we are losing our local channels. We live about 45 minutes from Huntsville, Alabama and have been in their market from day 1 but with this new forced digital, Charter has taken it upon themselves to make Birmingham our local market. It takes over an hour to drive to Birmingham from here and in the event of severe weather... Birmingham stations don't even mention us. Very disappointed - guess we'll be cancelling our Charter account!!!

 – About 2 months ago.

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