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Charter® Communications 1 out of 10 based on 3092 ratings.

Bakersfield, CA, USA

 – About 3 days ago.

Charter only offers two tiers of internet only service. The cheapest tier is $39.99/month for the first year. Than $49.99/month.

Bright House Networks internet only has a "lite"...

Charter only offers two tiers of internet only service. The cheapest tier is $39.99/month for the first year. Than $49.99/month.

Bright House Networks internet only has a "lite" tier for just $19.99/month which streams Netflix on 3 devices in 1080p just fine. Bright House also offers 5 tiers of internet to choose from.

Time Warner Cable has a internet only lite tier for just $14.99/month which I also have first hand experience streaming Netflix on 3 devices in 1080p perfectly fine.

I have a recorded call from Charter's executive office where they told me they did a customer study that showed people preferred only have two internet options to choose from and that people need 60mbps internet for Netflix.

I told the Charter rep that she is misleading people because Netflix only needs 5mbps and I never heard of customers wanting fewer and more expensive internet choices.

Georgetown, GA, USA

 – About 3 days ago.

My internet is very slow since I had this connection. I have to use there modem. I have a doc sys 3 standard modem but they use 2.0 standard. I wish they had another internet provider where I live....

My internet is very slow since I had this connection. I have to use there modem. I have a doc sys 3 standard modem but they use 2.0 standard. I wish they had another internet provider where I live. The highest TV service cable box they had here was 480p. Went to Dish Network to resolve that. Can not take pauses ... bla ... junk. Cell phone internet is faster. Not any of my computers. I have an impeccable back round. BTW watch the reporting city and state. I am in WORCESTER, MA.

Lenoir City, TN, USA

 – About 4 days ago.

Dear Tom Rutledge,

Here is my story, SAD but TRUE. Last Wednesday at 3:oo pm my phone, internet and cable went out. I tried calling charter with my cell phone and after being on hold for...

Dear Tom Rutledge,

Here is my story, SAD but TRUE. Last Wednesday at 3:oo pm my phone, internet and cable went out. I tried calling charter with my cell phone and after being on hold for 45 minutes, I hung up. I then tried at 3am when I did get tru. They told me that someone from another company cut the main line and several States were out and had no idea when it would be fixed. I called again the next day Thursday at around 5:00 pm and was told the same thing but that they would call me between the hours of 8am to 9pm when it was fixed...So I waited and still no call. I called them back and there was no problem in my area so I continued with the phone recording to check my modem, I was on the phone for 13 minutes and I had done everything it said to do. I then get a message that Charters phone service is not working at this time. I wanted to SCREAM !! I called back and went thru all of the BS questions for the 7th or 8th time and got customer service. I talked to Lawrence, EMPLOYEE #34N. I asked him if the problem was fixed and he said YES !! To my SURPRISE !! I asked him why mine wasn't fixed and he said that if you called in the middle of the night, you don't get a call. WHAT ?????????? I told him that I have now been out since Wednesday and asked him to get it fixed. He checked it and said YES it's out alright. Wait for your call. So I waited and waited and waited some more, I called back and got customer service again and got Kyal employee #EP4, he started to ask me all of the same questions that I answered so many times already. I told him I wanted a Supervisor, her name was Marjorie , employee #J8A or Cheryl, employee number SXB, She told me that I had an appointment for Friday set up and no one came. So I called again until they told me they would for sure be here on Saturday between 9 am and 11 am and they would call before they came. They called the number that was out of service (charter) and missed out on my appointment. They then told me they would be here between 11 am and 1 pm. so I waited again. They did the same thing, when I told them that my home phone (charter) was out and to call my cell phone. They didn't come so I called again and they changed my appointment to Monday between 1 pm and 3 pm. So I called AGAIN and they said between 5 pm and 7 pm. I waited until almost 7 and called again and was told that dispatch would call me. Dispatch Erica who was very nasty ( no employee # bc she wouldn't give me one ) called me at 7:15 pm and said that they never got the order until Saturday night at 7 pm. The Service Man was almost home and would come back out and fix it but he won't be here until after 8 pm. He came at around 8:20 pm and was here for 5 minutes. He left my house without checking all of my TV's and left one in my Bedroom not working. When we went to tell him he was gone. All in all, I must have called over 25 times in 4 days without service. Every time I called, I had to give the IDIOT on the phone, all of my information. I have NEVER been LIED to so many times in 4 days. My cousin fixed my TV and were back online and service was working. until Tuesday. I was waiting for a program along with my Mom ( who also has CHARTER.) We talked that day about our program and my Mom said to me....." it will be a good night for our series to come back......If CHARTER will come tru for us." Wouldn't you know it......CHARTER went out 20 minutes before it was over. I'll say this.....I HAVE NEVER HAD SUCH SHITTY SERVICE IN MY LIFE !! CHARTER.... You Suck !! My Mother and I have had your service for 17 years and never once have been late on our bill's. In 4 day's I had basic tv. I watched your commercials over and over and over again. You have no idea how I wanted to throw a BRICK at my TV......Every time I saw you commercial, talking about how GREAT Charter is. You've got to be kidding me ???

I expect a phone call from you, Mr. Tom Rutledge as I am sending this complaint DIRECTLY to YOU !! I will also be emailing it to you. The company that your running is in very bad shape. Isn't that what you get paid the BIG BUCKS for ? The CEO that can't run a company properly, should not have such a BIG company to run. This makes you look very bad.

I expect my bill for this month to be taken care of by CHARTER.

Thank you,

Hazel Gibson

Mcminnville, TN, USA

 – About 4 days ago.

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition....

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition.

Mcminnville, TN, USA

 – About 4 days ago.

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition....

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition.

Mcminnville, TN, USA

 – About 4 days ago.

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition....

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition.

Mcminnville, TN, USA

 – About 4 days ago.

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition....

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition.

Mcminnville, TN, USA

 – About 4 days ago.

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition....

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition.

Georgetown, GA, USA

 – About 4 days ago.

My internet is the slowest ever. WTF is 20 down 1 upload???? Very slow and the latency response ...very slow!...

My internet is the slowest ever. WTF is 20 down 1 upload???? Very slow and the latency response ...very slow!

East Longmeadow, MA, USA

 – About 5 days ago.

How is it that Charter offers bundled plans at around $100/month to new customers, while it screws loyal customers with constantly increasing plans? Shouldn't they do the exact opposite? I mean,...

How is it that Charter offers bundled plans at around $100/month to new customers, while it screws loyal customers with constantly increasing plans? Shouldn't they do the exact opposite? I mean, reward long-term loyalty. I really HATE Charter, and it makes me want to go back to an antenna, cell phone, and cellular wifi hotspot.

Oneonta, AL, USA

 – About 5 days ago.

Horrible customer service. I signed up in Nov 2014. Over the next 4 months, they double charged my credit card twice, then made me bring my card statements to their offices for proof. No customer...

Horrible customer service. I signed up in Nov 2014. Over the next 4 months, they double charged my credit card twice, then made me bring my card statements to their offices for proof. No customer care, no discounts, just a "sorry." Not once. Twice. In 4 months. They had also sent my account to collections twice because they couldn't locate my payment, then found my "missing" payment and then proceeded to charge me a second time. This happened on two occasions. I finally canceled in Feb 2015. .... This company is very disorganized, and customer service and management is bad. Stay away from these guys.

Lexington, KY, USA

 – About 5 days ago.

Reading through the comments here are utterly ridiculous.
1. We don't pay for email PERIOD. USE GMAIL EMAIL IS FREE
2. A home page can be changed in ten seconds..
3. CID on TV is...

Reading through the comments here are utterly ridiculous.
1. We don't pay for email PERIOD. USE GMAIL EMAIL IS FREE
2. A home page can be changed in ten seconds..
3. CID on TV is a feature for 2015.. and its FREE.. isn't that what home phones are for?
4. Every Company increases prices not just CHARTER. Every company starts with a PROMO.
5. LAST we're all getting the best speed for the lowest price.
6.This site should be name Customers-suck.com

Minneapolis, MN, USA

 – About 6 days ago.

Charter e-mail is as useless as a screen door on a submarine....

Charter e-mail is as useless as a screen door on a submarine.

Cayucos, CA, USA

 – About 1 Week ago.

I live in San Luis Obispo, Ca and the Charter Cable for TV has been out for hours. I realize that technology breaks but how about some accountability!
Instead of the stupid adds, like that young...

I live in San Luis Obispo, Ca and the Charter Cable for TV has been out for hours. I realize that technology breaks but how about some accountability!
Instead of the stupid adds, like that young guy coming out and speaking to the folks, trying to be Steve Jobs or something.

Its either that or silly dancing....

Delano, MN, USA

 – About 1 Week ago.

Charters new email format sucks! I have been trying for 2 hours to retrieve my 1400 emails. I get a blank page. I tried "chatting" online with a Charter rep, he told me to switch from Firefox...

Charters new email format sucks! I have been trying for 2 hours to retrieve my 1400 emails. I get a blank page. I tried "chatting" online with a Charter rep, he told me to switch from Firefox to Chrome. I did and the same thing happened. I still can't retrieve my emails. I hate Charter!!!

Hickory, NC, USA

 – About 1 Week ago.

dear tecnicians in wnc,carva system .you will be given the lowest evaluations and tqa scores. this is due to the good ole boy network that exist between tech ops mgrs. incompetent cedric patterson....

dear tecnicians in wnc,carva system .you will be given the lowest evaluations and tqa scores. this is due to the good ole boy network that exist between tech ops mgrs. incompetent cedric patterson. and the lazy, inmature, todd gray. All of these suppose leaders lack the integrity of a child molester. tqa techs are encouraged to lie to gain leverage on techs who speak up. hr then moves in and they all act in concert to rid themselves of whistle blowers. while tqa sups forge calibration reports and safety inspections . they are rewarded with no oversight. take this from a former emloyee with 30 experience.

Hayward, WI, USA

 – About 1 Week ago.

Charter's new email sucks big time. I can not edit my emails anymore. Discussing the issue with customer support was a waste of my time. It used to be ok and manageable but then went to horrible....

Charter's new email sucks big time. I can not edit my emails anymore. Discussing the issue with customer support was a waste of my time. It used to be ok and manageable but then went to horrible. Too bad as I will have to leave the service.

Dalton, GA, USA

 – About 1 Week ago.

Charter is absolutely the worst ISP I've ever had. I used to have Comcast so that's saying something, but at least when there were ongoing outages that made it impossible for me to work from...

Charter is absolutely the worst ISP I've ever had. I used to have Comcast so that's saying something, but at least when there were ongoing outages that made it impossible for me to work from home, as I do, Comcast understood and compensated me. They understood, as any responsible ISP should, that not only are they in the business to provide "uninterrupted service", but that crediting client's accounts due to service screw-ups is a part of good business practice. A simple $15 credit here or there to say "we're sorry we've been screwing you out of the service we promised you we'd provide you when we didn't, even though you continue to pay your bill on time EVERY MONTH" says we really value you as a customer and wish to keep you. Charter is a CROOK CROCK!! $1.32/day with no regard to how much they inconvenience their customers! Failing to provide a service is a breech in contract and their reps are crap! When they know they are going to get bad reviews they simply hang up instead of transferring the call to the survey. This is the most unprofessional business I've dealt with. They won't have my business for much longer as I'm in the process of changing ISP's.

Saint Louis, MO, USA

 – About 1 Week ago.

I highly hate and super loathe Charter. In Kingsport, TN, it's the only business that gives fast Internet instead of Dial-Up. The Cable box sucks because it goes out by going to gray or the...

I highly hate and super loathe Charter. In Kingsport, TN, it's the only business that gives fast Internet instead of Dial-Up. The Cable box sucks because it goes out by going to gray or the picture freezes. One time, we talked to a Charter rep and they were annoying and didn't help us when our Internet was down and they weren't helpful that my parents were getting aggravated. Also, Charter says that when our Belkin is down, it's Belkin's fault and when we talk to Belkin, it's Charter's fault. They both suck! Other people hate Charter in this area of the US and frankly, their commercials are annoying and they destroy good songs with their stupid number jingle. The commercials are tasteless and lame. The reps are unhelpful and just give you lame help and my father's a computer expert and he can do better than those oompa loompas. My family would switch to a different provider but the other company only does dial-up. Dial-up sucks and so does Charter. We need a new company provider that gives us better service. Charter, as Weird Al puts it in his "Sports Song," you suck!

Saint Louis, MO, USA

 – About 1 Week ago.

I highly hate and super loathe Charter. In TN, it's the only business that gives fast Internet instead of Dial-Up. The Cable box sucks because it goes out by going to gray or the picture freezes....

I highly hate and super loathe Charter. In TN, it's the only business that gives fast Internet instead of Dial-Up. The Cable box sucks because it goes out by going to gray or the picture freezes. One time, we talked to a Charter rep and they were annoying and didn't help us when our Internet was down and they weren't helpful that my parents were getting aggravated. Also, Charter says that when our Belkin is down, it's Belkin's fault and when we talk to Belkin, it's Charter's fault. They both suck! Other people hate Charter in this area of the US and frankly, their commercials are annoying and they destroy good songs with their stupid number jingle. The commercials are tasteless and lame. The reps are unhelpful and just give you lame help and my father's a computer expert and he can do better than those oompa loompas. My family would switch to a different provider but the other company only does dial-up. Dial-up sucks and so does Charter. We need a new company provider that gives us better service. Charter, as Weird Al puts it in his "Sports Song," you suck!

Saint Louis, MO, USA

 – About 1 Week ago.

I highly hate and super loathe Charter. In our town, it's the only business that gives fast Internet instead of Dial-Up. The Cable box sucks because it goes out by going to gray or the picture...

I highly hate and super loathe Charter. In our town, it's the only business that gives fast Internet instead of Dial-Up. The Cable box sucks because it goes out by going to gray or the picture freezes. One time, we talked to a Charter rep and they were annoying and didn't help us when our Internet was down and they weren't helpful that my parents were getting aggravated. Also, Charter says that when our Belkin is down, it's Belkin's fault and when we talk to Belkin, it's Charter's fault. They both suck! Other people hate Charter in this area of the US and frankly, their commercials are annoying and they destroy good songs with their stupid number jingle. The commercials are tasteless and lame. The reps are unhelpful and just give you lame help and my father's a computer expert and he can do better than those oompa loompas. My family would switch to a different provider but the other company only does dial-up. Dial-up sucks and so does Charter. We need a new company provider that gives us better service. Charter, as Weird Al puts it in his "Sports Song," you suck!

Gladstone, MI, USA

 – About 2 weeks ago.

Charter is a PITA. Am so sick of having to watch their stupid ads every 20 minutes or so. I wish they cared about their customers as much as themselves.
I don't like being sung or danced...

Charter is a PITA. Am so sick of having to watch their stupid ads every 20 minutes or so. I wish they cared about their customers as much as themselves.
I don't like being sung or danced to in an effort to buy their services. Our picture freezes up on a regular basis, but never during one of their idiotic comercials. Also hate the ads where they are tossing the dish away...I have Direct TV at my cabin and have never had a problem.

Dayton, TN, USA

 – About 2 weeks ago.

When the internet connection does not work customer service says there may be too many people using the service. Would this excuse work with the electric department or with phone service....

When the internet connection does not work customer service says there may be too many people using the service. Would this excuse work with the electric department or with phone service.

Dayton, TN, USA

 – About 2 weeks ago.

Is anyone getting close to 60 mbs internet speed. I get between .28 and 13 mbs....

Is anyone getting close to 60 mbs internet speed. I get between .28 and 13 mbs.

Littleton, CO, USA

 – About 2 weeks ago.

Charter will not let me use HBOGo and Showtime on firetv.... so annoying! I pay for that service but can't watch on my favorite device? Why? Is Charter really trying to do vendor lock in in the...

Charter will not let me use HBOGo and Showtime on firetv.... so annoying! I pay for that service but can't watch on my favorite device? Why? Is Charter really trying to do vendor lock in in the middle of an FCC merger review! I'm switching to DIRECTV.

Littleton, CO, USA

 – About 2 weeks ago.

Charter will not let me use HBOGo and Showtime on firetv.... so annoying! I pay for that service but can't watch on my favorite device? Why? Is Charter really trying to do vendor lock in in the...

Charter will not let me use HBOGo and Showtime on firetv.... so annoying! I pay for that service but can't watch on my favorite device? Why? Is Charter really trying to do vendor lock in in the middle of an FCC merger review! I'm switching to DIRECTV.

Thorsby, AL, USA

 – About 2 weeks ago.

You might think Charter would be at least smart enough to have a link to pay your bill on their new website. Oh, it's there, but then when you log in, it goes away....

You might think Charter would be at least smart enough to have a link to pay your bill on their new website. Oh, it's there, but then when you log in, it goes away.

Fountain Inn, SC, USA

 – About 2 weeks ago.

I killed a charter help rep today. I strangled him with an Ethernet cord. Then crushed his head with a big bag of shit that I froze because it's the same treatment I get from them. My mind is...

I killed a charter help rep today. I strangled him with an Ethernet cord. Then crushed his head with a big bag of shit that I froze because it's the same treatment I get from them. My mind is blown by the stupidity spewing from the phone when I call because of trouble. JK about any harming of charter employees. I wouldn't hurt a fly, which also has an IQ of 2......

Fountain Inn, SC, USA

 – About 2 weeks ago.

Charter is actually Hell. And the employees there are all Satan's minions. Remade the website and have to create a new "MyAccount" and my auto bill pay kicked off so now I have a late fee....

Charter is actually Hell. And the employees there are all Satan's minions. Remade the website and have to create a new "MyAccount" and my auto bill pay kicked off so now I have a late fee. Thanks Charter. You really do suck. You're like a black hole. Your suck is a perfect 30 inch vacuum.

Fond Du Lac, WI, USA

 – About 2 weeks ago.

The so called "promotion" of getting the charter box free just ended so now have to pay $154 a month for tv and internet. No premium channels no sir..Well am doing the research now and this...

The so called "promotion" of getting the charter box free just ended so now have to pay $154 a month for tv and internet. No premium channels no sir..Well am doing the research now and this will be the first and ONLY month that charter will BILK me out of my hard earned money I cannot receive AT&T where I live now but did for years in the same city. At least with their service you didn't have to pay $12 extra a month to DVR anything. Looking into anything - a dish, Netflix - ANYTHING but shitty charter. Why oh why can't charter create an ala carte option - I only watch a handful of channels anyway. Why do I need to fork over $85 per month? Charter SUCKS!!

Torrance, CA, USA

 – About 2 weeks ago.

Charter blows chunks! I would love to have someone besides them, but unfortunately, when I moved into my current city (downtown Long Beach, CA) they have a monopoly. Not only that, they had an...

Charter blows chunks! I would love to have someone besides them, but unfortunately, when I moved into my current city (downtown Long Beach, CA) they have a monopoly. Not only that, they had an agreement with my apartment community, and their basic cable is built in to the monthly rent.

I have their internet, and I use it to download musical instrument software samples from time to time in order to compose. Every time I start downloading something (which can be rather large), they start throttling and disconnecting my internet temporarily. I looked at their policy online and this is what I found in their internet service agreement:

"Excessive use of bandwidth that in Charter’s sole opinion, places an unusually large burden on the network or goes above normal usage. Charter has the right to impose limits on excessive bandwidth consumption via any means available to Charter."

In other words, Charter can set arbitrary limits and impose limits as they see fit, with no warning, no notice and they can change it as they see fit.

When I leave, I'm going to see fit to NEVER do business with them again. I HATE YOU CHARTER!

Worcester, MA, USA

 – About 3 weeks ago.

My Charter internet is a joke. It seems like they come to our house every week and don't do crap. A bunch of frickin monkeys...

My Charter internet is a joke. It seems like they come to our house every week and don't do crap. A bunch of frickin monkeys

USA

 – About 3 weeks ago.

@USA-

#1: I'm a female.

#2: I do get paid $18.95 an hour.

Would you like a copy of my paystub? ...

@USA-

#1: I'm a female.

#2: I do get paid $18.95 an hour.

Would you like a copy of my paystub?

Madison, WI, USA

 – About 3 weeks ago.

Get Charter out of Wisconsin!

My daughter lives iin Michigan and they have AT&T.

Much better product.

I've been trying to get charter to fix my on demand for...

Get Charter out of Wisconsin!

My daughter lives iin Michigan and they have AT&T.

Much better product.

I've been trying to get charter to fix my on demand for two days, and still haven't spoken with a human with an IQ above 80.

How to I get help!!!!!3

Madison, WI, USA

 – About 3 weeks ago.

Get Charter out of Wisconsin!

My daughter lives iin Michigan and they have AT&T.

Much better product.

I've been trying to get charter to fix my on demand for...

Get Charter out of Wisconsin!

My daughter lives iin Michigan and they have AT&T.

Much better product.

I've been trying to get charter to fix my on demand for two days, and still haven't spoken with a human with an IQ above 80.

How to I get help!!!!!3

Wausau, WI, USA

 – About 3 weeks ago.

why charter does these stupid promotional prices is beyond me. Some moron getting paid millions that thinks this is a good idea. Yet EVERYONE hates it. Have a standard low monthly rate and be done...

why charter does these stupid promotional prices is beyond me. Some moron getting paid millions that thinks this is a good idea. Yet EVERYONE hates it. Have a standard low monthly rate and be done with it. I don't like my bill going up by 60% and spending a half hour on the phone with charter every 6 months to get it fixed. Worst company satisfaction in the nation. Wish Iran would target them instead of sony

Paris, TN, USA

 – About 3 weeks ago.

We paying for call id on TV and we can't get it. Most the time it says it isn't available. Why pay for something you can't get....

We paying for call id on TV and we can't get it. Most the time it says it isn't available. Why pay for something you can't get.

Paris, TN, USA

 – About 3 weeks ago.

I want my old homepage back! I am not crazy about the new one....

I want my old homepage back! I am not crazy about the new one.

San Luis Obispo, CA, USA

 – About 3 weeks ago.

I love Chater, at first I didn't get 60 megs but then a technician came to my house and showed me with his lap that that it was possible to get the speed i paid for... Guess what! It was my...

I love Chater, at first I didn't get 60 megs but then a technician came to my house and showed me with his lap that that it was possible to get the speed i paid for... Guess what! It was my computer that was crap. My new computer is lightning fast!

Rochester, MN, USA

 – About 3 weeks ago.

Charters shitty internet service causes a lot of things I watch on HuluPlus to crash every minute....

Charters shitty internet service causes a lot of things I watch on HuluPlus to crash every minute.

USA

 – About 3 weeks ago.

If that guy is making 18.00 out of high school, I'm Donald Trump. That's absolute Bullshit because Charter hires at or just a few cents over minimum wage. He's a bald faced liar. It...

If that guy is making 18.00 out of high school, I'm Donald Trump. That's absolute Bullshit because Charter hires at or just a few cents over minimum wage. He's a bald faced liar. It doesn't take a profiler to see he's full of it.

USA

 – About 3 weeks ago.

I'm trying to get Charter but I'm rethinking the whole thing after calling customer "service". They don't care and won't help after asking for any sort of verification of any...

I'm trying to get Charter but I'm rethinking the whole thing after calling customer "service". They don't care and won't help after asking for any sort of verification of any service existing or to be installed. I was supposed to get to give feedback after the call but the tech wouldn't disconnect the call. Nice trick. AT&T here I come.

Townville, SC, USA

 – About 3 weeks ago.

i run a ping logger to a game i play, to monitor the Charter cable losses to my house, it pings every 5 seconds. on 5/22/15 i had a 12% ping lost rate....

i run a ping logger to a game i play, to monitor the Charter cable losses to my house, it pings every 5 seconds. on 5/22/15 i had a 12% ping lost rate.

Marquette, MI, USA

 – About 3 weeks ago.

Charter is going incredibly slow. Fuck them and their slow service....

Charter is going incredibly slow. Fuck them and their slow service.

Simpsonville, SC, USA

 – About 3 weeks ago.

I DESPISE CHARTER. SOMEONE PLZ MONOPOLIZE THEM OUT. YOU'D MAKE A FORTUNE. JUST LOOK AT WHAT WALMART DID TO KMART.
...

I DESPISE CHARTER. SOMEONE PLZ MONOPOLIZE THEM OUT. YOU'D MAKE A FORTUNE. JUST LOOK AT WHAT WALMART DID TO KMART.

USA

 – About 4 weeks ago.

Charter is the worst ISP ever. As I'm typing this my internet is down. It was down for 2 days this week. I can't believe this . my dad always gets pissed off when we talks to rep. He's a...

Charter is the worst ISP ever. As I'm typing this my internet is down. It was down for 2 days this week. I can't believe this . my dad always gets pissed off when we talks to rep. He's a CTO so he knows everything about computers and internet. He said Charter tried to do business with his company and immediately turned it down. Charter should go out of business. I hate charter.

MI, USA

 – About 4 weeks ago.

Charter email down again big time. Second time in ten days for me anyway. No choice other than Charter here, but I can switch to gmail or something else. ...

Charter email down again big time. Second time in ten days for me anyway. No choice other than Charter here, but I can switch to gmail or something else.

Ellensburg, WA, USA

 – About 4 weeks ago.

Charter is hands down the worst provider. Is there anyway people can create something to get them out of business? As a college student I use the internet for assignments daily and the internet is on...

Charter is hands down the worst provider. Is there anyway people can create something to get them out of business? As a college student I use the internet for assignments daily and the internet is on 30% of the time. Calling to ask the problem I have to talk to four automated voice messaging systems and still no human response. The service I pay for is horseshit. Someone please start something to remove them from existence, I will spread and carry forth this removal for as long as I live.

Princeton, NC, USA

 – About 4 weeks ago.

Constantly slow speeds. Service details says 30/4. Most speed test are closer to 5/1. Contacted charter and tech came and said "The line is not digital and their equipment at the head end needs...

Constantly slow speeds. Service details says 30/4. Most speed test are closer to 5/1. Contacted charter and tech came and said "The line is not digital and their equipment at the head end needs upgraded before internet speeds will be improved." I contacted charter sales to try to get my bill cut since they do not provide the service they claim. They tried to upgrade my service to 100Meg. Which isn't even possible until they put new equipment on their end of the connection. In order to stream Hulu without buffering constantly I have to connect my computer or Amazon TV stick to my cell phone hotspot. I filed a complaint with the BBB and Charter told me they do not offer 30 meg service to my area they offer 8/1, which isn't listed anywhere on my bill or on their website.

Kingsport, TN, USA

 – About 4 weeks ago.

And what the hell are you sitting everyday reading this site while your not helping others?...

And what the hell are you sitting everyday reading this site while your not helping others?

Kingsport, TN, USA

 – About 4 weeks ago.

To charter employee being treated like royalty ...... If there was anything you have done over the past five years , while sitting in your airconditioned office making 18 dollars an hour,to help...

To charter employee being treated like royalty ...... If there was anything you have done over the past five years , while sitting in your airconditioned office making 18 dollars an hour,to help improve the quality of service we get, there would not be 10s of thousands of angry charter customers now. Most of the service reps dont use charter themselves. Its not even offered in the towns employing the call centers that employ the minimum wage employees that have 2 days only of training before they so skillfully handle our issues we need handled about our service. WATCH THIS IVE HAD ZERO TRAINING BUT IM NOW A CHARTER REP.Helo my name is Carlos after this call please hold the line and fill out a brief questionaire about my performance. But first can i verify your name, address and telephone number because our automated person you have been yelling agent at for 20 min,hasn't taken up enough of your time. O.K thats correct how may i help you? Oh thats a good question let me transfer you again, to someone else. Hello my name is Quinton how may i help you,? Thats a good question but first can you please verify the same security info you have multiple times already? Thank you, so you say your cable has been out a week and you would like reimbursement ? Im sorry if you woud have called a week ago when it first happened we could have done that. Is there anything else i can help you with today? Thats a wonderful question let me transfer you. ... Hello im trixie how may i help you, well thats unfortunate but im going to need you to verify your name and address before we can proceed. Thank you. You say your service has been out and the service is still out even after the technician repaired it? Ok lets schedule you another tech to come out. You would like to be credited for a weeks of service? Thats billing let me transfer you. Billing, my name is Carlos how may i help you? I see, haven't we spoken just 30min ago? I thought so, may i please have you verify your information for security purposes ? ...... Sound familiar ? Thats what customer service is while your making 18 dollars an hour taking indefinate breaks and sipping a cold beverage in your airconditioned office, jackass.

USA

 – About 4 weeks ago.

I work for Charter. In fact, I'm sitting at my desk right now waiting to talk to another customer.

I read this site every day at work, and it always makes me laugh when people blame...

I work for Charter. In fact, I'm sitting at my desk right now waiting to talk to another customer.

I read this site every day at work, and it always makes me laugh when people blame Charter's employees, and then bash us with comments about making minimum wage and being treated shitty by the company.

Just to clarify. I'm 17 years old and I make $18.95 an hour, sitting at my desk, in an air conditioned building, with virtually unlimited breaks, selling Charter's products, and being treated like royalty by my managers and call center director.

It's kind of great.

Brainerd, MN, USA

 – About 4 weeks ago.

Again, when I most needed Charter to work, Internet was down... I had to switch to tethering from T-Mobile. At least that works! I'm curious why countries like Romania get superior Internet at...

Again, when I most needed Charter to work, Internet was down... I had to switch to tethering from T-Mobile. At least that works! I'm curious why countries like Romania get superior Internet at a small fraction of the price. Another US Infrastructure FAILURE..

Opelika, AL, USA

 – About 4 weeks ago.

I hate Charter because they demand payment but on each evening when I try to click into digital service... it is NOT available and sometimes I have to wait and wait and wait and wait...

I hate Charter because they demand payment but on each evening when I try to click into digital service... it is NOT available and sometimes I have to wait and wait and wait and wait...

Auburn, Alabama

Arroyo Grande, CA, USA

 – About 4 weeks ago.

Switched from Direct TV to Charter to save money on bundle. What a mistake. Charter picture quality is a joke. Im watching the NBA Finals right now and it looks like analog reception from 25 years...

Switched from Direct TV to Charter to save money on bundle. What a mistake. Charter picture quality is a joke. Im watching the NBA Finals right now and it looks like analog reception from 25 years ago. Their user interface and menus look cheap and are counter intuitive. The DVR doesn't record requested programs and consistently defaults to a test program that was loaded when i started the service. Charter quality is a joke. Can't wait to cancel and switch back to Direct TV.

Bristol, TN, USA

 – About 4 weeks ago.

Just to clarify my previous statements about cannabis . Lol Im all for legislation of medical and recreational cannabis in all states, i just dont want the people at charters call centers smoking...

Just to clarify my previous statements about cannabis . Lol Im all for legislation of medical and recreational cannabis in all states, i just dont want the people at charters call centers smoking cannabis while they try aimlessly to fix my internet issues. That being said , enjoy your day,lol.

Bristol, TN, USA

 – About 4 weeks ago.

Once again. TO GET CHARTER TO DO Anything call CHARTER corporate 1 636 207 5100. I am not trying to discriminate against any person smoking cannabis at charters call centers that all of us ,...

Once again. TO GET CHARTER TO DO Anything call CHARTER corporate 1 636 207 5100. I am not trying to discriminate against any person smoking cannabis at charters call centers that all of us , charter s customers, love and enjoy. They work Monday through Friday. This is the only sollution that works at all.

Bristol, TN, USA

 – About 4 weeks ago.

THIS IS HOW YOU GET CHARTER TO DO Anything......... Ive had my internet speeds drop at different times of the day. Maybe its congestion of users all at once who knows. I called charter,. After ten min...

THIS IS HOW YOU GET CHARTER TO DO Anything......... Ive had my internet speeds drop at different times of the day. Maybe its congestion of users all at once who knows. I called charter,. After ten min utes of saying agent ,no,agent , noooo aaaaageeenttt. The guy or girl says ok well your internet modem looks fine , lets do a speeed test. Well guess what, its running fine. Needless to say just like the last 41 calls, its been an hour since the internet dropped, and of couse its working now. Well i finally had a charter tech com out to check the internet. He took 2.5 hours cutting wires hooking them back up. He climbed a pole, put on a shiney road vest and a flashy hard hat climbed a ladder ,smoked a cigg. Well he came inside and said well, your good to go now . Your tv's should be fine now. I paused, did the speed test on internet . 30mbs still out of 60mbs that im paying for.... Ummmmm i called about the internet , not the tv's, your kidding me i said. No he said if its ur internet ill give you a new modem. 20min later, charter activates it. Still i get 30mbs instead of 60mbs. The guy says, thats all i can see to do, and he leaves. I called today to complain and the girl says well it has been a year since someone has worked on your internet . I said im not sure what your looking at but the tech was here two days ago to work on the internet. She said he noted that he was there on his service call, that he fixed your tv's not your internet. Sound familiar to anyone? Do what im going to do which is what i should have done b4 all this. Call charter corporate , 1 636 207 5100. They are the only office that can do anything for you other than give you a days credit,like the pot smoking call center android customer reps can only do. Guess what the corporate office will correct the problem refund what you ask for , and then call you back to see if everything is good. I had to do this b4. The people at corporate make money they dont wanna lose there pie sallery and their BMW 's. They help. The jackassas at 1 888 get charter go out for break, smoke a fatty get paid minimum wage. And giggle i bet when they push a button to tranfer you to the wrong department .AGAIN only unless you enjoy yelling AAAAAGEEENTTT and listening to 5 different solutions during 5 different calls to charter from 420 minded representatives,lol. CALL charter corporate office 1 636 207 5100.

Cape Girardeau, MO, USA

 – About 4 weeks ago.

Charter treats employees like shit. A manager in SEMO named Kevin takes the employee evaluations performed by the worker's supervisor and slashes their scores to the point where they always get...

Charter treats employees like shit. A manager in SEMO named Kevin takes the employee evaluations performed by the worker's supervisor and slashes their scores to the point where they always get the minimum amount of raise or none at all. This is done so that he can get a fat bonus while the workers across the board get absolutely nothing. Also, I recently switched to the silver package and instead of getting any science channels, I am bombarded by fucking church programs. I pay entirely too much for not getting any channels I like.

White Plains, NY, USA

 – About 4 weeks ago.

Charter is the worst company in the world. I can't wait for it to go out of business!...

Charter is the worst company in the world. I can't wait for it to go out of business!

White Plains, NY, USA

 – About 4 weeks ago.

Charter is the worst company in the world. I can't wait for it to go out of business!...

Charter is the worst company in the world. I can't wait for it to go out of business!

White Plains, NY, USA

 – About 4 weeks ago.

Charter is the worst company in the world. I can't wait for it to go out of business!...

Charter is the worst company in the world. I can't wait for it to go out of business!

White Plains, NY, USA

 – About 4 weeks ago.

Charter is the worst company in the world. I can't wait for it to go out of business!...

Charter is the worst company in the world. I can't wait for it to go out of business!

White Plains, NY, USA

 – About 4 weeks ago.

Charter is the worst company in the world. I can't wait for it to go out of business!...

Charter is the worst company in the world. I can't wait for it to go out of business!

White Plains, NY, USA

 – About 4 weeks ago.

Charter is the worst company in the world. I can't wait for it to go out of business!...

Charter is the worst company in the world. I can't wait for it to go out of business!

Kingsport, TN, USA

 – About 1 Month ago.

they've been screwing me over charges for years....

they've been screwing me over charges for years.

Imperial, MO, USA

 – About 1 Month ago.

Charter Communications is one of the worst companies as far as product delivery I have ever had (been forced) to pay for service. There are no fast(er) alternatives in my area as they have a Monopoly...

Charter Communications is one of the worst companies as far as product delivery I have ever had (been forced) to pay for service. There are no fast(er) alternatives in my area as they have a Monopoly on St. Louis. Charter really needs to get it together. First at work for hours on end, now at home. Thanks for placing all your money in your "Spectrum" marketing and not in your infrastructure.

Maryville, TN, USA

 – About 1 Month ago.

Ide rather be sexually violated in prison than deal with charters tech support .Which is worse? Well at least ya had to think about it. Charter is awful. ...

Ide rather be sexually violated in prison than deal with charters tech support .Which is worse? Well at least ya had to think about it. Charter is awful.

Saint Louis, MO, USA

 – About 1 Month ago.

I live in Reno, NV. I have two DVRs that are totally undependable...dropped recordings, sound goes out, everyday. I've been told for 2 months now that they are waiting for a firmware fix, that...

I live in Reno, NV. I have two DVRs that are totally undependable...dropped recordings, sound goes out, everyday. I've been told for 2 months now that they are waiting for a firmware fix, that there are many customers affected...TWO MONTHS,, sure would like a good alternative to charter.

Marquette, MI, USA

 – About 1 Month ago.

Im on charter they wont fix this in stl...

Im on charter they wont fix this in stl

Marquette, MI, USA

 – About 1 Month ago.

http://m.youtube.com/?#/watch?v=rA6GLHTdcVo CHAAARRRTTTEEERRRR RRRROOOXX!!! WHO WANTS TO SING WITH ME?!?! ...

http://m.youtube.com/?#/watch?v=rA6GLHTdcVo CHAAARRRTTTEEERRRR RRRROOOXX!!! WHO WANTS TO SING WITH ME?!?!

Saint Louis, MO, USA

 – About 1 Month ago.

Literally everyday since we got Spectrum Business Internet, we have to reset the modem and router twice a day, because it can't maintain a connection. Today alone I've had to reset it once...

Literally everyday since we got Spectrum Business Internet, we have to reset the modem and router twice a day, because it can't maintain a connection. Today alone I've had to reset it once every 20 minutes in total I've done it eight times today. Call customer service and they literally said, "Well what other service are you going to use? If you switch, you'll come back to us; We have the fastest internet." Seriously fast and slow doesn't matter if I'm losing 10-15 mins of work every hour reconnecting. I'll take a slower connection that stays connected.

Holmen, WI, USA

 – About 1 Month ago.

This company is a disgrace. Criminal chargers should really be issued....

This company is a disgrace. Criminal chargers should really be issued.

Holmen, WI, USA

 – About 1 Month ago.

This company is a disgrace. Criminal chargers should really be issued....

This company is a disgrace. Criminal chargers should really be issued.

Holmen, WI, USA

 – About 1 Month ago.

This company is a disgrace. Criminal chargers should really be issued....

This company is a disgrace. Criminal chargers should really be issued.

Norwalk, CA, USA

 – About 1 Month ago.

Besides their antiquated cable boxes with huge, ugly graphics and their shitty compressed picture quality-try watching sports, it's tile city- you can't log in to your own fucking account. ...

Besides their antiquated cable boxes with huge, ugly graphics and their shitty compressed picture quality-try watching sports, it's tile city- you can't log in to your own fucking account. I've tried a dozen times today to pay them and I can't even do that. A few times I got 'your device is not supported'. Really, because so few people have iPhones it's not worth supporting? What a fucking joke!

Pasco, WA, USA

 – About 1 Month ago.

Now they call it a Hiccup! They actually have the balls to charge for such a great service. IRS, POST OFFICE, and CHARTER. What a team. ...

Now they call it a Hiccup! They actually have the balls to charge for such a great service. IRS, POST OFFICE, and CHARTER. What a team.

Tampa, FL, USA

 – About 1 Month ago.

Day 4, still stuck without internet in Reno. A month ago called a Charter lineman that charged a 60 dollar fee and sold an upgraded package assuring me that this would resolve our constant lack of...

Day 4, still stuck without internet in Reno. A month ago called a Charter lineman that charged a 60 dollar fee and sold an upgraded package assuring me that this would resolve our constant lack of connectivity (which they say they have no record of on their side) Looks like I'm the idiot that paid more to get the same unacceptable service. Charter is awful and frankly malicious. 0/10 would not recommend.

Anderson, SC, USA

 – About 1 Month ago.

Well, Charter Spectrum CONTINUES TO SUCK ASS Spectrum ! They have the Friggin nerve to criticize Direct TV when storms come through the area...Well, It's pourin like hell here in Anderson and the...

Well, Charter Spectrum CONTINUES TO SUCK ASS Spectrum ! They have the Friggin nerve to criticize Direct TV when storms come through the area...Well, It's pourin like hell here in Anderson and the stations are breakin up faster than Hillary in a Benghazi hearing....Pixel city....Charter BLOWS !! OOOOP! As I'm typing this, a Charter commercial comes on to upgrade to charter TV GOLD !!! Yeah, THATZ what I friggin want: SHITTY TV with a Golden price tag....nice

Anderson, SC, USA

 – About 1 Month ago.

Well, Charter Spectrum CONTINUES TO SUCK ASS Spectrum ! They have the Friggin nerve to criticize Direct TV when storms come through the area...Well, It's pourin like hell here in Anderson and the...

Well, Charter Spectrum CONTINUES TO SUCK ASS Spectrum ! They have the Friggin nerve to criticize Direct TV when storms come through the area...Well, It's pourin like hell here in Anderson and the stations are breakin up faster than Hillary in a Benghazi hearing....Pixel city....Charter BLOWS !! OOOOP! As I'm typing this, a Charter commercial comes on to upgrade to charter TV GOLD !!! Yeah, THATZ what I friggin want: SHITTY TV with a Golden price tag....nice

USA

 – About 1 Month ago.

Always out of internet and cable. Works when it wants. Reps suck and for what they charge..ugg. Tired of calling.
>So willing to pay more to another company if the service is better....

Always out of internet and cable. Works when it wants. Reps suck and for what they charge..ugg. Tired of calling.
>So willing to pay more to another company if the service is better.

Deatsville, AL, USA

 – About 1 Month ago.

I just hate charter. Had them for years Then service started to suck. Not sure if there is a better alternatIvE but I will find out...

I just hate charter. Had them for years Then service started to suck. Not sure if there is a better alternatIvE but I will find out

Belleville, WI, USA

 – About 1 Month ago.

we switched to charter because they were going to give us this awesome new customer deal. well, there was so deal, the salesman totally snowed us and now we are paying double from what we were before,...

we switched to charter because they were going to give us this awesome new customer deal. well, there was so deal, the salesman totally snowed us and now we are paying double from what we were before, plus the internet keeps going out.they charged us for stuff we didn't want, but gave us to us anyways.

Pasco, WA, USA

 – About 1 Month ago.

What a surprise, another outage! Worst business that have ever dealt with. Sorry for the techs and support people, they must not have much of an ear left on either side. Six plus months on the format...

What a surprise, another outage! Worst business that have ever dealt with. Sorry for the techs and support people, they must not have much of an ear left on either side. Six plus months on the format changeover, and this is what we get. Maybe if you merged with the Dollar Store you could get your shit together. Just signed me pissed in Washington State

Grover, MO, USA

 – About 1 Month ago.

I currently have the voice and internet bundle at 6 of my retail stores, 2 of my rental houses, and 2 of my personal houses. One of my new stores I opened up only has the internet with no bundle for...

I currently have the voice and internet bundle at 6 of my retail stores, 2 of my rental houses, and 2 of my personal houses. One of my new stores I opened up only has the internet with no bundle for $60.00. We want to add voice but they tell us we have to now pay $109 with a $99.00 set up fee. They offer new customers that same bundle for only $64.99 no set up fee. BYE BYE CHARTER. Get ready to loose all of my 10 + accounts. If you want to keep my business call me 408-833-8778. - Jon, appleshark.com

USA

 – About 1 Month ago.

My Internet AND phone only work about 6 hours a day (I'm a retarded customer I must be breaking it cause the reps never detect an outage and want to send techs out to tell me I'm hooked up on...

My Internet AND phone only work about 6 hours a day (I'm a retarded customer I must be breaking it cause the reps never detect an outage and want to send techs out to tell me I'm hooked up on the wrong pole but it's too much trouble to fix) and my bill increased to 170 for the bundle. Keep buying cable companies charter, you'll kill the market in no time with your shit service. Hell I'm going to u verse even if it's slower than snails cause at least I'll have some service. The cable tv is 100 bucks and it works (it better for that price), phone and Internet don't even bother, just take a few 20 dollar bills and flush some once a month. The outages started 3 years ago (avg downtime 20 mins) and have only gotten worse. I'm glad they don't sell life alert devices for old people or we'd have alot of corpses on our hands.
P.s. I'm using my cell service to comment here. Hour 7 of no charter phone/internet. I'm not paying for growing outage marathons anymore.

Kalamazoo, MI, USA

 – About 1 Month ago.

Just lost the "free" one year use of the box we were required to get to keep watching TV in the other room. We're now paying $157+ per month for TV & Internet. Still, somehow, it...

Just lost the "free" one year use of the box we were required to get to keep watching TV in the other room. We're now paying $157+ per month for TV & Internet. Still, somehow, it doesn't feel like a good value. If we can give up live, local baseball after Jon Stewart retires, we may be able to cut the cord.......

Columbus, GA, USA

 – About 1 Month ago.

Charter Spectrum Hell.


So you try to log in to your Charter Spectrum account to watch the College World Series on ESPN. You have paid your bills. No access. Charter Spectrum...

Charter Spectrum Hell.


So you try to log in to your Charter Spectrum account to watch the College World Series on ESPN. You have paid your bills. No access. Charter Spectrum says you have the wrong login and password. You know it is correct. Then you get a message…You have tried to access too many times. You are locked out for 15 minutes. You go to a neighbor’s house to see the game. The next day you try to access your account. It still says you have tried too many times and you are locked out for 15 minutes.
So you follow the procedures on the internet. You realize you are talking to a computer algorithm. So you ask for a real person. The real person’s name is Adrian. Adrian is ill informed. In the discourse Adrian tries to cross sell you for a service you already have. Adrian cannot solve the problem. You ask for a supervisor…then …oh and that’s not all folks….perhaps Adrian has one more way to help.

So a phone call comes from Darwin, supervisor who says he is a trouble shooter and can help with billing. Well…to make a long 1.5 hour process short, Darwin is not authorized to help.

So it is now time to KILL the “billing” process for a service that is not provided. Old Darwin says you need to go to another department to do this. Well NO you do not. Darwin represents Charter Spectrum. The idea is to “turn you” so you do not leave Charter Spectrum. Charter Spectrum has been informed. They are the service from Hell in this area. Hot Spots via the various phone companies and other providers are available. Good Bye, Charter Spectrum. I will see you in Hell. Well, actually no I won’t. I have just left Charter Spectrum Hell. Please share if you have had similar experiences. \
Danny Butler – Auburn Alabama

Columbus, GA, USA

 – About 1 Month ago.

Charter Spectrum Hell.


So you try to log in to your Charter Spectrum account to watch the College World Series on ESPN. You have paid your bills. No access. Charter Spectrum...

Charter Spectrum Hell.


So you try to log in to your Charter Spectrum account to watch the College World Series on ESPN. You have paid your bills. No access. Charter Spectrum says you have the wrong login and password. You know it is correct. Then you get a message…You have tried to access too many times. You are locked out for 15 minutes. You go to a neighbor’s house to see the game. The next day you try to access your account. It still says you have tried too many times and you are locked out for 15 minutes.
So you follow the procedures on the internet. You realize you are talking to a computer algorithm. So you ask for a real person. The real person’s name is Adrian. Adrian is ill informed. In the discourse Adrian tries to cross sell you for a service you already have. Adrian cannot solve the problem. You ask for a supervisor…then …oh and that’s not all folks….perhaps Adrian has one more way to help.

So a phone call comes from Darwin, supervisor who says he is a trouble shooter and can help with billing. Well…to make a long 1.5 hour process short, Darwin is not authorized to help.

So it is now time to KILL the “billing” process for a service that is not provided. Old Darwin says you need to go to another department to do this. Well NO you do not. Darwin represents Charter Spectrum. The idea is to “turn you” so you do not leave Charter Spectrum. Charter Spectrum has been informed. They are the service from Hell in this area. Hot Spots via the various phone companies and other providers are available. Good Bye, Charter Spectrum. I will see you in Hell. Well, actually no I won’t. I have just left Charter Spectrum Hell. Please share if you have had similar experiences. \
Danny Butler – Auburn Alabama

Willimantic, CT, USA

 – About 1 Month ago.

How is it LEGAL inn Ct for a customer to be charged sales tax AND reimbursement GE (gross earnings) Tax???? That is double taxing !!!

TAXES ON CABLE AND SATELLITE TV SERVICE

How is it LEGAL inn Ct for a customer to be charged sales tax AND reimbursement GE (gross earnings) Tax???? That is double taxing !!!

TAXES ON CABLE AND SATELLITE TV SERVICE

The state imposes two taxes that affect cable television service. One is a 5% tax on the gross amounts companies earn from providing cable television programming in Connecticut. The other is a 6.35% sales tax on the monthly amount each company charges for cable or satellite TV service. The gross earnings tax was applied to cable TV companies in 1965 and satellite TV companies in 2003. The sales tax was extended to both cable and satellite TV service in 1989.

Some argue that, because the sales tax is applied to the full monthly cable or satellite TV service charge, including the amount attributable to the gross receipts tax, cable and satellite TV service is subject to a “double tax.” But, though a customer pays both taxes at the same time, the two apply to different things. The sales tax, although collected by the seller, is actually a transaction tax on the buyer, who is liable for it even if the seller fails to collect it. Because of this, sales tax must, by law, be stated separately on a customer's bill.
SHAME ON YOU CHARTER !!! SHAME ON THE STATE OF CONNECTICUT
BOYCOTT CHARTER PEOPLE UNTIL THIS IS RECTIFIED

The liability for gross earnings tax, on the other hand, is on the cable or satellite TV company itself. The company must pay the tax quarterly based on its gross earning from lines, facilities, apparatus, and auxiliary equipment in this state used to operate its system. There is no legal requirement for a company to collect the tax from customers or list each customer's share of the tax separately on monthly bills, even though most of them do.

Willimantic, CT, USA

 – About 1 Month ago.

How is it LEGAL inn Ct for a customer to be charged sales tax AND reimbursement GE (gross earnings) Tax???? That is double taxing !!!

TAXES ON CABLE AND SATELLITE TV SERVICE

How is it LEGAL inn Ct for a customer to be charged sales tax AND reimbursement GE (gross earnings) Tax???? That is double taxing !!!

TAXES ON CABLE AND SATELLITE TV SERVICE

The state imposes two taxes that affect cable television service. One is a 5% tax on the gross amounts companies earn from providing cable television programming in Connecticut. The other is a 6.35% sales tax on the monthly amount each company charges for cable or satellite TV service. The gross earnings tax was applied to cable TV companies in 1965 and satellite TV companies in 2003. The sales tax was extended to both cable and satellite TV service in 1989.

Some argue that, because the sales tax is applied to the full monthly cable or satellite TV service charge, including the amount attributable to the gross receipts tax, cable and satellite TV service is subject to a “double tax.” But, though a customer pays both taxes at the same time, the two apply to different things. The sales tax, although collected by the seller, is actually a transaction tax on the buyer, who is liable for it even if the seller fails to collect it. Because of this, sales tax must, by law, be stated separately on a customer's bill.
SHAME ON YOU CHARTER !!! SHAME ON THE STATE OF CONNECTICUT
BOYCOTT CHARTER PEOPLE UNTIL THIS IS RECTIFIED

The liability for gross earnings tax, on the other hand, is on the cable or satellite TV company itself. The company must pay the tax quarterly based on its gross earning from lines, facilities, apparatus, and auxiliary equipment in this state used to operate its system. There is no legal requirement for a company to collect the tax from customers or list each customer's share of the tax separately on monthly bills, even though most of them do.

Hesperia, CA, USA

 – About 1 Month ago.

My dvr box has been without signal going on 2 weeks everyday the robot tells me they are working on the problem and will call me when it is repaired between 7am and 9pm, I never received a notice or...

My dvr box has been without signal going on 2 weeks everyday the robot tells me they are working on the problem and will call me when it is repaired between 7am and 9pm, I never received a notice or letter saying they were working on the lines or upgrading, I was just cut off and I am still waiting, They are charging me 150.00 a month and I do not have any premiums channels.. I wish I had Fios back, Or my Verizon :(

I do not like charter.

Columbia, TN, USA

 – About 1 Month ago.

FU Charter Google is here bye bye cable companies your soon becoming extinct why because your own employees don't care about customer service only a paycheck and do the bare minimum " if...

FU Charter Google is here bye bye cable companies your soon becoming extinct why because your own employees don't care about customer service only a paycheck and do the bare minimum " if that" its all the customers fault that is what the supervisors teach the techs in the field sooo true

Lake City, MI, USA

 – About 1 Month ago.

Charter is fucking gay so fucking slow....

Charter is fucking gay so fucking slow.

USA

 – About 1 Month ago.

Fuck charter. Internet goes out like 4 times a day!!...

Fuck charter. Internet goes out like 4 times a day!!

Chicago, IL, USA

 – About 1 Month ago.

My statement got screwed up because they can't manage to change their autopay in any less than 45 days. I go to log on to my account because they changed their website (which assured me of no...

My statement got screwed up because they can't manage to change their autopay in any less than 45 days. I go to log on to my account because they changed their website (which assured me of no changes) and now force me to use my charter.net email address. Like I have any idea what that is! Now I have to go through more work just to see if they fixed their ineptitude!

Roscoe, IL, USA

 – About 1 Month ago.

I love how you watch a show and there's 15 minutes left....and charter goes out...thanks! and a half hour late...still out. ...

I love how you watch a show and there's 15 minutes left....and charter goes out...thanks! and a half hour late...still out.

USA

 – About 1 Month ago.

Charter mergin with TWC is a HUUUUGE improvement for Charter. Talk about a upgrade. ...

Charter mergin with TWC is a HUUUUGE improvement for Charter. Talk about a upgrade.

Greenville, SC, USA

 – About 1 Month ago.

I England they REQUIRE 7 different ISP providers for their country. You can get phone,internet and cable for less than half of what we pay in the States. If you just want Email it's like $5 a...

I England they REQUIRE 7 different ISP providers for their country. You can get phone,internet and cable for less than half of what we pay in the States. If you just want Email it's like $5 a month! Time for this monopoly to be exposed just like ma bell. Anyone interested in a class action law suit? It might even be better to sue them as individuals by the thousands and force them to defend each case separately! Why Im commenting is that I think they are blocking the free google phone and video chat options. Does anyone know if this is the case for sure? I'm in S. Carolina and can't get either to work. But wouldn't this be COMPETITION.

 – About 1 Month ago.

i hate charter but I love this site....

i hate charter but I love this site.

Bethel, CT, USA

 – About 1 Month ago.

$CHTR buys $TWC. #Monopoly. How is this even allowed!? #FreeMarket my ass! http://www.usatoday.com/story/money/2015/05/26/charter-buys-time-warner-cable-in-55b-deal/27940477/...

$CHTR buys $TWC. #Monopoly. How is this even allowed!? #FreeMarket my ass! http://www.usatoday.com/story/money/2015/05/26/charter-buys-time-warner-cable-in-55b-deal/27940477/

USA

 – About 1 Month ago.

Their internet makes me want to tgrow my x box out the window and burn the modem....

Their internet makes me want to tgrow my x box out the window and burn the modem.

Lake Mary, FL, USA

 – About 1 Month ago.

Charter to buy Time Warner. Even shitter service to come! ...

Charter to buy Time Warner. Even shitter service to come!

Asheville, NC, USA

 – About 1 Month ago.

This cable co is so horrible. Their advertisements say their internet connection is "10x faster than dsl", however it might be 60mbit to their headend but that's where the speed stops, if...

This cable co is so horrible. Their advertisements say their internet connection is "10x faster than dsl", however it might be 60mbit to their headend but that's where the speed stops, if it even makes it that far due to their over congested nodes. Peak hours kills it also. Charter is the worst cable company in existence. You will get better internet speeds with a slower connection from another company. Oh and their TV service is insanely overpriced considering the number of repeated channels. They claim 200 HD channels or whatever but in reality there are about 35-45 alright ones and the rest are repeated on higher numbers or just plain junk channels. Do not support this company. Research long enough and you will find almost everyone has other options. I will never use this garbage company again and i honestly think people need to stop giving charter money.

Linville, NC, USA

 – About 1 Month ago.

They will not let me on their site to pay the bill which is $150 more than the rep at the charter quoted me....they lie and lie and lie constantly...just look at their commercials...up to 60bps....I...

They will not let me on their site to pay the bill which is $150 more than the rep at the charter quoted me....they lie and lie and lie constantly...just look at their commercials...up to 60bps....I am getting 1.

I canceled TV with them (was 165 mo) rep told me 71 would be the new amt owed but my bill is 165.00 again. I am glad I got 2 others so far to cancel their TV portion...one in Greer and one person in Charlotte.

Suwanee, GA, USA

 – About 1 Month ago.

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote...

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote control takes forever to respond. You push a button and you have time to get a sandwich before the TV responds. SO SLOW. All my other technology like iPhone, car, computer respond in like 1/2 a second. No, not charter. And you call them and they give you the run around.

Suwanee, GA, USA

 – About 1 Month ago.

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote...

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote control takes forever to respond. You push a button and you have time to get a sandwich before the TV responds. SO SLOW. All my other technology like iPhone, car, computer respond in like 1/2 a second. No, not charter. And you call them and they give you the run around.

Suwanee, GA, USA

 – About 1 Month ago.

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote...

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote control takes forever to respond. You push a button and you have time to get a sandwich before the TV responds. SO SLOW. All my other technology like iPhone, car, computer respond in like 1/2 a second. No, not charter. And you call them and they give you the run around.

USA

 – About 1 Month ago.

I live in Suwanee Ga and the internet, I pay for 30mb down, has slowed to unusable in the last few weeks. It's down for hours in the middle of the day and then speeds up late at night. I think...

I live in Suwanee Ga and the internet, I pay for 30mb down, has slowed to unusable in the last few weeks. It's down for hours in the middle of the day and then speeds up late at night. I think their equipment can't handle the increased speed offerings which probably attracted new customers. I'm typing this using my att hotspot out of necessity. The dvr they gave me is dog slow just changing channels. They were mostly good with occasional outages but now it's terrible across the board. I'm going to try att which is only 12mb in my area but hopefully consistently good.

Anderson, SC, USA

 – About 1 Month ago.

UPDATE on my previous May 20 post ! Well, the never DID show up for the appointment (Wednesday, 20th) SOOO I figured they would CERTAINLY show up the next day ! I called them at noon on Thursday to...

UPDATE on my previous May 20 post ! Well, the never DID show up for the appointment (Wednesday, 20th) SOOO I figured they would CERTAINLY show up the next day ! I called them at noon on Thursday to find out WHAT THE HELL is going on ! They told me that the tech rescheduled the appointment ! (Say WHAT ?) for Friday, 22nd yesterday. I asked the girl WHY nobody bothered to take 2 minutes and call me and tell me this. she explained that since its an outside issue (install a grounding box to my outside connection at my house), that I don't even need to be there....I explained to her (for the THIRD TIME) that I DO need to be there to unluck the back gate and put the guard dog inside ! She said "Oh"...lol...clearly the lights on but nobody home in her world....ANYWAY, NOBODY SHOWED UP OR CALLED YESTERDAY so I called them AGAIN and THIS TIME some guy told me they DIDN'T EVEN HAVE an appointment for me yesterday and it was scheduled for next TUESDAY the 27th !! I told them they need to review ALL the calls I made to them that PROVES they had 2 appointments with me and NO SHOW !! The guy finally fessed up and admitted there was a foul-up. SOOOOO, he confirms my phone number and tells me he has just entered a "priority message" and one of their techs will call me within an hoiur and try to get this done....The time was approx. 6:50 pm last night.....Gues what ? You got it...NOBODY called or showed up....CHARTER SPECTRUM SUCKS BEYONG MAXIMUM SUCKAGE and not only are they incompetent but they are LIARS as well !! MAXIMUM SUCKAGE SPECTRUM (tm)

Flynn, TX, USA

 – About 2 months ago.

I am so frustrated with this charter account, I have to continually go to my gmail (which I pay nothing for) to be able to conduct any business or attachments with my email account. hate it. change...

I am so frustrated with this charter account, I have to continually go to my gmail (which I pay nothing for) to be able to conduct any business or attachments with my email account. hate it. change has got to come soon or even though I have had this email address for many years I will dump them!

Cheyenne, WY, USA

 – About 2 months ago.

I guess misery really does love company. Charter, like every other for-profit business, invests its resources in securing new customers and not in product quality.
The FTC seems to be...

I guess misery really does love company. Charter, like every other for-profit business, invests its resources in securing new customers and not in product quality.
The FTC seems to be populated exclusively by industry insiders, or soon to be insiders. No hope there!
Are we really the envy of the world as consumers of all things? What springs to mind is the catchphrase from the movie "Network", a dated yet relevant reference, where everyone opened their windows and shouted "I a mad as hell and won't take it anymore", or something to that effect.
In our collective mad dash to early adopt we have abandoned all notions of "quality". Who cares if it works as long as I have it?

I agree. Charter sucks. But is anything any better?

Anderson, SC, USA

 – About 2 months ago.

Anderson SC and charter sucks the worst ! they actually closed one of there offices here and now the waiting lines are unbearable at the one left....Every 3rd commercial on TV is charter spectrum...

Anderson SC and charter sucks the worst ! they actually closed one of there offices here and now the waiting lines are unbearable at the one left....Every 3rd commercial on TV is charter spectrum JAMMING their bullshit down our throats and WE have to pay for it with RIDICULOUS rates ! No such thing anymore as BASIC cable here...nope, if you want TV, you gotta pay 66/ month and another 56 (whatever) for internet...add taxes and bullshit = over 140 bucks a month....LOUSY service.....they told me they were coming today so I stayed home....at 3 pm I called them to tell them my time is just as valuable as theirs ! she told me they are still planning on coming and I verified my phone number....It's now 8:17 pm EST and they never showed up...no phone call, no NOTHING !! A totally wasted day waiting for shitty service....nice.....

Ironton, MO, USA

 – About 2 months ago.

Just went down to local cable office and the over brainiac informed me that I had been getting some of my services with them for free as it was a promo and now it was over .First of all they...

Just went down to local cable office and the over brainiac informed me that I had been getting some of my services with them for free as it was a promo and now it was over .First of all they overcharged me a year ago and I threatened to switch to dish so they offered me internet ( sloow) at 30.00 a. Mon. Today I get letter from this yeyhoo in marketing named DAVID ANDRESKI. And informed that internet jumped 30.00$ and cable another$ 20.00 ! What the F! Are we payin ? It's reruns anyway ! Charter I' m getting away from you you like a bad friend.😣

Tampa, FL, USA

 – About 2 months ago.

I'm in Ashland City, TN, and the consensus here is that charter fucking sucks. Since they have changed everything to charter spectrum, my channel lineup consists of 40 duplicated channels. Why the...

I'm in Ashland City, TN, and the consensus here is that charter fucking sucks. Since they have changed everything to charter spectrum, my channel lineup consists of 40 duplicated channels. Why the fuck am I paying for the same channel twice. Customer service were of no help saying its part of the new alignment, and we are not being charged. Bullshit!!!! I fucking hate charter. The phone service sucks ass, and the so-called caller id feature never works. Yet my cable bill continues to increase....I hate this shit!!!

USA

 – About 2 months ago.

So, I'm watching TV and all of a sudden the thing goes wacky. I thought maybe I was sitting on the remote or something, but it just decided to take a fit! After waiting about 10 minutes it finally...

So, I'm watching TV and all of a sudden the thing goes wacky. I thought maybe I was sitting on the remote or something, but it just decided to take a fit! After waiting about 10 minutes it finally came back on, channel 2. Luckily it wasn't something too important that I missed.

The other day I was trying to watch a news channel and it was doing the pixelization thing again. Annoying as hell, because the voices to sync with the crappy, corrupt picture. It was only one station, but of course it was the one that I wanted to watch. I hate to call them, because it's the same crap every time. You can't just call them an tell them to fix their stupid "dish". Yes "dish"!!! I have to go through though the whole thing of identifying myself, like that matters when the problem is on their side. Then, I have to listen to the incompetent person on the other side of the phone trying to diagnose and troubleshoot the problem like it is something wrong with my TV or cable box or something. I have to tell them, stop, "this is not a problem on my end, it is a problem on your end, I have called in the past for the same stupid issue and they have to reset something on your side and everything works after that". They always treat me like I'm stupid or just lying to them and don't want to believe me, but I tell them, "the problem is on your end, just fix it" and hang up!!! About 10 minutes later the problem is fixed.

Are they really that stupid or do they just like wasting people's time??? If a customer tells you there is a problem why wouldn't you check what they are telling you before arguing with them and pushing back against them??

Despite the fact that their service sucks, they continue to raise the cost of the monthly bill. I hate Charter!!! Luckily for them they are the only game in town. That is probably why they can suck, get away with it, and still hike your monthly bill. Dish is looking like a viable alternative. Charter trashes Dish on TV all the time, but Charter uses massive dishes for their service and the signal is affected by the weather. The big dishes are right down the street from my house at their local facility. Fraud!!! Dishonestly!!! Thieves!!! And stupid!!!

Traverse City, MI, USA

 – About 2 months ago.

hey everyone i just kinda wanted to see what everybody thought i work for a company that competes with charter on a daily basis and if anyone needs new service ASAP i can have it installed within 3...

hey everyone i just kinda wanted to see what everybody thought i work for a company that competes with charter on a daily basis and if anyone needs new service ASAP i can have it installed within 3 days with a better price and equipment for the home

djhmodding@gmail.com

Turlock, CA, USA

 – About 2 months ago.

they recently upgraded and now they want me to pay an extra $7 a month for rooms i have had cable in for free for over 20 years plus the 1 cable box i got is old and very very slow they are a big rip...

they recently upgraded and now they want me to pay an extra $7 a month for rooms i have had cable in for free for over 20 years plus the 1 cable box i got is old and very very slow they are a big rip off!!!!!!!!

 – About 2 months ago.

Mark, Bay City MI

I have been with charter for years. before they offered 60 meg service as a free upgrade from the 30 meg free upgrade. I was upgraded to the 16 meg upgrade for free...

Mark, Bay City MI

I have been with charter for years. before they offered 60 meg service as a free upgrade from the 30 meg free upgrade. I was upgraded to the 16 meg upgrade for free from my first 5 meg service. I kept on getting notes that we are upgrading your service for free and I went to the next speed. A few weeks ago I noticed my speed was slow about 17 megs. After having steady 30 meg and then 60 meg download speeds. When I called they said my service was just charter internet and I only ever got 16 meg service. I said no I have the download speeds to prove my tests and they said it must have been a mistake. So now after years of going along fast I am now paying 53 bucks a month for 16 meg service. My next plan is to drop this and go to AT&T pay 29.99 and get 30 meg service the fastest speed they offer in my area. Then I will play the game with charter and go back and get the 60 meg service for 29.99 or 39.99 for 12 months and the go back to at&t or we have a 4g service here and stay on that then go back to charter. They don't give a crap about you to you are no longer their slave then they will kiss your rump to get you back. I have a few friends who have changed back and fourth at least 4 times each to get a better price. They could not get it through their head I did not ask for a better price but for the speed I was getting for the past 3 years. Charter the home of #1 customer disservice.

Rosemead, CA, USA

 – About 2 months ago.

My channelssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss never come in...

My channelssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss never come in

Ash, NC, USA

 – About 2 months ago.

Five different speed tests show slow speed of two MB.
Charter speed test says 45 MB.
I say bullshit.
Service is at a crawl...............

Surprise....................

Five different speed tests show slow speed of two MB.
Charter speed test says 45 MB.
I say bullshit.
Service is at a crawl...............

Surprise................. CHARTER SUCKS..........AGAIN!!!!!!!!!!!

Eau Claire, WI, USA

 – About 2 months ago.

Cable is out again and no way to report! Plus a big severe weather day is coming and no TV is not good. I pay so much for this service and should get a refund for all the down time. They are the...

Cable is out again and no way to report! Plus a big severe weather day is coming and no TV is not good. I pay so much for this service and should get a refund for all the down time. They are the only one around here too and it is not fair!!

Traverse City, MI, USA

 – About 2 months ago.

Thursday night accessed my Charter Email and deleted about a dozen unwanted letters. I have a bunch of letters I saved because of legal issues dealing with IRS & State of Michigan on back taxes.

Thursday night accessed my Charter Email and deleted about a dozen unwanted letters. I have a bunch of letters I saved because of legal issues dealing with IRS & State of Michigan on back taxes.
Saturday morn around 1:00 I accessed my Email and lo & behold, my mail page is blank, though it says 88 emails. It says 15 Emails in "trash" and that is blank. All the Emails "sent" by me are blank.
Went back at around 10:00 am and same thing except I now have 89 Emails, which means I'm not receiving new letters either.
Went to their "chat" with representative and talked to 3 different people taking about an hour & a half and gained nothing.
If those Emails are not retrieved I am going to be seriously angry. They have legal ramifications as I hired a tax attorney to fight back taxes and a lot of correspondence is in those Emails.
How could my Emails just POOOFF!! disappear like that?

Paris, TN, USA

 – About 2 months ago.

FUCK CHARTER...

FUCK CHARTER

Paincourtville, LA, USA

 – About 2 months ago.

I had the same complaint as Montgomery, Ala. with On Demand in January, When I finally got a real person he told me to do a Google search for Charter On Demand Customer Service. It was a separate...

I had the same complaint as Montgomery, Ala. with On Demand in January, When I finally got a real person he told me to do a Google search for Charter On Demand Customer Service. It was a separate company. No such separate search showed up. I tried the online hep again but it could not understand my question. But On Demand got better now its the S@#ts again. Maybe they can understand DIRECT TV. I've had Charter for 15 years too long.

Elizabeth City, NC, USA

 – About 2 months ago.

Ridiculously expensive service.... We've been with Charter 15 years and nothing but problems. Their email service is abysmal . The only thing they're good at is is sending bills ... Even their...

Ridiculously expensive service.... We've been with Charter 15 years and nothing but problems. Their email service is abysmal . The only thing they're good at is is sending bills ... Even their seasonal discount is a ripp-oo... Time to say goodbye... Please, suggest alternative services in CONNECTICUT...

Pasadena, CA, USA

 – About 2 months ago.

Dc 20min periodically. F**k you Charter...

Dc 20min periodically. F**k you Charter

Madison, WI, USA

 – About 2 months ago.

Paris, Tn. We moved here from Florida, there we had Century Link Prism. WONDERFUL COMPANY , CABLE & INTERNET. We had several choices there, here we have one. Charter sucks, & they do not care. No...

Paris, Tn. We moved here from Florida, there we had Century Link Prism. WONDERFUL COMPANY , CABLE & INTERNET. We had several choices there, here we have one. Charter sucks, & they do not care. No Compatition, thats the PROBLEM. I hope they read these comments so they know how people really feel about them. What EVERYONE should do is put up a antena. Just for a little while, they might get the hint. We are really thinking of doing that for good, & rent movies. If Century would come into more areas they could hurt Charter.

USA

 – About 2 months ago.

Third time this week charter better get your s*** together I pay an enormous amount of my hard ear cash for this service. I can and will go elsewhere if you can't get your shit together!!!!!...

Third time this week charter better get your s*** together I pay an enormous amount of my hard ear cash for this service. I can and will go elsewhere if you can't get your shit together!!!!!

USA

 – About 2 months ago.

Third time this week charter better get your s*** together I pay an enormous amount of my hard ear cash for this service. I can and will go elsewhere if you can't get your shit together!!!!!...

Third time this week charter better get your s*** together I pay an enormous amount of my hard ear cash for this service. I can and will go elsewhere if you can't get your shit together!!!!!

 – About 2 months ago.

Words can't describe how much charter sucks. Internet disconnects more than it's connected. Upgraded, got a new router and nothing. We're home maybe 30% of the day. Internet is out 80% of...

Words can't describe how much charter sucks. Internet disconnects more than it's connected. Upgraded, got a new router and nothing. We're home maybe 30% of the day. Internet is out 80% of that 30%. Terrible!!!

Montgomery, AL, USA

 – About 2 months ago.

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!! ...

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!!

Montgomery, AL, USA

 – About 2 months ago.

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!! ...

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!!

Montgomery, AL, USA

 – About 2 months ago.

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!! ...

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!!

New York, NY, USA

 – About 2 months ago.

So tired of Internet outages in Casper with no explanation or offer to reimburse me for lost time. I rarely experienced outages with Bresnan or Optimum. And technical support? Forget about it. Last...

So tired of Internet outages in Casper with no explanation or offer to reimburse me for lost time. I rarely experienced outages with Bresnan or Optimum. And technical support? Forget about it. Last time I called for tech support I got the run around for TWO HOURS then was told they couldn't help because I am in Wyoming. Gave me another number to call, and spent yet another hour on the phone before I was told there was nothing they could do to help. CHARTER SUCKS!!!

Bay City, MI, USA

 – About 2 months ago.

They just pulled velocity from my service package and moved it up with out any notice of any kind at Midnight tonight. Was watching it then it popped up with a need to upgrade to view this channel....

They just pulled velocity from my service package and moved it up with out any notice of any kind at Midnight tonight. Was watching it then it popped up with a need to upgrade to view this channel. Talk about crooked business practice. Welcome to Corporate America where the few reign supreme over the many and do what ever they want.

Byron Center, MI, USA

 – About 2 months ago.

Alright. At the bottom of this post, we're told to enter a code. I thought, wtf, but did it anyway. Come to find out, my post is listed as coming from place other than where I live. Why would...

Alright. At the bottom of this post, we're told to enter a code. I thought, wtf, but did it anyway. Come to find out, my post is listed as coming from place other than where I live. Why would that be? I'm posting from Cullman, Alabama.

I see that I have to post another bogus code but I'm really posting from CULLMAN, ALABAMA.

Byron Center, MI, USA

 – About 2 months ago.

Charter is by far the worst service we ever had. I'm not exaggerating when I say that our TV was down more in our first six months with them than in ten years with DISH. They're putting all...

Charter is by far the worst service we ever had. I'm not exaggerating when I say that our TV was down more in our first six months with them than in ten years with DISH. They're putting all their $$$ into advertising while their infrastructure can't keep up with the customers they have.

We quit DISH mainly because our landline/internet with AT-and-freaking-T kept creeping up. It's a matter of choosing our poison. There's something to like and hate about every one of them, but we're dropping Charter.

Byron Center, MI, USA

 – About 2 months ago.

Charter is by far the worst service we ever had. I'm not exaggerating when I say that our TV was down more in our first six months with them than in ten years with DISH. They're putting all...

Charter is by far the worst service we ever had. I'm not exaggerating when I say that our TV was down more in our first six months with them than in ten years with DISH. They're putting all their $$$ into advertising while their infrastructure can't keep up with the customers they have.

We quit DISH mainly because our landline/internet with AT-and-freaking-T kept creeping up. It's a matter of choosing our poison. There's something to like and hate about every one of them, but we're dropping Charter.

Saint Louis, MO, USA

 – About 2 months ago.

nothing like paying for 30mbs and getting 2! charter sucks...

nothing like paying for 30mbs and getting 2! charter sucks

Birmingham, AL, USA

 – About 2 months ago.

TV service has been on the fritz all week and today, service has been out all day. At least Comcast will come fix the problem....

TV service has been on the fritz all week and today, service has been out all day. At least Comcast will come fix the problem.

Cody, WY, USA

 – About 2 months ago.

Piss poor company, if they would put as much time and effort into their phone service as they do their stupid recruiting commercials i may not be commenting here. the phone/internet and tv sucks. ...

Piss poor company, if they would put as much time and effort into their phone service as they do their stupid recruiting commercials i may not be commenting here. the phone/internet and tv sucks. have phone problems every week, today it was 3 hours, last week one day it was 8 hours. this is a business line and we cannot process credit cards, send/receive faxes or take care of online sales when this happens. i am going to have to go elsewhere for these services but am limited to charter and quest and they both are horrible companies to deal with.

 – About 2 months ago.

I just went through hell trying to have my dead grandmother's Charter service disconnected. Asked them to disconnect service in December and was told I had to send them a copy of her death...

I just went through hell trying to have my dead grandmother's Charter service disconnected. Asked them to disconnect service in December and was told I had to send them a copy of her death certificate.Why I had to do that when other services simply asked me a few questions, I don't know. Anyway I did that and asked for confirmation that the service had been cancelled. Nothing. Contacted the same supervisor twice more when I continued to receive a bill from them. Nothing. Called customer service tonight and was told that the death certificate was not sufficient to close the account. What the hell!!!
Put on hold while they searched obituaries to verify her death. Yes, REALLY. Do they not know what a death CERTIFICATE is?! After 20 minutes on hold, I asked if I could just email the d.c. to another supervisor to get this resolved. Sent the email to address provided and it bounced back. Kill me now.
It could have been my error, I admit, but I'm suspicious. Called Charter back and asked for the same agent since I had his name and ID, No can do, of course, since they have 3 different call centers. So I told the "new:" agent that I wasn't going through the whole spiel again- just stop sending me bills for an account holder who is dead and at an address that now belongs to someone else.
CHARTER SUCKS

Inman, SC, USA

 – About 2 months ago.

currently working on my second hour waiting for someone to answer in customer service
...

currently working on my second hour waiting for someone to answer in customer service

Laurel Bloomery, TN, USA

 – About 2 months ago.

https://www.credomobilize.com/petitions/kill-the-new-charter-time-warner-merger?source=facebook-share-button&time=1430738494...

https://www.credomobilize.com/petitions/kill-the-new-charter-time-warner-merger?source=facebook-share-button&time=1430738494

Laurel Bloomery, TN, USA

 – About 2 months ago.

https://www.credomobilize.com/petitions/kill-the-new-charter-time-warner-merger?source=facebook-share-button&time=1430738494...

https://www.credomobilize.com/petitions/kill-the-new-charter-time-warner-merger?source=facebook-share-button&time=1430738494

Mankato, MN, USA

 – About 2 months ago.

After proving to the Charter rep that the service issue was outside the building on the cable they are responsible for, they insisted they they need to come into my house to get the indoor cabling...

After proving to the Charter rep that the service issue was outside the building on the cable they are responsible for, they insisted they they need to come into my house to get the indoor cabling that has no issues so they could bill me for the whole service call.

Worcester, MA, USA

 – About 2 months ago.

Just the worst sometimes my channels don't come in I just hate charter all services are shit cable boxes squeek sometimes and the commercials just lie "fiber rich" my ass! fuck charter...

Just the worst sometimes my channels don't come in I just hate charter all services are shit cable boxes squeek sometimes and the commercials just lie "fiber rich" my ass! fuck charter slowest Internet (verizon isnt much better but my town doesnt have fios Internet as an option so I can't judge) I hope some big charter ceo or cfo or whatever sees this site someday because it's god awful

Wilmington, NC, USA

 – About 2 months ago.

Asheville, NC 28806. Time display on box froze up @ 4:12pm today May 3, 2015. Now it just shows 1:09pm and the guide is wiped out....

Asheville, NC 28806. Time display on box froze up @ 4:12pm today May 3, 2015. Now it just shows 1:09pm and the guide is wiped out.

Byron Center, MI, USA

 – About 2 months ago.

Yep. Every. Freaking. Day. Internet down again during peak usage time......told me it was a defective modem. Got a new one....same problem...every afternoon it quits working but about 9 pm it starts...

Yep. Every. Freaking. Day. Internet down again during peak usage time......told me it was a defective modem. Got a new one....same problem...every afternoon it quits working but about 9 pm it starts to work again. Screw charter and their monopoly in this area!

Valley Park, MO, USA

 – About 2 months ago.

Just got off the phone to make sure I got credit for the "non-fight" and was told if you don't call (& spend 45 minutes on hold & then with service) they were not going to give you the...

Just got off the phone to make sure I got credit for the "non-fight" and was told if you don't call (& spend 45 minutes on hold & then with service) they were not going to give you the credit. They know the service was out, but still make you call...worst customer service ever!

Saint Charles, MO, USA

 – About 2 months ago.

we want free service...

we want free service

Saint Louis, MO, USA

 – About 2 months ago.

St. Louis mo
LETS CLEAR THIS SHIT UP BITCH DO U KNOW WHAT WESITE U ON STOP CALLING ME UNEDUCATED CAUSE WHAT THAT MAKES YO DUMB ASS U ON HERE TOO bitch we DONT GOT DIRECT WE PAID FOR CHARTER U SO...

St. Louis mo
LETS CLEAR THIS SHIT UP BITCH DO U KNOW WHAT WESITE U ON STOP CALLING ME UNEDUCATED CAUSE WHAT THAT MAKES YO DUMB ASS U ON HERE TOO bitch we DONT GOT DIRECT WE PAID FOR CHARTER U SO FUCKING EDUCATED GO READ BOOK BITCH AND GET OFF THIS WEBSITE CAUSE WE GONE SAY HOW THE FUCK WE FEEL ABOUT CHARTER GIVING $20 credit ass THEY NEED TO GIVE EVERYONE 6 months free. CALL AND THREATING TO LEAVE THEY ASS EVERYONE DO IT IM 100% sure yo shit will be free too

Saint Louis, MO, USA

 – About 2 months ago.

St. Louis mo
FUCK CHARTER WHO THE GUCK ARE U YO TRLL ME WHAT LANGUAGE TO USE. Fuck charter FUCK CHARTER I WAITED AND PAID TOO MUCH MOTHER FUCKING MONEY FOR THIS FUCKING FIGHT AND THE ONLY THING...

St. Louis mo
FUCK CHARTER WHO THE GUCK ARE U YO TRLL ME WHAT LANGUAGE TO USE. Fuck charter FUCK CHARTER I WAITED AND PAID TOO MUCH MOTHER FUCKING MONEY FOR THIS FUCKING FIGHT AND THE ONLY THING YHEY CAN DO IS ISSUE A MOYJER FICKING REFUND or a $20 credit. Fuck charter THEY OWE MORE THAN THat SHITTY ASS AMOUNT WONT REPLACE THE FOOD I PAID FOR. FUCK CHARTER THEY SHOULD HAVE HAD THEY BEST TECHS AT WORK MADE SURE SHIT DIDNT GO WRONG. So ON THAT NOTE FUCK CHARTER

Omaha, NE, USA

 – About 2 months ago.

Cable was off from 8:01pm until 11:16pm CST in St Louis, Missouri. We were billed $89.99 for a PPV boxing event we saw VERY little of. Plus... had to miss the Spurs vs Clippers game and all other...

Cable was off from 8:01pm until 11:16pm CST in St Louis, Missouri. We were billed $89.99 for a PPV boxing event we saw VERY little of. Plus... had to miss the Spurs vs Clippers game and all other programming. Guarantee Charter will be getting an earful about this. We are demanding compensation.

USA

 – About 2 months ago.

Charter just screwed their customers again and the FCC won't do any anything to punish them. They should make Charter give all their customers a month of free service rather than a fine that the...

Charter just screwed their customers again and the FCC won't do any anything to punish them. They should make Charter give all their customers a month of free service rather than a fine that the government would take and spend on something stupid. Whoever is responsible for this outage/loss of service should be fired. MAKES ME WANT TO CHECK INTO DIRECT TV/DISH NETWORK!!!!!

Greer, SC, USA

 – About 2 months ago.

Bought PPV event for $89.99 as soon as Charter billed my account all service went OFF. I was told I would have to pay for the fight that I missed while my service was OFF from 8:00 pm till the best...

Bought PPV event for $89.99 as soon as Charter billed my account all service went OFF. I was told I would have to pay for the fight that I missed while my service was OFF from 8:00 pm till the best day and THEN I would be issued a credit. Charter should be shut down like any other Ponzie Scheme!!!!

O Fallon, MO, USA

 – About 2 months ago.

Foul service is no excuse for foul language. Too bad some people have such limited vocabularies. I'm sure their mothers are SO proud of them.
...

Foul service is no excuse for foul language. Too bad some people have such limited vocabularies. I'm sure their mothers are SO proud of them.

O Fallon, MO, USA

 – About 2 months ago.

Once again, Charter fails in the St. Louis area and beyond.

Last week it was internet. This week it's TV. Service went off shortly after 8 p.m. It is now 11:22. No service. Finally no...

Once again, Charter fails in the St. Louis area and beyond.

Last week it was internet. This week it's TV. Service went off shortly after 8 p.m. It is now 11:22. No service. Finally no busy signal on the 888 telephone number, but still can't get anyone on the line -- still holding.

So tired of increasing prices and decreasing service. Charter = Frustration and the very worst of customer service.

Fort Washington, PA, USA

 – About 2 months ago.


I also hate charter,why do we keep taking this ...


I also hate charter,why do we keep taking this

Greenville, SC, USA

 – About 2 months ago.

Charter SUCKS...

Charter SUCKS

USA

 – About 2 months ago.

FUUUUUUUCK CHARTER YOU FUCKING FUCK HEAD MOTHAFUCKAS!!!!!!!!!!!! I'VE BEEN WAITING FOR YEARS TO SEE THIS FIGHT AND YOUR SHITY ASS SYSTEM SHUTS DOWN RIGHT WHEN IT COMES ON!!!!!!!! FUCK YOU WITH A...

FUUUUUUUCK CHARTER YOU FUCKING FUCK HEAD MOTHAFUCKAS!!!!!!!!!!!! I'VE BEEN WAITING FOR YEARS TO SEE THIS FIGHT AND YOUR SHITY ASS SYSTEM SHUTS DOWN RIGHT WHEN IT COMES ON!!!!!!!! FUCK YOU WITH A SICK DICK! !!!!! THANKS BITCHES! !!!SMFH.

Franklinton, NC, USA

 – About 2 months ago.

charter sucks. Demand compensation people! Now where the hell are my rabbit ears?!!!!!...

charter sucks. Demand compensation people! Now where the hell are my rabbit ears?!!!!!

Franklinton, NC, USA

 – About 2 months ago.

charter sucks. Demand compensation people! Now where the hell are my rabbit ears?!!!!!...

charter sucks. Demand compensation people! Now where the hell are my rabbit ears?!!!!!

Seale, AL, USA

 – About 2 months ago.

Hey guy in Greer pay your Bill my neighbor watching fight right now. He is on direct t.v.. take off your charter badge and quit crying your company sucks!...

Hey guy in Greer pay your Bill my neighbor watching fight right now. He is on direct t.v.. take off your charter badge and quit crying your company sucks!

Newton, NC, USA

 – About 2 months ago.

I hate CHARTER!!

FUCKING LYING BASTARDS!

NO TV AT ALL RIGHT NOW BEFORE THE BIG FIGHT!

CHARTER DISCONNECTED THEIR 877 NUMBER!!

FUCKING...

I hate CHARTER!!

FUCKING LYING BASTARDS!

NO TV AT ALL RIGHT NOW BEFORE THE BIG FIGHT!

CHARTER DISCONNECTED THEIR 877 NUMBER!!

FUCKING BASTARDS!!!

DO ANY OF THEM EVEN HAVE A MOTHER?

CHARTER KNEW THAT THE FIGHT WAS COMING FOR MONTHS. THEIR EXECS ARE LAZY FUCKING BASTARDS WHO WHERE BORN DEAD IN THE WHOMB!!

I WANT ALL THE CHARTER EXECS TO DIE !!!

Seale, AL, USA

 – About 2 months ago.

Thanks charter my grandfather boxed in the navy. WiI he is very excited at 91 his bday present is cant watch the fight because you're system is down. If his gun turret would have went down we...

Thanks charter my grandfather boxed in the navy. WiI he is very excited at 91 his bday present is cant watch the fight because you're system is down. If his gun turret would have went down we would be watching Japanese ping pong championship or German weightlifting.

Greer, SC, USA

 – About 2 months ago.

It is so funny reading these ridiculous and uneducated people complain about charter. FYI..... Directv, Time Warner, and dish network are all down as well!!!! And they did not cut off their phone...

It is so funny reading these ridiculous and uneducated people complain about charter. FYI..... Directv, Time Warner, and dish network are all down as well!!!! And they did not cut off their phone lines. They are busy because half of the country called in at once! I called 10 times and it finally rang. I was on hold for 30 minutes, but I did speak to someone. DO YOUR RESEARCH PEOPLE !!!

Suffolk, VA, USA

 – About 2 months ago.

Charter tv for business went down at 9:01pm EST. Coincidentially the same time Mayweather FIGHT scheduled to start. No service calls being accepted. Bet service returns miraculously when FIGHT ends....

Charter tv for business went down at 9:01pm EST. Coincidentially the same time Mayweather FIGHT scheduled to start. No service calls being accepted. Bet service returns miraculously when FIGHT ends.

Saint Peters, MO, USA

 – About 2 months ago.

Charter totally sucks! No customer support whatsoever. Cable is out once again! And when do we ever get rebates for all the times that the service is out? Never, that's when. Saturday night...

Charter totally sucks! No customer support whatsoever. Cable is out once again! And when do we ever get rebates for all the times that the service is out? Never, that's when. Saturday night in St. Louis, MO and no t.v. Should have gone out I guess. Charter SUCKS!

Maryville, IL, USA

 – About 2 months ago.

for the second day my tv goes off and i get a error screen stating the station will be available soon,,,,,,,,,on every station. The last time this happened my tv was down for over 30 minutes. Today...

for the second day my tv goes off and i get a error screen stating the station will be available soon,,,,,,,,,on every station. The last time this happened my tv was down for over 30 minutes. Today i am trying to watch the basketball playoffs and i come back from ordering a pizza and i get the same message on every station. I am unable to get a real person at charter,,,,,,their customer service is terrible. I am going to end my subscription as soon as i get another provider,,,,,,charter sucks

Spartanburg, SC, USA

 – About 2 months ago.

Charter PPV fight NOT WORKING. Their service sucks we watched 5 minutes of the fight and nothing. No way to contact them. They help options are all down. I will not pay for the fight I am not...

Charter PPV fight NOT WORKING. Their service sucks we watched 5 minutes of the fight and nothing. No way to contact them. They help options are all down. I will not pay for the fight I am not seeing!!!

Saint Louis, MO, USA

 – About 2 months ago.

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit...

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit all of this shit fuck. i cant afford that direct tv shit tho i mean damn

Saint Louis, MO, USA

 – About 2 months ago.

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit...

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit all of this shit fuck. i cant afford that direct tv shit tho i mean damn

Saint Louis, MO, USA

 – About 2 months ago.

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit...

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit all of this shit fuck. i cant afford that direct tv shit tho i mean damn

Saint Louis, MO, USA

 – About 2 months ago.

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit...

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit all of this shit fuck. i cant afford that direct tv shit tho i mean damn

Saint Louis, MO, USA

 – About 2 months ago.

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit...

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit all of this shit fuck. i cant afford that direct tv shit tho i mean damn

Saint Louis, MO, USA

 – About 2 months ago.

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit...

what the fuck. im tryna watch dis mayweather fight n shit payed 90 bucks... i aint gonna be able to pay rent fo the next two months n how am i supposed to pay child support. dis bullshit n im done wit all of this shit fuck. i cant afford that direct tv shit tho i mean damn

Taylors, SC, USA

 – About 2 months ago.

Charter is down in Simpsonville. Their service is horrible. They have cut their customer service line off. Their fees are outrageous for their sorry service....

Charter is down in Simpsonville. Their service is horrible. They have cut their customer service line off. Their fees are outrageous for their sorry service.

Greenville, SC, USA

 – About 2 months ago.

Internet down almost daily Saturday PM Cable down missed games
they should really look to replace the top managers
thank God I don't have any stock in this loser...

Internet down almost daily Saturday PM Cable down missed games
they should really look to replace the top managers
thank God I don't have any stock in this loser

Asheville, NC, USA

 – About 2 months ago.

MAY 2, 2015....CHARTER DOWN AGAIN. Hey guys with this service I can't beleive you are still in business......

MAY 2, 2015....CHARTER DOWN AGAIN. Hey guys with this service I can't beleive you are still in business...

Monroe, MI, USA

 – About 2 months ago.

The new 'charter.net' is awefull. Good luck truing to program the DVR..
At least 10 steps backward


Setup Your Recording
We apologize. We are unable to process...

The new 'charter.net' is awefull. Good luck truing to program the DVR..
At least 10 steps backward


Setup Your Recording
We apologize. We are unable to process your request at this time. Please try again later.

Long Beach, CA, USA

 – About 2 months ago.

Charter service sucks!!! just missed 30 min of a game because of the crapping equipment and services!
...

Charter service sucks!!! just missed 30 min of a game because of the crapping equipment and services!

Casper, WY, USA

 – About 2 months ago.

Since charter has taken over my email service from Bresnan, I constantly get email messages 5 hours or more later than when they were sent. Isn't that just lovely if you are waiting for an...

Since charter has taken over my email service from Bresnan, I constantly get email messages 5 hours or more later than when they were sent. Isn't that just lovely if you are waiting for an important email.

Byron Center, MI, USA

 – About 2 months ago.

Internet goes down daily. I must reboot my modem/router everyday. Sometimes several times a day. I call once before, but they didn't fix the problem. Since their customer service sucks, I chose to...

Internet goes down daily. I must reboot my modem/router everyday. Sometimes several times a day. I call once before, but they didn't fix the problem. Since their customer service sucks, I chose to just deal with it. But since it has gotten worse I became fed up with it and finally called again. They refused to give me a credit because it took me too long to call in the problem even though they have the records and confirmed with me that my internet goes down daily!

I haaaaaaaaaaattttttttttttttttttttttttttttttttteeeeeeeeeeeeeeeeeeeeee Charter!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Billings, MT, USA

 – About 2 months ago.

fuck fucking charter thats it...

fuck fucking charter thats it

San Luis Obispo, CA, USA

 – About 2 months ago.

My reception is actually worse since Charter went all digital. Off and on freezing of picture or sound or both which is frustrating because you miss whole sentences and scenes. This did not happen...

My reception is actually worse since Charter went all digital. Off and on freezing of picture or sound or both which is frustrating because you miss whole sentences and scenes. This did not happen when the cable was plugged directly into the TV. The receiver makes everything slower. Haven't been happy with cable since it went all digital.

Birmingham, AL, USA

 – About 2 months ago.

For other Alabamians: Three Fox programs I watch have been brought up to date on On Demand. Nothing else I watch or check has been, though.

I really appreciate the information from...

For other Alabamians: Three Fox programs I watch have been brought up to date on On Demand. Nothing else I watch or check has been, though.

I really appreciate the information from other people in the state. It shows there is a big state-wide (at least) problem. I still think they should credit every single customer with $5 or $10 a month until time they get On Demand working properly.

Park Rapids, MN, USA

 – About 2 months ago.

I agree, I think failed telemarketers are hired by charter to run the customer service department....

I agree, I think failed telemarketers are hired by charter to run the customer service department.

Albertville, AL, USA

 – About 2 months ago.

they hire dumb ppl and act dumb on purpose so they can get away with the shit they do...

they hire dumb ppl and act dumb on purpose so they can get away with the shit they do

Shelbyville, TN, USA

 – About 2 months ago.

They need two promotions to be considered an idiot
...

They need two promotions to be considered an idiot

Shelbyville, TN, USA

 – About 2 months ago.

Constant picture freezing. Sketchy internet. Forced to buy suckass phone. No decent customer service. Lies about refunds. Horrible idiotic commercials. It would be great if the dumasses at charter...

Constant picture freezing. Sketchy internet. Forced to buy suckass phone. No decent customer service. Lies about refunds. Horrible idiotic commercials. It would be great if the dumasses at charter would read these blogs and make some changes. Too bad they aren't smart enough

Milwaukee, WI, USA

 – About 2 months ago.

I just got off chat line at Charter. I asked simple question.... what is rate for basic cable for elderly person near Janesville, Wisconsin. He kept demanding my mother-in-law's address so he...

I just got off chat line at Charter. I asked simple question.... what is rate for basic cable for elderly person near Janesville, Wisconsin. He kept demanding my mother-in-law's address so he could see what she is paying.

WOULD NOT, COULD NOT tell me how much cable costs!

They want to play games.

Gilbert, AZ, USA

 – About 2 months ago.

I worked for Charter for quite a few years. All I can say is read the fine print and ask EVERY question. Get clarification on "promos" and how long they last. Good luck! ...

I worked for Charter for quite a few years. All I can say is read the fine print and ask EVERY question. Get clarification on "promos" and how long they last. Good luck!

Byron Center, MI, USA

 – About 2 months ago.

I'm not exaggerating when I say that our TV has been down more in the few months we've been with Charter than in ten years with DISH. These people put all their money into commercials when...

I'm not exaggerating when I say that our TV has been down more in the few months we've been with Charter than in ten years with DISH. These people put all their money into commercials when their infrastructure can't handle the customers they have now. Nothing works well...sluggish DVR, crappy software, and we have to constantly re-select our favorite menu. With DISH, the menu stays unless we change it. Going back to DISH.

Huntingdon, TN, USA

 – About 2 months ago.

I hate being trapped by the monopoly of charter in our area. I'll go to lesser service jsut to get away from Paul Allen and his ilk...

I hate being trapped by the monopoly of charter in our area. I'll go to lesser service jsut to get away from Paul Allen and his ilk

Saint Peters, MO, USA

 – About 2 months ago.

I have a relative who used to work for Charter. Believe me they are as frustrated as you. Please don't be mean to the agents - they are stuck with what corporate makes them do. ...

I have a relative who used to work for Charter. Believe me they are as frustrated as you. Please don't be mean to the agents - they are stuck with what corporate makes them do.

Pasadena, CA, USA

 – About 2 months ago.

In some parts of Pasadena, CA, Charter Cable is the only available ISP. I pay for 60 Mbps, but for the last year, I never got above 20. I called them, I chatted online, I bought a new router, I bought...

In some parts of Pasadena, CA, Charter Cable is the only available ISP. I pay for 60 Mbps, but for the last year, I never got above 20. I called them, I chatted online, I bought a new router, I bought a new modem, I checked and re-checked my settings. Finally, on a whim, I called one more time tonight. The customer service rep said... "Oh I see your problem. You've been paying for 60 Mbps, but only set up for 30 Mbps the whole time!" She laughed liked I WOULD BE PLEASED. She generously offered to credit me a whopping 8 dollars for last months bill.

Charter is disgusting. I spoke with at least three separate people about this problem, ALL OF WHOM CONFIRMED I WAS PAYING FOR 60 Mbps. Apparently, they only care about what I'm paying, and could care less about what service I was getting.

Rawlins, WY, USA

 – About 2 months ago.

Charter is total shit, can't even use my internet between 8:00-10:00 PM because charters crappy network cant handle a town with 60,000 people in it.

Not to mention the non stop...

Charter is total shit, can't even use my internet between 8:00-10:00 PM because charters crappy network cant handle a town with 60,000 people in it.

Not to mention the non stop harassing and calls to my cell phone to buy their garbage pay TV and 1800's telegram service.

Hampstead, NC, USA

 – About 2 months ago.

I work from home thus Charter is VITAL not only to my job security, but my job performance. On Tuesday and Wednesday of this week, April 21st and 22nd 2015- my phone service was down completely for...

I work from home thus Charter is VITAL not only to my job security, but my job performance. On Tuesday and Wednesday of this week, April 21st and 22nd 2015- my phone service was down completely for two solid days, requiring me to burn two hard earned, precious days of vacation. (Sneads Ferry NC) Yesterday, after coming back from lunch to sign in here from home, back to work, my internet, phone, and cable went down. It took until 1am to repair those services, costing me another half day of vacation, hundreds of dollars in sales this week and what do I get from customer service?? INCOMPETENCE, transferring me to 11 different people, telling me it was my equipment at first and not an outage and making an appt, giving me a so called Supervisor who swore she would call me back right away and never did, no empathy, HORRIBLE, NASTY, ROTTEN customer service on top of losing 2.5 days of vacation this week alone. How many people can afford to burn that much vacation over the complete INCOMPETENCE of a crappy company??? I'm so outraged over what took place this week and then they want to give me 1.75 credit on my bill after they literally cost me over 1000.00 this week??? REALLLLLLLLLLLLLLLLY?!! I'm searching to see if we have another provider here.. I'm done with Charter, DONE.. HAD IT.. WORST COMPANY , DO NOT CHOOSE CHARTER if you have another choice.

Hampstead, NC, USA

 – About 2 months ago.

I work from home thus Charter is VITAL not only to my job security, but my job performance. On Tuesday and Wednesday of this week, April 21st and 22nd 2015- my phone service was down completely for...

I work from home thus Charter is VITAL not only to my job security, but my job performance. On Tuesday and Wednesday of this week, April 21st and 22nd 2015- my phone service was down completely for two solid days, requiring me to burn two hard earned, precious days of vacation. (Sneads Ferry NC) Yesterday, after coming back from lunch to sign in here from home, back to work, my internet, phone, and cable went down. It took until 1am to repair those services, costing me another half day of vacation, hundreds of dollars in sales this week and what do I get from customer service?? INCOMPETENCE, transferring me to 11 different people, telling me it was my equipment at first and not an outage and making an appt, giving me a so called Supervisor who swore she would call me back right away and never did, no empathy, HORRIBLE, NASTY, ROTTEN customer service on top of losing 2.5 days of vacation this week alone. How many people can afford to burn that much vacation over the complete INCOMPETENCE of a crappy company??? I'm so outraged over what took place this week and then they want to give me 1.75 credit on my bill after they literally cost me over 1000.00 this week??? REALLLLLLLLLLLLLLLLY?!! I'm searching to see if we have another provider here.. I'm done with Charter, DONE.. HAD IT.. WORST COMPANY , DO NOT CHOOSE CHARTER if you have another choice.

Montgomery, AL, USA

 – About 2 months ago.

Auburn,AL

I could hardly believe it; Charter actually updated some CBS and NBC shows yesterday. There are now listings for April. That's as far as I checked....

Auburn,AL

I could hardly believe it; Charter actually updated some CBS and NBC shows yesterday. There are now listings for April. That's as far as I checked.

Monroe, CT, USA

 – About 2 months ago.

I switch to Charter in CT from what I thought was bad service from Frontier. My modem has dropped weekly. Of course then I get into an argument with a service support person who tells me how the...

I switch to Charter in CT from what I thought was bad service from Frontier. My modem has dropped weekly. Of course then I get into an argument with a service support person who tells me how the internet works and that my router does not sync up correctly with the internet. Of course the solution is to pay for their router. By the way I cannot dial out to some international numbers. The virtual assistant is useless as well. Now that Comcast is not going though with merger with TWC it looks like I am stuck with crappy frontier or crappier charter. This industry needs more competition.

Auburn, AL, USA

 – About 2 months ago.

Opelika here -- no On Demand updates since last month. If you call they give you the same insulting speech about how the technicians are working diligently to fix the problem. It's read from a...

Opelika here -- no On Demand updates since last month. If you call they give you the same insulting speech about how the technicians are working diligently to fix the problem. It's read from a script. Luckily in Opelika we have another option. I'm switching as soon as I get the chance.

Prattville, AL, USA

 – About 2 months ago.

Auburn, AL

Still no updates for On Demand here. I wondered if it stopped about the time when they began advertising Spectrum.

We have only the one cable system here....

Auburn, AL

Still no updates for On Demand here. I wondered if it stopped about the time when they began advertising Spectrum.

We have only the one cable system here.

Birmingham, AL, USA

 – About 2 months ago.

Is there anyone in Alabama for whom On Demand is updating? It seems to me the problems started when they began displaying the promo/advert video in the upper right again. Since we pay for On Demand...

Is there anyone in Alabama for whom On Demand is updating? It seems to me the problems started when they began displaying the promo/advert video in the upper right again. Since we pay for On Demand as part of our packages, is there any way we can force them to refund $5 off of everyone's monthly bill until they correct the problem?

Stratford, CT, USA

 – About 2 months ago.

Just had another customer service call with Charter and even though my expectations are EXTREMELY LOW before calling, it got worse! I dont EVER want to use Charter email - dont want anyone to...

Just had another customer service call with Charter and even though my expectations are EXTREMELY LOW before calling, it got worse! I dont EVER want to use Charter email - dont want anyone to associated ME with THEM, so I refuse to use it. The new system will "eventually" require me to use their email to signon and pay my bill, and I was merely trying to find out that date. I asked the rep FOUR TIMES to transfer me to a supervisor since she had NO IDEA how to respond, and continued to use the words eventually, maybe, sometime, and at some point. I told her that those words were vague and that didnt give me any real information and asked for a supervisor. I was put on hold (6 minutes!) and the same gal came back on again, but with no supervisor. I asked again to please connect me, she then started in again with "eventually" and "OH! LOOKIE HERE (omg) your state has already been converted over so you will be required to use your charter email to sign on. I told her that my old signon worked fine. "Well it will eventually move over to require it". EVENTUALLY ISNT A DATE. I asked again. More rubbish nonsense from the rep, then I demanded a supervisor who finally came on the line and was also clueless. Said when my state is converted over. blah blah blah.. I told her the other (genius) told me that my state is converted. "Oh yeah it is", well "eventually you will have to use it".
I will dance a jig when Verizon Fios is in my area. Right now I have the option of having to speak with Charter occasionally and pay $186 a month for the first tier of channels plus Starz and internet in order to have good speeds. AT&T has DSL which is alarmingly slow and nothing we could stand for a day let alone a month.
Charter has one of the worst customer service experiences I have ever had with any consumer product - ever.

USA

 – About 2 months ago.

I'm in Cleburne, Tx and I am DONE with Charter! I'm looking for an alternative RIGHT NOW!!!!! They will get NO MORE of our hard earned money for their CRAPPY INTERNET!!!! It is always going in...

I'm in Cleburne, Tx and I am DONE with Charter! I'm looking for an alternative RIGHT NOW!!!!! They will get NO MORE of our hard earned money for their CRAPPY INTERNET!!!! It is always going in and out and when a service tech comes out....they ALL "always" try to blame the OUTAGE PROBLEMS a on OUR router!!!!....and when you do searches on them....you find that they do EVERYONE ELSE the VERY SAME WAY!!!!....I am SICK of their crap and crappy service and RUDE tech people!....we're DONE!!!!!!

USA

 – About 3 months ago.

People cut the Cord! Charter sucks, we all know that. Liberate yourself...

People cut the Cord! Charter sucks, we all know that. Liberate yourself

Selma, AL, USA

 – About 3 months ago.

Auburn, AL

The On Demand worked well when I first started using it 6 months ago. Now it has not updated in a month. For some programs there are now no shows listed at all....

Auburn, AL

The On Demand worked well when I first started using it 6 months ago. Now it has not updated in a month. For some programs there are now no shows listed at all.

Covington, LA, USA

 – About 3 months ago.

HD out on several channels!!! Gotta watch on SD... Till charter gets their shit together! ...

HD out on several channels!!! Gotta watch on SD... Till charter gets their shit together!

Montgomery, AL, USA

 – About 3 months ago.

I live in Montgomery Alabama and it's been over a month without on demand. I have a pace box and it's still happening. ...

I live in Montgomery Alabama and it's been over a month without on demand. I have a pace box and it's still happening.

Arroyo Grande, CA, USA

 – About 3 months ago.

OH MY GOODNESS!
My poor husband, may he rest in peace, died almost two years ago. It took me time to get over his passing, but when I had problems with my CABLE I called Charter that they...

OH MY GOODNESS!
My poor husband, may he rest in peace, died almost two years ago. It took me time to get over his passing, but when I had problems with my CABLE I called Charter that they told me I couldn't do anything until I brought in his death certificate, and the boxes. NOTHING I COULD DO because it was in his name.
So I finally make it in with the death certificate and the kid asks me a ton of questions.
I ask him "now are you SURE I won't lose anything of my late husband by making this change? I ONLY want to put this account into my name. I do not want to wipe out my husbands account. I want to keep all of the email addresses and etc"
He tells me not to worry nothing will change.
I get home and I have a phone call from Charter.
They want to speak to a Miss (my MAIDEN NAME)
I tell them "that is not may name and has not been my name in over twenty years. Why are you calling me that?"
"Because you opened a new account with us ,and we are sending out the trucks tomorrow to hook you up"
I told them NO
I am only changing BOXES.
I do not need TRUCKS here.
And I need you to put my name back to the way it was! I lost my husband but I am NOT changing my name.
I cannot imagine if I had tried to do this ANY SOONER it would have KILLED ME
So they tell me that they cannot change it over the phone!!!!!
They have to have me come in (I live TWENTY MILES AWAY) and show my ID to prove that I am really the person I HAVE BEEN FOR TWENTY YEARS?
I freaked out and made them connect me to a supervisor, then another one and finally they acted like they were doing me a great big favor by LETTING ME KEEP MY REAL NAME WITHOUT HAVING TO PROVE IT TO THEM
I showed the kid my DRIVER'S LICENSE WHILE I WAS THERE!
Why he changed my name only HE knows.
He asked me my maiden name and I thought he needed it for security purposes or something.
SO I get home , and my TV goes off.
They cut off my cable
I had to call and they had to start it over again.
I was really annoyed by that, but that is nothing.
I was on an important PM on my computer last night, she suddenly my Wi Fi went dead.
I called CHARTER and the man told me they discontinued it without starting the new account up.
He had me go read him the ROUTER number?
And said "sorry that won't work. They didn't give you a new router"?
I said no
He said well you can get a free one, but you will have to go in person to pick it up
AND they are not open until day after tomorrow
SO I HAD TO BUY A ROUTER BECAUSE I NEEDED MY INTERENT
I LOST AN ENTIRE DAY OF WORK THANKS TO THEM
And while I am here?
I have been getting ADS for CHANNELS that I ALREADY PAY FOR
During the finale of the Walking Dead?
They asked me IF I WOULD LIKE TO PAY TO WATCH THAT CHANNEL THAT I AM ALREADY PAYING FOR AT THE MOST CRUCIAL PART OF THE SHOW
I went insane with rage.
But when you call to complain?
Whenver I say "agent"
The stupid robot says "You want to disconnect your service. Please hold" and goes into a long story about how I can disconnect my service or start new service OR speak to an AGENT as soon as they transfer me.
I am not making this up.
This is a TRUE STORY
I have had SO MANY ISSUES WITH THEM?
That my AMAZON PARROT SCREAMS OUT THE WORDS AGENT AGENT AGENT AGENT AGENT in my voice.
And then he says other things I cannot write here.
I HATE CHARTER SO MUCH
THE MOMENT I can change to anything else?
I am GONE
And I will NEVER look back
I live in Los Osos, where we have very few choices it is tranquil and peaceful here
But I am constantly jacked up and screaming.
I TRULY hate CHARTER.
I am so glad I was able to comment here.
One of my FB friends gave me this link
Even if NOBODY READS THIS
I think by blood pressure just dropped by several points.
I am so sorry to ANYONE who is stuck with them right now.
I feel your pain
I do.

Birmingham, AL, USA

 – About 3 months ago.

To the guy in Montgomery, AL. I have two boxes, one Motorola, one Pace. Neither has updated On Demand in three weeks.
And now, today, my Internet connection is as slow as molasses....

To the guy in Montgomery, AL. I have two boxes, one Motorola, one Pace. Neither has updated On Demand in three weeks.
And now, today, my Internet connection is as slow as molasses.

Gilroy, CA, USA

 – About 3 months ago.

dude my freaking internet just refuses to access certain sites. it's doing this new thing where when i enter a website it automatically goes to "cannot connect to website" before actually...

dude my freaking internet just refuses to access certain sites. it's doing this new thing where when i enter a website it automatically goes to "cannot connect to website" before actually connecting to the website... charter sucks...

Pasadena, CA, USA

 – About 3 months ago.

These mother fuckers told me a tech would be here 8-1000 am today so I waited and just after 1000 I called and was told tech said no one was home. I was so pissed and so they said a new tech would be...

These mother fuckers told me a tech would be here 8-1000 am today so I waited and just after 1000 I called and was told tech said no one was home. I was so pissed and so they said a new tech would be here 1-300pm then at 2:30 I called and was told a tech would be here 3-500 pm I hate Charter and will now get rid of them. I will see what legal action can be taken and will do so if possible.

Montgomery, AL, USA

 – About 3 months ago.

Just learned that after a month without new OnDemand programs it's now a problem with Motorola cable boxes not updating. The suggestion that I was given while Waiting for this to be worked out...

Just learned that after a month without new OnDemand programs it's now a problem with Motorola cable boxes not updating. The suggestion that I was given while Waiting for this to be worked out was to subscribe to HULU! If that wasn't ridiculously funny to me, I'd be upset.

USA

 – About 3 months ago.

Charter won't forward my emails even one day after I cancel my account.
I am willing to pay, but Charter says NOT NO BUT H$LL NO !!!!!!...

Charter won't forward my emails even one day after I cancel my account.
I am willing to pay, but Charter says NOT NO BUT H$LL NO !!!!!!

Pinckney, MI, USA

 – About 3 months ago.

Prices rise constantly, while the use experience gets worse. Content is worse. Unnavigable, ancient, slow, sloppy channel menu. Contact 4 reps and you'll get 4 different answers. What's...

Prices rise constantly, while the use experience gets worse. Content is worse. Unnavigable, ancient, slow, sloppy channel menu. Contact 4 reps and you'll get 4 different answers. What's wrong with you, Charter?

Charter's entire business philosophy is to market you to death, and grab as much of your money as possible, and then raise rates on you constantly, all while delivering an awful product and user experience. Morons.

If you buy just internet, they despise you for it. I pay $60 a month for internet, and receive never-ending "promotions" which are all designed to hook you into a really high monthly rate after the promo.

I would never use their email. Never do that, people. Because you will eventually lose that charter address. Get Gmail, or a .me account through Apple.

Pinckney, MI, USA

 – About 3 months ago.

The channel menu is horrendous. You have to scroll through all these channels which say "you are currently not subscribed to this channel." When scrolling through favorites, it constantly...

The channel menu is horrendous. You have to scroll through all these channels which say "you are currently not subscribed to this channel." When scrolling through favorites, it constantly stops you and tells you to upgrade. It's impossible to use, ultra slow, ugly, pieced together. Charter refuses to make the menu nice to use. It's because they aren't capable.

I'm not subscribing to your double play, and your triple play, you morons. The only thing keeping you from going out of business is your internet service.

In my whole life Charter is the worst company I have ever seen, in every possible way. They have no plan, no structure, nothing. Their commercials are the worst hodge-podge garbage crap I've ever seen.

Never subscribing to cable, ever again.

Saint Cloud, MN, USA

 – About 3 months ago.

Charter E-Mail sucks. I can NEVER send an E-Mail with an attachment. It NEVER works. I follow Charter's instructions for sending an E-Mail with an attachment and it just will not send. All I get...

Charter E-Mail sucks. I can NEVER send an E-Mail with an attachment. It NEVER works. I follow Charter's instructions for sending an E-Mail with an attachment and it just will not send. All I get is the "Sending Message" spinning clock, then it completely quits.

Saint Louis, MO, USA

 – About 3 months ago.

I have, against my will, been a Charter "customer" ever since Dimension Cable Services was somehow... replaced... in my community back in the early 90's, and now it is the only CATV...

I have, against my will, been a Charter "customer" ever since Dimension Cable Services was somehow... replaced... in my community back in the early 90's, and now it is the only CATV company that we can have. I have heard really bad things about other companies (Time Warner, Comcast, etc.) so I may make the decision to just dump CATV altogether and finally get a DISH. However... I hear bad things about THOSE companies too. Geez... ever since television went full DIGITAL, it would appear that EVERYTHING SUCKS NOW!

I don't watch a lot of tv anymore, especially the movie channels (which I dropped a few year ago, thanks in part to NetFlix) but watching simple network tv, and maybe a handful of cable channels shouldn't be a hassle... or so I thought... because no sooner did I "trim the fat" off of my cable bill by getting rid of everything PREMIUM, and having only the bare-bones channels, including my phone and Internet (package deal), I am still paying almost $200 a month!!!
Not only this, but the channels that I USED to get with BASIC cable are now a part of a tier that is NO LONGER a part of the BASIC cable package... like the Military channel, SyFy, and other HD-ready channels. It was as if Charter is... getting back at me... for trimming my bill. So... subpar BASIC cable + DVR, phone and Internet... and might I add, I am using my OWN modem... is STILL costing me close to 200 bucks a month?? Really??!? I think that my choice is clear.

Cheyenne, WY, USA

 – About 3 months ago.

No HBO go in Wyoming . Why, why why???...

No HBO go in Wyoming . Why, why why???

USA

 – About 3 months ago.

Spoke with Charter about updating our router to get faster internet speed. Charter says that if we change our package we "will get every channel charter offers" and pay less money. ...

Spoke with Charter about updating our router to get faster internet speed. Charter says that if we change our package we "will get every channel charter offers" and pay less money. Afterwards, our hbo and showtime apps don't work any longer and charter says that we were lucky they worked in the first place. Plus, we still don't get all the channels and when we called about it, we were told that we still don't have the right subscription to get all the channels.

Hamilton, MT, USA

 – About 3 months ago.

Nothing works.....nothing. Cable is always out, Internet is slow and their email system usually won't even open. I hate it, as soon as I can switch to dish I will...

Nothing works.....nothing. Cable is always out, Internet is slow and their email system usually won't even open. I hate it, as soon as I can switch to dish I will

Hamilton, MT, USA

 – About 3 months ago.

Nothing works.....nothing. Cable is always out, Internet is slow and their email system usually won't even open. I hate it, as soon as I can switch to dish I will...

Nothing works.....nothing. Cable is always out, Internet is slow and their email system usually won't even open. I hate it, as soon as I can switch to dish I will

Ocilla, GA, USA

 – About 3 months ago.

After finally getting on demand. ... the shows never update.. the season has already ended two weeks ago and they only have up to episode 7 up. There are TWELVE episodes. This is on ALL the premium...

After finally getting on demand. ... the shows never update.. the season has already ended two weeks ago and they only have up to episode 7 up. There are TWELVE episodes. This is on ALL the premium channels. Fuck charter.

Cheboygan, MI, USA

 – About 3 months ago.

i agree as my favorite HallMark channels are getting worst more so on weekend. ...

i agree as my favorite HallMark channels are getting worst more so on weekend.

Cheboygan, MI, USA

 – About 3 months ago.

i agree as my favorite HallMark channels are getting worst more so on weekend. ...

i agree as my favorite HallMark channels are getting worst more so on weekend.

Cheboygan, MI, USA

 – About 3 months ago.

i agree as my favorite HallMark channels are getting worst more so on weekend. ...

i agree as my favorite HallMark channels are getting worst more so on weekend.

Rancho Cucamonga, CA, USA

 – About 3 months ago.

Just moved in and had decent-to-bad internet connection before. Switched to Charter and it's a piece of fucking shit... Even worse than my old internet. I have never been disconnected SO MANY...

Just moved in and had decent-to-bad internet connection before. Switched to Charter and it's a piece of fucking shit... Even worse than my old internet. I have never been disconnected SO MANY TIMES in my life before. It's good for 1 minute and then-boom-nothing loads. I would rather have no internet connection at all then this fucking shitty garbage.

Georgetown, GA, USA

 – About 3 months ago.

Charter should be shut down!...

Charter should be shut down!

Georgetown, GA, USA

 – About 3 months ago.

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I...

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I hate that I ever got it. The people have done a great job of providing better customer assistance, but it can't change that it is a terrible product. The online instructions are pathetic.

Georgetown, GA, USA

 – About 3 months ago.

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I...

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I hate that I ever got it. The people have done a great job of providing better customer assistance, but it can't change that it is a terrible product. The online instructions are pathetic.

Georgetown, GA, USA

 – About 3 months ago.

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I...

Charter is garbage. It continues to go out, not because of weather, but because it doesn't work. The only reason I would ever use it is that it is the only product allowed at my residence. I hate that I ever got it. The people have done a great job of providing better customer assistance, but it can't change that it is a terrible product. The online instructions are pathetic.

Montgomery, AL, USA

 – About 3 months ago.

They haven't updated their on demand in over a month. They say they download it as soon as the networks make it available.mmi suppose that every network on the planet Earth has decided not to...

They haven't updated their on demand in over a month. They say they download it as soon as the networks make it available.mmi suppose that every network on the planet Earth has decided not to upload their content in a month. Keep up the good work...

Douglas, MA, USA

 – About 3 months ago.

Cannot use HBO GO on my Amazon FireTV on only 2 cable providers, Charter and Comcast. WTF...

Cannot use HBO GO on my Amazon FireTV on only 2 cable providers, Charter and Comcast. WTF

Greer, SC, USA

 – About 3 months ago.

Charter is the biggest piece of shit company in the fucking world, i can't even watch youtube videos without it buffering for 3 hours you bitch ass twats i hope you rot in your on feces and your...

Charter is the biggest piece of shit company in the fucking world, i can't even watch youtube videos without it buffering for 3 hours you bitch ass twats i hope you rot in your on feces and your company collapses to the fucking ground and burns into ashes that i will with sweep up throw in a god damn smoothie and eat

Greer, SC, USA

 – About 3 months ago.

Charter is the biggest piece of shit company in the fucking world, i can't even watch youtube videos without it buffering for 3 hours you bitch ass twats i hope you rot in your on feces and your...

Charter is the biggest piece of shit company in the fucking world, i can't even watch youtube videos without it buffering for 3 hours you bitch ass twats i hope you rot in your on feces and your company collapses to the fucking ground and burns into ashes that i will with sweep up throw in a god damn smoothie and eat

Belleville, IL, USA

 – About 3 months ago.

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!...

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!

Belleville, IL, USA

 – About 3 months ago.

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!...

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!

Belleville, IL, USA

 – About 3 months ago.

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!...

if u connect over wifi you will only be getting 20-50 mbps need hard wired connection to get full speeds!

Belleville, IL, USA

 – About 3 months ago.

fast internet wont fix a slow computer...

fast internet wont fix a slow computer

Kingsport, TN, USA

 – About 3 months ago.

Since the digital upgrade or whatever, any watching tv on the HD channels is enough to make me want to punch a turtle. It almost constantly spazzes out. Either the picture zaps around and goes snowy...

Since the digital upgrade or whatever, any watching tv on the HD channels is enough to make me want to punch a turtle. It almost constantly spazzes out. Either the picture zaps around and goes snowy or the audio freaks out and it sounds like I'm getting messages from the mothership. Tonight I recorded a show on my DVR and tried to run it back...the audio went in and out the entire time! It was unwatchable! SO annoying!

Victorville, CA, USA

 – About 3 months ago.

they never give you credit for anything, they just charge you more for nothing!!
The internet is sooo slow and if on facebook it closes everything else. they gave me a "promo" they said...

they never give you credit for anything, they just charge you more for nothing!!
The internet is sooo slow and if on facebook it closes everything else. they gave me a "promo" they said but it costs more than just the regular price for all 3 services and then they just raised my prices. The taxes are over 20% of just the cable fees alone, my rep said that the taxes should always be the same asa well as the charges..NOT!! THEY SEND OUT TECHS THAT ARE CONTRACTERS AND DON'T KNOW SH... ALWAYS ASK FOR A CHARTER TECH THAT IS EMPLOYEED BY CHARTER, THAT HELPS INSTEAD OF THE GOON THERE FOR 7HTRS JUSTTO INSTALL THE CABLE NOT EVEN THE INTERNET OR PHONE!!! DUMBASS'S.

Midland, MI, USA

 – About 3 months ago.

I had repeat failures of my modem. I was told my personal devise was showing sins of dying. I asked a few times if there was an outage or work being done. I was told no, not in my location. I told...

I had repeat failures of my modem. I was told my personal devise was showing sins of dying. I asked a few times if there was an outage or work being done. I was told no, not in my location. I told them that they had some fraudulent people in trucks with thier brand doing something down my road and that I would call the police to get rid of the fake workers and I was hung up on. Needless to say, modem symptoms cleared after a month. My devices were just malfunctioning due to thier deeds. They need techs that can answer questions and not read a script. I major in Networking. I'm tired of being the one to guide them on how to fix something from the symptoms I notice.

Cerritos, CA, USA

 – About 3 months ago.

" there's an outage in your area"
oh great, that's the answer I wanted to hear??!?!??!??!?!!

I was told that they will make some payment adjustment for the time...

" there's an outage in your area"
oh great, that's the answer I wanted to hear??!?!??!??!?!!

I was told that they will make some payment adjustment for the time period I was affected by the outage. I will see if it's true when I receive my next bill. Why do we make on time payments for such poor quality of service??!!!

Grand Junction, CO, USA

 – About 3 months ago.

WELL WELL WELL!!! CHARTER YOU FUCKING DICK HOLES! I MEASURED 20 POSPS (PIECES OF SHIT PER SECOND IN MY TERMS) ON THEIR OWN FUCKING WEBSITE!!! I NOMINATE CHARTER AS THE WORST INTERNET/SHIT PROVIDER...

WELL WELL WELL!!! CHARTER YOU FUCKING DICK HOLES! I MEASURED 20 POSPS (PIECES OF SHIT PER SECOND IN MY TERMS) ON THEIR OWN FUCKING WEBSITE!!! I NOMINATE CHARTER AS THE WORST INTERNET/SHIT PROVIDER EVER. SWITCHING TO CENTURYLINK IMMEDIATELY! ALSO, COMMERCIAL LADY GO FUCK YOURSELF IN THE PUSSY!!!

Boone, NC, USA

 – About 3 months ago.

My Charter internet service in Fairview, NC is so slow. I pay for the fasted internet service and most of the time it is slower then DSL. ...

My Charter internet service in Fairview, NC is so slow. I pay for the fasted internet service and most of the time it is slower then DSL.

USA

 – About 3 months ago.

Charter just bought Bright House in the Tampa Bay area. Fuck them assholes. They haven't made the switch yet, but fuck them. I just thought I can jump on the band wagon....

Charter just bought Bright House in the Tampa Bay area. Fuck them assholes. They haven't made the switch yet, but fuck them. I just thought I can jump on the band wagon.

Ashland, OR, USA

 – About 3 months ago.

Most annoying commercials on television. I kicked them to the curb several years ago for the worst customer and TV service ever.
PLEASE STOP SHOWING THOSE COMMERCIALS!!!!!...

Most annoying commercials on television. I kicked them to the curb several years ago for the worst customer and TV service ever.
PLEASE STOP SHOWING THOSE COMMERCIALS!!!!!

USA

 – About 3 months ago.

Charter and Comcast are one and the same because they are
abso-fucking-lutely terrible at providing a reliable internet connection. GET YOUR COCKS OUT OF YOUR ASSES AND SEND OUT A TECH WHO...

Charter and Comcast are one and the same because they are
abso-fucking-lutely terrible at providing a reliable internet connection. GET YOUR COCKS OUT OF YOUR ASSES AND SEND OUT A TECH WHO KNOWS WHAT THE FUCK THEYRE DOING!

Wisconsin Rapids, WI, USA

 – About 3 months ago.

My Charter Internet tends to die every night right around midnight when I'm in Skype calls to friends and family serving overseas. Charter insists that there is no problem, or that "they...

My Charter Internet tends to die every night right around midnight when I'm in Skype calls to friends and family serving overseas. Charter insists that there is no problem, or that "they can't find a problem". To their credit, the techs both on the phone and in person are usually pretty friendly, but that's about where the good news ends.

Lucky for me I live in an area with more than one cable provider, so the Charter offices here still have to play nice unlike some of the other ISP's out there with their monopolies.

Nebo, NC, USA

 – About 3 months ago.

Greenville customer service is worthless. Churn churn churn!!...

Greenville customer service is worthless. Churn churn churn!!

Nebo, NC, USA

 – About 3 months ago.

Greenville customer service is worthless. Churn churn churn!!...

Greenville customer service is worthless. Churn churn churn!!

Nebo, NC, USA

 – About 3 months ago.

Greenville customer service is worthless. Churn churn churn!!...

Greenville customer service is worthless. Churn churn churn!!

Kissimmee, FL, USA

 – About 3 months ago.

I MUST ADMIT THIS IS AN INTERESTING SITE. SO MANY PEOPLE COMPLAINING AND NO ONE TELLING ANY ONE OF HOW TO FIX IT.
WELL I GOT NEWS FOR YOU BUT IF YOU WANT THE ANSWER I AM INTO GAMING. VISIT...

I MUST ADMIT THIS IS AN INTERESTING SITE. SO MANY PEOPLE COMPLAINING AND NO ONE TELLING ANY ONE OF HOW TO FIX IT.
WELL I GOT NEWS FOR YOU BUT IF YOU WANT THE ANSWER I AM INTO GAMING. VISIT MILLENNIUMCHESS WRITE TO BOB AND HE WILL TELL YOU FOR FREE WHAT YOU CAN DO. I HEAR THAT CHRATER IS BUYING BRIGHT HOUSE HERE IN FLORIDA. OH BOY WE ARE IN FOR SOME ISSUES AND I WILL USE MY LOADED GUNS( FIGURE OF SPEACH) TO ATTACK VIA THE HELP OF OUR GOVERNMENT. FIRST THING YOU MUST DO IS KEEP TRACK OF ALL YOUR COMMUNICATIONS GET NAMES COMPANY ID NUMBERS FROM THOSE YOU SPEAK WITH. LOOKING FORWARD TO HEARING FROM YOU SOON. YOU WILL BE AMAZES THE HELP I AM GIVING AWAY FREE!

Oshkosh, WI, USA

 – About 3 months ago.

Charter, If you play the stupid, idiotic commercial with the people dancing around the office one more time I am going to blow my fucking head off and instruct my loved ones to ship my dead body to...

Charter, If you play the stupid, idiotic commercial with the people dancing around the office one more time I am going to blow my fucking head off and instruct my loved ones to ship my dead body to you to replace whomever created it. I, dead, will be able to do a better job, I'm sure of it. ps. The pirate commercial....How the fuck do they get the cable to the ship? Is the person in charge at your company retarded? You know, there are sheltered workshops for people like that.

Saint Louis, MO, USA

 – About 3 months ago.

Charter failed to honor 12-month promo after upgrading and then going back.
No mention of losing the promo when upgrading. Upgrading is as easy as clicking your remote, but downgrading requires...

Charter failed to honor 12-month promo after upgrading and then going back.
No mention of losing the promo when upgrading. Upgrading is as easy as clicking your remote, but downgrading requires calling in. Shame on you, Charter. I'll be looking for alternative services for internet.

Waunakee, WI, USA

 – About 3 months ago.

Bullshit! I bet this site is run by Charter just to gather info. FUCK CHARTER!!!!
I will NOT abide by your new TOS. I am a Tech too...want to play games? Lets go, your techs are no match for me,...

Bullshit! I bet this site is run by Charter just to gather info. FUCK CHARTER!!!!
I will NOT abide by your new TOS. I am a Tech too...want to play games? Lets go, your techs are no match for me, believe me! Just to solve the issue about this site and make sure...i will get the info. If not than i apologize to the owners of this site. Fuck you John, Heather and Steve...ooops!!!

Auburn, MA, USA

 – About 3 months ago.

seriously charter EAT A DICK.. your service isn't worth what i pay every month..too bad there isn't another option. seriously though EAT THE BIGGEST DICK you can find because what the fuck...

seriously charter EAT A DICK.. your service isn't worth what i pay every month..too bad there isn't another option. seriously though EAT THE BIGGEST DICK you can find because what the fuck i'm trying to watch a tv show and wow shocker i can't watch the last 10 minutes because your shitty service keeps cutting out..fuck you and CHOKE on that FAT DICK YOU EAT..FUCK YOU..

Auburn, MA, USA

 – About 3 months ago.

while watching a show the audio and or video freezes so i get one or the other..half the time the audio cuts out so i have to perfect the art of lip reading.. then the other half of the time the video...

while watching a show the audio and or video freezes so i get one or the other..half the time the audio cuts out so i have to perfect the art of lip reading.. then the other half of the time the video freezes so all i get is sound and then i have to sit there and wonder what the hell just happened. or the cable box just freezes and i have to unplug it and sit there and wait for it to re-initialize..

Suwanee, GA, USA

 – About 3 months ago.

CHARTER, I fucking hate you and all the fucking people who answer the fucking phone and the entire fucking charter business model and customer relations team. You should fucking die and not be eve...

CHARTER, I fucking hate you and all the fucking people who answer the fucking phone and the entire fucking charter business model and customer relations team. You should fucking die and not be eve allowed to live again.

Suwanee, GA, USA

 – About 3 months ago.

CHARTER, I fucking hate you and all the fucking people who answer the fucking phone and the entire fucking charter business model and customer relations team. You should fucking die and not be eve...

CHARTER, I fucking hate you and all the fucking people who answer the fucking phone and the entire fucking charter business model and customer relations team. You should fucking die and not be eve allowed to live again.

Victorville, CA, USA

 – About 3 months ago.

FUCK YOU CHARTER!!!!!!!!!!!!!!...

FUCK YOU CHARTER!!!!!!!!!!!!!!

Victorville, CA, USA

 – About 3 months ago.

FUCK YOU CHARTER!!!!!!!!!!!!!!...

FUCK YOU CHARTER!!!!!!!!!!!!!!

Plattsburgh, NY, USA

 – About 3 months ago.

Charter email is a major pain in the ass. I can't delete any emails! I can't send any emails. I own a small business and this is my main account for everything. I have to forward my emails...

Charter email is a major pain in the ass. I can't delete any emails! I can't send any emails. I own a small business and this is my main account for everything. I have to forward my emails to a yahoo account in order to respond. Can someone tell me if I am doing something wrong?

Medford, OR, USA

 – About 3 months ago.

Charter in Phoenix, Oregon SUCKS SO BAD. Every time the heat gets above 65f we get a lost signal until after 8 and 9 pm. They come out and tell us there is no problem. HOLY CRAP ARE THESE PEOPLE FOR...

Charter in Phoenix, Oregon SUCKS SO BAD. Every time the heat gets above 65f we get a lost signal until after 8 and 9 pm. They come out and tell us there is no problem. HOLY CRAP ARE THESE PEOPLE FOR REAL?

Trumbull, CT, USA

 – About 3 months ago.

Charter email service is just miserable to deal with. The presentation is a mess, navigating is a pain; attachments don't open, but if I forward them to my gmail it's not a problem....

Charter email service is just miserable to deal with. The presentation is a mess, navigating is a pain; attachments don't open, but if I forward them to my gmail it's not a problem.

Cheyenne, WY, USA

 – About 3 months ago.

Stupid Charter signal terrible in Cheyenne...

Stupid Charter signal terrible in Cheyenne

Lenoir, NC, USA

 – About 3 months ago.

The reason Charter Communications does not care about current customers is due to the Comcast/TWC merger. When this happens Charter and Comcast are going to sell/trade their customers, so why fix what...

The reason Charter Communications does not care about current customers is due to the Comcast/TWC merger. When this happens Charter and Comcast are going to sell/trade their customers, so why fix what will belong to another company shortly.

One example of Comcast's plans: A new Carolinas Region will be led by Tim Collins and will be headquartered in Charlotte. It will combine Comcast, TWC and Charter systems in North and South Carolina, including Charleston, Columbia, Charlotte, Raleigh-Durham, Greenville and Greensboro. Comcast’s Western Virginia and Savannah, Georgia systems will also become part of this Region.

Read this article for more details of swapping and selling customers.

http://www.multichannel.com/news/cable-operators/comcast-reorganize-regional-structure/386917

Greer, SC, USA

 – About 3 months ago.

For 4 months Charter has been unable to deliver reliable Internet. I pay for the 100Mb plan and suffer a 40% or better packet loss rate which renders the Internet unusable. When you call to complain...

For 4 months Charter has been unable to deliver reliable Internet. I pay for the 100Mb plan and suffer a 40% or better packet loss rate which renders the Internet unusable. When you call to complain they nicely send someone out who after fiddling around replacing modems or charging me $50 to rewire my home leaves. My problem continues unchanged. Watching Netflix or Hulu is impossible. This problem extends to my entire neighborhood but due to the way Charter deals with issues they are unable to see the pattern. Their call system only understands 'tree', what they are incapable of is seeing the 'forest'. I called yesterday asked the person could they look at my neighborhood to see the pattern of complaints. Their system is not capable of that. I asked could she look at how many times I have called recently and the actions taken so far, she was unable to do even that. Here is the irony, my next door neighbor scheduled a tech to come out and once again fail to resolve the problem on Monday, I too on Saturday schedules a tech for Monday. Even with two service calls about internet literally next door to each other, Charter is clueless to the idea the problem might not be in my home nor my neighbor's but in something common to the neighborhood.
Utterly incompetent. I work in IT in an industry where we are not a protected monopoly and I would have been fired months ago if I continued to fail to resolve issues like this on my company network and yet Charter promotes people like this.

Prattville, AL, USA

 – About 4 months ago.

The New Charter e-mail is the worst I have ever seen...I have to go to G-mail
to get my Charter e-mail.....Everytime I turn on the TV they are telling me how great they are !!!!!!Bullshit..If...

The New Charter e-mail is the worst I have ever seen...I have to go to G-mail
to get my Charter e-mail.....Everytime I turn on the TV they are telling me how great they are !!!!!!Bullshit..If the damn thing isn't broke don't fuck with it !!!!!!!!!!!

Auburn, AL, USA

 – About 4 months ago.

Fucking charter email. Not only has it been the biggest hassle for me to simply sign in out of any email I've ever had, but now it won't fucking load on my computer at all. It never worked on...

Fucking charter email. Not only has it been the biggest hassle for me to simply sign in out of any email I've ever had, but now it won't fucking load on my computer at all. It never worked on my phone or other devices because its "not supported" or some shit. Now when I sign in it just constantly says "please wait" while nothing fucking happens. It's always been the slowest, shittiest, buggiest piece of shit I've ever had the displeasure of having. Only reason I'm even here to bitch is cause I need to verify my PSN account and the goddamn thing is set to my email. Fuck you charter, and fuck you charter email. Seriously. FUCK!!!

 – About 4 months ago.

For the second time in as many weeks, no phone support available because "all our agents are busy" Last time this went on for TWO DAYS! And now, I can't even log in or change my password...

For the second time in as many weeks, no phone support available because "all our agents are busy" Last time this went on for TWO DAYS! And now, I can't even log in or change my password because the system doesn't recognize my email, last name or zip code. What in God's name is going on there? Charter, if you're listening, you've got some major problems. Have all the CSRs quit in disgust?

Shelbyville, TN, USA

 – About 4 months ago.

error code 462 while trying to watch reruns of simpsons. according to the website no such code exist. oh yea. by the way. the virtual assistant does not like foul language. to bad. fuck you....

error code 462 while trying to watch reruns of simpsons. according to the website no such code exist. oh yea. by the way. the virtual assistant does not like foul language. to bad. fuck you. brainless idiots.

TX, USA

 – About 4 months ago.

So gaming with charter is the most horrible experience ive had so far with an internet provider especially MMORPGs i keep getting kicked off every 3-5 min i did speed test other than ookla saying im...

So gaming with charter is the most horrible experience ive had so far with an internet provider especially MMORPGs i keep getting kicked off every 3-5 min i did speed test other than ookla saying im getting 20 download out of the 60 im paying for when i call them they say its cause im not connected to the modem. I've tried it no help still. useless company.

TX, USA

 – About 4 months ago.

So gaming with charter is the most horrible experience ive had so far with an internet provider especially MMORPGs i keep getting kicked off every 3-5 min i did speed test other than ookla saying im...

So gaming with charter is the most horrible experience ive had so far with an internet provider especially MMORPGs i keep getting kicked off every 3-5 min i did speed test other than ookla saying im getting 20 download out of the 60 im paying for when i call them they say its cause im not connected to the modem. I've tried it no help still. useless company.

Fletcher, NC, USA

 – About 4 months ago.

There are no other Internet provider choices in Suffolk Virginia than Charter. I think the City Council is on the Charter payroll.

Anyone who uses Charter knows why it sucks, no need to...

There are no other Internet provider choices in Suffolk Virginia than Charter. I think the City Council is on the Charter payroll.

Anyone who uses Charter knows why it sucks, no need to expound on my current woes, just know

Charter Sucks

Suffolk, VA, USA

 – About 4 months ago.

New Coke was a better idea than new charter. Great difficulty sending attachments. It has reported that my email did not go out and then sometimes I will get a response from the person to whom I had...

New Coke was a better idea than new charter. Great difficulty sending attachments. It has reported that my email did not go out and then sometimes I will get a response from the person to whom I had sent the email. I then check the sent email and it does not show the emails I have sent.
Many times it fails to delete and move. When I click to open an email, usually it will open another email.
When I compose an email, Charter suggests that Charter is sending the email, not me. I have to change it every time. No more dragging emails to files nor contact people to the address line in an outgoing email.
New charter homepage carries no news, no music radio, no place for Facebook, no way to review sports matter.
The main thing the new charter page does is to extol the fact that now you can pay your bill more easily. WOW.
It appears to me that the email page was designed by a person who has never sent or read an email.
All drafts in the list of drafts are dated the same day. Incredibly stupid.
No longer an option to see the source of the email or the path of the email. Maybe I am wrong about this, but I have yet to find it.
Charter.net is a defective product. I have used them for years but I think those days are coming to an end. I don't know how I can save all of my old emails, but I am looking into.
Drafts show who made the draft (ME!!!) but not to whom the email is addressed. Again absolute stupidity.
I want to shoot the person who instructed the agents to use the term "migrate." What pompous word for the disaster of moving from an old webpage to a new webpage.
Thank you for putting up this website.


Thanks for putting this website up.

Grand Island, NE, USA

 – About 4 months ago.

We are getting charged for Movies On Demand that we are not ordering. It has happened twice and Charter keeps telling us it is being order from our remote in our house even though we are NOT ordering...

We are getting charged for Movies On Demand that we are not ordering. It has happened twice and Charter keeps telling us it is being order from our remote in our house even though we are NOT ordering these movies (we have ordered movies via On Demand, but not these). Is this happening to anyone else?

Turlock, CA, USA

 – About 4 months ago.

Charter is refusing to port my business phone lines to T Mobile.... "the address is incorrect" T Mobile gave them the Address that's on my bill BUT that address isn't "right"...

Charter is refusing to port my business phone lines to T Mobile.... "the address is incorrect" T Mobile gave them the Address that's on my bill BUT that address isn't "right" The name HAS to be all "upper case" AND there HAS to be a "CBN" in the address.... which is not in our postal address... CBN stands for Charter Business Network now why would I or T Mobile know to but that in the Port request? THEN there has to be a comma after my city "which also has to be in upper case".... it has to be STE not Suite and so on....

The charter business phones never had a call log.... tech support was nonexistent.... the first time I tried to port the charter "business phones" to T Mobile.... I was never able to get a call through to them about WHY they refused to release our phone numbers.... on this port attempt I DID HAVE someone from Charter take the call!

Then there was the install of the "business" phone ah service but I'll let someone else add their message on what a mess that was....

Asheville, NC, USA

 – About 4 months ago.

For months,Charter has been intermittently blocking Google pages and searches. Yahoo works fine. Most siteswork fine. I've changed DNS. Settings to google public DNS and to Open DNS... No...

For months,Charter has been intermittently blocking Google pages and searches. Yahoo works fine. Most siteswork fine. I've changed DNS. Settings to google public DNS and to Open DNS... No change. Speeds are dropping and pings are growing slowly too.

Asheville, NC, USA

 – About 4 months ago.

For months,Charter has been intermittently blocking Google pages and searches. Yahoo works fine. Most siteswork fine. I've changed DNS. Settings to google public DNS and to Open DNS... No...

For months,Charter has been intermittently blocking Google pages and searches. Yahoo works fine. Most siteswork fine. I've changed DNS. Settings to google public DNS and to Open DNS... No change. Speeds are dropping and pings are growing slowly too.

Long Beach, CA, USA

 – About 4 months ago.

My internet connection has been intermittently dropping for the past 2 weeks. I even purchased a brand new modem, hoping it would help just a little, but to no avail. I'm getting extremely...

My internet connection has been intermittently dropping for the past 2 weeks. I even purchased a brand new modem, hoping it would help just a little, but to no avail. I'm getting extremely frustrated as having a stable internet connection is very important to me in regards to my work.

Alton, IL, USA

 – About 4 months ago.

after having given them a suspension that endured for four years, i signed up with charter again and their installer proceeded to turn the outside of my house into a circuit breadboard. this was a...

after having given them a suspension that endured for four years, i signed up with charter again and their installer proceeded to turn the outside of my house into a circuit breadboard. this was a manifestation of passive aggressive on the intaller's part as vindication for my cancellation of the whole order the prior day when he refused to replace a suspected internally broken cable. The sales representative had assured me that would be no problem. they sent the same guy back the following day. There's no need or place for such spiteful unprofessionalism.

South Lake Tahoe, CA, USA

 – About 4 months ago.

two years and still no HBO go support for apple tv fuck you assholes
...

two years and still no HBO go support for apple tv fuck you assholes

Lenoir, NC, USA

 – About 4 months ago.

Charter email can barely send one attachment per email. More than one is impossible. Try it and see for yourself....

Charter email can barely send one attachment per email. More than one is impossible. Try it and see for yourself.

Rancho Cucamonga, CA, USA

 – About 4 months ago.

CHARTER FN SUCKS...

CHARTER FN SUCKS

Montgomery, AL, USA

 – About 4 months ago.

They just changed our channel lineup without notification. I was assured the agreement I made previously wouldn't be changed. Guess I was gullible to trust them. Looking for other alternatives...

They just changed our channel lineup without notification. I was assured the agreement I made previously wouldn't be changed. Guess I was gullible to trust them. Looking for other alternatives now.

Worcester, MA, USA

 – About 4 months ago.

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!
...

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!

Worcester, MA, USA

 – About 4 months ago.

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!
...

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!

Worcester, MA, USA

 – About 4 months ago.

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!
...

Interesting how Charter dropped MLB from the Select package just before the baseball season starts so subscribers will now have to move to a more expensive tier to watch it...No thanks!

Cheyenne, WY, USA

 – About 4 months ago.

As usual the video keeps pixelating. Talk to charter and they say it is my problem although my sister has the same problem at exactly the same time and she lives two miles away! Bresnan never had...

As usual the video keeps pixelating. Talk to charter and they say it is my problem although my sister has the same problem at exactly the same time and she lives two miles away! Bresnan never had the problem, what did they do? Replace their equipment with equipment from Bangladesh??

Fort Worth, TX, USA

 – About 4 months ago.

Oh look, prices increase again but internet service still goes down frequently! Such bullshit...

Oh look, prices increase again but internet service still goes down frequently! Such bullshit

Edwardsville, IL, USA

 – About 4 months ago.

ok....went 3 days last week without being able to check my "new" charter email...and i do agree that the new format sucks...the old one was cool..why fix what isnt broken...especially when...

ok....went 3 days last week without being able to check my "new" charter email...and i do agree that the new format sucks...the old one was cool..why fix what isnt broken...especially when they have so many other things that are broken...why not fix/change those things instead...anyway..after getting the buffer wheel of death nonstop for 3 days when trying to access my email..and after numerous calls to try and resolve it with the response that "engineers are working on it"...i finally spoke to someone that seemed like they had their act together..at first i thought i had maybe misdialed and reached a different company by accident...if you cannot access your email...try hitting F5...that did the trick...so simple...anyway works fine now...have not had email problems since hitting F5...still hate the new format...and doesnt change all of their other numerous issues...but at least i can now use something that i am paying an arm and a leg for...

Holland, MI, USA

 – About 4 months ago.

Started Charter with Internet only in late 2010 at a rate of $19.99/mo. Went to $24.99, then $29.99, then they said the rate was going to $39.99 and the speed would double from 15mbps to 30. Lies,...

Started Charter with Internet only in late 2010 at a rate of $19.99/mo. Went to $24.99, then $29.99, then they said the rate was going to $39.99 and the speed would double from 15mbps to 30. Lies, never got better than the 15. Now, as of March 2015, they've announced the $39.99 a month rate will go to $59.99 per month. Are you kidding me! Crazy rate increases. Get me outta here Charter, you suck!

Pittsburgh, PA, USA

 – About 4 months ago.

We oppose subsidizing television programming that we do not want or use. Being charged for ‘packages’ of programming (religious, sports, home shopping, infomercial, and faux news as...

We oppose subsidizing television programming that we do not want or use. Being charged for ‘packages’ of programming (religious, sports, home shopping, infomercial, and faux news as examples) that we will never use, and being denied programming that we DO want because it doesn't fit into a pre-determined 'package' is nothing less than legalized corporate extortion. We petition for a regulation of the television provider industry, to mandate them to stop charging for and forcing unwanted programming on subscribers, and begin programs offering 'ala carte' packaging based on actual buyer desires and use.

Will you sign and share my petition? Click here to add your name:

http://petitions.moveon.org/sign/television-providers?source=c.fwd&r_by=126709

William Mann
Pittsburgh, PA

Montgomery, AL, USA

 – About 4 months ago.

Update: It's almost five now. And they said they'd be here at 3. SUPERB JOB GUYS! I mean, it's not as if we have lives too!...

Update: It's almost five now. And they said they'd be here at 3. SUPERB JOB GUYS! I mean, it's not as if we have lives too!

Montgomery, AL, USA

 – About 4 months ago.

I've been waiting an HOUR for the guy to just come and plug in our internet modem. I could've spent that hour at my grandfathers which I had planned to do before my father had called earlier...

I've been waiting an HOUR for the guy to just come and plug in our internet modem. I could've spent that hour at my grandfathers which I had planned to do before my father had called earlier in the day asking me to come by because they said they would be here "around 3." It's now four fucking o'clock people. There's no one here. I'm sitting here pissed and feeding off my neighbor's internet. This shit shouldn't be legal.
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