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Charter® Communications 1 out of 10 based on 2775 ratings.

Craig, CO, USA

 – About 12 hours ago.

Every single evening my connection slows down. I'll be the only one using it, to game via XBox Live, and in the evenings, I can't play, because Charter can't handle traffic at PEAK TIMES....

Every single evening my connection slows down. I'll be the only one using it, to game via XBox Live, and in the evenings, I can't play, because Charter can't handle traffic at PEAK TIMES. Don't promise me speeds you can't maintain. Why am I paying you? You aren't holding up your end of the bargain!

Their FAQ lists ways to "Deal" with slow speeds in the evening, and it is just bullet point after bullet point of excuses and cheap answers.

How about you actually provide solid service? Why do ISPs just suck in general. Comcast is horrible start-to-finish. Charter is no better. Why can't there be a decent ISP for decent folks? Why are they all a bunch of jerk-off companies?

Fuckin' Charter.

Monroe, CT, USA

 – About 16 hours ago.

If you were just a Basic TV customer, with just one TV w/o a box, you just put the cable into the back of the TV, b4 the complete digital conversion at the end of 2014, and you are now supposed to be...

If you were just a Basic TV customer, with just one TV w/o a box, you just put the cable into the back of the TV, b4 the complete digital conversion at the end of 2014, and you are now supposed to be getting the new Digital Box free for 2 years (5 years on Medicaid), Check Your Bill, they are trying to sneak it thru as only 1 year of a free box, and India didn't know what I was talking about, now I have to go to the local office to fix it.....SNEAKY

Lawrenceville, GA, USA

 – About 1 Day ago.

Charter is always down at night when I am up. We were without power for 2 days but the whole time had internet. Now it is back to down all the time or seeming slow. Charter Spectrum while faster...

Charter is always down at night when I am up. We were without power for 2 days but the whole time had internet. Now it is back to down all the time or seeming slow. Charter Spectrum while faster loading it tends to go down every so often or I have to restart the modem cause it is constantly getting plugged. It takes 30 calls before they do anything...

Ludington, MI, USA

 – About 1 Day ago.

Have I told everyone how Charter Sucks today!




...

Have I told everyone how Charter Sucks today!




Ludington, MI, USA

 – About 1 Day ago.

Have I told everyone how Charter Sucks today!




...

Have I told everyone how Charter Sucks today!




Clarksville, TN, USA

 – About 1 Day ago.

No NBA TV or League pass. Seriously the only thing I hater about the army is moving into Chart Cable are. They are the worst cable provider I've ever had....

No NBA TV or League pass. Seriously the only thing I hater about the army is moving into Chart Cable are. They are the worst cable provider I've ever had.

Saint Louis, MO, USA

 – About 2 days ago.

Not only does Charter not care about their customers they call us liars when talking to customer service and they are the ones lying they couldn't even find my account in their computer and I had...

Not only does Charter not care about their customers they call us liars when talking to customer service and they are the ones lying they couldn't even find my account in their computer and I had to read them a serial number off the internet modem and the issue didn't get resolved when I called the next day they couldn't find my account again when I told them how they found it the day before I was told Charter doesn't do that and I had to argue after being told that over and over again they just can't comprehend or admit they are mistaken. Their service sucks it's hard to watch TV when you have no audio. Customer service even told me that I must be with Com.cast since they couldn't find my account on their computer. I find it pretty hard to be with Com.cast when Charter is franchised in my city (or is that a monopoly?)

I e-mailed them and told them I wasn't paying the tax they decided to add to our bills until my audio issues were resolved well 3 visits to me then the whole apartment building losing cable and ten more visits to the building I think they might have it fixed it has been a month now. After a year of not paying that extra tax they sent me a shut off notice and I had to ignore them and they wrote me a letter saying a tech was going to come and pick up the modems. I was waiting for a day and time but they just shut me off in the middle of the night. When they were trying to collect they hacked in to my computer and put a pop-up of my bill overdue when I was playing a game on a website that sounds illegal to me INVASION OF PRIVACY seems about right. I would like to see all Charter customers pay a little less on their bill. The only way to open their eyes and to be heard is to have majority customer effort of shorting them of the money they think they deserve. Thanks for letting me voice my opinion. Mark Cuban pleas buy out Charter Spectrum!!!

Waynesville, NC, USA

 – About 2 days ago.

They suck they just want more money, no discounts, this is best deal ever what is my opition to change to something better?...

They suck they just want more money, no discounts, this is best deal ever what is my opition to change to something better?

Saint Louis, MO, USA

 – About 3 days ago.

@Charter Suckcations PLEASE Stop Throttling my internet connection. I'm about to STOP You all together. I will run MASSIVE Amounts of Bandwidth all day and SHUT You down in this area. Then I will...

@Charter Suckcations PLEASE Stop Throttling my internet connection. I'm about to STOP You all together. I will run MASSIVE Amounts of Bandwidth all day and SHUT You down in this area. Then I will cancel. K Thanks Bye

Saint Louis, MO, USA

 – About 3 days ago.

I'm a 25 year, without ever switching, Charter customer. I've put up with a LOT being their customer for that long but Charters new eMail is like the Unaffordable Care act. Nobody wanted it...

I'm a 25 year, without ever switching, Charter customer. I've put up with a LOT being their customer for that long but Charters new eMail is like the Unaffordable Care act. Nobody wanted it yet they seem to think they know whats best for us. Did they not try this stuff out before they crammed it down our throats? Is Obama running Charter now? If AT&T would get there act together and give me the UVerse option, available to the people across the street form me, I'd switch in a heartbeat.

Missoula, MT, USA

 – About 3 days ago.

Trying to watch Avalanche hockey on Altitude, terrible reception and can not get any answers....

Trying to watch Avalanche hockey on Altitude, terrible reception and can not get any answers.

Saint Louis, MO, USA

 – About 4 days ago.

Only new users get deals. I pay $180/month for the least amount of cable I have ever had!! I am dumping TV--keeping internet and maybe getting satellite. I still would spend less and have more...

Only new users get deals. I pay $180/month for the least amount of cable I have ever had!! I am dumping TV--keeping internet and maybe getting satellite. I still would spend less and have more channels.

Billings, MT, USA

 – About 4 days ago.

Chat session with Charter about services not provided in Colorado. As always, expected nothing from Charter, got nothing.
You: It’s been a year and a half since Charter took over and...

Chat session with Charter about services not provided in Colorado. As always, expected nothing from Charter, got nothing.
You: It’s been a year and a half since Charter took over and wrecked our cable service in Colorado. The Charter website claims you will let us know when HBO GO is available here, but I find that hard to believe. Will it EVER be available here, or is that just another Charter lie?
Charter Customer Representative [Lalaine]: I apologize for the inconvenience.
Charter Customer Representative [Lalaine]: At this time, Charter's TV On the Go services such as HBO Go, Watch ESPN and NBC Sports Network are NOT available for our customers in Colorado, Montana, Utah and Wyoming. We will notify you when it does become available in these states. We apologize for any inconvenience..
You: That's what I read. So it really won't EVER be available, since 1.5 years have gone by?
You: Give me an actual expected time, please.
Charter Customer Representative [Lalaine]: Currently we do not have an estimated time of when will it be available in your area. We appreciate your patience while we work to resolve this.
We can immediately give you an update by giving you a call once HBO GO is available. Is the phone number, xxx-xxx-xxxx, the best number to call you for this notification?
You: Yes - can I expect a call in the next few weeks?
Charter Customer Representative [Lalaine]: I really do apologize but we don't have any expected time.
You: That confirms it: NEVER. Charter treats Colorado like bastard step-children. You just don't care about us. We're just another acquisition.
Charter Customer Representative [Lalaine]: I understand that you are previously from Optimum/Bresnan company and I would like to welcome you to Charter, Kirk. We have designated a team who handles previous Optimum/Bresnan customers. You may call 877-273-7626 for further assistance regarding your account. You may also visit www.charter.com/optimum for more details.
You: No thanks. I've spent hours on hold with them, and gotten nowhere there either. Charter just doesn't care.
Charter Customer Representative [Lalaine]: Rest assured that we value your feedback. We will certainly take your comments into consideration as we continue to improve our service.
You: Please have a supervisor call me at their earliest convenience to let me know the time schedule for implementing HBO GO in Colorado. Thanks.

Richland, WA, USA

 – About 4 days ago.

Still can't get on your stupid new website--which has been new for awhile now--tired of going in circles. Fix your idiotic website!!!!!!!!!!!...

Still can't get on your stupid new website--which has been new for awhile now--tired of going in circles. Fix your idiotic website!!!!!!!!!!!

Hickory, NC, USA

 – About 5 days ago.

you are so unbelievably fucking terrible at literally everything, fix your goddamn internet. there's no reason that we're paying for the absolute fastest internet offered in our area (60mbps),...

you are so unbelievably fucking terrible at literally everything, fix your goddamn internet. there's no reason that we're paying for the absolute fastest internet offered in our area (60mbps), and only getting 2-3mbps. fuck you, scumbags.

Sheboygan, WI, USA

 – About 5 days ago.

Holy cow! I stood in sub-zero temps today, outside of the local Charter franchise, with a sign, reading: CHARTER: World's Worst Customer Service. Then, my brain froze and I suddenly realized: I...

Holy cow! I stood in sub-zero temps today, outside of the local Charter franchise, with a sign, reading: CHARTER: World's Worst Customer Service. Then, my brain froze and I suddenly realized: I live at one of the busiest intersections, on the busiest street in my town. I also have a 5' high retaining wall that would look great with an 8'x3' banner. I will get more "views" per day for my banner than most local billboards. I can warn the whole darn town not to deal with them. I'm buying paint tomorrow.

Belgrade, MT, USA

 – About 1 Week ago.

Gonna post everyday my email doesn't work , but calling them today...

Gonna post everyday my email doesn't work , but calling them today

Holmen, WI, USA

 – About 1 Week ago.

Sharter internet is great if u like connection dropping 2-3 times per hr. #bums...

Sharter internet is great if u like connection dropping 2-3 times per hr. #bums

Belgrade, MT, USA

 – About 1 Week ago.

Charter is the worst email ever , I had bresnan who changed to charter and now just trying to check email is a huge chore. Cant even log in right now. They also tore up my yard for fiber optics and it...

Charter is the worst email ever , I had bresnan who changed to charter and now just trying to check email is a huge chore. Cant even log in right now. They also tore up my yard for fiber optics and it still looks like crap and sprinklers are leaning and don't work right. Over charging bastards for terrible services

Bethel, CT, USA

 – About 1 Week ago.

@Missoula - https://sites.google.com/site/emails4corporations/index/By-Industry/telecommunication - Stefan.Anninger@chartercom.com might be a little more direct or even the CEO...

@Missoula - https://sites.google.com/site/emails4corporations/index/By-Industry/telecommunication - Stefan.Anninger@chartercom.com might be a little more direct or even the CEO thomas.rutledge@chartercom.com ! :-)

Missoula, MT, USA

 – About 1 Week ago.

Found one!

Stefan Anninger | Investor Relations | investor@chartercom.com...

Found one!

Stefan Anninger | Investor Relations | investor@chartercom.com

Missoula, MT, USA

 – About 1 Week ago.

Impossible to find a customer service email address! Just wanted to give friendly feedback. But now I'm just irritated....

Impossible to find a customer service email address! Just wanted to give friendly feedback. But now I'm just irritated.

USA

 – About 1 Week ago.

Charter is an evil, evil company - like ALL cable companies are...and just when I thought I couldn't hate them any more than I already do, they go all digital!!! I pay (way too much) for 2 HD/DVR...

Charter is an evil, evil company - like ALL cable companies are...and just when I thought I couldn't hate them any more than I already do, they go all digital!!! I pay (way too much) for 2 HD/DVR boxes, internet, and phone - and I have been for over 5 years, I'm not trying to rip anyone off here and I'm not stealing cable.

They already encrypt the lines so people who aren't paying for service cant just plug in and watch TV but they have to milk every last cent out of their loyal customers and try to tell me I now need a cable box for EVERY room. Screw that, I don't have the room in my basement (where I only watch the weather and occasionally the news) for a cable box and I sure as hell don't want to pay for a box I'll never use.

I think it's a really crappy deal here and if my wife wouldn't kill me, I would gladly shut down the service altogether.

F&*% YOU CHARTER, GO CHOKE ON A DICK!!

Grand Junction, CO, USA

 – About 1 Week ago.

CHARTER .........how do we get rid of it in Grand Junction ? The e-mail times out if you have an attachment. Every other provider works better. We need Charter to leave town !...

CHARTER .........how do we get rid of it in Grand Junction ? The e-mail times out if you have an attachment. Every other provider works better. We need Charter to leave town !

Loveland, CO, USA

 – About 1 Week ago.

Grand Junction Colorado, Charter is the worst cable company EVER! Every Saturday after 8:00 PM the picture is messed up, 12 weeks in a row now, WTF! Get your act together or get the fuck out of town...

Grand Junction Colorado, Charter is the worst cable company EVER! Every Saturday after 8:00 PM the picture is messed up, 12 weeks in a row now, WTF! Get your act together or get the fuck out of town BIZNATCH!

Grand Junction, CO, USA

 – About 2 weeks ago.

Charters webmail will not let me forward emails with out errors The website is awful!! there are no options to control anything,,When I tried to export my contacts to a vcard file,, they all came up...

Charters webmail will not let me forward emails with out errors The website is awful!! there are no options to control anything,,When I tried to export my contacts to a vcard file,, they all came up as my email address!!! WTF!!! get your Kindergardner engineers to fix your shit!!! you worthless SOB's,,Back to Outlook for me,

Eden, WI, USA

 – About 2 weeks ago.

in wisconsin i was able to call and randomly get the mexico city call center,,,i was able to lie and manipulate my way into an account and get full access. they told me that was impossible. the reason...

in wisconsin i was able to call and randomly get the mexico city call center,,,i was able to lie and manipulate my way into an account and get full access. they told me that was impossible. the reason i did it was because it was done to my account but they couldnt verify that or who talked to who etc. sooo fucked at charter!!

Brookings, OR, USA

 – About 2 weeks ago.

The Charter Triple Play ad with a group of bobbleheads prancing around the office is so annoying I want to scream. If you want to really experience the stupidity of it, watch it without the sound...

The Charter Triple Play ad with a group of bobbleheads prancing around the office is so annoying I want to scream. If you want to really experience the stupidity of it, watch it without the sound on!!!

Kenosha, WI, USA

 – About 2 weeks ago.

Perhaps they can play that damn Triple Play commercial for the inmates at Guantanamo instead of Waterboarding.....Oops; I'm sorry! Comparatively, that would be cruel and inhumane punishment!...

Perhaps they can play that damn Triple Play commercial for the inmates at Guantanamo instead of Waterboarding.....Oops; I'm sorry! Comparatively, that would be cruel and inhumane punishment! Douche Bags!

Kenosha, WI, USA

 – About 2 weeks ago.

I live in southeast Wisconsin and Charter is fairly new here. If I have to see and listen to that mother fucking Triple Play commercial one more time I'm going to have a psychotic episode!...

I live in southeast Wisconsin and Charter is fairly new here. If I have to see and listen to that mother fucking Triple Play commercial one more time I'm going to have a psychotic episode! ...999...999...999...999...999.........IT'S EASILY THE MOST ANNOYING COMMERCIAL IN THE HISTORY OF TV COMMERCIALS! Warnwr is gone so we're forced to go with these clowns if we want cable....looks like I'll never have cable again....I won't even talk to those people until they stop torturing potential customers with that damn commercial!...Talk about nails on a chalk board!

Jackson, WY, USA

 – About 2 weeks ago.

It would be great if Charter spent a little less money on advertising and a little more on customer service. If there was not a mountain behind my house I would dump them in a second!...

It would be great if Charter spent a little less money on advertising and a little more on customer service. If there was not a mountain behind my house I would dump them in a second!

Birmingham, AL, USA

 – About 3 weeks ago.

Cullman,Alabama

Pixelation, audio cut-outs, or simply take you service down. My wife bundled telephone, tv, and internet. When they go down, I am isolated. And it's everyone in...

Cullman,Alabama

Pixelation, audio cut-outs, or simply take you service down. My wife bundled telephone, tv, and internet. When they go down, I am isolated. And it's everyone in Cullman with problems !! So keep rubbing your nipples charter (intentionally spelled lower case) (South Park reference), you won't always be around.

Grand Junction, CO, USA

 – About 3 weeks ago.

Palisade Co. 81526 - Charter- bad service again. Last night the service was out again. It started having problems around 9pm and I could not complete a speed test. Nor could I stream. I went a...

Palisade Co. 81526 - Charter- bad service again. Last night the service was out again. It started having problems around 9pm and I could not complete a speed test. Nor could I stream. I went a purchased a "PEPLINK" router. The allows me to use both Century Link and Charter. It costs me $100 a month. But I am rarly ever down completely. I did have to disconnect Charter. Not only was it not working properly, it was crushing all the bandwidth. I hate cable and Telco companies.

Grand Junction, CO, USA

 – About 3 weeks ago.

Charter is completely disingenuous, which is a nice way of saying they are fibbers. When i call to complain one of their shills feeds you a line about what they will do and promptly do nothing. Maybe...

Charter is completely disingenuous, which is a nice way of saying they are fibbers. When i call to complain one of their shills feeds you a line about what they will do and promptly do nothing. Maybe they will send one of their local shill to to polish the apple a little more , but change nothing.
The only way to get their attention is to somehow get to their pocket book. Any ideas?

Sneads Ferry, NC, USA

 – About 3 weeks ago.

I have charter and now I can't pay my bill because someone spelled my name wrong....

I have charter and now I can't pay my bill because someone spelled my name wrong.

Sneads Ferry, NC, USA

 – About 3 weeks ago.

I have charter and now I can't pay my bill because someone spelled my name wrong....

I have charter and now I can't pay my bill because someone spelled my name wrong.

Sneads Ferry, NC, USA

 – About 3 weeks ago.

I have charter and now I can't pay my bill because someone spelled my name wrong....

I have charter and now I can't pay my bill because someone spelled my name wrong.

Scottsdale, AZ, USA

 – About 3 weeks ago.

OK Charter, I have a home in Montrose Co. and I'm sick of your crappy ass service! All I hear around me are complaints. Let's change your billing like this. For simple math we'll say my...

OK Charter, I have a home in Montrose Co. and I'm sick of your crappy ass service! All I hear around me are complaints. Let's change your billing like this. For simple math we'll say my bill is $90/mo. If my service is out 1 day a month you bill me $3.00 less or $87 for that month. If the service is out 3 days(which for you is easy to do) that month you bill me $81 for that month. Will then see how long your crappy ass service will stay like that. I truly hope you care enough to read what customers say about you, fix it clowns. Montrose town council, fix the problem, you're clowns too.

Scottsdale, AZ, USA

 – About 3 weeks ago.

Listen Charter you pieces of garbage, fix your flipping system! Get it together or we the people will get rid of you, you truly suck...

Listen Charter you pieces of garbage, fix your flipping system! Get it together or we the people will get rid of you, you truly suck

Scottsdale, AZ, USA

 – About 3 weeks ago.

Listen Charter you pieces of garbage, fix your flipping system! Get it together or we the people will get rid of you, you truly suck...

Listen Charter you pieces of garbage, fix your flipping system! Get it together or we the people will get rid of you, you truly suck

Tampa, FL, USA

 – About 3 weeks ago.

They lie all the time I cancelled services and they're still sending me bills and sent a bill collector to my home and he was about 5'4 400 lb smart ass who demanded I give him $1000 dollars I...

They lie all the time I cancelled services and they're still sending me bills and sent a bill collector to my home and he was about 5'4 400 lb smart ass who demanded I give him $1000 dollars I punched him in the face and called the cops charter was ordered not to send anyone else or bills to my home but they still send bills that I do not owe them

Montrose, CO, USA

 – About 3 weeks ago.

ATTN Charter internet customer:
We should all pay our bills in increments. Tomorrow pay $2, then pay $7, following that pay 12¢ and so on until your bill is paid. When they ask what you are...

ATTN Charter internet customer:
We should all pay our bills in increments. Tomorrow pay $2, then pay $7, following that pay 12¢ and so on until your bill is paid. When they ask what you are doing, tell them you are paying in the same manner that they provide service.... Little (mostly disappointing) bits at a time.
But every time you pay, promise them you will give them way more next time .... See how long they put up with it!
Oh, yeah.... Pay only in pennies.

Billings, MT, USA

 – About 3 weeks ago.

This is kinda more a Comedy Central rant than a Charter one, but I wanted to stream an episode from Comedy Central, but it needed my TV provider login first. Charter isn't listed with them, so CC...

This is kinda more a Comedy Central rant than a Charter one, but I wanted to stream an episode from Comedy Central, but it needed my TV provider login first. Charter isn't listed with them, so CC just says "We're working on getting more providers to participate." FUCK YOU, you're giving it away for free anyway, just let me watch it!

But still, why aren't you participating Charter?

Orlando, FL, USA

 – About 3 weeks ago.

Quit calling me. I don't want your service. Not happy with your service so STOP CALLING!!!!...

Quit calling me. I don't want your service. Not happy with your service so STOP CALLING!!!!

Saint Louis, MO, USA

 – About 3 weeks ago.

Cant stand the new website, cant tell what programs are scheduled, or what series, in the old website you could see what programs and series you had recorded, this website is awful.

I...

Cant stand the new website, cant tell what programs are scheduled, or what series, in the old website you could see what programs and series you had recorded, this website is awful.

I will be changing services ASAP

Belmont, MI, USA

 – About 3 weeks ago.

Not able to access Starz,Showtime and others online when subscribed to these through Charter. Most if not all on demand channels subscribed to through Charter are not offered in HD. Starz HD through...

Not able to access Starz,Showtime and others online when subscribed to these through Charter. Most if not all on demand channels subscribed to through Charter are not offered in HD. Starz HD through Charter's on demand service lacks in quality(picture is pixelated and unsharp).

USA

 – About 3 weeks ago.

I will not ever switch to Charter. Fuck your Charter Spectrum annoying ass commercials. May you all eat shit and die. Seriously my whole family hates your company because your annoying commercials...

I will not ever switch to Charter. Fuck your Charter Spectrum annoying ass commercials. May you all eat shit and die. Seriously my whole family hates your company because your annoying commercials that air a million times a day.

Long Beach, CA, USA

 – About 3 weeks ago.

HEY CHARTER.
FUCK YOU.
Your inconsistent internet has been skipping out on me 20+ times a day.
And this isn't the first time it's happened!

I actually stopped...

HEY CHARTER.
FUCK YOU.
Your inconsistent internet has been skipping out on me 20+ times a day.
And this isn't the first time it's happened!

I actually stopped calling to complain (check my customer record) because every time I try to get things fixed, all you do is send out some incompetent asshole who tries to reset our modem, then scratches his head and says we're fixed and we get slapped with a bill a couple weeks later.

THEN we have to call you to dispute the charge because we are NOT PAYING for you to come and FIX YOUR OWN SERVICE.

Charter you blow.
I hope your whole fucking company falls deep into the ground and no one is forced to use your shit service ever again.

So glad I'm moving out of your service area.
Never again. Fuck You. Fuck Charter.

Grand Junction, CO, USA

 – About 3 weeks ago.

I take money out of my pocket and throw it into the sky
The Mb turn into Kb turn into lies
& that GLAD BAM speed test you got is............ O-ridge-a-nul

POO
...

I take money out of my pocket and throw it into the sky
The Mb turn into Kb turn into lies
& that GLAD BAM speed test you got is............ O-ridge-a-nul

POO

Saint Louis, MO, USA

 – About 3 weeks ago.

New all-in-one website sucks!!! Very slow. Doubles the time required to read and/or delete. I liked to old news page where I could QUICKLY scan the news stories and the QUICKLY review my email. ...

New all-in-one website sucks!!! Very slow. Doubles the time required to read and/or delete. I liked to old news page where I could QUICKLY scan the news stories and the QUICKLY review my email. Now it takes longer. Why can't things that work well enough JUST BE LEFT AS IS????

Lee, NH, USA

 – About 3 weeks ago.

I absolutely HATE this low service company.... I hope they go bankrupt tomorrow and are being bought by someone with a higher level of customer-service........

I absolutely HATE this low service company.... I hope they go bankrupt tomorrow and are being bought by someone with a higher level of customer-service.....

Chesterfield, MO, USA

 – About 4 weeks ago.

Charter absolutely blows. I can't believe I'm paying this much for this crap. It's absolute donkey shit and I can't do anything because of Charter. It always disconnects, especially...

Charter absolutely blows. I can't believe I'm paying this much for this crap. It's absolute donkey shit and I can't do anything because of Charter. It always disconnects, especially during important times. It has caused be so much frustration that I should file a lawsuit against them because of this crap.

Ellensburg, WA, USA

 – About 4 weeks ago.

I hate charter they have a monopoly in kititass county they charge me up the but and the internet service sucks ...

I hate charter they have a monopoly in kititass county they charge me up the but and the internet service sucks

Lake Mary, FL, USA

 – About 4 weeks ago.

SlingTV invite accepted! https://www.sling.com/ $20 p/mnth. Whahooo! No more cable!!! ...

SlingTV invite accepted! https://www.sling.com/ $20 p/mnth. Whahooo! No more cable!!!

Saint Charles, MO, USA

 – About 4 weeks ago.

NOT a fan of the new web page. I used to enjoy reading the news on my computer.... AND being able to check my e-mails while doing so. It really is terrible............

NOT a fan of the new web page. I used to enjoy reading the news on my computer.... AND being able to check my e-mails while doing so. It really is terrible.........

Ash, NC, USA

 – About 4 weeks ago.

It seems that Charter doesn't believe in newer amplifiers to boost their speed, especially for apartments... ...

It seems that Charter doesn't believe in newer amplifiers to boost their speed, especially for apartments...

Ash, NC, USA

 – About 4 weeks ago.

Long time customer.
They raised the rates,
so I called and said "why not give your long time customer a break"
Too bad so sad...... no break!

So I cut the...

Long time customer.
They raised the rates,
so I called and said "why not give your long time customer a break"
Too bad so sad...... no break!

So I cut the cable and discontinued T.V. service.
Don't miss it at all!
Now I get calls and crap in the mail saying they would be happy to give me the lower price.

TOO LATE!!!!!!!

I think Charter may well be the next Titanic........ Big iceberg looming ahead
but they refuse to see it.........

Oh by the way........... charter sucks big time!!!!!!!!!!

Columbia, TN, USA

 – About 4 weeks ago.

Direct TV baby that the ticket I cut the cord from these ass clowns cant be happier i don't have to see those stupid commercials every 2 minuets Installed 6 months ago not one problem with any...

Direct TV baby that the ticket I cut the cord from these ass clowns cant be happier i don't have to see those stupid commercials every 2 minuets Installed 6 months ago not one problem with any thing use att for internet never drop or offline who the fuck uses a land-line anymore use your cell for home service

Columbia, TN, USA

 – About 4 weeks ago.

I work for charter were taught to blame the customer for their problems so we can charge the 49.99 fee to come to your house even if it is on our end like the modem or other things bad line etc we are...

I work for charter were taught to blame the customer for their problems so we can charge the 49.99 fee to come to your house even if it is on our end like the modem or other things bad line etc we are told to look for a reason to charge the fee and make up things like you need a new line run inside your house so there is another fee and the wire maintenance fee for 5.99 a month is the biggest joke of all trust me your never covered by this kind of insurance. were told to go through every room in your house so we can up sell you a service and a lot of guys take it to their advantage looking through your stuff while your in another room it happens everyday who does this never I MEAN NEVER LET A TECHNICIAN GO INTO ANOTHER ROOM WITHOUT YOUR PRESCIENCE.one more thing we don't care if we fix your problem or not its called job security the more trouble calls the better for us The dispatcher will always take our side if you call and complain about your service call.

USA

 – About 4 weeks ago.

I wouldn't ever use Charter if it was my only choice because of one reason. Their irritating obnoxious commercial!!!!!! They must all be related to the bosses. ...

I wouldn't ever use Charter if it was my only choice because of one reason. Their irritating obnoxious commercial!!!!!! They must all be related to the bosses.

Grand Junction, CO, USA

 – About 4 weeks ago.

Never had any serious internet problems until these clowns took over. Now it's week after week of high pings and 3mbps - 0.3mbps download speeds during the evenings, making it beyond worthless for...

Never had any serious internet problems until these clowns took over. Now it's week after week of high pings and 3mbps - 0.3mbps download speeds during the evenings, making it beyond worthless for streaming video and gaming. Charter is absolute garbage.

West Covina, CA, USA

 – About 4 weeks ago.

The people at Charter are nothing but snakes and liars.. It is the only service in my are where I can bundle no FiOs. So I have to use them or have nothing.

1. intermittent internet "...

The people at Charter are nothing but snakes and liars.. It is the only service in my are where I can bundle no FiOs. So I have to use them or have nothing.

1. intermittent internet " told it was my router " I have purchased 5 routers and finally resolved the issue by taking one of their routers " 40 dollar WiFi activation and 6 dollars a month ". They are just thief's

2. They cant convert my account over to the NEW Charter 10 people have tried and I get OMG an error or Lies that it cant be done. No level of technician to assist me so a year with no email access. " BUT I CAN PAY THE BILL ON LINE THOUGH

3. They have missed 3 appointments and charged me for one that the technician did nothing other then tell me it was my router. Again I have purchased 5 routers it will only work with their router or a 300 dollar A/B/N/G/.

4. Showing up at my house un announced multiple times in the evening. I was charged for service calls and had to have them removed it takes a month to remove if they choose to remove it.

Don't be fooled Charter is screwing you and thousands of other customers and they know it 40 dollars at 100 thousand customers is 4 million in revenue. I have no problem paying for what I want but I do expect to get what I pay for..

Auburn, AL, USA

 – About 4 weeks ago.

I just want a steady fucking connection...

I just want a steady fucking connection

Bethel, CT, USA

 – About 4 weeks ago.

@Green Bay. Or better yet... stefan.anninger@charter.com...

@Green Bay. Or better yet... stefan.anninger@charter.com

Green Bay, WI, USA

 – About 4 weeks ago.

If you want to cause an Executive a headache start complaining to Stefan Anninger, Investor Relations, at Investor@Chartercom.com. Make a higher up in the ivory tower feel the pain of POOR customer...

If you want to cause an Executive a headache start complaining to Stefan Anninger, Investor Relations, at Investor@Chartercom.com. Make a higher up in the ivory tower feel the pain of POOR customer service.

Traverse City, MI, USA

 – About 4 weeks ago.

i have always had a private unlisted number, charter published it along with my address. they said they would give me a free new number because it was their fault, what about my address they...

i have always had a private unlisted number, charter published it along with my address. they said they would give me a free new number because it was their fault, what about my address they published?

now i get calls all day and night from bill collectors for the guy who had this number last, not to mention 10 phone solicitors a day, finally getting off their call lists so that has gone down.

i get charged for any little screw up that happens (see my other review), what recourse do i have

here is the site to get on do not call list


https://www.donotcall.gov/Register/Reg.aspx

Traverse City, MI, USA

 – About 4 weeks ago.

last month my credit card got compromised, so i called charter to pay with a routing number. for some reason after i was told, your payment was accepted, something happened and it wasn't.

last month my credit card got compromised, so i called charter to pay with a routing number. for some reason after i was told, your payment was accepted, something happened and it wasn't.

2 weeks late i got a shutoff notice, so i called right away to see what was going on. evidently the the account number or routing number was wrong.

i'm a dissabled vet and i'm on a very tight very fixed income. charter said np we will waive the late charge, i thought ok that's good. they did waive the fee, but i got a 25 dollar fee they will not waive called rejected EFT payment charge.

can only get charter here. never has been a different company unless you want satallite or AT&T. they can charge anything they want anytime they want. there is no compitition to keep them in check. 25 isnt much for some but it's 3-4 meals at least for others. greedy basterds, hope your yacht sinks.

Marietta, GA, USA

 – About 4 weeks ago.

CHARTERS AWSOME 38mbs 7 up...

CHARTERS AWSOME 38mbs 7 up

USA

 – About 4 weeks ago.

Most of the time when people are complaining about price increses, its due to promotions. When you sign up for charter, they tell you that the price they are giving you is a discount from the standard...

Most of the time when people are complaining about price increses, its due to promotions. When you sign up for charter, they tell you that the price they are giving you is a discount from the standard rate for the first year or two, but you ARE told about them. I understand that you hear a great deal and sign up for it, but everyone is informed about the promotions, but I understand how you can forget about them after a year. And do you guys forget about taxes? Your bill can raise a whole $10-$20 just from taxes depending on where you live. You guys can complain all you want, but you do realize people are complaing about every service out there and there are websites for every company.

USA

 – About 4 weeks ago.

Most of the time when people are complaining about price increses, its due to promotions. When you sign up for charter, they tell you that the price they are giving you is a discount from the standard...

Most of the time when people are complaining about price increses, its due to promotions. When you sign up for charter, they tell you that the price they are giving you is a discount from the standard rate for the first year or two, but you ARE told about them. I understand that you hear a great deal and sign up for it, but everyone is informed about the promotions, but I understand how you can forget about them after a year. And do you guys forget about taxes? Your bill can raise a whole $10-$20 just from taxes depending on where you live. You guys can complain all you want, but you do realize people are complaing about every service out there and there are websites for every company.

Clifton, CO, USA

 – About 4 weeks ago.

Another rate increase this past month to 59.99 in Grand Junction, CO for internet only. Screw Charter, I hope the city of Grand Junction looks into other providers and eventually sends them packing. ...

Another rate increase this past month to 59.99 in Grand Junction, CO for internet only. Screw Charter, I hope the city of Grand Junction looks into other providers and eventually sends them packing. I would pay 59.99 to another company just to have the satisfaction of seeing them loose the whole city to a competitor.

Wausau, WI, USA

 – About 4 weeks ago.

This guys are dreaming Charter is too big to care so if you have a another choice I suggest you take it as I have. Perhaps if they lose a few thousand customers it may give them pause but probably not...

This guys are dreaming Charter is too big to care so if you have a another choice I suggest you take it as I have. Perhaps if they lose a few thousand customers it may give them pause but probably not they will just raise the rates on those who are left.

 – About 1 Month ago.

The "new" Charter homepage SUCKS!!!
They must have paid the developer no more than $7.00 to make the page.
There's nothing on it but how to make payments to them.

The "new" Charter homepage SUCKS!!!
They must have paid the developer no more than $7.00 to make the page.
There's nothing on it but how to make payments to them.
Where's all the stock market reports, map directions, news, search feature, and the rest.
They tried to make the email like Gmail. The old way was much easier to use.
Their homepage & email now sucks as bad as their service.
I also have their phone service & it sucks.
Thank God I have Directv.

Trion, GA, USA

 – About 1 Month ago.

Im in Maryville, TN. Dont know why the heading sets me as Trion, GA. Anyways, I bet if ANY other Cable provider came into our town, Charter would immediately either have to pack up and leave, or...

Im in Maryville, TN. Dont know why the heading sets me as Trion, GA. Anyways, I bet if ANY other Cable provider came into our town, Charter would immediately either have to pack up and leave, or actually care about their cable service. I mean really, I bet they would have to close up shop and leave. HAHA!! Such a shame of a company

Trion, GA, USA

 – About 1 Month ago.

I want to know who makes the movie listing explanations. Have you ever noticed its like a teenager giving their two cents on the movie? Is this charter's doing? I just thought it had to be,...

I want to know who makes the movie listing explanations. Have you ever noticed its like a teenager giving their two cents on the movie? Is this charter's doing? I just thought it had to be, because HBO or Cinemax or the others would not be so trivial and juvenile. I just had to see if anyone else had noticed this. Oh yeah, and Charter is the absolute WORST company i have ever had to deal with. Constant Internet interruptions and the techs that come out are basically uneducated in their field. If their hand-held magic device says its OK, they dont care. I actually had a technician bring a list of internet speeds that they claimed was my actual speeds over the last month. Now to a customer that had a bad enough issue to actually allow one of their "techs" to breach my door, it basically enraged me for his ass to be in my house telling me I had NO problem. And it was internet hiccups and constant lag spikes that was the problem, but since he was so professional he didnt even bother to know why he was there. I am moving because I need the Internet, and if I have to do business with Charter anymore I will have a heart attack.

USA

 – About 1 Month ago.

Anyone else experiencing emails being deleted off of Charter's email server? I still have a bresnan mail account and Charter still says they can't integrate with 3rd party email clients. Why...

Anyone else experiencing emails being deleted off of Charter's email server? I still have a bresnan mail account and Charter still says they can't integrate with 3rd party email clients. Why not? How long have they been in the email business?

Saint Louis, MO, USA

 – About 1 Month ago.

Today Charter Communications experienced a nationwide outage for phone service. Nationwide! Work was boring as a result! But that's not all. No siree. Coincidentally, they also managed to rob me...

Today Charter Communications experienced a nationwide outage for phone service. Nationwide! Work was boring as a result! But that's not all. No siree. Coincidentally, they also managed to rob me of nearly $840 today! I haven't had any Charter service in about 10 years. Great work Charter! Keep mailing me solicitations for your lack luster service. I'll keep recycling them. ‪#‎chartercommunicationssucks‬

Grand Junction, CO, USA

 – About 1 Month ago.

i hate charter...

i hate charter

Eau Claire, WI, USA

 – About 1 Month ago.

Oh God - down again!
I'm calling ATT to see what they can do.
I'm a phone call center based business - not much business today with no phones for an entire shift (8...

Oh God - down again!
I'm calling ATT to see what they can do.
I'm a phone call center based business - not much business today with no phones for an entire shift (8 hours)...............

Eau Claire, WI, USA

 – About 1 Month ago.

Same here in Central Wisconsin - damn service is out once a week and for a small business like mine - we rely on phones that work.

It's been 7 hours so far today and nothing still....

Same here in Central Wisconsin - damn service is out once a week and for a small business like mine - we rely on phones that work.

It's been 7 hours so far today and nothing still. Can't get ahold of anybody @ charter - their recording says they are experiencing a "Nationwide Outage"

WOW! That has to piss off like 20 million people!!

USA

 – About 1 Month ago.

Charter sucks. Still being billed after closing my account. Customer service sucks too....

Charter sucks. Still being billed after closing my account. Customer service sucks too.

Madison, WI, USA

 – About 1 Month ago.

Charter ads are so stupid and repetitive. I won't ever get charter. Way to costly besides ! Stop sending mail to me every day

Mad in Madison WI...

Charter ads are so stupid and repetitive. I won't ever get charter. Way to costly besides ! Stop sending mail to me every day

Mad in Madison WI

Farmington, MO, USA

 – About 1 Month ago.

I am trying to run a small family owned restaurant. Money is tight. It does not help that Charter phone keeps going out at lunch time. This is the 3rd time in a month we have no phones to take call in...

I am trying to run a small family owned restaurant. Money is tight. It does not help that Charter phone keeps going out at lunch time. This is the 3rd time in a month we have no phones to take call in orders and no credit card machine. People don't want to give out all their credit card info anymore. I don't blame them. So we have to turn away people with only credit cards and no call in orders!! CHARTER SUCKS. They won't even answer their d____ phone to offer some sort of explanation.

Livingston, MT, USA

 – About 1 Month ago.

I just called them to ask why they raised their rates again and my internet isn't even working?! Apparently there was a statement somewhere on the last bill saying they were raising their rates,...

I just called them to ask why they raised their rates again and my internet isn't even working?! Apparently there was a statement somewhere on the last bill saying they were raising their rates, wow it's amazing I missed that because of course I, like everyone else, always read everything on the bill. Woman I spoke with was not helpful at all! I HATE Charter!

Columbia, MO, USA

 – About 1 Month ago.

Why is this company valued so high for stock? shouldn't their price reflect their service, ie zero?...

Why is this company valued so high for stock? shouldn't their price reflect their service, ie zero?

Rochester, MI, USA

 – About 1 Month ago.

Does anyone know how to turn off the nearly random audio/video pop ups (i.e. "Hey guys!!! Watch this show or that show tonight" ) which have my computer screaming from across the room or in...

Does anyone know how to turn off the nearly random audio/video pop ups (i.e. "Hey guys!!! Watch this show or that show tonight" ) which have my computer screaming from across the room or in the middle of an important meeting? It happens when I am on the Charter.net homepage.

Is this a Charter issue or can I change a setting in my Internet Explorer to end this cacophony? Any help or advice will be greatly appreciated.

I can't leave the computer in Mute all day because I need the audio active for actual work.

By the way, CHARTER SUCKS.

Gold Beach, OR, USA

 – About 1 Month ago.

Did y'all know part of are money for the bill is for the government. "FRANCHISE".. WE ARE NOT having CABLE.... EFF ON THAT....

Did y'all know part of are money for the bill is for the government. "FRANCHISE".. WE ARE NOT having CABLE.... EFF ON THAT.

Chesterfield, MO, USA

 – About 1 Month ago.

Random outages all the time. My speed instantly goes from 30mbps to under one megabyte. WTF. Worst cable company hands down! Google we need you....

Random outages all the time. My speed instantly goes from 30mbps to under one megabyte. WTF. Worst cable company hands down! Google we need you.

Springdale, SC, USA

 – About 1 Month ago.

This is in Pendleton, Oregon. Of 1,310 speed test samples of my Charter internet between 1/1/2015 and 1/29/2015, 63% of the samples yielded the download speed I am paying for AND 51% of the samples...

This is in Pendleton, Oregon. Of 1,310 speed test samples of my Charter internet between 1/1/2015 and 1/29/2015, 63% of the samples yielded the download speed I am paying for AND 51% of the samples yielded the upload speed I am paying for. 3% of the samples yielded no connectivity at all. THIS IS NOT WHAT I AM PAYING FOR!!!

Springdale, SC, USA

 – About 1 Month ago.

Of 1,310 speed test samples of my Charter internet between 1/1/2015 and 1/29/2015, 63% of the samples yielded the download speed I am paying for AND 51% of the samples yielded the upload speed I am...

Of 1,310 speed test samples of my Charter internet between 1/1/2015 and 1/29/2015, 63% of the samples yielded the download speed I am paying for AND 51% of the samples yielded the upload speed I am paying for. 3% of the samples yielded no connectivity at all. I AM NOT GETTING WHAT I AM PAYING FOR!

Oldenburg, IN, USA

 – About 1 Month ago.

The Charter Spectrum commercial sucks with all the bimbos and guys singing and dancing around. Very annoying!!!...

The Charter Spectrum commercial sucks with all the bimbos and guys singing and dancing around. Very annoying!!!

Anderson, SC, USA

 – About 1 Month ago.

USA

Jan26, 2015 – About 2 days ago.



It's kind of funny hearing people complain about paying 54.99 for 60mg internet when I only have the...

USA

Jan26, 2015 – About 2 days ago.



It's kind of funny hearing people complain about paying 54.99 for 60mg internet when I only have the "luxury" of paying almost 70 dollars for just a 40mg internet that barely gets 10mg if I am lucky when they won't even do anything to change it but it is the only option I have. Plus I am stuck in a contract for a year. Consider how good your situation actually is before you complain about the price it is. Especially when you aren't even stuck in a contract. If you really hate the services so much then drop them. I would trade you in a heartbeat to be paying only 54.99 for what should be a 60 mg .

This is the USA I was responding too the one who referred too us as BITCHING ABOUT THE INTERNET.

Anderson, SC, USA

 – About 1 Month ago.

I also love how the damn dvr fucks up now now it keeps missing shows we record saying its encountered a FATAL HARDWARE ERROR.

Charter fuckheads!

Oh and what exactly is this...

I also love how the damn dvr fucks up now now it keeps missing shows we record saying its encountered a FATAL HARDWARE ERROR.

Charter fuckheads!

Oh and what exactly is this new digital cable supposed too be in the first place?

Oh you mean the fucking glitches screen freezing and tearing into another scene means the quality is HD?!


Fucking imbeciles.

Anderson, SC, USA

 – About 1 Month ago.

@ USA shutup you idiot we have been dealing with this for a LONG time with Charter so shut the fuck up about us BITCHING about the internet....

@ USA shutup you idiot we have been dealing with this for a LONG time with Charter so shut the fuck up about us BITCHING about the internet.

Anderson, SC, USA

 – About 1 Month ago.

Worst fucking internet EVER!

Constantly saying limited disconnecting etc...

Fuck you Charter I swear you assholes need too be sued ...AGAIN!...

Worst fucking internet EVER!

Constantly saying limited disconnecting etc...

Fuck you Charter I swear you assholes need too be sued ...AGAIN!

USA

 – About 1 Month ago.

This useless Internet connection drops out at least twice a week for hours for no good reason but I'm paying for every minute of the month. ...

This useless Internet connection drops out at least twice a week for hours for no good reason but I'm paying for every minute of the month.

Livingston, MT, USA

 – About 1 Month ago.

they raised their rates, AGAIN, without warning and the internet isn't even faster. I hate this company!...

they raised their rates, AGAIN, without warning and the internet isn't even faster. I hate this company!

Cape Girardeau, MO, USA

 – About 1 Month ago.

Charter sucks,seems to fit well. I cant stand the stupid commercials anymore,enough already !!!!!!! By the way,quit sending me all the junk in the mail,imagine how much lower everyones bill would not...

Charter sucks,seems to fit well. I cant stand the stupid commercials anymore,enough already !!!!!!! By the way,quit sending me all the junk in the mail,imagine how much lower everyones bill would not having to pay for all this crap!

And another thing too,quit calling me from youre 623-223-5564 number ,there is never anyone on the other end, JUST STOP already !!!!

By the way,they have a monopoly in my area,thought that was illegal?

Washburn, MO, USA

 – About 1 Month ago.

Never able to reach a person when calling charter. They're never going to send a tech out unless you answer a million questions. most of which are completely irrelevant. Just a large waste of...

Never able to reach a person when calling charter. They're never going to send a tech out unless you answer a million questions. most of which are completely irrelevant. Just a large waste of time, money, and stress induced process.

Washburn, MO, USA

 – About 1 Month ago.

Never able to reach a person when calling charter. They're never going to send a tech out unless you answer a million questions. most of which are completely irrelevant. Just a large waste of...

Never able to reach a person when calling charter. They're never going to send a tech out unless you answer a million questions. most of which are completely irrelevant. Just a large waste of time, money, and stress induced process.

Watertown, WI, USA

 – About 1 Month ago.

charter cox suckers!...

charter cox suckers!

Watertown, WI, USA

 – About 1 Month ago.

"i called charter on 26th told them i couldn't make payment till 28th. woke up on 27th no cable. it's clear to me they don't care about there customers FUCK YOU charter you have...

"i called charter on 26th told them i couldn't make payment till 28th. woke up on 27th no cable. it's clear to me they don't care about there customers FUCK YOU charter you have received my last payment, Direct TV on the 15th of feb for installation again FUCK YOU CHARTER COX SUCKERS

Mike Larson disabled vet!

USA

 – About 1 Month ago.

It's kind of funny hearing people complain about paying 54.99 for 60mg internet when I only have the "luxury" of paying almost 70 dollars for just a 40mg internet that barely gets 10mg if...

It's kind of funny hearing people complain about paying 54.99 for 60mg internet when I only have the "luxury" of paying almost 70 dollars for just a 40mg internet that barely gets 10mg if I am lucky when they won't even do anything to change it but it is the only option I have. Plus I am stuck in a contract for a year. Consider how good your situation actually is before you complain about the price it is. Especially when you aren't even stuck in a contract. If you really hate the services so much then drop them. I would trade you in a heartbeat to be paying only 54.99 for what should be a 60 mg internet. Just quit your bitching about the internet.

Rosemount, MN, USA

 – About 1 Month ago.

Charter just increased my internet only fee from 49.99 to 54.99. I pay 54.99 per month for cable internet. Waaay too much!...

Charter just increased my internet only fee from 49.99 to 54.99. I pay 54.99 per month for cable internet. Waaay too much!

Casper, WY, USA

 – About 1 Month ago.

Cable Guy Who Wants To Help :)

Potential help from former cable guy. I make NO claims :( that I like Charter but only want to provide help to frustrated Charter customers :)

Cable Guy Who Wants To Help :)

Potential help from former cable guy. I make NO claims :( that I like Charter but only want to provide help to frustrated Charter customers :)

1. In response to "Internet going out when it rains" ? First, check all connections from splitters to ground block and make sure their tight and have good 1 GHZ splitters, rg-6 fittings and good rg6 cable. Then, if still having problems have a tech check for "noise"(any competent tech should know what that term means) inside the house and out. If still having problems. "Noise" ( frequency other than the "comfortable" low 23-30 mhz a modem likes) is being disturbed at . Levels about this freq WILL CAUSE PROBLEMS!!! If, that's not the problem, have the "drop" or feed cable from a tap to your house changed and make sure you have the latest modem 3.0. If you have anymore problems it is probably and "active" like an amplifier, mini-bridger or node causing the problem. In addition it could just be bad unresponsive modems. Get all the aforementioned things check first before swapping modem :)

 – About 1 Month ago.

They claimed to have given us higher internet speeds for free (as if). Ever since their supposed speed increase, connectivity has been worse than ever....

They claimed to have given us higher internet speeds for free (as if). Ever since their supposed speed increase, connectivity has been worse than ever.

Kenly, NC, USA

 – About 1 Month ago.

For the past few months my ping hasn't dropped below 300. Called someone to come fix it, first thing he does is open THEIR speedtest, proceeds to play Candy Crush on his Ipad for the 15 minutes it...

For the past few months my ping hasn't dropped below 300. Called someone to come fix it, first thing he does is open THEIR speedtest, proceeds to play Candy Crush on his Ipad for the 15 minutes it takes for their piece of shit speedtest to run, and of course THEIR speedtest says everything's fine. After showing him multiple other tests saying that my ping is absolute garbage, he says that those sites can't be trusted for accuracy.

USA

 – About 1 Month ago.

Paying for 60Mbps (20GB/hr), but I've spent the last 10 hours trying to download a file that size....

Paying for 60Mbps (20GB/hr), but I've spent the last 10 hours trying to download a file that size.

Birmingham, AL, USA

 – About 1 Month ago.

I love how a simple rain storm takes my internet and cable completely offline. Especially, considering the advertisements bashing satellite TV. Charter is a complete and utter joke, that does the bare...

I love how a simple rain storm takes my internet and cable completely offline. Especially, considering the advertisements bashing satellite TV. Charter is a complete and utter joke, that does the bare minimum to keep their services "working" they don't care if the internet is slow, and the quality of the TV is glitchy, just as long as it's on. If this were the power company having rolling black outs or your water company sending sewage through your drinking water, I bet they'd have themselves in deep sh*t, but low and behold! internet is not considered a utility, so feel free to enjoy your monopoly while it lasts, because it won't, and when you're bankrupt in 10 years we'll all have a collective sigh of relief knowing corporate monopolies like you can't take advantage of the common man any longer.

Ash, NC, USA

 – About 1 Month ago.

Charter speed test shows 65mb!
Every other speed test shows less than 10 max!
I tried at least 7 other speed tests..........
LESS THAN 10 MAXX!!!!!!!!
Can anyone say...

Charter speed test shows 65mb!
Every other speed test shows less than 10 max!
I tried at least 7 other speed tests..........
LESS THAN 10 MAXX!!!!!!!!
Can anyone say FRAUD!!!!!!!!!!!!!!!!!!!!

Missoula, MT, USA

 – About 1 Month ago.

These dumb bastards turn down the internet just out side of Missoula from 5-12 for absolutley no reason...

These dumb bastards turn down the internet just out side of Missoula from 5-12 for absolutley no reason

Hammond, LA, USA

 – About 1 Month ago.

It seems like every other week, there is a problem with this crappy service. You guys suck!!!!!!!...

It seems like every other week, there is a problem with this crappy service. You guys suck!!!!!!!

Oxford, MA, USA

 – About 1 Month ago.

some of this is general, some of this is about the so-called improved site.

a) internet, for me, IS truly 60MB. overpriced, but nothing I can do about that except go without, so I...

some of this is general, some of this is about the so-called improved site.

a) internet, for me, IS truly 60MB. overpriced, but nothing I can do about that except go without, so I pay.

b) television, for me, like everyone, is TOO MANY channels I do not want. HDTV box will NOT properly scale non-HD channels on HDTV's.

c) I had preferred using the internet-side of the television service, as more flexible, BUT premium channels do NOT allow me to turn off HD (like Netflix, EPIX, Amazon, and Hulu does) plus many channels will not load at all. and see below, too.

d) the new site SUCKS!!!! I repeat, the new site SUCKS!!!!!!!!! no homepage for news, and HORRIBLE navigation for online TV viewing, and a greatly-reduced amount of available content, to boot. once again, the new site SUCKS!!!!!!!!!!

we're keeping the internet, which IS overpriced but stable and fast in our area, but we're definitely exploring other television options.

note: we're in Coos Bay OR, 97420, just in case location isn't accurate

Lynwood, CA, USA

 – About 1 Month ago.

I ordered service on the 17th it was set up the 19th I cancelled service on the 21st. They're still trying to charge me. First off the mexican guy they sent needed my help figuring out how to...

I ordered service on the 17th it was set up the 19th I cancelled service on the 21st. They're still trying to charge me. First off the mexican guy they sent needed my help figuring out how to install the box THEN he didnt even bring the cords or remote I provided my own cords installed on my own while he was on the phone asking his supervisor about the remote he left filthy black hand marks across my white walls and was horrible over all. THEN these dumb fucks sent out more technicians one after another to fix each others mistakes. LITERALLY 4 TECHS had to come out. I requested my number remain private they gave my home phone number out. I called to set security pin four times as well and literally had to keep calling in to fix that because each time the numbers were NOT the numbers i had chosen. I hope and wish that the CEO of charter is viciously raped by a pack of sex deprived gorillas.

Rochester, MN, USA

 – About 1 Month ago.

Their new site is a joke. Couldn't even pay my bill. They've since rolled the site back - so now they can take money.

Their internet service in my area is actually awesome. ...

Their new site is a joke. Couldn't even pay my bill. They've since rolled the site back - so now they can take money.

Their internet service in my area is actually awesome. Their customer service, on the other hand, blows goats.

Cleburne, TX, USA

 – About 1 Month ago.

would be nice if they had some concern toward existing customers -- real a holes to deal with. ...

would be nice if they had some concern toward existing customers -- real a holes to deal with.

Sartell, MN, USA

 – About 1 Month ago.

We need to take a stand as consumers, may 1st, let's get everyone to cancel their cable until the white collar thugs who own it should fix crappy cable, DVR, internet, horrible cable access in...

We need to take a stand as consumers, may 1st, let's get everyone to cancel their cable until the white collar thugs who own it should fix crappy cable, DVR, internet, horrible cable access in home for ipod, iphone use streams evey 3 sec reimburse everyone consume 6 mos of free cable, and they to to fix services, provide quality service with better customer service. So no lies, no bs, no over charging and under giving of faster internet. CONSUMERS TAKE CHARGR, COMPLSIN AND CANCEL MAY 1, 3015

Suttons Bay, MI, USA

 – About 1 Month ago.

Charter is a piece of shit! They are tracking my ip address and sending stupid emails to my father who is obviously too old to understand they are fake and full of shit. Die charter die. ...

Charter is a piece of shit! They are tracking my ip address and sending stupid emails to my father who is obviously too old to understand they are fake and full of shit. Die charter die.

Madison, WI, USA

 – About 1 Month ago.

It says a lot about how they view customers that they aren't embarrassed by this website....

It says a lot about how they view customers that they aren't embarrassed by this website.

Madison, WI, USA

 – About 1 Month ago.

They force me to use a cable box that doesn't work....

They force me to use a cable box that doesn't work.

Madison, WI, USA

 – About 1 Month ago.

They talked us into buying a new router when the old one not only worked, but was less hackable....

They talked us into buying a new router when the old one not only worked, but was less hackable.

Joplin, MO, USA

 – About 1 Month ago.

I'm about to shove my cable line up charters ass and use them for my WiFi router. They charge $5 a month to borrow a router when you can buy one for $25, then they want to charge another $40...

I'm about to shove my cable line up charters ass and use them for my WiFi router. They charge $5 a month to borrow a router when you can buy one for $25, then they want to charge another $40 "activation fee" when they really just want more money.

Lagrange, GA, USA

 – About 1 Month ago.

I dropped their TV package when the price went up 40% in one jump. The internet was good so I kept it. Now they call every day and won't stop. So I am going to drop the internet as well. ...

I dropped their TV package when the price went up 40% in one jump. The internet was good so I kept it. Now they call every day and won't stop. So I am going to drop the internet as well. Stupid company! I've been a Charter customer for fourteen years.

USA

 – About 2 months ago.

I LOVE CHARTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
...

I LOVE CHARTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

USA

 – About 2 months ago.

I LOVE CHARTER!!!!!!!!!!...

I LOVE CHARTER!!!!!!!!!!

Choteau, MT, USA

 – About 2 months ago.

I really would like to use the Phone On-line Manager..their webbased tool for setting call forwarding, voicemail etc, except it has never worked. When I call tech support, they say "yep.. it...

I really would like to use the Phone On-line Manager..their webbased tool for setting call forwarding, voicemail etc, except it has never worked. When I call tech support, they say "yep.. it doesn't work, we don't know why, don't know when it will be fixed."

Missoula, MT, USA

 – About 2 months ago.

In August of 2014, Charter said that customers would see an increase in Internet Speed from 30mb/s to 60mb/s after the digital conversion was complete in December AT NO ADDITIONAL COST. I don't...

In August of 2014, Charter said that customers would see an increase in Internet Speed from 30mb/s to 60mb/s after the digital conversion was complete in December AT NO ADDITIONAL COST. I don't think they understand English very well. Beginning with the next bill, the price of Internet Service increased from 54.99 to 59.99 per month. No warning, no notice, no explanation. Just increased cost. What is it going to take until people decide it is important to put controls on this company. There is no one to talk to or any way it appears to have in impact on this problem. Charter's solution if you are not happy with their wonderful customer service is to disconnect you. Frustrating as hell.

Saint Louis, MO, USA

 – About 2 months ago.

I have been a Charter Business customer for less than 8 months after having AT&T for 8 years. It is faster I am not going to lie but the internet drops at least once a day and my phone calls are being...

I have been a Charter Business customer for less than 8 months after having AT&T for 8 years. It is faster I am not going to lie but the internet drops at least once a day and my phone calls are being told my number is disconnected from time to tim. Yes it is a technical issue but never had this problem before Charter. Going back to land line with ATT and deal with the slower internet speed. Oh, One quick thing about their customer service was having a rep actually tell me "Sir, If you will just calm down and be quiet for a moment I will attempt to help you!" . This was after being transferred 3 times... Charter in my opinion is TERRIBLE.

Hurst, TX, USA

 – About 2 months ago.

Cameron
Ok fuck charter... I'm in north richland hills, Tx and I've called customer support and tried to fix my wifi problem many times with charter... They claim to reset my modem shit...

Cameron
Ok fuck charter... I'm in north richland hills, Tx and I've called customer support and tried to fix my wifi problem many times with charter... They claim to reset my modem shit black box which is the same as unplugging it to reset.. From my bedroom my PS3 or laptops or sonos system won't work. I get 1.8 meg in the bedroom.. I pay for 60 meg that's a crock of shit.. The tech told me to plug in hard wired and all of a sudden I got 50 meg. But do they expect me to plug everything in? No he tells me it's my routers fault well guess what I just bought a new 200$ router because of the last phone call.. Did exactly the same thing with the new router as the old one.. But now it's my new routers fault and I need to call the router company i finished the call with "there's mo contracts correct" he says "yes sir why" I said " because I'll be calling AT&T to get my uverse back cuz I never had any problems with them and they send techs out and there customer service actually solve problems" oh and on top of that my remotes stopped working to my cable boxes so I can even watch TV WTF?? But they have to transfer you to te TV department to get a remote too fuck charter AND FUCK YOU FLOYD KNOBBS I DO CALL IN AND GET SHIT IN RETURN

Billings, MT, USA

 – About 2 months ago.

In Billings they set up a speed test server so everyone with slow speeds can be told they are getting their correct speed. But its still slow as hell and on speedtest.net we are still only getting a...

In Billings they set up a speed test server so everyone with slow speeds can be told they are getting their correct speed. But its still slow as hell and on speedtest.net we are still only getting a couple megs down at night if we are lucky. This service sucks from every possible angle and any idiot trying to defend it is a moron.

Bozeman, MT, USA

 – About 2 months ago.

Stupid, incompetent idiots. After they bought out Bresnan, they can't even migrate email addresses into the new system, causing hundreds here to lose their Bresnan addresses> And their web mail...

Stupid, incompetent idiots. After they bought out Bresnan, they can't even migrate email addresses into the new system, causing hundreds here to lose their Bresnan addresses> And their web mail page is a sad joke.

Saint Louis, MO, USA

 – About 2 months ago.

Just a couple more bucks increase due to costs when economically Charter should be seeing an increase in their profits if nothing else by the money saved in fuel costs alone, and I'll consider...

Just a couple more bucks increase due to costs when economically Charter should be seeing an increase in their profits if nothing else by the money saved in fuel costs alone, and I'll consider going back to ATT with one of their new customer specials! I remember Charter harping NO increase in cost to the consumer, no added fees, yet you will move up from 30 meg to 60, now, a month or so later after I actually saw an increase in speed, Bam blindsided by an added $5 per month unannounced added to my bill.

Long Beach, CA, USA

 – About 2 months ago.

it's so freakin unstable. google.com was not loading, I though google was down....

it's so freakin unstable. google.com was not loading, I though google was down.

Grand Junction, CO, USA

 – About 2 months ago.

You never when your e-mail is going to be accessible or whether your composed e-mails are actually delivered.Their home page is a poor excuse`and not worth the time. The service overall is sketchy at...

You never when your e-mail is going to be accessible or whether your composed e-mails are actually delivered.Their home page is a poor excuse`and not worth the time. The service overall is sketchy at best and nonexistent at it`s worst. Charter stinks!

Ash, NC, USA

 – About 2 months ago.

Sounds like Floyds Knobs works for Charter.............

Sounds like Floyds Knobs works for Charter..........

Bethel, CT, USA

 – About 2 months ago.

Great customer service there from Floyds Knobs LOL. ...

Great customer service there from Floyds Knobs LOL.

Floyds Knobs, IN, USA

 – About 2 months ago.

do any of you fucktards call in, or do you just come on here and bitch and dont do anyting to fix the issue?...

do any of you fucktards call in, or do you just come on here and bitch and dont do anyting to fix the issue?

Floyds Knobs, IN, USA

 – About 2 months ago.

also its still 54.99 for 60mbps like it was for 30mbps. quit bitching that you got doubled in speed for free when i pay $70 a month for 30mbps with TWC....

also its still 54.99 for 60mbps like it was for 30mbps. quit bitching that you got doubled in speed for free when i pay $70 a month for 30mbps with TWC.

Floyds Knobs, IN, USA

 – About 2 months ago.

how about instead of saying speed suck you guys actually learn how to bypass your router before running speed tests. majority of the time, its router updates or your router is 5 years old which in...

how about instead of saying speed suck you guys actually learn how to bypass your router before running speed tests. majority of the time, its router updates or your router is 5 years old which in tech years is more like 10. Learn about technology before you bitch.

Paxton, MA, USA

 – About 2 months ago.

also why does digital have to be the way? they used to use just the cable. Now you need a box ? OK can I purchase one ? NO ? But I have to pay 6.99 a month to use ? for the rest of my life ? so That...

also why does digital have to be the way? they used to use just the cable. Now you need a box ? OK can I purchase one ? NO ? But I have to pay 6.99 a month to use ? for the rest of my life ? so That means in 20 years I have bought 10 boxes but still don't own ? PURE BS.

Paxton, MA, USA

 – About 2 months ago.

So the difference from 30 mbps to 60 mbps ? just the number. It's still 4.3 for upload speed. They raised the price and made it "faster" for speed. Bunch of hooey....

So the difference from 30 mbps to 60 mbps ? just the number. It's still 4.3 for upload speed. They raised the price and made it "faster" for speed. Bunch of hooey.

Ash, NC, USA

 – About 2 months ago.

HAVE NOT HAD TO WATCH ANY LAME COMMERCIALS!!!!!!!!!!! GEEEEZ!!!!!!!!!...

HAVE NOT HAD TO WATCH ANY LAME COMMERCIALS!!!!!!!!!!! GEEEEZ!!!!!!!!!

Ash, NC, USA

 – About 2 months ago.

Not sure why it says I am in Ash NC,
I am in Great Falls Montana.
And I meant to say I have had to watch ANY lame charter commercials in six weeks.....

Not sure why it says I am in Ash NC,
I am in Great Falls Montana.
And I meant to say I have had to watch ANY lame charter commercials in six weeks.....
YAHOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!

Ash, NC, USA

 – About 2 months ago.

5.6 m tonight, last night, the night before. 60 m???? For who???
Best part of cutting cable, is I haven't seen and lame Charter commercials for six weeks!!!! YAHOO!!!!!!!!!!!!!!!!!...

5.6 m tonight, last night, the night before. 60 m???? For who???
Best part of cutting cable, is I haven't seen and lame Charter commercials for six weeks!!!! YAHOO!!!!!!!!!!!!!!!!!

Cape Girardeau, MO, USA

 – About 2 months ago.

Fucking sick of the obnoxious commercials that are played EVERY god damn commercial break! ...

Fucking sick of the obnoxious commercials that are played EVERY god damn commercial break!

Stoughton, WI, USA

 – About 2 months ago.

Still waiting for the 30 M now they say 60 M, wow speed test shows 18-25 M. some days only 8-12 M. Really and I pay for 30 M. OK I'm done. ...

Still waiting for the 30 M now they say 60 M, wow speed test shows 18-25 M. some days only 8-12 M. Really and I pay for 30 M. OK I'm done.

Pepperell, MA, USA

 – About 2 months ago.

E-mail gives a white screen, going on 5 days now. But joy of joys, they "hope to have it fixed by the end of the month." Unfortunately, I forgot to ask which month. It would be great if...

E-mail gives a white screen, going on 5 days now. But joy of joys, they "hope to have it fixed by the end of the month." Unfortunately, I forgot to ask which month. It would be great if SOMEONE in the company knew how to run a web/software development project.

Blowing Rock, NC, USA

 – About 2 months ago.

All I need is internet. No TV. 42.99 to 59.99 after a year. Now its 64.99 in 2014. So much for being thrifty....

All I need is internet. No TV. 42.99 to 59.99 after a year. Now its 64.99 in 2014. So much for being thrifty.

Cheyenne, WY, USA

 – About 2 months ago.

It seems like just about every ISP I have ever had suffers from gross criminal incompetence. Charter is just one in a long line. WHEN will those criminals be prosecuted accordingly?

I...

It seems like just about every ISP I have ever had suffers from gross criminal incompetence. Charter is just one in a long line. WHEN will those criminals be prosecuted accordingly?

I share the internet with my neighbor. Charter internet got so bad that I often just had to give up on using the net for a while. The wireless connection between her machine and mine has always been solid. I motivated her to complain about it, then it got right again. Shortly after, her modem died. After jerking her around, costing her time off from work and depriving her of online income for 11 days, they finally came up with a modem. Now, we are back to the same old, pitiful "service". Useless. Now she must waste more time trying to extract their head(s) from their rectum(s).

When will an honest, quality (?) internet provider come along? WHY must they ALL be so very incompetent?

West Richland, WA, USA

 – About 2 months ago.

Charter cant even load a Facebook page. internet cuts out. charge way too much. noting but a pain to deal with. Oh and Centurylink sucks too....

Charter cant even load a Facebook page. internet cuts out. charge way too much. noting but a pain to deal with. Oh and Centurylink sucks too.

Riverton, WY, USA

 – About 2 months ago.

We pay a pretty exorbitant fee for what is supposedly 60MPBS. I rarely get more than 15, and during peak hours get less than 5. What's REALLY fucking annoying about it is that they're the only...

We pay a pretty exorbitant fee for what is supposedly 60MPBS. I rarely get more than 15, and during peak hours get less than 5. What's REALLY fucking annoying about it is that they're the only high-speed provider in the area because they bought out the other one that used to be around, and guess what -- that former provider, whose lines and equipment were all absorbed by Charter in the buyout, always gave the exact speeds advertised. So the problem is definitely not technical, or a matter of capacity. The conclusion that I've come to is this: they're fuckheads, and can go fuck themselves.

Athens, GA, USA

 – About 2 months ago.

FUCK U CHARTER FOR OVER CHARGING ME. U POS...

FUCK U CHARTER FOR OVER CHARGING ME. U POS

Duluth, GA, USA

 – About 2 months ago.

These fuckfaces give me continually garbage service. Internet that is much slower than what I pay for and is prone to complete service interruptions. Ever since I called to cancel my cable, they keep...

These fuckfaces give me continually garbage service. Internet that is much slower than what I pay for and is prone to complete service interruptions. Ever since I called to cancel my cable, they keep calling me (using numbers with my local area code) with new upgrade offers. Fuck this company.

Roscoe, IL, USA

 – About 2 months ago.

Not even worth calling to complain. They know they have a monopoly and don't care. I've been running pretty much at dial-up speed for the past few days and I'm sure that if I call them...

Not even worth calling to complain. They know they have a monopoly and don't care. I've been running pretty much at dial-up speed for the past few days and I'm sure that if I call them they will tell me "must be a problem on your end, we aren't having any problems"

Fort Worth, TX, USA

 – About 2 months ago.

Called to get information on when I'd be receiving my supposedly free upgrade to
60 mbps and was told it wasn't available where I live. Asked for a time frame of when that would take...

Called to get information on when I'd be receiving my supposedly free upgrade to
60 mbps and was told it wasn't available where I live. Asked for a time frame of when that would take effect and was told they don't know. Paying $60 for 30 mbps when others are paying the same money for higher speeds. Fucking fucksticks.

Alabaster, AL, USA

 – About 2 months ago.

Charter has THE WORST ROUTING EVER from Birmingham AL. If I want to connect to a server out west I need to route over to Atlanta, then up through Virginia THEN shoot over to DALLAS/CHICAGO/LA. And if...

Charter has THE WORST ROUTING EVER from Birmingham AL. If I want to connect to a server out west I need to route over to Atlanta, then up through Virginia THEN shoot over to DALLAS/CHICAGO/LA. And if that isn't bad enough, it goes through GTT nodes which I assume are AT&T nodes with cause ping spikes to anywhere. Especially Chicago/Texas.

If you play any games that require good ping, fuck charter and move somewhere else. They have a complete monopoly here.

Beloit, WI, USA

 – About 2 months ago.

Charter's rates are ridiculous. once the introductory offer expires, they charge almost double their rates. Such a underhanded way to do business....

Charter's rates are ridiculous. once the introductory offer expires, they charge almost double their rates. Such a underhanded way to do business.

Grand Junction, CO, USA

 – About 2 months ago.

pissed off that the HD YouTube of Georgia v So Carolina 2014 game keeps lowering itself to dial up speed. getting too regular for my taste. somebody recommend options, and not dish thank you.

pissed off that the HD YouTube of Georgia v So Carolina 2014 game keeps lowering itself to dial up speed. getting too regular for my taste. somebody recommend options, and not dish thank you.
pokey old grand junction co

Grand Junction, CO, USA

 – About 2 months ago.

81507...

81507

Asheville, NC, USA

 – About 2 months ago.

I have been without e-mail for 4 days now, screens blank regardless of browser or computer.....this is a mess! Is it their system or service or something else????? Really getting tired of this and...

I have been without e-mail for 4 days now, screens blank regardless of browser or computer.....this is a mess! Is it their system or service or something else????? Really getting tired of this and I have clients I can't get to.

Riverside, CA, USA

 – About 2 months ago.

Speed sucks, and they have no one to compete with them, so no reason to improve. Time to move to Bulgaria where they get 10x faster internet for less than 50% of the cost. :P...

Speed sucks, and they have no one to compete with them, so no reason to improve. Time to move to Bulgaria where they get 10x faster internet for less than 50% of the cost. :P

Riverside, CA, USA

 – About 2 months ago.

Charter sucks so much. They have a 'legal' monopoly in my area, dsl is only 'competition'. Seems to be normal around much of the USA. One cable provider, one dsl provider. No idea why...

Charter sucks so much. They have a 'legal' monopoly in my area, dsl is only 'competition'. Seems to be normal around much of the USA. One cable provider, one dsl provider. No idea why the government allows this. Speed sucks, and they have no one to compete with them, so no reason to improve. Time to move to Bulgaria where they get 10x faster internet for less than 50% of the cost. :P

Menomonie, WI, USA

 – About 2 months ago.

How do I pay my bill? Every time I click "pay bill" it brings me back to the damn login. How many fucking times do they need me to log in? Fuck it, I'm not paying......

How do I pay my bill? Every time I click "pay bill" it brings me back to the damn login. How many fucking times do they need me to log in? Fuck it, I'm not paying...

Pepperell, MA, USA

 – About 2 months ago.

New e-mail "app" released at pre-Beta level, worst piece of crap I've come across in almost 30 years of using e-mail. But wait, there's more! Local e-mail server has been down for 8...

New e-mail "app" released at pre-Beta level, worst piece of crap I've come across in almost 30 years of using e-mail. But wait, there's more! Local e-mail server has been down for 8 hours, called to try to get credit for today, they tell me "because e-mail is free, when don't give credit." Apparently, I look like an idiot over the telephone. If it were "free" they wouldn't charge for the upkeep, which I'm pretty sure they fold into their fees.

Peru, NY, USA

 – About 2 months ago.

Who the fuck needs phone service? and you only offer up to 30 mbps? not worth any fucking money....

Who the fuck needs phone service? and you only offer up to 30 mbps? not worth any fucking money.

Lake Mary, FL, USA

 – About 2 months ago.

$DISH to release #SlingTV internet streaming TV. For $20 p/mnth. So long cable! http://m.mic.com/articles/107738/the-future-of-tv-is-here-and-it-s-only-20-a-month...

$DISH to release #SlingTV internet streaming TV. For $20 p/mnth. So long cable! http://m.mic.com/articles/107738/the-future-of-tv-is-here-and-it-s-only-20-a-month

Victorville, CA, USA

 – About 2 months ago.

Redid their web site, now you need a Harvard degree just to pay your dam bill. Click "Pay My Bill" and it keeps sending you back to "Sign In.." WT?...

Redid their web site, now you need a Harvard degree just to pay your dam bill. Click "Pay My Bill" and it keeps sending you back to "Sign In.." WT?

Grand Junction, CO, USA

 – About 2 months ago.

My contact list was buried under discarded emails due to poor software design. For about two days every time I deleted something the file was put in My Contacts instead of Trash. When I contacted...

My contact list was buried under discarded emails due to poor software design. For about two days every time I deleted something the file was put in My Contacts instead of Trash. When I contacted Charter the customer support lady was nice but did not know what she was doing. Later when they called back the guy my Dad talked to said their was nothing wrong with the contacts folder-WRONG. I had to fix the problem my self. Also the "rate your customer service rep" questionnaire did not ask about their technical skills. Seriously considering new provider.

Belleville, IL, USA

 – About 2 months ago.

charter can suck my left nut ...

charter can suck my left nut

Pasadena, CA, USA

 – About 2 months ago.

FUCK CHARTER AND FUCK THIS SITE!!!!!! STOP TAKING DOWN MY POSTS YOU FUCKING ASSHOLES!!!!!!!!!!!!!!!!!!!!!!!!!!...

FUCK CHARTER AND FUCK THIS SITE!!!!!! STOP TAKING DOWN MY POSTS YOU FUCKING ASSHOLES!!!!!!!!!!!!!!!!!!!!!!!!!!

Ash, NC, USA

 – About 2 months ago.

Charter internet service SUCKS! Our internet drops several times a day and has done this for more than year, ever since Charter took over from Optimum. Each time, we have to reboot their modem. If it...

Charter internet service SUCKS! Our internet drops several times a day and has done this for more than year, ever since Charter took over from Optimum. Each time, we have to reboot their modem. If it isn't dropping, its so slow that we can't stream a thing. They advertise up to 60 mbps but at times we get only 4 mps!

I've filed a complaint with the FCC and I urge others to do the same. Maybe with enough complaints, Charter will be forced to do something. The online complaint form is at: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824

Onalaska, WI, USA

 – About 2 months ago.

Charter is ridiculous. I have never had such terrible customer service or just internet service in general! In this day and age there is no reason for the amount of disruptions in my service. Go ahead...

Charter is ridiculous. I have never had such terrible customer service or just internet service in general! In this day and age there is no reason for the amount of disruptions in my service. Go ahead and keep coming out with a faster speed that no one needs, but god forbid we figure out how to make a connection that works properly!! You guys suck!

Newnan, GA, USA

 – About 2 months ago.

They raised everyone's internet bill $5 a month, after calling me twice a month for the past year and saying, "we are raising your internet speed to 60mpbs and will NOT be charging your...

They raised everyone's internet bill $5 a month, after calling me twice a month for the past year and saying, "we are raising your internet speed to 60mpbs and will NOT be charging your more". Now 2015 rolls around, and they raise everyone's bill because of "rising costs". Rising costs of what exactly? And it's not like I can change my ISP to Time Warner since you monopolize cities so there's no competition. I also like how new customers get great deals, but those of us that have been with them for years get nothing for our loyalty. Way to stick it to your customers Charter...

Duluth, MN, USA

 – About 2 months ago.

Randomly increasing prices without increased service? Check. Saying "You will have the chance to review me after this call" and then refusing to hang up the phone so I can review them? Check....

Randomly increasing prices without increased service? Check. Saying "You will have the chance to review me after this call" and then refusing to hang up the phone so I can review them? Check. Price gouging when there are no other competitors in the area? Check. Slimy bastards.

New Albany, IN, USA

 – About 2 months ago.

No probs here. ...

No probs here.

Hesperia, CA, USA

 – About 2 months ago.

My bill just increased 5 dollars a month with the explanation of "rising costs". BULLSHIT. Costs are lower than ever for them. They have the infrastructure in place and fuel prices are low....

My bill just increased 5 dollars a month with the explanation of "rising costs". BULLSHIT. Costs are lower than ever for them. They have the infrastructure in place and fuel prices are low. They are greedy and disgusting. Recently they announced a "free" internet speed increase. My speed was fine, but now they increase my bill for no friggin reason. Damn I wish I had another choice. FCC rules have really screwed US citizens.

Montrose, CO, USA

 – About 2 months ago.

Charter sucks because they over charge you for simple services and the DVR recordings freeze with no way to recover, add that to the live T.V freezing. Switching to DISH. Will be getting more...

Charter sucks because they over charge you for simple services and the DVR recordings freeze with no way to recover, add that to the live T.V freezing. Switching to DISH. Will be getting more services for 30%less money!

Grand Junction, CO, USA

 – About 2 months ago.

Tiresome. About to go into week 4 without e-mail. Every time I call I get the same thing.
"We are escalating this matter..." And another week goes by and nothing. There are two...

Tiresome. About to go into week 4 without e-mail. Every time I call I get the same thing.
"We are escalating this matter..." And another week goes by and nothing. There are two email boxes we have not had access to for nearly FOUR weeks! I understand that there can be tech issues-that's part of life, but what is upsetting is how long it is taking to resolve,,,

Somerset, KY, USA

 – About 2 months ago.

Every Sunday evening my net just suddenly just slows down to about nothing and now this new system charter is using sucks. I cant pay my bill because its saying my account settings is to low and...

Every Sunday evening my net just suddenly just slows down to about nothing and now this new system charter is using sucks. I cant pay my bill because its saying my account settings is to low and won't let me up it even though that's the only account.

Medford, OR, USA

 – About 2 months ago.

Charter is one of the worst cable companies I have ever had. Slow horrible internet, television that freezes once in a while and makes loud burst noises on some cable channels (mostly Turner-owned...

Charter is one of the worst cable companies I have ever had. Slow horrible internet, television that freezes once in a while and makes loud burst noises on some cable channels (mostly Turner-owned networks like CNN and TBS); as well as bad customer service.
But the one thing that grates me about Charter "Spectrum" is the god-awful commercials they have.
"Charter Spectrum Triple Play!!...844-455-2999!!" One of the worst friggin commercials I have ever seen in my LIFE! Charter-Ators singing and dancing about TV, internet and phone all being $29.99. Here in Yakima, all of my locals love to play this commercial up to 6+ times a day. And it airs on the local cable channel breaks as the "Double Play"! Give me a break Charter. The dancing choreography is awful, the song makes me want to throw my TV out the window, and I don't know hardly anyone who would think of enjoying this horrible POS commercial.
Last year, they aired another crap singing commercial with motorcycle dudes and stupid "Cable Angels". The office ad has aired for over 6 months now. Give it up Charter. I'm sick of it. About ready to call my local stations and tell them to get rid of this commercial once and for all.

Polson, MT, USA

 – About 2 months ago.

Email account still down since 12-12-2014 it was a bresnan.net account, they seem not to give a shit, Sorry it is a known issue,, Fuck Them!!...

Email account still down since 12-12-2014 it was a bresnan.net account, they seem not to give a shit, Sorry it is a known issue,, Fuck Them!!

Dudley, MA, USA

 – About 2 months ago.

I cant pay on their website because every time i sign in it signs me out ...

I cant pay on their website because every time i sign in it signs me out

Vaughn, MT, USA

 – About 2 months ago.

My mother lives in Great Falls.It seems like Charter is it as far as cable companys here. She is old and lives on a very tight budget.This company is charging her 32.00 for basic cable which was 24.99...

My mother lives in Great Falls.It seems like Charter is it as far as cable companys here. She is old and lives on a very tight budget.This company is charging her 32.00 for basic cable which was 24.99 when she started. She gets very few stations and most arent even worth watching.She cant hear to well and I feel like Charter took advantage. When she tried to call and find out why her bill keeps going up they give her aline of garbage.Tax for that,fee for this. We dont have taxs here in Montana! Iv tried to find a cable company here ,one that she could afford,and their are none.Charter has bought them all up. She cant have dish in her apartment house,so what now? I cant stand this company and yes there service sucks!!!!!!! Is there help for her?

Carson City, NV, USA

 – About 2 months ago.

Rate increased by $5 per month without any warning. Looks like I'm going to cancel my service for a more reasonable provider. Oh wait...I can't! Fucking dingoes. ...

Rate increased by $5 per month without any warning. Looks like I'm going to cancel my service for a more reasonable provider. Oh wait...I can't! Fucking dingoes.

Redding, CA, USA

 – About 2 months ago.

I started off by getting 60 Mbs right, not to shabby really good, then I got half, HALF A FUCKING MEGA BYTE WTF and Im still paying the same amount canceling my charter account tomorrow, Charter is...

I started off by getting 60 Mbs right, not to shabby really good, then I got half, HALF A FUCKING MEGA BYTE WTF and Im still paying the same amount canceling my charter account tomorrow, Charter is shit

Roscoe, IL, USA

 – About 2 months ago.

Awful service, I am constantly getting down time at least every 10 minutes, I am a gamer and this is absolute hell to deal with basically making gaming unplayable.

We pay for 30 MB DL 5...

Awful service, I am constantly getting down time at least every 10 minutes, I am a gamer and this is absolute hell to deal with basically making gaming unplayable.

We pay for 30 MB DL 5 UL and get 10 MB DL 2 MB UL. Horrible service, never go with it.
Sadly it is the only service in our area.

Rancho Cucamonga, CA, USA

 – About 2 months ago.

heey, why don't we all stop bitching about fuckin stupid retarded charter, get off our asses, cancel the fucken service for good, and stop giving these fuckers our money!!...

heey, why don't we all stop bitching about fuckin stupid retarded charter, get off our asses, cancel the fucken service for good, and stop giving these fuckers our money!!

Mcdonough, GA, USA

 – About 2 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 2 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 2 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 2 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 2 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 2 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Mcdonough, GA, USA

 – About 2 months ago.

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone...

charters sucks for me because of there routing out of Atlanta, It take 9 hop to get on the back bone

Jackson, WY, USA

 – About 2 months ago.

My internet dies every Monday. I am so sick of Charter...

My internet dies every Monday. I am so sick of Charter

Vallejo, CA, USA

 – About 2 months ago.

They are beaners....

They are beaners.

Anderson, SC, USA

 – About 2 months ago.

FIX YOU INTERNET CHARTER! YOU'RE ACTUALLY NOT ABLE TO PROVIDENCE WHAT WE'RE PAYING FOR! THIS IS APPROACHING LAWSUIT TERRITORY! ...

FIX YOU INTERNET CHARTER! YOU'RE ACTUALLY NOT ABLE TO PROVIDENCE WHAT WE'RE PAYING FOR! THIS IS APPROACHING LAWSUIT TERRITORY!

Cheyenne, WY, USA

 – About 2 months ago.

http://www.speedtest.net/my-result/4018297666
here. this says it all Charter Internet really does suck. they couldn't find their ass in a snowstorm with both hands. I so wish there were...

http://www.speedtest.net/my-result/4018297666
here. this says it all Charter Internet really does suck. they couldn't find their ass in a snowstorm with both hands. I so wish there were other options here. and for what they charge maybe i should build my own cable company.

Wilson, WY, USA

 – About 2 months ago.

Wow! I have a house in Marin County,Ca and thought Comcast was beyond bad but when I got up to my house in Jackson,Wy for Xmas I found that 3 of my older TV's had no cable service and the 2...

Wow! I have a house in Marin County,Ca and thought Comcast was beyond bad but when I got up to my house in Jackson,Wy for Xmas I found that 3 of my older TV's had no cable service and the 2 HDTV's w/ cable boxes had service. Also the HD quality on several HD channels looks like basic TV. AWFUL.. Did Charter shut off service to non HD TV's since Sept 2014 and require everyone to upgrade to HDTV w/ cable boxes? Comcast basically did something similar to that. Any thoughts will be most appreciated.
All cable companies are greedy w/ poor customer service because they know you have very few other options..

Menomonie, WI, USA

 – About 2 months ago.

I don't have near enough time to give all my examples of why Charter sucks. But I agree; Charter Sucks....

I don't have near enough time to give all my examples of why Charter sucks. But I agree; Charter Sucks.

Jackson, WY, USA

 – About 2 months ago.

Charter wanted to take SIX DAYS to come out and replace a failed modem. After I raised hell with them, they gave me "VIP" service and came out the next day. Charter sucks....

Charter wanted to take SIX DAYS to come out and replace a failed modem. After I raised hell with them, they gave me "VIP" service and came out the next day. Charter sucks.

Duluth, MN, USA

 – About 2 months ago.

Doubled the cost of my 1 speed only internet this year! Now they want another rate increase 'just because'. I'm sure in another month they will change the agreement again and start...

Doubled the cost of my 1 speed only internet this year! Now they want another rate increase 'just because'. I'm sure in another month they will change the agreement again and start charging for the modem I have to use. Use your own modem and oh jeez, it just happens to cycle about 50 times a day! Dropping the internet constantly! Yeah they said 'we have nothing to do with that.'

Jackson, WY, USA

 – About 2 months ago.

I just got rid of Charter at my home in Dallas for unreliable service which degenerated into no service the "line" techs and the "in house techs" argued for two months over whose fault...

I just got rid of Charter at my home in Dallas for unreliable service which degenerated into no service the "line" techs and the "in house techs" argued for two months over whose fault it was that my service was "intermittent." Finally got tired of the BS and got ATT.
Now, at my home in WY, Charter just took over Bresnan and it's the same crap. Bresnan was slow but reliable. Charter is slower and unreliable. Its hard to believe that now I'm fighting the same battle with morons that can't even spell Charter. How does a company get away with being able to take your money and fail to perform a service?

Washington, DC, USA

 – About 2 months ago.

I have the same issue about getting a signal and call up and as everyone has said before they can't do a think There is a reason they are #4 They do not try at all and should be bought out...

I have the same issue about getting a signal and call up and as everyone has said before they can't do a think There is a reason they are #4 They do not try at all and should be bought out

Canon City, CO, USA

 – About 2 months ago.

We have the same Thunderbird can't send emails problem - for the last 8 days. We pay a lot for this crappy service and need an alternative....

We have the same Thunderbird can't send emails problem - for the last 8 days. We pay a lot for this crappy service and need an alternative.

Saint Louis, MO, USA

 – About 2 months ago.

Aaahhhhh Tuning Adapter Day (again). No need to call tech support as NO ONE at Charter has ANY idea of how their Tuning Adapters work or what does or doesn't prevent them from connecting to the...

Aaahhhhh Tuning Adapter Day (again). No need to call tech support as NO ONE at Charter has ANY idea of how their Tuning Adapters work or what does or doesn't prevent them from connecting to the Charter System.

Mine got powered off today and it's been over 45 minutes of power cycling and reconnecting to my Tivo and it still cannot get itself on the Charter cable system.

Tech support would like to schedule someone to come out and look at it (as if having a Charter Tech stare at it would be better than me staring at it) but that would be a waste of time.

Morgan Hill, CA, USA

 – About 2 months ago.

Literally one percent of the 100 mbps I am paying for. Fucking incredible. These morons should be the first against the wall....

Literally one percent of the 100 mbps I am paying for. Fucking incredible. These morons should be the first against the wall.

Milwaukee, WI, USA

 – About 2 months ago.

Charter just sucks!! No email through the entire holiday weekend!!...

Charter just sucks!! No email through the entire holiday weekend!!

Hesperia, CA, USA

 – About 2 months ago.

their new email program is useless for those of us with macs...

their new email program is useless for those of us with macs

Saint Louis, MO, USA

 – About 2 months ago.

A simple task such as email server imap functionality is something so difficult for Charter!!!

Can't use POP because their email servers only allow one POP connection (No one is...

A simple task such as email server imap functionality is something so difficult for Charter!!!

Can't use POP because their email servers only allow one POP connection (No one is allowed to have a computer AND a Smart Phone let alone a Tablet).

How ridiculously stupid!!

My email client has set "IMAP server hasn't responded for 60 seconds. Do you want to wait another 60 seconds?"

They really should pull the plug on this companies legal monopoly and give it to AT&T or Comcast.

Billings, MT, USA

 – About 2 months ago.

Just found out that North Korea's internet outage had nothing to do with terrorism.... they just have Charter internet service....

Just found out that North Korea's internet outage had nothing to do with terrorism.... they just have Charter internet service.

USA

 – About 2 months ago.

My roommates and I have had Charter internet for over a year now. At our old house, it wasn't terrible, but it wasn't anything to write home about either. Now at our new house, it's like...

My roommates and I have had Charter internet for over a year now. At our old house, it wasn't terrible, but it wasn't anything to write home about either. Now at our new house, it's like pulling teeth. The connection dies every hour or so, seemingly like clockwork, and no matter how many times you power cycle the modem and router, it takes its sweet time reconnecting. We've had repairmen come out THREE SEPARATE TIMES to no avail. The problems persist.

On top of that, even when the internet works, it works poorly. Download speeds are regularly sub-300 Kbps and God forbid we have more than one device streaming content, or else the video slows to a crawl and the quality dips to nil. Oh, and online gaming? Get ready for server issues and lag.

We're paying for broadband cable and getting sub-DSL speeds and quality. It's absolutely unacceptable. My outdated phone's outdated 3G connection is better and oftentimes faster than Charter. That's ridiculous.

I'm honestly considering switching to Century Link DSL. The overall speed would be way lower but at least it WORKS!!!

South Lake Tahoe, CA, USA

 – About 2 months ago.

Here is this mornings ultra high speed internet test. Not even dial up speed. The field supervisor admits they have an overloaded router but they refuse to replace it. On a day like today everyone in...

Here is this mornings ultra high speed internet test. Not even dial up speed. The field supervisor admits they have an overloaded router but they refuse to replace it. On a day like today everyone in the neighborhood is online. I tried to watch a tv episode on Apple TV and is said it would take 2 hours and 47 minutes to download. When they work the service is great, but when it is broken they blame the use.

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Ashland, OR, USA

 – About 2 months ago.

About Thunderbird...you're getting actually sent out of a remote point. Like Medford Ore>>Seattle, WA. So your IP address for e-mail purposes is most likely not the one you know. Sit and...

About Thunderbird...you're getting actually sent out of a remote point. Like Medford Ore>>Seattle, WA. So your IP address for e-mail purposes is most likely not the one you know. Sit and ponder.

Ashland, OR, USA

 – About 2 months ago.

Oh, Charter, may I count the ways I miss thee...
none.
8]-...

Oh, Charter, may I count the ways I miss thee...
none.
8]-

Missoula, MT, USA

 – About 2 months ago.

We went from Bresnan to Optimum to Charter, but still had Bresnan email in addition to Charter. We have used Thunderbird from the very beginning with Bresnan. Everything worked fine (as far as I...

We went from Bresnan to Optimum to Charter, but still had Bresnan email in addition to Charter. We have used Thunderbird from the very beginning with Bresnan. Everything worked fine (as far as I know), until the recent Bresnan-to-Charter switch. The Bresnan email sometimes appeared to send normally, but then I found out the emails weren't being received. I received different results if I logged into my bresnan email from the charter website. Emailing still didn't work, but I got error messages and timeouts. Then I found new port settings for POP on Charter's support site. I very carefully reconfigured both our accounts in Thunderbird, and then NOTHING WORKED!!! I have wasted a lot of time sending/receiving test emails to/from Bresnan and Charter. I do like Charter triple play with only one bill and fast internet, but this is wearing me down. That works well for Charter, because now I'm too tired to deal with finding new cable/internet/phone service.

Honolulu, HI, USA

 – About 2 months ago.

If no one paid their bill until the problems are gone...things would probably move faster. As soon as we get Dish Network running Charter is gone. Their commercial with the lawyer is full of...

If no one paid their bill until the problems are gone...things would probably move faster. As soon as we get Dish Network running Charter is gone. Their commercial with the lawyer is full of misinformation and outright lies. I have Dish network at my other house. It has worked just fine. I do not have a 2 year contract and my rates have not gone up. When I leave for a couple of months I just ask them to turn it off. They then charge $5/month as a maintenance fee and will turn it back on at my request.

Bozeman, MT, USA

 – About 2 months ago.

Can no longer use Thunderbird as my email client thanks to Charter. I can receive mail but can't send, they seem to be blocking the (SMTP Outgoing port 25) Have to use their crappy...

Can no longer use Thunderbird as my email client thanks to Charter. I can receive mail but can't send, they seem to be blocking the (SMTP Outgoing port 25) Have to use their crappy poorly-designed web page for my mail? Grrrrrr. Charting a new high in LOWS.

USA

 – About 2 months ago.

Been going on 10 days now trying to get installation done at my new home. Guess we'll be watching DVD's for the holiday's!!! "Well sir it's close to the holiday's and we might...

Been going on 10 days now trying to get installation done at my new home. Guess we'll be watching DVD's for the holiday's!!! "Well sir it's close to the holiday's and we might not be able to get it done." NO SHIT!!! That's why I scheduled it 10 days and 7 visits ago!!!! AHHHHH, never been so frustrated! Don't worry, I'll pay the 4G overage charges as well. Thanks for nothing!

Polson, MT, USA

 – About 2 months ago.

Talked to a rep 3 days ago she said she could fix my email account, I gave her my info and she worked on it for about 45 minutes then said she would have to escalate the problem and would call me...

Talked to a rep 3 days ago she said she could fix my email account, I gave her my info and she worked on it for about 45 minutes then said she would have to escalate the problem and would call me back, about three hours later she called back and said it still could not be fixed but she would call me the next day with an update, two days and no update,,,down since 12-12-14 come on Charter get your shit together,
anyway I have changed all my online info now and will be going to another provider, as Charter sucks soooo bad!

Morgan Hill, CA, USA

 – About 2 months ago.

I have four devices that I use simultaneously and I can barely use HALF OF ONE AT A TIME....

I have four devices that I use simultaneously and I can barely use HALF OF ONE AT A TIME.

Morgan Hill, CA, USA

 – About 2 months ago.

I have found that pages actually load better if I open a new tab and Google key phrases such as 'why is Charter so fucked' or 'charter you fucking piece of shit', which is how I found...

I have found that pages actually load better if I open a new tab and Google key phrases such as 'why is Charter so fucked' or 'charter you fucking piece of shit', which is how I found this site. Bless you. You are doing superior holiday work to the geriatric fuckwits running Charter.

Wausau, WI, USA

 – About 2 months ago.

Charter is the absolute worst cable provider I have ever had to deal with. Their website sucks, their internet constantly slows down, and their prices are absolutely ridiculous. Not to mention they...

Charter is the absolute worst cable provider I have ever had to deal with. Their website sucks, their internet constantly slows down, and their prices are absolutely ridiculous. Not to mention they have some of the worst customer service I have ever seen. Screw Charter.

Montrose, CO, USA

 – About 2 months ago.

Montrose,CO, USA

I don't see that Charter is as good as they advertise to be. I don't have lightning fast speed, this email situation is pathetic, I too cant access mine for over...

Montrose,CO, USA

I don't see that Charter is as good as they advertise to be. I don't have lightning fast speed, this email situation is pathetic, I too cant access mine for over a week. A lot of problems and issues across the board, but they can sure raise the rates and say "Oh well". They have such a monopoly on the cable business that there is not much choice otherwise. The local office is dud central, with no personality people behind the desk that only tell you that you have to call the 1-800 number if there is a problem.

Johnson Creek, WI, USA

 – About 2 months ago.

when i turned in my equipment, the lady said i owe 144 bucks, now because it took them two weeks to say they disconnected me, they want 344 bucks ! basturds !
i think they will be out buiseness...

when i turned in my equipment, the lady said i owe 144 bucks, now because it took them two weeks to say they disconnected me, they want 344 bucks ! basturds !
i think they will be out buiseness soon

Grand Junction, CO, USA

 – About 2 months ago.

Okay, 10 days without e-mail-thanks to their "seamless" transition from Bresnan to Charter...with no known solution in sight. SIGH...

Okay, 10 days without e-mail-thanks to their "seamless" transition from Bresnan to Charter...with no known solution in sight. SIGH

Smyrna, GA, USA

 – About 2 months ago.

why cant i pay my bill online anymore?? every time i click my bill or my account the link redirects me to log in again.. and then i do and my account locks up because ive logged in too many times and...

why cant i pay my bill online anymore?? every time i click my bill or my account the link redirects me to log in again.. and then i do and my account locks up because ive logged in too many times and i end up having to call them. i seriously hate charter so much and there are no other options in my area.

Birmingham, AL, USA

 – About 2 months ago.

I'm the only one on my network and my hardwired Xbox One is only downloading at 4Mbps! I'm paying for 60Mbps!...

I'm the only one on my network and my hardwired Xbox One is only downloading at 4Mbps! I'm paying for 60Mbps!

Trumbull, CT, USA

 – About 2 months ago.

Charters new website / email really sucks!...

Charters new website / email really sucks!

Grand Junction, CO, USA

 – About 2 months ago.

Great! About 15 mins after posting my problems with charter internet problems, the sound has gone out on the t.v., the picture is in black and white and there are purple and green lines running...

Great! About 15 mins after posting my problems with charter internet problems, the sound has gone out on the t.v., the picture is in black and white and there are purple and green lines running horizontally across the screen. You guys are like the Obamacare of service providers.

Cerritos, CA, USA

 – About 2 months ago.

Paying $40 a month of "60 mbps" internet... find out im receiving less than 30 mbps on the daily. What the fuck. Technician comes and changes shit, get 60 mbps wired, 40 > mbps wireless. Then...

Paying $40 a month of "60 mbps" internet... find out im receiving less than 30 mbps on the daily. What the fuck. Technician comes and changes shit, get 60 mbps wired, 40 > mbps wireless. Then the router decides to fuck itself over. Fucking real. Charter is a bullshit company they can go kill themselves holy fuck fuck fuck fuck fuck fuck charter horseshit

Grand Junction, CO, USA

 – About 2 months ago.

Same here, can't access my bresnan acct. lost all my contacts, pics etc. that I had saved into folders. Have called and been told they didn't know when I'd be able to get into my old...

Same here, can't access my bresnan acct. lost all my contacts, pics etc. that I had saved into folders. Have called and been told they didn't know when I'd be able to get into my old acct.. Called again and was told it would be 7-10 days before the old acct. would "migrate" to my new charter address. Have family in Montrose and they are having the same problem. They called and were told it would be about 24 hrs. Over a week later still nothing "migrating".

Grand Junction, CO, USA

 – About 2 months ago.

No notice of change, no e-mail for over a week, no one seems to care, service people have no answers, force to upgrade to HD boxes, and my package now has less of what I want for more money ( no music...

No notice of change, no e-mail for over a week, no one seems to care, service people have no answers, force to upgrade to HD boxes, and my package now has less of what I want for more money ( no music channels) reception not that much better. I am just about ready to let them have it all back and save my self $150 plus a month! Can somebody help us out here?

Evansville, WY, USA

 – About 2 months ago.

No mention of Wyoming outage. No email for over a week. No notice of changeover. Worst service ever. Nothing on news here -- WHY?...

No mention of Wyoming outage. No email for over a week. No notice of changeover. Worst service ever. Nothing on news here -- WHY?

Canon City, CO, USA

 – About 2 months ago.

Canon City, CO......Same scenario, Bresnan customer; Optimum victim and now Charter victim. First bad news, boxes replace analog service. Second, rate increases. Now, no mobile email for 500,000...

Canon City, CO......Same scenario, Bresnan customer; Optimum victim and now Charter victim. First bad news, boxes replace analog service. Second, rate increases. Now, no mobile email for 500,000 customers because of poor planning! Their numbers, not mine. Ever time I call, there is a different solution that hasn't worked for a week. Charter customer service even suggested moving to another provider.

USA

 – About 2 months ago.

Can't log onto my bresnan e-mail account for days. Tried to convert e-mail to Charter (maybe the last Bresnan hold out) and even that failed. Let's not mention Charter cutting analog TV so us...

Can't log onto my bresnan e-mail account for days. Tried to convert e-mail to Charter (maybe the last Bresnan hold out) and even that failed. Let's not mention Charter cutting analog TV so us over the air users (unplugged cable to save$$$) are now forced back to paying for cable TV. Hate em, Hate em, Hate em!!

Fruita, CO, USA

 – About 2 months ago.

Does anyone know who we can register a complaint with other then Charter? They don't care they still get their money. Article in The Daily Sentinel gave me this address. Changing to another...

Does anyone know who we can register a complaint with other then Charter? They don't care they still get their money. Article in The Daily Sentinel gave me this address. Changing to another email service can't get into our emails over 2 weeks now.

Fruita, CO, USA

 – About 2 months ago.

Charter is the worst cable company. Here are the reasons:
1.My husband has not been able to get into his email account since November.
They keep telling him to call back. Supposedly it...

Charter is the worst cable company. Here are the reasons:
1.My husband has not been able to get into his email account since November.
They keep telling him to call back. Supposedly it has been escalated.
A week ago it has effected my email. Now I can't get to my emails, folders etc.
We call every 4 or 5 days. On the phone for at least an hour to no avail. They are working on it.
TV service is just as bad. Screen freezes. Didn't have local channels for about 4 hours. We have to call about once a week for a TV problem. You always get a recording saying problems in the area. I have learned that is the recording you always get. If you stay on the line 20 minutes later and finally talk to an agent you can get it reset after all. Now I ask for credit for not having any service during that time period. Supposed to be on the next bill. Maybe if everyone asked for a credit for poor service it would improve??? By the way I was told email is a free service they offer so I guess that is ok for it to be non functioning. We are changing to basic and using Netflic and similar services. The movies on the channels are so old now and repeated numerous times. Pacific Rim was on 4 channels at the same time. The amount we pay is too much for the lack of service. You can buy antennas for local channels for your extra TV.'s.

Butte, MT, USA

 – About 2 months ago.

E-mail not working for a week. High priced monopoly with pitiful customer service....

E-mail not working for a week. High priced monopoly with pitiful customer service.

Cheyenne, WY, USA

 – About 2 months ago.

http://www.speedtest.net/result/4002009346.png
says it all. internet speeds that stink. i can get faster speeds with dial up. it's like this almost all the time....

http://www.speedtest.net/result/4002009346.png
says it all. internet speeds that stink. i can get faster speeds with dial up. it's like this almost all the time.

Butte, MT, USA

 – About 2 months ago.

Been a loyal customer since Bresnan (boy I miss Bresnan) came to Grand Junction.
They were courteous and attentive to issues. Never had one bad experience with Bresnan.
But this Charter...

Been a loyal customer since Bresnan (boy I miss Bresnan) came to Grand Junction.
They were courteous and attentive to issues. Never had one bad experience with Bresnan.
But this Charter outfit is just a PIA from the start.
Customer service reps are terse at best, and seem to want to direct you to another source to correct their problems. And charge you for it. I will never know how many emails and important documents are lost, never to be seen again. Charter has lied about that too saying nothing got lost or misplaced, I noticed a bunch of my contact info has disappeared now. This just gets better every day huh?

Does anyone know if there is a Federal complaint that the public can access to do something about Charters heavy handed, monopolizing ambitions?
Perhaps it is time we petition the State and Federal lawmakers to break up Charter like they did with AT&T and so many other interstate companies, that abused their customers.
A class action law suite maybe?
Is charter owned by American interests? It's almost like the owners are from Bangladesh and they seem to be of the mindset that just " ignore them, and they will go away".
I am certainly looking into another provider for my TV, ISP and phone. And look fwd to the day, soon, that I can take all my Charter garbage in a bag, down to our local Charter store set it on the floor and say see ya later Charter.

Tom
Grand Junction CO

Grand Junction, CO, USA

 – About 2 months ago.

Charter is the worst provider I've ever experienced. Horrible customer service, rising bill every month although I'm supposed to be in a contract, and no tech support whatsoever. VERY...

Charter is the worst provider I've ever experienced. Horrible customer service, rising bill every month although I'm supposed to be in a contract, and no tech support whatsoever. VERY disappointed, unfortunately they're our only local cable providers.

Butte, MT, USA

 – About 2 months ago.

i truly HATE charter cable and internet service! the first thing in the morning is the worst for internet.... it took 45 seconds for my homepage to load just this a.m.
as far as the channel...

i truly HATE charter cable and internet service! the first thing in the morning is the worst for internet.... it took 45 seconds for my homepage to load just this a.m.
as far as the channel line-up, I think it is ridiculous that boomerang and up channels are no longer available to view without an upgrade and yet it appears that numerous Spanish-language channels have been made available! HELLO! I don't speak SPANISH!! there are SO MANY stupid ;blocked; channels in the line-up that you have to scroll thru the guide for 10 minutes just to find a channel that is actually available for viewing. and why are there so many repeated channels??? I don't give a rat's ass whether the channel is in HD, and neither do my kids!! isn't there a way to ONLY HAVE THE CHANNELS THAT ARE AVAILABLE TO US LOW-LEVEL PAYERS ON OUR GUIDE SO WE DON'T WASTE OUR TIME SEEING THE ' NOT AUTHORIZED' NOTICE!!! I hate that we are being monopolized by a company that couldn't care LESS about their customers! I hate that there is no-one willing to hear our concerns and work with us to make it better.

Grand Junction, CO, USA

 – About 2 months ago.

Where are my addresses?? I have ZERO CONTACTS in my contact folder! REALLY, HOW CAN I CONTACT ALL OF THE PEOPLE THAT I NEED TO REACH? CHARTER SUCKS. I RETURNED THE "FREE" BOX THAT I GOT FOR...

Where are my addresses?? I have ZERO CONTACTS in my contact folder! REALLY, HOW CAN I CONTACT ALL OF THE PEOPLE THAT I NEED TO REACH? CHARTER SUCKS. I RETURNED THE "FREE" BOX THAT I GOT FOR A MONTH AFTER TALKING TO A TECH ON THE PHONE FOR 3 HOURS. IT STILL DIDN'T WORK. DOES CHARTER PAY FOR MY TIME TRYING TO INSTALL IT? NO, OF COURSE NOT. CHARTER...YOU SHOULD BE SUED! LETS START SOME KIND OF ACTION HERE. ANYONE IN? westjody@bresnan.net

Polson, MT, USA

 – About 2 months ago.

Grand Junction customer for 13 years ,, no more, you stupid fucks, still no email accounts working, it's not rocket science,,you managed to fuck it all up in a day ,, no backup plan, you should...

Grand Junction customer for 13 years ,, no more, you stupid fucks, still no email accounts working, it's not rocket science,,you managed to fuck it all up in a day ,, no backup plan, you should all be fired. if this was Japan you would kill yourselves,

Polson, MT, USA

 – About 2 months ago.

Charter still trying to downplay the issue, read the Sentinel, makes it sound like the issue is resolved, I have had no email since the 12th,, all my online accounts are hosed,cannot get conformation...

Charter still trying to downplay the issue, read the Sentinel, makes it sound like the issue is resolved, I have had no email since the 12th,, all my online accounts are hosed,cannot get conformation of orders, Thanks Charter for the Christmas screwing!!! I'll be leaving you now,

Butte, MT, USA

 – About 2 months ago.

I came to the grand valley 25 years ago--went to the building on foresite & got tv service. never been late paying my bill !
Do I deserve this ! No email-if I do get it-its screwed up like...

I came to the grand valley 25 years ago--went to the building on foresite & got tv service. never been late paying my bill !
Do I deserve this ! No email-if I do get it-its screwed up like hogans goat! Where is some other cable companys ?? Never seen such boonboggle in my life !
jmiddleton1@bresnan.net

Roswell, GA, USA

 – About 2 months ago.

charter is the 0.01% that hand sanitizer can't clean...

charter is the 0.01% that hand sanitizer can't clean

Roswell, GA, USA

 – About 2 months ago.

charter shits tsunamis...

charter shits tsunamis

Roswell, GA, USA

 – About 2 months ago.

charter shot MLK...

charter shot MLK

Roswell, GA, USA

 – About 2 months ago.

[12:42:23 AM] Kenneth Kwan: charter is the reason why we can have nice thing...

[12:42:23 AM] Kenneth Kwan: charter is the reason why we can have nice thing

Roswell, GA, USA

 – About 2 months ago.

charter is cancer...

charter is cancer

Elkhorn, WI, USA

 – About 2 months ago.

Charter Communications Sucks Terribly in Wisconsin, number 2 behind California in complaints!
My internet went down. The reps tried to claim my problem was in my home in an attempt to charge me...

Charter Communications Sucks Terribly in Wisconsin, number 2 behind California in complaints!
My internet went down. The reps tried to claim my problem was in my home in an attempt to charge me for the service call. The next morning I asked my new neighbor if they had a problem. They told me they had a new install and the installer had to come out again to fix a problem he couldn't fix the day before. Long story short -the vice president of Charter called me after venting my wrath discovering that the installer cut off service for the entire neighborhood. But they still wanted to charge me for a home visit. I made them cancel the appointment, but not after going through call after call complaining that they have no idea how to treat customers. They could tell that no signal was returning from two separate modems mid afternoon the day before, but no clue that the entire neighborhood was lost at the exact time the installer screwed everybody's service for 48 hours. Wisconsin leads the Midwest in complaints and only is outdone by California with 7 times the population. California=38,332,521 /Wisconsin=5,742,713. How is that even possible? It's because they suck so bad and are a ripoff!

Billings, MT, USA

 – About 2 months ago.

I can remember years ago how much I hated the phone company but that was nothing compared to these blood suckers. If they are not careful, they too will end up being victims of their own greed. ...

I can remember years ago how much I hated the phone company but that was nothing compared to these blood suckers. If they are not careful, they too will end up being victims of their own greed.

Saint Louis, MO, USA

 – About 2 months ago.

Charter website went tablet friendly and broke my access 3 months in a row had to call to pay my bill, first tech support person said outage, wait it out, second tech told me that accounts now need...

Charter website went tablet friendly and broke my access 3 months in a row had to call to pay my bill, first tech support person said outage, wait it out, second tech told me that accounts now need separate logins for email access than for everything else do she tried setting up this added access, broke all my apps like HBO go and still couldn't log in to pay, third tech said second tech was ill informed, tried to fix, can pay my bill but none of the apps work.

You suck

Honolulu, HI, USA

 – About 2 months ago.

Just found that my wife's address book is FUBAR. I will not be paying my Charter bill this month. They will have a hard time explaining to the judge why anyone should pay them. As soon as I get...

Just found that my wife's address book is FUBAR. I will not be paying my Charter bill this month. They will have a hard time explaining to the judge why anyone should pay them. As soon as I get Dish Network online....Charter is history. Hopefully business's that are affected will sue.

Polson, MT, USA

 – About 2 months ago.

• Your existing email address will not change. Also, your saved emails, folders and contacts will be saved and carried over.
Sincerely,
Carl Leuschner

KARL LOOSER!!...

• Your existing email address will not change. Also, your saved emails, folders and contacts will be saved and carried over.
Sincerely,
Carl Leuschner

KARL LOOSER!!

Polson, MT, USA

 – About 2 months ago.

From Charters Letter,, Lying Asshole,,

. There will be no interruption to your email access and functionality during this period.

If you have any questions about the...

From Charters Letter,, Lying Asshole,,

. There will be no interruption to your email access and functionality during this period.

If you have any questions about the upgrade, contact us anytime.

Thank you for being a great customer.

Sincerely,
Carl Leuschner

Grand Junction, CO, USA

 – About 2 months ago.

After 10 years with bresnan and charter this turn over by charter , has made my mind up about going to another internet provider. Charter has no clue of what they are doing. I have never seen any...

After 10 years with bresnan and charter this turn over by charter , has made my mind up about going to another internet provider. Charter has no clue of what they are doing. I have never seen any company let something get away from them so bad. The people from tech support have no clue how to fix anything. They just say i have to send this to higher god can't help you with your mess!!!!!

Honolulu, HI, USA

 – About 2 months ago.

Try the settings I came up with in the Honolulu post....

Try the settings I came up with in the Honolulu post.

Grand Junction, CO, USA

 – About 2 months ago.

http://billingsgazette.com/business/features/email-outage-hits-charter-customers/article_768438c2-f59b-580e-b905-efcccb3871a4.html...

http://billingsgazette.com/business/features/email-outage-hits-charter-customers/article_768438c2-f59b-580e-b905-efcccb3871a4.html

Grand Junction, CO, USA

 – About 2 months ago.

Found this story online, Tries to down play how wide the outage is , also says all bresnan emails were turned off after we were notified,, That is SHIT they said emails would keep on working no...

Found this story online, Tries to down play how wide the outage is , also says all bresnan emails were turned off after we were notified,, That is SHIT they said emails would keep on working no problem!! ASSHOLES,
FIRE ANDERSON the liar

Officials at Charter Communications say they are working to fix problems with the email system for customers with Bresnan.net addresses in Montana.

“We are experiencing an interruption in customers’ ability to send and receive emails throughout certain areas in Montana. This is affecting Internet customers with Bresnan.net email addresses only. Charter or Optimum email addresses are functioning properly. Our technicians are currently working to correct the problem. Total number of Internet customers affected and estimated time of repair is not known,” Charter spokesman John Miller said in a written statement.

Last Friday, all Bresnan email addresses were turned off and converted to the Charter platform after customers had received notice, company spokesman Brian Anderson said.



Grand Junction, CO, USA

 – About 2 months ago.

My Emails in Helena have also been down since last Friday -- ONE WEEK! As some of you have done, I've been on the phone each and every day (2-4 hours each day). And the amazing thing is that each...

My Emails in Helena have also been down since last Friday -- ONE WEEK! As some of you have done, I've been on the phone each and every day (2-4 hours each day). And the amazing thing is that each one gives me new settings to put in and NONE have worked. Charter's "trouble shooters" are absolutely the most incapable techs I have ever encountered. I'm on the phone with them again and I've been transferred 3 times and am still on hold. I have iPad, iPhone, and a mac with Mac Mail. None of them work. Worst part is that some emails get through and some don't. Anyone have ideas on what would be good replacement. Charter has been in Helena only a short time and nobody in town likes them. I even got the runaround from the local manager. THEY SUCK>

Grand Junction, CO, USA

 – About 2 months ago.

OK Charter you screwed us all over, so the large sucking sound you hear is everyone leaving you! email down for a week, so now I have a gmail account,, YOU STINK!...

OK Charter you screwed us all over, so the large sucking sound you hear is everyone leaving you! email down for a week, so now I have a gmail account,, YOU STINK!

Polson, MT, USA

 – About 2 months ago.

OK 6 days with out email!! "we are working hard on that" Well I have a hard on for you!!! because you suck!...

OK 6 days with out email!! "we are working hard on that" Well I have a hard on for you!!! because you suck!

Honolulu, HI, USA

 – About 2 months ago.

After spending a lot of time I was finally able to receive but not send on my phone and send but not receive on my computer. Today I spoke with 5 different Tech Supp people. Each gave me different...

After spending a lot of time I was finally able to receive but not send on my phone and send but not receive on my computer. Today I spoke with 5 different Tech Supp people. Each gave me different port numbers, said it was the "latest" info and that the person I spoke with before was wrong. After using the last techs port numbers, neither my phone or my computer would send or receive. I just finished about 3 hours of trying things on my own and I think everything works. Try these...Laptop = Incoming...mobile.charter.net....Port 993...SSL/ Outgoing...mail.bresnan.net ...Port 465...SSL...Out requires authentication...Use same user name to send and receive.

Phone...Incoming.mail.bresnan.net....Port 110...No security/ Outgoing...Mobile.charter.net...Port 993...SSL(accept all certificates.

Good Luck, hope it works.

First they screw up my cable TV and I lose a couple of favorite channels, and now they screw up my e-mail. But all is not bad...at least my bill keeps going up.

Saint Charles, MO, USA

 – About 3 months ago.

Having Charter is like having a part time job. Just today tried paying my bill, but the online system keeps throwing me back to the log on. Gave up and called but they wanted an additional $5 to take...

Having Charter is like having a part time job. Just today tried paying my bill, but the online system keeps throwing me back to the log on. Gave up and called but they wanted an additional $5 to take my money over the phone. Screw that. Called back into their automated system and got all the way payment acceptance, but then was immediately transferred to some dude who explained the payment didn't take. Charter sucks. Always has and always will.

Red Lodge, MT, USA

 – About 3 months ago.

You want your money? I want the services I am paying for!! Crooks!...

You want your money? I want the services I am paying for!! Crooks!

Polson, MT, USA

 – About 3 months ago.

5 days no email? Charter is not able to do a simple function like email! the web interface was designed by a 5 year old click on Colorado, Wyoming , Montana customers click here and say page cannot...

5 days no email? Charter is not able to do a simple function like email! the web interface was designed by a 5 year old click on Colorado, Wyoming , Montana customers click here and say page cannot be found what a joke , fire the lot of them,

Polson, MT, USA

 – About 3 months ago.

Good bye Charter! You *ucked me for the last time! will be moving to Centurylink and direct TV.. they can't suck as bad as you! no email address working for 5 days. You should of just told us the...

Good bye Charter! You *ucked me for the last time! will be moving to Centurylink and direct TV.. they can't suck as bad as you! no email address working for 5 days. You should of just told us the truth , we are shutting down bresnan.net and they will not work anymore, so move them to gmail.. you lying bastards! fire them all

Taunton, MA, USA

 – About 3 months ago.

Charter sucks! Been without internet and phone since nov. 14....today is dec. 17, 2014.....still nothing. Customer service sucks!...

Charter sucks! Been without internet and phone since nov. 14....today is dec. 17, 2014.....still nothing. Customer service sucks!

Bozeman, MT, USA

 – About 3 months ago.

Bresnan email folks- Has anyone got their MacMail and mobile devises to get emails? I spent Friday, Saturday, Monday, Tuesday talking to these clowns from Charter and I get different mail server names...

Bresnan email folks- Has anyone got their MacMail and mobile devises to get emails? I spent Friday, Saturday, Monday, Tuesday talking to these clowns from Charter and I get different mail server names and port numbers each time I talk to them.
Please post if you figured how to get these to work.
Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks!

West Branch, MI, USA

 – About 3 months ago.

Charter and there new system TOTALLY sucks !!! You can not login get to your mail nothing !! The service is bad and the software is worse !! ...

Charter and there new system TOTALLY sucks !!! You can not login get to your mail nothing !! The service is bad and the software is worse !!

Bay City, MI, USA

 – About 3 months ago.

kiss my ass...

kiss my ass

Polson, MT, USA

 – About 3 months ago.

I have had this address since I started with cable, the address thing is crap, any excuse in a crisis, since Friday I have no emails on accounts I've had for years,, all my friends and family as...

I have had this address since I started with cable, the address thing is crap, any excuse in a crisis, since Friday I have no emails on accounts I've had for years,, all my friends and family as well as business and prospects have this email account to contact me,, Thanks a bunch Charter!!

Cheyenne, WY, USA

 – About 3 months ago.

Latest I heard from the call center rep was any bresnan email accounts that were created at a previous street address were not automatically transferred. They say they are still manually transferring...

Latest I heard from the call center rep was any bresnan email accounts that were created at a previous street address were not automatically transferred. They say they are still manually transferring these "orphaned" and should have them done by Friday. Crossing my fingers.

Victorville, CA, USA

 – About 3 months ago.

Charter is a complete outrage. They offer 60mbps download speed, but you never download with more than 10 at a time. Not to mention all the downtime. For the past week I've been getting less than...

Charter is a complete outrage. They offer 60mbps download speed, but you never download with more than 10 at a time. Not to mention all the downtime. For the past week I've been getting less than 1.5mbps. This is such a shitty company

USA

 – About 3 months ago.

Dear Charter, It is not my wireless router, it's your piece of shit network. So far in the last 3 weeks my cable has gone out, frozen, distorted the audio & video, my internet has dropped...

Dear Charter, It is not my wireless router, it's your piece of shit network. So far in the last 3 weeks my cable has gone out, frozen, distorted the audio & video, my internet has dropped countless times, and now I can't connect via a lovely VPN that I was connected to all day. I've reset, unplugged, patted my head and rubbed my tummy. Seriously, fix your shit! I had to call in and yell at the customer service guy tonight to get a tech to come fix this shit. Are you kidding me??

USA

 – About 3 months ago.

Charter fucking sucks. 1 whole complete month of them saying I'm in an outage. I work in IT. If I had a service in an outage for paying customers I would fucking lose my job. Troubleshoot the damn...

Charter fucking sucks. 1 whole complete month of them saying I'm in an outage. I work in IT. If I had a service in an outage for paying customers I would fucking lose my job. Troubleshoot the damn issue stop giving blanket platitudes. You fucking suck. I hope you all fucking die in a mattress fire.

Ludington, MI, USA

 – About 3 months ago.

Have I told everyone today that Charter Sucks! I hate that company. ...

Have I told everyone today that Charter Sucks! I hate that company.

Belgrade, MT, USA

 – About 3 months ago.

Ditto on the bresnan e-mail "seamless conversion. I should have converted everything to gmail years ago. I see direct tv and an alternative internet service in my near future....

Ditto on the bresnan e-mail "seamless conversion. I should have converted everything to gmail years ago. I see direct tv and an alternative internet service in my near future.

USA

 – About 3 months ago.

I have had it with limited internet, upgrades that cause more problems and a conversion from Bresnan to Charter account nightmares!!! You have to have your account number every time you need...

I have had it with limited internet, upgrades that cause more problems and a conversion from Bresnan to Charter account nightmares!!! You have to have your account number every time you need something done since their system is 'currently off at the moment.' Well Bresnan/Optimum/Charter... After having email with you for over 12 years... I QUIT

USA

 – About 3 months ago.

Anyone former Bresnan customers get mobile.charter.net to work? I've followed countless instructions without success. It appears they did not move over accounts or passwords to their mobile...

Anyone former Bresnan customers get mobile.charter.net to work? I've followed countless instructions without success. It appears they did not move over accounts or passwords to their mobile authentication.

Grand Junction, CO, USA

 – About 3 months ago.

The BULLSHIT they told us!!
You will be able to access your email, send and receive email messages, access messages in your folders, and create new email folders during the transition...

The BULLSHIT they told us!!
You will be able to access your email, send and receive email messages, access messages in your folders, and create new email folders during the transition period.
For more information, please refer to the frequently asked questions listed below:
As a former Bresnan customer, do I have to sign in to Connect.Charter.net and update my password to continue receiving my email?
No, you will only have to update your password if you sign in to Connect.Charter.net. If you update your
password on Connect.Charter.net, you will also need to update your password in any third‐party email you may use.

Grand Junction, CO, USA

 – About 3 months ago.

Grand Junction Colorado
Charter Sucks!! No Outlook email access since Friday, Reps pretend to be clueless,
Charter will not "fess up" that they screwed up big time.
The...

Grand Junction Colorado
Charter Sucks!! No Outlook email access since Friday, Reps pretend to be clueless,
Charter will not "fess up" that they screwed up big time.
The only way to kill this beast is one person at a time, leave Charter to die its slow painful death.

Fond Du Lac, WI, USA

 – About 3 months ago.

Didn't like Charter before but now their new mail format is terrible! Slow, cumbersome and hard to download attachments!...

Didn't like Charter before but now their new mail format is terrible! Slow, cumbersome and hard to download attachments!

Gardendale, AL, USA

 – About 3 months ago.

Take big one charter. I am a employee and they are now forcing us to work only Sunday-Thursday or Tuesday-Saturday. What a joke. Thank you for ruining my life. Cocksuckers. ...

Take big one charter. I am a employee and they are now forcing us to work only Sunday-Thursday or Tuesday-Saturday. What a joke. Thank you for ruining my life. Cocksuckers.

Jackson, WY, USA

 – About 3 months ago.

I'll join the rant. I'm an original Bresnan customer; had a Bresnan email address since the company began. Got an email last Thursday from Charter saying they were switching Bresnan accounts...

I'll join the rant. I'm an original Bresnan customer; had a Bresnan email address since the company began. Got an email last Thursday from Charter saying they were switching Bresnan accounts over to their portal, and that there would be no interruption in service. Friday morning the email stopped working. I talked to their customer service twice that day. The first person said I should go to their website and change my password and that that should sove the email problem. Didn't. Second dude admitted they had fucked everything up and were "trying to figure out how to fix it." That was Friday night. It still doesn't work. Guess we will be migrating our email to another server. I encourage others to bail on this company too. just a bunch of lying losers.

Billings, MT, USA

 – About 3 months ago.

Finally have laptop email (bresnan.net) working after 4 days but does anyone know how to fix bresnan.net email on a Droid? The instructions given do not work. So far, Charter is lousy all the way...

Finally have laptop email (bresnan.net) working after 4 days but does anyone know how to fix bresnan.net email on a Droid? The instructions given do not work. So far, Charter is lousy all the way around; Email not working and terrible communication before the migration, Internet is slow compared to Optimum, Cable...included in what I am paying for HBO and Showtime is the capability to watch on demand from my phone but Charter hasn't turned that feature on yet in Montana and rep. said no clue when it would be available. Only wanted that because On Demand doesn't have programming that HBO says is available On Demand...apparently only where they feel like making certain shows available. Not to mention having to rent the box forever. Definitely time to shop around unless they want to reduce my bill for awhile for all of the terrible service. SO Disgusted to pay over $200 per month for this.

Polson, MT, USA

 – About 3 months ago.

No email for four days? Grand Junction Colorado, Oh well we will put up with it because we are stupid! Holiday plans from family, no response, emergencies. no response.. class action suit? I think so!...

No email for four days? Grand Junction Colorado, Oh well we will put up with it because we are stupid! Holiday plans from family, no response, emergencies. no response.. class action suit? I think so! sue the bastards :)

Polson, MT, USA

 – About 3 months ago.

From the email I received "You will be able to log into your new Charter account using your existing Bresnan user ID and password". Lies! Lies! Lies!! all pop3 and smtp servers are down,, no...

From the email I received "You will be able to log into your new Charter account using your existing Bresnan user ID and password". Lies! Lies! Lies!! all pop3 and smtp servers are down,, no outlook support, website wont let you login and the reps say it should be working, WTF? for this great service we pay top dollar!! no info on outage,, what a cover up,, I am an IT tech ,, this is the worst I have ever seen.. Bye Bye Charter

Billings, MT, USA

 – About 3 months ago.

Charter is the worst! The prices go up. The speed goes down. Because they won't upgrade their own equipment, they are charging us $8 per month per box. You can not buy the box; you must rent...

Charter is the worst! The prices go up. The speed goes down. Because they won't upgrade their own equipment, they are charging us $8 per month per box. You can not buy the box; you must rent the box for eternity. What a scam!

Billings, MT, USA

 – About 3 months ago.

My husband works for Charter, and let me tell you, since the change over to digital, we have had nothing but fucking headaches trying to deal with the customer service people, half of whom seem to...

My husband works for Charter, and let me tell you, since the change over to digital, we have had nothing but fucking headaches trying to deal with the customer service people, half of whom seem to think that we are not eligible for "add on packages" to our cable service, the others who seem to think we are, and those in between. They are all a bunch of freaking morons. I had to argue with them that we have "the whole smash" in programming and yet half the channels we were eligible for were turned off to us as "unauthorized." Also, instead of just automatically switching over their employees accounts from Cablevision to Charter accounts, they sent out a vague email saying the employees would have to do it themselves, which lead to all sorts of confusion and stupidity. So, once we got our account switched over, it took TWO WEEKS to get our service back to almost normal. No one in their customer service department seems to know what is going on. I've talked to four different people and all four of them have had different answers to the same question.

And might I add that the female customer service folk seem to be rude, nasty and bitchy if you ask them a question. Every time I call them, I pray to get a guy, because the guys are generally cooler and more easy going.

Arvada, CO, USA

 – About 3 months ago.

Bresnan was great. Charter email SUCKS! I lost all emails and no real help from Charter except apologies. Will probably just go to Gmail and drop the email address I have used for 10 years. What a...

Bresnan was great. Charter email SUCKS! I lost all emails and no real help from Charter except apologies. Will probably just go to Gmail and drop the email address I have used for 10 years. What a pain in the ass> Why didn't they test things before the rolled out this "seamless" change, it's about as seamless as my ass!

Casper, WY, USA

 – About 3 months ago.

OMG. Thanks charter for screwing up my email account. Been working on it now for 4 days trying to get everything to work. Their browser based email is absolutely pathetic, not to mention slower than...

OMG. Thanks charter for screwing up my email account. Been working on it now for 4 days trying to get everything to work. Their browser based email is absolutely pathetic, not to mention slower than molasses in January.. Got minimal help on the phone (which didn't work) using Thunderbird as my email client.
Not to mention screwing up all the channels.

Grand Junction, CO, USA

 – About 3 months ago.

Bresnan > to Optimim > and now to Charter all within this last 10 years or so... and Charter by far has THE WORST "Customer Service" of any of the previous suppliers (IF YOU CAN EVEN GET A...

Bresnan > to Optimim > and now to Charter all within this last 10 years or so... and Charter by far has THE WORST "Customer Service" of any of the previous suppliers (IF YOU CAN EVEN GET A HOLD OF ANYBODY )... They come into town and tell everyone how they are going to "Give" us soo much more... but then when they flip the switch on, it doesn't work... or you don't get that programming there... or all the extra channels they promised are Asian or Mexican ( I'm in MT )... OR WORST OF ALL... They raise the rates again for lesser service, and now we cant even get on our Bresanan email w/o starting fresh with totally new computer hardware & software upgrades... I would drop these guys in a heart-beat if there was any better competition... Charter knows there isn't any so they continue to feed us all of their BS...

Cody, WY, USA

 – About 3 months ago.

Billings, MT Charter email sucks and is unacceptable. Looking for alternatives. Anyone happy with other providers? OR do they all suck? ATT to Bresnan and Dish and now bundled with Charter. I am ready...

Billings, MT Charter email sucks and is unacceptable. Looking for alternatives. Anyone happy with other providers? OR do they all suck? ATT to Bresnan and Dish and now bundled with Charter. I am ready to say enough.

Billings, MT, USA

 – About 3 months ago.

I took cable out because the bill went through the roof all of a sudden. I now wish there was an alternative to their internet service. The speed is slowing daily...the service is dropped all the time...

I took cable out because the bill went through the roof all of a sudden. I now wish there was an alternative to their internet service. The speed is slowing daily...the service is dropped all the time and loading a page is so slow. Really do not like this company at all. The worst part is they don't listen to the customers. It is always our fault when something goes wrong...not theirs.

Bozeman, MT, USA

 – About 3 months ago.

People that have Bresnan email accounts are screwed! Charter so sucks! Unless, as the guy who posted that they have been hacked (which happened to my Bresnan account a couple months ago which they...

People that have Bresnan email accounts are screwed! Charter so sucks! Unless, as the guy who posted that they have been hacked (which happened to my Bresnan account a couple months ago which they lied that it didn't). Email has been down for over 3 days!! It's still a mess!

USA

 – About 3 months ago.

Just spent an hour on the phone with these idiots. My internet is down and they blamed my computer and told me to call that company. It's not my computer. It's them....

Just spent an hour on the phone with these idiots. My internet is down and they blamed my computer and told me to call that company. It's not my computer. It's them.
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