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Charter Communications

Crestline, CA, USA

I have NEVER done this in my life - but these guys are unbelievable - so, Charter confirmed with me 3 times on the phone (took over 3 hours of my time to get this clear as a bell) with 6 different...

I have NEVER done this in my life - but these guys are unbelievable - so, Charter confirmed with me 3 times on the phone (took over 3 hours of my time to get this clear as a bell) with 6 different representatives: "sir, your bill has gone up $27 per month because the 1st year promotional rate has ended and you are now on your 2nd year rate" - so, did anyone explain that when I signed up? NO - here are the 3 options my Charter rep explained to me on how I can reduce my rate: #1. Reduce your services, cut back back channels, return some equipment - So, Reduce the quality of our product and we will reduce your bill. #2. Go compare with our competitors to see if you can get anything better - nice customer service there! and #3. here's the best one of all - DISCONNECT YOUR SERVICE FOR 30 DAYS, and we'll be able to get your the promotional rate for another year, go ahead, people do it all the time. That is the wonderful customer service I am receiving from a company that i just spent $2000 with over the last year. Yes, Virginia, I will be contacting your competitors to compare service - and posting this at least 1000 times on every blog i can find - have a nice day sir!

 – About 1 Hour ago.

Charter Communications

Morristown, TN, USA

Columbia Tennessee Internet is as slow as the early 90's and they have the nerve when i call a complain to try to sell me something else get a grip lets fix my problem first then sell me something...

Columbia Tennessee Internet is as slow as the early 90's and they have the nerve when i call a complain to try to sell me something else get a grip lets fix my problem first then sell me something have had techs out here many many times and still when they leave it is as slow as ever they tell me that its my computer guess what idiots its brand new just bought it last week nothing installed but what is already on it out of the box i have the latest processor and its my computer even there own laptops are pulling the same speed thats why i'm cutting ties with these idiots

 – About 2 hours ago.

Charter Communications

Atlanta, GA, USA

Standing in line to pay a bill for my internet which hasn't worked all day, and I'm one of 22 people standing in line. There are 2 charter people working behind the counter and they're...

Standing in line to pay a bill for my internet which hasn't worked all day, and I'm one of 22 people standing in line. There are 2 charter people working behind the counter and they're getting to a new customer every 4-6 mins. Why do I have to wait to give people money for a product that doesn't even work.

 – About 3 hours ago.

Charter Communications

Slidell, LA, USA

Sweet Christ do I hate Charter. I've only lived here for 3 or so weeks, and I've had decent internet for maybe 70% tops. It goes down at least twice a week, and other days it's got dial-up...

Sweet Christ do I hate Charter. I've only lived here for 3 or so weeks, and I've had decent internet for maybe 70% tops. It goes down at least twice a week, and other days it's got dial-up speed. I'm not asking for fucking Google Fiber, just some consistency. Comcast is more reliable than these shitheads. Not to mention I live on in the sticks, so Charter is my only option. I have a lot of things I need to do from home on my computer, and I essentially have to pray that the Charter gods are gonna bless me with what I fucking pay for that day. Shit is goddamned ridiculous, and it's upsetting that they can get away with it with no repercussions.

 – About 4 hours ago.

Charter Communications

Atlanta, GA, USA

Standing in line to pay a bill for my internet which hasn't worked all day, and I'm one of 22 people standing in line. There are 2 charter people working behind the counter and they're...

Standing in line to pay a bill for my internet which hasn't worked all day, and I'm one of 22 people standing in line. There are 2 charter people working behind the counter and they're getting to a new customer every 4-6 mins. Why do I have to wait to give people money for a product that doesn't even work.

 – About 4 hours ago.

Charter Communications

Atlanta, GA, USA

So I got tired of paying $160/m for poor channel selection and terrible reception, and I decided to cancel my cable service and only do internet. After spending time on the phone with a guy, who's...

So I got tired of paying $160/m for poor channel selection and terrible reception, and I decided to cancel my cable service and only do internet. After spending time on the phone with a guy, who's IQ was similar to the number of decent channels I had while charter, I was told to go to my nearest store location. I stood in line for about 20 minutes, and Finally I got to a rather "pleasant" person who addressed me in a lovely accent that seamlessly blended Ebonics and gibberish. This string of nonsense came from a 4 1/2 ft tall rather stocky redneck woman, who politely asked me "why you want to cancel yur service?!" I told her that I didn't see the point in paying for a service I wasn't enjoying and that I was happier just using the internet service. She tried to explain why it was a good deal, and at this point I thought surely she didn't understand the English I was speaking. (Being born and raised in Alabama, I feel I can point out the short comings of it's worthless citizens.) I finally got through to her, and she canceled my service. The following actually happened, I shit you not! Within 10 seconds of canceling my service, she felt the need to ask me if I was interested in bundling my current internet with phone service and CABEL!!! Normally I don't have too many WTF moments, but what the fuck! I come in to cancel a service and then I get asked if I would like to resubscribe the same service. There are no words to describe the level of incompetency and lack of good business practice. Charter really needs to get it together with there quality of product and more importantly their employees.

Signed a "pleasant" customer

 – About 4 hours ago.

Charter Communications

Northport, AL, USA

You would think in a college town, reliable internet would be easy to come by. As I sit here, my internet is on par with dial-up while my HD channels/on-demand are out. Thanks Charter! ...

You would think in a college town, reliable internet would be easy to come by. As I sit here, my internet is on par with dial-up while my HD channels/on-demand are out. Thanks Charter!

 – About 4 hours ago.

Charter Communications

Atlanta, GA, USA

Standing in line to pay a bill for my internet which hasn't worked all day, and I'm one of 22 people standing in line. There are 2 charter people working behind the counter and they're...

Standing in line to pay a bill for my internet which hasn't worked all day, and I'm one of 22 people standing in line. There are 2 charter people working behind the counter and they're getting to a new customer every 4-6 mins. Why do I have to wait to give people money for a product that doesn't even work.

 – About 4 hours ago.

Charter Communications

Pinckney, MI, USA

Their website is designed to NOT ALLOW customer service - ever!

I have tried to reset my Id/password 8 times with their help, and I remain locked-out. I absolutely cannot wait until I...

Their website is designed to NOT ALLOW customer service - ever!

I have tried to reset my Id/password 8 times with their help, and I remain locked-out. I absolutely cannot wait until I can dump them. They are not even trying to have customer service. I still can't change lots of things that really suck about them.


HELLO CHARTER!!! If you let people do what you promise them to be able to do, you would spend a lot less on advertising - to everyone who already wants to leave. WTF. I assume they are plastered idiots, based on ALL objective evidence. My signal is weak, too. It drops the HD box every night.

I think U-verse is coming. Cannot wait! Intelligent people would not choose Charter, given a choice.

- D

 – About 5 hours ago.

Charter Communications

Lake Mary, FL, USA

Testing...

Testing

 – About 20 hours ago.

Charter Communications

Burbank, CA, USA

Having explosive diarrhea is more satisfying than having charter cable. The kind of diarrhea that burns your asshole because you ate too much hot sauce for lunch. That flushing feeling and cold sweat...

Having explosive diarrhea is more satisfying than having charter cable. The kind of diarrhea that burns your asshole because you ate too much hot sauce for lunch. That flushing feeling and cold sweat as you rush to the toilet type of shit. You know where you have your butt cheeks clinched and have your hand pushed against your asshole because its the last line of defense before your colin unleashes one of the worst feelings on earth. Yes this is better than having Charter.

I have been on this rock hurling through the milky way galaxy for a long time and I have ever been subjected to such incompetence. A border collie is more articulate than Charters best customer service representative. Who trains their installation technicians? Monkeys that throw poop at each other? Three different cable boxes and 3 service calls in 2 months and all I see on the screen are images that look like 3d puzzles! Playing scrabble is more entertaining because I CAN SEE IT!

As Dean Wormer would say. “Charter Cable…. zero point zero”

 – About 20 hours ago.

Charter Communications

Saint Louis, MO, USA

My internet has gone down every day for 28 straight days now. I've been on the phone with them almost every day trying to figure out what is happening. They have sent techs out 7 or 8 times...

My internet has gone down every day for 28 straight days now. I've been on the phone with them almost every day trying to figure out what is happening. They have sent techs out 7 or 8 times already and it still doesn't work. No one has a clue and they treat me like an idiot. On 3 separate occasions they didn't even bother to show up to the appointment. I hate this company.

 – About 20 hours ago.

Charter Communications

Fort Worth, TX, USA

Can someone please explain to me why Charter is only proving there damn watch anywhere chartertv app on apple and android devices? its so frustrating! it feels as though businesses think you can...

Can someone please explain to me why Charter is only proving there damn watch anywhere chartertv app on apple and android devices? its so frustrating! it feels as though businesses think you can only put apps on those. We have windows phones and tablets and desktops but can't use their app on any of it.

 – About 23 hours ago.

Charter Communications

Hoover, AL, USA

What kind of business refuses to publish prices on its services? It is absolutely impossible to find rates on any Charter TV packages aside from the introductory bundles online, nor do the telephone...

What kind of business refuses to publish prices on its services? It is absolutely impossible to find rates on any Charter TV packages aside from the introductory bundles online, nor do the telephone CSRs seem able to furnish either prices or channel details, nor can pricing be found in Charter Communications offices. I just want to know how much it will cost for the BBC channels, the Plex suite and TV Japan. How difficult can this be? For Charter, it seems, it is the most difficult thing imaginable.

 – About 2 days ago.

Charter Communications

Hollister, CA, USA

We should all get together and form our own ANTENNA COMPANY! Money talks with these billion dollar companies. If they start to lose customers they might (just might) stop ripping off the customer...

We should all get together and form our own ANTENNA COMPANY! Money talks with these billion dollar companies. If they start to lose customers they might (just might) stop ripping off the customer with these ridiculous charges - like $11.99 for DVR service; in addition to the $6.99 for the "box". Are you kidding me?

IT'S TIME TO FIGHT BACK PEOPLE!!

 – About 2 days ago.

Charter Communications

USA

43BNN...

43BNN

 – About 2 days ago.

Charter Communications

Lincoln City, OR, USA

ARE YOU KIDDING ME??? Some channels - same dang show on alllll day and 10, 11, 12 year old series - FULL HOUSE?? Really? UGH>> MY mind is blown by the horrible options - forensics and cook offs and...

ARE YOU KIDDING ME??? Some channels - same dang show on alllll day and 10, 11, 12 year old series - FULL HOUSE?? Really? UGH>> MY mind is blown by the horrible options - forensics and cook offs and crazy Utube clip shows. duhhhhhh

 – About 2 days ago.

Charter Communications

Butte, MT, USA

Charter SUCKS!!!!! Internet goes out multiple times a day, EVERY darn day!!! And I have to reset my cable box when i want to watch On Demand???? Why should I have to pay so freaking much for a...

Charter SUCKS!!!!! Internet goes out multiple times a day, EVERY darn day!!! And I have to reset my cable box when i want to watch On Demand???? Why should I have to pay so freaking much for a service that DOESN'T work properly. Totally screwing the people and their money for their CRAPPY "product".

 – About 2 days ago.

Charter Communications

Lake Saint Louis, MO, USA

Seriously fuck these guys with a burning fucking passion. This is my first day of having charter in 8 years. I switched from Uverse to spectrum. I couldn't be more pissed of at life. Went a month...

Seriously fuck these guys with a burning fucking passion. This is my first day of having charter in 8 years. I switched from Uverse to spectrum. I couldn't be more pissed of at life. Went a month without internet the moment I get it I seriously cant even connect my pc the guy was a inconsiderate dick. Only one of my computers work and of course its not my laptop its the burner computer sitting in the fucking corner. Modem wont even work. Send me a hunk of junk modem that overheats in 10 seconds. Tried going to there website to get help all it gave me was automated help which tried all of its recommendations. Didn't do shit. Shuffeled through 5 hours of shit finally found a help line. The man named "Geno" obviously had not a fucking care in the world refused to help Me cause I couldn't wake my step dad up to get his account info and all he told me was the same thing the automated help told me LITERATELY READING IT FROM A SCREEN. Couldn't even ask any questions about why 4 gateways pop up why I cant connect. And I top of that I would tell him I already restarted all the shit and he'd ask me...Have you tried refreshing the modem. And I just said fuck you. There is no excuse for a company with that kind of terrible customer service. I am fucking ashamed to live in this world with these mother fuckers running a industry. See you guys later im going to go masturbate with sand paper and deep throat a cactus hopefully if the internal bleeding doesn't get to me the cyanide pills ill be choking down will. I also herd alcoholism is good this time of year. If it gets me away from these guys thank god.

 – About 3 days ago.

Charter Communications

Gilroy, CA, USA

WORST SERVICE EVER. I have been a happy customer for over 10 years. Today they dropped boxes in my house, I found out they have been charging me for services I did not order for years and I got...

WORST SERVICE EVER. I have been a happy customer for over 10 years. Today they dropped boxes in my house, I found out they have been charging me for services I did not order for years and I got "disconnected" 4 times tonight. They also billed me for 6 months for a router when I told them I had my own and sent the receipt proving it

I am nowhere near done. Suddenly after having 1 remote for my TV, I now have 2. Does the power button work? No, it turns off their box. leaves the TV on. Volume? No. Anything? No. Does it have a Samsung Smart TV button uhhh no. Completely ruined years of support and satisfaction

Then I am told that I have been charged for HBO and Cinemax two channels I never ordered and have never watched (Charter, you can look through your viewed hours logs and you will see ZERO!)

By the way, got so sick of arguing about the router, I ended up eating the cost of $5.95 per month for who knows how many months, Nice
training on wearing the customer down.

On top of all of this, the installer could not figure out how to do a nice job so after hours of installing my own stuff years ago, wire ties and all to make it look nice., I have a ghetto box on a 45 degree angle with wires everywhere. My entire TV experience has been screwed to the point where I am ready to rip it all out and demand refunds for channels I did not order, a router that I did not ask for and more

Same experience, I had basic, no boxes, 1 remote and all was fine. Now $6.99 per month for something I did not want, they charged me for HBO and Cinemanx and don't get me started on the router rent for a router I bought. Got mysteriously disconnected 4 times trying to resolve. Loved Charter for years, despise them now. Considering Dish for the first time ever

 – About 3 days ago.

Charter Communications

Missoula, MT, USA

Hurry up with Google Fiber already!...

Hurry up with Google Fiber already!

 – About 3 days ago.

Charter Communications

Monroe, CT, USA

Charter applied recent updates and now big problems. Here in CT. they kindly provided a new channel bar and every TV MUST have a box or NOGO. They will give a free box for 1 year for any TV that was...

Charter applied recent updates and now big problems. Here in CT. they kindly provided a new channel bar and every TV MUST have a box or NOGO. They will give a free box for 1 year for any TV that was cable only, no box, like my fourth TV.

Now, here's the big problem, when I change channels, periodically I get a busy channel and black screen. Charter help desk instructs me to re-load box. Guess what, I have to follow this procedure multiple times a day. Tech came over today and said I was SOL. This is a known problem produced from recent upgrades and no fix yet. Charter really sucks, they take your money and crappy service.

 – About 3 days ago.

Charter Communications

USA

charter is trying to be the next comcast,have to have new digital box for better service but can,t get to work and then spend an hour and a half on phone with customer nonservice and have to wait...

charter is trying to be the next comcast,have to have new digital box for better service but can,t get to work and then spend an hour and a half on phone with customer nonservice and have to wait until next day for service rep to show up. oh yeah had to go to local charter office to get a rep to schedule service call will get rid of charter asap!!!

 – About 3 days ago.

Charter Communications

Saint Louis, MO, USA

is it still down in Birmingham? I did not have service this mornign....

is it still down in Birmingham? I did not have service this mornign.

 – About 3 days ago.

Charter Communications

Cookeville, TN, USA

Was watching TVLAND HD, it shut off and said that the channel was no longer available and that I would have to upgrade. Obviously too many people watching TVLAND so they have moved it to their...

Was watching TVLAND HD, it shut off and said that the channel was no longer available and that I would have to upgrade. Obviously too many people watching TVLAND so they have moved it to their premium package so they can squeeze another $40 a month from you

 – About 3 days ago.

Charter Communications

Auburn, AL, USA

My internet on campus and at my apartment has constantly been unreliable and constantly crashes. It has made me redo several questions on my HW because when I submitted my answers, the service would...

My internet on campus and at my apartment has constantly been unreliable and constantly crashes. It has made me redo several questions on my HW because when I submitted my answers, the service would crap out and make my computer throw a DNS error, forcing me to restart the section.

 – About 3 days ago.

Charter Communications

USA

No wifi since Friday. This is Monday night. Calling for tech support is a waste of time. Automated messages are no help and wait times are long. Their lack of information throughout this outage has...

No wifi since Friday. This is Monday night. Calling for tech support is a waste of time. Automated messages are no help and wait times are long. Their lack of information throughout this outage has been deplorable.

 – About 4 days ago.

Charter Communications

Opelika, AL, USA

The google DNS isnt working anymore :-( ...

The google DNS isnt working anymore :-(

 – About 4 days ago.

Charter Communications

East Prairie, MO, USA

Charter in Lake Saint Louis , Missouri is terrible.Just did the speed test 5.3 mps..supposed to be getting up to 30..Try to call and complain and the line is always busy...They are a consumer...

Charter in Lake Saint Louis , Missouri is terrible.Just did the speed test 5.3 mps..supposed to be getting up to 30..Try to call and complain and the line is always busy...They are a consumer rip-off..

 – About 4 days ago.

Charter Communications

Knoxville, TN, USA

Spoke to a worthless 1st level tech. Stupid sassy bitch made me want to cancel my Service....

Spoke to a worthless 1st level tech. Stupid sassy bitch made me want to cancel my Service.

 – About 4 days ago.

Charter Communications

Ringgold, GA, USA

No internet for 2 days equals major brain constipation.

Charter fags....

No internet for 2 days equals major brain constipation.

Charter fags.

 – About 4 days ago.

Charter Communications

Kearney, NE, USA

fuckin reterded Charter...

fuckin reterded Charter

 – About 5 days ago.

Charter Communications

Kearney, NE, USA

u mad bro?...

u mad bro?

 – About 5 days ago.

Charter Communications

Columbus, GA, USA

We will not forget today when the power company offers high speed internet.
Chatanooga speeds are incredible, because of the competition.
I wont forget the sucky service. EVER.....

We will not forget today when the power company offers high speed internet.
Chatanooga speeds are incredible, because of the competition.
I wont forget the sucky service. EVER..

 – About 5 days ago.

Charter Communications

Knoxville, TN, USA

well charter won't charge us for anything because my cousin threaten to sacrifice them to his god Aka Lord Jashin...

well charter won't charge us for anything because my cousin threaten to sacrifice them to his god Aka Lord Jashin

 – About 5 days ago.

Charter Communications

Hampton, GA, USA

@knoxville
Yes I admit customer service is very poor. It's not that I'm trying to put down anyone but when I explain what you or any other customers need to do when a tech gets there to...

@knoxville
Yes I admit customer service is very poor. It's not that I'm trying to put down anyone but when I explain what you or any other customers need to do when a tech gets there to help u and the tech find a resolution I don't need someone to back fire at me and call me a "puppet" go read my first two post from trussville, al I was very helpful.

 – About 5 days ago.

Charter Communications

Cleburne, TX, USA

Thanks to Anderson in SC!
I came here to bitch and found a helpful tool.
I hope I remember and apply this in other aspects.
...

Thanks to Anderson in SC!
I came here to bitch and found a helpful tool.
I hope I remember and apply this in other aspects.

 – About 5 days ago.

Charter Communications

Buford, GA, USA

No internet in flowery branch, GA WTF am I paying them for?...

No internet in flowery branch, GA WTF am I paying them for?

 – About 5 days ago.

Charter Communications

Marietta, GA, USA

Kiss my slow ass service.. Charter dont care, they just sitting collecting money .. All you doing is making Comcast look like a champ. You are killing your company..
Whoever has stock in this...

Kiss my slow ass service.. Charter dont care, they just sitting collecting money .. All you doing is making Comcast look like a champ. You are killing your company..
Whoever has stock in this .. Better jump ship ..

 – About 5 days ago.

Charter Communications

USA

FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU...

FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!! FUCK YOU CHARTER!!!!!!!!!!!!

 – About 5 days ago.

Charter Communications

Knoxville, TN, USA

@ Pinson, AL

Wow, I thought this was a site to vent your frustrations about Charter and their customer service. Or lack thereof. Granted most people don't know all of the ins...

@ Pinson, AL

Wow, I thought this was a site to vent your frustrations about Charter and their customer service. Or lack thereof. Granted most people don't know all of the ins and outs of what I takes for the service to work, but at the same time you have to admit that the level of customer service is far below substandard.

 – About 5 days ago.

Charter Communications

Pinson, AL, USA

@anderson s.c.
On the disconnect of a disabled person. So there disabled they shouldn't be disconnected if they don't pay there bill? Hmmm and let's say it was a mistake I would put...

@anderson s.c.
On the disconnect of a disabled person. So there disabled they shouldn't be disconnected if they don't pay there bill? Hmmm and let's say it was a mistake I would put my job on it that charter had credit given to him/her.



 – About 6 days ago.

Charter Communications

Pinson, AL, USA

@anderson, SC
You are a dumbass. I'm a puppet? Go ahead switch providers you still have problems, we live in a imperfect world. It's cable thousands of miles of cable,there is bound to...

@anderson, SC
You are a dumbass. I'm a puppet? Go ahead switch providers you still have problems, we live in a imperfect world. It's cable thousands of miles of cable,there is bound to be a problem somewhere. Maybe making a list like I suggested would get u fixed quicker, instead your that dumbass customer who calls over and over and over and it turns out it's your shitty router you use, or voltage feeding off your house we have told you about 100 times to get fixed. One tech comes out gets familiar with it and says bear with me and work with me an you call I. The next day and get someone new who doesn't know what is going on. I tell you what you give me your address I'll come up to s.c. And fix your problem and make you look like a fool. Us "puppets" know a hell of a lot more then you will ever know.so please save me, you, and this company time an money and switch to direct or att or whoever, but then you wouldn't be saving money though.......and I still ask if you hate it so much hy r u still with charter? Let me guess it happens mostly at night? Peak hours? 7-9 pm? Then request someone come out then and watch it instead of 3-5 where we will not see any problems.

 – About 6 days ago.

Charter Communications

Union, SC, USA

> I'm the one who posted the Google DNS solution.

I forgot to mention two things;
1: I find it faster to use Google's DNS constantly, seeing as it's way faster than...

> I'm the one who posted the Google DNS solution.

I forgot to mention two things;
1: I find it faster to use Google's DNS constantly, seeing as it's way faster than Charter's. There's no real reason to switch back after(if?) they fix it.

2: You can actually connect to other DNS servers as well, if Google's get's crowded and slows down(It'd take a lot, but still possible). OpenDNS is one which I've tested and seems decent. Since mobile networks work(Even if they're incredibly slow), you can search for some more. There's quite a few.

 – About 6 days ago.

Charter Communications

Saint Louis, MO, USA

Anyone know why all the charter tech help numbers are giving busy signal? Ive tried over a dozen different numbers. All busy and unable to reach even a recording...

Anyone know why all the charter tech help numbers are giving busy signal? Ive tried over a dozen different numbers. All busy and unable to reach even a recording

 – About 6 days ago.

Charter Communications

High Ridge, MO, USA

Consistently down for the past 4 hours, good thing I'm not taking online courses....

Consistently down for the past 4 hours, good thing I'm not taking online courses.

 – About 6 days ago.

Charter Communications

Opelika, AL, USA

Thank you to everyone that suggested the google DNS trick :-). Slow connection speeds every night and weekend. Looks like ill be switching to another internet provider as soon as this promotion is...

Thank you to everyone that suggested the google DNS trick :-). Slow connection speeds every night and weekend. Looks like ill be switching to another internet provider as soon as this promotion is over...

 – About 6 days ago.

Charter Communications

USA

Charter sucks ass! If they weren't my only option, I would have left years ago. How can an Internet provider of their scale not have a DES structure that works and is survivable to a storm or...

Charter sucks ass! If they weren't my only option, I would have left years ago. How can an Internet provider of their scale not have a DES structure that works and is survivable to a storm or two. They need to hire some network design engineers that have a freak in clue! Pathetic and sad customer support.

 – About 6 days ago.

Charter Communications

Atlanta, GA, USA

Second outage within a month, fuck you charter....

Second outage within a month, fuck you charter.

 – About 6 days ago.

Charter Communications

USA

McDonough,GA
Omg! Thankd for the Google DNS info. I'm on the internet now. You saved me from getting a failing grade. Thank you!...

McDonough,GA
Omg! Thankd for the Google DNS info. I'm on the internet now. You saved me from getting a failing grade. Thank you!

 – About 6 days ago.

Charter Communications

USA

Sick of Charter....
Going with DSL ...

Sick of Charter....
Going with DSL

 – About 6 days ago.

Charter Communications

USA

Down in Decatur, AL.. If I had a choice, Charter would be in the rear view mirror....

Down in Decatur, AL.. If I had a choice, Charter would be in the rear view mirror.

 – About 6 days ago.

Charter Communications

Brainerd, MN, USA

Two lengthy outages in the past month. What a joke of a company. ...

Two lengthy outages in the past month. What a joke of a company.

 – About 6 days ago.

Charter Communications

Rochester, MN, USA

No internet in MN.....charter sucks balls...

No internet in MN.....charter sucks balls

 – About 6 days ago.

Charter Communications

Union, SC, USA

For those of you having this problem, there is a a relatively simple fix for it.. until Charter get's their shit together.
Change your DNS to connect to Google's. For windows, simply...

For those of you having this problem, there is a a relatively simple fix for it.. until Charter get's their shit together.
Change your DNS to connect to Google's. For windows, simply access your network's properties(Network and Sharing> Click your network>Click properties on the lower part> Click on Internet Protocol version 4(TCP/IPV4)> At the bottom part, click the checkbox for "Use the following DNS server addresses"> On the first row, enter an 8 in each spot(To a total of 4, which should look like 8.8.8.8).> Go to the next row, and do the same... but type in 8.8.4.4> Click OK, OK, then close.

For now, this is the only solution I've found. Not sure how viable it is, or for how long it'll work... but hey, it works for now. :D

 – About 6 days ago.

Charter Communications

Chicago, IL, USA

Charter completely sucks ass. Nothing but problems since I've switched to spectrum.. Overpriced bullshit - I want my money back!...

Charter completely sucks ass. Nothing but problems since I've switched to spectrum.. Overpriced bullshit - I want my money back!

 – About 6 days ago.

Charter Communications

Springfield, MA, USA

No internet again in MA - down last night, up today, down again tonight. WORST INTERNET PROVIDER EVER! Thank God my biz runs on Verizon!...

No internet again in MA - down last night, up today, down again tonight. WORST INTERNET PROVIDER EVER! Thank God my biz runs on Verizon!

 – About 6 days ago.

Charter Communications

Madison, WI, USA

No internet in Madison wi...

No internet in Madison wi

 – About 6 days ago.

Charter Communications

La Crosse, WI, USA

No internet for past 8 hours. Called over 100 times getting only busy signals. Finally connected and advised by recording that they are "fixing" the outage. No ETA given. Now on hold for over...

No internet for past 8 hours. Called over 100 times getting only busy signals. Finally connected and advised by recording that they are "fixing" the outage. No ETA given. Now on hold for over an hour to speak to representative.

 – About 6 days ago.

Charter Communications

Lithonia, GA, USA

No Internet in lawrenceville, Ga. Charter takes the gangbang of black cocks. I hope everyone in the company gets syphilis along with their children. ...

No Internet in lawrenceville, Ga. Charter takes the gangbang of black cocks. I hope everyone in the company gets syphilis along with their children.

 – About 6 days ago.

Charter Communications

USA

The Internet has been down since mid afternoon. I've not tried calling them because I know it will resolve nothing. ...

The Internet has been down since mid afternoon. I've not tried calling them because I know it will resolve nothing.

 – About 6 days ago.

Charter Communications

Deatsville, AL, USA

In Michigan fantasy football draft and charter service falls short. No Internet. Even better all the service lines have a busy signal. Great business charter! ...

In Michigan fantasy football draft and charter service falls short. No Internet. Even better all the service lines have a busy signal. Great business charter!

 – About 6 days ago.

Charter Communications

USA

Fuck you charter!!! Worst cable company ever by far. I hate them and cancelled my cable...

Fuck you charter!!! Worst cable company ever by far. I hate them and cancelled my cable

 – About 6 days ago.

Charter Communications

Stockbridge, GA, USA

No internet in flowery branch, GA WTF am I paying them for?...

No internet in flowery branch, GA WTF am I paying them for?

 – About 6 days ago.

Charter Communications

Stevens Point, WI, USA

Up and Down since 3pm this afternoon!! ...

Up and Down since 3pm this afternoon!!

 – About 6 days ago.

Charter Communications

Chicago, IL, USA

Charter still out in Madison, Wi. Something very weird going on. Did they get hacked?...

Charter still out in Madison, Wi. Something very weird going on. Did they get hacked?

 – About 6 days ago.

Charter Communications

Shasta Lake, CA, USA

Tried calling, got busy signal on every number I could find...slow to no internet in Redding, CA...

Tried calling, got busy signal on every number I could find...slow to no internet in Redding, CA

 – About 6 days ago.

Charter Communications

Montgomery, AL, USA

From Montgomery, AL too. It's been like this since this afternoon :/...

From Montgomery, AL too. It's been like this since this afternoon :/

 – About 6 days ago.

Charter Communications

USA

Montgomery, AL

No service.. it seems company wide. Do u think this is a government kind of thing? It's never been so wide spread....

Montgomery, AL

No service.. it seems company wide. Do u think this is a government kind of thing? It's never been so wide spread.

 – About 6 days ago.

Charter Communications

USA

No internet since 3pm in Glendale, CA. This is stupid....

No internet since 3pm in Glendale, CA. This is stupid.

 – About 6 days ago.

Charter Communications

USA

Hampstead, nc down. Second night in a row. Canceled all charter services effective tomorrow....

Hampstead, nc down. Second night in a row. Canceled all charter services effective tomorrow.

 – About 6 days ago.

Charter Communications

USA

Internet service is down and when I call I only review a busy signal! Are they even taking calls? Hell I just paid my damn bill today!...

Internet service is down and when I call I only review a busy signal! Are they even taking calls? Hell I just paid my damn bill today!

 – About 6 days ago.

Charter Communications

La Crosse, WI, USA

nevermind...still sketchy here...fuck this company....

nevermind...still sketchy here...fuck this company.

 – About 6 days ago.

Charter Communications

USA

WTF ??? It's been 5 hrs . No internet , called every possible number no one answers ... Now I'm watching their commercial how great their services is... Fuck that shit ... For $150 a mnth we...

WTF ??? It's been 5 hrs . No internet , called every possible number no one answers ... Now I'm watching their commercial how great their services is... Fuck that shit ... For $150 a mnth we deserve a better and reliable service ......

 – About 6 days ago.

Charter Communications

Traverse, MI, USA

Call tomorrow and ask for a $20. CREDIT, for lost service. I have received it before. Sometimes you have to ask for the billing department if you get an awkward person on the phone....

Call tomorrow and ask for a $20. CREDIT, for lost service. I have received it before. Sometimes you have to ask for the billing department if you get an awkward person on the phone.

 – About 6 days ago.

Charter Communications

Leeds, AL, USA

Change your that, it is broken and can't reach any domains or links. ...

Change your that, it is broken and can't reach any domains or links.

 – About 6 days ago.

Charter Communications

USA

McDonough, GA
I hope this massive problem is fixed by the morning! ...

McDonough, GA
I hope this massive problem is fixed by the morning!

 – About 6 days ago.

Charter Communications

La Crosse, WI, USA

seems to be back in SE WI...but still acn't get through to cust service...

seems to be back in SE WI...but still acn't get through to cust service

 – About 6 days ago.

Charter Communications

Leeds, AL, USA

Just came back online in Columbus Georgia, going to set up DNS....

Just came back online in Columbus Georgia, going to set up DNS.

 – About 6 days ago.

Charter Communications

Cleburne, TX, USA

Low quality all around. Let me just say if they were an electric service provider, then hand operated appliances would be necessary ! ...

Low quality all around. Let me just say if they were an electric service provider, then hand operated appliances would be necessary !

 – About 6 days ago.

Charter Communications

Canby, OR, USA

Charter sucks. Internet down again. No customer service. Charter is terrible. Got to find a reliable server. Charter sucks...

Charter sucks. Internet down again. No customer service. Charter is terrible. Got to find a reliable server. Charter sucks

 – About 6 days ago.

Charter Communications

USA

Charter WTF! No support message, no tech support, nada. Right in da middle of my sh#t you go down!...

Charter WTF! No support message, no tech support, nada. Right in da middle of my sh#t you go down!

 – About 6 days ago.

Charter Communications

Chicago, IL, USA

They have no information on what's going on or how long the internet will be out. Busy signal every time I try to call. Their web site is no help. Their chat doesn't work. Who's in charge...

They have no information on what's going on or how long the internet will be out. Busy signal every time I try to call. Their web site is no help. Their chat doesn't work. Who's in charge of their support? Give them the big fucken boot! Dip shits! Screw this shit company!

 – About 6 days ago.

Charter Communications

Florence, OR, USA

CHARTER SUCKS, ISN'T THAT THE TRUTH NO SERVICE FOR HOURS, NOT MUCH BETTER WHEN IT WORKS...

CHARTER SUCKS, ISN'T THAT THE TRUTH NO SERVICE FOR HOURS, NOT MUCH BETTER WHEN IT WORKS

 – About 6 days ago.

Charter Communications

Leeds, AL, USA

Hey!! I am in Georgia not Alabama, what is wrong with GPS...

Hey!! I am in Georgia not Alabama, what is wrong with GPS

 – About 6 days ago.

Charter Communications

Glen Carbon, IL, USA

Charter BLOWS!!! Hanging on a dead phone line with no message for ice 20 minutes after the POS IVR put me on HOLD HELL!!
...

Charter BLOWS!!! Hanging on a dead phone line with no message for ice 20 minutes after the POS IVR put me on HOLD HELL!!

 – About 6 days ago.

Charter Communications

Saint Cloud, MN, USA

Yeah, i had to use OpenDNS to get my internet to work today. Their DNS servers are out for the country. Charter sucks....

Yeah, i had to use OpenDNS to get my internet to work today. Their DNS servers are out for the country. Charter sucks.

 – About 6 days ago.

Charter Communications

Chicago, IL, USA

Whelp! Now the Google DNS is not working either...Internet down, still busy on their shitty hotline....St. Louis MO...

Whelp! Now the Google DNS is not working either...Internet down, still busy on their shitty hotline....St. Louis MO

 – About 6 days ago.

Charter Communications

Auburn Hills, MI, USA

Charter internet is down since last 30 minutes in Kalamazoo, MI and I can't find where to log or call an outage .......

Charter internet is down since last 30 minutes in Kalamazoo, MI and I can't find where to log or call an outage ....

 – About 6 days ago.

Charter Communications

Leeds, AL, USA

Columbus Georgia. No internet and down all afternoon. Can't reach tech support. ...

Columbus Georgia. No internet and down all afternoon. Can't reach tech support.

 – About 6 days ago.

Charter Communications

Opelika, AL, USA

Down in Auburn, AL...

Down in Auburn, AL

 – About 6 days ago.

Charter Communications

La Crosse, WI, USA

no service and I get a busy signal instead of any customer service?! a recorded message wouild be bullshit enough, but to basically tell yopur customers to "fuck off" instead? just when I...

no service and I get a busy signal instead of any customer service?! a recorded message wouild be bullshit enough, but to basically tell yopur customers to "fuck off" instead? just when I thought this cmpany couldn't be any worse! WTF

 – About 6 days ago.

Charter Communications

USA

Welp there goes my internet!...

Welp there goes my internet!

 – About 6 days ago.

Charter Communications

USA

Internet down -->greenville sc...

Internet down -->greenville sc

 – About 6 days ago.

Charter Communications

USA

No internet connection >:-(...

No internet connection >:-(

 – About 6 days ago.

Charter Communications

USA

The busy signal is killing me! Charter is the absolute worst. Haven't had Internet for hours and who knows when it's coming back. The fact that I see people posting from multiple states...

The busy signal is killing me! Charter is the absolute worst. Haven't had Internet for hours and who knows when it's coming back. The fact that I see people posting from multiple states doesn't make me feel any better that they'll have this solved quickly....can't even answer they're damn phone or put a message on their website

 – About 6 days ago.

Charter Communications

USA

Internet was fine up until 4 hours ago then went to complete shit. The busy signal on customer service is nice, a pre recorded message saying "hey! We are trying to get our shit together, please...

Internet was fine up until 4 hours ago then went to complete shit. The busy signal on customer service is nice, a pre recorded message saying "hey! We are trying to get our shit together, please be patient" would be worlds better than a busy signal.

 – About 6 days ago.

Charter Communications

Onalaska, WI, USA

Their internet has been either slow or constantly dropping since they rolled out their new bundled package. There is no way I would put them in charge of my phone, tv, and internet. ...

Their internet has been either slow or constantly dropping since they rolled out their new bundled package. There is no way I would put them in charge of my phone, tv, and internet.

 – About 6 days ago.

Charter Communications

Athens, GA, USA

Google DNS works awesome......

Google DNS works awesome...

 – About 6 days ago.

Charter Communications

Athens, GA, USA

Switched to the google DNS...still on hold though...3 hours 46 minutes and counting...

Switched to the google DNS...still on hold though...3 hours 46 minutes and counting

 – About 6 days ago.

Charter Communications

Greenville, SC, USA

internet has been shitting itself for months. On for 30 minutes, out for 30, every hour of the day..called 15+ times to no avail. Now its been out all night supposedly all across the country so their...

internet has been shitting itself for months. On for 30 minutes, out for 30, every hour of the day..called 15+ times to no avail. Now its been out all night supposedly all across the country so their solution is to cut the customer support line so that people can't call in and ditch their garbage service once and for all.


PS~i now "rent" my cable box per month and when i DVR shows, they are butchered with offset video/audio, checkered, lagged, or completely frozen displays intermittently throughout all shows.

 – About 6 days ago.

Charter Communications

USA

Here in St Louis I took a risk with Charter and got the super awesome 100 mbps service. Now I know what it's like to have a Jaguar. When it works it's great, but it's broken half the time....

Here in St Louis I took a risk with Charter and got the super awesome 100 mbps service. Now I know what it's like to have a Jaguar. When it works it's great, but it's broken half the time. Back to Uverse for me.

 – About 6 days ago.

Charter Communications

USA

Its funny how there customer service line hangs up before it even rings.
...

Its funny how there customer service line hangs up before it even rings.

 – About 6 days ago.

Charter Communications

Denton, TX, USA

I agree.. down with Charter. They blow. internet down....

I agree.. down with Charter. They blow. internet down.

 – About 6 days ago.

Charter Communications

La Crosse, WI, USA

Charter sucks! Can't get a hold of anyone, all phone lines busy and no internet service ...

Charter sucks! Can't get a hold of anyone, all phone lines busy and no internet service

 – About 6 days ago.

Charter Communications

Weaverville, NC, USA

Go on your routers settings internet page and change the DNS settings to 8.8.8.8...

Go on your routers settings internet page and change the DNS settings to 8.8.8.8

 – About 6 days ago.

Charter Communications

Osage Beach, MO, USA

I solved it be setting up a free DNS in my router. ...

I solved it be setting up a free DNS in my router.

 – About 6 days ago.

Charter Communications

King George, VA, USA

I recenrly moved and got charter cable/internet. It has been a nightmare ever sincw. They have the WORST service, customer service, everything that i have EVER had to deal with. Saying this as i have...

I recenrly moved and got charter cable/internet. It has been a nightmare ever sincw. They have the WORST service, customer service, everything that i have EVER had to deal with. Saying this as i have lived in several places. There have been so many problems i can't even begin. Currently, i am not able to get my internet to connect. Have called numerous times. The first time, I waited 35 mins for someone to answer the phone. Then, when they did, it was someone who could hardly speak english. Then, when i tokd him the problem, he hung up. Have called back numerous times. It has been answered by the recording. Adter about 10 mins, it would hang up. Unreal. I have work to do and can't do it. I am going ro have my service disconnected. They are horrible in so many ways.

 – About 6 days ago.

Charter Communications

USA

Amen...

Amen

 – About 6 days ago.

Charter Communications

Granite Falls, NC, USA

Fuck charter....

Fuck charter.

 – About 6 days ago.

Charter Communications

USA

119 minutes and counting...

119 minutes and counting

 – About 6 days ago.

Charter Communications

Chicago, IL, USA

STL. INTERNET DOWN ,& DEAD!
Need GOOGLE FIBER same as KC ...

STL. INTERNET DOWN ,& DEAD!
Need GOOGLE FIBER same as KC

 – About 6 days ago.

Charter Communications

Janesville, WI, USA

im more than annoyed. i have a smart tv so literally cannot do ANYTHING. ..seriously!?!they make the customer service line busy... what a fucking joke. ...

im more than annoyed. i have a smart tv so literally cannot do ANYTHING. ..seriously!?!they make the customer service line busy... what a fucking joke.

 – About 6 days ago.

Charter Communications

USA

I am in lawrenceville ga, at least it says "USA"...

I am in lawrenceville ga, at least it says "USA"

 – About 6 days ago.

Charter Communications

Carrollton, GA, USA

Google DNS 8.8.8.8 works. You're welcome, America!!! :D ...

Google DNS 8.8.8.8 works. You're welcome, America!!! :D

 – About 6 days ago.

Charter Communications

USA

95 minutes and counting...on hold...

95 minutes and counting...on hold

 – About 6 days ago.

Charter Communications

Chicago, IL, USA

Internet drops seem worst everyday since so their so call update. Constantly need to reset modem. Not able get through to tech support. Even when you do, they tell you to reset modem. Getting worst...

Internet drops seem worst everyday since so their so call update. Constantly need to reset modem. Not able get through to tech support. Even when you do, they tell you to reset modem. Getting worst daily!

 – About 6 days ago.

Charter Communications

Tampa, FL, USA

I'm in Georgia you dumbass! Tampa really! ?!...

I'm in Georgia you dumbass! Tampa really! ?!

 – About 6 days ago.

Charter Communications

USA

On hold for 88 minutes and counting...Internet in and out all day, I wish another internet service was available in my area, as opposed to distinct "no competition" lines. Next neighborhood...

On hold for 88 minutes and counting...Internet in and out all day, I wish another internet service was available in my area, as opposed to distinct "no competition" lines. Next neighborhood over gets comcast...I am in envy

 – About 6 days ago.

Charter Communications

Tampa, FL, USA

WTF am I paying for? This is BS...

WTF am I paying for? This is BS

 – About 6 days ago.

Charter Communications

Birmingham, AL, USA

Homewood AL
Same deal - internet in and out and no way to report it, no way to speak to anyone and the virtual assistant is a fucking waste of time...

Homewood AL
Same deal - internet in and out and no way to report it, no way to speak to anyone and the virtual assistant is a fucking waste of time

 – About 6 days ago.

Charter Communications

Holmen, WI, USA

They must have closed down shop. Internet is down & getting a busy signal on all lines....

They must have closed down shop. Internet is down & getting a busy signal on all lines.

 – About 6 days ago.

Charter Communications

Mauldin, SC, USA

internet goes down on a regular basis. is down right now, bored to death and their helpline isn't working. fuck you charter, had better service with bloody time-warner....

internet goes down on a regular basis. is down right now, bored to death and their helpline isn't working. fuck you charter, had better service with bloody time-warner.

 – About 6 days ago.

Charter Communications

USA

Internet down...fast busy when dialing customer service...tired of this bs especially for the cost...looking into other high speed internet options...

Internet down...fast busy when dialing customer service...tired of this bs especially for the cost...looking into other high speed internet options

 – About 6 days ago.

Charter Communications

Auburn, AL, USA

Since I moved here and started Charter, watch weekend my service has gone down for no less than two hours. This is false advertising. Charter is selling a service they know they cannot provide....

Since I moved here and started Charter, watch weekend my service has gone down for no less than two hours. This is false advertising. Charter is selling a service they know they cannot provide.

 – About 6 days ago.

Charter Communications

Chicago, IL, USA

Edwardsville Internet outage. all tech support lines busy. Charter get your shit together!...

Edwardsville Internet outage. all tech support lines busy. Charter get your shit together!

 – About 1 Week ago.

Charter Communications

Chicago, IL, USA

PS I am in stl, not Chicago. ...

PS I am in stl, not Chicago.

 – About 1 Week ago.

Charter Communications

Chicago, IL, USA

Charter internet down, their phones are busy. 2nd weekend this month we have had outages....

Charter internet down, their phones are busy. 2nd weekend this month we have had outages.

 – About 1 Week ago.

Charter Communications

Suffolk, VA, USA

CHarter is the worrrrst. I hate you. YOur servers are running window 95 stop pretending; we NEED google FIBER in WISCONSIN....

CHarter is the worrrrst. I hate you. YOur servers are running window 95 stop pretending; we NEED google FIBER in WISCONSIN.

 – About 1 Week ago.

Charter Communications

Suffolk, VA, USA

Internet and phone went down cuz its raining....

Internet and phone went down cuz its raining.

 – About 1 Week ago.

Charter Communications

Whitinsville, MA, USA

any one else having trouble setting their "power-on" channel to a HD channel, such as 785? It defaults to just 5 when I try to put in 785 as the default channel for the TV to come on to...

any one else having trouble setting their "power-on" channel to a HD channel, such as 785? It defaults to just 5 when I try to put in 785 as the default channel for the TV to come on to

 – About 1 Week ago.

Charter Communications

Clio, MI, USA

Their spam filters allow all the spammers to spam me, yet, when I try to report the spammers, their mail filters tell me I cannot send mail, due to it being spam and it filtered. Apparently, their...

Their spam filters allow all the spammers to spam me, yet, when I try to report the spammers, their mail filters tell me I cannot send mail, due to it being spam and it filtered. Apparently, their spam filters only work against the customers, but not the spammers themselves.

 – About 1 Week ago.

Charter Communications

Bozeman, MT, USA

Issue #1 - Just waited 17:31 minutes to speak to a CSA. No notice whether there even IS someone taking calls. I gave up.

Issue #2 - I WAS calling to complain that the Mountain States...

Issue #1 - Just waited 17:31 minutes to speak to a CSA. No notice whether there even IS someone taking calls. I gave up.

Issue #2 - I WAS calling to complain that the Mountain States (like Montana where I live) doesn't receive HBO GO because of reason?? Who knows??

Issue #3 - I've called them before...several weeks ago in fact...asking about Issue #2. I wanted to know when we can receive this service and for someone to contact me about that. They sent me a standard form e-mail that explained nothing I didn't already know.

Issue #4 - When you call their number to sign up for service...BAM...a human on the phone regardless of the day or time. Ask that person for help with an issue? You get an "I can't help you with that" response followed by a transfer to a CSA agent which half the time ends up in Issue #1 above.

Issue #5 - Their commercials tout how much better their service is that Direct TV. However, Direct TV offers HBO GO AND NFL Ticket, among other nice services that Charter currently does not.

Issue #6 - For those lucky Charter customers who DON'T live in Mountain states, they get HBO GO....unless of course you want to watch it on your Apple TV. Then its no dice.

Issue #7 - Charter offers no credits or refunds to their customers (like myself) who don't receive HBO GO even though we pay the same price as their customers do in other parts of the country. I'm hoping someone sues them for a class action lawsuit. They deserve it.

 – About 1 Week ago.

Charter Communications

USA

Glad I just started paying these guys about a week ago, already had loss of connection at least four times, including right now, and they are telling me to pay a price much higher than I agreed to on...

Glad I just started paying these guys about a week ago, already had loss of connection at least four times, including right now, and they are telling me to pay a price much higher than I agreed to on my bill. Ah, the wonders of becoming an adult.

 – About 1 Week ago.

Charter Communications

Bridgewater, CT, USA

charter sucks balls. my service drops like every half hour!...

charter sucks balls. my service drops like every half hour!

 – About 1 Week ago.

Charter Communications

Auburn Hills, MI, USA

Charter has the rudest employees ever! They charged me for channels I do not even have, and when I told them I don't have that level of service, I was called a liar. I told them I know what...

Charter has the rudest employees ever! They charged me for channels I do not even have, and when I told them I don't have that level of service, I was called a liar. I told them I know what channels I have and was then called an idiot. Is this an acceptable way to speak to customers?!?!? Well, guess what, Charter? I now have no level of service because I'm not doing business with a company who allows employees to verbally abuse their customers!

 – About 1 Week ago.

Charter Communications

Madison, WI, USA

Interweb keeps dropping. It's now an every day occurrence....

Interweb keeps dropping. It's now an every day occurrence.

 – About 1 Week ago.

Charter Communications

Madison, WI, USA

I lIke Charter... ...

I lIke Charter...

 – About 1 Week ago.

Charter Communications

USA

This is the third time Charter internet has been down, I went offline on Xbox Live in the middle of a paid Call of Duty tournament match and now I caused my team to lose due to this problem! Shitty...

This is the third time Charter internet has been down, I went offline on Xbox Live in the middle of a paid Call of Duty tournament match and now I caused my team to lose due to this problem! Shitty ass internet !

 – About 1 Week ago.

Charter Communications

Kearney, NE, USA

I'm paying $87 for 2 TVA for cable. I can't even get local stations on my TVs w out boxes. I'm disgusted with Charter because they give you no choice. I can't afford to add two more...

I'm paying $87 for 2 TVA for cable. I can't even get local stations on my TVs w out boxes. I'm disgusted with Charter because they give you no choice. I can't afford to add two more boxes. Sure, they give you one year free...In one year they will jack the price for those 2 boxes. The cost of living goes up and up but my salary stays the same.

 – About 1 Week ago.

Charter Communications

Springdale, SC, USA

lying sacks of shit. They actually tried to tell me that MY modem was theirs, and I owed them for years of rent on it. They never do what they say, cannot deliver service and constantly raise prices...

lying sacks of shit. They actually tried to tell me that MY modem was theirs, and I owed them for years of rent on it. They never do what they say, cannot deliver service and constantly raise prices to pay for smart ass tv ads that suck.
I HATE CHARTER

 – About 1 Week ago.

Charter Communications

Kalamazoo, MI, USA

Fox channel doesn't ever work right, it's always jumpy and scrambled. I have to watch my favorite shows on demand and can't fast forward through the commercials or rewind to see the good...

Fox channel doesn't ever work right, it's always jumpy and scrambled. I have to watch my favorite shows on demand and can't fast forward through the commercials or rewind to see the good parts over . . . CHARTER SUCKS!

 – About 1 Week ago.

Charter Communications

Northborough, MA, USA

I switch from FIOS because the prices just got too high. My expectations were low. The service is inferior. Too much money for all the Internet inconsistency, TV channel outages, etc. The few...

I switch from FIOS because the prices just got too high. My expectations were low. The service is inferior. Too much money for all the Internet inconsistency, TV channel outages, etc. The few calls into support have resulted in wrong information and frustration. On the plus side...Install only took two tries and amazingly, my bill was exactly what they said it would be.

 – About 1 Week ago.

Charter Communications

Holden, MA, USA

constant drops in service, if you play internet games do not get charter internet. also charter please stop the commercials the sell the company as the best in the business, that is bullshit. terms...

constant drops in service, if you play internet games do not get charter internet. also charter please stop the commercials the sell the company as the best in the business, that is bullshit. terms like "fiber rich network" is the kind of misleading advertising jargon that makes me turn off my television. you have sold me second-rate service while increasing my bill for years and this is my honest opinion.

 – About 2 weeks ago.

Charter Communications

USA

Charter has the worst customer service and return policies I have ever been in contact with. I paid a $70 fee to have services connected and was told I'd have to wait over a week for them to come...

Charter has the worst customer service and return policies I have ever been in contact with. I paid a $70 fee to have services connected and was told I'd have to wait over a week for them to come and connect them. I decided that was too long and wanted a refund credited back to my card. Well I was told I have to wait 6 weeks for them to send me a $70 check. What a bunch of BS. Glad I went with a satellite. Still waiting on my credit.

 – About 2 weeks ago.

Charter Communications

Collinsville, IL, USA

In the 9 years I have been with Charter, I can't tell you how many times they have made a "mistake" charge. No other company I've ever been with makes constant mistakes like this. They...

In the 9 years I have been with Charter, I can't tell you how many times they have made a "mistake" charge. No other company I've ever been with makes constant mistakes like this. They are usually quick to take it off, but if you assume you are being charged right, that's money in their pockets!

 – About 2 weeks ago.

Charter Communications

Leeds, AL, USA

Charters internet has been unstable for several weeks. Testing from speedtest.charter.com it shows on the connection graph that there is constant dropoff of connection, which affects all on line...

Charters internet has been unstable for several weeks. Testing from speedtest.charter.com it shows on the connection graph that there is constant dropoff of connection, which affects all on line gaming, causing interruption in connection, every several minutes, sometimes more frequently. It even causes problems with charter phone connectivity. I have had Charter technicians here to test connectivity on the node on the pole outside and there is substantial packet loss. I honestly believe that this is an issue for every Charter customer, across the US. And yes, at night between the hours of 11 pm and 7 am, the problem is even worse. I found a graph on the internet that shows that Charters internet connectivity t gets substantially worse at night time. We all, as Charter customers, pay 200 bucks a month for a bundle that is supposed to provide us with high speed internet up to 60 mgs of download speed, but they do not tell us that there is constant intermittant dropoff in connectivity, which causes problems with gaming, with video, and with overall connectivity to web sites, as well as causes the charter phone to drop calls, you simply lose connection while talking on the phone. This problem has been going on, here, for several weeks.

 – About 2 weeks ago.

Charter Communications

Opelousas, LA, USA

Asked Charter to send me a printout of my services calls and the "notes" that customer service reps make when I call. I was told (after working my way up the food chain) that I would have to...

Asked Charter to send me a printout of my services calls and the "notes" that customer service reps make when I call. I was told (after working my way up the food chain) that I would have to subpoena them in order to get them. Was told that it was an internal company document. Interesting...

 – About 2 weeks ago.

Charter Communications

Rochester, MN, USA

I worked for Charter and recently quit, they treat their employees like crap! I have severe anxiety and was fired for it. Even though I had approved FMLA from my doctor, I missed a couple days and...

I worked for Charter and recently quit, they treat their employees like crap! I have severe anxiety and was fired for it. Even though I had approved FMLA from my doctor, I missed a couple days and they "had to let me go"And their rules are so stupid. We are supposed to rush to troubleshoot and if that doesn't work send out a tech right away and if we take longer than 6-7 minutes per call we get docked points. Yep we are graded for how long we are on the phone, if we are helping someone for 10 or more minutes we get a supervisor sent over to question us, I had elderly/disabled customers alot and it takes some time to troubleshoot and be curtious and offer every solution I can before charging the customer and sending out a tech! Charter is just plain rude, unfair, and has unrealistic goals for their "employees"

 – About 2 weeks ago.

Charter Communications

Morristown, TN, USA

my TV, phone and internet went up, I am ready to cancel them! and their Commericals with that guy are very stupid!
...

my TV, phone and internet went up, I am ready to cancel them! and their Commericals with that guy are very stupid!

 – About 2 weeks ago.

Charter Communications

USA

If you are going to "schedule" a maintinence, why not share it with the rest of the world? Is it funny to you? Is this your little occasional joke you play on your customers? "Hehe, they...

If you are going to "schedule" a maintinence, why not share it with the rest of the world? Is it funny to you? Is this your little occasional joke you play on your customers? "Hehe, they have no idea we're about to pull the plug, and what are they gonna do about it? Nothing!"
If they weren't the only available ISP out here, I'd cancel in a heartbeat.

 – About 2 weeks ago.

Charter Communications

TN, USA

Internet sucks. 30mbs my ass. I may get 10 on a get day. Usually less than one when I actually need some speed.

Cable isn't much better. HBO which is just about worthless goes out all...

Internet sucks. 30mbs my ass. I may get 10 on a get day. Usually less than one when I actually need some speed.

Cable isn't much better. HBO which is just about worthless goes out all the time and the channel lineup sucks. Half the channels just show infomercials and the other half have the same five dumb shows all the time.

They are overpriced too. The only reason I even bother with them is cable and internet are included in my rent. I'm thinking about getting internet somewhere else even though my internet from Charter is free!!!!!

 – About 2 weeks ago.

Charter Communications

San Diego, CA, USA

I cancelled Charter because over the past 7 years, they have slowly increased my rates on cable, phone, and internet and they all suck. Charter sold my phone number to telemarketers and the cable is...

I cancelled Charter because over the past 7 years, they have slowly increased my rates on cable, phone, and internet and they all suck. Charter sold my phone number to telemarketers and the cable is spotty and the internet is hit or miss. When I called them, their response was "Well, we don't make you sign a contract". I would rather sign a contract and KNOW what I am paying versus not having a contract and Charter raise my rates whenever they want. When I called to cancel and go to DIRECTV, the Charter rep started offering me deals and discounts then. I asked why wasn't I offered this before and Charter replied "we are a for profit company and just don't offer discounts to everyone". So I replied "You offer discounts to every new customer" and they said "Oh, that's different". Once they realized they wouldn't keep me as a customer, the Charter rep became very angry and was a real smartass. When I went to take my cable boxes back, there were over 50 people in line doing the same thing. Guess everyone has figured out that Charter values new customers over existing loyal ones.

 – About 2 weeks ago.

Charter Communications

San Diego, CA, USA

I cancelled Charter because over the past 7 years, they have slowly increased my rates on cable, phone, and internet and they all suck. Charter sold my phone number to telemarketers and the cable is...

I cancelled Charter because over the past 7 years, they have slowly increased my rates on cable, phone, and internet and they all suck. Charter sold my phone number to telemarketers and the cable is spotty and the internet is hit or miss. When I called them, their response was "Well, we don't make you sign a contract". I would rather sign a contract and KNOW what I am paying versus not having a contract and Charter raise my rates whenever they want. When I called to cancel and go to DIRECTV, the Charter rep started offering me deals and discounts then. I asked why wasn't I offered this before and Charter replied "we are a for profit company and just don't offer discounts to everyone". So I replied "You offer discounts to every new customer" and they said "Oh, that's different". Once they realized they wouldn't keep me as a customer, the Charter rep became very angry and was a real smartass. When I went to take my cable boxes back, there were over 50 people in line doing the same thing. Guess everyone has figured out that Charter values new customers over existing loyal ones.

 – About 2 weeks ago.

Charter Communications

Billings, MT, USA

no contract... ...

no contract...

 – About 2 weeks ago.

Charter Communications

Cheyenne, WY, USA

Internet drops ever 2 minutes, endless charter commercials, they make you bundle with a house phone, and they still blame it all on the fucking weather. ...

Internet drops ever 2 minutes, endless charter commercials, they make you bundle with a house phone, and they still blame it all on the fucking weather.

 – About 2 weeks ago.

Charter Communications

Bozeman, MT, USA

Currently getting 1 mbps DL speed. 1. ONE! Paying for 30. ...

Currently getting 1 mbps DL speed. 1. ONE! Paying for 30.

 – About 2 weeks ago.

Charter Communications

Grand Junction, CO, USA

It was fine until a little over a month ago. I pay for there "boost" but can only get even basic stable net after 2am to 11am. Anytime after those times I can't even watch youtube without...

It was fine until a little over a month ago. I pay for there "boost" but can only get even basic stable net after 2am to 11am. Anytime after those times I can't even watch youtube without studdering or watch streams. It is impossible for me to play any online games (LoL, Dawngate, etc) unless NO ONE TOUCHES the net from another device or if I have anything streaming from music to streams. I use to watch 1-2 streams at max quality as I played league while my girlfriend played Minecraft on her friends server. It's so god damn bad.

 – About 2 weeks ago.

Charter Communications

Templeton, CA, USA

What an absolute terrible company and service. I guess it's run by a bunch of cocksuckers and jizz swallowers. That's why nobody can answer a phone or actually speak. ...

What an absolute terrible company and service. I guess it's run by a bunch of cocksuckers and jizz swallowers. That's why nobody can answer a phone or actually speak.

 – About 2 weeks ago.

Charter Communications

Allentown, PA, USA

Charter is now driving a "digital upgrade" down our throats that mandates the "rental" ($7/box/month) for each TV in the house. Problem is that I don't want the premium services...

Charter is now driving a "digital upgrade" down our throats that mandates the "rental" ($7/box/month) for each TV in the house. Problem is that I don't want the premium services on every TV in the house. I am sure Charter has visions of dollar signs from their phony rental fee and people ordering their overpriced ON DEMAND movies. For me, however, I will be - for the first time - looking into Roku, Chromecast, and other internet options to replace Charter. Classic example of pushing your customers away. Monopoly businesses will eventually fail; always!!

 – About 2 weeks ago.

Charter Communications

Fort Worth, TX, USA

Azle, Texas

I started having problems the first part of June with my Internet connection going off and on and my TV freezing up and the voice going off and on. Today on August 12 I...

Azle, Texas

I started having problems the first part of June with my Internet connection going off and on and my TV freezing up and the voice going off and on. Today on August 12 I still have a problem and I've asked for updates and no one even will call me back to update me of the problem. I was just told that on August 17 they would again bill me for the full amount of my service even though they tell me they would not be out to bury a new line until after August 18. This company should be banned from doing business in every state in the union. Thanks for nothing Charter!

 – About 2 weeks ago.

Charter Communications

Deatsville, AL, USA

I hate the random intermittent Internet outages. On for 2 days off for 4. On for 4 days off for 3 so annoying. Figure the shit out charter. ...

I hate the random intermittent Internet outages. On for 2 days off for 4. On for 4 days off for 3 so annoying. Figure the shit out charter.

 – About 2 weeks ago.

Charter Communications

Lincoln, NE, USA

I've been trying to get my internet fixed for a month. I heard from another provider in town that Charter only has 30 megabits in to my town, and they are trying to sell 30 megabits to many...

I've been trying to get my internet fixed for a month. I heard from another provider in town that Charter only has 30 megabits in to my town, and they are trying to sell 30 megabits to many residents (not enough bandwidth for everyone) - but of course they won't admit that. The attached link is my collection of notes to date - enjoy.

https://www.evernote.com/shard/s37/sh/1e5497f7-cc45-424a-8b46-946725b59af7/63df2fccbd150aaa6e646daa59029933

 – About 3 weeks ago.

Charter Communications

Pasadena, CA, USA

Seriously though, Yeah, I just cancelled my Charter TV because of their "switch to upgrade the network". They want you to rent an additional box for each TV to decrypt the scrambled signal...

Seriously though, Yeah, I just cancelled my Charter TV because of their "switch to upgrade the network". They want you to rent an additional box for each TV to decrypt the scrambled signal that was put into place to prevent cable TV theft. Don't tell me the analog platform was upgraded to save bandwidth and upgrade the network. Charter did it to prevent service theft and then a double whammy, you get to charge customers extra to decrypt the signal. It's a win-win. I see why Charter went bankrupt in 2009. They provide no incentive to keep current customers there. I called because I was paying $160.00 JUST FOR CATV and Internet. The CSR and CSR Supervisor basically told me to kick rocks. We aren't lowering your bill. In turn, Charter completely lost my business (when, if they would have lowered my bill, say $20 or so, I would have been happy and charter would have still been getting my $160.00.) Now they don't get ANY of my money. Childishly ran company. Will never go back again. I Hope the Charter CEO and or research team reads this too.

 – About 3 weeks ago.

Charter Communications

Pasadena, CA, USA

I don't know who that chick is on the left side of the screen with the blue eyes but damn she's pretty.. Don't know whats up with her flat mouth though,.. That looks kinda weird, but...

I don't know who that chick is on the left side of the screen with the blue eyes but damn she's pretty.. Don't know whats up with her flat mouth though,.. That looks kinda weird, but still, i'd do her.. She's hot :)

 – About 3 weeks ago.

Charter Communications

Escanaba, MI, USA

Customer service website looks like made by a 6 year old learning to program and forces you to solve problems with a real person, which is also a problem finding someone who can give you honest...

Customer service website looks like made by a 6 year old learning to program and forces you to solve problems with a real person, which is also a problem finding someone who can give you honest answers about billing addresses, etc. It is like they are forced to use the same out of date software provided to users online. Guess the CEO does not want to loose golf money paying for website improvements, so they simply loose customers who say screw it and start watching DVDs and simply using the cell phone for necessary internet.

 – About 3 weeks ago.

Charter Communications

Rancho Cucamonga, CA, USA

No other ISP has ever made me want to shove my dick so far down the ceo's throat that he chokes and dies. Take this into consideration if you want to purchase internet from charter....

No other ISP has ever made me want to shove my dick so far down the ceo's throat that he chokes and dies. Take this into consideration if you want to purchase internet from charter.

 – About 3 weeks ago.

Charter Communications

Hesperia, CA, USA

I try to play games online with charter internet, but I can't because it cuts out every 3 minutes, im not even exaggerating.
...

I try to play games online with charter internet, but I can't because it cuts out every 3 minutes, im not even exaggerating.

 – About 3 weeks ago.

Charter Communications

Birmingham, AL, USA

Anyone now how to get Charter to put a connection box on the power pole outside my house? They ran their cable line down the main street and my house sits on one of side streets (the cable goes right...

Anyone now how to get Charter to put a connection box on the power pole outside my house? They ran their cable line down the main street and my house sits on one of side streets (the cable goes right by my house) but they say they cannot connect it because they would have to "build the line". Okay, there are 12 homes that want cable but you can't put a junction box in to give them access, but the guy in the old trailer you want to give him cable?

 – About 3 weeks ago.

Charter Communications

Anderson, SC, USA

@Trussville AL Usa you are another Charter puppet another talking box for them.

Save it plenty of us have seen the REAL Charter and what its actually about .

Did you know...

@Trussville AL Usa you are another Charter puppet another talking box for them.

Save it plenty of us have seen the REAL Charter and what its actually about .

Did you know they canceled the service of a man who was disabled? Of course not Charter is not the problem WE are its so obvious thats what you are implying.

 – About 3 weeks ago.

Charter Communications

Trussville, AL, USA

To all customers, going digital was goverment forced by our once president George bush. Every cable provider has till the end of the year to be all digital. So stop saying charter "forced"...

To all customers, going digital was goverment forced by our once president George bush. Every cable provider has till the end of the year to be all digital. So stop saying charter "forced" digital. To the customer in warrior there is a office in Gardendale that would more than happy to provide you with boxes. I have worked in warrior and honestly you won't get anything better or cheaper in that area. So go ahead and switch to direct or dish or even att with only DSL in warrior and we will see you back in a year or less

 – About 3 weeks ago.

Charter Communications

Trussville, AL, USA

I work for this company everyone hates, honestly there is nothing wrong with charter, when a tech comes out you need to make him walk thru every process of trouble shooting. Some techs are good and...

I work for this company everyone hates, honestly there is nothing wrong with charter, when a tech comes out you need to make him walk thru every process of trouble shooting. Some techs are good and some actually care. If I could fix everyone's problems I would. It will also help techs if you have tiling write down what time and channel so we can see a pattern, same for internet. This is an imperfect world, I have worked in every feild and cable is the best to go. Next time a tech comes out ask them to shoot your house for noise. If the noise is less then -47.0 then they will need to fix it and about 80 percent of the problems will disappear. Keep calm and press on.

 – About 3 weeks ago.

Charter Communications

Anderson, SC, USA

Fort Worth, TX, USA
You guys are stupid, it depends where your live to get good internet. Internet is amazing. My friends always tell me that my internet is good. Nothing beats charter. Simple...

Fort Worth, TX, USA
You guys are stupid, it depends where your live to get good internet. Internet is amazing. My friends always tell me that my internet is good. Nothing beats charter. Simple and fast

Shut the fuck up we arent stupid we are realistic and honest you are just one of the many zombies willing too put up with all this bullshit from this pathetic company.

 – About 3 weeks ago.

Charter Communications

Mankato, MN, USA

do NOT trust Mankato Charter TV with your money!!!! worst cable ever....

do NOT trust Mankato Charter TV with your money!!!! worst cable ever.

 – About 3 weeks ago.

Charter Communications

Mankato, MN, USA

why does charter tv in mankato not answer questions? just take money then shut you down to blue screen at least three days with no explanation!!!!!!...

why does charter tv in mankato not answer questions? just take money then shut you down to blue screen at least three days with no explanation!!!!!!

 – About 3 weeks ago.

Charter Communications

Mankato, MN, USA

why only blue screen with mankato charter tv since aug 3rd? no warning no explanation. today is aug 6th 2o14. started only blue screen at 3:30am on aug 3rd 2014...

why only blue screen with mankato charter tv since aug 3rd? no warning no explanation. today is aug 6th 2o14. started only blue screen at 3:30am on aug 3rd 2014

 – About 3 weeks ago.

Charter Communications

Fort Worth, TX, USA

You guys are stupid, it depends where your live to get good internet. Internet is amazing. My friends always tell me that my internet is good. Nothing beats charter. Simple and fast...

You guys are stupid, it depends where your live to get good internet. Internet is amazing. My friends always tell me that my internet is good. Nothing beats charter. Simple and fast

 – About 3 weeks ago.

Charter Communications

Garden City, AL, USA

I should have known that with Charter nothing is simple. I cannot get my new required digital set box to work. The screen says that My digital service has been disconnected. I spent an hour with...

I should have known that with Charter nothing is simple. I cannot get my new required digital set box to work. The screen says that My digital service has been disconnected. I spent an hour with customer service= another waste of time. I wish we had some other option around here. It took me over 2 weeks of calls and servicemen to get my internet hooked up in June! GRRRRRRRRRRRRRRRR Frustration to the max.

 – About 3 weeks ago.

Charter Communications

Campobello, SC, USA

Internet keeps on dropping and dropping! Charter Spectrum my ass!!! Worst cable provider and worst technical support. Habitual liars!!! ...

Internet keeps on dropping and dropping! Charter Spectrum my ass!!! Worst cable provider and worst technical support. Habitual liars!!!

 – About 3 weeks ago.

Charter Communications

Glendale, CA, USA

internet keeps dropping out and always very frustrating to stream video and game on...

internet keeps dropping out and always very frustrating to stream video and game on

 – About 4 weeks ago.

Charter Communications

Chicopee, MA, USA

Charter is the worse fucking cable company around. Every night when i'm watching T.V. the Fucking Box Resets and Charter does its up dates. Then few hours later that fucking Blasted Public Service...

Charter is the worse fucking cable company around. Every night when i'm watching T.V. the Fucking Box Resets and Charter does its up dates. Then few hours later that fucking Blasted Public Service channel screams about if this had been an actual emergency If it was a emergency. I wouldn't wait around for my fucking government to save me Chances are they created the emergency like Katrina & 9/11
All so when watching some channels the picture gets slowed and drops in and out.
My fucking corrupted town only allows charter so I have no choice and the Dish is just as bad. What ever happened to good company's that wanted to provide a good service at a reasonable price?? all we have now is Corporate Greed and fucking CROOKS

 – About 4 weeks ago.

Charter Communications

USA

Fucking charter comm in Los angles sucks ass. Internet keeps dropping. When is the Feds going to fucking deregulate so we can choose different vendors in steadying of being locked in. ...

Fucking charter comm in Los angles sucks ass. Internet keeps dropping. When is the Feds going to fucking deregulate so we can choose different vendors in steadying of being locked in.

 – About 4 weeks ago.

Charter Communications

Montgomery, AL, USA

Hey I live in Albertville, AL and I'm back again this week to. So I'm supposed to be getting 100mbps and I'm getting a whopping 0.8. Yeah that's right 0.8 with 3 different speed...

Hey I live in Albertville, AL and I'm back again this week to. So I'm supposed to be getting 100mbps and I'm getting a whopping 0.8. Yeah that's right 0.8 with 3 different speed test's neither me nor any of my neighbors have working internet. Chapter came out 2 weeks ago and said the problem was because of our neighbors (who also have charter) then they supposedly fixed the issue (the fix that only lasted a day), they came out again last week with a different guy saying once AGAIN THE PROBLEM WAS BECAUSE OF OUR NEIGBORS!! WE CALL AGAIN TODAY ARE PUT ON HOLD ONLY TO BE TOLD YOU GUESSED IT THE PROBLEM WAS BECAUSE OF OUR NEIGBORS!!

 – About 4 weeks ago.

Charter Communications

Georgetown, GA, USA

Our Charter cable has been freezing up all afternoon. WTF?? Just switched from AT&T Uverse since they went up on my bill. Been with AT&T for over 4 years and loved them. Thinking about paying the...

Our Charter cable has been freezing up all afternoon. WTF?? Just switched from AT&T Uverse since they went up on my bill. Been with AT&T for over 4 years and loved them. Thinking about paying the extra and going the f!@k back!

 – About 4 weeks ago.

Charter Communications

Great Falls, MT, USA

They need more hd channels and need to fix the freezes. Nothing more annoying than a show you are into starts freezing and gets pixelated. ...

They need more hd channels and need to fix the freezes. Nothing more annoying than a show you are into starts freezing and gets pixelated.

 – About 4 weeks ago.

Charter Communications

Scottsboro, AL, USA

Auburn, this is Cullman, Alabama. War Eagle. ditto your remarks. Charter, tell us when the lights go out or when you plan on dimming them. Please....

Auburn, this is Cullman, Alabama. War Eagle. ditto your remarks. Charter, tell us when the lights go out or when you plan on dimming them. Please.

 – About 4 weeks ago.

Charter Communications

Scottsboro, AL, USA

Okay, it's been almost 24 hours now that my internet connection with Charter is at .05 mps. So why am I paying for 100 mps at a monthly cost of $100? Is this the cost of going all digital for...

Okay, it's been almost 24 hours now that my internet connection with Charter is at .05 mps. So why am I paying for 100 mps at a monthly cost of $100? Is this the cost of going all digital for Charter cable tv? If so, why is my internet speed affected?

 – About 4 weeks ago.

Charter Communications

Opelika, AL, USA

Tonight, in Auburn, Alabama, Charter's high speed internet service is giving us just 5.95 Mbps...

... that sucks a big donkey dyk!...

Tonight, in Auburn, Alabama, Charter's high speed internet service is giving us just 5.95 Mbps...

... that sucks a big donkey dyk!

 – About 4 weeks ago.

Charter Communications

Chesterfield, MO, USA

why advertise 30mbps yet at max i get 1.5, what a load of shit!...

why advertise 30mbps yet at max i get 1.5, what a load of shit!

 – About 4 weeks ago.

Charter Communications

Denver, NC, USA

More internet connectivity issues, nearly 24hrs straight at this point. This has been rampant for the entire county since yesterday. Now it's some type of wonderful DNS/Routing issue that is...

More internet connectivity issues, nearly 24hrs straight at this point. This has been rampant for the entire county since yesterday. Now it's some type of wonderful DNS/Routing issue that is borking 1/2 the internet and causing the other half to be slow like 56K... Way to use my $100+ a month Charter

 – About 4 weeks ago.

Charter Communications

Lincolnton, NC, USA

Denver, NC. Internet connection dies. Internet phone does not work. Charter chat does not work. Email works sometimes and can access some sites - sometimes....

Denver, NC. Internet connection dies. Internet phone does not work. Charter chat does not work. Email works sometimes and can access some sites - sometimes.

 – About 4 weeks ago.

Charter Communications

Terrell, NC, USA

Internet goes out multiple times every week for a few hours. Cannot connect to certain websites. Skype call quality dropping due to internet being utter shit....

Internet goes out multiple times every week for a few hours. Cannot connect to certain websites. Skype call quality dropping due to internet being utter shit.

 – About 4 weeks ago.

Charter Communications

Schaumburg, IL, USA

FWIW... Charter installed my cable services without grounding them. The result was damage to my circuit box. My electrician & a charter tech came to my home, a few hours apart. The electrician arrived...

FWIW... Charter installed my cable services without grounding them. The result was damage to my circuit box. My electrician & a charter tech came to my home, a few hours apart. The electrician arrived first but could not figure out how the circuits were blown. He was able to fix the circuits but did not check the circuit that Charter's amplifier was using. When the Charter tech came to my home after the electrician had left, he scrutinized the situation and diagnosed it as the result of my Charter services not being grounded on installation. He hooked-up a ground box and told me that should remedy the situation. He then told me that other homes in the area also had cable installed without grounding. I then informed the electrician what he Charter tech told me and he said, That explains it then!". I then called-up Charter to inquire about compensation for the money I spent on the electrician. A supervisor informed me that the tech who diagnosed the problem was not actually a "Charter" tech. He told me he was a "third party" and I would have to sue him for my damages. I asked him if it was Charter's policy to send techs to customers homes under the guise as a Charter "agent" who are not agents of Charter? His response was to tell me that my damage claim was "denied and then he hung up on me. A woman who was listening in on the call from Risk Management called me back to tell me that the supervisor was wrong and that "research" had to be conducted to discern who damaged what. Without coming to my home, without gathering any evidence and without speaking to my electrician, I was informed AGAIN, that my damage case was "denied". Again, I spent many more hours, countless hours, attempting to go over the heads of numerous Charter supervisors & Risk management people to no avail. Meanwhile, Charter's amplifier was dangling from my basement ceiling and connected via an extension chord to an outlet designated to a working circuit. I called Charter to see if they could tend to it. They sent a tech over and all he said he could do was secure some dangling wires to studs in my basement and that his supervisor must look at it because it was over his head. His supervisor called me and told me HE would do the research and evidence gathering Charter never did. He told me he was "local" and he would take care of it for me. We mad an appointment for him to come and take pics and gather evidence. He was a no-show. I emailed him 4 times with no response and left him messages on his voice mail that he did not return either. Again, I was again subjected to countless hours on the phone seeking assistance. Finally I was contacted by someone in the "damage department". She told me SHE would gather evidence and have someone take pics of the damage. She scheduled an appointment and again, no one came. I called her to inquire why no one showed-up for the appointment and she told me another woman in the damage department must call me. So I called he and was told, "no", she must make the appointment. Before I could call her back again, I rec'd a DENIAL LETTER via email. I called her up to inquire how I could be "denied" when NO ONE HAS COME TO LOOK AT THE DAMAGE YET? She talked over me and hung-up. It was back to the phone, countless hours spent in the Charter maze of hell looking for customer service. Finally another woman from Risk Management called me back. She arranged for 2 supervisors to come and inspect the damage. They did. I was asked to provide some documentation as well before they would decide on my damage claim being accepted or not. I had questions about the documentation they requested I provide and it took me 4 hours (2 hours one day & 2 hours the next) to get a message to the woman I was to provide the documentation to. I had to go through the woman in the damage dept (who had already denied my claim w/o conducting research) to contact the woman to whom I had questions for in regards to the documentation she requested. Instead of forwarding my questions to her or asking her to contact me so I could ask her those questions myself, she informed me she was denying my claim because the Charter equipment was not damaged. I informed her my dishwasher, dryer, refrigerator, were not damaged either, it was the circuit boc, and that THEIR tech, (a tech they were trying to tell me was not affiliated with Charter and was no longer with the company & who diagnosed their gross negligence - not grounding their services - and installed a ground box to prevent future damage to my circuit box), was who diagnosed the Charter installer's GROSS NEGLIGENCE. I was hung-up on again. I filed a case with the BBB. I informed Charter that, per their agreement, arbitration was next & that was on their dime. I told Charter that either in a lawsuit after arbitration, or IN arbitration, I would get the ID of the tech who WAS an "agent" of Charter (per their agreement) and who diagnosed Charter's gross negligence, not grounding their services upon installation. They then offered to cover me for the costs of repairing their damage. No "I'm sorry", no recompense for the hours upon hours I spent on the phone, etc... to the END I was hung-up on on treated like a POS. Anyone dealing with this company must understand... they will STALL, they will rush to DENY your claims/allegations, they will treat you like garbage right after they apologize for how poorly the previous Charter shill treated you. Make sure you get all their names, all their ID numbers. DOCUMENT EVERYTHING & READ THEIR AGREEMENT TERMS. They count on you not having read them to d*ck you around (at least in my experience). Go to the BBB where their acts against you can be made public. Shine a light on how this corporation treats its customers. They depend on you to give-up and they will do everything in their power to MAKE you give up. DO NOT.

 – About 4 weeks ago.

Charter Communications

Cameron, NC, USA

God i hate Charter internet!!!! Every time a storm comes around it's always knocked down. And when you are a singer that has 8 days to learn a song for a wedding, I need internet that is fast and...

God i hate Charter internet!!!! Every time a storm comes around it's always knocked down. And when you are a singer that has 8 days to learn a song for a wedding, I need internet that is fast and durable. Charter doesn't do any of that for me. Charter is horrible!!!!! >:(

 – About 4 weeks ago.

Charter Communications

Mandeville, LA, USA

Abita Springs LA
i pay for this 30mbps shit thats only .70 right now. i call these glorified fucktards and they say everything is fine in the area and the techs say all the equipment is...

Abita Springs LA
i pay for this 30mbps shit thats only .70 right now. i call these glorified fucktards and they say everything is fine in the area and the techs say all the equipment is working.OBVIOUSLY FUCKING NOT or you wouldnt be on my goddamn speeddial.i hope whoever runs this shitty ripoff of a company ends up in a medical journal for getting some never before seen bone cancer that makes their bones paper thin and brittle and fall down the up escalator.fucking racket is what it is.goddamn techs might as well be teamsters.FUCK YOU CHARTER i will start firebombing your work crews!!!

 – About 4 weeks ago.

Charter Communications

Saint Louis, MO, USA

I think all the people on here are just little bitches, always something to bitch about and want everything for free....

I think all the people on here are just little bitches, always something to bitch about and want everything for free.

 – About 4 weeks ago.

Charter Communications

Newberry, MI, USA

Ishpeming, MI

I'm 47 years old, my Dad is 82. I have never heard my Dad throw out the F-bomb until yesterday when he was telling me how Charter is going digital and now he'll have...

Ishpeming, MI

I'm 47 years old, my Dad is 82. I have never heard my Dad throw out the F-bomb until yesterday when he was telling me how Charter is going digital and now he'll have to pay to rent the digital to analog boxes. He's pissed!!

 – About 4 weeks ago.

Charter Communications

USA

For some reason it says that I am in Warrior, AL.... Not true I am in northeast Alabama... Boaz to be exact......

For some reason it says that I am in Warrior, AL.... Not true I am in northeast Alabama... Boaz to be exact...

 – About 1 Month ago.

Charter Communications

Warrior, AL, USA

I use to love Charter but we found out yesterday that as of August 5, 2014 we are losing our local channels. We live about 45 minutes from Huntsville, Alabama and have been in their market from day 1...

I use to love Charter but we found out yesterday that as of August 5, 2014 we are losing our local channels. We live about 45 minutes from Huntsville, Alabama and have been in their market from day 1 but with this new forced digital, Charter has taken it upon themselves to make Birmingham our local market. It takes over an hour to drive to Birmingham from here and in the event of severe weather... Birmingham stations don't even mention us. Very disappointed - guess we'll be cancelling our Charter account!!!

 – About 1 Month ago.

Charter Communications

Rancho Cucamonga, CA, USA

SRSLY? Internet getting disconnected every 3 minutes? It sucks how we do not have any other option for internet service provider...

SRSLY? Internet getting disconnected every 3 minutes? It sucks how we do not have any other option for internet service provider

 – About 1 Month ago.

Charter Communications

Rochester, MN, USA

Save you sanity, stay away from Charter Communications. Email out more than you will be able to stand. Long waits to even get to talk to some kind of tech. Then tech come to your house every one of...

Save you sanity, stay away from Charter Communications. Email out more than you will be able to stand. Long waits to even get to talk to some kind of tech. Then tech come to your house every one of them tells you something different and none of them are correct! NIGHTMARE

 – About 1 Month ago.

Charter Communications

Marquette, MI, USA

Charter SUCKS..... website designed to keep you from calling a live person. Email is out frequently... Whoever is the CIO ought to be fired for not having redundant systems... Wait... that would make...

Charter SUCKS..... website designed to keep you from calling a live person. Email is out frequently... Whoever is the CIO ought to be fired for not having redundant systems... Wait... that would make sense and sense is something executiveslack...

 – About 1 Month ago.

Charter Communications

Medford, OR, USA

Charter customers for 14 years. To be fair, they were pretty reliable until their forced digital changeover a few months ago. Now, our email is down half of the time--and we have an internet business....

Charter customers for 14 years. To be fair, they were pretty reliable until their forced digital changeover a few months ago. Now, our email is down half of the time--and we have an internet business. Use your imagination. Charter is now about as reliable as Congress, but not as popular.

 – About 1 Month ago.

Charter Communications

USA

Fuck charter!! I got mailed a bill with MY addres on it so I called charter to pay the amount and I decided to use the goddamn automated version and I payed the bill. A few minutes later looking at...

Fuck charter!! I got mailed a bill with MY addres on it so I called charter to pay the amount and I decided to use the goddamn automated version and I payed the bill. A few minutes later looking at the bill and it's not my roommates name on the bill that the account is under but someone completely random. I call charter up again and explain the error and they tell me they can't tell me anything about EITHER accounts nor refund my money. It's so fucking simple, just cancel the payment and let me pay our bill but no they can't because I'm not the account holder. I then tell them to look at the payments for the last 6 months andu name is clearly the name on the card, but they still can't do shit about it! I eventually talk to a supervisor who wants me to fax over the receipt from the wrong payment to they can fix it. Yeah fucking righr! Goddamn fucking charter.

 – About 1 Month ago.

Charter Communications

Linn Creek, MO, USA

Just told that it will take 14 business days for my business internet to be relocated to the building next door. Really, 14 Biz days. In a small town like ours I would think you could get it done the...

Just told that it will take 14 business days for my business internet to be relocated to the building next door. Really, 14 Biz days. In a small town like ours I would think you could get it done the next day. Very unhappy with this company.

 – About 1 Month ago.

Charter Communications

Sparta, IL, USA

So, all day long I have been trying to get a hold of Charter Business Internet Support, each time that I called, I was placed on hold for well over 20 - 30 minutes. I am currently on my 5th try to get...

So, all day long I have been trying to get a hold of Charter Business Internet Support, each time that I called, I was placed on hold for well over 20 - 30 minutes. I am currently on my 5th try to get through and it's been 10 minutes so far. I would think they would want to take care of the business customers a little better than this...

 – About 1 Month ago.

Charter Communications

Saint Louis, MO, USA

Whilst watching three's company my TV glitches and turned to a porn!!! What if my children had been awake? Not OK! ...

Whilst watching three's company my TV glitches and turned to a porn!!! What if my children had been awake? Not OK!

 – About 1 Month ago.

Charter Communications

Roscoe, IL, USA

Customers for over 16 years. Since recent "upgrades" to service we've had trouble with the signal. Revolving door of technicians (hours of our time spent wasted for techs that don't...

Customers for over 16 years. Since recent "upgrades" to service we've had trouble with the signal. Revolving door of technicians (hours of our time spent wasted for techs that don't even bother to show up) who just blame the previous guy's work for the problem. When decided to cancel all services, they want to send service guy out to waste yet MORE of our time to remove their "permanent" hardware from our home. Oh, and for our "trouble", they took $20 off of our $149 monthly bill. Like we even received $20 worth of service this month...

 – About 1 Month ago.

Charter Communications

Moro, IL, USA

I love Charter. Sure they make a few mistakes here and there but they just upgraded my speeds for free from 30Mbps to 100Mbps....

I love Charter. Sure they make a few mistakes here and there but they just upgraded my speeds for free from 30Mbps to 100Mbps.

 – About 1 Month ago.

Charter Communications

Genoa City, WI, USA

Wow. I just spent an hour on the phone trying to explain to the Charter rep why it is an unfair business practice to charge an $11.99 router lease for three years for a $25 router. When you...

Wow. I just spent an hour on the phone trying to explain to the Charter rep why it is an unfair business practice to charge an $11.99 router lease for three years for a $25 router. When you "lease" something, you eventually own it. I just hope congress regulates this industry at some point, they exploit consumers on a regular basis with absolutely no remorse.

 – About 1 Month ago.

Charter Communications

Saint Louis, MO, USA

Charter's cable internet is less reliable than my Virgin Mobile phone as a hotspot. FFS get your crap together....

Charter's cable internet is less reliable than my Virgin Mobile phone as a hotspot. FFS get your crap together.

 – About 1 Month ago.

Charter Communications

Watsonville, CA, USA

Charter is the worst company in America ! the suck...

Charter is the worst company in America ! the suck

 – About 1 Month ago.

Charter Communications

USA

Just received the new bill. Went up again! looking to say good bye to Charter forever...

Just received the new bill. Went up again! looking to say good bye to Charter forever

 – About 1 Month ago.

Charter Communications

Waterloo, IL, USA

BIG business and no accountability. Spend more on customer service and actual service rather than your commercials. ...

BIG business and no accountability. Spend more on customer service and actual service rather than your commercials.

 – About 1 Month ago.

Charter Communications

Fort Worth, TX, USA

just got spectrum 2 days ago in fort worth. only the power, channel and volume key work on my cisco boxes. so no menu. i called twice but they forward it to a special
soectrum group which has...

just got spectrum 2 days ago in fort worth. only the power, channel and volume key work on my cisco boxes. so no menu. i called twice but they forward it to a special
soectrum group which has never called. Also there is no sound on my HDR recorder.
And the units keep turning themselves off. Anyone else having problems?

 – About 1 Month ago.

Charter Communications

Kalamazoo, MI, USA

We were watching the new Greg Poehler show from Sweden On Demand because we missed one. It froze in the middle while playing a commercial Tried to restart, couldn't, it wanted to start at the...

We were watching the new Greg Poehler show from Sweden On Demand because we missed one. It froze in the middle while playing a commercial Tried to restart, couldn't, it wanted to start at the beginning. Turned everything off and waited (reboot), tried again, it wanted to start at the beginning. This isn't even a problem with our DVR, like usual. We figure On Demand should work. It didn't. We didn't want to turn off the sound and wait 15 minutes to let it catch up with us, so we just gave up. Couldn't finish the show, so we got less than we wanted. Like we have since we can no longer watch TV upstairs or down without extra fees because of the switch to all digital (need boxes for all TVs). So we're getting reduced service for the same $146 a month. Seriously? Wait - I did get the upstairs TV to get 3 local stations with rabbit ears and a digital converter, so I can watch the late news in bed before falling asleep.

If the Cable Kings didn't have live sports all sown up, we could switch to antenna and Hulu. Thanks for nothing, Charter. You suck.

 – About 1 Month ago.

Charter Communications

Arroyo Grande, CA, USA

Charter communications no longer allow customer owned cable modems and forcing everyione to get digital cable boxes for tv service....

Charter communications no longer allow customer owned cable modems and forcing everyione to get digital cable boxes for tv service.

 – About 1 Month ago.

Charter Communications

Anderson, SC, USA

Fucking bastards! Internet connectivity issues a dvr that constantly fucks up and says 8888 and makes the whole damn thing start all over with every channel saying too be announced on it. Seriously...

Fucking bastards! Internet connectivity issues a dvr that constantly fucks up and says 8888 and makes the whole damn thing start all over with every channel saying too be announced on it. Seriously these shitheads need too be sued already for their unprofessionalism and utter lack of regard for their customers.

 – About 1 Month ago.

Charter Communications

USA

Slow, slow, slow. Then down, then down again. Charter is the dial up of cable. The beach is crowded in the summer. How's about enough bandwidth to check email at least. Horrible....

Slow, slow, slow. Then down, then down again. Charter is the dial up of cable. The beach is crowded in the summer. How's about enough bandwidth to check email at least. Horrible.

 – About 1 Month ago.

Charter Communications

USA

Well after not being able to get online I decided to Google "Charter Internet" and look what I found!!!!!!!! A lot of people with the same problem but Charter tells me it's all good in my...

Well after not being able to get online I decided to Google "Charter Internet" and look what I found!!!!!!!! A lot of people with the same problem but Charter tells me it's all good in my area. Called for a tech to come out but can only get one tomorrow and it's 10:30 am so sounds like they are busy fixing outages to me. If I find a better optic I am gone!!!!!!! Any suggestions????? Fort Worth,TX

 – About 1 Month ago.

Charter Communications

Billings, MT, USA

I pay $260 per month for garbage. Their internet is a fucking joke. Their On Demand hasn't changed in 10 years. Same menu and ridiculous music. I live in Montana so there's some bullshit...

I pay $260 per month for garbage. Their internet is a fucking joke. Their On Demand hasn't changed in 10 years. Same menu and ridiculous music. I live in Montana so there's some bullshit where it's not Charter. It's "Charter-West." This way we pay more than normal Charter customers and we don't get any of the same features like HBO GO. Charter is hands down the most corrupt mother fuckers out there. Oh yeah I almost forgot. I'm very good with computers and any other technology. It's so hilarious talking with their support. They treat you like you're 7 years old and know nothing. It's like something you see in a funny movie. The only answer they have for you is unplug the modem and router and plug it back in.

 – About 1 Month ago.

Charter Communications

Hustisford, WI, USA

WHAT THE HELL IS A ONE TIME FEE.....I didn't order anything but there it appears on the bill....as a renter I can only have cable Dish/Direct TV not allowed....oh and they have a monopoly as far...

WHAT THE HELL IS A ONE TIME FEE.....I didn't order anything but there it appears on the bill....as a renter I can only have cable Dish/Direct TV not allowed....oh and they have a monopoly as far as internet goes..unless you want dial-up.... and since they don't have to compete outages are a regular occurrence.

 – About 1 Month ago.

Charter Communications

Oxford, MA, USA

these fucking assholes, yes talking to you SHITer, whoops did i say that out loud!!!
i originally got internet and now they want to steepen my rates to $50 a month for their shit service ok...

these fucking assholes, yes talking to you SHITer, whoops did i say that out loud!!!
i originally got internet and now they want to steepen my rates to $50 a month for their shit service ok i'm sorry i can have dial-up through AOL and a basic telephone line from Frontier that is slower for that $50 a month without any bullshit i'm disconnecting and paying off my final bill FUCK YYYYYOOOOOUUUUU CHARTER (SHITer)

 – About 1 Month ago.

Charter Communications

USA

Lander, Wyoming.
This is the most unstable ripoff I've seen. I pay for top of the tier service and I am lucky to get half, even off of prime time. This is without a doubt the worst company...

Lander, Wyoming.
This is the most unstable ripoff I've seen. I pay for top of the tier service and I am lucky to get half, even off of prime time. This is without a doubt the worst company I've seen. No, it isn't my line, router, home setup. I didn't have these problems with Optimum or Bresnan, only Charter. Yes, they may be the fourth largest provider, but this is only because they are a monopoly in the region and take an unfair advantage because of it. As the site states "Charter Sucks!"

 – About 1 Month ago.

Charter Communications

Medford, OR, USA

Switch to century Link, Fiber-optic 15 meg 29.99 it 50 times faster than Cunt Charters 30 meg cable SHIT, with .01% down time. FUUUUCCCCKKKKK YOUUUUU CHARTER...

Switch to century Link, Fiber-optic 15 meg 29.99 it 50 times faster than Cunt Charters 30 meg cable SHIT, with .01% down time. FUUUUCCCCKKKKK YOUUUUU CHARTER

 – About 1 Month ago.

Charter Communications

Fort Worth, TX, USA

It's 11:00 PM and I'm getting 0.5 down and 0.1 Up, Trying to watch some Hulu Plus and it just won't work, I have a wired connection and I have restarted the router and to no surprise...

It's 11:00 PM and I'm getting 0.5 down and 0.1 Up, Trying to watch some Hulu Plus and it just won't work, I have a wired connection and I have restarted the router and to no surprise it's just as slow, I hate every ISP right now and the FCC, I hate everyone involved in letting this terrible service continue.

 – About 1 Month ago.

Charter Communications

Medford, OR, USA

Charter ain't no friend of mine, they will fuck me over anytime, for a nickel or a dime, 50 bucks for overtime. Then the shitty Internet still won't work you worthless bastards. Hey CHARTER...

Charter ain't no friend of mine, they will fuck me over anytime, for a nickel or a dime, 50 bucks for overtime. Then the shitty Internet still won't work you worthless bastards. Hey CHARTER GO SUCK YOUR MOMS DICK!!!!!!! Phoenix, Oregon says FUCKKKKKK YOU CHARTER. Money money money you keep making it and we keep getting fucked in the ass. I fucking HATE Charter, I hope someone rips all your cable out you cocksuckers. Have to wait until signal comes back just to submit this, OMFG I have a bumper sticker that reads CHARTER SUCKS!!!!!!!!! Every time I see a crew of workers I stop and tell them what cunts they are.

 – About 1 Month ago.

Charter Communications

Medford, OR, USA

Phoenix, Oregon CHARTER SUCKS ASSHAIR, omfg better pay my bill that's for sure, but these son of whore botches don't give two shits when the Internet is down any time the sun is out. After...

Phoenix, Oregon CHARTER SUCKS ASSHAIR, omfg better pay my bill that's for sure, but these son of whore botches don't give two shits when the Internet is down any time the sun is out. After 8:00/9:00 pm it works okay, but lost so many jobs over their shit service. The Internet came back up for a minute here and there, but I just waited until I got a signal to submit this OMFG this is now my Homepage. They are whores like their Moms and losers like their Dads. The cables run from the main building into the ground right in the plain open, no casing or anything, buried in the ground just dropped the cable in the ditch. FUCK YOU CHARTER!!!!!!! YOU CUNTS!!!!

 – About 1 Month ago.

Charter Communications

Holland, MI, USA

charter is getting rid of half of our tv channels and trying to sell them back to us fuck you charter...

charter is getting rid of half of our tv channels and trying to sell them back to us fuck you charter

 – About 1 Month ago.

Charter Communications

Evansville, WI, USA

my fucking internet connection is never stable charter fucking sucks and they never fix the shit fuck off charter ...

my fucking internet connection is never stable charter fucking sucks and they never fix the shit fuck off charter

 – About 1 Month ago.

Charter Communications

Frisco, NC, USA

When your upload speeds are three times faster than download. There is an issue. They replaced drop line and speed dropped more WTF...

When your upload speeds are three times faster than download. There is an issue. They replaced drop line and speed dropped more WTF

 – About 1 Month ago.

Charter Communications

Lawrenceville, GA, USA

Fuck you charter and your fucking service charge and you cant even answer with your fat ass monkey hands
...

Fuck you charter and your fucking service charge and you cant even answer with your fat ass monkey hands

 – About 1 Month ago.

Charter Communications

Reno, NV, USA

No company will ever be hated more than Charter- We have been lied to, deceived, gouged and cheated on every contact we have had with Charter the last four years- I have to give them credit for one...

No company will ever be hated more than Charter- We have been lied to, deceived, gouged and cheated on every contact we have had with Charter the last four years- I have to give them credit for one thing- I would have sworn there could be no remaining different ways to cheat a customer-How wrong I was- Our remotes don't work, none of the buttons work, since the remote has only the cheapest worthless components- WE asked for new remotes- Charter made us pay for those, guess what, you are right, those don't work either- Another new ripoff is that if you are watching a movie you just paid for on on demand, and the endless weather alert comes on, Charter has it so that alert message kicks you out of the movie to a regular channel- so you get charged for a movie you never get to see- you may have noticed that Charter offered $60 billion dollars to purchase a company last month- guess where that $60 billion comes from- Of course there is no recourse of any kind available, but that is par for the course in the good old USA-There can never be a company more universally detested than Charter

 – About 1 Month ago.

Charter Communications

Reno, NV, USA

I just found out they've been slipping "service fees" into my bill. I haven't contacted them for service since the brought my cable boxes....

I just found out they've been slipping "service fees" into my bill. I haven't contacted them for service since the brought my cable boxes.

 – About 1 Month ago.

Charter Communications

Reno, NV, USA

4 fucking emergency announcements for the same fucking storm that's at least 40 miles away all in less than 2 hours. I'm pretty sure they only hire fucking retards there...

4 fucking emergency announcements for the same fucking storm that's at least 40 miles away all in less than 2 hours. I'm pretty sure they only hire fucking retards there

 – About 1 Month ago.

Charter Communications

Medford, OR, USA

Charter just flipped our channels around under a HD conversion pretext, took away ESPN Sportscenter which was part of my tier 2 package, and now want to sell it to me as an upgrade - after I already...

Charter just flipped our channels around under a HD conversion pretext, took away ESPN Sportscenter which was part of my tier 2 package, and now want to sell it to me as an upgrade - after I already had it.

Charter sucks!!

 – About 1 Month ago.

Charter Communications

Helendale, CA, USA

LOL. This guys are clowns. I had requested their internet service, and they promised to have it installed on the 2nd. I take the day off from work so I could be here while they do. Tech shows...

LOL. This guys are clowns. I had requested their internet service, and they promised to have it installed on the 2nd. I take the day off from work so I could be here while they do. Tech shows up....nope. A different team has to run a line to the house. He makes some phone calls, and says they'll be out on the 3rd and take care of everything. I get home from work....haven't come by. Wife stayed home for this. Call at 4:30 in the afternoon and am told they will still be out. Call at 6pm and am told the record shows no one was at home. They then tell me the appointment was reschedule for the 5th. Really? No one schedule it with me. I tell them to cancel the order.

Charter shows up on the 10th to install the line. My wife tells them no thanks. Tech comes back to the door and asks if they can install the line "for future use". She tells them in no uncertain terms that they do not have permission to enter our property and they leave.

Today I get a phone call asking why I canceled my order. WTF Charter? Was my point not clear when I cancelled? They ask if they can see if they can make me an offer on service. Ok, sure - I'll listen. They make the offer and I say "Well, that's EXACTLY what I was going to pay anyway, so no thanks".

They ask if they can take some notes. Sure. Here's something you can put down. I ordered a service and your company did nothing, but give me BS all the way around. Your techs flat out lied that we were not home. You scheduled an appointment without consulting me. Then you brought a crew over to do the install after I canceled and five days later than it was supposed be. Finally told the tech I would rather sell my house and move to another town with a different cable company before I ever did business with Charter. "Put that in your notes and leave me alone. Have a good day. Bye."

 – About 1 Month ago.

Charter Communications

Eau Claire, WI, USA

Wow, cancelled my tv services today after much resistance from charter. They have 60mb internet for less than what I pay for 30mb internet so they changed my services to save 5 dollars off of my...

Wow, cancelled my tv services today after much resistance from charter. They have 60mb internet for less than what I pay for 30mb internet so they changed my services to save 5 dollars off of my internet. The rep said it was an instantaneous change and told me to return the box as soon as I could. I returned it 20 minutes after the call... only to come back to see my internet still running at 20mbps. Talk to charter about it? Oh they are going to go ahead and keep charging me the extra 5 dollars until they decide to complete out the 'work order' on the tv services in another week. So not only do I get to go another week at 10mbps under what I'm paying for, but I also get to pay 5 dollars more for half of what a new subscriber gets. YAY Charter way to screw over your loyal customers once again!!!!

 – About 1 Month ago.

Charter Communications

Albertville, AL, USA

Internet drops all the time. I live in Auburn Alabama and tech retards came three times and blamed it on weather. They said the wires under ground are getting too hot. I have to mention that its not...

Internet drops all the time. I live in Auburn Alabama and tech retards came three times and blamed it on weather. They said the wires under ground are getting too hot. I have to mention that its not that hot here. It rarely gets up to 90 degrees. Never get Charter. Worst call service (long process to even talk to a human) and their tech retards have no idea about what they do.

 – About 1 Month ago.

Charter Communications

Victorville, CA, USA

Internet going dead constantly every 10 minutes, paying for ultra but getting 30 mbps instead of 100, dvr records terribly, channels seem to stutter or lag,very bad customer service and dumb founded...

Internet going dead constantly every 10 minutes, paying for ultra but getting 30 mbps instead of 100, dvr records terribly, channels seem to stutter or lag,very bad customer service and dumb founded technicians. Yeah, it's that bad. They also treat existing customers like shit. Terrible service and the whole taco. There's more, the sound quality is crap and it also lags or skips entirely . They always try to blame my devices when it's their shoddy ass service that just doesn't WORk as advertised. They owe me and my family. RIP charter.

 – About 1 Month ago.

Charter Communications

Byron Center, MI, USA

Every night at around 12-12:30am, my internet drops randomly....

Every night at around 12-12:30am, my internet drops randomly.

 – About 1 Month ago.

Charter Communications

Byron Center, MI, USA

charter forced me to drop my coaxial cable, and made me get a digital box thats only free for ayear, and any additional box is $6.99 a month...

charter forced me to drop my coaxial cable, and made me get a digital box thats only free for ayear, and any additional box is $6.99 a month

 – About 1 Month ago.

Charter Communications

Chicago, IL, USA

Total bait and switch tactics, very bad company...

Total bait and switch tactics, very bad company

 – About 1 Month ago.

Charter Communications

Fort Worth, TX, USA

Oh where to start. There internet was great when they finally got it working. I had crazy speed test from 50mbps to 3mbps until someone came out and replace the cables that where going into the...

Oh where to start. There internet was great when they finally got it working. I had crazy speed test from 50mbps to 3mbps until someone came out and replace the cables that where going into the apartment.
There cable on the other hand was down right horse shit. To them not prossing a payment over three months old to just down right shitty service. Every time I'd call I'd get someone that wasn't from the USA making communtions very hard.
Stay away from the cable service at all cost. There internet was good when it as working *slow clap*

 – About 1 Month ago.

Charter Communications

Saint Louis, MO, USA

I am so sick of Charter. If it's not the cable messing up, it is the internet. I lose my internet connection at least twice a week and now AMC and a few other channels cut in and out. The sound...

I am so sick of Charter. If it's not the cable messing up, it is the internet. I lose my internet connection at least twice a week and now AMC and a few other channels cut in and out. The sound will go out and the screen will go black for a few seconds. I shouldn't have to download a freakin' Charter TV app just to be able to watch tv. This is ridiculous. I am paying $160 a month for internet that won't stay connected and tv that cuts in and out. Every time I call customer service, I get the same Asian sounding chick who has no idea what the hell she is doing. Customer service is useless!! Charter needs to get this shit together or else I will be switching to satellite and going to Verizon for my internet service.

 – About 1 Month ago.

Charter Communications

Athens, GA, USA

I'm so sick of Charter. Their service is CRAP!! I had AT&T U-verse and LOVED it but had to drop it b/c the apartment complex I moved to only gets stupid Charter. Firstly, their cable interface...

I'm so sick of Charter. Their service is CRAP!! I had AT&T U-verse and LOVED it but had to drop it b/c the apartment complex I moved to only gets stupid Charter. Firstly, their cable interface looks like something from 1995...UPDATE YOUR SHIT!!! It's pathetic! My picture is always choppy and screwed despite their claim they've spent billions to upgrade their network. I hope they can get their money back. The DVR is crap; you can only record two programs at once and if you're recording two, you can't watch anything else. U-verse allows you to record up to four programs at once...Secondly, I thought their internet was great up until a few days ago. I'd never had an issue but now all of a sudden something is wrong with my signal. I did a speed test and though I'm paying for 20 Mbps, I'm getting LESS than 0.50 Mbps!! The tech came out and worked on it for nearly an hour and yet it's still pooping out on me. I'm so pissed off! This is garbage! I seriously want to cancel but I don't know who else I can get service from. I HATE CHARTER!! I want my freakin' U-verse back!!

 – About 1 Month ago.

Charter Communications

Wausau, WI, USA

Less than a week ago we had a letter stating they were going all digital sometime in the future and we'd need extra boxes for the tvs to work. All of the sudden today we have no channels and no...

Less than a week ago we had a letter stating they were going all digital sometime in the future and we'd need extra boxes for the tvs to work. All of the sudden today we have no channels and no boxes yet to hook up. I guess its time to switch to satellite tv. I can't stand Charter!!! Every year the price went up and the number of channels we got went down.

 – About 1 Month ago.

Charter Communications

Lebanon, IL, USA

Charter fix your shit. This disconnecting bull is getting on my last nerves. I count on you guys to much to keep me satisfy and all I want is my internet to stay on. ...

Charter fix your shit. This disconnecting bull is getting on my last nerves. I count on you guys to much to keep me satisfy and all I want is my internet to stay on.

 – About 1 Month ago.

Charter Communications

Sand Lake, MI, USA

Charter has decided to encrypt their signal. That is one thing but they market as "converting to all digital" and that the digital TVs "can't receive digital signal." What a...

Charter has decided to encrypt their signal. That is one thing but they market as "converting to all digital" and that the digital TVs "can't receive digital signal." What a crock of crap. They are encrypting the signal to prevent "theft", plain and simple. In reality, it is a way to force people to use their set top boxes so that they can capture data on their customers. If they were providing the set top boxes then great but they want $7/month per box. Sure, you can get 2 boxes for free for a year but, in my hose, this means a $21/month price hike for nothing more than to provide Charter marketing data. I can go to DirecTV or Dish, pay the same $74 per month I pay now and get more channels. I have to live with the satellite set top boxes but it's like getting them for free since they would be the same price overall that I pay now.

Good by Charter, I will not miss you.

 – About 1 Month ago.

Charter Communications

Billings, MT, USA

Billings MONATNA - Charter took over our once great system ran by Bresnan. Now it is horrible. I just moved to Century Link went from 30Mbps to 12Mbps. But having fast speeds means nothing if its not...

Billings MONATNA - Charter took over our once great system ran by Bresnan. Now it is horrible. I just moved to Century Link went from 30Mbps to 12Mbps. But having fast speeds means nothing if its not online. Have had 3 techs out not fixed. Called for the 40th time and requested a supervisor was told that I could not speak to one. Go figure.

 – About 2 months ago.

2214... ...reasons (and growing) why Charter Communications sucks...
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