Map
Charter® Communications 1 out of 10 based on 3227 ratings.

Rochester, MN, USA

 – About 1 Day ago.

Rochester, MN
Charter was a joke and Charter Spectrum is a joke. The City of Rochester which is just about as clueless as Charter must love this piece of shit company....

Rochester, MN
Charter was a joke and Charter Spectrum is a joke. The City of Rochester which is just about as clueless as Charter must love this piece of shit company.

Ventura, CA, USA

 – About 1 Day ago.

I can't get their email to work in Thunderbird on my PC or on my Android phone. If you search the web for help on this you generally find the same answers--but they still don't work. You end...

I can't get their email to work in Thunderbird on my PC or on my Android phone. If you search the web for help on this you generally find the same answers--but they still don't work. You end up constantly getting error messages. I give up. This will be an email address I'll never use for anything. It's just not worth the f**king hassle.

Grand Junction, CO, USA

 – About 1 Day ago.

I have lived in Grand Junction, Colorado, for 5 years. In that time the same email provider has been changed 3 times. My email name and password have not changed because I use it to contact friends...

I have lived in Grand Junction, Colorado, for 5 years. In that time the same email provider has been changed 3 times. My email name and password have not changed because I use it to contact friends and relatives. Now there is no way to enter the email account so I have no idea who sent what. Since I do get msn email I now have to notify everyone that Charter is such a bust they need to use that email in the future. Why pay Charter??? It never works!

I know. I am the silenced majority, so shut up, go away and vote Trump. I plan to vote Trump, and I will not be silent.

I am tired of the Era of the Lie and no longer watch the national Pravda propaganda/ pure drivel news on tv. Neither my son nor his friends even have tv sets, and if not for ROKU neither would I.

So, though Email is my favorite source to contact family since the Commie Congress handed control over to FCC email is not accessible.Soon it will make on-line communication obsolete, too.

Solution? I think someone out there may have a better system under the radar, if you know what I mean. If so, please advertise on msn email.

Turlock, CA, USA

 – About 2 days ago.

charter made there email slower than it was cant even use it. biggest fuck up ever there ceo should be fired...

charter made there email slower than it was cant even use it. biggest fuck up ever there ceo should be fired

Rosemount, MN, USA

 – About 2 days ago.

what the hell! I need to access an email for a meeting in 2 hours and it says doing updates and not available until noon- guess what- it's now 4pm! Says can still check email, I clink on the link...

what the hell! I need to access an email for a meeting in 2 hours and it says doing updates and not available until noon- guess what- it's now 4pm! Says can still check email, I clink on the link and just keep getting routed back to the sign in page. I HATE their new system and layout-- slower than ever and now pissed that in middle of workday can not get an email I need

Lawrenceville, GA, USA

 – About 2 days ago.

The new webpage is so out of date! Take note at aol or yahoo or MSN now it is full of info and latest news as well as entertainment info. Come on lets get some creativety!!...

The new webpage is so out of date! Take note at aol or yahoo or MSN now it is full of info and latest news as well as entertainment info. Come on lets get some creativety!!

USA

 – About 2 days ago.

Ridiculous every few ,months they have an,outage and are costing me money mfers. Get you overpriced services fixed or hire those capable of keeping it on. This never happened w comcast or century...

Ridiculous every few ,months they have an,outage and are costing me money mfers. Get you overpriced services fixed or hire those capable of keeping it on. This never happened w comcast or century link.
Wautoma Wisconsin



Kennewick, WA, USA

 – About 3 days ago.

Charter speed sucks so bad it times out on the charter speed test!!!!!...

Charter speed sucks so bad it times out on the charter speed test!!!!!

Ashland, OR, USA

 – About 3 days ago.

What a great page....Really! I thought I was the only one have problems with support, e-mail, phone and tech support. CHARTER BITS and someone commented that, "Charter has reached a new level of...

What a great page....Really! I thought I was the only one have problems with support, e-mail, phone and tech support. CHARTER BITS and someone commented that, "Charter has reached a new level of SUCKS". I agree.

Knoxville, TN, USA

 – About 4 days ago.

Cancelled my service, took boxes to local office and asked to terminate. Later got full bill. Called again and asked again to STOP SERVICE. Asked what I owed and rep said 91.02. Just got bill for...

Cancelled my service, took boxes to local office and asked to terminate. Later got full bill. Called again and asked again to STOP SERVICE. Asked what I owed and rep said 91.02. Just got bill for 96.02 and was told I would have to send another 5 dollars. These people are clueless. So glad I left the crooks.









Spartanburg, SC, USA

 – About 5 days ago.

Charter sucks.

Download speed circa 2015.
Upload speed circa 1998. ...

Charter sucks.

Download speed circa 2015.
Upload speed circa 1998.

Kalamazoo, MI, USA

 – About 6 days ago.

Love the new Charter commercials bashing other cable providers for increasing their price, when CHARTER DOES THE SAME FUCKING THING ALL THE TIME. I can't wait to get a Charter rep on the phone...

Love the new Charter commercials bashing other cable providers for increasing their price, when CHARTER DOES THE SAME FUCKING THING ALL THE TIME. I can't wait to get a Charter rep on the phone this week and ream their ass. So tired of the bullshit.....

Alpena, MI, USA

 – About 6 days ago.

You can't e-mail Charter. You have to call. We know how well that works......

You can't e-mail Charter. You have to call. We know how well that works...

Duluth, MN, USA

 – About 6 days ago.

The new email (summer 2015) is brutal. Like dial-up AOL brutal.
Who ever implemented this needs to fired. You think were gonna stick around paying for this service? Guess Again....

The new email (summer 2015) is brutal. Like dial-up AOL brutal.
Who ever implemented this needs to fired. You think were gonna stick around paying for this service? Guess Again.

Alpena, MI, USA

 – About 1 Week ago.

Their is no 'pay bill' option on charter.net. Charter.com redirects to charter.net. Why does a communications company have the worst website on the net? ...

Their is no 'pay bill' option on charter.net. Charter.com redirects to charter.net. Why does a communications company have the worst website on the net?

Saint Louis, MO, USA

 – About 1 Week ago.

Congratulations Charter:

Your web mail has reached a new level of suck. It is unbearably slow and clunky.

Your TV adds pertaining to Internet speeds are grossly...

Congratulations Charter:

Your web mail has reached a new level of suck. It is unbearably slow and clunky.

Your TV adds pertaining to Internet speeds are grossly misleading.

Your feeble attempt to impart humor and whimsy in your commercials is nauseating. I especially hate the clownish efforts of Tapered pant leg and Pointy shoe guy who tries to convince us that your Spectrum Internet, TV, and Voice are big deals rather than the ripoffs that they really are.

Manteo, NC, USA

 – About 1 Week ago.

OUTER BANKS NC
ANOTHER CHARTER INTERNET OUTAGE

THANK GOD I DIDN'T "BUNDLE"...DIRECTV and CENTURY LINK LANDLINE PHONE.... BUT INTERNET SERVICE VIA CHARTER... DOWN...

OUTER BANKS NC
ANOTHER CHARTER INTERNET OUTAGE

THANK GOD I DIDN'T "BUNDLE"...DIRECTV and CENTURY LINK LANDLINE PHONE.... BUT INTERNET SERVICE VIA CHARTER... DOWN AGAIN... THEY CHARGE OUTRAGEOUS AMOUNTS AND CONTINUALLY HAVE DOWN TIME.

REFUND? NO F-ING WAY. "WE TAKE YOUR MONEY. WE PROVIDE 80% OF THE SPEED WE PROMISE __THAT'S OUR AGREEMENT__ AND WHEN IT'S DOWN, TOUGH S*IT. JUST PAY AND PAY AND PAY AND PAY.

I HAVE CABLE RUNNING FROM THE PEDESTAL TO MY HOUSE THAT'S BEEN LYING ON THE GROUND FOR 4+ YEARS. CAN YOU BURY YOUR F-ING CABLE? NO, THAT WOULD COST TOO MUCH.

By the way, CHARTER SUCKS

Knoxville, TN, USA

 – About 1 Week ago.

Oh yeah...still waiting on that UFC ppv refund from a few years ago that I ordered and didn't get to watch. THANKS CHARTER! How is it you suck so hard? I....I don't get it....

Oh yeah...still waiting on that UFC ppv refund from a few years ago that I ordered and didn't get to watch. THANKS CHARTER! How is it you suck so hard? I....I don't get it.

Knoxville, TN, USA

 – About 1 Week ago.

To the people hoping another service comes to town: It probably won't, if it does it will probably be worse. The cable companies divy up areas and agree not to encroach so they can each operate...

To the people hoping another service comes to town: It probably won't, if it does it will probably be worse. The cable companies divy up areas and agree not to encroach so they can each operate their own monopoly in a given area.

Knoxville, TN, USA

 – About 1 Week ago.

To the people hoping another service comes to town: It probably won't, if it does it will probably be worse. The cable companies divy up areas and agree not to encroach so they can each operate...

To the people hoping another service comes to town: It probably won't, if it does it will probably be worse. The cable companies divy up areas and agree not to encroach so they can each operate their own monopoly in a given area.

Knoxville, TN, USA

 – About 1 Week ago.

I took Spectrum's speedtest on their website and I have their best package. It has your test and what's possible with Spectrum and im getting like 10 down and 4 up...on the side it has another...

I took Spectrum's speedtest on their website and I have their best package. It has your test and what's possible with Spectrum and im getting like 10 down and 4 up...on the side it has another meter to compare with what you could be having with charter spectrum and its like 65 and 5...Oh wow...If I upgrade my spectrum to spectrum i will get 55+ download? How does that work, I even have their new modem and a great n router. They are a scam and have a monopoly in my area.

Janesville, WI, USA

 – About 1 Week ago.

I'll second the email complaints. What a bunch of crap! Slow, SLow, SLOW. I hope they're reading all these comments and willing to reformat the whole thing. It jumps around if you're...

I'll second the email complaints. What a bunch of crap! Slow, SLow, SLOW. I hope they're reading all these comments and willing to reformat the whole thing. It jumps around if you're just a mm off that box to delete, New & sent mail takes forever to load. Frequent purging of trash makes no difference. Listen up Charter. Many unhappy people here!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Irvine, CA, USA

 – About 1 Week ago.

So what exactly does it mean when they tell you the whole state of Alabama has an outage??? There is no estimated time to resolve the issue....

So what exactly does it mean when they tell you the whole state of Alabama has an outage??? There is no estimated time to resolve the issue.

Helena, AL, USA

 – About 1 Week ago.

Another week another Charter issue, seriously, once this oligopoly shit of yours ends you'll be bankrupt, and it can't come a day too soon....

Another week another Charter issue, seriously, once this oligopoly shit of yours ends you'll be bankrupt, and it can't come a day too soon.

Big Rapids, MI, USA

 – About 1 Week ago.

I want to tell the world how much I hate Charter! They suck!
I am going to start to look at my options so I can leave them to themselves. ...

I want to tell the world how much I hate Charter! They suck!
I am going to start to look at my options so I can leave them to themselves.

Rancho Cucamonga, CA, USA

 – About 1 Week ago.

Charter internet sucks. Slow slow slow. The advertised speed is a lie. No matter time of day or night....

Charter internet sucks. Slow slow slow. The advertised speed is a lie. No matter time of day or night.

Athens, GA, USA

 – About 1 Week ago.

Charter Customer Service is the worst. They claim you can watch TV on your computers, ipad etc. Don't believe it it's not true. I have been calling since April 2015 and it's now August,...

Charter Customer Service is the worst. They claim you can watch TV on your computers, ipad etc. Don't believe it it's not true. I have been calling since April 2015 and it's now August, they have told me I will be getting a call from the next level tech support, hum when????????? They have never called me back, and when I call customer service the person who answers the phone is clueless. Why can't the cable be open to all providers then maybe with competition things would work like their suppose to.

Caro, MI, USA

 – About 1 Week ago.

Charter sucks internet up and down all night long. When it's up the connection is so unstable can't do anything charter FU!...

Charter sucks internet up and down all night long. When it's up the connection is so unstable can't do anything charter FU!

Big Rapids, MI, USA

 – About 1 Week ago.

I want to tell the world how much I hate Charter! They suck! ...

I want to tell the world how much I hate Charter! They suck!

Byron Center, MI, USA

 – About 2 weeks ago.

Once again charters shitty email is down. or should I say even shittier email since they went to the new format.
If only another internet provider would come to my town. Charter you blow....

Once again charters shitty email is down. or should I say even shittier email since they went to the new format.
If only another internet provider would come to my town. Charter you blow. and now you want $60 a month for your crap hole internet service.... Blow me

Loudon, TN, USA

 – About 2 weeks ago.

Just thought I world try Watch TV on charters home page. Failure! About 80% of shows they show you are "unavailable"!! I've bitched so much about the new email format that I'm just...

Just thought I world try Watch TV on charters home page. Failure! About 80% of shows they show you are "unavailable"!! I've bitched so much about the new email format that I'm just tired! Trying to move everything to my old Hotmail account--so much better and soooo much faster.

USA

 – About 2 weeks ago.

I've had charter in the past I hate them so much hearing the name pisses me off. I've been a comcast customer for about the past 6 years and they are amazing I would wife comcast they are so...

I've had charter in the past I hate them so much hearing the name pisses me off. I've been a comcast customer for about the past 6 years and they are amazing I would wife comcast they are so great lol. Anyways Im moving and Comcast doesn't service the area I'm at not only charter......... Greeeeaaaat. I've had charter before and if I've ever had a problem they'd send a tech out i dont know if they still charge you an add-on fee to your bill for a "tech visit" but when they did I felt robbed they never fixed anything and it only made me fantasize killing them over and over and over as you can tell so far I may have a short temper and no tolerance for bad internet.... If Comcast can do it without cutting in and out and screwing up your shit constantly then charter can too I work my ass off and I don't have time in my day to call you and complain and waste my time jerking around with tall on the phone....im going to pay 10 dollars more for the same exact offer with Comcast and they gave me 75mbps so why is yours so shitty? I don't only hate them as people I hate everything, the prices don't make any sense, and the website is never accurate....ever....if I ever have a head injury and become permanently brain damaged and I'm looking for work I'll apply at charter I'm sure they'll accept me.

Paso Robles, CA, USA

 – About 2 weeks ago.

Wow, I just had a charter guy come out because my tv, and internet were really being weird. He was here like 5 minutes, and he told me that I needed to call pest people, and an electrician, because...

Wow, I just had a charter guy come out because my tv, and internet were really being weird. He was here like 5 minutes, and he told me that I needed to call pest people, and an electrician, because mice were chewing through some of my wires. I pulled those wires out of the wall after he left, and turns out, they weren't attached to anything. If any other provider had decent internet, I would totally switch. Charter Sucks!!!

HKG

 – About 2 weeks ago.

Congratulations Charter, I didn't think you could fuck up your email any worse but you did manage to do that.

Does your low paid web builders even realize that there is no way to...

Congratulations Charter, I didn't think you could fuck up your email any worse but you did manage to do that.

Does your low paid web builders even realize that there is no way to purge the spam that I can/could never block to begin with? I have 1400 spam emails I have to delete a page at a time (33 pages) and after I delete the page it takes me back to the inbox

The other day I tried to ad attachments (Business related) and it said all 5 where loaded up, then I doubled checked the sent email (because I trust Charter as much as I trust a politician) and only 3 of the attachments were sent. So What I had was a very unprofessional 2 part email ( had to apologize to my client about sending fragmented emails)

As I had said to your customer service countless times, you have the absolute worst email system in the world and some how you managed to fucked it up even worse.

Everyday I pray some competition will show up in this hell hole of a town and knock charter off. Sucks they have the monopoly here and can charge $60 a month for the worst internet available.

Pasco, WA, USA

 – About 2 weeks ago.

The only thing with any speed about Charter is their billing. The "new" email service makes about as much sense as a goat with two peckers. No wonder Hillary has such a hard time with her...

The only thing with any speed about Charter is their billing. The "new" email service makes about as much sense as a goat with two peckers. No wonder Hillary has such a hard time with her emails disappearing.

Opelika, AL, USA

 – About 2 weeks ago.

Charter sucks because...

- Local office has five (5) payment ports but never more than two (2) people behind them.
- The new log-in process is all but impossible to pass thru.

Charter sucks because...

- Local office has five (5) payment ports but never more than two (2) people behind them.
- The new log-in process is all but impossible to pass thru.
- Speaking to a warm-blooded human being to make a payment now costs $5.

There's another service locally called WOW... we will be giving them a shot as of this time next month.

Ashford, CT, USA

 – About 2 weeks ago.

Chicopee, MA USA

Oh and another thing...as you can see from my comments, the Charter Internet for some reason tracks my location as somewhere in CT or somewhere in Eastern MA. Anywhere...

Chicopee, MA USA

Oh and another thing...as you can see from my comments, the Charter Internet for some reason tracks my location as somewhere in CT or somewhere in Eastern MA. Anywhere but where I live, which is Chicopee, MA.

Everytime I log into an online store, such as Home Depot, they always have "my store" located somewhere in CT or eastern MA. Even after I re-set it.

I don't know if this is Charter's fault, but it seems logical to blame them, since I HATE CHARTER!!!!!!!!!!!!!!!!!!!!!!!!!

Ashford, CT, USA

 – About 2 weeks ago.

Chicopee, MA USA

We are paying about 120.00 dollars a month for cable and internet. For the past 2 YEARS we have had channels randomly stop working (completely blacked out) and on-demand...

Chicopee, MA USA

We are paying about 120.00 dollars a month for cable and internet. For the past 2 YEARS we have had channels randomly stop working (completely blacked out) and on-demand movies only (not t.v. shows) do not work. If we order a movie, it will only play for the first 5 minutes, and then an error message will pop up. This happens every. god. damn. time. we order a movie.

We have had at least two techs come out to the house, and our box replaced. We have sat on the phone with them "sending a signal" to our cable box, only to have it take hours for it to re-configure.

Charter has told us it's faulty wiring in our house, that the box was faulty, that the box needed to be reset, and after changing all of the above, the cable STILL DOES NOT WORK PROPERLY. FUCK YOU CHARTER and your FUCKING ANNOYING ASS COMMERCIALS!!!!!!!!!!!

The only reason we have them is because they have a monopoly on cable in our city. FUCK YOU!!!!!!!!!!!

Johnson City, TN, USA

 – About 2 weeks ago.

Oh, and they claim that changing your username "unlocks" all the things like accessing your email, access to movies (that you already had), online bill paying, security suite, and all the...

Oh, and they claim that changing your username "unlocks" all the things like accessing your email, access to movies (that you already had), online bill paying, security suite, and all the stuff you ALREADY had!! Isn't that special?
It's just one big huge inconvenience!!!

Johnson City, TN, USA

 – About 2 weeks ago.

Charter Spectrum forcing people to change their user name - even on accounts that aren't the primary account.
So what - now we have to contact EVERYONE that has that email address and change...

Charter Spectrum forcing people to change their user name - even on accounts that aren't the primary account.
So what - now we have to contact EVERYONE that has that email address and change them? What's the point? It's a friggin email!! I don't need "enhancements"!
I paid their bill yesterday, and couldn't even log in. It kept saying "change your username", and then another spot said "sign in using your old username", which I did. But it kept coming back to the same place, so I was REQUIRED to change the username before I could even log in! I checked the email accounts, and now the other email accounts require a username change to access the email.
How stupid can it get?

 – About 2 weeks ago.

I pay $110.00 a month for fast Charter Internet yety I get speeds of 50% of what they advertise and 25% of what I get at work from Cox Cable for $95.00 a month. What a ripoff company. I called them...

I pay $110.00 a month for fast Charter Internet yety I get speeds of 50% of what they advertise and 25% of what I get at work from Cox Cable for $95.00 a month. What a ripoff company. I called them several times. No response.

USA

 – About 2 weeks ago.

What the heck? My internet has been going in and out since midnight. During the day I can hardly do anything on the web without lagging so I've decided to do whatever that can wait to past...

What the heck? My internet has been going in and out since midnight. During the day I can hardly do anything on the web without lagging so I've decided to do whatever that can wait to past midnight with the idea that their service is even worse during the busy daytime hours. Now here I am at 3 and having to use my cellphone data to get anything done. Such reliable service they provide at low costs. Excuse my sarcasm because I'm a salty sailor when I can't even use my laptop to reply to messages. if only there was another ISP in my area...

Grand Junction, CO, USA

 – About 2 weeks ago.

Charter, I am thoroughly disappointed in you right now. We just got a new "faster" modem from you guys and I measured it with charter speed test. The results came back slower than before....

Charter, I am thoroughly disappointed in you right now. We just got a new "faster" modem from you guys and I measured it with charter speed test. The results came back slower than before. Really guys.
( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)( ͡° ͜ʖ ͡°)BOOOOOO

Mcminnville, TN, USA

 – About 2 weeks ago.

I have been trying to retrieve my 4 emails since 11:30 today and it is now 4:19- thanks to this spectrum which they laud every 30 min on my tv. and one email- I get daily cannot be read at all- when...

I have been trying to retrieve my 4 emails since 11:30 today and it is now 4:19- thanks to this spectrum which they laud every 30 min on my tv. and one email- I get daily cannot be read at all- when and if I get to it- I have to forward to my gmail acct.

Grand Junction, CO, USA

 – About 2 weeks ago.

Maintenance near CMU's campus on Wednesday leads to a massive Charter outage affecting several schools and businesses in Mesa County.
Charter says that they are working on the issue, but...

Maintenance near CMU's campus on Wednesday leads to a massive Charter outage affecting several schools and businesses in Mesa County.
Charter says that they are working on the issue, but have not been able to give an estimated time for service to be restored.

Charter customers were not notified of the maintenance and potential for an outage prior to the incident.
KJCT8 News

I hope they open with this headline.
Grand Junction outage since 1:45 A.M.

Grand Junction, CO, USA

 – About 2 weeks ago.

Charter knocks out the internet in Grand Junction costing employers tens of thousands of dollars!! Grand Junction is still down. Schools and offices without service all over the city. Great Job...

Charter knocks out the internet in Grand Junction costing employers tens of thousands of dollars!! Grand Junction is still down. Schools and offices without service all over the city. Great Job Charter!!

Grand Junction, CO, USA

 – About 2 weeks ago.

Way to go Charter almost all of Grand Junction is down! Government offices and Schools without internet! Thanks for your overpriced, overrated, inconsistent service, YOU SUCK...

Way to go Charter almost all of Grand Junction is down! Government offices and Schools without internet! Thanks for your overpriced, overrated, inconsistent service, YOU SUCK

Auburn Hills, MI, USA

 – About 2 weeks ago.

Upgraded to improve security as required, August 2015, now I can't log in anymore. I know Comcast sucks too, and Charter only sucks to me because they're all we've known for maybe 20...

Upgraded to improve security as required, August 2015, now I can't log in anymore. I know Comcast sucks too, and Charter only sucks to me because they're all we've known for maybe 20 years. My neighbor has tried Dish and ATT Uverse after using Charter and says they all suck, choose your poison. I will spend my last few working years searching for an entertainment option that gives more than it takes, is less disappointing.

Funny how the site has so many Charter ads and pop-ups. Charter hasn't figured out that all their $29.99 for everything advertisements only piss off those of us who have subscribed for years and are paying $158 a month for TV, Internet, and DVR, no phone or HBO. SCREWED!!!!!!!!!!!!!!!!!!!!!!!!

Saint Louis, MO, USA

 – About 2 weeks ago.

Sadly, the laws are on the side of the cable provider. Even though they are a monopoly in most cities, they are not regulated like public utilities. The ball is in their court, you either pay what...

Sadly, the laws are on the side of the cable provider. Even though they are a monopoly in most cities, they are not regulated like public utilities. The ball is in their court, you either pay what they want or do without.

Goodrich, MI, USA

 – About 2 weeks ago.

if they weren't so arrogant it might not hurt so bad ...

if they weren't so arrogant it might not hurt so bad

Gainesville, GA, USA

 – About 3 weeks ago.

Charter! You may pay a lot but you won't get a lot. Just lagging Internet. What a joke. In the Atlanta area nonetheless or go the fuck away....

Charter! You may pay a lot but you won't get a lot. Just lagging Internet. What a joke. In the Atlanta area nonetheless or go the fuck away.

Pismo Beach, CA, USA

 – About 3 weeks ago.

I would really like to know what's going on with Charter TV service in San Luis Obispo County, California. Several stations have been freezing up and/or going black screen since Friday, 8/14/15. ...

I would really like to know what's going on with Charter TV service in San Luis Obispo County, California. Several stations have been freezing up and/or going black screen since Friday, 8/14/15. Also, the Passport DVR guide has been messed up for a couple of weeks--instead of showing a week's worth of programming, it only shows a few days. Today is Monday and Thursday's programming is still not up. And someone changed the SYFYHD channel name to SyFy which resulted in cancelling all my scheduled SYFYHD recordings. Is everyone on vacation over on Bridge Street?

Morganton, NC, USA

 – About 3 weeks ago.

FUCK YOU CHARTER!!!! I can't even log in online and now my payment is late, you want me to update my fucking username and I did, guess what your fucking lame ass page keep taking me back to the...

FUCK YOU CHARTER!!!! I can't even log in online and now my payment is late, you want me to update my fucking username and I did, guess what your fucking lame ass page keep taking me back to the sign in page, what the fuck is up with that I hope the whole company burn down into pieces and the people who create that damn website die slow and suffer.

USA

 – About 3 weeks ago.

I actually work for Charter as well and make $18.95 an hour to sit in the ac and talk on the phone and honestly half of the problems u guys are venting arent even issues caused by the company...

I actually work for Charter as well and make $18.95 an hour to sit in the ac and talk on the phone and honestly half of the problems u guys are venting arent even issues caused by the company honestly... every company has glitches and issues

Hamilton, MT, USA

 – About 3 weeks ago.

Charter Communications is shit. Rancid shit, but the only option. The FCC also sucks big rocks for even ALLOWING Charter to exist....

Charter Communications is shit. Rancid shit, but the only option. The FCC also sucks big rocks for even ALLOWING Charter to exist.

Grand Junction, CO, USA

 – About 3 weeks ago.

I have worked in the cable industry for over 15 years now in MT. Once Charter bough
t us out, the changes started. All of the top executives jumped ship. The ones that did not quit are slowly...

I have worked in the cable industry for over 15 years now in MT. Once Charter bough
t us out, the changes started. All of the top executives jumped ship. The ones that did not quit are slowly being picked off one by one. The philosophy of this company is numbers. Every major change they have made is the dumbest way to run a company. I could save them over a million in lost revenue if they would just listen. They don't care about you, the employees or anything but customer numbers. Again charter executives .. I could save you MILLIONS. .Just fn listen ..Lc

Long Beach, CA, USA

 – About 3 weeks ago.

Danielson from CT- You are kidding right? The whole southern California service interrupted because of one line damaged by Wildfire. At the end of the day, then it is still Charter's fault. ...

Danielson from CT- You are kidding right? The whole southern California service interrupted because of one line damaged by Wildfire. At the end of the day, then it is still Charter's fault. There is such a concept called backup plan. Charter did not even think of a backup plan because they want to cut cost and make as much money as possible. Yes they might credit the people back but only if the customer called in to complain. So maybe only 5% called in. So to put the blame on natural disaster and you telling people life sucks- live with it, and don't blame Charter, just doesn't fly with me. This is more like Charter charging a high price, and don't invest in the infrastructure to have backup plan in case ONE line fails.

Ash, NC, USA

 – About 3 weeks ago.

YES!!!!!!!!
Another reason charter SUCKS!!!!!!!!!!
Unlike the company they bought out Optimum,
Charter only saves your voicemail for 31 days!!!!! WOW!!!!!

So if you...

YES!!!!!!!!
Another reason charter SUCKS!!!!!!!!!!
Unlike the company they bought out Optimum,
Charter only saves your voicemail for 31 days!!!!! WOW!!!!!

So if you have any messages you value, listen to them now, because in 31 days POOF!!!!!!!!!!! Gone forever.

I mean really, what are they saving themselves with such a short hold time.

You guessed it. charter sucks, and for so many reasons, this just being the latest
and greatest yet

Danielson, CT, USA

 – About 3 weeks ago.

CA CUSTOMERS ON 8/12-8/13 WITH NO SERVICE- read on...
As you may be aware there is a blazing wild fire happening. That wild fire damaged Charters main line. Due to this reason much of CA is...

CA CUSTOMERS ON 8/12-8/13 WITH NO SERVICE- read on...
As you may be aware there is a blazing wild fire happening. That wild fire damaged Charters main line. Due to this reason much of CA is currently without any Charter services. They are currently waiting to get the OK from the fire department, once it's safe, to go in and repair this line. It may be hard to live without cable, internet, or phone, but I'm pretty sure Charter can't control natural disasters. May I suggest in the mean time, reading a book, spending quality time with your family/friends, go outdoors, draw or write or do some other productive activities during this time. Be happy your residency isn't threatened with fire and your life isn't at risk.
At this time there is no estimated time because the situation IS NOT SAFE.
Once this does get resolved, you can call Charter and get a credit for your services being out, even if it is the fault of a NATURAL disaster.
I hope everyone can comprehend the situation here and go on with life a short period without a TV, Internet connection, or home phone, and I hope you all can appreciate the little things in life that may enrich it more than any of these services could.

Saint Louis, MO, USA

 – About 3 weeks ago.

Charter sucks so bad, they send 2 techs out a month to "fix" our internet and all they do is replace the TV boxes. That doesn't do shit retards, our internet is slow, I can't even...

Charter sucks so bad, they send 2 techs out a month to "fix" our internet and all they do is replace the TV boxes. That doesn't do shit retards, our internet is slow, I can't even stream 240p videos. I'M NOT WATCHING TV

Victorville, CA, USA

 – About 3 weeks ago.

I have 2 separate Businesses in Rancho Cucamonga, CA. Just started with Charter Phone service April 17, 2015. My first Business had a 2 day outage last month no phones or internet. So I guess...

I have 2 separate Businesses in Rancho Cucamonga, CA. Just started with Charter Phone service April 17, 2015. My first Business had a 2 day outage last month no phones or internet. So I guess it's our turn second Business has no phones or internet today August 12, 2015. Our next door neighbors
in our Industrial Business center also have Charter they told me they also have no phone service and have had no internet since Saturday August 8, 2015.

Uxbridge, MA, USA

 – About 3 weeks ago.

Charter sucks, the guide is terrible, the channels make no sense where they sit, the menu blows, the resolution is not true HD, only can record two shows, no room hopper, and it goes on and one. What...

Charter sucks, the guide is terrible, the channels make no sense where they sit, the menu blows, the resolution is not true HD, only can record two shows, no room hopper, and it goes on and one. What a poor excuse for company and product offering...so disappointed I have no line of site in my new home for DirectTV

USA

 – About 3 weeks ago.

Both charter is shit I only use it because it's the only choice here...

Both charter is shit I only use it because it's the only choice here

Austin, MN, USA

 – About 3 weeks ago.

are you guys all pissed at the residence side or the business side or both?

cuz i am on century link and they are really expensive! but reliable. and i was thinking aout switching over to...

are you guys all pissed at the residence side or the business side or both?

cuz i am on century link and they are really expensive! but reliable. and i was thinking aout switching over to charter. should i ???

USA

 – About 3 weeks ago.

Sharter communications is down again 5 days I've been putting up with this I pay for a service that doesn't even work I have to take time off work because of this charter is costing me money!...

Sharter communications is down again 5 days I've been putting up with this I pay for a service that doesn't even work I have to take time off work because of this charter is costing me money! I can understand a issue going on for one day but any longer is unacceptable our money must be going to the CEO's of charters cocaine and heroin habits instead of system maintenance I've had thier so called service be down for 2 weeks before!!!

Riverside, CA, USA

 – About 4 weeks ago.

I don't feel alone anymore. Everyone hates Charter as much as I do! My internet goes in and out sporadically every single day since they installed their service. We have had a ton of tech's, a...

I don't feel alone anymore. Everyone hates Charter as much as I do! My internet goes in and out sporadically every single day since they installed their service. We have had a ton of tech's, a ton of calls and they always try to blame my router, even though my landline that is hooked straight to my modem has the same issue. It has now been a year of complaining with no improvement or care at all from Charter. It is always someone else's department, they pass the buck more than any other company I have seen. I pay full price for a service that works at about 50% of what is advertised. I HATE YOU CHARTER!!!!

Worcester, MA, USA

 – About 4 weeks ago.

Don't rely on charter when you need an important email or when you want a confirmation that an online order went through. Just placed and order online (4:30 pm) and I'm waiting for the...

Don't rely on charter when you need an important email or when you want a confirmation that an online order went through. Just placed and order online (4:30 pm) and I'm waiting for the confirmation. I'm now just getting emails from 4 AM. This is the absolute worst email client I've ever used. Can't sort email, can't delete emails - cant even open emails half the time. Charter ------ sucks! (but it's the only option)

Billings, MT, USA

 – About 4 weeks ago.

I wish I could just login to the stupid website so I can activate my on the go channels. I wish there was a competetive option for internet access! Charter sucks my @$$...

I wish I could just login to the stupid website so I can activate my on the go channels. I wish there was a competetive option for internet access! Charter sucks my @$$

Covington, LA, USA

 – About 4 weeks ago.

It is already starting,they are crying about losing customers,I have cable and have been cutting services slowly to where soon I will be cutting it completely which is what everyone should do.There...

It is already starting,they are crying about losing customers,I have cable and have been cutting services slowly to where soon I will be cutting it completely which is what everyone should do.There are so many cheaper options out there.They have been screwing their long term customers for years,if you are a new customer you can get services for about half of what current customers pay.Wake up Charter,all you have to do to keep customers is charge a reasonable price and provide customer service,which they fail at miserably.



7R3H7

Lawrenceville, GA, USA

 – About 4 weeks ago.

Cheaters guide is terrible. Swimming comes up as motocross, Dateline is an infomercial. I just can't trust it. I've been a Comcast customer for the last 20 years. I didn't realize how good...

Cheaters guide is terrible. Swimming comes up as motocross, Dateline is an infomercial. I just can't trust it. I've been a Comcast customer for the last 20 years. I didn't realize how good I had it, and that's saying something.

Rochester, MN, USA

 – About 4 weeks ago.

I keep losing my internet connection and today while scheduling an appointment I lost my phone service and was disconnected from the agent. I keep losing service and they keep telling me to reset the...

I keep losing my internet connection and today while scheduling an appointment I lost my phone service and was disconnected from the agent. I keep losing service and they keep telling me to reset the modem which is in the basement in a spot I cannot reach. I hate Charter Communications.

Billings, MT, USA

 – About 4 weeks ago.

Charter is the worst! The e-mail is a joke even if it works, who designed this layout....a 4th grader? If your time is valuable, switch email accounts to anyone else. Even the US Government can do...

Charter is the worst! The e-mail is a joke even if it works, who designed this layout....a 4th grader? If your time is valuable, switch email accounts to anyone else. Even the US Government can do better. They have also snuck in a wire maintenance fee of 4.99 a month that I just noticed...oops, they are so sorry! I would cancel everything if i could find a broadband alternative. Do not do business with them if you can find any alternative. Charter sucks!!!!!

Saint Paul, MN, USA

 – About 4 weeks ago.

Thank you for this venue. Or, is it therapy for Charter subscribers? i was given no choice to "update" my sign and discovered it took me to the new Email from Hell. OMG. Not only is the...

Thank you for this venue. Or, is it therapy for Charter subscribers? i was given no choice to "update" my sign and discovered it took me to the new Email from Hell. OMG. Not only is the lame home page gone where I had carefully customized what contents I could adjust but everything takes soooo much longer. I also see a couple folders missing which were there (Deleted Messages, for example) and the functionality...well, it just isn't. I sent a detailed "feedback" to them and have not had a response.

Virginia Beach, VA, USA

 – About 4 weeks ago.

I despise Charter. I had to deal with them (I thought) because it would make things easier when I bought a vacation rental home and they were already the provider in the home. BIGGEST mistake...

I despise Charter. I had to deal with them (I thought) because it would make things easier when I bought a vacation rental home and they were already the provider in the home. BIGGEST mistake ever!!! They messed up the following: Didn't include wifi - even though I asked for Internet/Wifi/Cable/Phone. Ignored my billing address - when though I gave it to them. Called the wrong number to meet the rental management company so the management people were not there to meet them - only the vacation renters were there. Changed out the equipment and then didn't give a receipt to anyone - which led to reps claiming the equipment was still in the house (it wasn't). Then they harassed the previous absentee owners for 1200.00 of equipment while refusing to contact the tech to ask him what he did with the equipment (take it on the truck or leave it). Then they started a research item for the equipment but said it would take up to 2 weeks - but they wanted the 1200 now. Then some reps claimed the tech would remember what he did with the equipment in 2 weeks - but the next time I called in they would say the reason they wouldn't call the tech is because there was no way the tech would remember what he did with the equipment. The fact that they messed up the appt and left without telling anyone what they were doing meant nothing!

3 years ago my mother had an account with them out west. She needed to have me talk to them as POA. We would send in notarized letters, we'd talk to reps in conference calls and be told everything was fine and I could talk them about the account. We'd get the name and extensions of the reps who said they recorded my authority in the file notes for our records. Then inevitably something would happen and I'd have to call Charter on mom's behalf only to be told I had no authority to talk to them about the account - even to send them new payment info. 5 times this happened! 5 times! On the fifth time I got my mom on the conference call and and we cancelled service and paid for the equipment so we didn't have to go anywhere near them again. Apparently - nothing has changed -- Charter still sucks!!!

Saint Louis, MO, USA

 – About 4 weeks ago.

The new email is the most pathetic pc. of crap I've ever used. It takes 5-10 minutes just for the first page to load up. You can't even organize emails by subject, date etc. like EVERY OTHER...

The new email is the most pathetic pc. of crap I've ever used. It takes 5-10 minutes just for the first page to load up. You can't even organize emails by subject, date etc. like EVERY OTHER EMAIL SYSTEM EVER. There's not enough room to write everything that's wrong with it. Was this a Kindergarten class project? Wait no...that probably would have been an improvement. Who supervises this stuff? Fire Them!

New Britain, CT, USA

 – About 1 Month ago.

I recently started working for charter and I didn't realize how bad the service can be for some people! I've had pretty good service here in MA for many years, but when things do happen I can...

I recently started working for charter and I didn't realize how bad the service can be for some people! I've had pretty good service here in MA for many years, but when things do happen I can understand that SOMETIMES things happen that CANNOT be controlled. Like certain outages (we've had drunk people drive into our poles knocking them over- now how is that Charter's fault?) However same places just are having more problems them others and that sucks. Hey, I'd be pissed off too! I feel bad when people call in with the same problems that I cannot resolve over the phone. If I could wave a magic wand to get your services working again I would love it! But that isn't the real world. Were working on it. Sorry you are unhappy with your services, some of you have very much reason to be from what I hear/read. But I'm sure some of you also don't bother to call tech support (honestly that's the last thing you probably want to do) but at least we can give you some kind of information and even SOLVE the problem in some situations if you let us troubleshoot with you. I've solved many problems and left many angry people happy. I've caught others mistakes. Call our customer service line- if you get me I would love to help you in a friendly, patient manner to try and actually SOLVE things for you. 1 (888) 438-2427
Take care and best of luck.

Saint Charles, MO, USA

 – About 1 Month ago.

Let's start off just by saying I'm a gamer. I work hard for everything I have. After a long hot day at work, my getaway is playing games. I've had charter for 5 months and it's been...

Let's start off just by saying I'm a gamer. I work hard for everything I have. After a long hot day at work, my getaway is playing games. I've had charter for 5 months and it's been TERRIBLE. When I play games I get drops in my service every 3 min. (Lag) It is unbearable. I've called probably 20 times and have had 20 different techs come out and they all say, "I don't know what the issue is we will have to escalate it". I never hear anything again. So I call again and it just keeps going in that same circle for 5 months!!! I'm a pretty patient person, but this has gone on way to long. Charter is the only choice of Internet in my area. Here's hoping a better company comes around soon!

Saint Charles, MO, USA

 – About 1 Month ago.

Let's start off just by saying I'm a gamer. I work hard for everything I have. After a long hot day at work, my getaway is playing games. I've had charter for 5 months and it's been...

Let's start off just by saying I'm a gamer. I work hard for everything I have. After a long hot day at work, my getaway is playing games. I've had charter for 5 months and it's been TERRIBLE. When I play games I get drops in my service every 3 min. (Lag) It is unbearable. I've called probably 20 times and have had 20 different techs come out and they all say, "I don't know what the issue is we will have to escalate it". I never hear anything again. So I call again and it just keeps going in that same circle for 5 months!!! I'm a pretty patient person, but this has gone on way to long. Charter is the only choice of Internet in my area. Here's hoping a better company comes around soon!

WI, USA

 – About 1 Month ago.

Stupid cable companies need to stop merging and compete with each other.

The only internet provider that serves my neighborhood is charter. I'm self employed; I have to have...

Stupid cable companies need to stop merging and compete with each other.

The only internet provider that serves my neighborhood is charter. I'm self employed; I have to have consistent access to the internet to work with clients, and yet charter has bugged out on me at least 5x a week since I signed up with them. (About 3 months so far.) Sure it's usually back up after waiting a bit or unplugging everything and plugging them back in. Did I do that with Comcast? No. Granted, I paid $30 more for it. Why did I have Comcast? It was the only internet provider servicing my neighborhood. There was no choice for what turned out to be an ok product, and there's no choice for what's turned out to be a lousy product.

When I call in the help desk folks are nice enough, but their advice is either "unplug everything" or "sorry, your area is having an outage. Would you like a phone call letting you know when it's working again?" I think I can tell when the internet is up, thanks. And if you call to tell me it is, and it isn't, we have a problem. I understand that customer service has turned into a (for most companies) a dead-end career path, and that the help desk people are just trying their best when their job is to be called up by frustrated customers. To their credit, the Charter customer-facing staff have all been really nice and professional, but that doesn't change the fact that their internet service is totally crap.






Saint Louis, MO, USA

 – About 1 Month ago.

Another Night without Cable. Paying $157.00 a month. Rates go up every year. Service outages are frequent. Arguing with Charter will get you a $1.50 credit. A company that needs serious competetion...

Another Night without Cable. Paying $157.00 a month. Rates go up every year. Service outages are frequent. Arguing with Charter will get you a $1.50 credit. A company that needs serious competetion and a serious class action lawsuit.

Boone, NC, USA

 – About 1 Month ago.

Customer in NC 20+ years. Pay over $230/month for TV/Phone/Internet. Sudden changes with NO notification to me which changes everything my business depends on. THEY SUCK!!!! Unfortunately the...

Customer in NC 20+ years. Pay over $230/month for TV/Phone/Internet. Sudden changes with NO notification to me which changes everything my business depends on. THEY SUCK!!!! Unfortunately the small town I live in doesn't offer much alternative. Too bad I love it here - I would move just for the cable/internet service! If you have a choice - choose someone else!

USA

 – About 1 Month ago.

I am on my back deck and I can't pick up my own internet with my phone. Yet I have the strongest fricken connection to my next door neighbors Century Link. F U Charter. ...

I am on my back deck and I can't pick up my own internet with my phone. Yet I have the strongest fricken connection to my next door neighbors Century Link. F U Charter.

Reno, NV, USA

 – About 1 Month ago.

Had no issues with the old email format. Now, the geniuses at Charter to fix something that wasn't broken. Now, I can plan on spending HOURS trying to look at, respond to, and delete emails. My...

Had no issues with the old email format. Now, the geniuses at Charter to fix something that wasn't broken. Now, I can plan on spending HOURS trying to look at, respond to, and delete emails. My wife called Charter, and their stellar customer service rep told us the problem was Internet Explorer. OK, so I am suppose to load Fire-Fox, Mozilla, or something else, and STILL have the issues of SLOW email software. Note to Charter: KISS (Keep it simple stupid!).

Duluth, GA, USA

 – About 1 Month ago.

Because they hire stupid people to answer their phones, that don't know their a$$ form the elbow and can't / won't help you if they can find a reason not to.

Because they...

Because they hire stupid people to answer their phones, that don't know their a$$ form the elbow and can't / won't help you if they can find a reason not to.

Because they watch which channels people like the most, and move them up one tier and try to make you upgrade to get the channel back. Then they have the balls to tell you that you never received the channel (even though you have 175 hours of shows Tivo'd off the channel).

Because they provide sub par service and products and charge a premium price, well, they charge the same as all the others (but, there is no price fixing going on here, just some great healthy open market competition: right!).

Anderson, SC, USA

 – About 1 Month ago.

Where to begin with these guys? First, it was impossible to sign up for this service in person or on the phone. It had to be an endless computer chat, It was difficult to get clear answers since...

Where to begin with these guys? First, it was impossible to sign up for this service in person or on the phone. It had to be an endless computer chat, It was difficult to get clear answers since everything had to be typed, then I had to wait for a response. There was no flexibility and some answers were clearly pasted bullshit from Charter. Very different from AT&T where I could deal with someone face to face (and AT&T is no great shakes).Secondly, only towards the end of the chat was it revealed that the price would increase after the first year; this is deceptive marketing. Third, I did not want the TV service (only phone and internet) and I don't want to be harangued into taking it. This happened both during the chat and during a follow up call confirming my order. Third, installation required two boxes each of which requires an outlet on the power strip; AT&T provided the same service with only one device. I wanted to test the phone once it was installed and had to kind of badger the installer into calling the number from his phone. Fourth, once I got on the internet a service agreement popped up; it was ENDLESS! Evidently they've evaded responsibility for and indemnified themselves against everything. I don't believe anyone could wade through the whole thing. Fifth, an email today wants me to set up my email and security with Charter. But why would I need or want this? I have both; why would I change? They don't say. (I've unsubscribed from Charter emails and hopefully won't be deluged with their garbage anymore.) Finally, I didn't choose Charter. Apparently ONLY Charter is available in this part of Anderson, SC. What happened to the concept of competition? I'm sure the Charter executives all give lip service to the virtues of capitalism, In sum I've had Charter for only two days and consider it the worst service I've ever dealt with.

 – About 1 Month ago.

That new email format...what was the point of that?

I mean the old format sucked and the email barely functioned compared to more modern emails like gmail but it was better than what is...

That new email format...what was the point of that?

I mean the old format sucked and the email barely functioned compared to more modern emails like gmail but it was better than what is there now.

I can't even open my emails anymore. This is totally unacceptable as this was my main email for years to receive important messages from family and such.

Charter can go straight to hell.

USA

 – About 1 Month ago.

Internet goes out daily... No help from tech..... Fuuuuuuuu...

Internet goes out daily... No help from tech..... Fuuuuuuuu

 – About 1 Month ago.

Upload Speed...need I say more?...

Upload Speed...need I say more?

Newton, NC, USA

 – About 1 Month ago.

Wow charter is absolutly terrible. The TV service isnt that bad, except they never update on-demand, but the internet speed is horrid. They claim to have "High Speed" Internet, when my...

Wow charter is absolutly terrible. The TV service isnt that bad, except they never update on-demand, but the internet speed is horrid. They claim to have "High Speed" Internet, when my internet is about 14Mbps down and 3Mbps up. Very sad.

Chicopee, MA, USA

 – About 1 Month ago.

Lets see where to begin.... On demand has not worked for 6 months, TV shows in HD often bug out and are choppy/freezy/ unwatchable the internet FREQUENTLY decides is just not going to work for hours...

Lets see where to begin.... On demand has not worked for 6 months, TV shows in HD often bug out and are choppy/freezy/ unwatchable the internet FREQUENTLY decides is just not going to work for hours multiple times a week and we pay for 60meg internet and get about 3meg when it IS working.

Manteca, CA, USA

 – About 1 Month ago.

I can not stand Charter. Moving out of this apartment and I can't wait to get directtv back. I'm no story teller...but I hate you charter. Thanks for a miserable, ridiculous, frustrating 2...

I can not stand Charter. Moving out of this apartment and I can't wait to get directtv back. I'm no story teller...but I hate you charter. Thanks for a miserable, ridiculous, frustrating 2 years.

Lawrenceburg, TN, USA

 – About 1 Month ago.

I have been a charter.net internet customer for several years. I have a bundle with T.V., phone, and internet. Up until now, I have been a satisfied customer for several years. But the new email...

I have been a charter.net internet customer for several years. I have a bundle with T.V., phone, and internet. Up until now, I have been a satisfied customer for several years. But the new email format is the worst thing I have ever seen. Who in the Hell thinks this was a good idea? Everything takes 10 times longer to do anything having to do with email. The team in charge of this should be publicly stoned, (actually, I suspect they had to be stoned to think this new email system up and think they were geniuses), and promptly fired!

And of course they will win because everything is a corporate monopoly nowadays, and they don't care if you leave because they know you have no choice.


If it wasn't such a pain in the ass, I would quit their services tomorrow ALL BECAUSE OF THE NEW EMAILFORMAT!!!!!



Tom


Suffolk, VA, USA

 – About 1 Month ago.

Charter in Suffolk, VA. has just been taken over by the Spectrum. What a mess!!

One click useful Internet Explorer is gone. Had to switch to Gmail for email. Had to switch to Yahoo for...

Charter in Suffolk, VA. has just been taken over by the Spectrum. What a mess!!

One click useful Internet Explorer is gone. Had to switch to Gmail for email. Had to switch to Yahoo for stock information. Had to switch to Wavy 10 for weather.

You got to wonder if anyone is in charge.

Flowery Branch, GA, USA

 – About 1 Month ago.

no email tonight only a ? mark, I think they have been hacked! I don't like the new email format either. It runs slow, hard to delete emails, can't see everything on a full screen. Just harder...

no email tonight only a ? mark, I think they have been hacked! I don't like the new email format either. It runs slow, hard to delete emails, can't see everything on a full screen. Just harder to work with now.

Saint Cloud, MN, USA

 – About 1 Month ago.

Had an appt. today between 6-7. It is not almost 8 and no one has came to fix my phone problem. Finally called and cancelled. Great communication they have... NOT!...

Had an appt. today between 6-7. It is not almost 8 and no one has came to fix my phone problem. Finally called and cancelled. Great communication they have... NOT!

USA

 – About 1 Month ago.

Hello,
i work for charter communications and i understand that some of you guys are not happy with us, but we are doing our best to get some of the glitches and nicks fixxed. if you have issues...

Hello,
i work for charter communications and i understand that some of you guys are not happy with us, but we are doing our best to get some of the glitches and nicks fixxed. if you have issues with your service call us at 8772737626!!! that is the customer service number, and we can help you from there.

THANKS

Oxford, MA, USA

 – About 1 Month ago.

iam very frustrated with Charter TV. I am so sick of hearing the service, I'm sorry u are having trouble. They are no good. If I could have a choice in TV service. It would not be charter....

iam very frustrated with Charter TV. I am so sick of hearing the service, I'm sorry u are having trouble. They are no good. If I could have a choice in TV service. It would not be charter.

Madisonville, TN, USA

 – About 1 Month ago.

This new email format suck and soooo slow! The programmers should be fired! And it was changed for NO good reason. The old format was just fine. I could see all my email on one screen and now I can...

This new email format suck and soooo slow! The programmers should be fired! And it was changed for NO good reason. The old format was just fine. I could see all my email on one screen and now I can only see three or four at a time. And when you scroll through putting checks on ones you want to delete if you miss the check box with your mouse the email opens and all the checks you had already made are gone and you have to start over. And there is no empty anymore--you have to pull up all the spam and all the trash to delete. And did I mention soooo slow! Also in the old format I could click on one email then while holding shift click to another and delete as many as I want at one time without having to use the stupid check box. And did I mention soooo slow!!!

Newnan, GA, USA

 – About 1 Month ago.

Charter Communications sucks because they are constantly having "known issues" with e-mail and they cannot give so much as an estimate on when these "known issues" will be corrected. ...

Charter Communications sucks because they are constantly having "known issues" with e-mail and they cannot give so much as an estimate on when these "known issues" will be corrected. Well here are my "known issues" with Charter:

1) Charter Sucks - this seems to be a permanent issue
2) Charter's engineers couldn't find their own arses with both hands.
3) See #1.

I HATE CHARTER.

Ash, NC, USA

 – About 1 Month ago.

Charter sucks,
because they suck.
And when all you do is suck......... well YOU SUCK!!!!!!!!
And until you quit sucking,
you will continue to SUCK!!!!!!!

So...

Charter sucks,
because they suck.
And when all you do is suck......... well YOU SUCK!!!!!!!!
And until you quit sucking,
you will continue to SUCK!!!!!!!

So change your name from Charter
to "WE SUCK"!!!!!!!!!!!!

 – About 1 Month ago.

Charter sucks! Their TV guide is obsolete and sadistic. Unlike other companies, if you want to record a program you have to go through the schedule day by day. There is no Search box to type a name...

Charter sucks! Their TV guide is obsolete and sadistic. Unlike other companies, if you want to record a program you have to go through the schedule day by day. There is no Search box to type a name of a program in. I have talked with everyone from the installer to corporate execs and basically they don't care. The reception is horrible and although I've only been with Charter since May 1st. of this year I've had four repair techs out because the box freezes up. Their solution? Disconnect my HDMI cable on my Smart TV. Corporate people tell me the reason they haven't updated anything is because they thought Comcast was going to buy Time Warner and take up the West Coast and Charter would concentrate on the East Coast. Charter sucks! But it's either at&t or nothing in Burbank.

Coos Bay, OR, USA

 – About 1 Month ago.

I can see it isn't just me - which is a mixed feeling. Charter is doing this on purpose!!! I would switch if I could - we are a captive audience here....

I can see it isn't just me - which is a mixed feeling. Charter is doing this on purpose!!! I would switch if I could - we are a captive audience here.

Coos Bay, OR, USA

 – About 1 Month ago.

I believe that Charter is intentionally making their email system fail!!!!!

They are incompetent - all of my inbox was deleted when I was trying to empty my trash. WHERE is the empty...

I believe that Charter is intentionally making their email system fail!!!!!

They are incompetent - all of my inbox was deleted when I was trying to empty my trash. WHERE is the empty button!!!

Coos Bay, OR, USA

 – About 1 Month ago.

I believe that Charter is intentionally making their email system fail!!!!!

They are incompetent - all of my inbox was deleted when I was trying to empty my trash. WHERE is the empty...

I believe that Charter is intentionally making their email system fail!!!!!

They are incompetent - all of my inbox was deleted when I was trying to empty my trash. WHERE is the empty button!!!

Victorville, CA, USA

 – About 1 Month ago.

Hate this MF Charter people and service, I got the bundle 3 services good, saving money, don't know how I am saving here, my cable service goes down, and the tv box reboot by itself, the phone...

Hate this MF Charter people and service, I got the bundle 3 services good, saving money, don't know how I am saving here, my cable service goes down, and the tv box reboot by itself, the phone line goes down for who knows how long since I don't have a need for it, people call me on that line and they get a busy signal, maybe those F-ers are using my line, now the internet goes down any time every single day of the year, and does not go back online for a long time, I call them to get tech. support and it is always the same, I had my mom to open an account with them thinking, maybe they will be nice and help a poor old lady, but still same. I think if i get DSL will be more reliable than this Company.
I hope someone at Charter take a look at this website and do something for all of us.

Lake Arrowhead, CA, USA

 – About 1 Month ago.

CHARTER SUCKS!!! They suck you in and then the service is horrible!!! Then when you want to upgrade anything they charge you and arm, a leg, and a thumb! I'll never ever complain about ATT or...

CHARTER SUCKS!!! They suck you in and then the service is horrible!!! Then when you want to upgrade anything they charge you and arm, a leg, and a thumb! I'll never ever complain about ATT or Direct TV again. Can't wait to move out of here and have the service I deserve and pay for. They can kiss my butt!!!

MI, USA

 – About 1 Month ago.

Been with the service for 15 year and they won't even give me the same deal as new clients!! Why ?? Bill paid on time and was going to add a phone to my account which currently is cable and...

Been with the service for 15 year and they won't even give me the same deal as new clients!! Why ?? Bill paid on time and was going to add a phone to my account which currently is cable and Internet. Can wait to Verizon comes to town. Charter Suck!!

Rochester, MN, USA

 – About 1 Month ago.

Charter: 190 dollars a month for cable and internet! There should be another choice besides being ripped off! Fuck Charter!...

Charter: 190 dollars a month for cable and internet! There should be another choice besides being ripped off! Fuck Charter!

Saint Louis, MO, USA

 – About 1 Month ago.

I haven't been able to watch tv on the charter.net website in 5 months and they've done nothing to fix it after repeated calls. They say it's a "free" service so they don't...

I haven't been able to watch tv on the charter.net website in 5 months and they've done nothing to fix it after repeated calls. They say it's a "free" service so they don't give any rebate/refunds or anything even though the ability to watch online is part of the reason I signed with them

Saint Louis, MO, USA

 – About 1 Month ago.

I haven't been able to watch tv on the charter.net website in 5 months and they've done nothing to fix it after repeated calls. They say it's a "free" service so they don't...

I haven't been able to watch tv on the charter.net website in 5 months and they've done nothing to fix it after repeated calls. They say it's a "free" service so they don't give any rebate/refunds or anything even though the ability to watch online is part of the reason I signed with them

Saint Louis, MO, USA

 – About 1 Month ago.

I haven't been able to watch tv on the charter.net website in 5 months and they've done nothing to fix it after repeated calls. They say it's a "free" service so they don't...

I haven't been able to watch tv on the charter.net website in 5 months and they've done nothing to fix it after repeated calls. They say it's a "free" service so they don't give any rebate/refunds or anything even though the ability to watch online is part of the reason I signed with them

USA

 – About 1 Month ago.

Charter is slow to update on demand if they update at all. HBO hasn't been updated in two weeks. Incompetent twits....

Charter is slow to update on demand if they update at all. HBO hasn't been updated in two weeks. Incompetent twits.

Indianapolis, IN, USA

 – About 2 months ago.

Charter sucks. I have a rental the renters can make an appointment but I can cancel it. It is so hard to get customer service from them... ...

Charter sucks. I have a rental the renters can make an appointment but I can cancel it. It is so hard to get customer service from them...

Centralia, IL, USA

 – About 2 months ago.

Charter has to be the biggest rip off artists in the country! You pay out great amount for all the extra channels, and find out that they are all the same channels with the same programs! And their...

Charter has to be the biggest rip off artists in the country! You pay out great amount for all the extra channels, and find out that they are all the same channels with the same programs! And their internet is terrible, it fails when you are in the middle of something! You complain about it and nothing! Had a service tech come out he checked the lines in the house and says the signal is weak, and installs a booster, no help, then says it is in the main line. They will send out another crew to check it out, never heard anything from them, went into the local office, and they then told me that they had the crew check it. And yes you guessed it nothing wrong! Bull shit it just keeps getting worse if that is possible. Going to have to go into the office again and cancell it! Go back to DSL and an antenna!

Ludington, MI, USA

 – About 2 months ago.

Have I told the world today how much I hate Charter! ...

Have I told the world today how much I hate Charter!

USA

 – About 2 months ago.

We just moved into a new house in the DFW, TX area and went with Charter not knowing a whole lot about them. Being time warner customers for a long time at our previous address, we didn't know...

We just moved into a new house in the DFW, TX area and went with Charter not knowing a whole lot about them. Being time warner customers for a long time at our previous address, we didn't know what to expect. First off, the install tech was a complete dick! He never showed up and said he knocked and left a missed slip on the door. I was home all day unpacking a moving truck! There is no way we could have missed him. Once we finally got hooked up, they used boxes and a modem with production dates from 2009. Super old equipment! I did a speed test and it showed that we were only getting 20mbs download speed while paying for 60. Spoke with a tech over the phone and got it up to 60mbs but after we hung up the router cut out and throttled back down to 20. Scum bag! The internet won't stay connected for more than an hour at a time before you have to reset the modem. The cable boxes don't even load channels. And mind you every problem I've mentioned has been acompanied by a phone call which takes an hour. We haven't had them for a full week yet and I'm already sick of them! Switching to AT&T on the 28th.
Ps. They wanted to charge me $300 for early termination of contract. I told them if they even send me one bill we're going to court.

Festus, MO, USA

 – About 2 months ago.

Thank you Charter. I was on hold for ONLY an hour and 45 minutes. I hung up and called again. Asked not to be put on hold, I heard some soft whispers in the background and a "Sorry." I was...

Thank you Charter. I was on hold for ONLY an hour and 45 minutes. I hung up and called again. Asked not to be put on hold, I heard some soft whispers in the background and a "Sorry." I was then put on hold without further warning. Thank you for saying sorry, that really made up for it. Not even a "Please Hold"... So when is killing your Charter Rep going to become legal? I'll vote yes.

Simpsonville, SC, USA

 – About 2 months ago.

Imagine paying someone not to kick your ass only to have them shank you later. That's Charter....

Imagine paying someone not to kick your ass only to have them shank you later. That's Charter.

Opelika, AL, USA

 – About 2 months ago.

I pay way too much for 60 channels that all say "ONE MOMENT PLEASE - This channel should be available shortly."...

I pay way too much for 60 channels that all say "ONE MOMENT PLEASE - This channel should be available shortly."

Selah, WA, USA

 – About 2 months ago.

The new email format is ridiculous! It is pretty much unusable. I am trying to switch everything over to a gmail account but my Charter account so hard to use that I want to scream. I have had Charter...

The new email format is ridiculous! It is pretty much unusable. I am trying to switch everything over to a gmail account but my Charter account so hard to use that I want to scream. I have had Charter email for about 10 years so I get a lot of email. They are very unhelpful on the "help" line. My suspicion is that they don't make any money on email so they redesigned it to be as awful as possible so that people will stop using it.

Selah, WA, USA

 – About 2 months ago.

The new email format is ridiculous! It is pretty much unusable. I am trying to switch everything over to a gmail account but my Charter account so hard to use that I want to scream. I have had Charter...

The new email format is ridiculous! It is pretty much unusable. I am trying to switch everything over to a gmail account but my Charter account so hard to use that I want to scream. I have had Charter email for about 10 years so I get a lot of email. They are very unhelpful on the "help" line. My suspicion is that they don't make any money on email so they redesigned it to be as awful as possible so that people will stop using it.

Fond Du Lac, WI, USA

 – About 2 months ago.

I just read the post from March 31, 2015 from neighboring Oshkosh, WI and you just made my day - hell my week! Thanks for making me laugh....

I just read the post from March 31, 2015 from neighboring Oshkosh, WI and you just made my day - hell my week! Thanks for making me laugh.

Slinger, WI, USA

 – About 2 months ago.

I study for 85% of the day I'm awake and expect to watch something else other than EAS for the last 15% I'm awake....

I study for 85% of the day I'm awake and expect to watch something else other than EAS for the last 15% I'm awake.

West Bend, WI, USA

 – About 2 months ago.

Who wants to start a class action lawsuit?...

Who wants to start a class action lawsuit?

West Bend, WI, USA

 – About 2 months ago.

Charter should be sued for the price they charge and the crap they have you put up with!...

Charter should be sued for the price they charge and the crap they have you put up with!

West Bend, WI, USA

 – About 2 months ago.

Charter should be sued for the price they charge and the crap they have you put up with!...

Charter should be sued for the price they charge and the crap they have you put up with!

Fond Du Lac, WI, USA

 – About 2 months ago.

Hey Slinger I am in Fond du Lac WI and getting the same EAS thing. All indications say to unplug your box for 30 seconds but that doesn't work. I am really thinking Netflix right now!!...

Hey Slinger I am in Fond du Lac WI and getting the same EAS thing. All indications say to unplug your box for 30 seconds but that doesn't work. I am really thinking Netflix right now!!

Slinger, WI, USA

 – About 2 months ago.

MY TV IS STUCK ON EAS. SWEET JOB CHATER...

MY TV IS STUCK ON EAS. SWEET JOB CHATER

San Luis Obispo, CA, USA

 – About 2 months ago.

Internet service blows! Charter blows! that's it!...

Internet service blows! Charter blows! that's it!

Laramie, WY, USA

 – About 2 months ago.

They charge for digital service with video on demand but where is it?
They charge for 60Mbps but give 30.

Major bait and switch.......really sold me a bill of goods .. liars!...

They charge for digital service with video on demand but where is it?
They charge for 60Mbps but give 30.

Major bait and switch.......really sold me a bill of goods .. liars!

Birmingham, AL, USA

 – About 2 months ago.

On Demand updates continue intermittent and random. Why? Has anyone worked at Charter who can explain the process? It must require manual intervention, and when the person responsible is on...

On Demand updates continue intermittent and random. Why? Has anyone worked at Charter who can explain the process? It must require manual intervention, and when the person responsible is on vacation, there are no updates.

The networks that create the shows should know that viewers like me TRY to watch them, but they are not available via Charter On Demand. In fact, the little video that plays while I surf On Demand often is advertising a program as available via On Demand that isn't there when I look. What the heck is going on?

Irvine, CA, USA

 – About 2 months ago.

Thanks for the one week outage. The outage you fixed in 3 hours but couldn't be bothered to send a tech out, also thanks for this weeks outage, I love having internet only two days a week, thanks...

Thanks for the one week outage. The outage you fixed in 3 hours but couldn't be bothered to send a tech out, also thanks for this weeks outage, I love having internet only two days a week, thanks for that. Shitty company can't be bothered to hire real technicians, and instead hires high school dropouts. So yeah, again, thanks for ignoring your customers who have no choice but to take the anal rape that is your company.

Clarksville, TN, USA

 – About 2 months ago.

FUCK CHARTER, I work all day and my only enjoyment is streaming shows online that I only get to watch when I come home before I have to go to sleep for the next morning to work. Guess what? I...

FUCK CHARTER, I work all day and my only enjoyment is streaming shows online that I only get to watch when I come home before I have to go to sleep for the next morning to work. Guess what? I Can't do that shit with 0.95mb download speed. This has happened 2 times now in the span of 2 weeks? WTF. also the router you gave me suck because it keeps disconnecting the net and has to be reseted.

Clarksville, TN, USA

 – About 2 months ago.

FUCK CHARTER, I work all day and my only enjoyment is streaming shows online that I only get to watch when I come home before I have to go to sleep for the next morning to work. Guess what? I...

FUCK CHARTER, I work all day and my only enjoyment is streaming shows online that I only get to watch when I come home before I have to go to sleep for the next morning to work. Guess what? I Can't do that shit with 0.95mb download speed. This has happened 2 times now in the span of 2 weeks? WTF. also the router you gave me suck because it keeps disconnecting the net and has to be reseted.

Marquette, MI, USA

 – About 2 months ago.

I pay $139.32 for basic cable channels (the cable channels that they choose) and for internet. I would have to pay more for wifi, to use my phones and ipad. I pay the same way for 10 years. At least...

I pay $139.32 for basic cable channels (the cable channels that they choose) and for internet. I would have to pay more for wifi, to use my phones and ipad. I pay the same way for 10 years. At least twice a year the automated system "can't" hear my same answers, and they want $5 extra to take your payment. The survey at the end of the is a joke. It's only about the customer service rep, and not a chance to voice what the problem really was. I feel as though I'm being robbed every time that there is an issue that arises with them. I'm clearly paying too much for the "service" that I'm receiving. They need some sort of competition...Everyone would run...I know that I would.

Bakersfield, CA, USA

 – About 2 months ago.

Charter only offers two tiers of internet only service. The cheapest tier is $39.99/month for the first year. Than $49.99/month.

Bright House Networks internet only has a "lite"...

Charter only offers two tiers of internet only service. The cheapest tier is $39.99/month for the first year. Than $49.99/month.

Bright House Networks internet only has a "lite" tier for just $19.99/month which streams Netflix on 3 devices in 1080p just fine. Bright House also offers 5 tiers of internet to choose from.

Time Warner Cable has a internet only lite tier for just $14.99/month which I also have first hand experience streaming Netflix on 3 devices in 1080p perfectly fine.

I have a recorded call from Charter's executive office where they told me they did a customer study that showed people preferred only have two internet options to choose from and that people need 60mbps internet for Netflix.

I told the Charter rep that she is misleading people because Netflix only needs 5mbps and I never heard of customers wanting fewer and more expensive internet choices.

Georgetown, GA, USA

 – About 2 months ago.

My internet is very slow since I had this connection. I have to use there modem. I have a doc sys 3 standard modem but they use 2.0 standard. I wish they had another internet provider where I live....

My internet is very slow since I had this connection. I have to use there modem. I have a doc sys 3 standard modem but they use 2.0 standard. I wish they had another internet provider where I live. The highest TV service cable box they had here was 480p. Went to Dish Network to resolve that. Can not take pauses ... bla ... junk. Cell phone internet is faster. Not any of my computers. I have an impeccable back round. BTW watch the reporting city and state. I am in WORCESTER, MA.

Lenoir City, TN, USA

 – About 2 months ago.

Dear Tom Rutledge,

Here is my story, SAD but TRUE. Last Wednesday at 3:oo pm my phone, internet and cable went out. I tried calling charter with my cell phone and after being on hold for...

Dear Tom Rutledge,

Here is my story, SAD but TRUE. Last Wednesday at 3:oo pm my phone, internet and cable went out. I tried calling charter with my cell phone and after being on hold for 45 minutes, I hung up. I then tried at 3am when I did get tru. They told me that someone from another company cut the main line and several States were out and had no idea when it would be fixed. I called again the next day Thursday at around 5:00 pm and was told the same thing but that they would call me between the hours of 8am to 9pm when it was fixed...So I waited and still no call. I called them back and there was no problem in my area so I continued with the phone recording to check my modem, I was on the phone for 13 minutes and I had done everything it said to do. I then get a message that Charters phone service is not working at this time. I wanted to SCREAM !! I called back and went thru all of the BS questions for the 7th or 8th time and got customer service. I talked to Lawrence, EMPLOYEE #34N. I asked him if the problem was fixed and he said YES !! To my SURPRISE !! I asked him why mine wasn't fixed and he said that if you called in the middle of the night, you don't get a call. WHAT ?????????? I told him that I have now been out since Wednesday and asked him to get it fixed. He checked it and said YES it's out alright. Wait for your call. So I waited and waited and waited some more, I called back and got customer service again and got Kyal employee #EP4, he started to ask me all of the same questions that I answered so many times already. I told him I wanted a Supervisor, her name was Marjorie , employee #J8A or Cheryl, employee number SXB, She told me that I had an appointment for Friday set up and no one came. So I called again until they told me they would for sure be here on Saturday between 9 am and 11 am and they would call before they came. They called the number that was out of service (charter) and missed out on my appointment. They then told me they would be here between 11 am and 1 pm. so I waited again. They did the same thing, when I told them that my home phone (charter) was out and to call my cell phone. They didn't come so I called again and they changed my appointment to Monday between 1 pm and 3 pm. So I called AGAIN and they said between 5 pm and 7 pm. I waited until almost 7 and called again and was told that dispatch would call me. Dispatch Erica who was very nasty ( no employee # bc she wouldn't give me one ) called me at 7:15 pm and said that they never got the order until Saturday night at 7 pm. The Service Man was almost home and would come back out and fix it but he won't be here until after 8 pm. He came at around 8:20 pm and was here for 5 minutes. He left my house without checking all of my TV's and left one in my Bedroom not working. When we went to tell him he was gone. All in all, I must have called over 25 times in 4 days without service. Every time I called, I had to give the IDIOT on the phone, all of my information. I have NEVER been LIED to so many times in 4 days. My cousin fixed my TV and were back online and service was working. until Tuesday. I was waiting for a program along with my Mom ( who also has CHARTER.) We talked that day about our program and my Mom said to me....." it will be a good night for our series to come back......If CHARTER will come tru for us." Wouldn't you know it......CHARTER went out 20 minutes before it was over. I'll say this.....I HAVE NEVER HAD SUCH SHITTY SERVICE IN MY LIFE !! CHARTER.... You Suck !! My Mother and I have had your service for 17 years and never once have been late on our bill's. In 4 day's I had basic tv. I watched your commercials over and over and over again. You have no idea how I wanted to throw a BRICK at my TV......Every time I saw you commercial, talking about how GREAT Charter is. You've got to be kidding me ???

I expect a phone call from you, Mr. Tom Rutledge as I am sending this complaint DIRECTLY to YOU !! I will also be emailing it to you. The company that your running is in very bad shape. Isn't that what you get paid the BIG BUCKS for ? The CEO that can't run a company properly, should not have such a BIG company to run. This makes you look very bad.

I expect my bill for this month to be taken care of by CHARTER.

Thank you,

Hazel Gibson

Mcminnville, TN, USA

 – About 2 months ago.

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition....

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition.

Mcminnville, TN, USA

 – About 2 months ago.

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition....

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition.

Mcminnville, TN, USA

 – About 2 months ago.

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition....

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition.

Mcminnville, TN, USA

 – About 2 months ago.

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition....

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition.

Mcminnville, TN, USA

 – About 2 months ago.

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition....

I have been trying for an hour to log in to my email--it keeps saying try again later--- wish charter had some competition.

Georgetown, GA, USA

 – About 2 months ago.

My internet is the slowest ever. WTF is 20 down 1 upload???? Very slow and the latency response ...very slow!...

My internet is the slowest ever. WTF is 20 down 1 upload???? Very slow and the latency response ...very slow!

East Longmeadow, MA, USA

 – About 2 months ago.

How is it that Charter offers bundled plans at around $100/month to new customers, while it screws loyal customers with constantly increasing plans? Shouldn't they do the exact opposite? I mean,...

How is it that Charter offers bundled plans at around $100/month to new customers, while it screws loyal customers with constantly increasing plans? Shouldn't they do the exact opposite? I mean, reward long-term loyalty. I really HATE Charter, and it makes me want to go back to an antenna, cell phone, and cellular wifi hotspot.

Oneonta, AL, USA

 – About 2 months ago.

Horrible customer service. I signed up in Nov 2014. Over the next 4 months, they double charged my credit card twice, then made me bring my card statements to their offices for proof. No customer...

Horrible customer service. I signed up in Nov 2014. Over the next 4 months, they double charged my credit card twice, then made me bring my card statements to their offices for proof. No customer care, no discounts, just a "sorry." Not once. Twice. In 4 months. They had also sent my account to collections twice because they couldn't locate my payment, then found my "missing" payment and then proceeded to charge me a second time. This happened on two occasions. I finally canceled in Feb 2015. .... This company is very disorganized, and customer service and management is bad. Stay away from these guys.

Lexington, KY, USA

 – About 2 months ago.

Reading through the comments here are utterly ridiculous.
1. We don't pay for email PERIOD. USE GMAIL EMAIL IS FREE
2. A home page can be changed in ten seconds..
3. CID on TV is...

Reading through the comments here are utterly ridiculous.
1. We don't pay for email PERIOD. USE GMAIL EMAIL IS FREE
2. A home page can be changed in ten seconds..
3. CID on TV is a feature for 2015.. and its FREE.. isn't that what home phones are for?
4. Every Company increases prices not just CHARTER. Every company starts with a PROMO.
5. LAST we're all getting the best speed for the lowest price.
6.This site should be name Customers-suck.com

Minneapolis, MN, USA

 – About 2 months ago.

Charter e-mail is as useless as a screen door on a submarine....

Charter e-mail is as useless as a screen door on a submarine.

Cayucos, CA, USA

 – About 2 months ago.

I live in San Luis Obispo, Ca and the Charter Cable for TV has been out for hours. I realize that technology breaks but how about some accountability!
Instead of the stupid adds, like that young...

I live in San Luis Obispo, Ca and the Charter Cable for TV has been out for hours. I realize that technology breaks but how about some accountability!
Instead of the stupid adds, like that young guy coming out and speaking to the folks, trying to be Steve Jobs or something.

Its either that or silly dancing....

Delano, MN, USA

 – About 2 months ago.

Charters new email format sucks! I have been trying for 2 hours to retrieve my 1400 emails. I get a blank page. I tried "chatting" online with a Charter rep, he told me to switch from Firefox...

Charters new email format sucks! I have been trying for 2 hours to retrieve my 1400 emails. I get a blank page. I tried "chatting" online with a Charter rep, he told me to switch from Firefox to Chrome. I did and the same thing happened. I still can't retrieve my emails. I hate Charter!!!

Hickory, NC, USA

 – About 2 months ago.

dear tecnicians in wnc,carva system .you will be given the lowest evaluations and tqa scores. this is due to the good ole boy network that exist between tech ops mgrs. incompetent cedric patterson....

dear tecnicians in wnc,carva system .you will be given the lowest evaluations and tqa scores. this is due to the good ole boy network that exist between tech ops mgrs. incompetent cedric patterson. and the lazy, inmature, todd gray. All of these suppose leaders lack the integrity of a child molester. tqa techs are encouraged to lie to gain leverage on techs who speak up. hr then moves in and they all act in concert to rid themselves of whistle blowers. while tqa sups forge calibration reports and safety inspections . they are rewarded with no oversight. take this from a former emloyee with 30 experience.

Hayward, WI, USA

 – About 2 months ago.

Charter's new email sucks big time. I can not edit my emails anymore. Discussing the issue with customer support was a waste of my time. It used to be ok and manageable but then went to horrible....

Charter's new email sucks big time. I can not edit my emails anymore. Discussing the issue with customer support was a waste of my time. It used to be ok and manageable but then went to horrible. Too bad as I will have to leave the service.

Dalton, GA, USA

 – About 2 months ago.

Charter is absolutely the worst ISP I've ever had. I used to have Comcast so that's saying something, but at least when there were ongoing outages that made it impossible for me to work from...

Charter is absolutely the worst ISP I've ever had. I used to have Comcast so that's saying something, but at least when there were ongoing outages that made it impossible for me to work from home, as I do, Comcast understood and compensated me. They understood, as any responsible ISP should, that not only are they in the business to provide "uninterrupted service", but that crediting client's accounts due to service screw-ups is a part of good business practice. A simple $15 credit here or there to say "we're sorry we've been screwing you out of the service we promised you we'd provide you when we didn't, even though you continue to pay your bill on time EVERY MONTH" says we really value you as a customer and wish to keep you. Charter is a CROOK CROCK!! $1.32/day with no regard to how much they inconvenience their customers! Failing to provide a service is a breech in contract and their reps are crap! When they know they are going to get bad reviews they simply hang up instead of transferring the call to the survey. This is the most unprofessional business I've dealt with. They won't have my business for much longer as I'm in the process of changing ISP's.

Saint Louis, MO, USA

 – About 2 months ago.

I highly hate and super loathe Charter. In Kingsport, TN, it's the only business that gives fast Internet instead of Dial-Up. The Cable box sucks because it goes out by going to gray or the...

I highly hate and super loathe Charter. In Kingsport, TN, it's the only business that gives fast Internet instead of Dial-Up. The Cable box sucks because it goes out by going to gray or the picture freezes. One time, we talked to a Charter rep and they were annoying and didn't help us when our Internet was down and they weren't helpful that my parents were getting aggravated. Also, Charter says that when our Belkin is down, it's Belkin's fault and when we talk to Belkin, it's Charter's fault. They both suck! Other people hate Charter in this area of the US and frankly, their commercials are annoying and they destroy good songs with their stupid number jingle. The commercials are tasteless and lame. The reps are unhelpful and just give you lame help and my father's a computer expert and he can do better than those oompa loompas. My family would switch to a different provider but the other company only does dial-up. Dial-up sucks and so does Charter. We need a new company provider that gives us better service. Charter, as Weird Al puts it in his "Sports Song," you suck!

Saint Louis, MO, USA

 – About 2 months ago.

I highly hate and super loathe Charter. In TN, it's the only business that gives fast Internet instead of Dial-Up. The Cable box sucks because it goes out by going to gray or the picture freezes....

I highly hate and super loathe Charter. In TN, it's the only business that gives fast Internet instead of Dial-Up. The Cable box sucks because it goes out by going to gray or the picture freezes. One time, we talked to a Charter rep and they were annoying and didn't help us when our Internet was down and they weren't helpful that my parents were getting aggravated. Also, Charter says that when our Belkin is down, it's Belkin's fault and when we talk to Belkin, it's Charter's fault. They both suck! Other people hate Charter in this area of the US and frankly, their commercials are annoying and they destroy good songs with their stupid number jingle. The commercials are tasteless and lame. The reps are unhelpful and just give you lame help and my father's a computer expert and he can do better than those oompa loompas. My family would switch to a different provider but the other company only does dial-up. Dial-up sucks and so does Charter. We need a new company provider that gives us better service. Charter, as Weird Al puts it in his "Sports Song," you suck!

Saint Louis, MO, USA

 – About 2 months ago.

I highly hate and super loathe Charter. In our town, it's the only business that gives fast Internet instead of Dial-Up. The Cable box sucks because it goes out by going to gray or the picture...

I highly hate and super loathe Charter. In our town, it's the only business that gives fast Internet instead of Dial-Up. The Cable box sucks because it goes out by going to gray or the picture freezes. One time, we talked to a Charter rep and they were annoying and didn't help us when our Internet was down and they weren't helpful that my parents were getting aggravated. Also, Charter says that when our Belkin is down, it's Belkin's fault and when we talk to Belkin, it's Charter's fault. They both suck! Other people hate Charter in this area of the US and frankly, their commercials are annoying and they destroy good songs with their stupid number jingle. The commercials are tasteless and lame. The reps are unhelpful and just give you lame help and my father's a computer expert and he can do better than those oompa loompas. My family would switch to a different provider but the other company only does dial-up. Dial-up sucks and so does Charter. We need a new company provider that gives us better service. Charter, as Weird Al puts it in his "Sports Song," you suck!

Gladstone, MI, USA

 – About 2 months ago.

Charter is a PITA. Am so sick of having to watch their stupid ads every 20 minutes or so. I wish they cared about their customers as much as themselves.
I don't like being sung or danced...

Charter is a PITA. Am so sick of having to watch their stupid ads every 20 minutes or so. I wish they cared about their customers as much as themselves.
I don't like being sung or danced to in an effort to buy their services. Our picture freezes up on a regular basis, but never during one of their idiotic comercials. Also hate the ads where they are tossing the dish away...I have Direct TV at my cabin and have never had a problem.

Dayton, TN, USA

 – About 2 months ago.

When the internet connection does not work customer service says there may be too many people using the service. Would this excuse work with the electric department or with phone service....

When the internet connection does not work customer service says there may be too many people using the service. Would this excuse work with the electric department or with phone service.

Dayton, TN, USA

 – About 2 months ago.

Is anyone getting close to 60 mbs internet speed. I get between .28 and 13 mbs....

Is anyone getting close to 60 mbs internet speed. I get between .28 and 13 mbs.

Littleton, CO, USA

 – About 2 months ago.

Charter will not let me use HBOGo and Showtime on firetv.... so annoying! I pay for that service but can't watch on my favorite device? Why? Is Charter really trying to do vendor lock in in the...

Charter will not let me use HBOGo and Showtime on firetv.... so annoying! I pay for that service but can't watch on my favorite device? Why? Is Charter really trying to do vendor lock in in the middle of an FCC merger review! I'm switching to DIRECTV.

Littleton, CO, USA

 – About 2 months ago.

Charter will not let me use HBOGo and Showtime on firetv.... so annoying! I pay for that service but can't watch on my favorite device? Why? Is Charter really trying to do vendor lock in in the...

Charter will not let me use HBOGo and Showtime on firetv.... so annoying! I pay for that service but can't watch on my favorite device? Why? Is Charter really trying to do vendor lock in in the middle of an FCC merger review! I'm switching to DIRECTV.

Thorsby, AL, USA

 – About 2 months ago.

You might think Charter would be at least smart enough to have a link to pay your bill on their new website. Oh, it's there, but then when you log in, it goes away....

You might think Charter would be at least smart enough to have a link to pay your bill on their new website. Oh, it's there, but then when you log in, it goes away.

Fountain Inn, SC, USA

 – About 2 months ago.

I killed a charter help rep today. I strangled him with an Ethernet cord. Then crushed his head with a big bag of shit that I froze because it's the same treatment I get from them. My mind is...

I killed a charter help rep today. I strangled him with an Ethernet cord. Then crushed his head with a big bag of shit that I froze because it's the same treatment I get from them. My mind is blown by the stupidity spewing from the phone when I call because of trouble. JK about any harming of charter employees. I wouldn't hurt a fly, which also has an IQ of 2......

Fountain Inn, SC, USA

 – About 2 months ago.

Charter is actually Hell. And the employees there are all Satan's minions. Remade the website and have to create a new "MyAccount" and my auto bill pay kicked off so now I have a late fee....

Charter is actually Hell. And the employees there are all Satan's minions. Remade the website and have to create a new "MyAccount" and my auto bill pay kicked off so now I have a late fee. Thanks Charter. You really do suck. You're like a black hole. Your suck is a perfect 30 inch vacuum.

Fond Du Lac, WI, USA

 – About 2 months ago.

The so called "promotion" of getting the charter box free just ended so now have to pay $154 a month for tv and internet. No premium channels no sir..Well am doing the research now and this...

The so called "promotion" of getting the charter box free just ended so now have to pay $154 a month for tv and internet. No premium channels no sir..Well am doing the research now and this will be the first and ONLY month that charter will BILK me out of my hard earned money I cannot receive AT&T where I live now but did for years in the same city. At least with their service you didn't have to pay $12 extra a month to DVR anything. Looking into anything - a dish, Netflix - ANYTHING but shitty charter. Why oh why can't charter create an ala carte option - I only watch a handful of channels anyway. Why do I need to fork over $85 per month? Charter SUCKS!!

Torrance, CA, USA

 – About 3 months ago.

Charter blows chunks! I would love to have someone besides them, but unfortunately, when I moved into my current city (downtown Long Beach, CA) they have a monopoly. Not only that, they had an...

Charter blows chunks! I would love to have someone besides them, but unfortunately, when I moved into my current city (downtown Long Beach, CA) they have a monopoly. Not only that, they had an agreement with my apartment community, and their basic cable is built in to the monthly rent.

I have their internet, and I use it to download musical instrument software samples from time to time in order to compose. Every time I start downloading something (which can be rather large), they start throttling and disconnecting my internet temporarily. I looked at their policy online and this is what I found in their internet service agreement:

"Excessive use of bandwidth that in Charter’s sole opinion, places an unusually large burden on the network or goes above normal usage. Charter has the right to impose limits on excessive bandwidth consumption via any means available to Charter."

In other words, Charter can set arbitrary limits and impose limits as they see fit, with no warning, no notice and they can change it as they see fit.

When I leave, I'm going to see fit to NEVER do business with them again. I HATE YOU CHARTER!

Worcester, MA, USA

 – About 3 months ago.

My Charter internet is a joke. It seems like they come to our house every week and don't do crap. A bunch of frickin monkeys...

My Charter internet is a joke. It seems like they come to our house every week and don't do crap. A bunch of frickin monkeys

USA

 – About 3 months ago.

@USA-

#1: I'm a female.

#2: I do get paid $18.95 an hour.

Would you like a copy of my paystub? ...

@USA-

#1: I'm a female.

#2: I do get paid $18.95 an hour.

Would you like a copy of my paystub?

Madison, WI, USA

 – About 3 months ago.

Get Charter out of Wisconsin!

My daughter lives iin Michigan and they have AT&T.

Much better product.

I've been trying to get charter to fix my on demand for...

Get Charter out of Wisconsin!

My daughter lives iin Michigan and they have AT&T.

Much better product.

I've been trying to get charter to fix my on demand for two days, and still haven't spoken with a human with an IQ above 80.

How to I get help!!!!!3

Madison, WI, USA

 – About 3 months ago.

Get Charter out of Wisconsin!

My daughter lives iin Michigan and they have AT&T.

Much better product.

I've been trying to get charter to fix my on demand for...

Get Charter out of Wisconsin!

My daughter lives iin Michigan and they have AT&T.

Much better product.

I've been trying to get charter to fix my on demand for two days, and still haven't spoken with a human with an IQ above 80.

How to I get help!!!!!3

Wausau, WI, USA

 – About 3 months ago.

why charter does these stupid promotional prices is beyond me. Some moron getting paid millions that thinks this is a good idea. Yet EVERYONE hates it. Have a standard low monthly rate and be done...

why charter does these stupid promotional prices is beyond me. Some moron getting paid millions that thinks this is a good idea. Yet EVERYONE hates it. Have a standard low monthly rate and be done with it. I don't like my bill going up by 60% and spending a half hour on the phone with charter every 6 months to get it fixed. Worst company satisfaction in the nation. Wish Iran would target them instead of sony

Paris, TN, USA

 – About 3 months ago.

We paying for call id on TV and we can't get it. Most the time it says it isn't available. Why pay for something you can't get....

We paying for call id on TV and we can't get it. Most the time it says it isn't available. Why pay for something you can't get.

Paris, TN, USA

 – About 3 months ago.

I want my old homepage back! I am not crazy about the new one....

I want my old homepage back! I am not crazy about the new one.

San Luis Obispo, CA, USA

 – About 3 months ago.

I love Chater, at first I didn't get 60 megs but then a technician came to my house and showed me with his lap that that it was possible to get the speed i paid for... Guess what! It was my...

I love Chater, at first I didn't get 60 megs but then a technician came to my house and showed me with his lap that that it was possible to get the speed i paid for... Guess what! It was my computer that was crap. My new computer is lightning fast!

Rochester, MN, USA

 – About 3 months ago.

Charters shitty internet service causes a lot of things I watch on HuluPlus to crash every minute....

Charters shitty internet service causes a lot of things I watch on HuluPlus to crash every minute.

USA

 – About 3 months ago.

If that guy is making 18.00 out of high school, I'm Donald Trump. That's absolute Bullshit because Charter hires at or just a few cents over minimum wage. He's a bald faced liar. It...

If that guy is making 18.00 out of high school, I'm Donald Trump. That's absolute Bullshit because Charter hires at or just a few cents over minimum wage. He's a bald faced liar. It doesn't take a profiler to see he's full of it.

USA

 – About 3 months ago.

I'm trying to get Charter but I'm rethinking the whole thing after calling customer "service". They don't care and won't help after asking for any sort of verification of any...

I'm trying to get Charter but I'm rethinking the whole thing after calling customer "service". They don't care and won't help after asking for any sort of verification of any service existing or to be installed. I was supposed to get to give feedback after the call but the tech wouldn't disconnect the call. Nice trick. AT&T here I come.

Townville, SC, USA

 – About 3 months ago.

i run a ping logger to a game i play, to monitor the Charter cable losses to my house, it pings every 5 seconds. on 5/22/15 i had a 12% ping lost rate....

i run a ping logger to a game i play, to monitor the Charter cable losses to my house, it pings every 5 seconds. on 5/22/15 i had a 12% ping lost rate.

Marquette, MI, USA

 – About 3 months ago.

Charter is going incredibly slow. Fuck them and their slow service....

Charter is going incredibly slow. Fuck them and their slow service.

Simpsonville, SC, USA

 – About 3 months ago.

I DESPISE CHARTER. SOMEONE PLZ MONOPOLIZE THEM OUT. YOU'D MAKE A FORTUNE. JUST LOOK AT WHAT WALMART DID TO KMART.
...

I DESPISE CHARTER. SOMEONE PLZ MONOPOLIZE THEM OUT. YOU'D MAKE A FORTUNE. JUST LOOK AT WHAT WALMART DID TO KMART.

USA

 – About 3 months ago.

Charter is the worst ISP ever. As I'm typing this my internet is down. It was down for 2 days this week. I can't believe this . my dad always gets pissed off when we talks to rep. He's a...

Charter is the worst ISP ever. As I'm typing this my internet is down. It was down for 2 days this week. I can't believe this . my dad always gets pissed off when we talks to rep. He's a CTO so he knows everything about computers and internet. He said Charter tried to do business with his company and immediately turned it down. Charter should go out of business. I hate charter.

MI, USA

 – About 3 months ago.

Charter email down again big time. Second time in ten days for me anyway. No choice other than Charter here, but I can switch to gmail or something else. ...

Charter email down again big time. Second time in ten days for me anyway. No choice other than Charter here, but I can switch to gmail or something else.

Ellensburg, WA, USA

 – About 3 months ago.

Charter is hands down the worst provider. Is there anyway people can create something to get them out of business? As a college student I use the internet for assignments daily and the internet is on...

Charter is hands down the worst provider. Is there anyway people can create something to get them out of business? As a college student I use the internet for assignments daily and the internet is on 30% of the time. Calling to ask the problem I have to talk to four automated voice messaging systems and still no human response. The service I pay for is horseshit. Someone please start something to remove them from existence, I will spread and carry forth this removal for as long as I live.

Princeton, NC, USA

 – About 3 months ago.

Constantly slow speeds. Service details says 30/4. Most speed test are closer to 5/1. Contacted charter and tech came and said "The line is not digital and their equipment at the head end needs...

Constantly slow speeds. Service details says 30/4. Most speed test are closer to 5/1. Contacted charter and tech came and said "The line is not digital and their equipment at the head end needs upgraded before internet speeds will be improved." I contacted charter sales to try to get my bill cut since they do not provide the service they claim. They tried to upgrade my service to 100Meg. Which isn't even possible until they put new equipment on their end of the connection. In order to stream Hulu without buffering constantly I have to connect my computer or Amazon TV stick to my cell phone hotspot. I filed a complaint with the BBB and Charter told me they do not offer 30 meg service to my area they offer 8/1, which isn't listed anywhere on my bill or on their website.

Kingsport, TN, USA

 – About 3 months ago.

And what the hell are you sitting everyday reading this site while your not helping others?...

And what the hell are you sitting everyday reading this site while your not helping others?

Kingsport, TN, USA

 – About 3 months ago.

To charter employee being treated like royalty ...... If there was anything you have done over the past five years , while sitting in your airconditioned office making 18 dollars an hour,to help...

To charter employee being treated like royalty ...... If there was anything you have done over the past five years , while sitting in your airconditioned office making 18 dollars an hour,to help improve the quality of service we get, there would not be 10s of thousands of angry charter customers now. Most of the service reps dont use charter themselves. Its not even offered in the towns employing the call centers that employ the minimum wage employees that have 2 days only of training before they so skillfully handle our issues we need handled about our service. WATCH THIS IVE HAD ZERO TRAINING BUT IM NOW A CHARTER REP.Helo my name is Carlos after this call please hold the line and fill out a brief questionaire about my performance. But first can i verify your name, address and telephone number because our automated person you have been yelling agent at for 20 min,hasn't taken up enough of your time. O.K thats correct how may i help you? Oh thats a good question let me transfer you again, to someone else. Hello my name is Quinton how may i help you,? Thats a good question but first can you please verify the same security info you have multiple times already? Thank you, so you say your cable has been out a week and you would like reimbursement ? Im sorry if you woud have called a week ago when it first happened we could have done that. Is there anything else i can help you with today? Thats a wonderful question let me transfer you. ... Hello im trixie how may i help you, well thats unfortunate but im going to need you to verify your name and address before we can proceed. Thank you. You say your service has been out and the service is still out even after the technician repaired it? Ok lets schedule you another tech to come out. You would like to be credited for a weeks of service? Thats billing let me transfer you. Billing, my name is Carlos how may i help you? I see, haven't we spoken just 30min ago? I thought so, may i please have you verify your information for security purposes ? ...... Sound familiar ? Thats what customer service is while your making 18 dollars an hour taking indefinate breaks and sipping a cold beverage in your airconditioned office, jackass.

USA

 – About 3 months ago.

I work for Charter. In fact, I'm sitting at my desk right now waiting to talk to another customer.

I read this site every day at work, and it always makes me laugh when people blame...

I work for Charter. In fact, I'm sitting at my desk right now waiting to talk to another customer.

I read this site every day at work, and it always makes me laugh when people blame Charter's employees, and then bash us with comments about making minimum wage and being treated shitty by the company.

Just to clarify. I'm 17 years old and I make $18.95 an hour, sitting at my desk, in an air conditioned building, with virtually unlimited breaks, selling Charter's products, and being treated like royalty by my managers and call center director.

It's kind of great.

Brainerd, MN, USA

 – About 3 months ago.

Again, when I most needed Charter to work, Internet was down... I had to switch to tethering from T-Mobile. At least that works! I'm curious why countries like Romania get superior Internet at...

Again, when I most needed Charter to work, Internet was down... I had to switch to tethering from T-Mobile. At least that works! I'm curious why countries like Romania get superior Internet at a small fraction of the price. Another US Infrastructure FAILURE..

Opelika, AL, USA

 – About 3 months ago.

I hate Charter because they demand payment but on each evening when I try to click into digital service... it is NOT available and sometimes I have to wait and wait and wait and wait...

I hate Charter because they demand payment but on each evening when I try to click into digital service... it is NOT available and sometimes I have to wait and wait and wait and wait...

Auburn, Alabama

Arroyo Grande, CA, USA

 – About 3 months ago.

Switched from Direct TV to Charter to save money on bundle. What a mistake. Charter picture quality is a joke. Im watching the NBA Finals right now and it looks like analog reception from 25 years...

Switched from Direct TV to Charter to save money on bundle. What a mistake. Charter picture quality is a joke. Im watching the NBA Finals right now and it looks like analog reception from 25 years ago. Their user interface and menus look cheap and are counter intuitive. The DVR doesn't record requested programs and consistently defaults to a test program that was loaded when i started the service. Charter quality is a joke. Can't wait to cancel and switch back to Direct TV.

Bristol, TN, USA

 – About 3 months ago.

Just to clarify my previous statements about cannabis . Lol Im all for legislation of medical and recreational cannabis in all states, i just dont want the people at charters call centers smoking...

Just to clarify my previous statements about cannabis . Lol Im all for legislation of medical and recreational cannabis in all states, i just dont want the people at charters call centers smoking cannabis while they try aimlessly to fix my internet issues. That being said , enjoy your day,lol.

Bristol, TN, USA

 – About 3 months ago.

Once again. TO GET CHARTER TO DO Anything call CHARTER corporate 1 636 207 5100. I am not trying to discriminate against any person smoking cannabis at charters call centers that all of us ,...

Once again. TO GET CHARTER TO DO Anything call CHARTER corporate 1 636 207 5100. I am not trying to discriminate against any person smoking cannabis at charters call centers that all of us , charter s customers, love and enjoy. They work Monday through Friday. This is the only sollution that works at all.

Bristol, TN, USA

 – About 3 months ago.

THIS IS HOW YOU GET CHARTER TO DO Anything......... Ive had my internet speeds drop at different times of the day. Maybe its congestion of users all at once who knows. I called charter,. After ten min...

THIS IS HOW YOU GET CHARTER TO DO Anything......... Ive had my internet speeds drop at different times of the day. Maybe its congestion of users all at once who knows. I called charter,. After ten min utes of saying agent ,no,agent , noooo aaaaageeenttt. The guy or girl says ok well your internet modem looks fine , lets do a speeed test. Well guess what, its running fine. Needless to say just like the last 41 calls, its been an hour since the internet dropped, and of couse its working now. Well i finally had a charter tech com out to check the internet. He took 2.5 hours cutting wires hooking them back up. He climbed a pole, put on a shiney road vest and a flashy hard hat climbed a ladder ,smoked a cigg. Well he came inside and said well, your good to go now . Your tv's should be fine now. I paused, did the speed test on internet . 30mbs still out of 60mbs that im paying for.... Ummmmm i called about the internet , not the tv's, your kidding me i said. No he said if its ur internet ill give you a new modem. 20min later, charter activates it. Still i get 30mbs instead of 60mbs. The guy says, thats all i can see to do, and he leaves. I called today to complain and the girl says well it has been a year since someone has worked on your internet . I said im not sure what your looking at but the tech was here two days ago to work on the internet. She said he noted that he was there on his service call, that he fixed your tv's not your internet. Sound familiar to anyone? Do what im going to do which is what i should have done b4 all this. Call charter corporate , 1 636 207 5100. They are the only office that can do anything for you other than give you a days credit,like the pot smoking call center android customer reps can only do. Guess what the corporate office will correct the problem refund what you ask for , and then call you back to see if everything is good. I had to do this b4. The people at corporate make money they dont wanna lose there pie sallery and their BMW 's. They help. The jackassas at 1 888 get charter go out for break, smoke a fatty get paid minimum wage. And giggle i bet when they push a button to tranfer you to the wrong department .AGAIN only unless you enjoy yelling AAAAAGEEENTTT and listening to 5 different solutions during 5 different calls to charter from 420 minded representatives,lol. CALL charter corporate office 1 636 207 5100.

Cape Girardeau, MO, USA

 – About 3 months ago.

Charter treats employees like shit. A manager in SEMO named Kevin takes the employee evaluations performed by the worker's supervisor and slashes their scores to the point where they always get...

Charter treats employees like shit. A manager in SEMO named Kevin takes the employee evaluations performed by the worker's supervisor and slashes their scores to the point where they always get the minimum amount of raise or none at all. This is done so that he can get a fat bonus while the workers across the board get absolutely nothing. Also, I recently switched to the silver package and instead of getting any science channels, I am bombarded by fucking church programs. I pay entirely too much for not getting any channels I like.

White Plains, NY, USA

 – About 3 months ago.

Charter is the worst company in the world. I can't wait for it to go out of business!...

Charter is the worst company in the world. I can't wait for it to go out of business!

White Plains, NY, USA

 – About 3 months ago.

Charter is the worst company in the world. I can't wait for it to go out of business!...

Charter is the worst company in the world. I can't wait for it to go out of business!

White Plains, NY, USA

 – About 3 months ago.

Charter is the worst company in the world. I can't wait for it to go out of business!...

Charter is the worst company in the world. I can't wait for it to go out of business!

White Plains, NY, USA

 – About 3 months ago.

Charter is the worst company in the world. I can't wait for it to go out of business!...

Charter is the worst company in the world. I can't wait for it to go out of business!

White Plains, NY, USA

 – About 3 months ago.

Charter is the worst company in the world. I can't wait for it to go out of business!...

Charter is the worst company in the world. I can't wait for it to go out of business!

White Plains, NY, USA

 – About 3 months ago.

Charter is the worst company in the world. I can't wait for it to go out of business!...

Charter is the worst company in the world. I can't wait for it to go out of business!

Kingsport, TN, USA

 – About 3 months ago.

they've been screwing me over charges for years....

they've been screwing me over charges for years.

Imperial, MO, USA

 – About 3 months ago.

Charter Communications is one of the worst companies as far as product delivery I have ever had (been forced) to pay for service. There are no fast(er) alternatives in my area as they have a Monopoly...

Charter Communications is one of the worst companies as far as product delivery I have ever had (been forced) to pay for service. There are no fast(er) alternatives in my area as they have a Monopoly on St. Louis. Charter really needs to get it together. First at work for hours on end, now at home. Thanks for placing all your money in your "Spectrum" marketing and not in your infrastructure.

Maryville, TN, USA

 – About 3 months ago.

Ide rather be sexually violated in prison than deal with charters tech support .Which is worse? Well at least ya had to think about it. Charter is awful. ...

Ide rather be sexually violated in prison than deal with charters tech support .Which is worse? Well at least ya had to think about it. Charter is awful.

Saint Louis, MO, USA

 – About 3 months ago.

I live in Reno, NV. I have two DVRs that are totally undependable...dropped recordings, sound goes out, everyday. I've been told for 2 months now that they are waiting for a firmware fix, that...

I live in Reno, NV. I have two DVRs that are totally undependable...dropped recordings, sound goes out, everyday. I've been told for 2 months now that they are waiting for a firmware fix, that there are many customers affected...TWO MONTHS,, sure would like a good alternative to charter.

Marquette, MI, USA

 – About 3 months ago.

Im on charter they wont fix this in stl...

Im on charter they wont fix this in stl

Marquette, MI, USA

 – About 3 months ago.

http://m.youtube.com/?#/watch?v=rA6GLHTdcVo CHAAARRRTTTEEERRRR RRRROOOXX!!! WHO WANTS TO SING WITH ME?!?! ...

http://m.youtube.com/?#/watch?v=rA6GLHTdcVo CHAAARRRTTTEEERRRR RRRROOOXX!!! WHO WANTS TO SING WITH ME?!?!

Saint Louis, MO, USA

 – About 3 months ago.

Literally everyday since we got Spectrum Business Internet, we have to reset the modem and router twice a day, because it can't maintain a connection. Today alone I've had to reset it once...

Literally everyday since we got Spectrum Business Internet, we have to reset the modem and router twice a day, because it can't maintain a connection. Today alone I've had to reset it once every 20 minutes in total I've done it eight times today. Call customer service and they literally said, "Well what other service are you going to use? If you switch, you'll come back to us; We have the fastest internet." Seriously fast and slow doesn't matter if I'm losing 10-15 mins of work every hour reconnecting. I'll take a slower connection that stays connected.

Holmen, WI, USA

 – About 3 months ago.

This company is a disgrace. Criminal chargers should really be issued....

This company is a disgrace. Criminal chargers should really be issued.

Holmen, WI, USA

 – About 3 months ago.

This company is a disgrace. Criminal chargers should really be issued....

This company is a disgrace. Criminal chargers should really be issued.

Holmen, WI, USA

 – About 3 months ago.

This company is a disgrace. Criminal chargers should really be issued....

This company is a disgrace. Criminal chargers should really be issued.

Norwalk, CA, USA

 – About 3 months ago.

Besides their antiquated cable boxes with huge, ugly graphics and their shitty compressed picture quality-try watching sports, it's tile city- you can't log in to your own fucking account. ...

Besides their antiquated cable boxes with huge, ugly graphics and their shitty compressed picture quality-try watching sports, it's tile city- you can't log in to your own fucking account. I've tried a dozen times today to pay them and I can't even do that. A few times I got 'your device is not supported'. Really, because so few people have iPhones it's not worth supporting? What a fucking joke!

Pasco, WA, USA

 – About 3 months ago.

Now they call it a Hiccup! They actually have the balls to charge for such a great service. IRS, POST OFFICE, and CHARTER. What a team. ...

Now they call it a Hiccup! They actually have the balls to charge for such a great service. IRS, POST OFFICE, and CHARTER. What a team.

Tampa, FL, USA

 – About 3 months ago.

Day 4, still stuck without internet in Reno. A month ago called a Charter lineman that charged a 60 dollar fee and sold an upgraded package assuring me that this would resolve our constant lack of...

Day 4, still stuck without internet in Reno. A month ago called a Charter lineman that charged a 60 dollar fee and sold an upgraded package assuring me that this would resolve our constant lack of connectivity (which they say they have no record of on their side) Looks like I'm the idiot that paid more to get the same unacceptable service. Charter is awful and frankly malicious. 0/10 would not recommend.

Anderson, SC, USA

 – About 3 months ago.

Well, Charter Spectrum CONTINUES TO SUCK ASS Spectrum ! They have the Friggin nerve to criticize Direct TV when storms come through the area...Well, It's pourin like hell here in Anderson and the...

Well, Charter Spectrum CONTINUES TO SUCK ASS Spectrum ! They have the Friggin nerve to criticize Direct TV when storms come through the area...Well, It's pourin like hell here in Anderson and the stations are breakin up faster than Hillary in a Benghazi hearing....Pixel city....Charter BLOWS !! OOOOP! As I'm typing this, a Charter commercial comes on to upgrade to charter TV GOLD !!! Yeah, THATZ what I friggin want: SHITTY TV with a Golden price tag....nice

Anderson, SC, USA

 – About 3 months ago.

Well, Charter Spectrum CONTINUES TO SUCK ASS Spectrum ! They have the Friggin nerve to criticize Direct TV when storms come through the area...Well, It's pourin like hell here in Anderson and the...

Well, Charter Spectrum CONTINUES TO SUCK ASS Spectrum ! They have the Friggin nerve to criticize Direct TV when storms come through the area...Well, It's pourin like hell here in Anderson and the stations are breakin up faster than Hillary in a Benghazi hearing....Pixel city....Charter BLOWS !! OOOOP! As I'm typing this, a Charter commercial comes on to upgrade to charter TV GOLD !!! Yeah, THATZ what I friggin want: SHITTY TV with a Golden price tag....nice

USA

 – About 3 months ago.

Always out of internet and cable. Works when it wants. Reps suck and for what they charge..ugg. Tired of calling.
>So willing to pay more to another company if the service is better....

Always out of internet and cable. Works when it wants. Reps suck and for what they charge..ugg. Tired of calling.
>So willing to pay more to another company if the service is better.

Deatsville, AL, USA

 – About 3 months ago.

I just hate charter. Had them for years Then service started to suck. Not sure if there is a better alternatIvE but I will find out...

I just hate charter. Had them for years Then service started to suck. Not sure if there is a better alternatIvE but I will find out

Belleville, WI, USA

 – About 3 months ago.

we switched to charter because they were going to give us this awesome new customer deal. well, there was so deal, the salesman totally snowed us and now we are paying double from what we were before,...

we switched to charter because they were going to give us this awesome new customer deal. well, there was so deal, the salesman totally snowed us and now we are paying double from what we were before, plus the internet keeps going out.they charged us for stuff we didn't want, but gave us to us anyways.

Pasco, WA, USA

 – About 3 months ago.

What a surprise, another outage! Worst business that have ever dealt with. Sorry for the techs and support people, they must not have much of an ear left on either side. Six plus months on the format...

What a surprise, another outage! Worst business that have ever dealt with. Sorry for the techs and support people, they must not have much of an ear left on either side. Six plus months on the format changeover, and this is what we get. Maybe if you merged with the Dollar Store you could get your shit together. Just signed me pissed in Washington State

Grover, MO, USA

 – About 3 months ago.

I currently have the voice and internet bundle at 6 of my retail stores, 2 of my rental houses, and 2 of my personal houses. One of my new stores I opened up only has the internet with no bundle for...

I currently have the voice and internet bundle at 6 of my retail stores, 2 of my rental houses, and 2 of my personal houses. One of my new stores I opened up only has the internet with no bundle for $60.00. We want to add voice but they tell us we have to now pay $109 with a $99.00 set up fee. They offer new customers that same bundle for only $64.99 no set up fee. BYE BYE CHARTER. Get ready to loose all of my 10 + accounts. If you want to keep my business call me 408-833-8778. - Jon, appleshark.com

USA

 – About 3 months ago.

My Internet AND phone only work about 6 hours a day (I'm a retarded customer I must be breaking it cause the reps never detect an outage and want to send techs out to tell me I'm hooked up on...

My Internet AND phone only work about 6 hours a day (I'm a retarded customer I must be breaking it cause the reps never detect an outage and want to send techs out to tell me I'm hooked up on the wrong pole but it's too much trouble to fix) and my bill increased to 170 for the bundle. Keep buying cable companies charter, you'll kill the market in no time with your shit service. Hell I'm going to u verse even if it's slower than snails cause at least I'll have some service. The cable tv is 100 bucks and it works (it better for that price), phone and Internet don't even bother, just take a few 20 dollar bills and flush some once a month. The outages started 3 years ago (avg downtime 20 mins) and have only gotten worse. I'm glad they don't sell life alert devices for old people or we'd have alot of corpses on our hands.
P.s. I'm using my cell service to comment here. Hour 7 of no charter phone/internet. I'm not paying for growing outage marathons anymore.

Kalamazoo, MI, USA

 – About 3 months ago.

Just lost the "free" one year use of the box we were required to get to keep watching TV in the other room. We're now paying $157+ per month for TV & Internet. Still, somehow, it...

Just lost the "free" one year use of the box we were required to get to keep watching TV in the other room. We're now paying $157+ per month for TV & Internet. Still, somehow, it doesn't feel like a good value. If we can give up live, local baseball after Jon Stewart retires, we may be able to cut the cord.......

Columbus, GA, USA

 – About 3 months ago.

Charter Spectrum Hell.


So you try to log in to your Charter Spectrum account to watch the College World Series on ESPN. You have paid your bills. No access. Charter Spectrum...

Charter Spectrum Hell.


So you try to log in to your Charter Spectrum account to watch the College World Series on ESPN. You have paid your bills. No access. Charter Spectrum says you have the wrong login and password. You know it is correct. Then you get a message…You have tried to access too many times. You are locked out for 15 minutes. You go to a neighbor’s house to see the game. The next day you try to access your account. It still says you have tried too many times and you are locked out for 15 minutes.
So you follow the procedures on the internet. You realize you are talking to a computer algorithm. So you ask for a real person. The real person’s name is Adrian. Adrian is ill informed. In the discourse Adrian tries to cross sell you for a service you already have. Adrian cannot solve the problem. You ask for a supervisor…then …oh and that’s not all folks….perhaps Adrian has one more way to help.

So a phone call comes from Darwin, supervisor who says he is a trouble shooter and can help with billing. Well…to make a long 1.5 hour process short, Darwin is not authorized to help.

So it is now time to KILL the “billing” process for a service that is not provided. Old Darwin says you need to go to another department to do this. Well NO you do not. Darwin represents Charter Spectrum. The idea is to “turn you” so you do not leave Charter Spectrum. Charter Spectrum has been informed. They are the service from Hell in this area. Hot Spots via the various phone companies and other providers are available. Good Bye, Charter Spectrum. I will see you in Hell. Well, actually no I won’t. I have just left Charter Spectrum Hell. Please share if you have had similar experiences. \
Danny Butler – Auburn Alabama

Columbus, GA, USA

 – About 3 months ago.

Charter Spectrum Hell.


So you try to log in to your Charter Spectrum account to watch the College World Series on ESPN. You have paid your bills. No access. Charter Spectrum...

Charter Spectrum Hell.


So you try to log in to your Charter Spectrum account to watch the College World Series on ESPN. You have paid your bills. No access. Charter Spectrum says you have the wrong login and password. You know it is correct. Then you get a message…You have tried to access too many times. You are locked out for 15 minutes. You go to a neighbor’s house to see the game. The next day you try to access your account. It still says you have tried too many times and you are locked out for 15 minutes.
So you follow the procedures on the internet. You realize you are talking to a computer algorithm. So you ask for a real person. The real person’s name is Adrian. Adrian is ill informed. In the discourse Adrian tries to cross sell you for a service you already have. Adrian cannot solve the problem. You ask for a supervisor…then …oh and that’s not all folks….perhaps Adrian has one more way to help.

So a phone call comes from Darwin, supervisor who says he is a trouble shooter and can help with billing. Well…to make a long 1.5 hour process short, Darwin is not authorized to help.

So it is now time to KILL the “billing” process for a service that is not provided. Old Darwin says you need to go to another department to do this. Well NO you do not. Darwin represents Charter Spectrum. The idea is to “turn you” so you do not leave Charter Spectrum. Charter Spectrum has been informed. They are the service from Hell in this area. Hot Spots via the various phone companies and other providers are available. Good Bye, Charter Spectrum. I will see you in Hell. Well, actually no I won’t. I have just left Charter Spectrum Hell. Please share if you have had similar experiences. \
Danny Butler – Auburn Alabama

Willimantic, CT, USA

 – About 3 months ago.

How is it LEGAL inn Ct for a customer to be charged sales tax AND reimbursement GE (gross earnings) Tax???? That is double taxing !!!

TAXES ON CABLE AND SATELLITE TV SERVICE

How is it LEGAL inn Ct for a customer to be charged sales tax AND reimbursement GE (gross earnings) Tax???? That is double taxing !!!

TAXES ON CABLE AND SATELLITE TV SERVICE

The state imposes two taxes that affect cable television service. One is a 5% tax on the gross amounts companies earn from providing cable television programming in Connecticut. The other is a 6.35% sales tax on the monthly amount each company charges for cable or satellite TV service. The gross earnings tax was applied to cable TV companies in 1965 and satellite TV companies in 2003. The sales tax was extended to both cable and satellite TV service in 1989.

Some argue that, because the sales tax is applied to the full monthly cable or satellite TV service charge, including the amount attributable to the gross receipts tax, cable and satellite TV service is subject to a “double tax.” But, though a customer pays both taxes at the same time, the two apply to different things. The sales tax, although collected by the seller, is actually a transaction tax on the buyer, who is liable for it even if the seller fails to collect it. Because of this, sales tax must, by law, be stated separately on a customer's bill.
SHAME ON YOU CHARTER !!! SHAME ON THE STATE OF CONNECTICUT
BOYCOTT CHARTER PEOPLE UNTIL THIS IS RECTIFIED

The liability for gross earnings tax, on the other hand, is on the cable or satellite TV company itself. The company must pay the tax quarterly based on its gross earning from lines, facilities, apparatus, and auxiliary equipment in this state used to operate its system. There is no legal requirement for a company to collect the tax from customers or list each customer's share of the tax separately on monthly bills, even though most of them do.

Willimantic, CT, USA

 – About 3 months ago.

How is it LEGAL inn Ct for a customer to be charged sales tax AND reimbursement GE (gross earnings) Tax???? That is double taxing !!!

TAXES ON CABLE AND SATELLITE TV SERVICE

How is it LEGAL inn Ct for a customer to be charged sales tax AND reimbursement GE (gross earnings) Tax???? That is double taxing !!!

TAXES ON CABLE AND SATELLITE TV SERVICE

The state imposes two taxes that affect cable television service. One is a 5% tax on the gross amounts companies earn from providing cable television programming in Connecticut. The other is a 6.35% sales tax on the monthly amount each company charges for cable or satellite TV service. The gross earnings tax was applied to cable TV companies in 1965 and satellite TV companies in 2003. The sales tax was extended to both cable and satellite TV service in 1989.

Some argue that, because the sales tax is applied to the full monthly cable or satellite TV service charge, including the amount attributable to the gross receipts tax, cable and satellite TV service is subject to a “double tax.” But, though a customer pays both taxes at the same time, the two apply to different things. The sales tax, although collected by the seller, is actually a transaction tax on the buyer, who is liable for it even if the seller fails to collect it. Because of this, sales tax must, by law, be stated separately on a customer's bill.
SHAME ON YOU CHARTER !!! SHAME ON THE STATE OF CONNECTICUT
BOYCOTT CHARTER PEOPLE UNTIL THIS IS RECTIFIED

The liability for gross earnings tax, on the other hand, is on the cable or satellite TV company itself. The company must pay the tax quarterly based on its gross earning from lines, facilities, apparatus, and auxiliary equipment in this state used to operate its system. There is no legal requirement for a company to collect the tax from customers or list each customer's share of the tax separately on monthly bills, even though most of them do.

Hesperia, CA, USA

 – About 3 months ago.

My dvr box has been without signal going on 2 weeks everyday the robot tells me they are working on the problem and will call me when it is repaired between 7am and 9pm, I never received a notice or...

My dvr box has been without signal going on 2 weeks everyday the robot tells me they are working on the problem and will call me when it is repaired between 7am and 9pm, I never received a notice or letter saying they were working on the lines or upgrading, I was just cut off and I am still waiting, They are charging me 150.00 a month and I do not have any premiums channels.. I wish I had Fios back, Or my Verizon :(

I do not like charter.

Columbia, TN, USA

 – About 3 months ago.

FU Charter Google is here bye bye cable companies your soon becoming extinct why because your own employees don't care about customer service only a paycheck and do the bare minimum " if...

FU Charter Google is here bye bye cable companies your soon becoming extinct why because your own employees don't care about customer service only a paycheck and do the bare minimum " if that" its all the customers fault that is what the supervisors teach the techs in the field sooo true

Lake City, MI, USA

 – About 3 months ago.

Charter is fucking gay so fucking slow....

Charter is fucking gay so fucking slow.

USA

 – About 3 months ago.

Fuck charter. Internet goes out like 4 times a day!!...

Fuck charter. Internet goes out like 4 times a day!!

Chicago, IL, USA

 – About 3 months ago.

My statement got screwed up because they can't manage to change their autopay in any less than 45 days. I go to log on to my account because they changed their website (which assured me of no...

My statement got screwed up because they can't manage to change their autopay in any less than 45 days. I go to log on to my account because they changed their website (which assured me of no changes) and now force me to use my charter.net email address. Like I have any idea what that is! Now I have to go through more work just to see if they fixed their ineptitude!

Roscoe, IL, USA

 – About 3 months ago.

I love how you watch a show and there's 15 minutes left....and charter goes out...thanks! and a half hour late...still out. ...

I love how you watch a show and there's 15 minutes left....and charter goes out...thanks! and a half hour late...still out.

USA

 – About 3 months ago.

Charter mergin with TWC is a HUUUUGE improvement for Charter. Talk about a upgrade. ...

Charter mergin with TWC is a HUUUUGE improvement for Charter. Talk about a upgrade.

Greenville, SC, USA

 – About 3 months ago.

I England they REQUIRE 7 different ISP providers for their country. You can get phone,internet and cable for less than half of what we pay in the States. If you just want Email it's like $5 a...

I England they REQUIRE 7 different ISP providers for their country. You can get phone,internet and cable for less than half of what we pay in the States. If you just want Email it's like $5 a month! Time for this monopoly to be exposed just like ma bell. Anyone interested in a class action law suit? It might even be better to sue them as individuals by the thousands and force them to defend each case separately! Why Im commenting is that I think they are blocking the free google phone and video chat options. Does anyone know if this is the case for sure? I'm in S. Carolina and can't get either to work. But wouldn't this be COMPETITION.

 – About 3 months ago.

i hate charter but I love this site....

i hate charter but I love this site.

Bethel, CT, USA

 – About 3 months ago.

$CHTR buys $TWC. #Monopoly. How is this even allowed!? #FreeMarket my ass! http://www.usatoday.com/story/money/2015/05/26/charter-buys-time-warner-cable-in-55b-deal/27940477/...

$CHTR buys $TWC. #Monopoly. How is this even allowed!? #FreeMarket my ass! http://www.usatoday.com/story/money/2015/05/26/charter-buys-time-warner-cable-in-55b-deal/27940477/

USA

 – About 3 months ago.

Their internet makes me want to tgrow my x box out the window and burn the modem....

Their internet makes me want to tgrow my x box out the window and burn the modem.

Lake Mary, FL, USA

 – About 3 months ago.

Charter to buy Time Warner. Even shitter service to come! ...

Charter to buy Time Warner. Even shitter service to come!

Asheville, NC, USA

 – About 3 months ago.

This cable co is so horrible. Their advertisements say their internet connection is "10x faster than dsl", however it might be 60mbit to their headend but that's where the speed stops, if...

This cable co is so horrible. Their advertisements say their internet connection is "10x faster than dsl", however it might be 60mbit to their headend but that's where the speed stops, if it even makes it that far due to their over congested nodes. Peak hours kills it also. Charter is the worst cable company in existence. You will get better internet speeds with a slower connection from another company. Oh and their TV service is insanely overpriced considering the number of repeated channels. They claim 200 HD channels or whatever but in reality there are about 35-45 alright ones and the rest are repeated on higher numbers or just plain junk channels. Do not support this company. Research long enough and you will find almost everyone has other options. I will never use this garbage company again and i honestly think people need to stop giving charter money.

Linville, NC, USA

 – About 3 months ago.

They will not let me on their site to pay the bill which is $150 more than the rep at the charter quoted me....they lie and lie and lie constantly...just look at their commercials...up to 60bps....I...

They will not let me on their site to pay the bill which is $150 more than the rep at the charter quoted me....they lie and lie and lie constantly...just look at their commercials...up to 60bps....I am getting 1.

I canceled TV with them (was 165 mo) rep told me 71 would be the new amt owed but my bill is 165.00 again. I am glad I got 2 others so far to cancel their TV portion...one in Greer and one person in Charlotte.

Suwanee, GA, USA

 – About 3 months ago.

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote...

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote control takes forever to respond. You push a button and you have time to get a sandwich before the TV responds. SO SLOW. All my other technology like iPhone, car, computer respond in like 1/2 a second. No, not charter. And you call them and they give you the run around.

Suwanee, GA, USA

 – About 3 months ago.

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote...

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote control takes forever to respond. You push a button and you have time to get a sandwich before the TV responds. SO SLOW. All my other technology like iPhone, car, computer respond in like 1/2 a second. No, not charter. And you call them and they give you the run around.

Suwanee, GA, USA

 – About 3 months ago.

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote...

First, they they made all the channels HD but did not give us more space to record shows. Now I can only record about 5 shows before my DVR is full. What a stupid move.

Next, the remote control takes forever to respond. You push a button and you have time to get a sandwich before the TV responds. SO SLOW. All my other technology like iPhone, car, computer respond in like 1/2 a second. No, not charter. And you call them and they give you the run around.

USA

 – About 3 months ago.

I live in Suwanee Ga and the internet, I pay for 30mb down, has slowed to unusable in the last few weeks. It's down for hours in the middle of the day and then speeds up late at night. I think...

I live in Suwanee Ga and the internet, I pay for 30mb down, has slowed to unusable in the last few weeks. It's down for hours in the middle of the day and then speeds up late at night. I think their equipment can't handle the increased speed offerings which probably attracted new customers. I'm typing this using my att hotspot out of necessity. The dvr they gave me is dog slow just changing channels. They were mostly good with occasional outages but now it's terrible across the board. I'm going to try att which is only 12mb in my area but hopefully consistently good.

Anderson, SC, USA

 – About 3 months ago.

UPDATE on my previous May 20 post ! Well, the never DID show up for the appointment (Wednesday, 20th) SOOO I figured they would CERTAINLY show up the next day ! I called them at noon on Thursday to...

UPDATE on my previous May 20 post ! Well, the never DID show up for the appointment (Wednesday, 20th) SOOO I figured they would CERTAINLY show up the next day ! I called them at noon on Thursday to find out WHAT THE HELL is going on ! They told me that the tech rescheduled the appointment ! (Say WHAT ?) for Friday, 22nd yesterday. I asked the girl WHY nobody bothered to take 2 minutes and call me and tell me this. she explained that since its an outside issue (install a grounding box to my outside connection at my house), that I don't even need to be there....I explained to her (for the THIRD TIME) that I DO need to be there to unluck the back gate and put the guard dog inside ! She said "Oh"...lol...clearly the lights on but nobody home in her world....ANYWAY, NOBODY SHOWED UP OR CALLED YESTERDAY so I called them AGAIN and THIS TIME some guy told me they DIDN'T EVEN HAVE an appointment for me yesterday and it was scheduled for next TUESDAY the 27th !! I told them they need to review ALL the calls I made to them that PROVES they had 2 appointments with me and NO SHOW !! The guy finally fessed up and admitted there was a foul-up. SOOOOO, he confirms my phone number and tells me he has just entered a "priority message" and one of their techs will call me within an hoiur and try to get this done....The time was approx. 6:50 pm last night.....Gues what ? You got it...NOBODY called or showed up....CHARTER SPECTRUM SUCKS BEYONG MAXIMUM SUCKAGE and not only are they incompetent but they are LIARS as well !! MAXIMUM SUCKAGE SPECTRUM (tm)

Flynn, TX, USA

 – About 3 months ago.

I am so frustrated with this charter account, I have to continually go to my gmail (which I pay nothing for) to be able to conduct any business or attachments with my email account. hate it. change...

I am so frustrated with this charter account, I have to continually go to my gmail (which I pay nothing for) to be able to conduct any business or attachments with my email account. hate it. change has got to come soon or even though I have had this email address for many years I will dump them!

Cheyenne, WY, USA

 – About 3 months ago.

I guess misery really does love company. Charter, like every other for-profit business, invests its resources in securing new customers and not in product quality.
The FTC seems to be...

I guess misery really does love company. Charter, like every other for-profit business, invests its resources in securing new customers and not in product quality.
The FTC seems to be populated exclusively by industry insiders, or soon to be insiders. No hope there!
Are we really the envy of the world as consumers of all things? What springs to mind is the catchphrase from the movie "Network", a dated yet relevant reference, where everyone opened their windows and shouted "I a mad as hell and won't take it anymore", or something to that effect.
In our collective mad dash to early adopt we have abandoned all notions of "quality". Who cares if it works as long as I have it?

I agree. Charter sucks. But is anything any better?

Anderson, SC, USA

 – About 4 months ago.

Anderson SC and charter sucks the worst ! they actually closed one of there offices here and now the waiting lines are unbearable at the one left....Every 3rd commercial on TV is charter spectrum...

Anderson SC and charter sucks the worst ! they actually closed one of there offices here and now the waiting lines are unbearable at the one left....Every 3rd commercial on TV is charter spectrum JAMMING their bullshit down our throats and WE have to pay for it with RIDICULOUS rates ! No such thing anymore as BASIC cable here...nope, if you want TV, you gotta pay 66/ month and another 56 (whatever) for internet...add taxes and bullshit = over 140 bucks a month....LOUSY service.....they told me they were coming today so I stayed home....at 3 pm I called them to tell them my time is just as valuable as theirs ! she told me they are still planning on coming and I verified my phone number....It's now 8:17 pm EST and they never showed up...no phone call, no NOTHING !! A totally wasted day waiting for shitty service....nice.....

Ironton, MO, USA

 – About 4 months ago.

Just went down to local cable office and the over brainiac informed me that I had been getting some of my services with them for free as it was a promo and now it was over .First of all they...

Just went down to local cable office and the over brainiac informed me that I had been getting some of my services with them for free as it was a promo and now it was over .First of all they overcharged me a year ago and I threatened to switch to dish so they offered me internet ( sloow) at 30.00 a. Mon. Today I get letter from this yeyhoo in marketing named DAVID ANDRESKI. And informed that internet jumped 30.00$ and cable another$ 20.00 ! What the F! Are we payin ? It's reruns anyway ! Charter I' m getting away from you you like a bad friend.😣

Tampa, FL, USA

 – About 4 months ago.

I'm in Ashland City, TN, and the consensus here is that charter fucking sucks. Since they have changed everything to charter spectrum, my channel lineup consists of 40 duplicated channels. Why the...

I'm in Ashland City, TN, and the consensus here is that charter fucking sucks. Since they have changed everything to charter spectrum, my channel lineup consists of 40 duplicated channels. Why the fuck am I paying for the same channel twice. Customer service were of no help saying its part of the new alignment, and we are not being charged. Bullshit!!!! I fucking hate charter. The phone service sucks ass, and the so-called caller id feature never works. Yet my cable bill continues to increase....I hate this shit!!!

USA

 – About 4 months ago.

So, I'm watching TV and all of a sudden the thing goes wacky. I thought maybe I was sitting on the remote or something, but it just decided to take a fit! After waiting about 10 minutes it finally...

So, I'm watching TV and all of a sudden the thing goes wacky. I thought maybe I was sitting on the remote or something, but it just decided to take a fit! After waiting about 10 minutes it finally came back on, channel 2. Luckily it wasn't something too important that I missed.

The other day I was trying to watch a news channel and it was doing the pixelization thing again. Annoying as hell, because the voices to sync with the crappy, corrupt picture. It was only one station, but of course it was the one that I wanted to watch. I hate to call them, because it's the same crap every time. You can't just call them an tell them to fix their stupid "dish". Yes "dish"!!! I have to go through though the whole thing of identifying myself, like that matters when the problem is on their side. Then, I have to listen to the incompetent person on the other side of the phone trying to diagnose and troubleshoot the problem like it is something wrong with my TV or cable box or something. I have to tell them, stop, "this is not a problem on my end, it is a problem on your end, I have called in the past for the same stupid issue and they have to reset something on your side and everything works after that". They always treat me like I'm stupid or just lying to them and don't want to believe me, but I tell them, "the problem is on your end, just fix it" and hang up!!! About 10 minutes later the problem is fixed.

Are they really that stupid or do they just like wasting people's time??? If a customer tells you there is a problem why wouldn't you check what they are telling you before arguing with them and pushing back against them??

Despite the fact that their service sucks, they continue to raise the cost of the monthly bill. I hate Charter!!! Luckily for them they are the only game in town. That is probably why they can suck, get away with it, and still hike your monthly bill. Dish is looking like a viable alternative. Charter trashes Dish on TV all the time, but Charter uses massive dishes for their service and the signal is affected by the weather. The big dishes are right down the street from my house at their local facility. Fraud!!! Dishonestly!!! Thieves!!! And stupid!!!

Traverse City, MI, USA

 – About 4 months ago.

hey everyone i just kinda wanted to see what everybody thought i work for a company that competes with charter on a daily basis and if anyone needs new service ASAP i can have it installed within 3...

hey everyone i just kinda wanted to see what everybody thought i work for a company that competes with charter on a daily basis and if anyone needs new service ASAP i can have it installed within 3 days with a better price and equipment for the home

djhmodding@gmail.com

Turlock, CA, USA

 – About 4 months ago.

they recently upgraded and now they want me to pay an extra $7 a month for rooms i have had cable in for free for over 20 years plus the 1 cable box i got is old and very very slow they are a big rip...

they recently upgraded and now they want me to pay an extra $7 a month for rooms i have had cable in for free for over 20 years plus the 1 cable box i got is old and very very slow they are a big rip off!!!!!!!!

 – About 4 months ago.

Mark, Bay City MI

I have been with charter for years. before they offered 60 meg service as a free upgrade from the 30 meg free upgrade. I was upgraded to the 16 meg upgrade for free...

Mark, Bay City MI

I have been with charter for years. before they offered 60 meg service as a free upgrade from the 30 meg free upgrade. I was upgraded to the 16 meg upgrade for free from my first 5 meg service. I kept on getting notes that we are upgrading your service for free and I went to the next speed. A few weeks ago I noticed my speed was slow about 17 megs. After having steady 30 meg and then 60 meg download speeds. When I called they said my service was just charter internet and I only ever got 16 meg service. I said no I have the download speeds to prove my tests and they said it must have been a mistake. So now after years of going along fast I am now paying 53 bucks a month for 16 meg service. My next plan is to drop this and go to AT&T pay 29.99 and get 30 meg service the fastest speed they offer in my area. Then I will play the game with charter and go back and get the 60 meg service for 29.99 or 39.99 for 12 months and the go back to at&t or we have a 4g service here and stay on that then go back to charter. They don't give a crap about you to you are no longer their slave then they will kiss your rump to get you back. I have a few friends who have changed back and fourth at least 4 times each to get a better price. They could not get it through their head I did not ask for a better price but for the speed I was getting for the past 3 years. Charter the home of #1 customer disservice.

Rosemead, CA, USA

 – About 4 months ago.

My channelssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss never come in...

My channelssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss never come in

Ash, NC, USA

 – About 4 months ago.

Five different speed tests show slow speed of two MB.
Charter speed test says 45 MB.
I say bullshit.
Service is at a crawl...............

Surprise....................

Five different speed tests show slow speed of two MB.
Charter speed test says 45 MB.
I say bullshit.
Service is at a crawl...............

Surprise................. CHARTER SUCKS..........AGAIN!!!!!!!!!!!

Eau Claire, WI, USA

 – About 4 months ago.

Cable is out again and no way to report! Plus a big severe weather day is coming and no TV is not good. I pay so much for this service and should get a refund for all the down time. They are the...

Cable is out again and no way to report! Plus a big severe weather day is coming and no TV is not good. I pay so much for this service and should get a refund for all the down time. They are the only one around here too and it is not fair!!

Traverse City, MI, USA

 – About 4 months ago.

Thursday night accessed my Charter Email and deleted about a dozen unwanted letters. I have a bunch of letters I saved because of legal issues dealing with IRS & State of Michigan on back taxes.

Thursday night accessed my Charter Email and deleted about a dozen unwanted letters. I have a bunch of letters I saved because of legal issues dealing with IRS & State of Michigan on back taxes.
Saturday morn around 1:00 I accessed my Email and lo & behold, my mail page is blank, though it says 88 emails. It says 15 Emails in "trash" and that is blank. All the Emails "sent" by me are blank.
Went back at around 10:00 am and same thing except I now have 89 Emails, which means I'm not receiving new letters either.
Went to their "chat" with representative and talked to 3 different people taking about an hour & a half and gained nothing.
If those Emails are not retrieved I am going to be seriously angry. They have legal ramifications as I hired a tax attorney to fight back taxes and a lot of correspondence is in those Emails.
How could my Emails just POOOFF!! disappear like that?

Paris, TN, USA

 – About 4 months ago.

FUCK CHARTER...

FUCK CHARTER

Paincourtville, LA, USA

 – About 4 months ago.

I had the same complaint as Montgomery, Ala. with On Demand in January, When I finally got a real person he told me to do a Google search for Charter On Demand Customer Service. It was a separate...

I had the same complaint as Montgomery, Ala. with On Demand in January, When I finally got a real person he told me to do a Google search for Charter On Demand Customer Service. It was a separate company. No such separate search showed up. I tried the online hep again but it could not understand my question. But On Demand got better now its the S@#ts again. Maybe they can understand DIRECT TV. I've had Charter for 15 years too long.

Elizabeth City, NC, USA

 – About 4 months ago.

Ridiculously expensive service.... We've been with Charter 15 years and nothing but problems. Their email service is abysmal . The only thing they're good at is is sending bills ... Even their...

Ridiculously expensive service.... We've been with Charter 15 years and nothing but problems. Their email service is abysmal . The only thing they're good at is is sending bills ... Even their seasonal discount is a ripp-oo... Time to say goodbye... Please, suggest alternative services in CONNECTICUT...

Pasadena, CA, USA

 – About 4 months ago.

Dc 20min periodically. F**k you Charter...

Dc 20min periodically. F**k you Charter

Madison, WI, USA

 – About 4 months ago.

Paris, Tn. We moved here from Florida, there we had Century Link Prism. WONDERFUL COMPANY , CABLE & INTERNET. We had several choices there, here we have one. Charter sucks, & they do not care. No...

Paris, Tn. We moved here from Florida, there we had Century Link Prism. WONDERFUL COMPANY , CABLE & INTERNET. We had several choices there, here we have one. Charter sucks, & they do not care. No Compatition, thats the PROBLEM. I hope they read these comments so they know how people really feel about them. What EVERYONE should do is put up a antena. Just for a little while, they might get the hint. We are really thinking of doing that for good, & rent movies. If Century would come into more areas they could hurt Charter.

USA

 – About 4 months ago.

Third time this week charter better get your s*** together I pay an enormous amount of my hard ear cash for this service. I can and will go elsewhere if you can't get your shit together!!!!!...

Third time this week charter better get your s*** together I pay an enormous amount of my hard ear cash for this service. I can and will go elsewhere if you can't get your shit together!!!!!

USA

 – About 4 months ago.

Third time this week charter better get your s*** together I pay an enormous amount of my hard ear cash for this service. I can and will go elsewhere if you can't get your shit together!!!!!...

Third time this week charter better get your s*** together I pay an enormous amount of my hard ear cash for this service. I can and will go elsewhere if you can't get your shit together!!!!!

 – About 4 months ago.

Words can't describe how much charter sucks. Internet disconnects more than it's connected. Upgraded, got a new router and nothing. We're home maybe 30% of the day. Internet is out 80% of...

Words can't describe how much charter sucks. Internet disconnects more than it's connected. Upgraded, got a new router and nothing. We're home maybe 30% of the day. Internet is out 80% of that 30%. Terrible!!!

Montgomery, AL, USA

 – About 4 months ago.

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!! ...

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!!

Montgomery, AL, USA

 – About 4 months ago.

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!! ...

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!!

Montgomery, AL, USA

 – About 4 months ago.

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!! ...

On demand had updated only a few things but now everything has fallen off again. When is this going to be fixed? This has been a problem since mid March and now it's May!!

New York, NY, USA

 – About 4 months ago.

So tired of Internet outages in Casper with no explanation or offer to reimburse me for lost time. I rarely experienced outages with Bresnan or Optimum. And technical support? Forget about it. Last...

So tired of Internet outages in Casper with no explanation or offer to reimburse me for lost time. I rarely experienced outages with Bresnan or Optimum. And technical support? Forget about it. Last time I called for tech support I got the run around for TWO HOURS then was told they couldn't help because I am in Wyoming. Gave me another number to call, and spent yet another hour on the phone before I was told there was nothing they could do to help. CHARTER SUCKS!!!

Bay City, MI, USA

 – About 4 months ago.

They just pulled velocity from my service package and moved it up with out any notice of any kind at Midnight tonight. Was watching it then it popped up with a need to upgrade to view this channel....

They just pulled velocity from my service package and moved it up with out any notice of any kind at Midnight tonight. Was watching it then it popped up with a need to upgrade to view this channel. Talk about crooked business practice. Welcome to Corporate America where the few reign supreme over the many and do what ever they want.

Byron Center, MI, USA

 – About 4 months ago.

Alright. At the bottom of this post, we're told to enter a code. I thought, wtf, but did it anyway. Come to find out, my post is listed as coming from place other than where I live. Why would...

Alright. At the bottom of this post, we're told to enter a code. I thought, wtf, but did it anyway. Come to find out, my post is listed as coming from place other than where I live. Why would that be? I'm posting from Cullman, Alabama.

I see that I have to post another bogus code but I'm really posting from CULLMAN, ALABAMA.

Byron Center, MI, USA

 – About 4 months ago.

Charter is by far the worst service we ever had. I'm not exaggerating when I say that our TV was down more in our first six months with them than in ten years with DISH. They're putting all...

Charter is by far the worst service we ever had. I'm not exaggerating when I say that our TV was down more in our first six months with them than in ten years with DISH. They're putting all their $$$ into advertising while their infrastructure can't keep up with the customers they have.

We quit DISH mainly because our landline/internet with AT-and-freaking-T kept creeping up. It's a matter of choosing our poison. There's something to like and hate about every one of them, but we're dropping Charter.

Byron Center, MI, USA

 – About 4 months ago.

Charter is by far the worst service we ever had. I'm not exaggerating when I say that our TV was down more in our first six months with them than in ten years with DISH. They're putting all...

Charter is by far the worst service we ever had. I'm not exaggerating when I say that our TV was down more in our first six months with them than in ten years with DISH. They're putting all their $$$ into advertising while their infrastructure can't keep up with the customers they have.

We quit DISH mainly because our landline/internet with AT-and-freaking-T kept creeping up. It's a matter of choosing our poison. There's something to like and hate about every one of them, but we're dropping Charter.

Saint Louis, MO, USA

 – About 4 months ago.

nothing like paying for 30mbs and getting 2! charter sucks...

nothing like paying for 30mbs and getting 2! charter sucks

Birmingham, AL, USA

 – About 4 months ago.

TV service has been on the fritz all week and today, service has been out all day. At least Comcast will come fix the problem....

TV service has been on the fritz all week and today, service has been out all day. At least Comcast will come fix the problem.

Cody, WY, USA

 – About 4 months ago.

Piss poor company, if they would put as much time and effort into their phone service as they do their stupid recruiting commercials i may not be commenting here. the phone/internet and tv sucks. ...

Piss poor company, if they would put as much time and effort into their phone service as they do their stupid recruiting commercials i may not be commenting here. the phone/internet and tv sucks. have phone problems every week, today it was 3 hours, last week one day it was 8 hours. this is a business line and we cannot process credit cards, send/receive faxes or take care of online sales when this happens. i am going to have to go elsewhere for these services but am limited to charter and quest and they both are horrible companies to deal with.

 – About 4 months ago.

I just went through hell trying to have my dead grandmother's Charter service disconnected. Asked them to disconnect service in December and was told I had to send them a copy of her death...

I just went through hell trying to have my dead grandmother's Charter service disconnected. Asked them to disconnect service in December and was told I had to send them a copy of her death certificate.Why I had to do that when other services simply asked me a few questions, I don't know. Anyway I did that and asked for confirmation that the service had been cancelled. Nothing. Contacted the same supervisor twice more when I continued to receive a bill from them. Nothing. Called customer service tonight and was told that the death certificate was not sufficient to close the account. What the hell!!!
Put on hold while they searched obituaries to verify her death. Yes, REALLY. Do they not know what a death CERTIFICATE is?! After 20 minutes on hold, I asked if I could just email the d.c. to another supervisor to get this resolved. Sent the email to address provided and it bounced back. Kill me now.
It could have been my error, I admit, but I'm suspicious. Called Charter back and asked for the same agent since I had his name and ID, No can do, of course, since they have 3 different call centers. So I told the "new:" agent that I wasn't going through the whole spiel again- just stop sending me bills for an account holder who is dead and at an address that now belongs to someone else.
CHARTER SUCKS

Inman, SC, USA

 – About 4 months ago.

currently working on my second hour waiting for someone to answer in customer service
...

currently working on my second hour waiting for someone to answer in customer service

Laurel Bloomery, TN, USA

 – About 4 months ago.

https://www.credomobilize.com/petitions/kill-the-new-charter-time-warner-merger?source=facebook-share-button&time=1430738494...

https://www.credomobilize.com/petitions/kill-the-new-charter-time-warner-merger?source=facebook-share-button&time=1430738494

Laurel Bloomery, TN, USA

 – About 4 months ago.

https://www.credomobilize.com/petitions/kill-the-new-charter-time-warner-merger?source=facebook-share-button&time=1430738494...

https://www.credomobilize.com/petitions/kill-the-new-charter-time-warner-merger?source=facebook-share-button&time=1430738494

Mankato, MN, USA

 – About 4 months ago.

After proving to the Charter rep that the service issue was outside the building on the cable they are responsible for, they insisted they they need to come into my house to get the indoor cabling...

After proving to the Charter rep that the service issue was outside the building on the cable they are responsible for, they insisted they they need to come into my house to get the indoor cabling that has no issues so they could bill me for the whole service call.

Worcester, MA, USA

 – About 4 months ago.

Just the worst sometimes my channels don't come in I just hate charter all services are shit cable boxes squeek sometimes and the commercials just lie "fiber rich" my ass! fuck charter...

Just the worst sometimes my channels don't come in I just hate charter all services are shit cable boxes squeek sometimes and the commercials just lie "fiber rich" my ass! fuck charter slowest Internet (verizon isnt much better but my town doesnt have fios Internet as an option so I can't judge) I hope some big charter ceo or cfo or whatever sees this site someday because it's god awful

Wilmington, NC, USA

 – About 4 months ago.

Asheville, NC 28806. Time display on box froze up @ 4:12pm today May 3, 2015. Now it just shows 1:09pm and the guide is wiped out....

Asheville, NC 28806. Time display on box froze up @ 4:12pm today May 3, 2015. Now it just shows 1:09pm and the guide is wiped out.

Byron Center, MI, USA

 – About 4 months ago.

Yep. Every. Freaking. Day. Internet down again during peak usage time......told me it was a defective modem. Got a new one....same problem...every afternoon it quits working but about 9 pm it starts...

Yep. Every. Freaking. Day. Internet down again during peak usage time......told me it was a defective modem. Got a new one....same problem...every afternoon it quits working but about 9 pm it starts to work again. Screw charter and their monopoly in this area!

Valley Park, MO, USA

 – About 4 months ago.

Just got off the phone to make sure I got credit for the "non-fight" and was told if you don't call (& spend 45 minutes on hold & then with service) they were not going to give you the...

Just got off the phone to make sure I got credit for the "non-fight" and was told if you don't call (& spend 45 minutes on hold & then with service) they were not going to give you the credit. They know the service was out, but still make you call...worst customer service ever!

Saint Charles, MO, USA

 – About 4 months ago.

we want free service...

we want free service

Saint Louis, MO, USA

 – About 4 months ago.

St. Louis mo
LETS CLEAR THIS SHIT UP BITCH DO U KNOW WHAT WESITE U ON STOP CALLING ME UNEDUCATED CAUSE WHAT THAT MAKES YO DUMB ASS U ON HERE TOO bitch we DONT GOT DIRECT WE PAID FOR CHARTER U SO...

St. Louis mo
LETS CLEAR THIS SHIT UP BITCH DO U KNOW WHAT WESITE U ON STOP CALLING ME UNEDUCATED CAUSE WHAT THAT MAKES YO DUMB ASS U ON HERE TOO bitch we DONT GOT DIRECT WE PAID FOR CHARTER U SO FUCKING EDUCATED GO READ BOOK BITCH AND GET OFF THIS WEBSITE CAUSE WE GONE SAY HOW THE FUCK WE FEEL ABOUT CHARTER GIVING $20 credit ass THEY NEED TO GIVE EVERYONE 6 months free. CALL AND THREATING TO LEAVE THEY ASS EVERYONE DO IT IM 100% sure yo shit will be free too

Saint Louis, MO, USA

 – About 4 months ago.

St. Louis mo
FUCK CHARTER WHO THE GUCK ARE U YO TRLL ME WHAT LANGUAGE TO USE. Fuck charter FUCK CHARTER I WAITED AND PAID TOO MUCH MOTHER FUCKING MONEY FOR THIS FUCKING FIGHT AND THE ONLY THING...

St. Louis mo
FUCK CHARTER WHO THE GUCK ARE U YO TRLL ME WHAT LANGUAGE TO USE. Fuck charter FUCK CHARTER I WAITED AND PAID TOO MUCH MOTHER FUCKING MONEY FOR THIS FUCKING FIGHT AND THE ONLY THING YHEY CAN DO IS ISSUE A MOYJER FICKING REFUND or a $20 credit. Fuck charter THEY OWE MORE THAN THat SHITTY ASS AMOUNT WONT REPLACE THE FOOD I PAID FOR. FUCK CHARTER THEY SHOULD HAVE HAD THEY BEST TECHS AT WORK MADE SURE SHIT DIDNT GO WRONG. So ON THAT NOTE FUCK CHARTER

Omaha, NE, USA

 – About 4 months ago.

Cable was off from 8:01pm until 11:16pm CST in St Louis, Missouri. We were billed $89.99 for a PPV boxing event we saw VERY little of. Plus... had to miss the Spurs vs Clippers game and all other...

Cable was off from 8:01pm until 11:16pm CST in St Louis, Missouri. We were billed $89.99 for a PPV boxing event we saw VERY little of. Plus... had to miss the Spurs vs Clippers game and all other programming. Guarantee Charter will be getting an earful about this. We are demanding compensation.

USA

 – About 4 months ago.

Charter just screwed their customers again and the FCC won't do any anything to punish them. They should make Charter give all their customers a month of free service rather than a fine that the...

Charter just screwed their customers again and the FCC won't do any anything to punish them. They should make Charter give all their customers a month of free service rather than a fine that the government would take and spend on something stupid. Whoever is responsible for this outage/loss of service should be fired. MAKES ME WANT TO CHECK INTO DIRECT TV/DISH NETWORK!!!!!

Greer, SC, USA

 – About 4 months ago.

Bought PPV event for $89.99 as soon as Charter billed my account all service went OFF. I was told I would have to pay for the fight that I missed while my service was OFF from 8:00 pm till the best...

Bought PPV event for $89.99 as soon as Charter billed my account all service went OFF. I was told I would have to pay for the fight that I missed while my service was OFF from 8:00 pm till the best day and THEN I would be issued a credit. Charter should be shut down like any other Ponzie Scheme!!!!

O Fallon, MO, USA

 – About 4 months ago.

Foul service is no excuse for foul language. Too bad some people have such limited vocabularies. I'm sure their mothers are SO proud of them.
...

Foul service is no excuse for foul language. Too bad some people have such limited vocabularies. I'm sure their mothers are SO proud of them.

O Fallon, MO, USA

 – About 4 months ago.

Once again, Charter fails in the St. Louis area and beyond.

Last week it was internet. This week it's TV. Service went off shortly after 8 p.m. It is now 11:22. No service. Finally no...

Once again, Charter fails in the St. Louis area and beyond.

Last week it was internet. This week it's TV. Service went off shortly after 8 p.m. It is now 11:22. No service. Finally no busy signal on the 888 telephone number, but still can't get anyone on the line -- still holding.

So tired of increasing prices and decreasing service. Charter = Frustration and the very worst of customer service.

Fort Washington, PA, USA

 – About 4 months ago.


I also hate charter,why do we keep taking this ...


I also hate charter,why do we keep taking this

Greenville, SC, USA

 – About 4 months ago.

Charter SUCKS...

Charter SUCKS

USA

 – About 4 months ago.

FUUUUUUUCK CHARTER YOU FUCKING FUCK HEAD MOTHAFUCKAS!!!!!!!!!!!! I'VE BEEN WAITING FOR YEARS TO SEE THIS FIGHT AND YOUR SHITY ASS SYSTEM SHUTS DOWN RIGHT WHEN IT COMES ON!!!!!!!! FUCK YOU WITH A...

FUUUUUUUCK CHARTER YOU FUCKING FUCK HEAD MOTHAFUCKAS!!!!!!!!!!!! I'VE BEEN WAITING FOR YEARS TO SEE THIS FIGHT AND YOUR SHITY ASS SYSTEM SHUTS DOWN RIGHT WHEN IT COMES ON!!!!!!!! FUCK YOU WITH A SICK DICK! !!!!! THANKS BITCHES! !!!SMFH.

Franklinton, NC, USA

 – About 4 months ago.

charter sucks. Demand compensation people! Now where the hell are my rabbit ears?!!!!!...

charter sucks. Demand compensation people! Now where the hell are my rabbit ears?!!!!!

Franklinton, NC, USA

 – About 4 months ago.

charter sucks. Demand compensation people! Now where the hell are my rabbit ears?!!!!!...

charter sucks. Demand compensation people! Now where the hell are my rabbit ears?!!!!!

Seale, AL, USA

 – About 4 months ago.

Hey guy in Greer pay your Bill my neighbor watching fight right now. He is on direct t.v.. take off your charter badge and quit crying your company sucks!...

Hey guy in Greer pay your Bill my neighbor watching fight right now. He is on direct t.v.. take off your charter badge and quit crying your company sucks!
Add new comment
Add Comment