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Charter Communications

Saint Charles, MO, USA

Having Charter is like having a part time job. Just today tried paying my bill, but the online system keeps throwing me back to the log on. Gave up and called but they wanted an additional $5 to take...

Having Charter is like having a part time job. Just today tried paying my bill, but the online system keeps throwing me back to the log on. Gave up and called but they wanted an additional $5 to take my money over the phone. Screw that. Called back into their automated system and got all the way payment acceptance, but then was immediately transferred to some dude who explained the payment didn't take. Charter sucks. Always has and always will.

 – About 4 hours ago.

Charter Communications

Red Lodge, MT, USA

You want your money? I want the services I am paying for!! Crooks!...

You want your money? I want the services I am paying for!! Crooks!

 – About 6 hours ago.

Charter Communications

Polson, MT, USA

5 days no email? Charter is not able to do a simple function like email! the web interface was designed by a 5 year old click on Colorado, Wyoming , Montana customers click here and say page cannot...

5 days no email? Charter is not able to do a simple function like email! the web interface was designed by a 5 year old click on Colorado, Wyoming , Montana customers click here and say page cannot be found what a joke , fire the lot of them,

 – About 6 hours ago.

Charter Communications

Polson, MT, USA

Good bye Charter! You *ucked me for the last time! will be moving to Centurylink and direct TV.. they can't suck as bad as you! no email address working for 5 days. You should of just told us the...

Good bye Charter! You *ucked me for the last time! will be moving to Centurylink and direct TV.. they can't suck as bad as you! no email address working for 5 days. You should of just told us the truth , we are shutting down bresnan.net and they will not work anymore, so move them to gmail.. you lying bastards! fire them all

 – About 11 hours ago.

Charter Communications

Taunton, MA, USA

Charter sucks! Been without internet and phone since nov. 14....today is dec. 17, 2014.....still nothing. Customer service sucks!...

Charter sucks! Been without internet and phone since nov. 14....today is dec. 17, 2014.....still nothing. Customer service sucks!

 – About 15 hours ago.

Charter Communications

Bozeman, MT, USA

Bresnan email folks- Has anyone got their MacMail and mobile devises to get emails? I spent Friday, Saturday, Monday, Tuesday talking to these clowns from Charter and I get different mail server names...

Bresnan email folks- Has anyone got their MacMail and mobile devises to get emails? I spent Friday, Saturday, Monday, Tuesday talking to these clowns from Charter and I get different mail server names and port numbers each time I talk to them.
Please post if you figured how to get these to work.
Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks, Charter sucks!

 – About 15 hours ago.

Charter Communications

West Branch, MI, USA

Charter and there new system TOTALLY sucks !!! You can not login get to your mail nothing !! The service is bad and the software is worse !! ...

Charter and there new system TOTALLY sucks !!! You can not login get to your mail nothing !! The service is bad and the software is worse !!

 – About 16 hours ago.

Charter Communications

Bay City, MI, USA

kiss my ass...

kiss my ass

 – About 16 hours ago.

Charter Communications

Polson, MT, USA

I have had this address since I started with cable, the address thing is crap, any excuse in a crisis, since Friday I have no emails on accounts I've had for years,, all my friends and family as...

I have had this address since I started with cable, the address thing is crap, any excuse in a crisis, since Friday I have no emails on accounts I've had for years,, all my friends and family as well as business and prospects have this email account to contact me,, Thanks a bunch Charter!!

 – About 17 hours ago.

Charter Communications

Cheyenne, WY, USA

Latest I heard from the call center rep was any bresnan email accounts that were created at a previous street address were not automatically transferred. They say they are still manually transferring...

Latest I heard from the call center rep was any bresnan email accounts that were created at a previous street address were not automatically transferred. They say they are still manually transferring these "orphaned" and should have them done by Friday. Crossing my fingers.

 – About 1 Day ago.

Charter Communications

Victorville, CA, USA

Charter is a complete outrage. They offer 60mbps download speed, but you never download with more than 10 at a time. Not to mention all the downtime. For the past week I've been getting less than...

Charter is a complete outrage. They offer 60mbps download speed, but you never download with more than 10 at a time. Not to mention all the downtime. For the past week I've been getting less than 1.5mbps. This is such a shitty company

 – About 1 Day ago.

Charter Communications

USA

Dear Charter, It is not my wireless router, it's your piece of shit network. So far in the last 3 weeks my cable has gone out, frozen, distorted the audio & video, my internet has dropped...

Dear Charter, It is not my wireless router, it's your piece of shit network. So far in the last 3 weeks my cable has gone out, frozen, distorted the audio & video, my internet has dropped countless times, and now I can't connect via a lovely VPN that I was connected to all day. I've reset, unplugged, patted my head and rubbed my tummy. Seriously, fix your shit! I had to call in and yell at the customer service guy tonight to get a tech to come fix this shit. Are you kidding me??

 – About 1 Day ago.

Charter Communications

USA

Charter fucking sucks. 1 whole complete month of them saying I'm in an outage. I work in IT. If I had a service in an outage for paying customers I would fucking lose my job. Troubleshoot the damn...

Charter fucking sucks. 1 whole complete month of them saying I'm in an outage. I work in IT. If I had a service in an outage for paying customers I would fucking lose my job. Troubleshoot the damn issue stop giving blanket platitudes. You fucking suck. I hope you all fucking die in a mattress fire.

 – About 1 Day ago.

Charter Communications

Ludington, MI, USA

Have I told everyone today that Charter Sucks! I hate that company. ...

Have I told everyone today that Charter Sucks! I hate that company.

 – About 1 Day ago.

Charter Communications

Belgrade, MT, USA

Ditto on the bresnan e-mail "seamless conversion. I should have converted everything to gmail years ago. I see direct tv and an alternative internet service in my near future....

Ditto on the bresnan e-mail "seamless conversion. I should have converted everything to gmail years ago. I see direct tv and an alternative internet service in my near future.

 – About 1 Day ago.

Charter Communications

USA

I have had it with limited internet, upgrades that cause more problems and a conversion from Bresnan to Charter account nightmares!!! You have to have your account number every time you need...

I have had it with limited internet, upgrades that cause more problems and a conversion from Bresnan to Charter account nightmares!!! You have to have your account number every time you need something done since their system is 'currently off at the moment.' Well Bresnan/Optimum/Charter... After having email with you for over 12 years... I QUIT

 – About 1 Day ago.

Charter Communications

USA

Anyone former Bresnan customers get mobile.charter.net to work? I've followed countless instructions without success. It appears they did not move over accounts or passwords to their mobile...

Anyone former Bresnan customers get mobile.charter.net to work? I've followed countless instructions without success. It appears they did not move over accounts or passwords to their mobile authentication.

 – About 2 days ago.

Charter Communications

Grand Junction, CO, USA

The BULLSHIT they told us!!
You will be able to access your email, send and receive email messages, access messages in your folders, and create new email folders during the transition...

The BULLSHIT they told us!!
You will be able to access your email, send and receive email messages, access messages in your folders, and create new email folders during the transition period.
For more information, please refer to the frequently asked questions listed below:
As a former Bresnan customer, do I have to sign in to Connect.Charter.net and update my password to continue receiving my email?
No, you will only have to update your password if you sign in to Connect.Charter.net. If you update your
password on Connect.Charter.net, you will also need to update your password in any third‐party email you may use.

 – About 2 days ago.

Charter Communications

Grand Junction, CO, USA

Grand Junction Colorado
Charter Sucks!! No Outlook email access since Friday, Reps pretend to be clueless,
Charter will not "fess up" that they screwed up big time.
The...

Grand Junction Colorado
Charter Sucks!! No Outlook email access since Friday, Reps pretend to be clueless,
Charter will not "fess up" that they screwed up big time.
The only way to kill this beast is one person at a time, leave Charter to die its slow painful death.

 – About 2 days ago.

Charter Communications

Fond Du Lac, WI, USA

Didn't like Charter before but now their new mail format is terrible! Slow, cumbersome and hard to download attachments!...

Didn't like Charter before but now their new mail format is terrible! Slow, cumbersome and hard to download attachments!

 – About 2 days ago.

Charter Communications

Gardendale, AL, USA

Take big one charter. I am a employee and they are now forcing us to work only Sunday-Thursday or Tuesday-Saturday. What a joke. Thank you for ruining my life. Cocksuckers. ...

Take big one charter. I am a employee and they are now forcing us to work only Sunday-Thursday or Tuesday-Saturday. What a joke. Thank you for ruining my life. Cocksuckers.

 – About 2 days ago.

Charter Communications

Jackson, WY, USA

I'll join the rant. I'm an original Bresnan customer; had a Bresnan email address since the company began. Got an email last Thursday from Charter saying they were switching Bresnan accounts...

I'll join the rant. I'm an original Bresnan customer; had a Bresnan email address since the company began. Got an email last Thursday from Charter saying they were switching Bresnan accounts over to their portal, and that there would be no interruption in service. Friday morning the email stopped working. I talked to their customer service twice that day. The first person said I should go to their website and change my password and that that should sove the email problem. Didn't. Second dude admitted they had fucked everything up and were "trying to figure out how to fix it." That was Friday night. It still doesn't work. Guess we will be migrating our email to another server. I encourage others to bail on this company too. just a bunch of lying losers.

 – About 2 days ago.

Charter Communications

Billings, MT, USA

Finally have laptop email (bresnan.net) working after 4 days but does anyone know how to fix bresnan.net email on a Droid? The instructions given do not work. So far, Charter is lousy all the way...

Finally have laptop email (bresnan.net) working after 4 days but does anyone know how to fix bresnan.net email on a Droid? The instructions given do not work. So far, Charter is lousy all the way around; Email not working and terrible communication before the migration, Internet is slow compared to Optimum, Cable...included in what I am paying for HBO and Showtime is the capability to watch on demand from my phone but Charter hasn't turned that feature on yet in Montana and rep. said no clue when it would be available. Only wanted that because On Demand doesn't have programming that HBO says is available On Demand...apparently only where they feel like making certain shows available. Not to mention having to rent the box forever. Definitely time to shop around unless they want to reduce my bill for awhile for all of the terrible service. SO Disgusted to pay over $200 per month for this.

 – About 2 days ago.

Charter Communications

Polson, MT, USA

No email for four days? Grand Junction Colorado, Oh well we will put up with it because we are stupid! Holiday plans from family, no response, emergencies. no response.. class action suit? I think so!...

No email for four days? Grand Junction Colorado, Oh well we will put up with it because we are stupid! Holiday plans from family, no response, emergencies. no response.. class action suit? I think so! sue the bastards :)

 – About 2 days ago.

Charter Communications

Polson, MT, USA

From the email I received "You will be able to log into your new Charter account using your existing Bresnan user ID and password". Lies! Lies! Lies!! all pop3 and smtp servers are down,, no...

From the email I received "You will be able to log into your new Charter account using your existing Bresnan user ID and password". Lies! Lies! Lies!! all pop3 and smtp servers are down,, no outlook support, website wont let you login and the reps say it should be working, WTF? for this great service we pay top dollar!! no info on outage,, what a cover up,, I am an IT tech ,, this is the worst I have ever seen.. Bye Bye Charter

 – About 2 days ago.

Charter Communications

Billings, MT, USA

Charter is the worst! The prices go up. The speed goes down. Because they won't upgrade their own equipment, they are charging us $8 per month per box. You can not buy the box; you must rent...

Charter is the worst! The prices go up. The speed goes down. Because they won't upgrade their own equipment, they are charging us $8 per month per box. You can not buy the box; you must rent the box for eternity. What a scam!

 – About 2 days ago.

Charter Communications

Billings, MT, USA

My husband works for Charter, and let me tell you, since the change over to digital, we have had nothing but fucking headaches trying to deal with the customer service people, half of whom seem to...

My husband works for Charter, and let me tell you, since the change over to digital, we have had nothing but fucking headaches trying to deal with the customer service people, half of whom seem to think that we are not eligible for "add on packages" to our cable service, the others who seem to think we are, and those in between. They are all a bunch of freaking morons. I had to argue with them that we have "the whole smash" in programming and yet half the channels we were eligible for were turned off to us as "unauthorized." Also, instead of just automatically switching over their employees accounts from Cablevision to Charter accounts, they sent out a vague email saying the employees would have to do it themselves, which lead to all sorts of confusion and stupidity. So, once we got our account switched over, it took TWO WEEKS to get our service back to almost normal. No one in their customer service department seems to know what is going on. I've talked to four different people and all four of them have had different answers to the same question.

And might I add that the female customer service folk seem to be rude, nasty and bitchy if you ask them a question. Every time I call them, I pray to get a guy, because the guys are generally cooler and more easy going.

 – About 2 days ago.

Charter Communications

Arvada, CO, USA

Bresnan was great. Charter email SUCKS! I lost all emails and no real help from Charter except apologies. Will probably just go to Gmail and drop the email address I have used for 10 years. What a...

Bresnan was great. Charter email SUCKS! I lost all emails and no real help from Charter except apologies. Will probably just go to Gmail and drop the email address I have used for 10 years. What a pain in the ass> Why didn't they test things before the rolled out this "seamless" change, it's about as seamless as my ass!

 – About 2 days ago.

Charter Communications

Casper, WY, USA

OMG. Thanks charter for screwing up my email account. Been working on it now for 4 days trying to get everything to work. Their browser based email is absolutely pathetic, not to mention slower than...

OMG. Thanks charter for screwing up my email account. Been working on it now for 4 days trying to get everything to work. Their browser based email is absolutely pathetic, not to mention slower than molasses in January.. Got minimal help on the phone (which didn't work) using Thunderbird as my email client.
Not to mention screwing up all the channels.

 – About 2 days ago.

Charter Communications

Grand Junction, CO, USA

Bresnan > to Optimim > and now to Charter all within this last 10 years or so... and Charter by far has THE WORST "Customer Service" of any of the previous suppliers (IF YOU CAN EVEN GET A...

Bresnan > to Optimim > and now to Charter all within this last 10 years or so... and Charter by far has THE WORST "Customer Service" of any of the previous suppliers (IF YOU CAN EVEN GET A HOLD OF ANYBODY )... They come into town and tell everyone how they are going to "Give" us soo much more... but then when they flip the switch on, it doesn't work... or you don't get that programming there... or all the extra channels they promised are Asian or Mexican ( I'm in MT )... OR WORST OF ALL... They raise the rates again for lesser service, and now we cant even get on our Bresanan email w/o starting fresh with totally new computer hardware & software upgrades... I would drop these guys in a heart-beat if there was any better competition... Charter knows there isn't any so they continue to feed us all of their BS...

 – About 3 days ago.

Charter Communications

Cody, WY, USA

Billings, MT Charter email sucks and is unacceptable. Looking for alternatives. Anyone happy with other providers? OR do they all suck? ATT to Bresnan and Dish and now bundled with Charter. I am ready...

Billings, MT Charter email sucks and is unacceptable. Looking for alternatives. Anyone happy with other providers? OR do they all suck? ATT to Bresnan and Dish and now bundled with Charter. I am ready to say enough.

 – About 3 days ago.

Charter Communications

Billings, MT, USA

I took cable out because the bill went through the roof all of a sudden. I now wish there was an alternative to their internet service. The speed is slowing daily...the service is dropped all the time...

I took cable out because the bill went through the roof all of a sudden. I now wish there was an alternative to their internet service. The speed is slowing daily...the service is dropped all the time and loading a page is so slow. Really do not like this company at all. The worst part is they don't listen to the customers. It is always our fault when something goes wrong...not theirs.

 – About 3 days ago.

Charter Communications

Bozeman, MT, USA

People that have Bresnan email accounts are screwed! Charter so sucks! Unless, as the guy who posted that they have been hacked (which happened to my Bresnan account a couple months ago which they...

People that have Bresnan email accounts are screwed! Charter so sucks! Unless, as the guy who posted that they have been hacked (which happened to my Bresnan account a couple months ago which they lied that it didn't). Email has been down for over 3 days!! It's still a mess!

 – About 3 days ago.

Charter Communications

USA

Just spent an hour on the phone with these idiots. My internet is down and they blamed my computer and told me to call that company. It's not my computer. It's them....

Just spent an hour on the phone with these idiots. My internet is down and they blamed my computer and told me to call that company. It's not my computer. It's them.

 – About 3 days ago.

Charter Communications

Prattville, AL, USA

so I think charter went down because of a DNS hack. Not sure. but Charter is not releasing the info to the public which is a strong indicator that there's an ongoing investigation. Not really...

so I think charter went down because of a DNS hack. Not sure. but Charter is not releasing the info to the public which is a strong indicator that there's an ongoing investigation. Not really charters fault about the outage. things break. Buuuuuut it's a major blow to their customers by not releasing that intel. I am an IT Net Ops guy for another major enterprise network. And it looks bad for Charter when they call me for advise. This says they need to look into their training program. Maybe even rethink their troubleshooting strategy and getting a 3 tier tech support instead of a 1 tier.

 – About 3 days ago.

Charter Communications

Montrose, CO, USA

Just got moved to the new email type. It loads very slowly and only shows 4 messages at a time. Not happy!...

Just got moved to the new email type. It loads very slowly and only shows 4 messages at a time. Not happy!

 – About 3 days ago.

Charter Communications

Whitefish, MT, USA

Charter stopped supporting Bresnan.net accounts? I was told everything would be seemless, Now I have no email service, right before the Holidays ,,, and logging into Charter.net is a joke, I tired...

Charter stopped supporting Bresnan.net accounts? I was told everything would be seemless, Now I have no email service, right before the Holidays ,,, and logging into Charter.net is a joke, I tired calling and I'm not holding for more than 10 minutes to talk with someone.

 – About 3 days ago.

Charter Communications

Polson, MT, USA

Charter stopped supporting Bresnan.net accounts? I was told everything would be seemless, Now I have no email service, right before the Holidays ,,, and logging into Charter.net is a joke, the...

Charter stopped supporting Bresnan.net accounts? I was told everything would be seemless, Now I have no email service, right before the Holidays ,,, and logging into Charter.net is a joke, the accounts don't work there either... only one old account from the early 2001s ...They will be getting my equipment back!! Just because we are Charter West,, we get second rate service,, Fire the Charter West management!!!

 – About 4 days ago.

Charter Communications

Portage, MI, USA

I can't believe that Charter is screwing up their email AGAIN. It is horrid. I can't even pull it up most of the time. You can't review your contact list addresses for more than 4...

I can't believe that Charter is screwing up their email AGAIN. It is horrid. I can't even pull it up most of the time. You can't review your contact list addresses for more than 4 seconds and they vanish. You can't view any more than a few new emails on the screen at a time. And on top of everything, they have the nerve to just throw you into this new crap and give you no outlet to tell them your opinion on what they've done. It's like you're dealing with the government. We will definitely go over to A T and T after this. I really hate Charter.

 – About 4 days ago.

Charter Communications

Trumbull, CT, USA

New charter email format is worse than the old format. Can't open attachments; "An error occurred, Please contact site administrator." Who that? Charter Virtual Support Expert is...

New charter email format is worse than the old format. Can't open attachments; "An error occurred, Please contact site administrator." Who that? Charter Virtual Support Expert is useless

 – About 5 days ago.

Charter Communications

Bozeman, MT, USA

Charter really, really sucks! Email has been down for two days now!! I'm canceling their crappy service!!...

Charter really, really sucks! Email has been down for two days now!! I'm canceling their crappy service!!

 – About 5 days ago.

Charter Communications

Ash, NC, USA

No I am not in Ash, NC... in California. Site coding is messed up....

No I am not in Ash, NC... in California. Site coding is messed up.

 – About 5 days ago.

Charter Communications

Ash, NC, USA

No I am not in Ash, NC... in California. Site coding is messed up....

No I am not in Ash, NC... in California. Site coding is messed up.

 – About 5 days ago.

Charter Communications

Ash, NC, USA

Called in about interruptions in service...told to wait a few days and see if it gets better. LOL....

Called in about interruptions in service...told to wait a few days and see if it gets better. LOL.

 – About 5 days ago.

Charter Communications

New Hartford, CT, USA

So sick of this SHIT!! It's always something.its the internet running slow or down the tv Freezes or DVD won't record show. NOW I got a smart Tv and my screen blinks. Called ASS HOLES, sent...

So sick of this SHIT!! It's always something.its the internet running slow or down the tv Freezes or DVD won't record show. NOW I got a smart Tv and my screen blinks. Called ASS HOLES, sent douchbag out. GET THIS, my tv is to SMART for there boxes!!!! You fucking kidding me. Spent a lot of money on TV for this shit with charter... Fuck this going DISH....... WTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTFWTF........

 – About 5 days ago.

Charter Communications

Butte, MT, USA

Paid the bill and they won't stop calling....

Paid the bill and they won't stop calling.

 – About 5 days ago.

Charter Communications

Pelham, AL, USA

Charter sucks because it constantly goes out. They'll never admit a problem, they'll never replace a line, they'll keep boasting about their speeds but then your connection constantly...

Charter sucks because it constantly goes out. They'll never admit a problem, they'll never replace a line, they'll keep boasting about their speeds but then your connection constantly drops, and degrades to the point you've replaced all your own equipment, and in the mean time they send you through the "troubleshooting" steps over and over without solving an issue, they treat you like dirt because they can, because they have a monopoly over the area and they know you have to put up with their sub-par services.

 – About 5 days ago.

Charter Communications

Bozeman, MT, USA

Charter sucks! They had a security breach with my email and initially said the security was breached and then when I called back they denied it. After 2 months they are still giving me the run around...

Charter sucks! They had a security breach with my email and initially said the security was breached and then when I called back they denied it. After 2 months they are still giving me the run around and won't return my calls.

Now they changed the email service stupidly don't have the new settings for those who use MacMail.

 – About 6 days ago.

Charter Communications

'pay per view' often doesn't even work and I get some stupid message like not now come back later Also, when it is working, you have to scroll through a list of movies available -...

'pay per view' often doesn't even work and I get some stupid message like not now come back later Also, when it is working, you have to scroll through a list of movies available - there's no search option!!! Are you kidding??? And they abbreviate the title most asininely .
Just now trying to call my local office for hours and the prompts keep asking me if i want NEW SERVICE!!!!!!!!!!! NO!!!!!!!!!!!!!!!!!!!!!! I WANT TO TALK TO A PERSON!!!!!!!!!!!!!!!!!!!!!!!!!!!
Often the picture is very pixelated - especially in the middle of a good movie or basketball game - and the only channel affected is the one we're trying to watch.
The only cable option in my area period. Or they'd never get a dime of mine ever again, ffs

 – About 1 Week ago.

Charter Communications

Union, MO, USA

spikes of 300-500 ping during online gaming. why do i pay 45 dollars for this shit? google fiber save me....

spikes of 300-500 ping during online gaming. why do i pay 45 dollars for this shit? google fiber save me.

 – About 1 Week ago.

Charter Communications

Saint Louis, MO, USA

Nothing like changing e mail format to piss everyone off.What a pain....

Nothing like changing e mail format to piss everyone off.What a pain.

 – About 1 Week ago.

Charter Communications

Saint Louis, MO, USA

Latency, latency, latency....

Latency, latency, latency.

 – About 1 Week ago.

Charter Communications

Bronx, NY, USA

Charter drops my Internet connection anytime I start watching netflix.. should be criminal....

Charter drops my Internet connection anytime I start watching netflix.. should be criminal.

 – About 1 Week ago.

Charter Communications

Kingsport, TN, USA

Has anyone else had terrible blips and random static since they've moved to all digital? In the last couple of months, suddenly I have not been able to watch 1 show all the way through without a...

Has anyone else had terrible blips and random static since they've moved to all digital? In the last couple of months, suddenly I have not been able to watch 1 show all the way through without a break in the connection. Bleeps and bloops and the screen freezes up then carries on. Freaking frustrating.

 – About 1 Week ago.

Charter Communications

Chesterfield, MO, USA

I'm getting awesome Charter service. Right now I only have 12% packet loss and can barely load web pages. This crap has been going on for almost six months now and I was fortunate enough to have...

I'm getting awesome Charter service. Right now I only have 12% packet loss and can barely load web pages. This crap has been going on for almost six months now and I was fortunate enough to have almost four weeks of normal working internet before it completely blew to hell. How this company stays in business is beyond be except I guess they have that duopoly and when ATT doesn't service an area people have NO CHOICE. FOOK CHARTER.

 – About 1 Week ago.

Charter Communications

Billings, MT, USA

In Montana, Charter isn't actually Charter...it's Charter WEST. So, if I Google any information about Charter (billing, service plans, etc.) most of the time I am lead to a website that...

In Montana, Charter isn't actually Charter...it's Charter WEST. So, if I Google any information about Charter (billing, service plans, etc.) most of the time I am lead to a website that doesn't apply to me. But it does give me a little sneak of of how if I didn't live in Montana, the package that have is actually 30% less than I am paying.

Beyond that, there's the added insult of not having HBO GO (or similar apps) offered here, which lessens the value of paying for HBO. And, Charter made a big deal about how they're doubling their internet speeds this year with the new "Spectrum," rollout, but who knows when/if they'll offer that through Charter West.

With no real competition here, they really don't need to care that the whole goddamn state hates them. I would totally switch to FiOS if it was offered here (Sidenote - Verizon also kinda has a monopoly in this State since the only competitor is ATT, with very spotty service).

Give us a break, Charter! Not everyone here is some backwoods hick! Some of us have real internet needs here.

 – About 1 Week ago.

Charter Communications

New Milford, CT, USA

Worst service ever. Guy installing boxes to my house had to change out 3 different boxes before finding one that worked. These new piece of shit cisco boxes are just refurbished boxes and actually use...

Worst service ever. Guy installing boxes to my house had to change out 3 different boxes before finding one that worked. These new piece of shit cisco boxes are just refurbished boxes and actually use more electricity than most common household items. FUCK YOU CHARTER on my 7th box of the year. Going to dish network or direct tv.

 – About 1 Week ago.

Charter Communications

Grand Junction, CO, USA

Charter went digital and know we get less channels but the bill went up! Oh sure you can up grade and get the channels but the bill would be even more! Charter dose not know it yet but we are dropping...

Charter went digital and know we get less channels but the bill went up! Oh sure you can up grade and get the channels but the bill would be even more! Charter dose not know it yet but we are dropping them and going with Direct TV.

 – About 1 Week ago.

Charter Communications

Denton, TX, USA

Horrible latency issues for the last 6 months with no end in sight. Had 6 or 7 Techs out to try to fix it, which was inconvenient and completely unproductive. They play dumb when you ask them about...

Horrible latency issues for the last 6 months with no end in sight. Had 6 or 7 Techs out to try to fix it, which was inconvenient and completely unproductive. They play dumb when you ask them about how oversold their nodes are. The problem is sporadic so they try to make me feel like an idiot when I call. "I'm sorry sir I'm just not seeing the issue that you're having." Right. I'm sure you don't. 10%-20% Packet loss and 1000ms latency makes it difficult to do anything really. Charter is absolutely horrible.

 – About 1 Week ago.

Charter Communications

Reno, NV, USA

This is the worst service I have ever encountered. The main office has the service and spreads it throughout wifi to the main office...it`s so bad presently it`s like being on a 1984 Macintosh...

This is the worst service I have ever encountered. The main office has the service and spreads it throughout wifi to the main office...it`s so bad presently it`s like being on a 1984 Macintosh Computer. They consistently have problems because they spend millions on adverts instead of Infrastructure. The`re Base of Operations is in Los Angeles. If I had them as a buyer I would sue them for Non-Fulfillment -NO JOKE!

 – About 1 Week ago.

Charter Communications

Saint Louis, MO, USA

I left AT&T Uverse last year and went to Charter because of server latency issues. AT&T sent me a letter claiming it wasn't their fault. Charter worked very nicely for awhile but for the last six...

I left AT&T Uverse last year and went to Charter because of server latency issues. AT&T sent me a letter claiming it wasn't their fault. Charter worked very nicely for awhile but for the last six or seven months I have a lot of problems with latency from them. I called the 800 tech line two and sometimes three days a week trying to get some resolution, which never happened what I did get in the last two months, was 8 service people came to my house, they replaced the modem two times and completely replaced the cable from pole in the alley into my home twice. I finally got so fed up that I filed a complaint with the BBB and two days later got a call from someone high up in the food chain at Charter. They sent a line tech and a supervisor out and got one more new modem making this the third one and still not fixing the issue. From what I have been able to gleen from various other blogs is that they have too many subscribers using nodes that are incapable of handling the load. They call it "oversold node". A node which is meant to handle say, 200 homes is working on 500 or 600. When I asked about this they act surprised and don't really say one way or the other if this is correct. When I ask if anyone else is having problems they tell me "no there aren't". Unfortunately we have only two choices for "somewhat" economical high speed internet in St. Louis and neither are worth rats feces. Anyone with ongoing issues should file a complaint with the City and the BBB. The more that speak up the better the chance of we getting what we pay for.

 – About 2 weeks ago.

Charter Communications

Hesperia, CA, USA

Fort Worth``` Just had an update that is awful.
old format allowed me to view the guide while watching tv. now huge guide with small screen in corner.
Tried searching to see when Sons of...

Fort Worth``` Just had an update that is awful.
old format allowed me to view the guide while watching tv. now huge guide with small screen in corner.
Tried searching to see when Sons of Anarchy would replay on FX no longer a service, however it did show a tile that would allow Me to pay $7 to see an episode from last season. This is truly the most suck company I hqve ever done business with

 – About 2 weeks ago.

Charter Communications

Black Mountain, NC, USA

Trying to go online to change credit card # on autopay, the signon screen bounces right back to signon screen. It took a phone call to change the card number, which of course with Charter as opposed...

Trying to go online to change credit card # on autopay, the signon screen bounces right back to signon screen. It took a phone call to change the card number, which of course with Charter as opposed to the rest of the world will not take effect for 40 days. WTF?! A change like that should take seconds and not a month and a half. Meaning I not only had to pay by phone this month but I'll need to remember to do it again next month.

 – About 2 weeks ago.

Charter Communications

Thibodaux, LA, USA

My Charter internet only connects when it's in the mood. Which is mostly never....

My Charter internet only connects when it's in the mood. Which is mostly never.

 – About 2 weeks ago.

Charter Communications

Traverse, MI, USA

trying to pay my bill on the new charter website i had to sign into. everytime i click on "my bill" it takes me back to a login screen again.... over and over. Ive paid online for years with...

trying to pay my bill on the new charter website i had to sign into. everytime i click on "my bill" it takes me back to a login screen again.... over and over. Ive paid online for years with no problems and for some reason I can't figure it out today...

 – About 2 weeks ago.

Charter Communications

Wausau, WI, USA

WHAT THE FUCK IS WRONG WITH CHARTER'S INTERNET. OH MY FUCKING GOD. THE CEO BETTER FUCKING FIX THIS SHIT. IM SICK OF BEING ABLE TO CONNECT TO MY FUCKING INTERNET 1/3 OF THE TIME. WORST COMPANY...

WHAT THE FUCK IS WRONG WITH CHARTER'S INTERNET. OH MY FUCKING GOD. THE CEO BETTER FUCKING FIX THIS SHIT. IM SICK OF BEING ABLE TO CONNECT TO MY FUCKING INTERNET 1/3 OF THE TIME. WORST COMPANY EVER. CHARTER ARE FULL OF PEOPLE BLINDED BY GREED THAT CANT PROVIDE THE PROMISING SERVICE THEY PROMISED. HEY CHARTER CEO, GET NEW TECHS THAT KNOW HOW TO FIX SHIT. YOUR FUCKING TECHS SUCK BLACK COCKS. HELL, HIRE ME. I'D BE ABLE TO FIX SHIT BETTER THAN YOUR SO CALLED TECHS. GARBAGE ASS PEOPLE AND GARBAGE ASS COMPANY. FEEL FREE TO SUCK A DOUBLE ENDED DILDO, BITCHES.

 – About 2 weeks ago.

Charter Communications

USA

Charter sucks a huge black dick...

Charter sucks a huge black dick

 – About 2 weeks ago.

Charter Communications

Sartell, MN, USA

Stupid worthless fucking charter website...

Stupid worthless fucking charter website

 – About 2 weeks ago.

Charter Communications

Sartell, MN, USA

Stupid worthless fucking charter website...

Stupid worthless fucking charter website

 – About 2 weeks ago.

Charter Communications

Cerritos, CA, USA

I called Charter just to ask a question, and the next thing I know,I am getting a call about the "change" I made, and then I notice a $2.00 charge on the bill for a "change".

I called Charter just to ask a question, and the next thing I know,I am getting a call about the "change" I made, and then I notice a $2.00 charge on the bill for a "change".

The Internet is slower than the one I had with Uverse.

My mother signed up for Charter, and the guy they sent out could not speak English, it was really pathetic. I had to speak Spanish to him to get him to understand that the Internet was not working, but the telephone was ok, duh! He was so stupid he kept saying, "the phone it work". Finally I had to explain en espanol, that we need either the wireless hookup or use an ethernet cable. I had to literally put the cord in his hand so his lazy behind would plug it in. I didnt want wireless for her, since I had purchased an adaptor already for her computer, but I just said screw it!

Alas, this is the high priced monster called Charter. They will suck you in with no contracts, but the headaches make you realize that they may be the worst cable out there.

And they have a search feature that is a total joke, You really have to go online to do program searches, what??? You can't search by typing in the movie or program you want to see like Dish, or Uverse, what???

 – About 2 weeks ago.

Charter Communications

Bronx, NY, USA

Holy shit I'm not alone I'm trying to play wow arena it just started first match DC now my Internet is just going nuts....

Holy shit I'm not alone I'm trying to play wow arena it just started first match DC now my Internet is just going nuts.

 – About 2 weeks ago.

Charter Communications

Auburn, AL, USA

fuck charter their internet is so shit, also the girl on the left is hot...

fuck charter their internet is so shit, also the girl on the left is hot

 – About 2 weeks ago.

Charter Communications

Jacksonville, NC, USA

Charter internet sucks!!!! It disconnects when I play online. I want to kill you charter! Gosh you guys suck! Read all the comments charter, you guys suck so much ...

Charter internet sucks!!!! It disconnects when I play online. I want to kill you charter! Gosh you guys suck! Read all the comments charter, you guys suck so much

 – About 2 weeks ago.

Charter Communications

Eau Claire, WI, USA

Charter sucks!!! 2 months with internet down! Every time I talk to customer service, I want to pull my hair out. Does anyone know another fast internet option?...

Charter sucks!!! 2 months with internet down! Every time I talk to customer service, I want to pull my hair out. Does anyone know another fast internet option?

 – About 2 weeks ago.

Charter Communications

New Milford, CT, USA

Huge amounts of packet loss ever since they did the digital switchover in Northern, NY. ...

Huge amounts of packet loss ever since they did the digital switchover in Northern, NY.

 – About 2 weeks ago.

Charter Communications

Slidell, LA, USA

Always disconnects during online gaming. Worst internet provider ever....

Always disconnects during online gaming. Worst internet provider ever.

 – About 2 weeks ago.

Charter Communications

USA

They just used ferguson mo. To get out of an appointment we made a week ago for in the middle of the day NO where near ferguson. On top of that they wouldn't come until Wednesday just to hook up...

They just used ferguson mo. To get out of an appointment we made a week ago for in the middle of the day NO where near ferguson. On top of that they wouldn't come until Wednesday just to hook up freaking Internet . Suck my ass charter

 – About 2 weeks ago.

Charter Communications

Montrose, CO, USA

Charter? ACK!
Their phone reps are always so nice and apologetic - too bad they don't know half of what is going on (or maybe NOT going on ) at our home. The technicians never show up but...

Charter? ACK!
Their phone reps are always so nice and apologetic - too bad they don't know half of what is going on (or maybe NOT going on ) at our home. The technicians never show up but fail to call when they can't make it. Right now we have one tv that will not work, NO phone service at all ( which is a problem when my husband is on hospital call no one can call him via the emergency number.)
Friday was the fourth time in a row that no one has showed up to fix what they promised. When I called Charter, the woman I spoke with said my appointment had been cancelled and the earliest they could get to me would be December 5th. REALLY?
Wouldn't you think that if you'b been on their schedule they'd turn over a giant boulder to make you a priority?
Wrong. This is Charter we're talking about..
As soon as we decide on another option (as in anything but Charter) we are cancelling the whole thing. I doubt they'll care.
Good luck if you have Charter. I wouldn't recommend it to my worst enemy.

 – About 3 weeks ago.

Charter Communications

New Boston, MI, USA

Charter is the worst communications company i have dealt with. I can't even pay my bill on line. Every time I click "my bill" it goes to another log-on page. I have to call around once a...

Charter is the worst communications company i have dealt with. I can't even pay my bill on line. Every time I click "my bill" it goes to another log-on page. I have to call around once a moth because I loose "on Demand" on one or more boxes. The survey doesn';t ask you about charter service, only about the poor person that has a crap service to work with.

 – About 3 weeks ago.

Charter Communications

Rochester, MN, USA

Seriously, I really really want charter to go down, It has been 2 weeks since I have had stable internet, all because they decided to go digital. I had 2 techs come out and tell me that the wiring is...

Seriously, I really really want charter to go down, It has been 2 weeks since I have had stable internet, all because they decided to go digital. I had 2 techs come out and tell me that the wiring is old in our building and that is why my modem keeps resetting itself. Then 2 days after the tech comes out, charter acknowledges an outage in the area....which it has been 3 days since they announced the outage. I just want to be able to do my homework for school without getting disconnected from the internet every 5-15 minutes and losing all my work. Next person I see that works at charter I am going to ask them about it and if they give me some bullshit response I am literally going to beat the living shit out of them. I am tired of this fucking monopoly bullshit. Fuck Charter.

 – About 3 weeks ago.

Charter Communications

Slidell, LA, USA

It dropps 15 frames whenever i am watching youtube, and my brother is playing PS$...

It dropps 15 frames whenever i am watching youtube, and my brother is playing PS$

 – About 3 weeks ago.

Charter Communications

Cookeville, TN, USA

Agreed, I've been waiting 4 a week to hear back from IT as to why after 3 yrs. & I can't manage my dvr thru my laptop anymore. The reason I pay $155 a month, since I'm only home 6-8 days a...

Agreed, I've been waiting 4 a week to hear back from IT as to why after 3 yrs. & I can't manage my dvr thru my laptop anymore. The reason I pay $155 a month, since I'm only home 6-8 days a month. Man am I ENOJADO.

 – About 3 weeks ago.

Charter Communications

Bozeman, MT, USA

I'm from Chicago and moved to Bozeman Mt. I have Charter and it is the WORST. What a load of crap. $150 a month for shit service. Cable my ass.. The Charter dishes are off of Babcock street.. I...

I'm from Chicago and moved to Bozeman Mt. I have Charter and it is the WORST. What a load of crap. $150 a month for shit service. Cable my ass.. The Charter dishes are off of Babcock street.. I CAN NOT believe that Charter can't get their act together so we can have HBOGO.. really this is 2014. AND OnDemand.. no ABC or CBS.. REALLY??? These young kids on the service line DO NOT know how to handle a person that works hard to pay for service and then I get sass because these kids still live at home at the age of 30 and their parents pay the bills. UNBELIEVABLE. You think Charter would at least train them to handle customers that are pissed about their shitty service. A tech came to my house for an issue and he made a few calls (took 45 minutes) I was told that I should have access to HBOGO on my laptop... got it worked out then I was able to ..YES .. log on to HBOGO from my laptop in my living room yesterday(I live in Bozeman) and I watched 4 episodes of season 4 Game of Thrones. I then log into HBOGO today and BAM.. can NOT connect.. I call Charter.. the girl in Billings was able to access HBOGO on her end on her laptop but not I. I get transferred and I'm told.. oops it was a fluke.. you might get it off and on because they are upgrading... WHAT A CROCK OF SHIT.. CHARTER>> SIGN THE DAMN CONTRACT WITH HBO AND FLIP THE SWITCH!!!! THIS IS BULL SHIT AND I HATE THIS COMPANY!!!! So disgusted!!!

 – About 3 weeks ago.

Charter Communications

Saint Louis, MO, USA

Just moved to Texas two months ago. Not knowing any better, Charter was the cable company of choice. Since the original install, I've had them out here three different times and they have replaced...

Just moved to Texas two months ago. Not knowing any better, Charter was the cable company of choice. Since the original install, I've had them out here three different times and they have replaced every cable leading to the house. The house is new, so I would hope the wire is good inside. My TV breaks up and pixels BAD and we can't even watch TV anymore. Bye Charter, going with Dish or DirecTV

 – About 3 weeks ago.

Charter Communications

Cottage Hills, IL, USA

LISTEN CLOSELY
CHARTER IS TRYING TO SCREW YOU UNTIL YOU ONLY ACCEPT TV THRU CABLE.
THATS RIGHT- LESS OR NO STREAMING
Switch your cable modem out from the " converged" model...

LISTEN CLOSELY
CHARTER IS TRYING TO SCREW YOU UNTIL YOU ONLY ACCEPT TV THRU CABLE.
THATS RIGHT- LESS OR NO STREAMING
Switch your cable modem out from the " converged" model Cisco to the older ( biut better) Motorola - or other that they do NOT HAVE access to,
Change your DNS to https://www.opendns.com
It's easy, free, and Charter can't touch you

 – About 3 weeks ago.

Charter Communications

USA

Internet has gone out yet again, worst service ever with no alternative available! ...

Internet has gone out yet again, worst service ever with no alternative available!

 – About 3 weeks ago.

Charter Communications

USA

Internet has gone out yet again, worst service ever with no alternative available! ...

Internet has gone out yet again, worst service ever with no alternative available!

 – About 3 weeks ago.

Charter Communications

Atascadero, CA, USA

They constantly throttle my connection. Web pages won't load for days on end. EAT A BAG OF DICKS CHARTER...

They constantly throttle my connection. Web pages won't load for days on end. EAT A BAG OF DICKS CHARTER

 – About 3 weeks ago.

Charter Communications

Ash, NC, USA

Very very slow, I had someone come over to fix and it still slow dumb..
...

Very very slow, I had someone come over to fix and it still slow dumb..

 – About 3 weeks ago.

Charter Communications

Opelika, AL, USA

I'm currently getting fucked by Charter cable. It doesn't appear they like me streaming directv on demand over their network and since net neutrality doesn't exist, they can do whatever...

I'm currently getting fucked by Charter cable. It doesn't appear they like me streaming directv on demand over their network and since net neutrality doesn't exist, they can do whatever they want. Thankfully I have no options so I can actually complain about this first world problem! ‪#‎thanksObama‬ for not fixing it yet.

 – About 3 weeks ago.

Charter Communications

Auburn, AL, USA

Just sitting at home on a casual Saturday night trying to watch some Netflix, oh wait! Chater sucks and it wont load... classic...

Just sitting at home on a casual Saturday night trying to watch some Netflix, oh wait! Chater sucks and it wont load... classic

 – About 4 weeks ago.

Charter Communications

Birmingham, AL, USA

4 DNS outages and 1 week without internet in my 3 months of internet service, and I can't pay my bill because the website is stuck in a login loop [login screen -> charter homepage -> any account...

4 DNS outages and 1 week without internet in my 3 months of internet service, and I can't pay my bill because the website is stuck in a login loop [login screen -> charter homepage -> any account related link -> login screen].

Uverse may have been a fraction of the speed for the same price, but at least it always worked and they didn't make it hard for me to give them my money.

 – About 4 weeks ago.

Charter Communications

South Lake Tahoe, CA, USA

Still no pac 12 network football season is almost over. Fuck these assholes ...

Still no pac 12 network football season is almost over. Fuck these assholes

 – About 4 weeks ago.

Charter Communications

Pasco, WA, USA

Maybe when Comcast takes over for the chapter 11 Charter we'll get real service again. Charter just lies an lies to you about their great service, yeah right....

Maybe when Comcast takes over for the chapter 11 Charter we'll get real service again. Charter just lies an lies to you about their great service, yeah right.

 – About 4 weeks ago.

Charter Communications

USA

Charter is the worst. Internet goes in and out and seems slower than dsl. I cannot stream without constant lagtime. I have a cable strung across my yard that has been there since last march. Rude...

Charter is the worst. Internet goes in and out and seems slower than dsl. I cannot stream without constant lagtime. I have a cable strung across my yard that has been there since last march. Rude service personnel that do not repair problems. I am looking for an alternative.

 – About 4 weeks ago.

Charter Communications

Madison, WI, USA

HOLY SHIT CHARTER! YOU SUCK DICK! FUCK YOU!...

HOLY SHIT CHARTER! YOU SUCK DICK! FUCK YOU!

 – About 4 weeks ago.

Charter Communications

Wilmington, NC, USA

my name is your moma...

my name is your moma

 – About 4 weeks ago.

Charter Communications

Wilmington, NC, USA

charter sucks balls simple as that they have monopolized the area im in so no excape. unless I want satellite then if a pigeon shits within 10 miles that goes out, I want time warner back. were my...

charter sucks balls simple as that they have monopolized the area im in so no excape. unless I want satellite then if a pigeon shits within 10 miles that goes out, I want time warner back. were my cable isn't in scrambled squares my 60mbs worked not fucking 7mbs. when I call and complain im told we cant promise speed so I say but you can charge me for it. seems that this is a nationwide problem in all there markets.

 – About 4 weeks ago.

Charter Communications

Slow. As. Fuck....

Slow. As. Fuck.

 – About 4 weeks ago.

Charter Communications

Holland, MI, USA

Charters web site is currently not working. Can't see my bill, it just loops back to the login page, over and over and over!!!!...

Charters web site is currently not working. Can't see my bill, it just loops back to the login page, over and over and over!!!!

 – About 4 weeks ago.

Charter Communications

Missoula, MT, USA

Sigh. If there was an option to Charter I would be gone. Internet service has a gone done hill....

Sigh. If there was an option to Charter I would be gone. Internet service has a gone done hill.

 – About 4 weeks ago.

Charter Communications

Billings, MT, USA

!!! At this time, Charter's TV On the Go services such as HBO Go, Watch ESPN and NBC Sports Network are NOT available for our customers in Colorado, Montana, Utah and Wyoming. We will notify you...

!!! At this time, Charter's TV On the Go services such as HBO Go, Watch ESPN and NBC Sports Network are NOT available for our customers in Colorado, Montana, Utah and Wyoming. We will notify you when it does become available in these states. We apologize for any inconvenience..!!!

I have been harrasing Charter for over a year about this. Each time I call and inquire about when it will be offered I am told they are working on offering it to these areas. The only alternative I have is Satellite which Is slower and has worse coverage than Charter. I can't wait until there is a U-verse or Fios alternative offered here.

 – About 4 weeks ago.

Charter Communications

Trion, GA, USA

This stupid new website blows so much. I've spent the last 45 mins resetting my password 10 times and talking to customer service in a live chat (who reset my password also). After that, still...

This stupid new website blows so much. I've spent the last 45 mins resetting my password 10 times and talking to customer service in a live chat (who reset my password also). After that, still can't log into email. live chat again, reset password again, and miraculously works. I think the loser I talked to first time didn't do jack. And all this bullshit mail? are you kidding me? You can send me 10 emails a day and 100 letters about buying freaking TV or phone service, but can't make a website that will load in less than 30 seconds? Dear God charter, I want you to die a miserable death of lawsuits and angry mobs outside your stores.

 – About 1 Month ago.

Charter Communications

North Platte, NE, USA

And yet again the Internet speeds are down to 1 mb/s! Though they fixed this a month ago, but obviously they don't give a shit about their promised speeds which were supposed to go from 30 to 60...

And yet again the Internet speeds are down to 1 mb/s! Though they fixed this a month ago, but obviously they don't give a shit about their promised speeds which were supposed to go from 30 to 60 mb/s! FUCK THIS COMPANY! If there was an alternate provider with decent speeds you bet I would jump ship immediately, we've already taken out the cable for direct tv, now time for the internet!

 – About 1 Month ago.

Charter Communications

O Fallon, MO, USA

Charter is great! ... When it actually works. Which, if you can't tell by the other comments here, is not very often. Between the frequent blackouts and massive ping-spikes, it's incredible...

Charter is great! ... When it actually works. Which, if you can't tell by the other comments here, is not very often. Between the frequent blackouts and massive ping-spikes, it's incredible they've managed to keep so many customers for so long. Perhaps it's their helpful customer service reps... Or something like that.

 – About 1 Month ago.

Charter Communications

Pasadena, CA, USA

Cable has gone out multiple times this week alone. I love watching a blank TV... How is this company even in business???

I'm switching to Direct TV.

So Long...

Cable has gone out multiple times this week alone. I love watching a blank TV... How is this company even in business???

I'm switching to Direct TV.

So Long Assholes!!!!!!!!!!!!!!!!!!!!!

 – About 1 Month ago.

Charter Communications

Easthampton, MA, USA

Money hungry, jack offs
Cable goes out at least five times a week for 10 - 60 minutes
No compensation but they want $5 for payment by CC
I have 3 TVS it's is costing me $7 per TV...

Money hungry, jack offs
Cable goes out at least five times a week for 10 - 60 minutes
No compensation but they want $5 for payment by CC
I have 3 TVS it's is costing me $7 per TV just to watch them never mind the $60 cable bill
I would love to get rid of them but can't have dish where I live and need them for Internet
What a sweet racket

 – About 1 Month ago.

Charter Communications

Kalispell, MT, USA

We are cancelling our service and moving to a local company offering fiber. Its not every day you leave a provider offering you a service, go to a competitor offering the service for FIVE times the...

We are cancelling our service and moving to a local company offering fiber. Its not every day you leave a provider offering you a service, go to a competitor offering the service for FIVE times the price, and are still TOTALLY HAPPY. Charter is by far, the worst company I have ever worked with. Horrible, unreliable service, bad customer service, even their techs bash them when you talk to them.

 – About 1 Month ago.

Charter Communications

Fort Worth, TX, USA

This has to be the worst company to get Internet service from. They are always doing "maintanence" on they're end which always causes our Internet to screw up but never fixes anything. In...

This has to be the worst company to get Internet service from. They are always doing "maintanence" on they're end which always causes our Internet to screw up but never fixes anything. In this day and age with how many devices we have in our houses that connect to the Internet why the f**k does my Internet run like it's straight out of the stone age. We pay for their highest Internet speed and only get about 10 mbps download and 1 or 2 mbps upload speed it's ridiculous, and even then it's so damn choppy that nothing ever works right. And no its not our wireless router because we've switched out three different $200 dollar routers within a year and had the same problem with three of them and charter still continues to tell us that it's our routers or the cables in our house are faulty. Fed up of their s**t customer service too those idiots know nothing and charter and can never help you because their service sucks ass. On my latest router I changed the SSID to charter sucks haha f**k them I'll just switch to At&t uverse soon.

 – About 1 Month ago.

Charter Communications

Sullivan, MO, USA

I recently cut TV with Charter to save some money...LOL the bill for internet suddenly went from 39.99 to 59.99 to 78.13 to over 139 dollars - and internet is all we get from them! WTF: They are...

I recently cut TV with Charter to save some money...LOL the bill for internet suddenly went from 39.99 to 59.99 to 78.13 to over 139 dollars - and internet is all we get from them! WTF: They are stealing my diaper and Christmas money. I'm not paying or putting up with this. Help!

 – About 1 Month ago.

Charter Communications

USA

Fuck Charter and the fuck face who runs the company. What a dumb ass CEO. Your product sucks dick and you just don't give a shit about it. ...

Fuck Charter and the fuck face who runs the company. What a dumb ass CEO. Your product sucks dick and you just don't give a shit about it.

 – About 1 Month ago.

Charter Communications

Woodbury, GA, USA

Okay, so I'm in a college town. A college town generally implies that the large demographic of it's inhabitants are, you guessed it, college students.

Meaning we have no money. I...

Okay, so I'm in a college town. A college town generally implies that the large demographic of it's inhabitants are, you guessed it, college students.

Meaning we have no money. I fall into this category.

And so when I'm paying X amount each month for this .. calling it 'service' is giving them WAY too much credit, and it continually goes out on me, the student is upset, because the only other Internet/cable provider company willing to install service is over 200 a month.

Charter, while they suck, is smart, because they know most of us students are broke, and can't possibly afford the only other competitor in the area. Those bastards.

 – About 1 Month ago.

Charter Communications

Reno, NV, USA

This is the worst internet company in Reno!
Our first appointment for our install was 8/8/14. The install people they have sent to our home multiple times are all different and all give...

This is the worst internet company in Reno!
Our first appointment for our install was 8/8/14. The install people they have sent to our home multiple times are all different and all give different excuses as to why they cant install the service.
Then I get the pleasure of calling to find out why we still dont have service.
8/21 oh we have to update the order
9/8 We are not really sure
9/18 Oh someone will call you back (never did)
10/7 Oh Kelly should be calling you, oh she did only to leave a message that they have to update the order (thought that was back on 8/21)
10/21 On 10/1 they put in a work order to run a new line. So almost two months later they put in the work order to run the new line...Maybe you should go to the location in Reno and see what they say. Oh now I have to go to the office to get answers.
10/21 Supervisor time. Oh yes, I can see what you would be frustrated, I will get someone to handle this and contact you...
11/6 Mr. Rashawn who will not even allow me to speak to a supervisor tells me I just have to wait and deal with it.
OMG if the service is this bad now I do not want to be their customer, this is why they have to run a million commercials and stalk people in their homes to get them to buy new service. How about you just improve your customer service and hold up to your advertising.
2 days shy 90 days of our initial install date and Rashawn thinks I should just keep waiting. I hate Charter!!

 – About 1 Month ago.

Charter Communications

Morristown, TN, USA

Wish there was freaking Comcast around. This is the sixth time in the past thirty days we've had an "outtage" on our internet. I used to love charter and brag about it all the time but now...

Wish there was freaking Comcast around. This is the sixth time in the past thirty days we've had an "outtage" on our internet. I used to love charter and brag about it all the time but now it's just a horrible fucking service.

 – About 1 Month ago.

Charter Communications

Ludlow, MA, USA

Cable box upgrade is such hassle. Poor customer service at Charter Chicopee Memorial drive and incompetent supervisor. ......

Cable box upgrade is such hassle. Poor customer service at Charter Chicopee Memorial drive and incompetent supervisor. ...

 – About 1 Month ago.

Charter Communications

Ludlow, MA, USA

Cable box upgrade is such hassle. Poor customer service at Charter Memorial drive and incompetent supervisor. ...

Cable box upgrade is such hassle. Poor customer service at Charter Memorial drive and incompetent supervisor.

 – About 1 Month ago.

Charter Communications

USA

Iam glad I don't have charter cable anymore. but there commercial are the worst. and long. I change the channel as fast as I can....

Iam glad I don't have charter cable anymore. but there commercial are the worst. and long. I change the channel as fast as I can.

 – About 1 Month ago.

Charter Communications

USA

Charter sucks so bad that they are next to the other company in my area on competition for worst company ever. My Internet goes down so often and they act like they need to charge me for a service...

Charter sucks so bad that they are next to the other company in my area on competition for worst company ever. My Internet goes down so often and they act like they need to charge me for a service call when everyone in the area has the same issue. I just wait until it self corrects and that tells me the idiots on the phone have no idea the problem is on their end. What a dishonest bunch of scammers. They need to go out of business but with two horrible companies in my area it's a choice of who can rip you off the least and treat you like garbage because they can get away with it. How on earth can a cable company lose so much connection on their own wires? Isn't that supposed to be the selling point on the commercials? They suck so bad I wish every employee gets laid off this holiday season!

 – About 1 Month ago.

Charter Communications

Billings, MT, USA

Charter major outages on both Super Bowl Sunday and Election Day 2014. Unbelievable!...

Charter major outages on both Super Bowl Sunday and Election Day 2014. Unbelievable!

 – About 1 Month ago.

Charter Communications

Billings, MT, USA

Ever since Charter took over Optimum West my service has literally just gone down hill. I am an avid gamer and never once when Bresnan/Optimum were around did I ever lose connection but with Charter...

Ever since Charter took over Optimum West my service has literally just gone down hill. I am an avid gamer and never once when Bresnan/Optimum were around did I ever lose connection but with Charter it's like they could care less. Sad part is...they provide the fastest connection in Montana...so I am stuck with em...

 – About 1 Month ago.

Charter Communications

USA

It goes out every 30 seconds wtf..this is corrupted...

It goes out every 30 seconds wtf..this is corrupted

 – About 1 Month ago.

Charter Communications

USA

It goes out every 30 seconds wtf..this is corrupted...

It goes out every 30 seconds wtf..this is corrupted

 – About 1 Month ago.

Charter Communications

Chicopee, MA, USA

I can deal with 30 down. But 4 up is unusable....

I can deal with 30 down. But 4 up is unusable.

 – About 1 Month ago.

Charter Communications

Thompson, CT, USA

I called them this morning to let them know I had a couple of channels out they had me reset my box and I lost all my channels. They said they would call back within a hour to get someone out to help...

I called them this morning to let them know I had a couple of channels out they had me reset my box and I lost all my channels. They said they would call back within a hour to get someone out to help two hours later no call and when I caled them back a waited on hold for ten minutes they told me there was an outage in the area and they didn't need to send someone out. I told them that is weird because my kids have working cable in their bedroom he told us we were lucky then

 – About 1 Month ago.

Charter Communications

Denver, NC, USA

at least 3-5 times a drop of connection or a slowdown of speeds is ridiculous especially when you charge a premium price for 20mbps and now offer 30 or 50 mbps as the new standard. get your shit...

at least 3-5 times a drop of connection or a slowdown of speeds is ridiculous especially when you charge a premium price for 20mbps and now offer 30 or 50 mbps as the new standard. get your shit together charter.

 – About 2 months ago.

Charter Communications

USA

4th time in past 30 days that there has been an outage... What the hell. I call, they tell me they're doing "upgrades" to the boxes.. -_-.... Shitiest service I've EVER had. ...

4th time in past 30 days that there has been an outage... What the hell. I call, they tell me they're doing "upgrades" to the boxes.. -_-.... Shitiest service I've EVER had.

 – About 2 months ago.

Charter Communications

Grand Junction, CO, USA

they charge WAY too much for crappy service. no more basic cable... that means more boxes = more money.... and NO one will respond to a complaint... all you get is" please contact support, what...

they charge WAY too much for crappy service. no more basic cable... that means more boxes = more money.... and NO one will respond to a complaint... all you get is" please contact support, what a crappy , don't give a crap about anything but the bottom dollar company!

 – About 2 months ago.

Charter Communications

South Lake Tahoe, CA, USA

Charter has to be the worst run cable company in the US. Still no HBO go for Apple TV. no CSBA, no Pac 12, and A's games are blocked out on MLBTV because i am supposed to get them free in my local...

Charter has to be the worst run cable company in the US. Still no HBO go for Apple TV. no CSBA, no Pac 12, and A's games are blocked out on MLBTV because i am supposed to get them free in my local market, but NO Charter will not carry CSBA.


FUCK these assholes. I am going to cut down the neighbors trees so I can get a Dish.

 – About 2 months ago.

Charter Communications

Boulder, CO, USA

I am paying for internet access, and I "Used to get" the PBS and CBS free channels. Now they dropped these free channels a week ago, right before the Bronco game. So I am going to cancel my...

I am paying for internet access, and I "Used to get" the PBS and CBS free channels. Now they dropped these free channels a week ago, right before the Bronco game. So I am going to cancel my internet with them.

 – About 2 months ago.

Charter Communications

USA

The Casper way office is crap hour waiting every time get payment centers like the power and gas co. Do I just walked out of the office and switing to dish...

The Casper way office is crap hour waiting every time get payment centers like the power and gas co. Do I just walked out of the office and switing to dish

 – About 2 months ago.

Charter Communications

USA

Every time I go to the local office its a hour waiting hire more staff and get some payment centers and the internet is always going out...

Every time I go to the local office its a hour waiting hire more staff and get some payment centers and the internet is always going out

 – About 2 months ago.

Charter Communications

Covington, LA, USA

I enjoy playing my PS3 online with friends and every time my air clicks on the wfii gos out! It make me so mad!!!! I feel like we don't get what we pay for at all....

I enjoy playing my PS3 online with friends and every time my air clicks on the wfii gos out! It make me so mad!!!! I feel like we don't get what we pay for at all.

 – About 2 months ago.

Charter Communications

Burbank, CA, USA

Don't car abut customer requests, and their website FUCKING BLOWS! World Series is on, and I search for "World Series". What do I get on their website? Some stupid AP article and ZERO...

Don't car abut customer requests, and their website FUCKING BLOWS! World Series is on, and I search for "World Series". What do I get on their website? Some stupid AP article and ZERO information on where I can watch the fucking game.

I'm done. U-Verse or DirecTV are coming in first thing.

 – About 2 months ago.

Charter Communications

Anaheim, CA, USA

they are indifferent to the requests. The employs don't there jobs until you it's too late.
They suck, the management sucks for not working. I will short their stock at 161.71 they...

they are indifferent to the requests. The employs don't there jobs until you it's too late.
They suck, the management sucks for not working. I will short their stock at 161.71 they don't deserve it with bad customer service and phone service is very bad. I had 2 clients that went back to AT&T.

 – About 2 months ago.

Charter Communications

Casper, WY, USA

Charter just switched here to all digital TV requiring a cable box for each TV. They failed to tell us the "free for 1 year" box came with a $13.50/mo DVR charge and the basic cable tv fee was...

Charter just switched here to all digital TV requiring a cable box for each TV. They failed to tell us the "free for 1 year" box came with a $13.50/mo DVR charge and the basic cable tv fee was going up $20/mo. Yesterday I received a $168 monthly bill ( normally it was $85 including phone & WiFi) saying I owe for the DVR and a service call to disconnect my cable as I did my own roof mounted HD antennae last week.
Now I get 8 local air channels with excellent quality. Trying to get the bill corrected was another nightmare story.
Grand Junction CO

 – About 2 months ago.

Charter Communications

Dallas, TX, USA

HOW ABOUT YOUR TV AND CABLE BOX AUTOMATICALLY SHUTS OFF? WATCHING NASCAR....ZAP!!!! SHUTS OFF SAYS BECAUSE OF IN ACTIVITY. MAD AS @@@@...

HOW ABOUT YOUR TV AND CABLE BOX AUTOMATICALLY SHUTS OFF? WATCHING NASCAR....ZAP!!!! SHUTS OFF SAYS BECAUSE OF IN ACTIVITY. MAD AS @@@@

 – About 2 months ago.

Charter Communications

Millbury, MA, USA

I work in a local school system that has had free cable television access under its contract with the town. We took the analog feed and fed it through our wiring to televisions in all the classrooms...

I work in a local school system that has had free cable television access under its contract with the town. We took the analog feed and fed it through our wiring to televisions in all the classrooms whose tuners enabled them to operate independently.

Recently we signed a new contract with the same provision: basically free cable tv through a line drop at each public building.

Of course now the boxes have come into play and every television in every classroom would need a digital box to operate. I have heard they want $12.99 per box but even at $6.99 I don't see how we could afford this.

My question is: there are devices to take a digital feed and and degrade it to analog though forgive my technical clumsiness. Is it possible to take a digital feed out of the charter box, convert it to analog and then run that feed through our network to the classroom tvs and work as we did before.

We are not doing anything different than we did before. Charter supplies us with the feed for free. This sounds much too simple so there must be something wrong with this, yes?

 – About 2 months ago.

Charter Communications

Cedar City, UT, USA

Internet connection speeds are extremely inconsistent, ranging anywhere from 2 mbps to 30 mbps (although it takes awhile to climb up there). Those readings are from their speedtest site with the same...

Internet connection speeds are extremely inconsistent, ranging anywhere from 2 mbps to 30 mbps (although it takes awhile to climb up there). Those readings are from their speedtest site with the same server taken at one minute intervals. Techs have been out twice in a week. Third tech coming out again in another week. Have gone through all the new equipment, etc. Touted faster internet speeds do not mean much when they are not consistent.

 – About 2 months ago.

Charter Communications

Hesperia, CA, USA

Charter cable is *UCKED UP. They force you to switch out your cable box for the new digital one but now you can't get decent reception . Tried calling them and they just took me through the steps...

Charter cable is *UCKED UP. They force you to switch out your cable box for the new digital one but now you can't get decent reception . Tried calling them and they just took me through the steps to reset my cable box which did absolutely NOTHING. How much longer do we have to get ripped off ? I pay almost 200.00 a month for internet and tv but can't get a picture half the time, or the sound cuts out every 3-4 seconds. They are pathetic!!!

 – About 2 months ago.

Charter Communications

Ceres, CA, USA

ceres,ca,usa
my internet keeps breaking and losing speed saturday will be the fourth tech plus the tech on my computer from my phone and guess what still not fixed...

ceres,ca,usa
my internet keeps breaking and losing speed saturday will be the fourth tech plus the tech on my computer from my phone and guess what still not fixed

 – About 2 months ago.

Charter Communications

Madison, WI, USA

There are no other cable providers around here so I have no hope of escaping this company's bull****. I pay for 30 MBs down (they offer nothng higher) which already is on the lower end at this...

There are no other cable providers around here so I have no hope of escaping this company's bull****. I pay for 30 MBs down (they offer nothng higher) which already is on the lower end at this point across the US. Unfortunately, I'm lucky if I ever get anywhere near that as I'm typically stuck with a supposed 20 MBs, and with a ping that makes watching anything online or gaming completely futile. The internet outright goes down at least 3-4 times a week and may be even more often while I'm at work some days. They just increased the price I pay per month by 17.47 a month for apparently no reason. I called them and they said my "intro rate" was over. Apparently I was on an intro rate for about 2 years then? This company seriously needs a competitor in the area so no one is forced to deal with these rude and greedy people.
Unrelated to the net service, this company is calling my cell phone at least 4 times a day at random times trying to get me to upgrade to their triple package. I've picked up on multiple occasions pleading with the rep to take my name off their call list but to no avail. Tuesday they called me at 6:45 Am!!!

 – About 2 months ago.

Charter Communications

Grovetown, GA, USA

Charter absolutely blows, but they've got me by the balls. No other able serves my neighborhood and satellite can't place a dish to get reception. What do I do? I absolutely hate their rates....

Charter absolutely blows, but they've got me by the balls. No other able serves my neighborhood and satellite can't place a dish to get reception. What do I do? I absolutely hate their rates. Way overpriced. I can't wait to move. If I get stuck with them again, I think I'll go without TV!

 – About 2 months ago.

Charter Communications

USA

DS light just went to flashing and my internet is down....

DS light just went to flashing and my internet is down.

 – About 2 months ago.

Charter Communications

Alpena, MI, USA

Charter Business is the worst business to work with. I recommend to all my friends in business to avoid Charter Communications/Charter Business if at all possible.

Charter should take the...

Charter Business is the worst business to work with. I recommend to all my friends in business to avoid Charter Communications/Charter Business if at all possible.

Charter should take the word communication out of their name because it is the worst and last thing they ever do with their customers. Oh sure, when they're corting you you they are all over you, but after the sale, forget it. You are just shit on their shoes.

Casey Benton
K-otic Games
Alpena, MI

 – About 2 months ago.

Charter Communications

Sevierville, TN, USA

Municipal fiber optic ISP's like in Chattanooga are the future. Down with these monopolies!...

Municipal fiber optic ISP's like in Chattanooga are the future. Down with these monopolies!

 – About 2 months ago.

Charter Communications

Sevierville, TN, USA

I suspect that Charter is limiting bandwidth to my Directv box because it is an immediate competitor to their service. Often my Directv box experience disconnects when connected to the the internet...

I suspect that Charter is limiting bandwidth to my Directv box because it is an immediate competitor to their service. Often my Directv box experience disconnects when connected to the the internet (this is required for streaming). No other device in my household does this. It is possible that the Directv box sucks. However, Charter sucks more.
Consecutive daily downs since July 20th. Controlled blackouts to save money?

https://downdetector.com/status/charter-communications/archive

#Chartercantkeepitup

 – About 2 months ago.

Charter Communications

Sevierville, TN, USA

Charter sucks because they don't tell you about the hidden bandwidth cap located deep within their TOS. After going over 250gb they will turn your internet off for being a "hog". I am...

Charter sucks because they don't tell you about the hidden bandwidth cap located deep within their TOS. After going over 250gb they will turn your internet off for being a "hog". I am paying plenty of money, I will use all the bandwidth I require, thanks. Surely turning off the internet of those who use it the most won't make anybody angry. Let's be real here. They also suck because of the reasons listed in the two posts below me.

#Chartercantkeepitup

 – About 2 months ago.

Charter Communications

Sevierville, TN, USA

Charter sucks because there are no other ISP's offering service in my area which gives them the freedom to fuck us over, and they do. Hard and often they fuck us in our tight little assholes...

Charter sucks because there are no other ISP's offering service in my area which gives them the freedom to fuck us over, and they do. Hard and often they fuck us in our tight little assholes while they raise prices and degrade service. I hope they go bankrupt, but that won't happen seeing as they have a monopoly. /cry. DO SOMETHING GOVERNMENT PLEASE FOR THE LOVE OF OUR ASSHOLES! (AND OUR FREEDOM AND RIGHT TO UP-TO-DATE INFRASTRUCTURE) (also for the sake that monopolies are ILLEGAL)

 – About 2 months ago.

Charter Communications

Sevierville, TN, USA

Charter sucks because they have had a down everyday since July 20th. With a 3day up-time from July 17th to the 20th (Slow clap). Also I find myself often getting 2mbps down when playing my online...

Charter sucks because they have had a down everyday since July 20th. With a 3day up-time from July 17th to the 20th (Slow clap). Also I find myself often getting 2mbps down when playing my online games, even tho I am paying for 60 mbps I have never seen it go above 33mbps for more than a brief spike. Proof of downs: https://downdetector.com/status/charter-communications/archive

#Chartercantkeepitup

 – About 2 months ago.

Charter Communications

Suwanee, GA, USA

Suwanee, GA - Going up 20% for services. Say I have to stay with them for a year at the new higher price. Stupid idiot at customer no service told me that if I were happy with my services then I...

Suwanee, GA - Going up 20% for services. Say I have to stay with them for a year at the new higher price. Stupid idiot at customer no service told me that if I were happy with my services then I shouldn't mind paying for them. WTF!! Charter unfortunately is the only game in time. Georgians are screwed.

 – About 2 months ago.

Charter Communications

Denton, TX, USA

Drops every 5 seconds, can't hold a connection like butter on a hot day. Just keeps dropping. So lame, so annoying, so WORTHLESS!...

Drops every 5 seconds, can't hold a connection like butter on a hot day. Just keeps dropping. So lame, so annoying, so WORTHLESS!

 – About 2 months ago.

Charter Communications

Burleson, TX, USA

This new guide stinks! I have an elderly mother who lives with me, and just got her use to the old guide, now with this new Spectrum guide, the words and numbers are so small, you can' even see...

This new guide stinks! I have an elderly mother who lives with me, and just got her use to the old guide, now with this new Spectrum guide, the words and numbers are so small, you can' even see them. Not only that, we were not told before hand they were changing, and I come home Tuesday night, and I read my guide on the TV, nor know how to manuver the buttons on the remote now. I had to download something off the internet to walk me thru the process myself, as no one has called me back, after my complaint call on Tuesday, and this is Thursday.

This really sucks!

 – About 2 months ago.

Charter Communications

USA

I dropped Charter and switched to Dish's Hopper! Best thing I ever did! I'm telling you all to contact your local Dish retailer today! You can't believe the difference!!...

I dropped Charter and switched to Dish's Hopper! Best thing I ever did! I'm telling you all to contact your local Dish retailer today! You can't believe the difference!!

 – About 2 months ago.

Charter Communications

Weaverville, NC, USA

cant even stream netflix.. i have wireless and it drops almost every 2 minutes. You suck charter, i'm switching to comcast
...

cant even stream netflix.. i have wireless and it drops almost every 2 minutes. You suck charter, i'm switching to comcast

 – About 2 months ago.

Charter Communications

Missoula, MT, USA

The internet service with Charter is appalling. Slow, unreliable and often disrupted...

The internet service with Charter is appalling. Slow, unreliable and often disrupted

 – About 2 months ago.

Charter Communications

USA

Having trouble for a year and a half. Internet TV.

charter supervisor just told me its not his problem. They have been to my house about 20 times.Dont use Charter they dont...

Having trouble for a year and a half. Internet TV.

charter supervisor just told me its not his problem. They have been to my house about 20 times.Dont use Charter they dont care!!!!!!!!!!!!!!!!!!1

 – About 2 months ago.

Charter Communications

Hoover, AL, USA

This stupid service offers good internet 1% of the time, and appalling internet the rest. I'm talking 0.05 mbps when I pay for 30. "Up to 30 mbps"? more like "never 30 mbps"...

This stupid service offers good internet 1% of the time, and appalling internet the rest. I'm talking 0.05 mbps when I pay for 30. "Up to 30 mbps"? more like "never 30 mbps"

 – About 2 months ago.

Charter Communications

Dayton, TN, USA

Charter Communications nickle and dimes their customers. They are now starting to make everyone rent additional boxes for every TV to get the channels you would normally pick up with the TV by...

Charter Communications nickle and dimes their customers. They are now starting to make everyone rent additional boxes for every TV to get the channels you would normally pick up with the TV by itself. Switching to all digital, they say. I am switching to DISH and using my cell hotspot for internet. I can't pay them another dime. I would rather do without. Not that Comcast would be much better, but if they would let or make them compete in the same market, rather than allowing them to monopolize a community, I'd bet that would fix a lot of the junk they try to pull. Terrible company!

 – About 2 months ago.

Charter Communications

USA

If you want quality services that are actually worth paying for, check out smartersolutionstv.com
or email me at smartersolutionstv@gmail.com
Or call 715-313-3452 to speak to a live...

If you want quality services that are actually worth paying for, check out smartersolutionstv.com
or email me at smartersolutionstv@gmail.com
Or call 715-313-3452 to speak to a live representative today. It is free install and if you tell me you're calling on behalf of this page I'll give your first 3 months free!

 – About 2 months ago.

Charter Communications

Missoula, MT, USA

Moved to Missoula, MT in June. Got Charter because the condo laws don't allow satellite dishes on the balconies. THE WORST CABLE TV SERVICE I've HAD IN 20 YEARS! If you have a choice Don't...

Moved to Missoula, MT in June. Got Charter because the condo laws don't allow satellite dishes on the balconies. THE WORST CABLE TV SERVICE I've HAD IN 20 YEARS! If you have a choice Don't get Charter TV. IT is horrible service and expensive.

 – About 2 months ago.

Charter Communications

Traverse, MI, USA

Let me save you money, and upgrade your services. Contact smartersolutionstv at smartersolutionstv@gmail.com, or call 715-313-3452. We do free next day installs and offer a $100 visa card....

Let me save you money, and upgrade your services. Contact smartersolutionstv at smartersolutionstv@gmail.com, or call 715-313-3452. We do free next day installs and offer a $100 visa card.

 – About 2 months ago.

Charter Communications

Traverse, MI, USA

Hello people, i understand that a big corporation like this monopolizing all of your telecommunications services could be frustrating. The way they have their phone/internet/tv could be very annoying...

Hello people, i understand that a big corporation like this monopolizing all of your telecommunications services could be frustrating. The way they have their phone/internet/tv could be very annoying due to your Internet cutting out because the tv is sucking up all the juice, having your Internet speed slow down to practically dial-up speeds from 6-9. Feel free to contact me at 715-313-3452. Or email me at smartersolutionstv@gmail.com.
You may also visit our website smartersolutionstv.com, we offer 105mbps internet, an 8 tuner HD-DVR, and unlimited long distance nationwide for $10.00 a month!

 – About 2 months ago.

Charter Communications

USA

To start, I had to buy another cable box for my kitchen tv, because now thanks to charter every tv needs one. And on top of that the internet is absolute garbage. It goes out probably 6 times a day...

To start, I had to buy another cable box for my kitchen tv, because now thanks to charter every tv needs one. And on top of that the internet is absolute garbage. It goes out probably 6 times a day lasting any where from a few minutes to a couple hours. And even when I do have it is almost always painfully slow. Then it'll take forever for me to get in contact with a phone operator (who are always trying to screw you) to send a truck, which tacks on a few more hours. I've had charter for at least the past 5 years and pay a couple hundred bucks a month for everything, so I should not have to deal with this.

 – About 2 months ago.

Charter Communications

Spring Green, WI, USA

High speed internet NOT....reliable cable NOT....phone NOT.....yet they expect you to pay for poor service. If my boss had the same problems with me that we have with charter I would have been fired...

High speed internet NOT....reliable cable NOT....phone NOT.....yet they expect you to pay for poor service. If my boss had the same problems with me that we have with charter I would have been fired a long time ago

 – About 2 months ago.

Charter Communications

Saint Charles, MO, USA

I had Charter for many years and it blew. My internet went out every day three or four times. I had to always reset the modem. They would send someone out who would tell me it was my fault. They...

I had Charter for many years and it blew. My internet went out every day three or four times. I had to always reset the modem. They would send someone out who would tell me it was my fault. They recommend a new modem so I got one. It still kept going out. I switched to At&T U-Verse and have not had an issue since. Charter is the worst!!!

 – About 2 months ago.

Charter Communications

Durango, CO, USA

This is the most useless company EVER. You report a problem and they do nothing about it...... Then they expect you to pay for service that you have never been able to use. WORST COMPANY EVER......

This is the most useless company EVER. You report a problem and they do nothing about it...... Then they expect you to pay for service that you have never been able to use. WORST COMPANY EVER...

 – About 2 months ago.

Charter Communications

South Lake Tahoe, CA, USA

I am so fucking pissed, not CSNBA, no Pac12. I cannot watch the the WA CAL game that is for 1st place in the Pac 12 North. No A's no Sharks, no Warriors. I cannot get A's on MLB either even...

I am so fucking pissed, not CSNBA, no Pac12. I cannot watch the the WA CAL game that is for 1st place in the Pac 12 North. No A's no Sharks, no Warriors. I cannot get A's on MLB either even though I am paying because I am in their viewing area.

 – About 2 months ago.

Charter Communications

Missoula, MT, USA

Fucking 3rd outage today .....fuck this shitty company! Can some other company come by and run them out of business already?...

Fucking 3rd outage today .....fuck this shitty company! Can some other company come by and run them out of business already?

 – About 2 months ago.

Charter Communications

Fond Du Lac, WI, USA

My speeds fluctuate from 30mbps to 1mbps alot, most of the time ill see 3mbps...

My speeds fluctuate from 30mbps to 1mbps alot, most of the time ill see 3mbps

 – About 2 months ago.

Charter Communications

USA

Tried to order NHL center ice. Nope. Can't get it. But I can get the SEC college football package? Thanks a lot. All those games are nationally televised. Is there a special presidents...

Tried to order NHL center ice. Nope. Can't get it. But I can get the SEC college football package? Thanks a lot. All those games are nationally televised. Is there a special presidents national addresses channel I can order too? I'm paying a premium for a list of channels that's inferior to Comcast and Direct TV. AND I can't order the sports package I want. Bad Deal.

 – About 2 months ago.

Charter Communications

White City, OR, USA

My internet goes out at least 3 or 4 times everyday and I constantly have to reset the the modem...

My internet goes out at least 3 or 4 times everyday and I constantly have to reset the the modem

 – About 2 months ago.

Charter Communications

Laramie, WY, USA

charter--continues to provide spotty connections, random interruptions, inconsistent speeds--0.5 one minute, 38.5 the next...WTF
...

charter--continues to provide spotty connections, random interruptions, inconsistent speeds--0.5 one minute, 38.5 the next...WTF

 – About 2 months ago.

Charter Communications

Decatur, AL, USA

I have an outage at least once every 3 days. On top of that, the other two days I have 2 Mbps download while I pay for 60 Mbps. I am receiving internet that is THIRTY TIMES slower than what I pay for....

I have an outage at least once every 3 days. On top of that, the other two days I have 2 Mbps download while I pay for 60 Mbps. I am receiving internet that is THIRTY TIMES slower than what I pay for. When I call them they are telling me that it's a problem with my modem or router, even though all of my neighbors and other city locals are having the exact same problem. Fix your shit charter.

 – About 2 months ago.

Charter Communications

Long Beach, CA, USA

Fuck charter I feel like watch what I do.bet they rat to the FBI about piracy issues.i cant even download shit off my device.bet they know its because they cant do shit unless itson a home computer.im...

Fuck charter I feel like watch what I do.bet they rat to the FBI about piracy issues.i cant even download shit off my device.bet they know its because they cant do shit unless itson a home computer.im canceling my shit once the contract is over.i dont want any bullshit fees.fuck u charter hope ur reading u rats.suck a horse dick and die while choaking on it.

 – About 2 months ago.

Charter Communications

Kalamazoo, MI, USA

Just got off a long online chat to try to log in to my account with Charter. Unsuccessful. And the Charter rep was chatting with me from Manila. So now Charter is off-shoring their customer...

Just got off a long online chat to try to log in to my account with Charter. Unsuccessful. And the Charter rep was chatting with me from Manila. So now Charter is off-shoring their customer service. Yet another reason to hate Charter. Go with broadcast, everybody!!! Cut the cable!!!!

 – About 2 months ago.

Charter Communications

Loudon, TN, USA

I pay over $200/mo for my bundle package. As of today, without warning, I now have to pay $35 MORE per month just to watch TV on all my sets. Thanks for the advance cc king notice Charter. Very...

I pay over $200/mo for my bundle package. As of today, without warning, I now have to pay $35 MORE per month just to watch TV on all my sets. Thanks for the advance cc king notice Charter. Very deceptive business practice. I have no other viable options so I just get to sit there and take it. Thank you sir, may I have another?

 – About 2 months ago.

Charter Communications

Anyone else experiencing lost emails and/or emails that show up 2-3 days later?
This started about 45 days ago, about late August. Something changed. I've used Charter.net for my email for...

Anyone else experiencing lost emails and/or emails that show up 2-3 days later?
This started about 45 days ago, about late August. Something changed. I've used Charter.net for my email for years - but I'm ready to pull the plug. Go to their site and try to find live help, all you can find is "virtual help". Really? Great strategy Charter! If you have too many folks who need help, just automate it! Brilliant!

 – About 2 months ago.

Charter Communications

Worland, WY, USA

my router keeps getting knocked offline every few minutes since sunday 10/5/14 in Laramie, Wyoming...

my router keeps getting knocked offline every few minutes since sunday 10/5/14 in Laramie, Wyoming

 – About 2 months ago.

Charter Communications

Lakeville, MN, USA

Thanks a lot Charter! Now we have to get a box for every TV in our house and pay $7 per box just to watch TV on top of the monthly charge because you think going digital is so cool! Charter sucks! I...

Thanks a lot Charter! Now we have to get a box for every TV in our house and pay $7 per box just to watch TV on top of the monthly charge because you think going digital is so cool! Charter sucks! I wish Comcast was in my area!

 – About 2 months ago.

Charter Communications

USA

What the fuck charter. Took you 4 months before you actually showed up to install my internet. Now it's down. I can't tell that it is any faster than AT&T uverse. Downloads the same, loads the...

What the fuck charter. Took you 4 months before you actually showed up to install my internet. Now it's down. I can't tell that it is any faster than AT&T uverse. Downloads the same, loads the same... And they just expanded speeds in my area. Buh-bye

 – About 2 months ago.

Charter Communications

USA

What the fuck charter. Took you 4 months before you actually showed up to install my internet. Now it's down. I can't tell that it is any faster than AT&T uverse. Downloads the same, loads the...

What the fuck charter. Took you 4 months before you actually showed up to install my internet. Now it's down. I can't tell that it is any faster than AT&T uverse. Downloads the same, loads the same... And they just expanded speeds in my area. Buh-bye

 – About 2 months ago.

Charter Communications

Ringgold, GA, USA

I USE MY HOME INTERNET FOR WORK!!! WOW!!!!!!!...

I USE MY HOME INTERNET FOR WORK!!! WOW!!!!!!!

 – About 2 months ago.

Charter Communications

USA

I have to restart my router every 10 minutes because the Internet goes out whenever it wants. Charter is truly the worst isp in history ...

I have to restart my router every 10 minutes because the Internet goes out whenever it wants. Charter is truly the worst isp in history

 – About 2 months ago.

Charter Communications

Washburn, MO, USA

Very sad to see how this once promising company is implementing digital service. The company has no new ideas and is milking every cent before customers are forced to leave. Enticing new customers...

Very sad to see how this once promising company is implementing digital service. The company has no new ideas and is milking every cent before customers are forced to leave. Enticing new customers apparently is much more important than holding existing customers. It is hard to change all 3 services but when Charter dares us to do so with poor technical strategy, impossible pricing plans and silly customer support, what is a customer to do? I stay almost like one watches a replay of a video of an accident ...morbid curiosity to see how much worse this can get.

 – About 2 months ago.

Charter Communications

Atascadero, CA, USA

We're paying $140 a month for their stupid internet/cable package and I'm still not able to stream HD youtube whenever I want? FUCK YOU CHARTER. one of the worst companies out there, and it...

We're paying $140 a month for their stupid internet/cable package and I'm still not able to stream HD youtube whenever I want? FUCK YOU CHARTER. one of the worst companies out there, and it sucks because they have the monopoly in my area.

 – About 2 months ago.

Charter Communications

Hampstead, NC, USA

Charter sucks. Cable tv sucks. TV sucks. They are dying because they try and fleece their customers. I pay for all this cable TV programming yet it is riddled with commercials to the point that it is...

Charter sucks. Cable tv sucks. TV sucks. They are dying because they try and fleece their customers. I pay for all this cable TV programming yet it is riddled with commercials to the point that it is unwatchable. I can't even find out how to contact them on their web site. If not for the wife and kid I would have told them to take a hike a long time ago. They do all they can to block any access to other access like apple tv and roku channels. ESPN has SEC TV but no channel here or cannot get it online. My internet is really all I care about. TV could disappear tomorrow and I wouldn't miss it. I won't feel a bit sorry for them when cable tv as we know it does disappear.

 – About 2 months ago.

Charter Communications

Saint Louis, MO, USA

ALWAYS down and they can't fix it and don't care! What happened to net neutrality?...

ALWAYS down and they can't fix it and don't care! What happened to net neutrality?

 – About 2 months ago.

Charter Communications

Asheville, NC, USA

NO CUSTOMER SERVICE! 2 HOUR WAIT TO GET THROUGH AND THEN NO HELP! ISN'T THERE ANOTHER WAY?? >:(
...

NO CUSTOMER SERVICE! 2 HOUR WAIT TO GET THROUGH AND THEN NO HELP! ISN'T THERE ANOTHER WAY?? >:(

 – About 2 months ago.

Charter Communications

Kalispell, MT, USA

First, Charter tells me I "have" to change my eMail address in a form letter. I do. Then when I try to get into my new eMail address, I can't, and there is nothing -- NO THING -- in the...

First, Charter tells me I "have" to change my eMail address in a form letter. I do. Then when I try to get into my new eMail address, I can't, and there is nothing -- NO THING -- in the way of communications to find an answer: not the robot listed in the sidebar, no website that actually has tabs for Customer Service, and of course, there is no physical mailing address on the form letter to write to. And, as it turns out, I didn't "have" to change my eMail address (so much for the endless global eMail I sent out to tell everyone about the "new" address). I've since changed to gmail.

Second, I just now (October) got another form letter telling me they're hiking my monthly service amount. They did that last year, I actually talked to someone in the billing department listed on my bill to say I live under the governmental poverty level. They kindly dropped the new service price. But here we go again. I called the number listed about four times daily since October 1 (it's the 3rd today), did my hitting Operator/0 ten times to get rid of the obnoxious, useless menu and get a human being -- useful sometimes -- and got put on hold every time. Longest wait without an answer? Forty-seven minutes. Still no answer as I write this.

Charter is anything but a communications company. They are -- with the exception of the chat with billing a year ago -- a fraud. Nothing on their website such as Customer Service or Contact Us or Help or Support that actually, really connects to anyone. My best guess? A CEO and a janitor who cleans the little room all this comes out of. The pox on the company.

Furiously -- Jill Alexander

 – About 2 months ago.

Charter Communications

Duluth, GA, USA

I lose internet daily, for very annoying periods of time at very random times all throughout the day. Bough myself a 90 dollar router hoping to fix this problem but nope. Charter servers were built in...

I lose internet daily, for very annoying periods of time at very random times all throughout the day. Bough myself a 90 dollar router hoping to fix this problem but nope. Charter servers were built in the 50's I guess. Most shit internet service provider I have ever had. They don't even deduct or make up for the monthly pay when internet is rarely working. Why do I even pay for this garbage anyways? Ass. Total ass service.

 – About 2 months ago.

Charter Communications

fucking charter can't even connect me to a server for a consistent period. if it's raining, internet goes out. if it's sunny, internet goes out. If I need to get online, it's down....

fucking charter can't even connect me to a server for a consistent period. if it's raining, internet goes out. if it's sunny, internet goes out. If I need to get online, it's down. Tried streaming movies? nope, not without losing the signal. I'm trying to search with google, sends me to the charter search page. Cable picture was worse than over the air signal through rabbit ears, customer service? it's a fucking robot! fucking useless cunting bastards want to charge more for the ability to stream hd quality movies, well they're not getting my sheckles!

 – About 2 months ago.

Charter Communications

USA

I love paying for "high speed" internet, I've even been told it's great. I wouldnt know since it's ALWAYS out. #chartersucks. ...

I love paying for "high speed" internet, I've even been told it's great. I wouldnt know since it's ALWAYS out. #chartersucks.

 – About 3 months ago.

Charter Communications

Webster, MA, USA

the cherter guy just asked me if id be willing to go on a date with him. im 18. he was in his fifties. he then asked if i live alone....

the cherter guy just asked me if id be willing to go on a date with him. im 18. he was in his fifties. he then asked if i live alone.

 – About 3 months ago.

Charter Communications

San Luis Obispo, CA, USA

Stop fucking blocking my emails as SPAM. It's hard to run a business when you have to deal with a shitty company like Charter. ...

Stop fucking blocking my emails as SPAM. It's hard to run a business when you have to deal with a shitty company like Charter.

 – About 3 months ago.

Charter Communications

Denver, CO, USA

Internet has been down for 24 hours and the earliest that a technician can come by is two days from now. Assholes...guess I'll have to read a book until then...

Internet has been down for 24 hours and the earliest that a technician can come by is two days from now. Assholes...guess I'll have to read a book until then

 – About 3 months ago.

Charter Communications

Klamath Falls, OR, USA

Charter I can't stand your company. This company has so many problems with scheduling that I can't even GET the internet installed because they are so terrible. I scheduled an apt for...

Charter I can't stand your company. This company has so many problems with scheduling that I can't even GET the internet installed because they are so terrible. I scheduled an apt for Saturday. Saturday comes and no one shows up. I then call and wonder where my apt was. They tell me that my apt was rescheduled without my knowledge. They NEVER EVEN LET ME KNOW THAT IT WAS BEING RESCHEDULED. They then scheduled me for Wednesday and then THEY CAME LATE TO THE SCHEDULE SO I WASNT THERE. I called later that day to reschedule for the earliest apt and the guy told me TOMORROW THURSDAY FROM 8-10! Well At 9:30 thursday I called in and they said it was for THURSDAY THE NEXT WEEK. I rescheduled again for the NEXT WEDNESDAY and now am I wondering if it is even worth any of it! WHAT TO I DO, CHARTER PLEASEEEEE

 – About 3 months ago.

Charter Communications

Slidell, LA, USA

YOUR DVR TECHNOLOGY IS SO ANCIENT COMPARED TO DIRECT TV'S OR STARZ. SCROLLING IN THE ON-DEMAND SECTION TAKES FOREGER. IF I AM IN SEASON TWO OF A SERIES, I HAVE START AT SEASON ONE AND SCROLL...

YOUR DVR TECHNOLOGY IS SO ANCIENT COMPARED TO DIRECT TV'S OR STARZ. SCROLLING IN THE ON-DEMAND SECTION TAKES FOREGER. IF I AM IN SEASON TWO OF A SERIES, I HAVE START AT SEASON ONE AND SCROLL THROUGH ALL THE SEASON ONE SHOWS. SO SLOWWWWWWWWWWWWWWWWWWWWWW.

 – About 3 months ago.

Charter Communications

Spartanburg, SC, USA

FUCK YOU CHARTER INTERNET!!!! CAN'T EVEN WATCH A 3 MINUTE YOUTUBE VIDEO WITHOUT INTERRUPTIONS, CAN'T DO HOMEWORK WITHOUT INTERRUPTIONS. BOUGHT A $120 NETGEAR WIRELESS MODEM, STILL DOESN'T...

FUCK YOU CHARTER INTERNET!!!! CAN'T EVEN WATCH A 3 MINUTE YOUTUBE VIDEO WITHOUT INTERRUPTIONS, CAN'T DO HOMEWORK WITHOUT INTERRUPTIONS. BOUGHT A $120 NETGEAR WIRELESS MODEM, STILL DOESN'T WORK BECAUSE OF CHARTER. CAN BARELY SEE HALF THESE COMMENTS BECAUSE CHARTER FUCKEN SUCKS!!! YOU WILL BE DROPPED BY THE END OF THE THIS MONTH!!!

 – About 3 months ago.

Charter Communications

La Crosse, WI, USA

Hey Charter - - I notice you have yet another new ad on making fun of DISH for charging $10 extra per month to get HD. DEAR CHARTER - - SO DO YOU! Are you that out of touch to not remember you...

Hey Charter - - I notice you have yet another new ad on making fun of DISH for charging $10 extra per month to get HD. DEAR CHARTER - - SO DO YOU! Are you that out of touch to not remember you charge $$ for your stupid motorola boxes that consume more energy than most refrigerators? WOW.. How can a company be this stupid? WAKE UP CHARTER!

 – About 3 months ago.

Charter Communications

La Crosse, WI, USA

Charter you are horrid. Why is your service so completely unreliable? You are a greedy monopoly and you better hope i never get elected to public office. Your company will be the FIRST one to...

Charter you are horrid. Why is your service so completely unreliable? You are a greedy monopoly and you better hope i never get elected to public office. Your company will be the FIRST one to go. No matter what it takes...

 – About 3 months ago.

Charter Communications

Rosemount, MN, USA

Charter who the fuck give you authority to change my channel to your dumb greedy new digital BS give me more money. Just wait your shit cable will go down when Live Tv and movies are free on...

Charter who the fuck give you authority to change my channel to your dumb greedy new digital BS give me more money. Just wait your shit cable will go down when Live Tv and movies are free on internet. You will loose.

 – About 3 months ago.

Charter Communications

Oxford, MA, USA

We're going all digital so you TV won't work with a cable directly hooked up to it why cause we somehow don't make enough that's why! FUCK YOU WITH A RAZORBLADE DILDO GREEDY FUCKS! I...

We're going all digital so you TV won't work with a cable directly hooked up to it why cause we somehow don't make enough that's why! FUCK YOU WITH A RAZORBLADE DILDO GREEDY FUCKS! I guess being charged more on a yearly basis for crap isn't enough you need anti trust case shoved firmly up your ass.

 – About 3 months ago.

Charter Communications

Anderson, SC, USA

Fucking shitheads our dvr box just reset for NO REASON WHATSOEVER! Fucking con artist bastards there has got too be a better option then these pathetic fucks. ...

Fucking shitheads our dvr box just reset for NO REASON WHATSOEVER! Fucking con artist bastards there has got too be a better option then these pathetic fucks.

 – About 3 months ago.

Charter Communications

Alhambra, CA, USA

FUCK YOU CHARTER...

FUCK YOU CHARTER

 – About 3 months ago.

Charter Communications

Great Falls, MT, USA

Talked to charter 5 times in one week. They told me there is a problem with my internet, and has been for a month..so I pay 60 bucks a month for 30mbs...om getting .58mbs..they refunded me 7dollars...

Talked to charter 5 times in one week. They told me there is a problem with my internet, and has been for a month..so I pay 60 bucks a month for 30mbs...om getting .58mbs..they refunded me 7dollars for my trouble..7 DOLLARS!!! ARE YOU KIDDONG ME?!?

 – About 3 months ago.

Charter Communications

Missoula, MT, USA

I have talked with 15 different reps in two weeks. What great outcome....i get to call again!!! I even told one lady today...ibet you money you can't fix my cable. She said I bet I can....let me...

I have talked with 15 different reps in two weeks. What great outcome....i get to call again!!! I even told one lady today...ibet you money you can't fix my cable. She said I bet I can....let me restart your modem...i said..i am on the phone connected to that modem...she said oh it will be ok...guess what....DISCONNECTED
..DUH..wow. also now i have to log into two different websites one to check mail one to check bill because i live in montana and they screwed up when transferring email from optima. Oh and don't get me started on the new speeds...oh wait you have to pay more if you want to use them...my dvr keeps going into what they call a "vacation" mode and shuts off so I have to keep calling and keep hearing..Hum I don't know why it does that.....i need a vacation mode every time I talk to one just to calm myself down. Wow when the comedian who says "here's your sign " needs to go hand out a ton at that office!!!! N4b4x.

 – About 3 months ago.

Charter Communications

Crescent City, CA, USA

Also, they left the internet cable going through our neighbor's backyard. We are one lawnmower accident from being disconnected....

Also, they left the internet cable going through our neighbor's backyard. We are one lawnmower accident from being disconnected.

 – About 3 months ago.

Charter Communications

Crescent City, CA, USA

My mother's boyfriend had our internet changed to Charter because it was 'cheaper'.
Now I can't fucking watch anime or play League of Legends because they installed a firewall on...

My mother's boyfriend had our internet changed to Charter because it was 'cheaper'.
Now I can't fucking watch anime or play League of Legends because they installed a firewall on the fucking modem! Fuck Charter!

 – About 3 months ago.

Charter Communications

Fort Worth, TX, USA

Here in Ft. Worth, TX, Charter has forced us to use the Cisco DTA 170HD box to tune and decode all their signals. The channels we do get frequently pixilate and right now about 10 to 15 channels we...

Here in Ft. Worth, TX, Charter has forced us to use the Cisco DTA 170HD box to tune and decode all their signals. The channels we do get frequently pixilate and right now about 10 to 15 channels we can't receive at all. Charter has crammed like 10 channels into the standard 6MHz bandwidth by using a high level of compression. They just keep trying to jam in more and more channels and the quality of each channel goes down--some to the point of not even being available now. Standard Definition cable is way worse that the good days of the 6MHz TV broadcast analog signals. And now we are forced to use their black box because Charter doesn't have to do a truck roll to start service, change service upgrades or end service. It also means we can't use the tuners in our TVs or VCRs or DVRs to record shows. All the changes have benefited Charter and hurt the consumer. I don't know if we will ever get the 15 channels back that the black box can't receive.

 – About 3 months ago.

Charter Communications

Sparks, NV, USA

eat shit and die charter!...

eat shit and die charter!

 – About 3 months ago.

Charter Communications

Laramie, WY, USA

what a bag over the head, punch in the fucking face. I've never experienced such shit service and such useless customer service. I can't play games, stream shows. Nothing. there's no...

what a bag over the head, punch in the fucking face. I've never experienced such shit service and such useless customer service. I can't play games, stream shows. Nothing. there's no other options for providers here so I guess I am fucked. Charter, you're the absolute worst.

 – About 3 months ago.

Charter Communications

Madison, WI, USA

Charter suck my dick. Getting 400ms pings everywhere. Fuck you. Fuck you....

Charter suck my dick. Getting 400ms pings everywhere. Fuck you. Fuck you.

 – About 3 months ago.

Charter Communications

Alhambra, CA, USA

We don't pay you over a hundred dollars a month for crappy internet!! FUCK YOU!!...

We don't pay you over a hundred dollars a month for crappy internet!! FUCK YOU!!

 – About 3 months ago.

Charter Communications

Montrose, CO, USA

Internet like it's 1994. 56K baby, oh yea. Gonna watch this YouTube video next week. It's like having my very own time machine that only goes backwards.
Seriously though, I get speeds...

Internet like it's 1994. 56K baby, oh yea. Gonna watch this YouTube video next week. It's like having my very own time machine that only goes backwards.
Seriously though, I get speeds lower than 20K (0.2Mbs) at times ... the times I actually want to use it. I've been repeatedly told there is no problem "on their end" and service techs tell me it "all checks out fine." The typical "turn it off and turn it back on" attempts do nothing. Direct wiring to the modem changes nothing yet they still blame my router and say my modem is fine. Off peak speeds are pretty normal though. You know, off peak, like when I'm not at home and no one else is either. So sick of paying $70 a month for this crap. Sadly I have no other option in my area.

 – About 3 months ago.

Charter Communications

USA

Simple vent: fuck you charter ....

Simple vent: fuck you charter .

 – About 3 months ago.

Charter Communications

Saint Johnsbury, VT, USA

Charter Switched to digital. Every tv needs a converter box. Lines out the door at their office. If you have another problem you are screwed. I only need a remote and the line is out the door into...

Charter Switched to digital. Every tv needs a converter box. Lines out the door at their office. If you have another problem you are screwed. I only need a remote and the line is out the door into the street. My remote died after standing in the line once already. There is one, that's right one, person behind the counter. Twenty minutes later and the only line movement was people leaving pissed off without what they came for. Charter sucks.

 – About 3 months ago.

Charter Communications

Saint Johnsbury, VT, USA

Charter Switched to digital. Every tv needs a converter box. Lines out the door at their office. If you have another problem you are screwed. I only need a remote and the line is out the door into...

Charter Switched to digital. Every tv needs a converter box. Lines out the door at their office. If you have another problem you are screwed. I only need a remote and the line is out the door into the street. My remote died after standing in the line once already. There is one, that's right one, person behind the counter. Twenty minutes later and the only line movement was people leaving pissed off without what they came for. Charter sucks.

 – About 3 months ago.

Charter Communications

Saint Louis, MO, USA

Such a trash internet provider. Full of liars, with absolute trash customer service. If there was ANY other internet provider near my home, I would switch to it without even f**king blinking....

Such a trash internet provider. Full of liars, with absolute trash customer service. If there was ANY other internet provider near my home, I would switch to it without even f**king blinking.

 – About 3 months ago.

Charter Communications

Albertville, AL, USA

They make you pay outrageous amounts of dosh for poor internet speeds....

They make you pay outrageous amounts of dosh for poor internet speeds.

 – About 3 months ago.

Charter Communications

Lake Mary, FL, USA

We've had get the digital box for basic tv as of two days ago here in Brooklyn, CT It keep saying I'm in Lake Mary, FL.....well, I am in Connecticut. Not FL.. WELL, I'm trying to watch...

We've had get the digital box for basic tv as of two days ago here in Brooklyn, CT It keep saying I'm in Lake Mary, FL.....well, I am in Connecticut. Not FL.. WELL, I'm trying to watch Sleepy Hollow. The darn program freezes up and you miss most of it......but get this.....it unfreezes for the commercials! WTH is that all about. AND they knew they were sticking us by making us all go digital, even basic tv.......so why weren't they prepared for this? We call and they say "yes, we know, we're out fixing the lines now"........huh? Since Tuesday they've been out fixing the lines? ya, right. We're supposed to believe that crap? AND get billed for it. I have ATT internet AND telephone and Uverse is sounding good to me. The apt. I rent HAD charter basic line in here so I HAVE to use it. I am getting my own place and getting something else that WORKS so I can watch TV. I'm retired now for cripes sake. AND have time to watch TV shows I've been missing........and now I'm stuck with a digital box. CRAP. I missed just about ALL of Sleepy Hollow......but have seen all the commercials fine. This sucks. Froze up again. Works five mintues then freezes up for 12minutes. On and off. This sucks. FIX IT. They should be prepared for this BEFORE they stick everybody with cable digital boxes. NOT happy here.

 – About 3 months ago.

Charter Communications

Lake Mary, FL, USA

I am in Connecticut.......not Lake Mary, FL, USA. I just wrote the OMG.....I was perfectly fine and happy with NO digital box. JUST Basic cable. NOW they made us get the digital box or NO basic or tv...

I am in Connecticut.......not Lake Mary, FL, USA. I just wrote the OMG.....I was perfectly fine and happy with NO digital box. JUST Basic cable. NOW they made us get the digital box or NO basic or tv at all. NOW even basic low channels AND all the other channels freeze up right when the show is getting good. By the time it comes back on you missed at least five mintues or more of it. WTH is going on? AND we have to pay for this? They could have at least had the lines ready for ALL the people they made go digital. Will they not charge us for all these wasted days? It's been two days of freezing up now. Not fair to charge. AND my neighbor has no Chater internet. Thank God I have AT&T DSL. AND AT&T telephone. They can come here and use my TV and internet. BUT where I rent HAD basic Charter. FINE until they went digital. Why don't these companies PLAN on making thousands of people GO digital before they do it. NOW they're out fixing lines. Ya sure they are. We're supposed to believe that crap. Let me tell you, too. I have ATT internet. It's only $14.95 a month and it's ALOT faster than the super Charter internet I had in Mass. ALOT faster speed.

 – About 3 months ago.

Charter Communications

Lake Mary, FL, USA

OMG....I was perfectly fine and happy with NO digital box. Just Extended Basic. NOW, since they went digital and I had to get a box....all I have is EVERY channel freezing up for at least two...

OMG....I was perfectly fine and happy with NO digital box. Just Extended Basic. NOW, since they went digital and I had to get a box....all I have is EVERY channel freezing up for at least two minutes....then it unfreezes for 5 minutes then freezes up for another two mintues. This is constant. Sickening. WTF AND now we have to pay for this crappy digital box. Was better with NO digital. At least I was calm and happy with Basic tv. I am so sad

 – About 3 months ago.

Charter Communications

De Forest, WI, USA

Second day of Charter internet not working right or at freakin all ! My daughter is home sick and just wants to watch some Netflix since we had to get rid of Charter tv because they charge a...

Second day of Charter internet not working right or at freakin all ! My daughter is home sick and just wants to watch some Netflix since we had to get rid of Charter tv because they charge a ridiculous amount for very little amount of channels,They charge a crap ton for there crappy service, if you miss a payment and dont pay it right away they turn you off And put you in collections, they are heartless, they are Stuck Up. Not sure this message will even go through.

 – About 3 months ago.

Charter Communications

Burbank, CA, USA

Worst cable and internet provider around. Dishonest, no customer service, no retention ability...nothing worthwhile about this company to be still business...it really does take a country of fucking...

Worst cable and internet provider around. Dishonest, no customer service, no retention ability...nothing worthwhile about this company to be still business...it really does take a country of fucking idiots to manage to keep a company like this afloat.

 – About 3 months ago.

Charter Communications

Anderson, SC, USA

@Pinson AL.USA why don't you shut the fuck up dipshit? I don't give a fuck about your smartass sarcastic retorts and this is a site where we vent and CAN VENT about Charter so cry me a river...

@Pinson AL.USA why don't you shut the fuck up dipshit? I don't give a fuck about your smartass sarcastic retorts and this is a site where we vent and CAN VENT about Charter so cry me a river bitch talking too me like any other kiss ass dumbfuck .


Charter customer does when they blame the CUSTOMER and not the company. Fuck you with a rusty knife bitch. I hope you get all of these problems and more great karma for smug gloating fucktards like yourself . Im rooting for ya bud!

I guess in your dumbass mentality also that means every one of these people who vented here its THEIR FAULT oh noezz wow we are all dumb then how stupid can we possibly be that we sign up for a company that lies all the fucking time takes advantage of its customers rips them off consistently with their constant price gouging internet fuckups volume cutting out dvr issues etc...


Yeah dude WE sure are the PROBLEM its kiss asses like you that are the problem you think just because you don't have any issues that you can come here mock and shit on those who do claiming its THEIR fault.


Motherfucker you aint no computer genius so cut that bullshit out and even if you were you're still one of those predictable dipshits who blames the customer and ignores the accountability of the company itself.



Now at that you have been served motherfucker know your place people vent here and will continue too and the maker of this site has graciously and generously allowed us too do so and I will damn well continue too VENT about all the bullshit Charter has put so many of us through some of us for years others just recently but still the customer matters and the customer counts.

Btw I never bother too read bullshit from the likes of people like you I read a tiny ounce of your idiocy and I was bored immediately. Don't waste my time again douchebag.

 – About 3 months ago.

Charter Communications

Anderson, SC, USA

Dumb fucks strike again! Now we do not even have volume on our television and when we do it only lasts about 10 minutes each time if even that. Thank you Lovely Charter you shitheads should have been...

Dumb fucks strike again! Now we do not even have volume on our television and when we do it only lasts about 10 minutes each time if even that. Thank you Lovely Charter you shitheads should have been sued a long ass time ago so sick of you bastards bullshit !!!!Fuck you idiots . Once again addressed too charter not this site in general I fucking love this site always have.

 – About 3 months ago.

Charter Communications

Bay City, MI, USA

Like to add also, I bet you all the net cafes and Barns and Nobles are running just fine and dandy.. So i suppose I could go outside and take a walk, or go to the bookstore huh... ...

Like to add also, I bet you all the net cafes and Barns and Nobles are running just fine and dandy.. So i suppose I could go outside and take a walk, or go to the bookstore huh...

 – About 3 months ago.

Charter Communications

Bay City, MI, USA

same problems all over michigan, good grief this is freaking ridiculous.
tis seems to have happened right after our week of torrential rainfall,
close to flood watch.....

same problems all over michigan, good grief this is freaking ridiculous.
tis seems to have happened right after our week of torrential rainfall,
close to flood watch..

 – About 3 months ago.

Charter Communications

Saint Louis, MO, USA

There is a larger problem here. YES Charter does suck but here in the St. Louis MO Area we have no other Broadband choices.... I mean there is AT&T if I want crappy 18Mb/s download with a 1Mb/s...

There is a larger problem here. YES Charter does suck but here in the St. Louis MO Area we have no other Broadband choices.... I mean there is AT&T if I want crappy 18Mb/s download with a 1Mb/s upload, That is the fastest package I can get. That is nowhere near fast enough for me. I mean really it's 2014 and the country that built the internet is now behind third world country's because of OUR Government. With Charter I get 30Mb/s download with a 4Mb/s upload. It is O.K. Sometimes but other times it also is not Enough and the amount of downtime as of late has been truly painful. Google Fiber tried to come through here as it's already in KC MO but local government decided not to help whatsoever in their efforts to bring this city better internet. GO FIGURE, THANK YOU AT&T AND CHARTER. I thought this was a free country but I seem to be LOCKED Into the better of two evil's with no way out... Also Why do the internet providers always raise download speeds but never talk about or raise upload speed? Upload isn't important right? That's what they want you to believe. If on a good day I manage to hit 100Mb/s charter download my upload always stays RIGHT AT 4. I stream video to the internet and need good speeds I can't get it therefore have to lower my quality to even be able to stream at all. MONOPOLY ANYONE??? I thought that was illegal? WOW.

 – About 3 months ago.

Charter Communications

Riverside, CA, USA

RANDOM ASS DISCONNECTIONS EVERY 20 MINUTES OR SO FOR ABOUT 30 SECONDS-1MINUTE...IP NEVER CHANGES EITHER!! FUCK CHARTER!!...

RANDOM ASS DISCONNECTIONS EVERY 20 MINUTES OR SO FOR ABOUT 30 SECONDS-1MINUTE...IP NEVER CHANGES EITHER!! FUCK CHARTER!!

 – About 3 months ago.

Charter Communications

USA

Wind blows and my internet goes down. Its not like I was busy working on college or anything but you know the fucknuts they have working for charter. They don't care....

Wind blows and my internet goes down. Its not like I was busy working on college or anything but you know the fucknuts they have working for charter. They don't care.

 – About 3 months ago.

Charter Communications

Ironton, MN, USA

The switch to all digital requires a receiver on all TV's for an additional charge and the proposed "benefits/upgrades" are hardly worth it. The only option is to switch to Dish -...

The switch to all digital requires a receiver on all TV's for an additional charge and the proposed "benefits/upgrades" are hardly worth it. The only option is to switch to Dish - Monopoly! Charter Sucks!

 – About 3 months ago.

Charter Communications

Denver, CO, USA

Went down to Charter today and cancelled service effective immediately. Idiot behind the desk said to bring back the modem and cablebox. Hello in there, I don't have either. Charter could care...

Went down to Charter today and cancelled service effective immediately. Idiot behind the desk said to bring back the modem and cablebox. Hello in there, I don't have either. Charter could care less whether they have your business. Goodbye Charter, hello Roku!

 – About 3 months ago.

Charter Communications

Saint Louis, MO, USA

SPECTRUM IS BULLSHIT. THEY FUCKING LIE LIE LIE...

SPECTRUM IS BULLSHIT. THEY FUCKING LIE LIE LIE

 – About 3 months ago.

Charter Communications

Saint Louis, MO, USA

well my dad calls charter at least 3 times a week because of the cable. it freezes, the guide doesn't work, we have trouble with tiling, etc. my dad just called and the stupid bitch hung up on...

well my dad calls charter at least 3 times a week because of the cable. it freezes, the guide doesn't work, we have trouble with tiling, etc. my dad just called and the stupid bitch hung up on him. this charter spectrum fucking sucks. also the internet is supposed to be the fastest ever and its not. its slow as shit. when my dad calls to tell them his problems they call him a liar, they run him around and then they say they wanna send a tech out to see what the problem is but when they get here and plug in their machine they say there is no problem at that time so they charge us $45 every time they come out here. we've have recorded the shows where the guide is wrong or there is tiling and showed this to them and they still charged us $45 for nothing. then we call and they say the guide says planet of the apes and its not planet of the apes its another movie. they say that we need 6 different people to call in to complain about the same problem. they spend billions of dollars on there fucking commercials but cant fix the problems that we report

 – About 3 months ago.

Charter Communications

La Junta, CO, USA

Thanks, Charter! Since the conversion to digital has made channel surfing virtually impossible due to the 2+ second response time from the horrible cable boxes, I'm going to save hours every day...

Thanks, Charter! Since the conversion to digital has made channel surfing virtually impossible due to the 2+ second response time from the horrible cable boxes, I'm going to save hours every day by NOT watching TV!

 – About 3 months ago.

Charter Communications

USA

Charter bought the internet service in WYOMING, charged $30 more for the same poor service. Not only that, but they don't give us the same services they give to other States, can't get GO tv...

Charter bought the internet service in WYOMING, charged $30 more for the same poor service. Not only that, but they don't give us the same services they give to other States, can't get GO tv on your phone. The internet is slow and breaks down, they have no solution. Charter MIGHT be as bad as COMCAST

 – About 3 months ago.

Charter Communications

Knoxville, TN, USA

Charter "claims" it has great service even in bad weather conditions. Our Service has gone out at least 20 times in the last year at our business causing Loss of costumers do to the fact our...

Charter "claims" it has great service even in bad weather conditions. Our Service has gone out at least 20 times in the last year at our business causing Loss of costumers do to the fact our credit card machine goes out when our service goes out and our phones so customers cannot contact us for information and has caused our fire alarm system to shut off causing emergency response to show up on our property charging us for the false alarm and we are already loosing money due to that we can't take credit cards while the lines are down. I would highly recommend any other company besides Charter

 – About 3 months ago.

Charter Communications

East Saint Louis, IL, USA

Charter keeps claiming they 'are upgrading' but after numerous calls, new modem, new wires, and excuses....I still cannot surf or watch a movie without loss of signal! Off! On! OFF ON! Tired...

Charter keeps claiming they 'are upgrading' but after numerous calls, new modem, new wires, and excuses....I still cannot surf or watch a movie without loss of signal! Off! On! OFF ON! Tired of the excuses and outages!

I'd gladly quit them if there was a decent alternative! DSL ain't it!

 – About 3 months ago.

Charter Communications

Denton, TX, USA

Charter Internet 30Mbps is so bad for video games....

Charter Internet 30Mbps is so bad for video games.

 – About 3 months ago.

Charter Communications

USA

Charter out for the 5th time this month. They truly Suck!!!!...

Charter out for the 5th time this month. They truly Suck!!!!

 – About 3 months ago.

Charter Communications

Covington, GA, USA

Communication over skype is very difficult due to the frequent crashes. The internet speeds are OK, but the crashes just ruin everything....

Communication over skype is very difficult due to the frequent crashes. The internet speeds are OK, but the crashes just ruin everything.

 – About 3 months ago.

Charter Communications

Denver, CO, USA

Charter TV is going all digital in Colorado and now is requiring everyone to buy a box. I got this information from some canned robo call. When I went down to the office, the bored to death person...

Charter TV is going all digital in Colorado and now is requiring everyone to buy a box. I got this information from some canned robo call. When I went down to the office, the bored to death person behind the counter told me that yes, as of October 21st, "You will turn on your TV and there will be no channels unless you buy the box". She had no idea that Charter customers all received the same moronic phone call. That's it for me. I am ditching the cable and am just going to stream. The so called customer service could care less if they lose customers.

 – About 3 months ago.

Charter Communications

Ludington, MI, USA

Tried to used Charters' CHAT a few moments ago, however informed it doesn't work right now.

What good is it if you cannot use it?

This is the second time in 24 hours...

Tried to used Charters' CHAT a few moments ago, however informed it doesn't work right now.

What good is it if you cannot use it?

This is the second time in 24 hours Chat has not worked.

 – About 3 months ago.

Charter Communications

Ludington, MI, USA

Charter Chat just spins...waiting over twenty minutes now.

...

Charter Chat just spins...waiting over twenty minutes now.

 – About 3 months ago.

Charter Communications

Cedar City, UT, USA

My Story -
I have had Charter triple play on and off again for several years now. For the past 9 month or so I've only had charter internet service, until recently. I decided to upgrade back...

My Story -
I have had Charter triple play on and off again for several years now. For the past 9 month or so I've only had charter internet service, until recently. I decided to upgrade back into the triple play for NFL season. The installer came to my house 9/4 to hook me up. Before he arrived, my internet connection worked fine. It took him about 20 minutes to do the hook-up and he was gone. no sooner does he pull away, I go to get back onto the internet and low and behold, NO INTERNET CONNECTION!!! Now I ask you, whose fault would you believe it to be if I had connection before the installer arrived but none after he left? Well I turned around and called Charter to have the repairman return back to my house to fix the problem he had created. After most of the day he finally returned and fixed the problem. he never actually explained to me what the problem was, but I was happy to have it resolved. About a week and a half later I receive a bill from charter for the addition charges for the triple play and an extra 35.00 service fee??? When I called again to have them explain the additional charges to me, they claimed that the 35.00 fee was a fee for having the repair man having to return to my house to fix the problem that he created. CAN YOU BELIVE THAT BS? they actually claimed that it was my device that screwed up NOT the technician. Well after an hour and a half of going back and forth and demanding that I would not pay the 35, they finally agreed to remove the payment. one of the worst experiences I have ever had to deal with working with charter. They think they own a monopoly on the cable service and they think they can push their customers around and charge them whatever they want whenever they want. I mfine with having only internet, I still watch whatever I want whenever I want

 – About 3 months ago.

Charter Communications

Lapeer, MI, USA

I thought Comcast was bad until I had to deal with what we should really call Charter Paid Outages & Slowdowns Corp. rather than Charter Internet. I used to get frustrated when the net would be down...

I thought Comcast was bad until I had to deal with what we should really call Charter Paid Outages & Slowdowns Corp. rather than Charter Internet. I used to get frustrated when the net would be down for an hour using Comcast, now that seems like a far-away utopia given how bad Charter is. The only thing reliable about them is their horrible customer service and lack of net stability.

 – About 3 months ago.

Charter Communications

Gilroy, CA, USA

Definitely WAY too expensive for what is delivered. Customer service is a travesty.

But hey... essentially, as a division of Comcast(?), it's essentially a monopoly--my family and I...

Definitely WAY too expensive for what is delivered. Customer service is a travesty.

But hey... essentially, as a division of Comcast(?), it's essentially a monopoly--my family and I have really no other CHOICE regarding digital packages, as... our city/area doesn't GET service in any other fashion.

What that means is... there is one type of orange for you at the store. Don't like it? Too bad. That's the only kind. Rotten or not, take it or leave it.

It's a bummer, as... I TRIED to find a local/home brew type of service, as I used to GREATLY enjoy those when I was younger... but no, they've all been eaten up by greedy corporations who "want it all".

Can't find the little guys anymore... only traces of their old sites, and what they used to be before they went belly up due to being unable to MARKET and advertise like mad, as compared to Comcast/Charter.

Such bullshit. More advertising and flashier models with makeup in your promo photos don't add up to BETTER PRODUCTS.

 – About 3 months ago.

Charter Communications

Holland, MI, USA

My ping is double and my download is half and as a competitive pro gamer this is troubling. Charter issues happen weekly -_- ...

My ping is double and my download is half and as a competitive pro gamer this is troubling. Charter issues happen weekly -_-

 – About 3 months ago.

Charter Communications

Lake Mary, FL, USA

I would rather get a colonoscopy than deal with charter customer service!...

I would rather get a colonoscopy than deal with charter customer service!

 – About 3 months ago.

2509... ...reasons (and growing) why Charter Communications sucks...
Battle for the Net
Charter Communications 1.0 2509